24x7Fresh.in Complaints & Reviews

Why no one is responding to my query?
Why Such fraud company like 24x7 Fresh is still existing and government is not taking action against such company.

24x7 is a CHOR company

24x7 is the fraud company. They took my 1080/- money and did not started the delivery.

Don't put in your personal contact information.

Dear Sir/Madam,
My complaint is regarding a milk order I had made on 24x7fresh.in. The details are as follows:
1. I ordered Amul full cream milk order number[protected] on 24th January 2016. The order value was Rs. 1944 which was paid using payu vide transaction id:[protected]. It was assumed that the milk (1.5 lt) will be delivered from 1st February 2016 at our door step.
2. However, we received no milk on given date i.e. 1st February 2016. Also there was no information from company that when the milk will be delivered. I received a mail from the company on 5th Feb that the milk delivery will start on 5th Feb for next 30 days. The mail also stated that the area supervisor will contact before starting the delivery. However, no-one contacted us in this regard.
3. Meanwhile, I received a sms from 24x7fresh.in to make payment for the order for which the payment had already been made via payu as per above. I wrote an email to the website ([protected]@24x7fresh.in) on 1st feb 2016 about the same indicating that the payment had already been made to them. I also wrote in the mail that the milk may be delivered as per the order. I also mentioned that their customer care number[protected] is always busy and I am not able to contact them. Even their given number is always disconnected after IVR saying that they will contact me bot no replying back from them ever.
4. I never received the reply of my mail from them.
5. Meanwhile, I kept on following them on their customer care number and sometimes, when I was lucky and I got through their number, the customer care executive said that they are going to start the delivery soon. Somehow I got their local delivery boy number (Sudhir [protected]) and he promised that he will deliver the milk soon. I got first installment of my order on 13th Feb. Three more deliveries on 14, 17 and 18th Feb afterwards it stopped without notice.
6. I followed up with the delivery boy. He told me that there was some disruption in supply and it will start soon but all in vain.
7. I got a information mail from [protected]@24x7fresh.in on 29th Feb that they have improved their service model and will restart the supply soon without any complaint from 6th March 2016. However, no supervisor/delivery boy information was given in mail.
8. The service was not started on 6th March 2016 as promised in the mail. However, the company also did not inform anything about the delivery of service/its likely timing.
9. I received a mail from [protected]@24x7fresh.in on 9th March indicating that they are trying to recovered their data and they are facing some challenges in delivery of the order. They also wrote that they will start the delivery on or before 19th March. They asked help and support at a crucial juncture and being a new start-up I thought to give them one more chance. They also promised that whosoever extends the delivery time will get six pieces of Devgad/Ratnagiri Alphonso mangoes. They also said that helpers will also get 10% discount in next order.
10. On 18th March, we received a mail indicating that nobody should abuse the delivery boys as they have no fault in the supply system. They again asked for all the cooperation from customers. However, neither we received milk supply on 19th March nor any mangoes. We also did not receive any update from them regarding failure of their delivery of our order.
11. I followed with customer care executive on given number in May regarding the issue but they plainly told that they do not know anything about the company starting the delivery. They can not give any complaint number and they will put my request of refund to the company but can not assure anything.
12. Somehow, the local delivery boy picked his mobile number and assure me to deliver the milk next day onwards. When I raised my doubts on his assurance, he made me talk to his senior who also assured about the delivery of milk.
13. I got milk on 4th May till 16th May with one break. That's how the milk was delivered for total 15 days whereas, as per order it was to be delivered for 30 consecutive days.
14. The company has cheated not only us but our neighbors also. God only knows that how many like us have been cheated by the company. It seems to be an online fraud and scam. Neither any proper physical address is mentioned on their website to cntact them properly.
15. We sincerely request you to please take up our case with the company and help us to get our money back. Your help will be invaluable to us.
Regards

Alok Mittal
Sector 29, Faridabad – 121008
Mobile: [protected]

20 days back they replied finally saying they will deliver but still not done. It is simple a mismanaged fraud company. See below

[protected] Forwarded message[protected]
From: Radhika Priya
Date: Thu, Mar 10, 2016 at 12:31 PM
Subject: Re: 24x7Fresh: New Order #[protected]
Cc: 24x7Fresh

Hi

Sorry for Inconvenience, We will deliver your item after Monday for sure.

On Wed, Mar 9, 2016 at 3:53 PM,

earlier they said they will deliver on 10 march and now they are saying they cannot. not ready to even share dates..how is there system surviving?

