Kent RO Complaints & Reviews

I do not know if this mail reach the right person but hope is what makes the world go round!
I had purchased the KENT Mineral RO purifier in mid march 2007. Excellent machine....no doubt.
Took an AMC(#11031) from 'Good Mineral RO' on 23rd Jan 2008 and paid Rs.3400/- for it with the assurances of Free service and spare parts replacement.
When the machine system stopped working around July called on their customer...

Dear sir
We inform you very sadly that We bought a KENT WATER PURIFIER RO system in ludhiana april 2009 but on installations. we lost its Invoice.Now our water purifier is out of order.Please help us and inform us Now which dealer we contact ?Bcoz we bought it at our destination mr. NOIDA MANAGER with them that time.We feel very strange that Nobody contact us after received the complete payment.I inform you our system...

dear sir,
we got a kent water purifier installed in the month of november 2009 and after the installation we paid the required amount by cheque to the person concerned . Thereafter we got the water sample from the filter tested by the Uttar Pradesh jal nigam which in its report it showed the presence of the nitrate in the filter water sample which was absent in the water from the source and it is because of this reason that...

Dear Sir,
We purchased Kent R O water purifier 3 years back in Mumbai and it was working fine in Mumbai however now we have shifted to Jaipur and people from R O department came and said that the R O will not work in Jaipur. Then we called up the local technitican and he fixed some wires here and there and connected it. But we are not satisified with that.

We need someone from Kent R. O to come and check it for us.br...

i puchased kent water purifier on behalf that it is a high brand product & it will work trouble free with peace of mind. but i'm sorry to say that in my view co has only aim to sale product by advertising on media and making them fool as co has no proper after sale service channel . Before making sale co should arrange product's after sale service but kent has no such pannel I am sufferiung very much & facing much much...

I have purchased Kent RO in the month of October 2009. Right on the day of installation it stated beeping, but the person came for installation said it will be rectified.
Right from that day I made complaint at 5 times out of which 3 was attended. I requested to repalce the unit or refund my money, but there was no response.
The person contacted for complaint is Mr. SHUKLA from Bhopal (M.P.) mobile no [protected].
I once...

on 21 july, 2009 i purched kent water purifier from kent's distributer in patna. i contact noida office and kent send mr.Sarfarj([protected]) from Rajabajar,patna. on that day i found that they are installing damage tank. i told them to replace it.they told me i ll replace at very next day. from that day i m calling them so many times but no body came to my house. than i call noida office they told me to contact Mr. Krishnandan([protected])....

I had purchased a Kent RO (Pride)29.06.2009. The model had Sr. No. KRO90252448 and the waranty card had mentioned the name of service provider as Mr. D. K. Sahu of Bhilai (Chhattisgarh) - Mobile [protected].

Since last 20 days; the said RO is not working and the complaint was lodged with Mr. D. K. Sahu over mobile and to the Kent's office at Nehru Nagar; Bhilai.

But till date complaint is unattended. The...

I purchaged this KENT water RO purifier 4 months back at Bhopal ( Dealer name:Mangal Solutions), ..recently i got transfered to Chennai ..found RO filter Choked ..i contacted local dealers and KENT support people..nobody responded..insted i have to purchage a new RO filter now...even though it was taken just before 4 months.,,new RO filter is costing around 2300/-

some one help me out...

regards..ramesh naidu,...

4th Reminder
Respected,

I am very annoyed from the way as this big company of yours giving service to your customers. Firstly two reminders no one has made even feedback against my mail’s after making many call’s & giving 3rd reminder one of your company executive(Mr.Mumtaaz) come to meet me At the sight but with no satisfactory answer. Can u please tell me is this way u treat your customers firstly make them...

Dear Sir/Madam,

I puchased Kent RO grand + system from Sun Shine Solar sytems at MS Ramaiah Enclve Bangalore-73 on 17/7/2009. A person named Rajshekar installed it at my place and took extra amount saying he will install aditional filer, till today he didnt install that filter. The Kent RO system stopped functioning on 7/11/2009 i called Rajshekar and told about it. after calling somany time he came and saw the system and...

I bought Kent RO purifier for 13500/- one and half year back. At the time of selling they followed up with us very nicely and nice demo was given, We really impressed and bought the product. Initially it was nice, But After one year we had some problem like leaking, machine was working etc. When we contacted the service centre, there is no proper response from any of the service centres. They are telling that they would come tomorro and that...

I HAVE PURCHASED THE KENTO RO CUM WATER PURIFIER WITH TDS CONTROL WITH ALARM SYSTEM LATEST MODEL ON 3.10.2009 FROM AMBALA CANTT SHOW ROOM/DEALER BARTRA GAS AGENCY (PADMINI SHOW ROOM), OPPOSITE SADAR POST OFFICE AMBALA CANTT. THEY THAVE TAKEN OUT ONE PART AS IT WAS NOT WORKING WITH THE VIEW THAT IT WILL BE REPLACED TOMORROW OR IF IT WILL NOT WORK ENTIRE PIECE WILL BE CHANGED. BUT NEITHER THE DEALER NOR THE CUSTOMER CARE SERVICE HAS RESPONDED...

Dear Sir,

We have been using Kent purifiers in our campus for more than a year but the test of water we got on the day one which attracted us most for buying kent purifier, disappeared in a few months and never resumed. We got no satisfactory answer from the service person. Secondly, it involves maximum maintenace cost. Please look into that so that maintenance cost can be made reasonable keeping the quality and test of water...

the kent water purifier automatically starts overflowing and frequently gives an alaram sound.when we call u there is only 1 technician who comes and pretends to fix the product by charging us which is of no use cause it gives the same problem once he goes off...
i suggest a severe action must be taken on this company for cheating on customers....

The machine after the water is taken out when is refilling has started making excessive noise and need to be attended on priority.

I feel if you have given the help line numbers that someone must attend to the same. My address is
Air Commodore SK Midha, Deputy Commissioner MCD, 33A/3 Sham Nath Marg, Near IP College, Civil Lines, Delhi-54. Contact No is 23818131 or Mobile [protected]...

i have taken AMC for my kent ro machine which is valid till next year. within a period of 20 days, i have contacted twice to the customer care regarding malfunctioning of my machine. same has been attended within a stipulated time. but problem still continues as the machine never stops resulting the loss of stored water from our roof top tank (in B-10/110, air india colony, vasant vihar, new delhi). today, i.e. on 19th october 09, monday,...

With reference to my unit serial no KR[protected], I would like to highlight the bad behaviour
and arrongance of your technician during the service that has been provided to me. As per the
extended service contract, today on 10th October 2009 new service technician came, post his service i requested him to show me the TDS of water, for which i was told that he is not having the same and he is a trainee who has been sent to...

Sir,
I had purchase a Kent water purifier from Kayee dealer Add: 302, Rasta Peth, nr.Datta Club, Pune, Maharashtra. Ph No.[protected]. In the month of August 2009, had requested the said dealer to change the candles of my purifier and their engineer had visited my house to replace the same and I have done the entire payment for the same. While replacing the same and servicing the water purifier the engineer from Kaypee enterpreises...

Dear,

I have purchased Kent RO on 11th August and have called up technician 2 times. My complaint ids are 220246, 222427 and again I m having the same sound problem and the machine stops working. every time a new technician comes and assures me that from now onward it will not give any problem. Also on Saturday the Customer Service number always is bussy, and for the whole day no one seem to work in the service centre. They...