Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 98

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Address:560091

I tried to book a train ticket on 1st Feb 2019 at 11 03 am, but ticket not booked but my amount was rs 120 was deducted from my bank account and it was paid to one 97 communication. I have received a msg from my bank, please let me know when my money will refunded

Request to take action on this and refund the money back

Thanks...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Website:www.irctc.co.in

I am a new user. My account (User name:tanmoy_1979) was registered 2-3 day's ago by irctc. After successfully register i booked my onward & return ticket but they are not showing anywhere at my home page, even at my home page there are no options showing in 'my account' except log out. Not showing like booked tickets history, my transactions, e-ticket cancellation & e-wallet registration etc. Another problem is that every time when i want...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Saurabhmalviya1999
from Sardarshahr, Rajasthan
Report
Copy

I want to delete my account on irctc website

Address:plot no. 2 B, gali no. 4, vijay nagar, new pali road, bhagat ki kothi, Jodhpur, Rajasthan, 342001

With respect,
I have a account on irctc and i want to delete it. Because of wrong email registered when i was creating my account my account is on gmail.com and i mentioned gamil.com which is incorrect i'll create a new one so kindly respectly delete my irctc account. There is not any available options to re-correct it
My user id - s[protected]
Registered mobile - [protected]
Registered e_mail - [protected]@gamil.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Dibrugarh, Assam, 786102

Sir my name is vinod singh dhek. I used to travel in rajdhani in frequent basis from dibrugarh to new delhi and back. At first we are paying money for the food in rajdhani express so why the food serving people asking for the tip and who are giving it's ok who are not giving they are looking like they will slap or give 2-3 wrong wordings for that. Pls stop this nonsense or else food we don't want. We will pay for the food we want. Food charge...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Priya Biradar
Report
Copy

refund not initiated

Address:Vidyanagar colony, Bidar, Bidar, Karnataka, 585403

I have paid an amount of 475.. To book a ticket with transaction id. [protected] on 23 rd feb.
Amount is deducted but ticket not booked.
Paid through mobikwik pay using debit card..
Kindly initiate refund and reverse bank money to th account.
Its already been a week since the ticket fail worst service given from irctc amd zaapay both.. Will never select this payment gateway in future...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gajula sridhar
Report
Copy

refund issue

Wrt [protected], i have booked 4 tickets. Out of 4 tickets 2 got confirmed and 2 were still waiting state only but i didn't received any refund confirmation for those 2 waiting tickets.
When i approached to irctc call center they stated that "i need to cancel the waiting list tickets within 30 mins of chat preparation but am not aware of that process and i didn't cancelled them.

Could you please help me how can i get...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:[email protected]; B-271, IIT Campus, Kharagpur, 721302

I, mr. Parimal santra and my colleague dr. Asit baran bera, working in iit kharagpur west bengal. We together with family went for a tour in ladakh in august, 2018 on ltc. We rented a vehicle from irctc for following travel plan.

1: 17-aug-2018: pickup from hotel in leh. Travel to turtuk. Night stay at nubra valley.
2: 18-aug-2018: return to leh from nubra valley.
3: 19-aug-2018: again pickup from hotel at leh...
+7 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Singhpanchal
from Delhi, Delhi
Report
Copy

train cancelled but amount not refund.

Address:N-30,B-342 Block-H/4 Jahangir Puri, New Delhi, Delhi, 110033
Website:www.irctc.co.in

Pnr no.[protected]
Train no.12416
Nzm - ujn
Boarding stn: nzm 22:15-10:00
Booking date: 07 jan 2019
Boarding date 16 feb 2019

This train cancelled by indian railway. They give me information about the train through by messages. But they did not give refund amount. So please giving the refund amount as soon as possible. So sir kindly help me for refund amount....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vaibhav jhanwar
from Mumbai, Maharashtra
Report
Copy

tdr rejected

Missed my train because the connecting train got dealyed by 1.30 hour.

I had to book another train - rajdhani costing me 1465rs.

Pfa screenshot for the same.

Name - vaibhav jhawar
Pnr -[protected]

Despite of the valid reason tdr got declined.

Request you to please help with the above matter...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Adjudication Hyderabad-4
from Hyderabad, Telangana
Report
Copy

unable to open irctc account.

Address:500080

I am p v vinod kumar with login id of pvvk in irctc. Whenever i am trying to login into irctc, it is asking for email verification. But when i enter otp it says my email id is verified successfully and i need to login again. However when ever i try to login again it asks for verification again. Due to this i am unable to login into irctc website to use its services. Kindly help me quickly to resolve this issue. Thanking you....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Dear team,

I had planned to travel for a vacation with family from pune to delhi & delhi to chandigarh via connecting flight on 27th dec'18. After which i had an onward journey to shimla.

