Zoomcar Complaints & Reviews

Hi,
This is in reference to my booking id jps64lr8f. I booked a hyundai creta for a trip on 22nd july. I had already paid a booking amount of rs 2700 which included 75 km free. I went to the pick up side around 10 o'clock in the morning and did an inspection according to the checklist of the car provided in the app. We basically went to a place which is around 50 km from the place of origin. So all in all the total trip was around 100 km, so i knew that i would have to pay for some 25 km extra. I dropped the car at around 8 o'clock in the evening. Later in the night, i got a notification from zoomcar that i have to pay an outstanding amount of rs. 12465. I was baffles on seeing this. I checked the app and it showed the charges under extra km fee. For travelling extra kilometers, the company policy is to charge rs.15/km. If you do the math, it will be around 800 km extra. How can one person drive for 800km in 10 hours.
Could you please get in touch notify zoomcar customer care about this issue?
Thanks

I rented a car in gurgaon. There were no scratches, just some mud marks due to torrential rains in delhi. I even showed the person by wiping with cloth, they were all gone.

But the associate from zoom car was in a mood to mess with me. (Previously, when i was entering the parking location, he did not open the gate as well. We argued for 15 minutes on this, and then i had to step out of the car and open the gate for parking)

So he wanted to extort money to mess with me. He said you can't leave the premises without paying inr 2000. When i asked why should i pay inr 2000, he then started looking around the car and started pointing to mud spots on car saying this is damage. Pay for damage. I asked him to upload the images to zoom car and if there will be a damage, i will pay. I even showed him by wiping with cloth that it was just a mud spot.

Zoom car in gurgaon is used to of fraudulent practice. The other time i rented car, they charged me inr 300 for puncture tyre. When i left the car, it was not puncture. And anyways, you can't puncture a car intentionally.

Hello,

This is in relation with bookingid jps647f0a for which i booked ford figo from 23rd june 6:30pm to 24th june 3:30pm. Firstly to start with the car was located at hideous place which took me half an hour to find. To my surprise the car was parked outside a workshop, guess there was some repairing going on with it already. Then i inspected the car which was full of scratches back and front. Also the frame of the front bumper was dislocated from its place near the top right of front tyre.
Now while filling the checklist i mentioned this but mistakenly in a hurry i clicked wrong option to minor scratch instead of major damage. Also after getting on with everything the fuel provided was very low and i had to find station quickly before car could stop. I filled up tank for 700. As i completed my journey i had to pay late fee for one hour which i am okay with. Also while completing the drop checklist i once again mentioned the same thing i. E the front bumper had damage only this time i selected the right option.
So after two days i get 6000 charge for damage done to the same.
I have had conversation with five different people from customer support and all are saying same [cencored] that "we understand your concern but upon investigation these charges are valid". If they had used there common sense i wouldn't be filing complaint here. This is no coincidence that i'm providing you information about the damage forehand in checklist but only clicking wrong option there and after the trip end also providing the info.
Recently got a call, the girl was talking about sending a legal notice.
Zoomcar, let me assure you i'm not going to pay a single penny to you because of your looting tactics and false claims. You should have checked the car properly before handing over and checked with the previous rider about the same. As i was handed a downgraded vehicle and the fuel charges incurred during the trip there are pending (Bills submitted) from zoomcar's end. I have submitted clear and full proofs of my claims of refund.
I'm getting harassed and can not spend more of my energy on this topic.
Warm regards,
Ishit

They are charging me of 1000 rupees for the damage i have not done.

I took the car in keys hotel bangalore in the basement no 2 which does not have good lighting and they expect me to take all the picture and video of car perfectly.

While doing the check list i have found some scratches and updated it in the check list if i would have not done that they would have charged me for that also...

There are saying that i have made the scratches and i have to pay it which i am 100% sure that i have not..

If i can find one scratch and update it in the app what is the guarantee that there are no more scratches which they have not mentioned?

Hi i have twice faced this issue. I booked cycle from pedl app and there was some issue with the lock and i wasn't able to unlock the cycle. Hence, the trip started though i wasn't using the cycle and then i tried to end the trip but with no success.. Last time more than 100 rs were deducted from my paytm and today also 6 rs has already been deducted and the trip is still ongoing. I tried calling customer care but they say that they don't have a customer care for pedl.. Why you are providing the service if you cannot provide customer care.

