[Resolved] Zoom Car — Heavy charging on small damages | |||||
There was minute scratch in the right side fender of zoomcar (ford figo) still owner have charged 1500 INR for it. Kindly verify it and do the reimbursement. Car Name - Ford Figo Car Number - DL1N8968 Pick off/Drop location - Whitefield Main Road ( Lane Opp Four Points Sheraton) Bangalore BOOKING ID # JPS6VRKDC Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hello Shubham, we understand that our representative reached out to you and addressed your concern. As the damage occurred during your booking, we will not be able to do much in this case. As informed we have made the necessary changes in the booking regarding the late fee & late charge and have released the refund. Appreciate your understanding in this regard. Hope to see you zooming with us again. :)
Reply
This is unfair as we are charged huge for small scratch. 1500 INR is to much for such small scratch at right side fender. It cost only 500 INR for repairing such scratch.
On what basis damage charges are applied? Where the information regarding damage charges applied is given on the website?
I need to report it to the management for it. I will put it on Twitter also.
On what basis damage charges are applied? Where the information regarding damage charges applied is given on the website?
I need to report it to the management for it. I will put it on Twitter also.
Hello Shubham,
We sincerely apologize for the inconvenience caused. As discussed, we would be unable to do much here. As agreed by you the damage occurred during your booking. The charges levied is legit and we would be unable to reverse the same. Appreciate your understanding in this regard.
Regards,
Team Zoomcar
We sincerely apologize for the inconvenience caused. As discussed, we would be unable to do much here. As agreed by you the damage occurred during your booking. The charges levied is legit and we would be unable to reverse the same. Appreciate your understanding in this regard.
Regards,
Team Zoomcar
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