Zoomcar Complaints & Reviews

I unlocked a cycle n app but it didn't unlock. then tried other one, it worked. tried stopping in a pedl station, it didn't accept saying station is full. then when i went to next nearest station, that is also full. then went to next nearest station. it was green n had space but didnt accept to end trip stating station is full. when i click next nearest station, it showed the same station i was in. so irritating .

Further most irritating part is, u can't call customer Care. you can send email only and for that people don't respond immediately. Another irritating part is, the trip doesnt end the money is kept on going from your wallet. wonderful idea, designed in the best horrible way.

I have rented cycle 3231695 on 20th July at 5:49 PM. I dropped the cycle at Agra bus stop at 6:02. I tried to end trip almost 100 times but nothing works.
I went home(suncity apartments) . I tried to end trip from my laptop as well as mobile. Nothing worked.
I went back to Agra bus stop to end trip. I was there upto 7:50 PM. But again I could not end trip.

I am not going to pay for this trip as well if there is any damage/loss of cycle, as I could not wait there endless to end trip.

My zoomcar had a breakdown around 30-35 km away from city and i had to wait for hours just to guard the vehicle before it was towed by zoomcar, than i have to pay 1000 rs to be back to my home. Instead of providing me compensation for bad service they are deducting money from my rental. I had to cancel my trip abd the whole day got wasted. When asked for full refund and compensation. They are just telling it is according to policy. The customer care is not at all supportive and lacks proper communication with third party for towing of vehicle.

We had booked Zoomcar for travelling with my guest from abroad. Got the confirmation to pick up the car from Hiland Park location- 25 kms from my place. When we reached the agreed location, there was neither the booked car nor anyone to guide us. When Customer Care was called, it was coolly informed that car has met with an accident and go to another location near FORUM Mall. When we were about to reach the next location after driving another 25 kms, it was informed that the car is not available. All our plans for weekend are messed up and my guest we’re wondering whether everything in India is like this.
Zoomcar doesn’t have the courtesy to call back about the unavailability of car nor were sorry for all that happened.
I plan to take them to consumer court & if required to higher courts for misguiding the customer & excess bookings without the available car.

Used PEDL for about half an hour from DLF 1 PEDL station. After using for half an hour I got back to same station i.e DLF 1 Gate 2 andtried to End my trip.
But I am unable to end it and getting message that I need to park at PEDL station.

FYI : This is the second time I am facing this issue

The cycle is still in on going trip.

I am not able to end the trip and being charged 3 rs every 30 mins

Cycle 3232795
PEDL station: DLF 1 Gate 2, NewTown Kolkata.

On[protected] i make two rides one refund amt is 2464/-and other is 247/- both are not refunded but showing refund initiated
1) booking id : jps62brn4
2) booking id : jps62bjda
Arnd provied for 2nd bokking id
Arn : 15134838150000001531811 bank persons telling this is fake .how to alove my problem.Going to plan police complaint.Total amoumt is 2711/- and refund in same account .pls resquesting help me .

This is regarding my last trip with Zoomcar (Booking ID: JPS62NU2G, Date: 29th to 30th June, 2018).

To start with, the car had very little fuel. Because of that, I had to purchase Rs. 1000 worth of fuel and had collected the card swipe bill from the fuel station, which had the details of amount spent, date, time, station name, etc. PFA the bill.

Neither it is mentioned in Zoomcar website/app, nor it was clarified by the person/helpline whom I asked while refilling fuel, that I needed to provide a detailed printed bill with litres of fuel mentioned. In the website, it is simply written - "DON"T WORRY ABOUT MILEAGE! ALL FUEL COST INCLUDED. IF YOU REFILL FUEL, WE'LL PAY YOU BACK!". I wonder if it's a trap for customers to pay for the fuel and then get cheated.

I have requested the team multiple times to accept the card swipe bill for this time and from next time onward I would be aware to collect the detailed bill. But the team doesn't seem bothered to address the request.

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NOTE: Last time when I booked Zoomcar (Booking ID: JPS621207), an amount of Rs. 8000 was wrongly charged as damage fees, when there was not a single scratch made by me. They eventually removed the charges after multiple complaints.
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I had booked a ride on 14th june 2018. The ride was completed within 3 days.
Completed the drive within time limit. I got a clearance message within 12hrs from zoomcar that I have no outstanding balance to pay or there is no refund from zoomcar.

