AbhiBus Services India Complaints & Reviews

I booked a bus ticket on 15th Aug for Bangalore to Pune trip dated 28th Aug via Seabird tourist sleeper. My money got deducted from my account but I did not receive any ticket conformation / failure report. No ticket also provided. Tried reaching out to customer care through mail and telephone but no response from them. No support and very bad service. Request for complete refund of deducted amount. Regards, Deb Jyoti deb.[protected]@gmail.com

i booked 3 ticket in srs travels through abhibus.com from nagercoil to chennai on 30th of this month. the amount will be transfered but the ticket is not recerved .i gave complain regarding this to abhibus customer care there is no responce from there side. i gave my mobile no as [protected] and my mail id is [protected]@gmail.com

Dear Sir,

I have booked the ticket in abhibus.com to travel from Hyderabad to Visakhapatnam, journey date 08-Aug-14.
Picket up point is Lakadikapool, after get into the pick bus the bus people said that your ticket got cancelled due to bus got it self got canceled.

I was not informed in any mode, immediately i have called abhibus.com on following #[protected], They said they drop a mail regarding the same, actually i didn't receive any mail/message/call from they them.

They complete dominate the call and claiming that its my fault. Immediately I check the mails again but i didn't receive any mail.

Kindly help me in this regard how to sue them for such services and it entirely wasting my time and plans.

Details as follows.
=============
TID TS-ABB9712111PNH
PNR 307482
Departure Date: 08-Aug-14
Seat#19
Boarding: Lakadikapool.


Regards,
Shamsheer
91-[protected]

Hi, The PNR no. and date referred in the subject line where I traveled in A1 travels from Coimbatore to Bangalore. The reporting time given in the ticket was 11:15 pm and I reported the same time. But to my surprise I was made boarded into a different bus which goes to Kerala via Walayar. I was told that the bus will drop me in Madhukarai and the bus to Bangalore will arrive and I will be boarded into it. Also the bus will not enter the Coimbatore city, but will touch the Bypass road and will go on As I was in a hurry to reach Bangalore the next morning, I didn't argue. But the bus went till walayar and I boarded the bus which goes to bangalore at 12:45 in walayar. This is not the right way to treat the passenger. Along with me two other passengers were there. Also I found that my seat was given to some one else which bursted out into an argument with driver. They have to check their trip sheet and have to allot seats for the passengers who have not booked their seats. When asked with driver, he told that he was not informed about the seats. Customers book their bus through online for their comfort and convenient. But is this the way the customers will be treated. It was assumed that I will be boarding in bus at 11:30 pm from Coimbatore. But it did not happened and all the way I traveled 28 kms to get the right bus. I think this is happening every day, but never complaint was raised I believe. This is not all fair, not accepted. I need a proper explanation for this. Expecting your reply soon. Thanks, Manikandan A

I have booked a ticket but I didn't receive the confirmation of the ticket but they took money from my account.
I have called a number,[protected].Some one picked the call. I explained the situation and they said that their booking department will call you with in 40 minutes, i didn't get any call from them, once again i have called them they told me the same as they said before.atleast 10 times i called them but they were telling the same, FINALLY YOU CAN'T GET YOUR MONEY BACK, Another interesting thing they are charging for their USELESS CUSTOMER SERVICE 1 rupee 20 paise per minute, you have to wait 3 minutes or more to wait in queue before they pick the call

Hi,

Thanks for your replay, As I told, I have contacted @ [protected] at 7:30 PM as it contained in SMS of ticket details. He told that bus has been cancelled and they doesn't informed me about the service cancellation. And I got call @9:10 PM asked to catch the bus and left that place. I again called them, they said that bus has already left you can ask for money refund. I didn't get any prior infomation at least before 30 mins.
I have all the call history data in my mobile for proof of communication and time of communication. So I want money to be refunded...

Thanks,
Sidda

On Tue, Aug 5, 2014 at 11:33 AM, <[protected]@abhibus.com> wrote:
Dear Sir
Greetings from ABHIBUS!!!
In response to the below mail, for the ticket ABRS3014717 we have checked with the operator VRCR Travels and got information that they have not provided any details about service cancellation to the customers, more over they have called the passenger from boarding point and waited for him for 30mins hence refund cannot be processed for the same.
For further details please cntact on [protected]
Should you require further assistance please contact us.
NOTE : DO NOT EDIT THE SUBJECT FOR TRACKING PURPOSE.
Thanks and Regards
ABHIBUS
Customer Support team
[protected]


>From: Sidda Reddy <[protected]@abhibus.com>
>Subject: Complaints[protected]:23:32
>To: [protected]@abhibus.com
>Date: 8/2/2014 10:45:58 PM
>
>Subject : Complaints[protected]:23:32Name : Sidda ReddyEmail : [protected]@gmail.comMobile No : 9908****97Comment : This is regarding complaint against VRCR bus service, I called to [protected] no regarding bus status and they told me that, bus has been cancelled today. But at the time of departure time 9.10 PM, I got a call from [protected] and asked us to catch the bus. They did not informed about the bus status until departure time . We need that money to be refunded. I already logged the complaint.
>
>