I had booked one Zoomcar on 13 July, 2018. I had to return it on 14 July 12 Pm which i had extended to 1 Pm by paying extra amount. I completed my trip on 14 July, 2018 at 12:20Pm which is reflected in my Zoomcar App. But i started receiving messages stating please return your zoomcar to avoid penalty. I tried to contact them through their customer care number but call is not connecting. I had filed multiple complaints through their app regarding the same issue for which i received automatic replies in my spam inbox. Then i received a messages at 11:39Pm(14 July, 2018) stating your booking is completed, please pay outstanding amount of 5498. Last week i tried multiple times to contact them but due to their poor customer care services, not able to do so.
Yesterday(21/07/2018), i received a call from Zoom car for paying the outstanding amount of 5498 and i explained the whole situation to her, to which she replied that she will look into the matter.
Today i received a legal notice stating please pay outstanding amount within 5 days to prevent any proceedings.
I am attaching the screenshots of my app and my google location at 12:15Pm on 14 July 2018 which clearly shows i am present at drop location at 12:15Pm.
I do not know what to do now, since i am not able to contact them. That is why i take this issue here.
Thank You,
Regards,
Nikhil Sharma
[protected]

I have travelled only 110 kms with the car in the city itself and also not any accidental damage but the company has charged me with outstanding amount of 14481rs and also said that I have travelled 641 kms in only 11 hour's how's it possible also I have refilled the fuel of RS 1000 and my deposit of RS 2000 is also pending to be refund and the company is making such false statements and giving legal notice to me also I can't reach the customer care please solve my complain as fast as possible.
Thank you !

I am unable to end my trip on pedl. Moreover on the previous day. I ended my trip. I was charged Rs 6. Again see the page to end my trip. I again ended my previous and now it's showing Rs6 is pending to pay from that trip. Please help. As today. I am unable to end my trip. I tried reaching out to them but they will reply over mail in next 10-14 hrs. and i am not going to pay for that trip.

I was provided with a vehicle and after 3 days of driving the clutch plates were not working, and there was a breakdown far away from my destination, so I asked the customer service to toe the vehicle, they did. And 15 days now the zoomcar is asking me to pay an amount of 10000 as a charge to repair the vehicle. They are not even agreeing to share the details that I asked, (ex:- service details of the vehicle before me picking up the vehicle and what service they have done, the stats of the working clutch before me picking up the vehicle and in my driving) so if it's due to my negligence I can cooperate. But they are not agreeing to anything and they just want me to pay 10000 through the phone without showing me the reports. It was my wedding in those days. The Tyre and stepny was already punctured, the hand breaking was not working. They just painted the vehicle so that it would work for few days and after that it got breakdown. Please help

This is to bring to your notice that I had booked a Hyundai creta for 3 days 6 hours under the booking ID JPS629XS0 from 10th July Morning 12:00 pm to 13th July evening 6:00 pm which included 390 Kms with fuel.

So according to the booking I had to return the car at 6:00 PM on 13th July at the drop off point. I requested for a change in drop off point for which they asked me to pay extra 2000 Rs inconvenience charge which I paid at the drop off site ( Forum Mall, Kormangala ) but the drop off point was not updated in my mobile application from your end as you were facing a technical issue with your servers (said by your customer care representative ) so hence I could not end my trip even after dropping off my vehicle. I tried reaching out to zoom car customer support several times around 8:30 pm on 13th July but there was some technical issue that your servers were facing and I could not not reach out to any customer support representative. The concerned person at Zoomcar Site ( Forum Mall ) had sent a mail to you regarding closure of the trip and had clearly mentioned my Drop off time as 8:30 PM including other details as well. ( Picture of the mail attached for your reference )
Then I tried reaching out to zoom car support again around 9 PM on 13th July to ensure that my trip ended and asked the representative clearly that I can not end the trip from my Mobile app since the drop location was not updated from your end so please make sure that my extra time is added till 8:30 PM only, i.e for 2 hours 30 mins extra I should be charged.

The representative clearly said that sir I am really sorry but we are facing some technical issue due to which we cannot update your details from our end, but we would consider the end time mentioned in the representative's mail that we have received from Forum Mall and you would be charged accordingly.