Booking id - JPS64KHNK

CAR NUMBER - TS07UF3406

Now before reaching to the pickup point, i tried contacting with there customer support and literaly they were of no use.

Infact the associate was arguing with me and was giving incorrect information as if he didnt had a system or internet connection to see wat i was asking, anyways i asked him to handover the phone to supervisor and he bluntly said that there is no supervisor, and then when i started asking his name, he told me that he will arrange a callback by his supervisor and till date i didnt recieved any.

The associate was simply trying to fool me and was talking irrelavant.

I would like to have all the recordings for this particular booking a

Somehow I reached the zoomcar pickup site as it was not a zoomcar pickup site and the car was standing outside a house in borabanda hyderabad, however pickup point was n convention madhapur.

Anyways I reached there and saw the car with multiple scratches and its condition was not at all good, I unlocked the car and filled the pickup checklist and took the car.

After 20 mins, I got a message that the car is not in good condition and zoomcar customer support associate will get in touch with me as they customer's safety is most important to them.

What a joke it was I waited for a call for half an hour standing along the road side, it was already 11.30 at night.

I also tried reaching out to the customer support but as usual, I was not able to connect with them.

Now after all this [censored] I decided to leave and used the car for 3 days as per my booking.

After that I dropped the car at the drop point and locked it.

Everything was fine, though I was really disatisfied with the services of zoomcar, but i couldnt do much.

I checked my app and everything was ok with no dues and the booking was under the status - completed.

Now after two days, while I left the car, I am getting mails that I need to pay 10000 rupees as damage fees.

This is seriously loot and the car picked up and dropped by me in the same condition.

These fraud people are asking for 10000 bucks which i really dont understand for what reason.

Now its enough i will go to the consumer court for all this [censored] to be cleared and I am not gonna pay a single penny to this fraud organisation.

The car was already in misrable condition and I had informed the same thing to the owner and he assured me that those scratches are only on the outer body and car is in mint condition.

I had called the owner on his number which was present on the car.

Clear this [censored] now and confirm me once its cleared over the phone call.

It would be better to stop these kind of service(an indirect way to loot customers).
I need to know proper procedure to take legal action against them. A PIL would be fine.

Hi Team,
I have mailed to the zoomcar team 4 times but still didn't get any positive response. The cycle number was 101706 and it was parked near Globsyn pedl station. After that, the cycle was not there but my pending amount is increasing. There is no effective solution for this technical glitch by the team.
Don't know what to do.
Just hoping to get this issue resolved soon. Here are the required details.
Email - [protected]@gmail.com
Ph - [protected]
cycle - 101706
city - Kolkata

Thanks.

I am having a horrible experience with Zoomcar. They had given completely damaged tire for my trip (booking id : JPS64J4X7). I was given assurance from customer support team that I will get the refund if I replace the tire. I got it repaired for 2700 and uploaded in the app. Now they are not giving the refund and no way I can reach out to them. Customer support is totally not existent. I need justice here. Attaching the pics of the tire and receipt

Hi,

I would like to share a very horrible experience I had with my last booking with Zoomcar.

The case is for the booking ID: JPS6299BB for a Mahindra Scorpio which would be my 10th Zoomcar booking till date. I booked the car for a 7 day trip to Himachal from 23rd June to 29th June. On the evening of 28th June we were descending down to Manali amidst heavy rain when we realized that the brakes had become majorly inefficient. We thought that it was mainly because of the rains making the brake line wet and it should get fine as it dries out during the night.

Next morning we left for Delhi and within 15 minutes of driving we realized that there was no improvement whatsoever in thefront brake's function. The handbrake of the car was already of no use for the last 3-4 days if it was used while driving, so we were mainly dependant on the front brake for stopping. One of my friend recommended to take it back to a mechanic in Manali, but that would mean we would not be able to reach back Delhi in the 14 hours remaining time we had. So we decided it's better to call the RSA service Zoomcar provides and have it repaired on the go.