Abhibus has charged Rs24.75 extra on my ticket which is irrelevant. Actual Ticket Fare: Rs500 Amount Paid by me: Rs524.75 - Rs100(Abhibus Couponcode) = Rs424.75/- They said they charged this for Service Tax. Bus when i booked another seat in the same bus for the same date of journey they showed no service tax charges. Also in the printed ticket they have not showed this Service Tax details which is very unfair from a big online booking service provider. I have a transaction proof which is debited from my card. I will upload that too shortly. When i called to customer care they said this irrelevant service charges are not reversible. My Abhibus TicketID: TS-ABB9462315MQG

I have booked my ticket through Abhibus.com, R K travels from Ankleshwer to PUNE. As per ticket bus will be in ankleshwer by 11:00 PM, But it did not arrived till 12:30 Am. After waiting for more then one and half hour when we ask ABHIBUS to provide us contact details, They simply provide Toll free number of Travelyaari.com After calling them for more then 30 minuts I ask him to refund the ticket amount, They simply refuse to take our request.Y

I raised complaint with Abhibus 186726. Worst customer support by Abhibus ever seen any organization like this. I booked sleeper coach from Abhibus (Sai Krishana Travels) hyd to eluru for couple along with my infant baby for 1700INR. During midnight bus stopped near Hyderabad ORR and saying bus caught trouble.(Most of the travellers arguing with conductor as bus occupency is only 50% they playing this game) After sometime conductor came to me and asking to go and sit in semisleeper bus 1 seat ahead and one last cornor sear otherwise you wont get any bus. i said i cant travel with baby, they halted one sleeper bus kesineni and accomidated for one berth for 800Rs( i have seen giving the money) All the night i travel in single berth aling with my wife and baby and came to know that bus will go only till vijayawada. from there i again caugt one apsrtc bus and finally reached eluru. With lot of angry frustration i raised complaint with Abhibus and followup number times. But i didnt get single response from them... Worst support by Abhibus. Thanks. Srinivasa Rao

Hi, I tried booking a ticker on 28 April 2014, the payment is successful but I have not received the ticket by sms or Mail. I called the customer care and they denied the transaction in mail. I have written to HDFC for the statement of transactions and they confirmed the payment has happened on that day with Abhibus services. I have forwarded the proof of payment to Abhibus customer care but has not received a single reply even after multiple follow ups. Even the customer care puts the call on hold as soon as I tell them the reference number of the issue I raised. The issue number is 183023. I need the status of the issue at the earliest. Please respond.

Hi Abhibus CC, I booked my ticket from hyd- bangalore to travel on 31st march 2014 with "Pavit Tours & Travels", but my ticket was cancelled by service provider as he was not running that particular bus on that day. So i spoke to customer care person, he informed me that my amount will be returned back but still now i had not got my amount back. I made many calls got frustrated, their had given me some reference number to check with bank. I even checked with bank about the transaction and at last I got information that no such transaction has been done. So me came back to abhibus customer care, now there asked me for my bank statement & i had provided my bank statement also, Now funny, foolish & frustration part is still now (25th April) i had not yet received my amount. So do u think customer are fool, 's and don't have any other work to keep on following you . Kindly remove the caption "Customer is King" from your office it's doesn't suite. Regards, Sai

i reserved a ticket from hyderabad to vijayawada in greenlines travels on 5/04/2014 at 10.15 pm at kukatpally.my PNR is ABRS2841898.Its the worst service of abhi bus & as well as greenline travels..i was called to travels at 10.00pm and they are not responding.. and after that at 10.40pm they simply said the service was cancelled and we are not providing any alternatives.i was waited upto 11 pm for response from abhibus.com and greenline travels.. i am very suffered with your service and forward to my friends in facebook and twitter dont prefer abhibus.com and greenline travels.. i m not satisfying with that one also i dont know procedure to file a complaint in police station or consumer court..

Hi All,

I have booked a ticket from Abhibus.com on 17th March 2014 from Delhi To Chandigarh.

I called the customer care service repeaedly to get the info of bus but the person sitting on the other side put my call on hold and didn't gave authenticate information.

After waiting for 3 hours on bus stand I got to know that the bus got cancelled. I called Abhibus again to apprise them the situation, instead of helping me in getting the ticket for the other bus they said they can't do anything and noted down my complaint. I've to stand in a queue for another 1 hour(due to heavy rush of Holi) to get my tickets done.

Now start the torture of Abhibus, I called them repeatedly to get my refund processed and every time they said it'll be done in 24 hours. Their 24 hours haven't finished yet. I have spent almost 100rs in calling them, I have a call bill with me.

So it's my humble request to all of you to avoid ABHIBUS.COM as they are fraud and they are not competent enough to provide a resolution.

DON"T book ticket with them. You'll repent.

