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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 168

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A
anandsingh1@
from Kolkata, West Bengal
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no one representative is accepting my complaint

Address:Kolkata, West Bengal, 700053
Website:uc

Sir i have booked tickets on december month in which few tickets where in waiting list bt on journey date it was comfermed.. Now i want that tickets to claim ltc on departmental basis... So i want the comfirmed ticket massege on my registered phone number... My transection id..[protected].. Pnr..[protected] and another transaction id..[protected]and pnr..[protected]... Plz accept my request...
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N
Nairpavi
from Ferokh, Kerala
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status shown on the booking site on reservation of tickets

I have been observing a vast difference on the status of reservation displayed and the status after booking the ticket.
Today i booked a ticket with pnr no. [protected] for journey from ern to ltt. At the time of booking at 7.30am, the position on screen was wl6 but the reserved ticket showed wl24/25.
After some time at 7.42am when i tried for another ticket in the same train and stations, the position displayed was wl9. br...
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T
teny@1985
from Mumbai, Maharashtra
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the payment made to zak pay an i have not received in my accounts

Address:Valsad, Gujarat, 396191
Website:irctc

I made attempt to book ticket on 05/02/2018 through irctc official website. Thrice it got failed (2 attempts from kotak and one from hdfc). The final attempt payment i got back in my kotak account the remaining two status is shown as refunded to zakpay (I dont understand what it is) when i paid from my kotak and hdfc.

Transaction id : [protected] and [protected]

Please close the issue.

Email...
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K
kashinath bhattacharjee
from Kolkata, West Bengal
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booked ticket through irctc suddenly cancel without reason

Address:Howrah, West Bengal, 711103

Respected sir,
Firstly, i pray to god for your long life and fitness. Your sweet behavior, high thinking, personality essential our nation.
Sir, i booked on 06.02.18 irctc e-ticket from my profile howrah to puri and puri to howrah pnr no is [protected] (Sri jagannath exp), [protected] (Duronto exp) journey date is 09/02/18 onwards and return 12/02/18. I always tri to position my ticket wl convert to rac but at present look the...
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N
Nag109
from Mandapeta, Andhra Pradesh
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transaction failed to pay irctc

I have paid to irctc through tez upi from razorpay gateway.in tez app it shows money had successfully transacted, but ticket was not booked. It shows bank payment not completed in irctc app. Transacted among is rs180.
My transaction details are
Date -08/02/2018. Time -10:15am
Google transaction i'd - cicagmdsh_xkhw
Upi transaction i'd[protected]....
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S
Srikant229
from Nagar Karnul, Telangana
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transaction id :100001145275136

Address:Kurnool, Andhra Pradesh

My account is debited with transaction id: [protected] on 4/2/2018 done through Patton wallet A/c but my booking is not done kindly refund the amount of transaction....
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S
Sudipt Sekhar
from Madhipura, Bihar
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refund has not been initiated for failure transaction

Address:Ranchi, Jharkhand, 840002

Dated 20 Jan 2018 I tried to book a ticket from RNC to JHD but unfortunately transaction failed... Transaction ID -[protected]...after that I called to IRCTC customer help line number and they assured me that the amount will be refunded back to my bank account, but till now no money has neither refunded nor initiated inspite of calling customer care...
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R
rajankumarsolanki
from Gurgaon, Haryana
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allotment of upper berth to senior citizen women- available berth 233

Address:Ghaziabad, Uttar Pradesh, 2010101

This is not the first time, but most of the time when i book ticked for my parents, we are unable to get lower berths, even after total available berths are 231 nos.
I booked a train ticket for my parents on 07.02.2018 in the train no. 12314 sealdah rajdhani, from new delhi to howrah, place choice lower for passenger 1 and middle for passenger 2. At the time of booking total seat available was 233. But i got middle and upper berth.br...
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S
S Booma
from Chennai, Tamil Nadu
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non receipt of refund money

Address:600001
Website:irctc

I cancelled my ticket pnr no [protected] on 15th jan 2018. But my refund, money of rs.1600 has not been credited to my bank account. Iorct claims that their receipt no. [protected] that they refunded the money but the same has not been credited in to my bank account. Daily i am calling irctc sutomer care no use and daily i am writing mail irctc service in the matter of refund is not at all satisfactory. Request speedy action...
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H
Hemanthji
from Dehra Dun, Uttarakhand
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tdr filed but payment not refund in a/c