Call 1 with Zoomcar Support(Some Lady Answered): Told her about the problem we were facing. She was very polite and apologetic about the bad experience. I requested her to get the RSA team to us to which she said RSA is not available in Manali and we should take the car to a local workshop in Manali. I informed her about the traffic in the manali main city near the mall road area and it would lead to delay in our arrival time. She comforted us by saying our convenience is the utmost priority and we should get the car repaired first and delivery time is a second priority. She promised to call us back in 2 hours for update which she did.

We found a local workshop in a while and after finishing his work on another car the mechanic eventually started working on our car. After spending some 40 odd minutes he said he is not able to find anything faulty and has tightened a few things up and went for a test drive. After the test drive we realized that there was hardly any improvement in the brake's condition, so he insisted that it's better to use a diagnostic scanner to spot the problem in the car. He then ran a diagnostics test but couldn't find a fault related to the braking problem. We let him have a word with a 2nd Zoomcar executive wondering it might help, they suggested a few things to him on call, but sadly it didn't work, He said there is nothing else he can do and we should take it to a garage in a better city on our way back. We paid him around Rs 400 for his labor and scanning charges.

Call 3: I called up Zoomcar support again and narrated the entire incident to a new guy who answered. He said he is sorry for the problems we have faced and he will add extra time to our delivery time for the delays we have faced here, and updated our delivery time to 3 am. He then asked is the car drivable and can we take it to a better workshop on the way back, to which we answered yes. He said we can proceed with the same and whatever delays we face due to slower driving on the hills and repair time at the next workshop shall be added back to our delivery time, once we get the car repaired. We were very happy with the zoomcar support for their understanding executives and prompt decisions.

We left Manali at around 3 pm and were on a constant lookout for a good workshop on the way. I believe it was around 6:30 pm it started raining very heavily and made the driving even worse for us as the car started slipping and sliding on turns whenever we took it above 40kmpl. So we called up zoomcar support again.

Call 4: A new guy picked up. I explained him the entire story from beginning and informed him that it was very risky for us to drive in the hills. I asked him since we were a bit downhill now, can he send the RSA team now. He said RSA can still not be arranged and gave us two options. He said if you think the car is drivable then kindly keep driving the car and bring it to the drop off point or else if it's not drivable then leave the car there and find an alternate transport and he will get the car towed. I told him finding an alternate transport in such a weather in a remote location is difficult and apart from the brakes the rest of the car is fine, we can drive the car but we cant drive this fast. So towing this will make this an costly affair for both o[censored]s. We can bring the car back but by what time we will reach, we can't say. To which he said, no problem just drive the car safely and get it here as soon as possible and take it to the first workshop you see on your way back.

So we kept driving and asking people on the way about a nearby workshop. Some one told us we can find one in a town called Baner on our way forward, which we shall reach in some 30-40 mins. So we thought we should call up Zoomcar support and inform them that we are going to stop for the repair in a while.

Call 5: It took me over 10 minutes to explain the entire scenario to another support executive. I was surprised that there is a problematic car on the road being driver by a customer and none of the earlier executives has kept a single record in the system about it. Anyways, it was 9:30 pm I told him that we have finally found a car workshop and we will be reaching there in around 30 minutes and I will tell you how it goes there and you can then input my delivery time according to that. He said, no worries get the car properly checked and repaired and then tell us how much time was wasted in this and we shall add it to the drop off time, however my shift ends at 10 am and you can tell it to the executive who will be available then.

Half of my friends were already getting furious due to the faulty vehicle and our helplessness to do anything about it. Me and the co-driver were still keeping the other's calm. We reached Baner at around 10:10 and sadly to our dismay the workshop was closed at that time. There were a few shops nearby and on asking them they told us the garage closes at 8 pm. We narrated our entire incident to them and how desperately we needed help and one of them agreed to help us. He said the mechanic lives nearby and he can take us to his house. We went to his place and luckily were able to convince the mechanic to have a look at our car. He came back with us and then started working on the car. We then called up Zoomcar support to inform them that we finally have a mechanic checking out our car. We made some 8-10 calls on support from two different numbers, but every time it would say all our executives are busy. After spending roughly 30 minutes the mechanic said your problem should be fixed now, go and take a test drive.
Luckily to our surprise he had repaired the brakes. We immediately called up Zoomcar support to give them the update and tell them our expected time of arrival, but after three unanswered calls we left it and were back on our way at 11 pm. By this time everyone in the car was believing there is actually no zoomcar support available after 10pm. So we drove as fast as we could thinking it's better to go and explain to the Drop off center executive about our incident and let him connect us to a Zoomcar executive.

