Acer India Complaints & Reviews

Acer laptop
Model V3-571G
Serial Number - NXRZLSI[protected]C13400
Incident:1665488 (this is used in mail communication)

this laptop has been damaged by acer service center and not giving resolution after filing 3 complaint so far and each complaint ticket is closed without solving problem
TIcket id are - 1990368i, 1820412i (in second service request, laptop's new body damaged by service center which is replaced by them in first ticket raised), then onward 2011349I, 2032900I, 2053397I
after this laptop has been submitted for three times and also two times home visited by service engineer but none of the time problem is resolved by service center.and ticket is also closed by service center without solving problem and not replying on mail too. For replacing laptop body i have paid 2500 toward acer india.

Also in first complaint 1990368i observed that dolphin service center did not replaced laptop body properly. As cd drive on right side was not fitted correctly and keyboard mouse was not working when i received laptop.
Then i refiled complaint to acer. and also had talk to service center employee who have rude behaviour and not ready to listen to problem at all.

then onward i had started mail communication with customer support team and more than 11 times i had followed up by mail by 17 October but this all in vain so far.

and while mail communication 3 tickets created and 2 times service engineer home visited for laptop repair. and each time ticket is closed by service center also person who visited did not do anything other than inspection. Service engineer who home visited shown me that laptops new body is damaged internally which was replaced by service center in first complaint. photo taken are attached along with complaint

as laptop is damaged by service center then why not they are solving ticket. and it seems amount of 2500 hundred which is paid for laptop body replacement is not done correctly and problem is not solved.

Please look into this matter and also find attached photos.
As limited file sharing on this page please find mail trail and photos uploaded at - https://drive.google.com/file/d/0BwANcfnICubdOFhXVmNfVjF6RDg/view?usp=sharing

https://drive.google.com/file/d/0BwANcfnICubdRkJlaXplcnB5SFU/view?usp=sharing

Sir,
I have purchased a acer laptop from the company on 8 april 2013 with extended warranty but company not supporting under warranty product my complaint open from 8 october 2016 to till date but no working action taken by the company. Laptop body broken by acer engineer team during assemble & dismantle
Complaint no -2039703i

Pls support me for justice
Now problem in laptop persisit
1-wi-fi not working
2-body broken by acer engineers
3-speaker not working

I have purchased new laptop on 29th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later. plz contact me for more detail on my email [protected]@gmail.com

I have purchased new laptop on 27th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later..
This is simple pathetic

I have purchased new laptop on 12th Oct'16 from Vijay sales(Ahmedabad) and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later or our concern person will call but i hvn't got call till now.

When playing mini militia game phone is hanging my friends are always playing mini militia game their phone is not hanging.I am using acer T02 mobile I had 1GB ran left free. My friends mobiles are hanging up.only this mobile has this problem.when we touch many time one time it will click and pass to next. Pls fix this bugs as soon as you possible.

We purchased acer one 10 atom - (2 gb/32 gb emmc storage/windows 10 home) nt. g86si.002 s1001-19p0 2 in 1 laptop on 7th october 2016 from flipkart. its only been 4 days and it is not working. the problem being after its battery drained out and thereafter plugged it in to charge ; it has not started or switched on since then and there is no indication of it being charged while being plugged in.

I have purchased an acer computer in the year 2014 with 3 years replacement warranty. From last week computer is not working as there is no power supply. I have checked with authorized acer service center and they offered mother board replacement (3 years warranty covered). After detailed check up, they could find a burning issue inside the mother board. Burning might be the result of over power supply which again comes under warranty condition. On this ground, they are rejecting the replacement of the mother board. They are of the opinion that burning and broken are two conditions that nullify the warranty. Since the burning is the result of over power supply, it must be covered as i'm using ups against power fluctuations. Below given are the contact details of service center i contacted.

Acer service center
37/597b, ml-8 cross road, muttathil lane,
Kadavanthara, cochin, kerala-682020
Ph: [protected]

Sir, i have deposited my acer laptop bearing serial no. Nxg2jsioo25380a9983400 with aforeserve.com. Ltd (35, chittaranjan avenue 1st fl, r. No. 13, kolkata-700012), on 29 aug 2016 for repairing. My call id is 1933522i.

It has been more than 39 days since i deposited my acer laptop with the service center but no repairing has been carried out.

