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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
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+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 102

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S
suresh.2004n
from Hyderabad, Telangana
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amount deducted but not refund

The below attached mail details are given by icici bank people. Now, irctc people need to give confirmation by checking updated statement (Mine). But still now, they are not responding from last 6 months.
Please help on this.

Dear mr. Babu,

We understand your concern.

As per our telephonic conversation today, we have addressed your query mentioned below.

The amount of rs....
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S
supi v
from Delhi, Delhi
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refund - reg

PNR No. [protected]/IRCTC Transaction ID [protected]. Refund amount of Rs. 395 is due from IRCTC since 10.12.2018 and I have sent various mails to IRCTC stating that the bank account to which the amount is to be refunded has been already closed and I had also produced alternate bank account details. Had furnished copy of closure statement and proof for alternate account in my name as early as on 14.12.2018. Its been more than 37 days and...
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V
vbalajibt
from Delhi, Delhi
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refund not received for the cancelled train ticket

Address:Khordha, Odisha, 752050

Dear Sir/Madam,

I have booked a ticket in the IRCTC website and cancelled it, but I have not received the refund yet. I request you to kindly help me to get the refund.

Transaction ID: [protected]
PNR: [protected]
Cancellation/Refund ID: [protected]
Refund Amount: 2060.0

I have sent several mails to [protected]@irctc.co.in and I have also contacted the customer care but I...
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P
Pratap1234
from Chennai, Tamil Nadu
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unable to book tatkal

Address:Chennai, Tamil Nadu, 600129

After the nget system, i'm unable to book tatkal not even once in past few months. Previously i was able to book successful tatkal tickets. I'm not an agent, only a common citizen. Mostly the response timesout after card payments. I tried irctc ewallet as well, but after entering the transaction password, it asks for otp and i never got it, even after retrying many times. I hate the new system....
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H
Harish000
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc tatkal ticket not booked, but money deducted from account

Hello irctc team,

I tried to book tatkal ticket in irctc mobile app on 19 jan 2019, but failed to book ticket. Amount of 730 deducted from my account while paying through google pay and not refunded yet. Payment made to razorpay. Irctc@hdfcbank.
Please consider my request on this.

Google transaction id: cicagkcs1rsjmg
Upi transaction id:[protected]...
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M
Mahaboob Subhani Mohammad
from Ponnur, Andhra Pradesh
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tatkal ticket failed - amount deducted

Address:Guntur, Andhra Pradesh, 522201

Hi support team,
I have tried to book a tatkal ticket from bza
To benguluru cant for kondaveedu express on 20th jan,
2019 and date of journey was 21st jan, 2019.
But my ticket was not booked but my amount rs.470 was deducted and given error message - no transaction found.
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing tobr...
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S
Sankalp Jha
from Morena, Madhya Pradesh
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irctc-tickets were not booked even after money got deducted

I tried booking 3 ticket from durg-gwalior
Money got deducted from my account but ticket not booked.
Error displyed:- weblogic. Common. Resourcepool. Resourcelimitexception: no resources currently available in pool eticekting.

Not got refund even after 24 hours

Trasaction status:-pending from bank end

Trasction detail :-attached in screen shot....
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B
Brundha M
from Warangal, Telangana
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tdr refund not credited since 30 days from filled date

Dear sir,
Tdr refund not credited since 30 days from filled date. How many days it will take to verify my case. Kindly process as early as possible. Why it is taking this many days to process one tdr filled, even though u all knows the train is delayed on that day and u have record of tte verified sheet. My pnr no.[protected]. Date of journey is 17th december 2018...
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Brundha M
from Warangal, Telangana
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tdr refund not credited since 30 days from filled date

Dear sir,
Tdr refund not credited since 30 days from filled date. How many days it will take to verify my case. Kindly process as early as possible. Why it is taking this many days to process one tdr filled, even though u all knows the train is delayed on that day and u have record of tte verified sheet. My pnr number is [protected] and date of journey is 17th december 2018...
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A
Anil cm
from Samastipur, Bihar
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booking failed ho gaya or mere account se paisa v kat gaya

Address:Dhanbad, Jharkhand, 828121

25 september 2018 ko maine irctc se railwey ticket book kiya dhanbad junction to varanashi junction gangasutlej express/13307 ye ticket booking failed ho gaya transaction id [protected] or mere account se paisa v kat gaya rs677 or ye avi tk mere bank account me refund nhi aaya hai or status dikha rha h refund ho chuka h but mere account me nhi aaya h plese sir help me my refund money
Thank you...
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A
AnmolAg2
from Pune, Maharashtra
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account suspended - need to renew it

Address:Pune, Maharashtra
Website:irctc.co.in

Hello sir,

I can see that i am not able to book any tickets as i am having the suspended error. Further i am sure that i haven't given any wrong information to the site.
Also i haven't booked any tickets from around a month.