[protected] Forwarded message[protected]
From: Customer Support 24x7fresh
Date: Thu, Mar 31, 2016 at 9:23 PM
Subject: Re: 24x7Fresh: New Order #[protected]

Hi

We do not want to give you fake dates, we want to arrange well before giving you fake dates, right now we are not in good positions in Gurgaon and Dwarka Zone and your area coming in the same zone. We will deliver for sure

Amul milk/ Not providing ordered Item

Dear, Sir I made a payment of Rs1944/- on Name of Rudraksha E commerce on 10 May 16 for Amul milk for one month to 24x7 Fresh.in till date i have not recived my order. And while contacting Custmor care they are not listening pl help me out Thank You.

It's more than 4 months and still I have received no response on my complaint. May I know the reason behind?

Received the following emails from 24x7fresh.in in last few days:-

From: 24x7fresh Information
To: Radhika Priya
Sent: Thursday, 17 March 2016 10:48 AM
Subject: 24x7fresh - Updates

Dear Patrons

Hi

Sorry for Inconvenience, Due to our server your data we got 2 days ago, Pl send your product list so that we can start your Delivery.

[protected][protected][protected][protected][protected][protected]-----

From: Customer Support 24x7fresh
To: Kamaal Hasan
Sent: Monday, 14 March 2016 10:06 PM
Subject: Re: Fw: 24x7Fresh: New Order #[protected]

Hello

We understand your situation and we take full responsibility for this situation. please be assured that this type of situation will never happen again. we have put a new procedure.

Please allow some more time we will clear all the situation our team is trying to improve all the situation.
we want only cooperate with you and your cooperation is very appreciable for us.

Thanks
24x7fresh Team

Kindly have a look at my conversation with 24x7fresh.In customer care people. No idea how indian consumer complaints forum will help me in getting my money refunded from this fraud company:- — forwarded message — from: kamaal hasan
To: 24x7fresh information
Sent: thursday, 31 march 2016 8:26 pm
Subject: re: urgent:- re: 24x7fresh - updates

Hey you jurk,

You just tell me when will i get my money back... Don't even like to communicate with you guys..!!

Thinking of lodging a police complaint against you guys.

Oh god, where the hell i have stuck...


From: 24x7fresh information
To: kamaal hasan
Sent: wednesday, 30 march 2016 9:59 pm
Subject: re: urgent:- re: 24x7fresh - updates

Hi

Then what you are

On wed, mar 30, 2016 at 4:54 pm, kamaal hasan wrote:
As per your last email, delivery of my order should have started from today morning. However, as expected, it did not happen.

Now, what's next???

Need my refund asap!!

From: 24x7fresh information
To: kamaal hasan
Sent: friday, 25 march 2016 8:18 pm
Subject: re: 24x7fresh - updates

Hi

All order of 22nd and 23rd feb 2016 will start delivering from 30th march onwards

On thu, mar 24, 2016 at 10:26 pm, kamaal hasan wrote:
It's getting on my nerves now...

What the crap is this???

I want my full refund immediately...

I ordered Double Tonned Milk 1 liter daily and paid for the subscription via order no.[protected], but i have no confirmation regarding the supply date or time... Consumer Care number is not working... No other number is working... I am feeling cheated... Please help

I have ordered milk and paid INR 3483 on 28 march 2016 . Initially they told that delviery will start by 2nd april, then they told that it will start by 3/4/5th April. Now they are saying 7/8/9 april. They dont even respond on phone. I am feeling cheated . Please help

Transaction ID:[protected]
Merchant Website: www.24x7fresh.in
Amount Paid: 3483.00
Order Date:[protected]:48:48

Same is the case here ..I took a subscription for milk which was suppose to start at 2nd April which they
mail and stated would start by 3/4/5 of April.But till date it hasn't and there is no update. Feeling frustrated...

I will file police complaint, if there is no update from them today. Trying to get in touch on number[protected] but after IVr nobody pickup phone since yesterday..If interested please contact me, lets file complaint together..

Manish Saini
[protected]

Even i ordered for milk and paid 1080 online. However there is no update and status is showing as Processing.

Even i ordered for milk and paid 1080 online. However there is no update and status is showing as Processing.

Even i ordered for milk and paid 1080 online. However there is no update and status is showing as Processing.

Transaction ID : [protected]
Mode :Paytm
Amount :Rs 1026

Still no Response From theteam...and over more they are not picking up the calls

me adv sunil n shah mumbai had paid rs 1350 two time for two seperate delivery not responding to query i am filling case against them

if any one interested can join adv sunil n shah [protected]/mumbai

Guys, please post on facebook page about all these issues. Lets circulate this as much as possible so that other people does not get trapped into this scam.

https://www.facebook.com/24x7fresh/?fref=ts

I have been trying to get refund from last 5 month but there is no point. But, I am making sure that at-least others does not have to loose. Also, file charge-back through the credit card issuing bank.

