24x7Fresh.in Complaints & Reviews

I paid for the order on 8th march (Order id is[protected].. But got no confirmation message, so i contacted them regarding this and they said the order will start from 24th march. I requested them to cancel the order and refund my money. They said the money is refunded. But on 16th march, i get a mail saying my order is confirmed. So contact them and they said my order is not cancelled and the delivery will start from 30th march. It's april 4th and still no sign of any delivery.. They even stopped responding to mail now. Please resolve this

I had booked amul toned milk for 30 days in Jan'16 but milk was delivered only for 4 days and i requested to refund the amount but so far no refund was made. Order No. 10004649. I had booked amul toned milk for 30 days in Jan'16 but milk was delivered only for 4 days and i requested to refund the amount but so far no refund was made. Order No. 10004649. I had booked amul toned milk for 30 days in Jan'16 but milk was delivered only for 4 days and i requested to refund the amount but so far no refund was made. Order No. 10004649.I had booked amul toned milk for 30 days in Jan'16 but milk was delivered only for 4 days and i requested to refund the amount but so far no refund was made. Order No. 10004649.

I had booked an Order No.[protected] for supply of double toned milk on 22.02.2016 thru online facility by paying Rs.918/- by credit card. The delivery was to commence w.e.f 01.03.2016.

When the delivery did not start as scheduled, I contacted them on phone[protected] and was told that since their web site had crashed, they had lost all the details and that the delivery would start by 08.03.2016.

When the delivery did bot star even on 08.03.2016, I once again contacted them on the same number and was told that the delivery would take another week or so.
On 17.03.2016, I received an e-mail from them saying " Due to our server your data we got 2 days ago, Pl send your product list so that we can start your Delivery." I replied to them giving details of my order. However, the delivery has not yet been commenced and they have stopped attending phone calls for last 10 days. They donot respond to emails either. Kindly help.
Regards

I have placed an ordered vide no.[protected] on 22.02.2016 of amul tonned 500 ml milk x 30 days and paid an amount of ₹1, 539.00. Delivery of the product has not started yet. I have also made a request for cancel the product and for refund the amount. I have not get any response through email or through mobile. This seems fraud site and make a fool to common public.

I am residing in pune. I received a email about this. So I ordered for Chitale full cream milk (1 litre/day) for 30 days. I also made payment for Rs. 1350/- using card. The transcation no is POS[protected] on 29th March 2016. After cutting money from my bank account I didn't get any message or phone from this company. So I send emails as we well as make phones calls on customer care no. and email address given by the company. But there is no response about it as well as the phone is also getting cut after giving message 'please wait'. I want refund of my money. I think if we all together jointly do something, surely something will happen.

Tried to place an order on 28th March 3 times. According to 24X7 website all the orders failed but the third time my money was deducted from PAYTM. I tried calling you, but in vain. Finally when someone picked up the call, he said that the PAYTM transaction was successful and the order number is[protected]. The subscription was supposed to start from[protected], but didn't start. I sent you an email yesterday night as well but as usual no response. I tried calling again today morning but again no one picks the call. The company website says they are open Mon-Sun 9.00 AM - 6.30 PM, so why aren't you picking the call or responding to the email. My contact number : +[protected]

My order Order #[protected]. I did payment of rs 1539 to get 1.5 ltr Amul milk delivery for 30 days on 21st Feb. First they sent an email multiple times saging due to Hariyana Jaat outrage there is delay. Then mentioned they have technical difficulties, then further said they are revamping the process to make it smoother and they will provide 6 pieces of alfanso mango as a token of thank you when product delievery will start and they will resume their services.
Around mid of March I got an email that company resumed delievery services in NCR. Howver when I have not received milk delievery I did follow up. They keep saying it will start in couple of days. Then said in 24 to 72 hours. Further they stopped responding on emails. When I call customer care 50 times 2-3 times they are picking up call and not providing any resolution.

Pathetic service. Now I just want my rs. 1539 refund. I already had lot of mental stress and trouble because of the behaviour of this company. Please help me in getting refund and I can not bear more mental trauma.

http://24x7fresh.In/


I have ordered products on 12th feb 2016 and was supposed to be delivered the next day but i have neither received the products and nor my payment is refunded. After following up with them on fb chat they propose a new date and no refund or delivery done yet. More than 2 months have passed.
Merchant order id:[protected]
Payment id: 92849958
Merchant name: www.24x7fresh.in

Hi,

22/03/2016 purchase at 24x7fresh_paytm 21:09:50/13874 inr 1, 701.00

I have done the above payment on mar22nd, but till now i have not received any confirmation of order as well as deliverty details.

Called up several times[protected], but always number is busy and some times post 15 seconds, it will automatically disconnect.

Can you please look in to it quickly.

Thanks
Kalyan
[protected]

My order id is[protected] on 16/1/16. Multiple calls made no satisfactory answer.told me they will refund my money but no refund. No milk supply also. Now they are not responding to email also. I attaching there email replies. And also planning to take them to consumer form

Dear Customer

Thank you for shopping with 24x7fresh.in


As informed earlier the services is going to discontinue for next 5 to 7 days due to system up-gradation. the services will be regular from 15th Feb 2016 depending on the system
feasibility.


We assure you that once our services begins it will continue uninterrupted.