Please help to reactivate my account so that i can book the train tickets.

My irctc id - anmolag2

Regards
Anmol...
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M
mr.santosh Maher
from Hyderabad, Telangana
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refund ticket charges

I have been booking tickets from irtctc website under the quota tatkal but, by mistake boarding station change at the time filling from so after complete i cancel the ticket. But refund not received. So please solve my complaint refund amount as soon as possible.

Sunday
20
Jan 2019
Cancelled
Pnr number: [protected]
Transaction id: [protected]
Train number/name: 17214 / nsl ns expbr...
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G
ganesan harshan
from Naduvattam, Tamil Nadu
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payment settled but ticket not booked-refund-reg

Address:Coimbatore, Tamil Nadu
Website:irctc

Payment settled but ticket not booked in irctc railway ticket book on 18 jan-19 at 18.35 is igaffexht3 done thro sbi net banking. Ifsc code;sbin0000902-a/c no.[protected], pudukkottai branch. Refund of rs.1526.80 may be credited in my bank a/c mentioned above. My mob. No.[protected]-r. Ganesan. Ticket is booked at coimbatore to travel coimbatore to chennai - shatabdi exp. Train no.12244 on 18 jan-19. Departure time.3.20. Pm....
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V
Vshukla312
from Jabalpur, Madhya Pradesh
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reservation vikalp option

Website:Www.irctc.co.in

I book a ticket with pnr no - [protected] from ajmer junction to delhi cantt 3a for travel date 18/01/2019 and this pnr was on rlwl 21 or 22.
When i book my this journey due to waiting i select 02 more options as irctc says vikalp scheme with train no. 12957 & 19565.
After not confirmation my pnr in 12982 i see the seat availability in train 12957 3a date 19january 2019 with 02 available seat. And i have no information from irctc...
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A
Anushruti Sharma
from Gurgaon, Haryana
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tdr complaint is not yet resolved

Address:110021
Website:irctc.co.in

I travelled on 15 dec via up sampark kranti and i booked my tickets for 2nd ac. I paid the amount for 2nd ac. It was rac. I got 3rd ac on the day of journey upon confirmation.. I filed a tdr to refund my money. It has been 1 month. They have not refunded my money and invested my money in the stock market to make their personal profit.
I had been requesting them begging them to refund my money but there is no response from their end.br...
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A
Anil cm
from Samastipur, Bihar
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booking failed ho gaya aur mere account se paise v kat gaya

Address:828121

25 september 2018 ko maine online irctc site se railwey ticket book kiya dhanbad junction to varanashi junction train name gangasutlej exp /13307 me jo booking failed ho gaya transaction id [protected] or mere account se paisa v kat gaya rs 667or avi tak mere account me refund nhi aaya hai ham refund ka wait karte karte aaj 2019 aaa gaya hmne trancation id se check kiya to refund id dikhaa rha hai or date v but mere account me refund...
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M
Melgish
from Pune, Maharashtra
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changing email address

Address:Thane, Maharashtra, 401506

Sir my user name is melgish and i entered the wrong e-mail address ([protected]@gmail.com) while registering to irctc rail connect app and my correct e-mail address is [protected]@gmail.com please help me to change the e-mail address, or you change it by your side because i am unable to create a new user is as my mobile no is registered while creating the user a. C.....
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S
Sourin.Saha
from Morbi, Gujarat
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high price of meals

I was travelling with family on 12307 howrah jodhpur express on 30 dec 18 (Pnr: [protected]) and saw the catering vendor (Rk associates & hoteliers pvt ltd gstin: 19aaecr2971c1zf and rk associates gstin: 21aaecr2971c1zt) (They are the same vendor on asking giving different bills) taking exorbitant prices from all the customers against the tea and food being provided.
(A) i took a cup of tea and charged rs.10/- on asking provided me...
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P
Ponmaniselvan Murugesan
from Dharapuram, Tamil Nadu
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irctc - email id change

Address:Salem, Tamil Nadu, 636141

Name - ponmaniselvan murugesan s irctc
User id - godmagneto
Mobile no - [[protected]]
I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is ponmani. [protected]@gmail. Con my original correct id is ponmani. [protected]@gmail.com kindly
I apologise for entering wrong email id and support me to change the correct id or change by yourself...
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A
akpandita
from Nellore, Andhra Pradesh
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non refund of tatkal waiting ticket of train no 12425 from new delhi to jmu

Address:New Delhi, Delhi

Idear sir
The details of booking are as under;-
Date of booking 25th of december 2018
Date of journey 26th dec. 2018
Bookig catogary tatkal
Transaction id [protected]
Pnr no [protected]
Train no 12425
Passenger name
Renu pandita f-45 a3-27

Suyesha f - 16 w-1

Aditya m-13 w-2
Ticket amount 6916.47
Mode of payment...
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