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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 92

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A
av kiddies pre school
from Mumbai, Maharashtra
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my bag stolen on mahakaushal train

Address:Jr hig 88 subhash nagar colony maharajpur, Jabalpur, Madhya Pradesh, 482001

Dear sir,
I was travelling on 30/04/2019 by mahakaushal train no 12189 in b2 coach seat no 8. When i reached agra railway station my bag was stolen by thief.. I dont know how but i was alone with my two kids. Really it was really unsafe for me and for my small kids. Two unknown lady entered and suddenly disappeared.. Service of train is very poor and unsafe. Please help us and take necessary a ction to thief and service provider.br...
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M
Muthuswamy Sreenivasan
from Mumbai, Maharashtra
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change in ticket booking status

Address:641046

Good day,

My pnr - [protected], when i booked my status was wl-39 & wl-40, have sms for the same

But in online my booking status shows as wl-59 & 60.

How there can be change in my booking status...

This affecting my ticket confirmation.

There is no reposne from irctc care.

Regards

M. Sreenivasan
[protected]...
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L
Lalit kumar Himanshu
from New Delhi, Delhi
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I'm complaining about refund

Address:Patel nagar railway station, Baljit nagar, New Delhi, Delhi, 110008

Dear sir
I'm booked a counter ticket pnr no [protected] on 26 march 2019 my balance debited on my dabit card. I'm already ticket are cancelled 12 april 2019 but my balance is not refunded in my bank account. I'm many time contact to irctc complaint and call but no response from irctc. I was ticket booked on old delhi railway station counter. Plz solve this problem. Your thankful
Email - [protected]@gmail.com
Mobile...
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I tried to booked tickets for four people on 28th april for 29th April. Unfortunately my amount is deducted from irctc app but my ticket were not booked dye to some server error.. As i tried to contact irctc customer care people but there us no any response from them.. Amount is still not reflected in same account.. Nobody is giving me a proper response. Its a request to do please something on behalf of my payment Rs 646
What should...
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P
Pramod Sr. Eng. Survey
from Mumbai, Maharashtra
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tdr not refund

Address:deoretha no 1 shahganj agra, 282010

Hi support team,
I have booked a ticket from LAR
To AGC for JBP ATARI SPL (01707) express on 17th APR,
2019 and date of journey was 20th APRIL, 2019.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure...
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E
earnaashish
from Mumbai, Maharashtra
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irctc didn't refund my money in my bank account

Address:A-1 someshwara-II, Jodhpur tekra satellite, Ahmedabad, Gujarat, 380015

I booked a train ticket on 22 january 2019 from gwalior to ahmedabad through irctc site but ticket was not booked and money was deducted from my bank account. I registered so many complaint in irctc customer care centre through email but they didn't response yet.
My transaction i'd is : [protected]
They said mailed at [protected]@irctc.co.in with transaction i'd and bank statement from date of booking to present date. I mailed...
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V
viji_dvs
from Mumbai, Maharashtra
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refund of amount

I have booked ticket in the pallavan express on 3rd april 2019 for the journey date[protected] from chennai to thiruchirappalli. But the ticket was not confirmed and the amount paid was not refunded.

Train no : 12635/pallavan express
Pnr no: [protected]
Txn id : [protected]

Cancllation id:[protected]
Amount to be refunded: rs 525.00
Refund history inthe irctc webpage:na...
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B
Bhagyesh Dedhia
from Mumbai, Maharashtra
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luggage torn by rats in ac compartment of kutch express

Address:Mumbai City, Maharashtra

Luggage torn by rats in the ac compartment of kutch express train and this has happened again and again. Unnecessarily the luggage is damaged due to the lack of hygiene and cleanliness by the indian railway. Proper cleaning of the coaches and other items like blankets and pillow covers need to be taken care of. But first more importantly the damage done by rats needs to be addressed....
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S
Sarkale Sandesh
from Mumbai, Maharashtra
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twice amount deducted but ticket not booked

Address:Thane, Maharashtra, 421201

On 28th april i was trying to book tatkal ticket from mumbai to vadodara by vadodara express (12927)
Don't know why while booking ticket price of ticket deduced fro
My bank account but it was started showing some error. Again i tried then again similar thing happend.
So total 370.49 + 370.49=741.00 rupees deducted from my bank.
I m demanding to irtc to plz refund my amount as early as possible...
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S
Suman Reddy Guvvala
from Rajahmundry, Andhra Pradesh
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no refund

FILE TDR: Booking Confirmation on IRCTC, Train: 08301, 25-Apr-2019, 3A, BZA - RU, website/server failure

Dear sir,
This is suman reddy booked below ticket from irctc.but unable to travel on scheduled date.i was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
but i could not process my tdr
pls consider this...
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S
Sasidhar Srikanth
from Hyderabad, Telangana
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bedrolls are not provided

