Zoomcar Complaints & Reviews

I had booked a zoomcar for 17.7k which was later cancelled and fine of 200 rs was implied . I did not get the rest of the amount yet, its been 8 days now. And next day i booked a smaller car (kuv100) for 10k and additonal fuel (5k) . The vehicle had a few scratches here and there, but internally, the vehicles suspension spring was loose ( we dint know until it slipped out on the road and we came back and collected the spring ) . Now i delivered the vehicle successfully and reported the damage done by the previous user, and i was fined 10, 000Rs for nothing . Zoomcar should be the one to pay me extra because i couldn't run the vehicle for the last 80kms above 30kmph due to the broken spring.

I have unlocked the cycle but the
cycle was not open . Then I was late for my class .The cycle was not getting end trip .The price was 18 rs but then the cycle was end trip . Pedal is giving message of please return pedal to your padal station.
They are showing that you have done pedaling .
I have ride the cycle please can I get the money back.
Number:[protected]

I have been calling zoom car from about a month now. A month ago I tried to book a ride which got cancelled but the money was not refunded. I called them and spoke about the refund, they promised that it would be refunded within 3 to 5 working days. They tried sending the money through the EMPS link for more than twice. Also submitted my bank account details about 20days ago but nothing came. I have been calling them every single day but they keep on delaying the refund everytime. EMPS didn't work, neither did the neft. The amount is of real importance to me and its been more then a month I have been struggling to get my money back.

Hello its syed ahmed ali i am one among the zoomer i have booked a car on 10/7/2018 from nyt 10:00 to 02:00 (jps64oufw) the thing which has happen with me is i have picked up the car taking a video after i have drive for 17 km the air in tyre was finish i cant travel further i have called the custumer serivice what he is informing is just replae the tyre with extra one which is available in the car any how i have waited i havent got the call back as well as any kind of help from the zoom car at last i have guide to carry keys and paper to pikup location which was hazzel for me any how i called my friend and we have given keys to executive when i was discussing this problem i have infromed him that it might be late for me submit keys or car near pik up location he {fazil executive name } said we dnt charge any late fees from you dont worry...
well i have reached home at 3:40 in the night in the early morning i got the fine of 535 as late charge and 10, 000 as car damage charges...
please any one guide me i have my proofs with me that i havent done any damages one more thing is i have been blocked through all source from connecting custumer executive what should i do ???

what will happen if dnt pay the charges because there have to luk at my proof and statement then if am victim u can charge me right !

any body has any idea about this please contact me on this [protected]

They are asking for payment of 165 Rs.of rented cycle which I have tried to unlock. On mobile app it was showing that cycle is unlocked successfully but in real the bicycle was locked I tried 4 times to unlock but it won't work when on mobile I was trying to end the trip it was also not working so directly I uninstalled that zoomcar app and leaved that cycle. That whole day and till today's morning cycle was on it's place olny in locked position. I haven't used that cycle and now they are asking for 165 RS.

I booked car on 7th July 2018 and mistake while taking reverse the car I made a scratch of approx 3-4 mm and for that they charged me 1500 Rs which is completely inappropriate.
Customer care told me that the person there said 1500 and we've charged that.
I'm lucky that I've deposited only 1500 or they would have charged me that higher amount
They are denying to refund me

Hi Team,

I'm Manikanta.
Account: [protected].

To day morning I have loaded Pedl wallet with 55 rupees through Paytm and tried booking a cycle.

The trip has not been either ending up or unlocking the cycle from the time I scanned QR code.12 rupees has been deducted from my wallet after few hours I have delinked paytm from wallet. I got an SMS from pedel stating that, pls pay an outstanding amount of 51 rupees by visiting our office.

Not only me there were so many people who are complaining about this issue. Very bad thing is that don't even have customer care number.

I have attached a few screen shots for Ur reference.

Also, the offer is ₹3 for 30 minutes but it is getting deducting more than ₹3 per 30 minutes??. Required clarification on this!.

Pls refund the amount that has been deducted from my wallet and resolve this kind of problem permenantly.

Thanks in advance.