Next day morning I receive a notification from zoom car app that your trip has ended and please pay the out standing amount of 10765/- at earliest. So in that I have been charged for "14 Hours late fee" where as my exceeded time was 2.5 hours only. Also for exceeded KMS i was charged 4395 Rs, which is for 293 Kms extra as per 15 Rs per km, where as I actually exceeded only 248 Kms, for which I should be charged 3720 Rs.

So to summarise calculations from my end are :

Extra Kms 248, So 248x15=3720/- Rs (End of free Kms was at 35370, and I returned at 35618 Kms)
Late charges to be calculated for 2.5 hours as I was supposed to drop the vehicle at 6:00 PM on 13th July but dropped it off at 8:30 Pm on 13th July.

I have sent a mail to zoomcar several times explain my case but the people over there do not seem to acknowledge this at all. Please take up the matter seriously and provide me proper explanations for the charges that you have levied. I have all the proof for my calculations.

Further according to right to information, I would also like to have the voice recording of the phone call on 13th July around 9:00 PM that I had with your customer care representative as your representative clearly mentioned that I would only be charged till 8:30 PM as I had dropped the vehicle that time. Proofs are attached for your reference.

This is a clear case of harassment as there is no one listening to my case and you are just sending a mail again and again to clear the outstanding which includes all false charges levied on me.

Once again I am requesting you to provide me explanation for the false charges levied as there was no proper reply explaining things from your end even on the mail thread. According to me I have given you all the proofs and explained it quite properly even for a layman to understand the case.

Rented bicycle through PEDL yesterday. After I scanned the code on bicycle, the trip started but the cycle dint unlock. I have not used it but still I am being charged. It is more than 22 hours now that I am unable to end the trip as well. Please help me end the trip and refund the amount since I did not use the cycle at all and is still being charged.

Hi

This is to validate my point that the booking done on 19july from 5am to 5 pm by me, and the car was dropped off in the same condition at which it was given to me. Even the fleet who delivered the car to me is aware of the damage which was already there but im forced to pay by the zoomcar authorities to pay 2000₹ for the damages which is not done by me.

Need to take this seriously. I will not pay a single penny for the damages not done by me.

Thanks
Siva

I unlocked a cycle n app but it didn't unlock. then tried other one, it worked. tried stopping in a pedl station, it didn't accept saying station is full. then when i went to next nearest station, that is also full. then went to next nearest station. it was green n had space but didnt accept to end trip stating station is full. when i click next nearest station, it showed the same station i was in. so irritating .

Further most irritating part is, u can't call customer Care. you can send email only and for that people don't respond immediately. Another irritating part is, the trip doesnt end the money is kept on going from your wallet. wonderful idea, designed in the best horrible way.

I have rented cycle 3231695 on 20th July at 5:49 PM. I dropped the cycle at Agra bus stop at 6:02. I tried to end trip almost 100 times but nothing works.
I went home(suncity apartments) . I tried to end trip from my laptop as well as mobile. Nothing worked.
I went back to Agra bus stop to end trip. I was there upto 7:50 PM. But again I could not end trip.

I am not going to pay for this trip as well if there is any damage/loss of cycle, as I could not wait there endless to end trip.

My zoomcar had a breakdown around 30-35 km away from city and i had to wait for hours just to guard the vehicle before it was towed by zoomcar, than i have to pay 1000 rs to be back to my home. Instead of providing me compensation for bad service they are deducting money from my rental. I had to cancel my trip abd the whole day got wasted. When asked for full refund and compensation. They are just telling it is according to policy. The customer care is not at all supportive and lacks proper communication with third party for towing of vehicle.

We had booked Zoomcar for travelling with my guest from abroad. Got the confirmation to pick up the car from Hiland Park location- 25 kms from my place. When we reached the agreed location, there was neither the booked car nor anyone to guide us. When Customer Care was called, it was coolly informed that car has met with an accident and go to another location near FORUM Mall. When we were about to reach the next location after driving another 25 kms, it was informed that the car is not available. All our plans for weekend are messed up and my guest we’re wondering whether everything in India is like this.
Zoomcar doesn’t have the courtesy to call back about the unavailability of car nor were sorry for all that happened.
I plan to take them to consumer court & if required to higher courts for misguiding the customer & excess bookings without the available car.