Hence you are requested to take necessary action for early repairing and delivery.

With regards.

Ananda chandra rout

My keyboard was faulty and i was offered free replacement as the product was in warranty.it was submitted on 10th september but today its 3rd october still waiting for the product.neha who is from chembur service centre is ridiculous.pathetic customer service.also it takes me 75 mins each time i call at your service desk to speak to a supervisor. Complaint id is:19553155.

I purchased acer's laptop in January this year and it's still under warranty. i started facing an issue where i could see a bright white pixel at the center of my screen. it's 3rd time now that my screen is replaced and still the same issue keep occurring again and again. i even asked acer care to give me a replacement of product as its speakers also give me problems but i got no proper response from their team. i tried contacting them over facebook page but only the global acer gave me replies but acer india didn't even bother to read my messages. i have made a very bad decision of buying acer and all i demand is a product replacement.

i am attaching some pictures where it can be seen that there is a cut in the foil whoch is placed behind the screen . i took this picture when engineer came to replace the screen and when i asked him about this he said that this is common.

I have purchase a mobile, from Chandigarh. I have ask for 4G mobile for my Jio sim.the sim was not working at the time of purchase i told the shopkeeper but he said that your sim is not activated yet it will work in two to three days. After two days i again visited your dealer, he told me to visit to DO.I explain my problem but no person have solution of my prob.He told me to buy new one.Sir i have already spend 7000/- sim should work in this set.But the same is not working till date.Sir please guide me how to solve the prob

My name -Rajnish Chauhan
Contact no [protected]

Hi,

I had purchased Acer 2 in 1 Laptop (Model- S1001) from your Authorised Dealer located in Mumbai on 29th Feb 2016 vide Invoice No.RC/16-16/014317A. Within few days, the laptop's keyboard started malfunctioning. It was given to your service center with whom i am following up regularly. Its been more than a month now but i have not received any positive response from them. They keep saying that the required components are not available with them and are waiting for arrival of the same from Bangalore.

I had opted for Acer with the confidence that it is a reputed brand. But i am extremely sorry to say that I am highly disappointed by your service.

I request you to kindly look into the matter urgently and solve the problem by either repairing it or replacing the same with a new one.

Awaiting a favourable response from you.

Regards,
Shruti Nair

My wife purchased a honda city vx (o) mt (ivetec) engine nol15z13300181 chassis nomakgm85dag4200175 from ms ace honda ltd on 27th may 2016. we were completely satisfied with the car hence i decided to purchase an another honda city car for me also. accordingly i purchased an another honda city vx (o) mt (ivetec) car from ace motors, noida, engine no. l15z13300174, chassis no. makgm65dag4200166, reg. no. up 14 cx8049 dated 22.6.2016. it was since late evening i was reluctant to take the delivery and asked ace motors to give me the delivery on next day but they insisted to take the delivery on the same day, hence i took the delivery on the late evening/early night.
While taking the delivery i noticed some sticky substance on the navigator plate. it appeared like used chewing gum hence i did not bother much and the matter was brought to the notice of the sales person and he replied that it will be cleaned after rubbing.
When, it was cleaned i found that there is some mark, the matter was brought to the notice of m/s ace motors through numerous phone calls, and finally through my letters dated 16.9.2016, 27.9.16, 31.9.2016.
Now i have received a reply from them that it has been caused by me after taking the delivery which is completely untrue and causes the doubt about my integrity. it is clearly a case of avoidance hence i am left with no alternative but to approach the honda motors directly.
Sir, the navigator is working perfectly but 1 inch mark spoils the aesthetic look of the car (attachment 1to 4).
For information i may inform that this car is very sparsely driven and meter reading is 702 kms on22nd, september 2016, as i mostly i drive my diesel vehicle.
Sir, honda has a reputation of its own and i am sure that you will rectify the defect at the earliest.
My e mail
[protected]@gmail.com

I gave my laptop (model no.-ES1111MNX) to Ghoshal Informatics & Tech. Pvt. Ltd.mob. no.- [protected] at Asonsol for servicing on 15.09.2016 but, till now i.e., 21.09.2016 i get no response though i phoned several times to the servicing care for this problem . you are requested to see the matter and solve .