Address:East Godavari, Andhra Pradesh, 533005

Pnr no [protected]
We are travelling from samalkot to berhampur. You are charging 400/- more for the special train. But the thing is that you should provide the basic facilities to the passengers. The concerned coach boy is not providing bedrolls to the customers. Then how the passengers will travel??? His version is he was provided with 150 bedrolls but the passengers are more than 500. Then how can he adjust the same? This is ridiculous....
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K
kaushal1583
from Delhi, Delhi
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got side upper seat for almost handicapped senior citizen

Address:110092

Hi, i've booked 3 tickets for me, my wife having small kids & 70 years old my mother in law who is almost handicap & has acute knee problem and in medical surveillance as well from anvt till siwan. I'm very surprised to see, irctc allotted "side upper births" for all o[censored]s. Three side upper berths as you can guess we can't sit together; we have to be in different sections with our small kids. And how my 70 years old mother in law having acute...
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Address:352/12, Rose Avenue , gali no -01, block no 1 kapurthala. Pb ., Kapurthala, Punjab, 144601

Sir, i had booked 01 room for couple on line at chennai retiring room at (Chennai) chennai central railway station for dt. 14/04/19.& 15/04/2019, for irctc ltd had charged rs. 1812/- on dt 12/03/2019. Vide ref no. Of on line payment. Rs. 1812/- thru : inb/[protected]/paytm mob. Solution ltd. From my saving a/c no [protected],
It was booked for a/c 01 room, double bed for two day when i reached on date[protected], (My pnr no[protected]....
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R
romita jaiswal
from Vadodara, Gujarat
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amount deducted but transaction failed

Address:19 SHYAMAL 3A ROW HOUSE SHYAMAL, CROSS ROAD, SATELLITE, Ahmedabad, Gujarat, 380015

Yesterday i was going to book tickets and made payment through razorpay. Amount has been deducted but transaction failed. Please do the needful for refund. The transaction i'd is as below
[protected]

Payment made through hdfc bank
Amount is rs. 1595.

The screen shot of transaction is enclosed for your ready reference. Thank you
Mob [protected]...
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A
aduady
from Vadodara, Gujarat
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non responsive staff on phone

Address:903 B, Solitude 1, Atladra, Vadodara, Gujarat, 390012

Dear sir
I have been ringing 139 - no one picks up phone. Made to hold for 3 minutes with incessant ringing - no response. Tried this three times today 26 april at 1414 hr.

I have linked my adhaar with ir ctc site - yet, i am not being allowed to book ticket on line - getting the message 'exceeded quota of 6 tickets'.

My id is : [protected]@gmail.com
Mob is [protected].

This is very...
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Dear sir,
This is suman reddy booked below ticket from irctc. But unable to travel on scheduled date. I was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
But i could not process my tdr
Pls consider this request and process my tdr for refund

Regards
Suman reddy
[protected]

On...
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E
Er Deepak Shrivastava
from Mumbai, Maharashtra
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tdr money not refunded

I have booked a ticket and the train was 18 hours delayed. Is it a kind of joke? Who is going to travel when the train is 18 hours delayed.?
I have filed tdr from my irctc app but i just got a msg written tdr filed cancelled with no reasons.
I want full refund please go through the below details.-

Name - deepak shrivastava
Train no. - 02010
Pnr no. - [protected]
Date of journey[protected]br...
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G
Geetesh Mittal
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money deducted but ticket not booked

Address:61, Shambu Mal ki Bagichi, Chick Santar Morar, Gwalior, Madhya Pradesh, 474006

On 8th april, i was trying to book a train ticket and i paid using phonepe app bank of baroda upi. The transaction was failed 3 times but money got deducted every time. For 2 of the transaction, i have got the refund, but for one of the transaction, i haven't got the refund yet.

I have contacted phonepe and they are saying that they have successfully credited the amount to irctc. But irctc is saying they have got money for...
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H
Hemanth Palaka
from Delhi, Delhi
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pending from bank end

Address:Chittoor, Andhra Pradesh, 517124

The money was deducted but the status is showing that 'pending from bank end'.
My question is whether the ticket will confirmed or not?
Here is my details..
Booking transaction idtransaction status
[protected]pending from bank end
Friday26apr 2019pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 22708 / vskp double deckticket type: e-ticket
From:...
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M
Mritun joy Dutta
from Delhi, Delhi
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irctc refund of 820

Address:Shillong umpling district east khasi hill near mizo church pin 793006, umpling house no 76-A umpling near mizo church, East Khasi Hills, Meghalaya, 793006
Website:www.irctc.co.in

Hello sir actually i had cancelled my e ticket on 9th april 2019 from my personal user id email - [protected]@gmail.com pnr no - [protected] cancellation id - [protected] booking amount of 1060. On irctc website it shows tht it has been refunded to zackpay pg ref no - zp58612c87e3e32 (Block letter).. An amount of 820. But i havent got any amount in my bank. Itz already been 15day and still i havent got my money plz refund my money...
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