Used PEDL for about half an hour from DLF 1 PEDL station. After using for half an hour I got back to same station i.e DLF 1 Gate 2 andtried to End my trip.
But I am unable to end it and getting message that I need to park at PEDL station.

FYI : This is the second time I am facing this issue

The cycle is still in on going trip.

I am not able to end the trip and being charged 3 rs every 30 mins

Cycle 3232795
PEDL station: DLF 1 Gate 2, NewTown Kolkata.

On[protected] i make two rides one refund amt is 2464/-and other is 247/- both are not refunded but showing refund initiated
1) booking id : jps62brn4
2) booking id : jps62bjda
Arnd provied for 2nd bokking id
Arn : 15134838150000001531811 bank persons telling this is fake .how to alove my problem.Going to plan police complaint.Total amoumt is 2711/- and refund in same account .pls resquesting help me .

This is regarding my last trip with Zoomcar (Booking ID: JPS62NU2G, Date: 29th to 30th June, 2018).

To start with, the car had very little fuel. Because of that, I had to purchase Rs. 1000 worth of fuel and had collected the card swipe bill from the fuel station, which had the details of amount spent, date, time, station name, etc. PFA the bill.

Neither it is mentioned in Zoomcar website/app, nor it was clarified by the person/helpline whom I asked while refilling fuel, that I needed to provide a detailed printed bill with litres of fuel mentioned. In the website, it is simply written - "DON"T WORRY ABOUT MILEAGE! ALL FUEL COST INCLUDED. IF YOU REFILL FUEL, WE'LL PAY YOU BACK!". I wonder if it's a trap for customers to pay for the fuel and then get cheated.

I have requested the team multiple times to accept the card swipe bill for this time and from next time onward I would be aware to collect the detailed bill. But the team doesn't seem bothered to address the request.

----
NOTE: Last time when I booked Zoomcar (Booking ID: JPS621207), an amount of Rs. 8000 was wrongly charged as damage fees, when there was not a single scratch made by me. They eventually removed the charges after multiple complaints.
---

I had booked a ride on 14th june 2018. The ride was completed within 3 days.
Completed the drive within time limit. I got a clearance message within 12hrs from zoomcar that I have no outstanding balance to pay or there is no refund from zoomcar.

Booking id - JPS64KHNK

CAR NUMBER - TS07UF3406

Now before reaching to the pickup point, i tried contacting with there customer support and literaly they were of no use.

Infact the associate was arguing with me and was giving incorrect information as if he didnt had a system or internet connection to see wat i was asking, anyways i asked him to handover the phone to supervisor and he bluntly said that there is no supervisor, and then when i started asking his name, he told me that he will arrange a callback by his supervisor and till date i didnt recieved any.

The associate was simply trying to fool me and was talking irrelavant.

I would like to have all the recordings for this particular booking a

Somehow I reached the zoomcar pickup site as it was not a zoomcar pickup site and the car was standing outside a house in borabanda hyderabad, however pickup point was n convention madhapur.

Anyways I reached there and saw the car with multiple scratches and its condition was not at all good, I unlocked the car and filled the pickup checklist and took the car.

After 20 mins, I got a message that the car is not in good condition and zoomcar customer support associate will get in touch with me as they customer's safety is most important to them.

What a joke it was I waited for a call for half an hour standing along the road side, it was already 11.30 at night.

I also tried reaching out to the customer support but as usual, I was not able to connect with them.

Now after all this [censored] I decided to leave and used the car for 3 days as per my booking.

After that I dropped the car at the drop point and locked it.

Everything was fine, though I was really disatisfied with the services of zoomcar, but i couldnt do much.

I checked my app and everything was ok with no dues and the booking was under the status - completed.

Now after two days, while I left the car, I am getting mails that I need to pay 10000 rupees as damage fees.

This is seriously loot and the car picked up and dropped by me in the same condition.

These fraud people are asking for 10000 bucks which i really dont understand for what reason.

Now its enough i will go to the consumer court for all this [censored] to be cleared and I am not gonna pay a single penny to this fraud organisation.

The car was already in misrable condition and I had informed the same thing to the owner and he assured me that those scratches are only on the outer body and car is in mint condition.

I had called the owner on his number which was present on the car.

Clear this [censored] now and confirm me once its cleared over the phone call.

It would be better to stop these kind of service(an indirect way to loot customers).
I need to know proper procedure to take legal action against them. A PIL would be fine.