FYI - Before starting our services, your local area supervisor will connect with you for confirmation of delivery start date.

Thanks
24x7fresh.in


Thank you for shopping with 24x7fresh.in
Unfortunately, we are unable to provide the service to you in your area
so, we have cancelled your order and refund your money. So, it will
take 7-9 working days.
Please allow some more time.
--

I had placed an order with advance payment of rs 1, 118/- on february 21, 2016, with 24x7fresh for delivering 1 liter of milk everyday morning for 1 month and some fruits and vegetables.

Order number : #[protected], placed on february 21, 2016 at 11:59:28 pm ist

Even after several followups they have not delivered any of the ordered items neither have they started to deliver milk. I have also asked for the refund of money but there is no response.

24x7fresh appears to be a fraud organization who are simply cheating people.

Hi,

I had subscribed for 1 litre of milk for 30 days on 28th Nov 2015.

The subscription was supposed to be started from 7th Dec 2015. But it actually started from 9th Dec 2015 and provided till 20th Dec 2015 without any issue.

It was delivered on 29th Dec 2015 for one day and there after there was no delivery of milk.

After this I received an email from Radhika Priya on 8th Jan that service will be restored from January 18th without any issues and it was also mentioned that if I was not satisfied with the service I can send a mail to at [protected]@24x7fresh.in to discontinue the service.

Since milk is one of the daily essential, I did not want to continue and sent a mail to [protected]@24x7fresh.in for discontinuation on 9th Jan and asked for refund of my amount.

There was replied from Radhika Priya asking for order id and number of days milk was delivered and not delivered. I had provided all the information via email serveral times but there has been no response since 1st February 2016.

I have called the customer care number[protected] several times but nobody picks the call and the call gets disconnected.

Waiting for my amount to be refunded for the days, when the milk was not delivered.

I am Krishan I paid 24x7fresh.com on 2nd Feb 16 from my payumoney account for 1 ltr of Amul Milk daily for 30 days. They started the service on 10th Feb 16. Starting from 10th Feb 16 the service was 3 days regular 4 days no show 2 days regular 1 day no show 3 days regular and untill now no show at all. I received email from them that they would continue the service from 1st March, but they didn't. I received another email that the service will continue from 17th March but nothing at all. I called them on their customer service no twice but no response the IVRS system said that a call back will be arranged. No call back at all. Initially, I thought they are working to make the service streamline but I am now totally disappointed and do not have any faith in this online company. So, I would want the honourable consumer Court & forum to help me on this issue.

My details are:-
24x7Fresh: New Order #[protected]

Your order #[protected]

Placed on February 2, 2016 12:59:52 AM IST

ItemSkuQtySubtotalAmul Full Cream 500 Ml Milk x 30 Days2018012₹1, 324.80Subtotal₹1, 324.80Shipping & Handling₹20.00Grand Total₹1, 344.80

BILL TO:

Krishan S
WZ-460, Madipur Village, Near Pakki Chaupal
New Delhi, Delhi, 110063
India
T: [protected]

SHIP TO:

Krishan S
WZ-460, Madipur Village, Near Pakki Chaupal
New Delhi, Delhi, 110063
India
T: [protected]

I had ordered milk for 30 days on jan 26th and delivered milk only for 1 day on feb 3rd, later they sent mail saying they don't have infrastructure ready. Requested refund, but so far no response. Mails are not responded nor response to phone calls

Order number:[protected]
Number of days received milk : 1 day(One day)
Quantity : 2 litres

Name : rekha
Ph no : [protected]

Order No[protected] dated 27th Jan 2016 for Milk delivery in Mumbai.

I have registered for milk delivery on 24x7 website. Delivery was supposed to commence from 1st Feb but it could not started. Since then I am writing emails and calling on their customer care.
Getting just one response every time ... There are some operational issues and we will commence the milk delivery soon, if you want a refund we will refund in 7-9 working days.

After following up for more than a month, i have not received my money i.e. Rs. 1350/-. Pls help.

Regards,
Nitin Mttal

This is a grocery site.I ordered 1L Milk from the same and it asked payment in advance so i paid the same.
But it failed to deliver and now has deleted my account and also not responding to mails.
also its customer care no. is not working.
my order no. is[protected]

Taken payment on 21st feb 2016 but never ever delivered. They had deactivated my account also and not responding on call or email. I need refund but unable to even speak something as they had blocked each and every medium of contact of customer.
My mobile no is [protected]

On 30/1/2016, I paid for 1.5 liters 30 days vide Order #[protected]. Milk delivered fro 3 days Feb2-4, 2016 and later stopped. Initially mails sent to wait patiently. Now no response to emails & not able to contact customer support customer support. Seems to be a fraud company. Their operations should be stopped immediately before they cheat many more people.

I had made two Orders on 24x7fresh.in for supply for milk. the Orders were confirmed and delivery was to commence from 01 March 2016. Neither has delivery commenced nor have they responded to my complaint. Details

1. #[protected] Placed on February 20, 2016 8:20:10 PM IST for Rs 1159.20
2. #[protected]Placed on February 20, 2016 7:44:23 PM IST for Rs 1539.00

They are not responding on call and email for Milk subscription. Neither got milk nor my money back into my A/C even in 1 month

Order #[protected]

Can we go for any legal proceeding in cyber cell or any police station for fraud.

Himanshu Shastri
[protected]