Post on their facebook page. Lets circulate this as much as possible. This is to make sure that at-least other people does not place the order.
https://www.facebook.com/24x7fresh/?fref=ts

Order number "[protected]". Can you Update me on the same

I also ordered milk, but no delivery order #[protected], no one lift the phone, i sent so many mails no reply

Nigam

any update my milk dilivery, i have mail started from 1 may but not respond still
my mail id prasad.[protected]@gmail.com

I have deposited around Rs 4000 for 2 liter of tonned milk and 2 liter of full cream milk on 4th Feb'16 vide order number[protected],[protected] &[protected].

they promised to delivery milk regularly but only after supplying the milk for 2 days they stopped delivering milk.
I have written to them a lot but all in vain. I even asked for refund of my money to which they turn a deaf ear initially but when I insist they said that they will deposit the money in my bank account but they didn't refund my money.
It is so much harassment to call them again and again and no one picks the phone and they don't even respond properly.
Even till date the delivery is not fulfilled.
Pls put these cheaters behind bars for cheating and fraud case.

Hi,

I subscribed milk for a month but got it only for 2 days. Please initiate the refund:

Order id: Order #[protected]

Thanks,
Lohit

Hello sir, I ordered last two weeks 3 liter milk. But now not delivered at home. I call few times but not connect. I paid 3895 rs. Plz do fast.

My contact number is [protected]

Vikas sharma

My order number is[protected]
Order date 28april
I dont know how many times i have called the customer care
Everytime they assure that by tommorow they will start the service but their tomorrow never came
Also dropped a mail to the company
Nobody replied
They are not even cancelling the order
They took my money
I will file a conplaint against this company

My order number is[protected]
Order date 9 may - many times i have called the customer care
Everytime they assure that by tommorow they will start the service but their tomorrow never came
Also dropped a mail to the company
Nobody replied
They are not even cancelling the order
They took my money
I will file a conplaint against this company

These people are cheating. I have ordered for Milk one month back. They have not yet started the delivery. Every time they are giving new date for delivery. I am going to file a complaint against them.

Guys - please someone tell the solution.

Order #[protected]

I subscribed for 1.5 litre dairy toned milk for 30 days. Paid subscription in advance on 21 April.

Delivery not started yet...however I get mail with a new date two or three times to start delivery.
I tried to contact customer care...they never pick.

Nothing done..I am still waiting for refund. Neither they picking phone nor replying to mails.

Its been close to 1.5 months since I paid for milk subscription... I am not getting any reply to my mails.

My order details as below-

Order #[protected]
Amount paid- 1539
Order Date: April 21, 2016


Shipping Address:-
Sumit Kumar
House no-14
2nd Cross, Santhosh Nagar, Near Royal Concord School,
Attur Layout
Bangalore, Karnataka, 560064
India
T: [protected]

I am leaving Bangalore and want my refund soon.Till date whenever someone picked my phone only did fake commitment.I will file a case in consumer forum if my money not refunded soon.

Sumit Kumar
Mob-[protected]

order #[protected]
Placed on January 26, 2016 5:19:05 PM IS

Nandini Cow 500 Ml Milk (Green Pack) x 30 Days 201994 2 ₹1, 026.00
Vegetables Subscription On Demand - Weekly 200107 1 ₹450.00
Subtotal ₹1, 476.00
Shipping & Handling ₹0.00
Grand Total ₹1, 476.00

above order placed on 26th Jan-16, so far no action has been taken .
My sincere request is to refund my money.
Chandrashekar

Order not fulfilled for milk

Order I'd:[protected]
Dt 15/04/16

I had placed an order for supply of milk packets at Nerul, Navi Mumbai on 15th April 2016. They are not picking the calls nor replying to emails.

The call centre gives excuses only

Regards

Atul Purbey

Hello sir,
1. I ordered 0.5 liter milk. But now not delivered at home. I paid 1539 rs. Plz do fast. order ID is[protected]
before this ID[protected] not supply the milk up to date ending .
2. I ordered fresh vegitable . I paid 359 rs. Plz do fast. order ID is[protected].

My contact number is [protected]

Radhe Shyam Gupta

Order not fullfilled order dated 05-04-2016

I have paid rs. 1026.00 for supply of chitale tonned milk one litre for 30 days, and was given with order no.[protected] and was assured for the supply of milk each day before 7.30 am, sorry to inform you, inspite of waiting for months, nothing has been done, i have not supplied the milk, nor i have been assured for the convenient day,