Acer India Complaints & Reviews

Hi
I am MURALI CHANDRASEKARAN from coimbatore (Tamilnadu). I purchased ACER E5-573 model laptop SNID : [protected] on 21.10.2015 in RELIANCE RETAIL LIMITED coimbatore.. After one month of purchase I started using of the product, right from the first day I am facing internet connectivity problem through Wifi, lan, bluetooth etc., I called customer support they ask me to reinstall the wireless drive by download in Acer website, after doing that procedure I faced same problem. After that I registered complaint on 06.02.2016 ( ticket Id 1661137i) I gave laptop to the service centre on 8.02.16 they updated BIOS after 1 hour I faced the same connectivity problem as before... Again I gave to service centre on 10.02.2016 they updated the OS, again and again still now internet not connecting, while I m connecting report show LIMITED service.
(11.02.16) I registered the complaint in customer care ticket Id : 1667316i... Now service centre people saying that have to change mother board...
Listen this problem is not made manually right, it is a manufacturing defect . i[censored] change any hardware in new laptop it marked as opened device... Then what is the use of buying new one. I regret of choosing ACER. I need replacement...

For your reference i here attached purchase bill and service receipt.

I gave all complaints in the name of KARTHIK..

Check and do my needy as soon as possible.

Finally acer replied there is no possibility for replacement.

Don't delay. ..
(My contact no [protected])
Thank u

Hi,

i bought acer laptop in jan 16 and after few days their tocuh pad found not working & after complaining the same their is no response given by their local engineers based at Jaipur and after regular follow ups from my side as off they not address my complaint as on date & said do what ever u want ... lodge complain to whom u like to want...

I am contact regular on below no : [protected]

kindly look into this matter else i need to force to take legal action.

my complaint no : 1637658(I)

I bought an Acer S1001 before a couple of months. The bluetooth wouldn't work properly, you cannot play songs without stutter on a bluetooth speaker. But looks like that is what you get when you buy a cheap product. I can connect an aux cable and play as long as it works. Real trouble is the keyboard started malfunctioning after hardly a month of purchase. 'W' key is stuck, not physically stuck on the keyboard, but w keeps on appearing in any textbox making the tab useless when the keyboard is connected. I was like, you know what, sometimes things malfunction, let us get this fixed. I gave my device to a service centre on Feb 4th (Ticket No. 1658295I). Today after 6 days, 2 phone calls to the customer care and 2 phone calls to the service centre I have no idea when I will get my keyboard back. The folks in the customer care does nothing other than repeating what I already know. Now I know that I made a mistake by buying an acer product. I will do my bit by posting this in some forums and spreading awareness. #donotbuyacer #acer

Purchase date :-18.07.2015

NXMRHSI[protected]A23400

The same laptop screen broken due to laptop fall on the ground, but unfortunately we doesn't register the same in your sight after purchase of acer laptop due to that we lost your warranty. Than after we paid repairing charges to your service center at vadodara.
After the repairing of your acer laptop different kind of problem arising in the laptop
problem: speaker and head phone both are working at a time
WiFi not operating in the laptop, mouse touch paid not working, the also replace hard disc, they replace operating system 7 times in the laptop, they replaced also motherboard.
At present also the same laptop in your service center since 21.02.16.

looking to the above all the problem found in your ACER laptop, this is my humble request to you please do needful in the matter other wise replace the laptop.
From:-Dipak L.Parmar(Father of Mayank D parmar) Vadodara

My acer laptop, , , bought 3 months ago, , has been showing faint line over the screen, , and I thought of bringing to the nearest croma store, , , i don't have the bill but I have my phone number and account attatched with the purchase.can I claim my warranty?

I bought ACER R14 from Hong Kong on 12/12/2015 with receipt number 012044. I am based out of Delhi and when started using it the performance is not great at all. Despite INTEL i5 processor, the processing is extremely slow

I opted for the most advanced model but performance has been disappointing

If it can't be rectified then I need a replacement

Dear sir This is vikraman from trichy . I have purchased acer laptop model :M3-581TG on 27/08/2013. Now I have a hanging problem while working hence I decided to handover my laptop with m disk and os password to service centre namely XP IT service in trichy . Now they said my mdisk not support. Hence I request my hard drive number to take further action at my end please. My laptop detail's: Product serial number: NXRYKSI[protected]E7200 EXPECTING YOUR FEEDBACK IMMEDIATELY Regards Vikraman

We have purchased an acer laptop from GIP Mall on 03rd Dec 2015 in the name of my wife - Sherin Abhilash. The invoice number is GipAcer/ 15-16/810. From the day of purchase there is an issue with the laptop. The cursor would move automatically and the appplication would open automatically too. I visited the mall on 28th and reported this issue in the store, however was directed to the toll free number for assistance. This pretty much looks like a initial defect and I dont want to get this repaired. The service team ( Quest Infotech) told me that there is an issue with the touchpad and this needs to be replaced. I dont want to get this repaired as the laptop is pretty new. I request you to please replace the same with a new one since this has caused a lot of incovenience. Attaching the invoice copy. Expecting a positive reply on the same.