Address:Haridwar, Uttarakhand, 247667

Due to train cancell i filled tdr but amount not return in my paytm wallet or pnb a/c
Pnr no [protected]
Date of journey: 02-jan-2018 date of boarding: 02-jan-2018 date of booking: 11-dec-2017
From: roorkee (Rk) to: kanpur central (Cnb) boarding: roorkee (Rk)
Resv upto: kanpur central (Cnb) quota: general (Gn) class: third ac (3a)
Ticket amount:3180.0 ticket type:e-ticket

Reason for tdr: train...
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Address:New Delhi, Delhi
Website:www.irctc.co.in

I tried calling above no 6 times, every time call ended by saying "all our customer care representative are busy assisting other customers, please call after some time". The call ending time were all exactly 3:20 minutes around each time.
Believe me it has been frustrating, i need assistance, but not getting. Last time i also had exact problem. I can clearly get it that there must be some serious cheating. I mean, you can't receive...
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S
Saroja Ranganathan
from Chennai, Tamil Nadu
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amount debited for failed transactions - refund request

I have given a complaint in [protected]@irctc.co.in on 01.02.2018. I have received an auto reply mail by allotting a ticket i'd. Furnishing here my ticket id for your reference. But till date, the matter is not solved & i have not received any refund from irctc. Kindly look into the matter immediately & try to solve the issue with immediate effect. Most urgent please.

Complaint reason :-

Amount debited for failed transactions...
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G
guptarishabh
from Gurgaon, Haryana
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tdr status cr registered from last 15 days amount not return till now

Address:New Delhi, Delhi, 110096

Dear sir,

Amount is not credited in my account. But my tdr status showing cr registered

Transaction id :[protected]
Pnr number : [protected]
Train number: 12225/kaifiyat exp
From station: lko
To station: dli
Date of journey: 03-jan-2018
Status: cr registered
Date of booking: 02-jan-2018

Give me response asap..

I have sent mail...
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L
looooooooose
from Cuddalore, Tamil Nadu
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email not verification. reset my account.

I have an account in irctc.co.in (User name is pintu222458). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to...
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G
greeshmasugathan
from Cherthala, Kerala
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ticket not booked for payment made

Address:Kollam, Kerala, 691011

I booked one jan shatabdi(12076) ticket through irctc online site with my federal bank debit card for Rs.105. The payment was deducted but no booking was made.
It shows server error after making payment of Rs 105. I contacted my bank but they are saying that payment was successful.
Transaction id: [protected]
Booking date: 05/02/2018

Plaese do needful...
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M
MD ISMAIL uddin
from Hyderabad, Telangana
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refund not credited

Address:Hyderabad, Andhra Pradesh, 500005
Website:irctc

Dear zkpy bakd i ve book a railway tkt thro ur platform from hyd-ndls, by sbi net banking. Later i cancelled d tkt & irctc refunded d amt to ur bank account so plz take necessary step and credit the amount to my account

Tran id[protected]
Tran date02-feb-2018
Canlatnid /refundid[protected]
Transaction typecancelled
Trans. Amt (2680.0) refund. Amt (2440.0) bank zkpyrefund statusrefunded refund...
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S
sreeharipotharaju
from Hyderabad, Telangana
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forgot user id and password of irctc login

Website:IRCTC

I have forgotten my userid and password for login to irctc. I am in urgent need of booking my tickets through irctc. My email address is ash. [protected]@gmail.com. I have posted my compliants on irctc helpline on 1-2-2018. Even though the compliant has been acknowledged (Ack. No [irctc #7991474]), i have not received any compliant redressal till date.
Regards
Sreehari....
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K
kislay1074
from Bengaluru, Karnataka
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tdr status: cr registered since the past month.

Website:www.irctc.co.in

Hi support team,
My name is kislay sinha.
I had booked a ticket from bksc
To hwh in 08628 ranchi howrah spl intercity express on 4th january,
2018 and date of journey was 8th january, 2018. The booking was done using the irctc app.
For some reason, the train was cancelled halfway, at adra jn.
All the passengers were left to make their own arrangements to reach howrah, so i filled tdr for the same...
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N
Nirajagarwal
from Patna, Bihar
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harassed and abused by the train ticket examiner

Website:www.irctc.com

I had a ticket in train rajdhani express, i boarded the train from guwahati station and after i took the train about 2 hrs after the tte alloted my sit to some other person while i was still there when i went to clear the confusion the tte misbehaved with me and gave absurd reasons he told that i was not present while he came for ticket examination...
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Address:Bangalore, Karnataka, 560102
Website:www.irctc.co.in

I am unable to book any tickets from irctc website as its saying "your profile is incomplete. Please complete your profile details in order to continue booking", where as i am fully updated my details, even my aadhar also linked.

While update profile also getting failed though gaving correct phone number and email.

Id: rajdhan85...
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