After driving for around 4 hours when we were about to reach Panipat, we thought we might just give another try on the customer care number. On couple of tries it said there is no booking from your registered number, maybe because it was past 3 am. So we then tried on the option for breakdown assistance and someone answered.

Call 6: Another new executive answered, I inquired if he has any record of our incident in his system. He didn't have any. Took me over 10 minutes again to explain him everything that has happened so far.(I was genuinely tired of explaining the same thing to so many people). I told him we got our car repaired at Baner and have been able to drive fast since, so we may reach Delhi in another 2.5 hours. To which he said no issues drive safely and try to reach Delhi as soon as you can.

We drove continuously after that as well and around 5:30 am. When we were 10 minutes away from the drop off point we gave a call to customer care to tell them we are about to drop off the car and you can explain the yard guy about our incident.

Call 7: Another person answered, I asked him to connect me to the guy I talked a few hours ago( Don't remember his name now, but remembered it then). He said it is not possible to do that and he might be busy on another call. Exhausted, I spent another 10 minutes explaining the entire turnout of events. After listening to my entire incident, he said your delivery time was 3 am and you are more that 2 hours late, to which I said do you understand what I just told you, I am late because your car had problems. He said we will check for ourselves what problems the car has. I said the brakes are fine now as I got them repaired. To this he said do you have any proof that there was actually a problem in the car, did you take any photos in the car workshop.

This is when everyone in our car lost their cool. Instead of being apologetic and remorseful about the fact that your customers were stuck with a faulty vehicle for over 24 hours and appreciating the fact that we did not leave the vehicle in that remote zone we actually brought it back to your center, we were being asked to somehow prove that the incident we have been narrating for the last 20 hours was real. If you guys wanted us to get bills and take photographs then why didn't you mention it while we were on the call with you when we were at the workshop itself. Luckily one of my friend was not buying the so good to be true Zoomcar support story from the beginning and he actually clicked a few photos of the first workshop encounter.

So we told him, yes we do have a few photos from the workshop. To this he said, alright but do you have bills from the workshops where you got the car repaired. Now this we didn't have because the first workshop couldn't repair the car and we had already let him talk to your executive directly, so we didn't bother asking for the bill, and at the second workshop we literally picked the mechanic from his house to get our car repaired, there wasn't any scope of getting a bill there. With a tone of disinterest he said take the car to the center, our guy will inspect the vehicle to verify your story. To this I said what do you plan to verify, the brakes are already repaired now, you should either connect me to the executives whom I have talked to earlier or check with them yourself the previous conversations I had with them. He said neither of these is possible. I said fine just stay on the line for another minute I am reaching the center and coordinate with the yard guy about what needs to be done because I don't have the energy to narrate the incident one more time. To this he said this can't be done and he cannot wait on the call; and we should reach the yard and give a call back to the customer care number.

Literally infuriated and exhausted by the turn out of events we thought explaining to the yard guy might help as he may connect us to an higher authority in zoom car. But he said he doesn't concern himself with all this and his job is to collect the vehicle and give the vehicle. Being short of any other option we callled up zoomcar support again.Made around 3-4 attempts but no one answered, we thought maybe it was because of too many calls from the same number. So we borrowed phone from a guy nearby and called, and surprisingly the call went through.

Call 8: Explained him everything from scratch. He looked equally disinterested as the last guy. Listening to the entire story without any remorse or apology in his voice, he just said give the phone to the yard guy. He talked to the guy for a minute and then gave the phone back to me. He told me their guy will check the vehicle and once that is done I should give a call back.

The ward guy then went with me on a test drive, he checked the front brake it was working fine, he checked the hand brake as well, it wasn't working at all. Then he came back and made the vehicle entry in your system and told me I have done my part and then left for home or someplace else.

We were left there standing like idiots, with no representative to talk to and no call executive to support us. We got a notification on our app soon that we have been charged Rs 4, 000 for bringing the vehicle back late and without intimidation. Shocked, exasperated and exhausted from the entire thing we thought lets make 1 last call and try to explain that this is outrageous, we were told by your executives to bring back the car at our own pace and safety was the first priority. If 10+ calls with different executives is not intimidation then I don't know what is.