Hi team,

I booked a cycle 3226925 stationed at my home location & used it for around 10 min but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Cycle number 3226925
Name - santosh
Area - Alaka abasan newtown

Today I have started the pedal cycle trip but unfortunately at the end of the trip I could not able to end the cycle trip. I have locked the cycle and tried so many times to end trip but I could not able to do that. so I request you to please do it immediately this is my second time when I am registering complaint about same cycle.
my cycle details as follows
cycle number is 3254610.
I don't know why your message service says that the lock the cycle but I have already locked cycle and so many times I have tried to end cycle trip but it did not happend, so I am completing about your service

I rented a cycle from pedl .I started the ride and went to certain distance and rode back to the pedl stattion Indira canteen near paradise biriyani hotel.I was trying to end the trip .but at each and every attempt I failed in it .on top of it my cash is being aldredy being deduducted and the meters show I rode for 2 hrs. Please end my trip .I unable to do so .
My contact number is [protected]

I am a regular customer of Zoomcar.Now a days I am really worried about the services they are providing.
Today(11-July-2018) I booked cycle through my phone, after scan the QR code my trip had been started even though the cycle was locked.
I tried to end the trip but the app was not allowing me to end the trip, this is really embarrassing me because I was getting late, so finally I went office by walk.

I highly recommend don't go for Pedl cycle, You can try some other online cycle booking app, at least they provide good services.

Problem I faced:

1) If there is a pedl station near to your destination and unfortunately the station is full of cycles, then you can't drop your cycle over there. You have to search other
pedl station to drop the cycle it might be far away from your destination.
2) After trying somant time I was able to end the trip.
3) The PEDL station master sometime suggesting not to drop the cycle over there instead of that I have to drop the cycle other PEDL station which was 2 km away from my place.

Cycle No: 3246243
City : Bangalore

I tried to use the above cycle at the business hub in Kothrud. I got the message that the cycle got unlocked but in reality it was not unlocked. I tried to end the trip multiple time for almost 3 hours but everytime I got timeout message. RS. 15 got debited from my PAYTM account even when I did not use the cycle. Now it is showing outstanding balance of RS.6. can you please get this corrected and credit the amount back to my PAYTM account.

Unable to unlock the cycle and not even able to end the trip but in app it shows trip has started and time is going on but i have not used cycle at all . I have wasted my time upto 30 mins there itself. I was getting late so left that cycle in the place and went. But trip still in progress please give me solution to end the trip... And refund my money.asap...
CYCLE NO : 103385

Today morning at 7.11 I tried to unlock cycle no 101432 and the trip got started but cycle didn't open, i tried in all possible manners for 15 minutes but nothing happened then tried to end the trip but that also didn't happen and trip is on even till now and not able to stop the same.

Need to resolve this issue on top priority

Bipin Thakur
[protected]

Hi Team,

i booked a cycle 103030, I tried to unlock the cycle and it couldn't, then i tried ending trip but it didnt happen...i wasted alomst 25 mins there trying ending it. then i left for the work. and now i am getting message from zoomcar to submit the cycle, and xx amount is incured and same amount is continuously being debited from my paytm however i have not used the cycle for one minute.

and it is still charging me the trip cost. I tried to end the trip via browser but no luck, same problem.

Cycle number - 103030
Mobile - [protected]
Area- CASA Rio, Palava, Dombivali, Mumbai

I was book yesterday pedal cycle. But broken of lock liver i can't lock it and due to this i am not able to end trip pleases solve this problem as soon as possible. Thatswhy money currently deduct in my account my pedal cycle number is 103175
I am suffering from yesterday to till
I requested to you please solve my problem.
If you not solve my problem i go in consumer court for compliment against your for mentally harassment me Becous i am suffering yesterday midnight 1 am

Sir,
Cycle number 3232634 is not getting unlocked. The app is showing that the ride has started. I tried to call customer care but no response. The cycle has not moved an inch but the charge is increasing every hour. Please resolve this on an urgent basis. The app is showing that the ride started at 9:20 AM today (11 July 18).
Please resolve the issue ASAP.

Thanks and regards
Kapudeep

Trip has been started at the station but unable to unlock the cycle and not even able to end the trip but in app it shows trip has started and time is going on but i have not used cycle at all . I have wasted my time upto 65 mins there itself. I was getting late so left that cycle in the place and went. But trip still in progress please give me solution to end the trip...
Cycle number 3243225

Hi Team,

i booked a cycle 3232318, stationed near to my home. I tried to unlock the cycle and it couldn't and now i am getting message from zoomcar to submit the cycle, however i have not used the cycle for one minute.

and it is still charging me the trip cost. I tried to end the trip via browser but no luck, same problem.

Cycle number - 3232318
name - Aniruddh
Area- New town business club, new town, kolkata

Cycle no. 3253992
Trip started: 11/07/18 at 7:02 am.
Agara Lake Pedl station.
The trip started, but the bike failed to unlock after repeated attempts. I could not end the trip, despite trying all the steps.
But money is continuously getting debited from my Paytm account at Rs. 6/- per hour and Rs. 3/- for every failed attempt.
Pls end the trip and refund my money immediately.
I am getting messages to return the cycle to a Pedl station, since I have outstanding dues !! I have not even used the bike for a minute !