Thanks,
Amal Goswami

Abhibus booking id :[protected]
complaint id ; 176554

Hi, Planning to book bus tickets through online? don't choose Abhibus.com. You will not get your money back whenever your planned journey is missed due to the Bus operators mischievous tactics. you have to pay the price even though you were not at fault. They simply sell tickets. rest of the things god knows. No response afterwards. your valuable time and money will be lost. kvsr subrahmanyam

My Ticket Booking with Abhibus for the operator Sachin Travels from Bangalore to Chennai on 21st August 2013 was confirmed and issued a ticket. but Just 90 mins before the journey the service was cancelled by the operator without giving any valid reason. As if the Ahbibus were the booking agent, when I enquired them, they neither arranged for alternative or nor refunded the Cash. Yet from that Day whenever I call the Customer Care, repeatedly they were telling they would call me regarding the process of refund. But till today Abhibus has not given me any explanation or refund. Please don't try to book any tickets through this Portal as they hardly care their customers and pay no attention for their grievances.

Hello sir,

On Saturday 13th july 2013 I booked ticket for Nagpur-Hyderabad from abhibus.com for 14 July 2013.
I called travel agent to confirm, he said departure time is 11.15pm. On 14th july 10.30 pm I went to pickup point royal travels, chatrapati square, nagpur. At 11 pm I called on number [protected]. That guy started shouting at me he said " kya number hai, kaha se ticket kiya" I said I booked from abhibus and seat number is lb13. Then he said "ek seat pe 2 log hai 10 min bad call karo. After 10 min I called him but his phone was switched off. At 11.30 that bus came to chatrapati square very speedily and ran away. It was huge raining at that time and 4 more people was there along with me who also suffered.

I want consumer court to take strict action against kanker travela and abhibus.com.
For more info please reach me.

Thanks,
Badal

Hi,
This is chandra sekhar from hyderabad. On 5th Apr, 2013, I booked a bus ticket from hyderabad to eluru on the website: http://abhibus.com/.

AbhiBus Booking ID ABRS2212838
Operator PNR # ABRS2212838

Bus reporting time is at 9:05PM, When I was trying to cancel the ticket at 5:20, It did not allow me to cancel. Immediately, I called abhibus customer care, they are claiming that ticket can be cancelled only 3 hours before to bus starting time which is 8:15PM.

This is cheating the passengers. What passengers usually think when you say 3 hours before cancellation allowed? I thought it is departure time. Im unnecessarily loosing 750 Rs. When I tried to lodge complaint on http://abhibus.com/contact, 'Send' button was not working. If it not working, how people can send their complaints to abhibus?

Bus Operator is : Sai Anjana Travels
While all other bus operators allows passengers to cancel tickets before one hour of journey, Sai Anjana Travels allowing passengers to cancel tickets only before 3 hours. Since 5th April was friday, there was lot of rush for the bus tickets. Im sure they sold that ticket to others.

Abhi Bus Head Office

AbhiBus Services India Pvt. Ltd.
Floor 1, Lakshmi Towers,
Punjagutta, Nagarjuna Hills,
Hyderabad, India - 500082
Ph: +[protected]
Fax: +[protected]

Sai Anjana Travels : Hyderabad(Head Office):
Padmaja Complex,
Shop No.2,Opp, MIG Bus Stop, JNTU Road, KPHB Colony,

Could you please help to save common people from this kind of cheating?

Thanks & Regards,
Chandra Sekhar | [protected] | [protected]@gmail.com

i had booked tickets from hyderabad to vishakapatnam for [protected] and booked in online(abhi bus.com) while booking the rules and regulations are only for special buses there is no cancelation for all others canclation is there now i want to cancel tickets as i preponed my journey but they were not allowing cancelllation saying that cancelation is not allowed online agent is asking to contact operator and operator is asking to contact online agent please ensure to take necessary action on them

I booked ticket through abhibus.com and got sms from abhibus with the ticket details. But when I boarded the bus they said the ticket was not issued on my name. I contacted Abhibus customer care on Dec 10 2012 but didn't get any response till now. Please guide me how to take this issue forward.
Regards
Deepthy

Refund of cancelled ticket PNR No SBRS965371 (Ticket ID :11001) - Kind Attn : Mr N. Murali Krishna G.M Marketing .

A online ticket was booked from Hyderabad to mumbai through the web site of sahara bus and ticket was sent online by mail from abibus their ticketing agents. /abhibus.Travel was scheduled by subject ticket from hyderabad to Mumbai on 15.8.2011 and the ticket was cancelled on 12.8.2011 due to personal exigencies. 8.2011 . But till date I have not received the refund. Despite repeated calls to abibus supoort team ( Mr Shrikant , Vijaya , waheda , Srazana etc who have acknowledge the complaint number Ticket ID :11001 . These are the people who answered calls every time , there been no response. Lot of mails have been sent and received mentioninfg they are processing the payment. sahara travels are asking me to ocntact Abhi bus and abhi bus is asking me to there has not been much change in the status. Request your intervention into the matter and do the needful. Would appreciate if you can acknowledge the mail and do the needful to resolve the issue.

Rgds.

L. Ravi