Adding to our agony was another penalty of Rs 4, 000. During our journey in Himachal, our front left tyre went in a pot hole filled with water due to the rains. Due to this our bumper slightly collided with a rock and a small piece of it tore apart( just around an inch in radius). The thing is there were already multiple cracks and multiple broken pieces in the bumper when we first collected the vehicle. We discussed this with the yard guy back then, he said since it doesn't affect the drivability of the vehicle in any way, you should be fine and take the vehicle. So now the condition of the bumper is completely the same, how does an added small crack on the left bottom justify charging the cost of an entirely new bumper from us. If you guys have a policy of keep the vehicle at zero depreciation condition, then why wasn't the vehicle provided to us in a zero damage condition. If there is no such policy, then why are we being charged the entire cost of a bumper which was already broken from multiple locations. Also before we booked the ride I saw multiple advertisement from you guys mentioning our cost includes rental, fuel and insurance. Now if insurance is also included then why are we being charged. In any scenario Rs 4, 000 was unjustified.

I remember when we were at Manali and the first workshop was not able to repair the car, one of my friend had suggested to leave the car over there, arrange our own commute and let Zoomcar take care of this. Sadly some o[censored]s thought since we had the car for last 6 days it was our responsibility to get it back plus towing it will cost you guys and looked unprofessional from our end. Now when we think about it, taking the responsibility of the car was our biggest mistake.

Call 8: Another guy answered, completely oblivious of our condition. Spent over 15 minutes walking him through what has happened. He said give us 3-5 days to get your issue sorted. I said alright give me a complaint number for this for future reference, he said he can't do that. Asked for a couple of other things to ensure that atleast this is being considered as a complaint, to everything he said I cant do anything, you have no other option than waiting for a reply from us in 3-5 days.

I knew I have been looted and I am not going to get anything out of it. We spent over 1 lac rupees for our total week long trip to Himachal with an aim to have a good time away from all the [censored]. But the last 1 day destroyed everything good that happened in the last 6 days. After driving continuously for over 20 hours without any stops for resting or eating properly and risking our lives by driving a vehicle in heavy rain with none of its brakes working, this is what we got in return. Instead of getting us compensation of our wasted time and the inconvenience or some appreciation for our effort to bring the car back, we were slapped with a Rs 8, 000 penalty. I strongly believe if there was some customer who was rude, disrespectful and abusive throughout towards your executives for the inconvenience, he would have not been charged a single penny. I think it was our mistake that we were too polite to be taken seriously.

It has been 20 days since the incident and I haven't received any call/email or reimbursement. Honestly speaking I am completely tired of trying and have no hope of getting our money back, it's just something I wanted to bring to the notice of someone responsible at Zoomcar. I don't have the time or energy to go around posting this on forums and social media or waste any more of my time for those 8, 000 bucks. I will just ensure that I inform people around me to stay away from your dubious service.

Hope it reaches someone high enough to give a notice.

Booking ID : JPS64JBS5

I had booked and cancelled my zoom car booking on 7th of July ...
I had booked it paying ₹17700 ..
Due to some reasons I had to cancel the order on the same day... After detection of ₹200 as cancellation fee I was told ₹17500 will be refunded in 5-10 days ...
It's already 18th July and 11 days are over..
I have still not received any refund..
If I call them they tell .. It will take time take time.. if they can take payment in few seconds why not refund it too .
It's an emergency, I need to use that money in other issues...
If anyone could help me get the refund soon..

I Had rented a pedal bike and I unfortunately did not realise that the cycle was punctured and could not drive it and I left the bike at the same place and later it says park in pedl zones.so how will I if the cycle is punctured and I can't end my trip it's about 8 hours and it is charging me now also pls look into this yulu is way better then pedl

Today, I took cycle no. 3227199 at 11:39 am but after starting the trip through the app I found that the cycle was damaged. I immediately Ended the trip and gave my experience as "BAD" and have also mentioned about the parts that were damaged. Now, after few minutes when I opened the app for booking another cycle i saw the last trip was still showing as "LIVE TRIP". Again I complained and finally the trip was ended and I was charged RS 6 where I couldn't even ride the cycle for a single second neither could I rent another one.
Very much disappointed with the experience and I want a refund.