I booked my connecting flight of jet airways india 9w-641 through irctc, booking date & time :[protected]:40. Transaction id : [protected]. Pnr - polgat. Departs new delhi (Del) 05:45, 27-dec-2018 delhi indira gandhi intl...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
Address:PO ASHIYANA NAGAR VYAS NAGAR COLONY A 7 PATNA 800025, Patna, Bihar

I have booked the ticket on irctc and then i pay the payment but ticket is not booked and balance is withdrawn from my account. My balance is withdrawn on[protected] and order id is [protected]. I have face a too many problem because i am student my economical is low. Please sir immediately solve the problem. I am always obliged to you. Please sir do it fast....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vijay Solse
from Mumbai, Maharashtra
Report
Copy

ticket cancel but refund not received from last 2 months

Address:Kamothe, Raigad, Maharashtra, 410209

I have booked the ticket on irctc and cancelled due to waiting list full.
But as per irctc they have refunded the amount but yet not showing in my account.

I am following up with irctc since 2 months but they not giving proper update hence request you to please check into and help me for refund amount.

Pnr number transaction id amount
[protected] [protected] 1320
[protected] [protected] 510br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
7
77ashish
from New Delhi, Delhi
Report
Copy

email otp verification error

I've created an irctc account with username (Ashi_7_7) and i got an otp at mail (Betterbebest. [protected]@gmail.com) but while verifying otp, it shows an error...
I've got an otp in mail but after applying it, all times it shows an error like otp verification got failed.
Please do needful urgently so how i can verify my account...
Please contact me at my mail id betterbebest. [protected]@gmail.com
Thank you....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajkhaled
from Dibrugarh, Assam
Report
Copy

unhygienic food in rajdhani express 12424 ndls to dbrt

Address:Boiragimoth natun gaon, Dibrugarh, Assam, 786003
Website:irctc.co.in

Pnr no. [protected] & [protected]. Food quality was inhygenic. I was with my family. Food was too worse. Who will take saunpapri in dinner. I am diabetic. I specially requested the person to provide us some rice. But when dinner comes i called tt and manager they are fully drunked. They did not provide me the complain register. Station master also didnot aware of the complain register. No body help me at all. My father was also a railway employee....
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
D
Digvijay Jaiswar
from Mumbai, Maharashtra
Report
Copy

non-refund of ticket amount

Address:Mumbai, Mumbai City, Maharashtra

This is digvijay jaiswar, my user id is mrbeardie. On 6th january 2019, i tried to book a tatkal ticket from gorakhpur jn. To ltt for train no. 12541 (Gkp ltt sup exp). I completed all the booking steps and done the payment using bhim upi ([protected]@upi). The payment was successful in the bhim app and amount got debited from my account but the ticket status is "pending from bank end".
After that, i talked to customer care of irctc....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
The founder
from Bengaluru, Karnataka
Report
Copy

refund not given

Hello sir,
I have booked a ticket from chennai central to morappur for a journey on 21.02.2019 with transaction id [protected] using irctc account name vigneshviya on 21.02.2019 the amount of rupees 200 was debited from my bank account but the ticket was not booked and marked it as failed transaction but my money was debited and credited on your account as per bank statement. So please check my query and refund the amount as soon...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
babbalsharma
from Pune, Maharashtra
Report
Copy

amount deducted my account but ticket not done

Address:122,government colony,birla gram , nagda, Ujjain, Madhya Pradesh, 456331

I have booked ticket on 19 feb in tatkal quota in train no. Pune indore express, nagda to pune. The total amount 560 rs was deducted from my account but ticket was not booked via irctc app and message was shown transaction rejected by bank. Further state bank of india says contact to irctc. So please help me to initiate my refund.
Regards,
Kamal sharma
[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gauravrajani
from Delhi, Delhi
Report
Copy

refunded amount not credited in my account

Address:nangloi ext 4, delhi, New Delhi, Delhi, 110041

I have cancelled my ticket which is given that refunded in my account but not credited which details is given below

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12582 / ndls muv sf exp
Transaction date: 19 feb 2019
New delhi (Ndls) allahabad jn (Ald)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit & debit cards / net banking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
keshav99
from Solapur, Maharashtra
Report
Copy

money deducted but ticket not booked.

Address:Solapur, Maharashtra, 413004

Today i booked a ticket on irctc using net banking of central bank of india.
I did not get any message from irctc but money was debited from my bank account.
Irctc shows pending from bank end but my bank says 1286 rs were debited and paid to irctc.
Please i need the ticket as it is emergency or please refund the money
Thank you....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy