Kent RO Complaints & Reviews

Mr.Mahesh Gupta is Proprietor of Kent RO System Ltd located at Noida.Though it had brought Hema Malini to show that it is a World Class Company ,it is actually not.It treats its employees pathetically.It does not provide any Appointment letter,no PF no medical benefits etc.

Even the product that it sells,is not manufactured in house.Al the Cheapest Spare parts available in the market are assembled together to make the machine.No...

I have purchased a Kent RO from M/s. Shri Balaji Distributors, Varanasi vide Sale Invoice no. 172 dated 30.07.2009, Authorised dealer of KENT RO. Now when i have asked them about AMC the are demanding full money as per company rule and extra charge of Rs. 100.00 per visit....

Dear Sir,
I have purchased Kent RO on dated 24.02.09 against invoice no. - 8881 from Rameshwar Electronics Services Palace (H-3/233, Sector-16 Rohini). I have taken ANC also from kent service centre but 4 months before their service engineer came for service and said that our RO is not working properly and its one part got damaged named Memran and it will be replaced and he has demand the Rs. 2500/- for replacing this part. I am not...

Respectable Forum Members,

I purchased a "Kent W - Purifier Grand RO +"machine for water purification from Croma at Juhu, Mumbai on the 12th of June 2010. The said machine was installed on the 16th of June 2010. The machine stopped working on the 24th of June 2010. I logged a complaint imeediately. On the 30th of June 2010 a technician visite dmy home after much follow up. He inspected the machine and informed me...

kent ro after sales serviceis very poor. even after giving them the amc contract they are not coming for servicing the water purifier. my complain no with them is[protected]. even after repeated calls to their customer service for last 15 days but with no response from them.

jayant roy...

I purchase Kent RO on 9.7.10. The engineer has fixed the RO and fixed TDS as 10 and broken the knob of the RO and told my wife the TDS is fixed as 50. After 4 days, I called the enigneer and check the TDS, he has told that your TDS is 10 and the water is not usable. The water is use for injection only. I am using the water for the last 4 days. I am surpirised how Kent Co. recruited the unqualified engineer. Pl. advise what can I do?...

Dear Sirs,
I had purchased the latest model of KENT RO System on 16tyh Jume 2009. The appliance stopped working on 9th July 2010 and I lodged a compaint with their customer care on[protected] which was accessed with great difficulty at 9.15 A M on 10th July 2010. The complaint No given was 445857. When I again tried to enquire on the visit of their technician I was informed that I should be prepared to pay Rs 300 for visiting chargs...

Hello

People be aware and better to avoid purchase of any product from Kent.

I tried to request for the Kent water Purifier to be serviced (post warranty) - called up various numbers each giving another number for service. Sent Emails, Submitted request on their website.

For two months there has been no response. I called up their number (printed on equipment)
After waiting for 30 minutes...

We have purchased one Kent Water Purifier Model Elite I from M/s Navin Contractors, 11-A Kannika Complex, Dindugal Road, Karumandapam, Trichy 620 001 during December 2009 for our company namely M/s Southern Energy Development Corporation Limited. It was promised at the time of purchase that it carries one year warranty alongwith three free after sale service.
After the installation and getting the payment from us no service has...

The Kent RO authorised service provider Axis Exim Pvt. Ltd. service person do not turn up for timely service & the servicing provided by him is also not satisfactory.
Moreover,he does not adhere to the prescribed service guidelines,rules & regulations as per the service contract.He does not address customer queries,feedback & suggestions.
Service person name: Mr.Goutam Ghosh (service person of Axis Exim Pvt. Ltd)br...

Not providing after sale servces(Even my machine is not on)

Dear Sir,

I have bought a new KENT RO(Grand +) computer controlled water purifier system. At the time of purchasing the product I was informed by their executive (mr anil & atul shrivastav) about the after sale services provided by the company and krish enterprises(dealer of kent ro system)

As per the terms and condition I should have...

1. I BOUGHT A KENT GRAND PLUS RO PLANT WORTH 13990/- AND WITHIN 15 DAYS THE ITEM GOT DEFECTIVE . THERE IS NO RESPONSE FROM THE HOME SOLUTIONS RETAIL MANGALORE BRANCH INSPITE OF REPEATED REMINDERS.

2. VERY BAD EXPERIENCE WILL NEVER BUY ANY ITEM FROM COMPANY......

3. IF FEASIBLE, KINDLY INSTRUCT BRANCH TO DO NEED FULL ....MY TAX INVOICE NO IS[protected] DATED 14.06.2010

REGARDS
PRAMOD POKHRIYALbr...

kent water purifer out put water testing report is saying that this purified water is not suitable drinking.
previous dealer who left the company, he cannot do any service or clarification in this regard.
company should provide proper service and consultation centre in this regard....

I purchased kent RO water purifier unit sl no. 90453186 on 12.7.09 from one o[censored]r CSS Mrinal Varman at Salt lake, Kolkata. On 8.6.10 it gave filter change alarm. The matter was reported to the local office. Since then my system is working off and on. They refused to change the filter though in warranty period. They demand money for changin the same. For last one month we are in agony and forced to drink semi-filtered water. Pl. help. If this...

I have carried out the annual maintenance with the Akash enterprises Alwar by paying them Rs. 3500/-against AMC No.1460 dated 19/04/10.
neary 15 days ago some faults developed in the RO system, so that I have intimated the same to Akash Enterprises Alwar for rectification of the same but the have not attended the complaint till now.
Now they are not interested in attending my phone....

Dear sir,

I purchased a KENT mineral RO on 10 Aug 2009 invoice No 5SM 90001411 Book No 5SM-0029 modle Kent guard plus mineral RO KR[protected]. After installation, machine frequently giving problems such as UV lamp burn out, RO starts without water, Ro working after RO tank full, Ro not filtering the water and so many problems?. What is the quality of international level of standards or patent?

RO...

Dear Sir,

1. The undersigned had approached Kent RO System manufacturer to register a complaint against the non functioning of Kent RO Water System. The letter ref written to them is 1908/Sigs/Accts dated 27 May '10 by 19 Wireless Experimental Unit, PIN-904819, C/O 99 Army Post Office. Further, the undersigned also approached the company on phone and spoke to Mr.Sirish, Executive incharge of North Eastern Zone.br...

Purchased Kent Grand+ ( Serial no. KR[protected] water purifier vide Invoice - Cum - Bill KENT / 209 dt. 8-5-2010 from M/s Unique Water Purifier Pvt. Ltd., 19, South Purbachal Road, Kolkata - 700078. It's Phone no. is[protected] O ). On the same day the purifier was installed & was working nicely. Paid half of the agreed price by a cheque favouring the supplier but not the Kent. I have insisted on the suppliers to show whether...

Sir,

I had purchased KENT RO water purifeir since last 1 year. I had many problems in it time to time. I had complained to the dealer,he came for servicing three time & now the purifiear is not at all working properly again.I think i had done a big mistake that i had purchased that product.

Pls do the needful.

Hasan Vishnanibr...

We purchased Kent Ro plant in last year. After some time with is also provided an external filter as an extra precaution.

We have changed the external filter 3-4 times and internal filter it also 3-4 times. Every 15 days back water flow was very slow. So we can always complaint in your mumbai office for checking purpose.

He always sent Mr. Pradip (Who's not known abt the real technical problem) after 3-4...