Kindly look into the matter.

I booked a Zoomcar booking ID JPS626PZU, Ford Figo on 9 June 2018 02:30am to 08:30 am (6 Hours) at a cost of INR 2960, out of which the booking tariff was INR 960 and the rest INR 2000 was written refundable after the trip ends.

However I did not receive the refund after 15 days of my trip. Then I tried to contact your team, which is itself very difficult. There is no contact number or point of contact for queries. Only one toll free number given which does not respond to my need again.

Next, I mailed your team regarding the same then they informed that the INR 2000 was taken as damage fee. But I have not done any damage to the car because the person who handed over the car to us and the one who took it back from us after the trip examined the car and took pics and then said everything was fine and it actually was. Then why are you taking my money as damage fee?? Is this not sheer cheating??

This complaint is w.r.t. booking ID: JPS64IQU9. The booking was made for a Swift but instead an alternate downgraded vehicle was provided at the last minute, Figo. We had to take this vehicle as there was no other option and time left for us to change our plans.

The vehicle was checked and I clicked pictures of significantly visible dents and scratches before filling the checklist (based on my previous experience with Zoomcar). The same procedure was followed when the vehicle was returned. Checklist was closed with no identified damages using the Zoomcar Drivers OTP.

The car was collected from me after filling amd submission of the checklist which clearly confirms no damage was done to the vehicle. Any damage should have been confirmed at the same time which is why an OTP is used to close the damage checklist.

I have contacted Zoomcar customer care through multiple sources such as app, phone call and email multiple times for clarification on the damage charges (pics attached). I had requested the customer care to share the images of the vehicle (before :drop and after: pick up) and checklist as proof of the charges added as damage.

There has not been any clear response on the requested proofs, instead they have been sharing a single and random picture which I cannot confirm is clicked on which date, time, location and of which vehicle. (Pic attached). Also the charges of the claimed damage is beyond reasonable, its even difficult to identify if its a scratch or a dirt.

Also, since I was handed a downgraded vehicle and the fuel charges incurred during the trip there are pending and proven dues (bills submitted) from Zoomcar's end. I have submitted clear and full proofs of my claims of refund. If Zoomcar is making any damage claims, the same applies to them. They should share the checklist and images (before and after) to proove their claims. Otherwise their claims should be deffered.

The delays on these communications are leading to nothing but harrassment.

Hi,

I had traveled to Bangalore by flight on 6th July 2018 and had Pre-booked Zoomcar from the airport. All confirmation was done and payment fully done. I had booked a Swift (Red color - 2286) car from airport from 6th July 4.30 PM to 9th July 1030 AM pickup and drop from airport. I reached Bangalore and the car was ready, finished the formalities and drove the car.

