Renault Complaints & Reviews

The worst in customer service... I had booked Renault Kwid RXT (O) which is the top model with air bag on the 27th of Sep, 2015. at Anna Nagar, Chennai showroom. And i have still not got my vehicle delivered... I initially booked for Silver which by the sales executive was confirmed that the delivery of the same will be given to me during the festive season as the launch date is not yet confirmed. November 2015. After all my follow ups to...

Hi Sir/Madam, I am sriram resident of Hyderabad, I recently purchased a Car from Renault Brand (Model: Kwid RXT), it's been just 1.5 Months so far. I have a problem with respect to the “Side View Mirror” of this car. The “Side View Mirror” which company has provided with this Vehicle is totally different. It is not the same one which they have shown in the brochures / advertisement of this vehicle and in company's official...

Dear Renault team, Greetings for the new year! This mail has been written to you to escalate the delay issue of Renault Kwid's delivery which was booked on[protected]with a booking amount of Rs. 25, 000) from Renault Fatima Nagar, Pune and requested to be delivered on[protected]. The delivery date was requested by me to be delivered in the month of January 2016, right form the day of booking realizing the heavy bookings. I need...

I have book Renault kwid RXE O on 30.9.2015 booking Id KAAP 121609. Three months complete for booking many mail send to you about delivery confirmation date but no response a mail received from nagpur crm on 18.11.2015 says Tentative delivery time will be December 2st week. from that no update what is the problem please say otherwise think about cancellation the booking. Your Alhaj Javed Ali Farooqui [protected]...

Hi Team, Trident renault showroom bangalore whitefiled giving false commitment on Kwid car delivery. I booked a kwid Bronze colour car on Oct name of Asim kumar patel (Mob- [protected]) as they promised me to deliver the car on dec last week. i asked them clearly 3 times that will you deliver the car on dec last week ??? and they said YES. now they are telling that they will deliver the car on February :O and they are not...

Already we people in chennai are struggling to come out of the flood trauma. Over and above the way car service engineers response is pathetic. After towing the vehicle (which was done after so many follow ups) nothing was processed. After 4 days when I called to check the statu the service engineer from khivraj asked me to come with copies of rc insurance to sign the claim form. Next day I had to there fill in details and call the insurance...

Very worst services in madurai center I attach my vehicles photos after they have finished services and handover to me My registration number TN 58 AP 9999...

I am shalet .i booked kwid on30/9/16 .in kottayam.i give ten thousand rupees for advance.they said to me arrange vechile before december ten.before delivery you shuld give balance amount. Now they are saing you will get vechile on january last.i have to pay all the money Before december14, i am not interested to pay the money before delivery.i will pay before delivery in a week.they are not interested.so i am not interested to take this vechile.so...

Hi, I am Mathi, a frustrated customer of renault due to its pathetic service. I have requested for roadside assistance last week on Friday for my renault scala vehicle affected by flood. I was promised a pickup on monday but no one from renault called me on that day. I called their toll free number again and spoke to senior executive rubana and she promised a pickup by thursday(today) for sure. Even today I called the customer care and...

I have booked KWID though Renault Application but in that Application there is not any option to cancel the booking, and when I called to customer care of Renault they said that only dealer would help me in this, but I don't want to visit the showroom, so if you could help me to cancel the booking and refund my Rs, 5000 that would help. Thanks, Puneet Jain, [protected]...

With lots of hope n pride, I booked a renault kwid irrespective of all other options like i10, figo and celerieo.. Though its 800cc only, I set my mind to buy a kwid and was waiting from the day it was announced and booked even without a test drive on oct 12th . But the sad part is, renault is not even able to deliver vehicle or even to predict an exact timing regarding the DELIVERY. It's like malasian flight, , none of the executives,...

Dear sir/ madam, Despite poor booking delivery your sale department behave to me like I am servant to them today your sale employee directly told me shut up on phone despite she making false remarks. When I show true mirror to her she talk to Mr like this kindly look Thai matter seriously. Thanking you Nitin chawla Yr customer...

I have purchase renault pulse for nashik dealer (Unnati vehicles). My experience is very bad with them, they don't pick up the phone after sales and don't have a sense of how to talk with the customer eg- the manager, the behaviour of the sales head was the worst that i heard in my hole life, We fill before purchasing the car that the people in the showroom are educated & diciest, But after sales they are the worst & horrible...! Its...

ANY ONE IS THERE IN RENAULT TO HELP CUSTOMER.

called many times to dealer and Renault but no one respond properly no one yet provide me any solution.

Only one option left to me to knock the door of Consumer Court and take help of Social media to show the reality of Renault India.

How the making customer fool.


Sending mail to Renault India CEO with all attachment what i face...

Myself Abdul shukoor, I have booked kwid RXt ( o ) at kannur Renault on 28 / 9 / 15 where while booking they promised me the delivery within 1 month and now it is almost 2 months but stil the vehicle has not deliverd. So I requested them to deliver me the model of 2016 in the month of January and no response from their side, worst part! !!...

I had noticed just in 6 months after buying the car, issue is of just one rubber component used for fitment of radiator body, Service station people from Roharsh Motors Baner were suggesting replacement of whole component, that is unimaginable & that to without giving warranty replacement, very bad service after sell, Sells executives at service station insist for giving good feedback forcibly. No Respect towards customer. & Not at all trusted...

Just check how Renault earning Market Value with Customer Satisfaction. Dear Mr.Sandeep Jain, This is in reference to your concern no.[protected] regarding car delivery. The issue has been discussed with the concerned team members and we would like to assure you that such a case will not be repeated in future. We will deliver to you car on dated 17-nov-2015(tuesday) as per telecon. Now you are satisfied from our dealership. ...

Today dealer staff called me & saying we will deliver you vehicle in 1st week of Dec'15 but we can't help you regarding your loss of 17000/-.
This response is not acceptable & now i am thinking to cancel the booking & renault has to refund me all my full payment including cancellation charges, loan processing fees.
The renault customer relation team is also not responding properly & always their answer...

HI i have booked a KWID on 1st OCT-2015. At the time of booking they told me that they will deliver my car upto mid of nov. I asked them again to confirm this. I told him that i need a car after October so plzz do not make any promise if you can not deliver upto than. In that case at least i can buy a different car. But now they are not making proper replies and its been harassing behaviour by their side.
I want a car now. Because...

No transparency maintained by Company or Dealers. I booked KWID on 24th Sep, 2015 Booking Reference ID - KAPP109169. Initially it was assured for delivery in Navratras, but now no confirmations on delivery dates and I had discussion lot of times with local dealer and Company call center, and every time they say will deliver very soon. The Dealer not even reply in proper way they take advance payment amounted 200000 on 26 October with the...