Thanking you,
my mobile no.is-[protected]

Sold a defective lappy to me on july and since last 2 months i it was with service centre and now working they replaced parts 3 times mother board, battery and charger still it doesn't work and they r not ready to replace. mr. ashutosh kumar from acer has mailed me that he cannot replace. karan kumar adeppa from reliance digital also mailed me to look into matter but all these are big time bastrd and fraudsters irresponsible routes. don't but anything from acer and reliance digital. shameless ppl.

Complaint id - 1932477I

To whomever it may concern,
I had filed a complaint with the acer customer service representative on 20th July 2016, regarding my laptop (laptop not powering up). However nobody came to pick up the laptop for an entire week. (I was told a technician will come to my place within 48 hours)
Thereafter I myself visited the service centre in Chinchwad (opposite Darshan hall, pin code 411019), on 28th July 2016. It took almost a month for the repairing of my laptop.
Even after taking so long the problem persisted and I had to visit the service centre yet again for repairing on 28th August 2016.
Now its been a month and I'm still waiting for my laptop.

It's been 2 months that I don't have a laptop.
1) Why was I given a faulty piece in the first place?
2) Why is there such an extreme delay in serving? (unavailability of parts seems like a laughable reason, given that my laptop is just 6 months old)
3) Why has Acer hired incompetent staff who are unable to repair the laptop? (does brand reputation mean nothing)
4) For such a huge delay and inconvenience, how does the company propose to compensate for my losses (my daily earning from the laptop is around $50 or Rs.3000, which I have lost due to such despicable service)
5) Will my warranty be extended as practically I didn't even have my laptop for 2 full month?
6) Both the telephonic customer care representative and the service centre technicians seems clueless of how my problem would be solved!!

I would appreciate if someone with adequate knowledge and professional attitude calls me.

Thanks you,
Vishwajeet

I purchased acer aspire e5-532-p1x5 laptop from chroma, delhi on 23 october 2015.
Since the day i purchased it, i had audio drive issues and wifi adapter issues.
I am studying in chennai. Few days back when windows 10 in my pc automatically got updated, i received a message - page default in non paged area. I went to the 'so called' acer care centre in adyar and they charged me rs.500 for installing windows 8.1 pirated version. The link i am attaching with the complaint shows that the centre is the warranty centre for acer. However it is not a warranty centre.
Despite of having my laptop under warranty i still had to pay for something which was my fault at all because the website (Link provided) shows a false information. It is not easy to go to anywhere at an unknown place and get your laptop repaired. You should respond to your customers properly instead of having an ignorant attitude. It becomes really difficult to handle such issues specially when the person is in an unknown city. I want my original windows 10 back free of cost. I request you to please see to it as being a student its really difficult to manage studies with such laptop issues. Also compare the online mail i received and the bill i paid. How can they charge me if it is an acer centre please kindly see to it.

From
BALIKAMATOM HSS
THIRUVALLA
KERALA
System is not working . the power is not functioning.

model name :AMD A8-6500B APU with Radeon(tm) HD graphics
Serial No: UXVKKSI165G1326585
date of Receipt of the item : 30/04/2016
warranty : 3years
please resolve the problem as earlier as possible. We have to conduct the practical exam for high school students.

I bought an acer Veriton desktop (how unlucky was i when i purchased acer) in july 2014. Computer worked with some minor problems every week but it was still working. Last month i, e in July 23rd 2016, i started the computer as usual. But it refused to start. CPU wasn't starting and after some time rebooting itself without showing anything on monitor. I called customer support and they Registered my complaint. Told me to wait for 24 Hours to get response from engineer.. 48 hours later a engineer visit my home, checked the PC, did some cleaning inside of CPU, and tried to start the computer but obviously it was not going to start. He told me that my motherboard have to be changed and it will take time approx 4-5 days. After 7-8 days he appeared again with a new motherboard, replaced it and tried to start but nothing happened, then he told that acer sent faulty motherboard i have to wait such a long time again. Again 7-8 days later an another engineer came, replaced the motherboard and when nothing happened he told me that my processor has problems instead of motherboard. And took my motherboard to his office. 14-15 days have passed (32 in total) and i am still waiting when they replace processor, every time I contacted them they said processor is on the way. I hearing this from last 7-8 days.

Overall.. Don't waste your valuable money on acer again in your life. You will get nothing instead of some frustrations, they will do nothing except burning your blood.

The cheapest, slowest, poorest quality i saw in my life is of acer.