The drive was smooth and car was is in good condition. I had driven the car to brand factory outlet at marthahali and parked it in the parking and went for shopping. I have been driving 4 wheeler for the past 15 years and i know what all needs to be taken care like internal lights, AC, head lights and few other things before switching of the car while parking.When i returned back after 2 hrs the car did not start. It did not show any signs of cranking as well. Was not sure whether the battery was alive. Few of the indicators were glowing on the display board. Tried starting for few minutes without any luck. Called up the Zoom customer car number [protected] to reach out for help. The customer car executive asked for the details and suggested few steps to try starting again. Nothing worked and he said he will take a request for the repair team to come to the spot for assistance within 15 minutes. We were waiting for nearly 25 minutes and then we got a call from zoom car technical assistance team saying that one more team would call to get the exact location. meanwhile i was trying to start the car every 5 minutes to try our luck. may be the initial luck was with us and we were able to start the car in one of the try. Once we started i switched if off again and tried starting again to make sure the problem is not recurring. Then we called up the customer care again to inform that the car is started and they connected the technical team and we informed the same. I had requested them to do a preventive check anyways as the next day early morning we were leaving to bheemeshwari where we may not have mobile connectivity or zoomcar connectivity. The technical team replied that as the car has started now asked me to drive the car for 1 or 2 hrs and if the problem persisted then they will address it. On repeated request they did not do a preventive check and insisted that i drive and check for 2 hrs. Fortunately the car did not stop and we started our drive to bheemeshwari and stayed there for 2 days. The car was parked for 2 days. Later then we tried to start the car it did not start and the problem reoccured and we were stranded in the middle of the forest with no phone connectivity and zoom car connectivity. We waited for more than 1 hr to get some luck on starting of the car but we could not do anything. We did not have any jump start kit with any o[censored]s and could not jump start the car. We took help from few people at bheemeswari had to start the car by pushing it. After multiple try we were successful in starting it. We started from bheemeswari and drove towards bangalore. On the way we had to stop for Photos and restroom for two times and again the car did not start both the times and we had to push and start the car again. After sometime again we had to stop for restroom and Tea again and the same problem occured again. We tried starting multiple times by pushing and we were not successful. We called the customer care again and they again requested for a technical help team and said that we will get help only after 1 hr. The zoomcar team were asking us to look for mechanic near by and fix the issue by ourselves. We were totally new to the place and we do not know anything or any contact in bangalore. The team called us and confirmed that they will come and would call us again for exact location. We had waited for more than 1 hr and did not get any help or communication from Zoomcar. We were in road stranded with family with lot of anxiety and mental agony. Zoom car was not ready to help and help was delayed without any communication and we were new and did not have any contact to get help. This was very stressful and we were in middle of the road without any help. We again took help for one final try and pushed the car and tried started and we were able to start and drive towards bangalore. Again customer care was not ready to do a preventive check on our car again. We had one more day and an airport drop the next day so wanted to make sure the car is working fine. At one point in time we were not getting connected to zoomcar customer care as well from the registered phone number. So we had reached out to the nearest Zoomcar drop point and wanted to drop off the car which had problems or get a new car instead of this problematic vehicle, but they were not ready to do so inspite of repeated problems on starting for the car. Almost 5 times the problem has occurred and no help was given by zoomcar. Then a technical team met us and checked the vehicle in one of the drop off location. They suspected the INTELICAR chip issue as the car was not even cranking while trying to start. Even after the technical team confirming the INTELICAR chip issue the Zoomcar customer care did not provide us alternate car or rectify the issue. We had to leave the car in the drop off location a day earlier ( 8th July ) itself in the city drop off location and take a OLA to our hotel and take a cab for airport the next day. Inspite of the dropping the car a day earlier the Zoomcar has charged me a late fee of 365 INR for 1 hr delay in dropping off the car late in airport. This shows the level of co-ordination that zoomcar has. The 365 INR was reduced from the 1946 INR fuel refund that had to come to me for filling up petrol for the car. I was refunded only 1611 INR. Please look into the issue and provide a solution. Till now the feedback on the investigation of the vehicle with INTELICAR chip issue has not been provided. I demand a compensation for all the turmoil i had to undergo during this zoom (DOOM) car journey and for all the mental stress and agony that me and my family has to undergo apart from the cabs charges and other expensive i had to incur because of leaving me stranded in middle of the city.

I had to opt for ZOOM CAR to have a comfortable travel and peace of mind but was the worst experience i have ever had. This has made me think that i should never rent a ZOOM car again in my life.

The car did not have sufficient fuel at the starting of the trip, which is SHOCKING .I filled it with fuel of Rs.1000 and submitted legit bill while ending the trip .Till date i have not received any refund and it shows Customer Refund as 0 below the booking in App.Your Customer Care number [protected] is not working as well.The email service is too slow/taking very long to respond .Booking ID is JPS647SOH .Kindly help

Zoom car has charged me 3000 rupees for no reason. As per them it was because of me the clutch plate of the car got faulty . I travelled hardly for 120 kms and the place I went to it was 70 kms from the city . No over speeding, no extra load on the vehicle and on top of it I paid extra money that day for cab as it broke down in the middle of no where . No refund provided by the company as the trip did not end completely. Please do something about it.

I had booked a Tata Tiago from 12 June 2018 to 8 PM 14 June 2018. I had delivered the car at the pick up point by 7.30 Pm but I am not able to end my trip. And they are showing excess time. The app is not working neither they are taking the call via the toll free number. I have also put in security deposit of Rs 5000/-. I have also paid an amount of Rs. 4860/-.