I have acer lcd... And now it is not working... And i had taken this lcd from retailer...And he had given me the bill also and according to warranty it will expire in feb 2016... And it is showing out of warranty and no response from acer alos plz repair it or give me replace...Under warranty my serail number is mmlkess[protected]d78505

Quest Infotech Pvt Ltd.Laxmi nagar (new delhi). Acer engineer replaced my display with old one within under warranty. which not working. I have complaned so many time . but i don't have any solution for this. the acer call center executive told me that they don' t have any record for my display replacement but my display has been replaced. my display has been replaced under waranty till - 11 november 2015. but display is not working properly. i am attaching my display in voice which is given by acer engineer. my laptop details is: Status :Registered Acer Product Model :E1-571G Product Serial Number :nxm0dsi[protected]d91601 Acer Easy Care Serial Number :ECN[protected] Mobile # :[protected] Email :[protected]@gmail.com Warranty Period :Standard warranty 1 year Extended Warranty 2 year Warranty Expires On :11/11/2015

We are using an acer pc as in official purpose(Uxvd9si188d4394018), which is under warrenty. We are getting continously problem on this pc regarding booting, hanging, and key board mouse issue(Not detecting)complaint ids are follows
1556823i
1514103i
1385491i
1427442i
We still not get any suitable sollution from acer team. Last complaint registerd(1556823i) not closed and no action has been taken after last two working days. Our whole work is stucke due to this problem. Pls arrange a suitable sollution

The following unit does not work. Please rectify it immediately Model No. E1900HQ Version:E1900HQb Power Rating: 12 V --- 1.5A Part No. UM.XE OSS.001 Mfg. Date : May 2015 Serial No. MMT3FSS[protected]C3B00 SN ID .[protected] EA N :[protected]

I have given my laptop in the service center "SOLO COM SERVICES" Satya Nagar Bhubaneswar (an authorized service center of Acer) .There was a problem with the bluetooth connection .Customer service provider has resolved that problem and has gifted me a new problem i.e:-they have broken my laptop base. It's lead to a new problem of not charging.The customer service provider deny to accept that they have broken my laptop. If this type of service center would be an authorized one
then it would affect the company as well as the purchasing rate by the customer.

We had contact ACER service center named "SYSNET PVT LTD", Sahid Nagar, Bhubaneswar for our computer repairing, they checked and said us that your mother board has been damaged. We said them to put a new mother board since last 15 days but they are not replying us. Our ACER machine S/N - UDVD9SI089C2333183 purchased on 21.07.2012. So, It is not under warranty. Kindly solve the above problem as soon as possible.

Regarding case number 1410387I: On 17th August I took my laptop to acer service centre in Allahabad as my laptop was dead (it wasn't getting charged) . They told me it was motherboard issue. I left it with them. I received it back on 24th August. Within an hour I realized that the problem wasn't solved as my laptop was leaving charger connection after around every 30 seconds. I took it back to service centre on 26th. They told me it's still the motherboard issue. But the problem now I'm facing is that my warranty expired on 18th August and I'm being told to bear the charge of replacement i.e. Rs. 3000. So it means I have to pay for their guys' incompetency!! I have already contacted them through e-mail/phone and it's been over 2 months and still no progress. I guess they are just stalling.

I have been facing battery dropout issue since April 2015. Acer service center Agra have not solved the issue till date.Now my laptop is at service center since 08/10/2015 since than they are not giving any satisfactory answer. Laptop S.NO. NXMLUSI0034291A2763400 MY NO. +[protected] MY email - [protected]@gmail.com MY Name- Ajay Singh

My Laptop Warranty was not extended by Acer authorized service center(Bangalore Jay Nagar 3Block)

I have paid money to enhenced my laptop warranty for 2 more years.
But Jay Nagar-bangalore Acer service center branch taken the money but not taken action so that the warranty will be reflect in Acer Central Data base.
My laptop is having issue, But I have to pay money for that even it could be covered under warranty.

I have all transaction proofs and mails from that Acer Service Center.

I did so many followup with them. But it was not done.

Now warranty period expired.

As Acer Center has taken money from me and did not fund that money to Acer central system.

As this was service center mistake that taken money from customer and not submitted to Acer Center System.
I need money back from this Jay Nagar Bangalore Acer service center.
Full Adresss.

Acer Service Lounge
Jayanagar 3rd blk, 10th main
opp.Cosmopolitan Club
Bangalore 560011
PH[protected].

Please help me in this. If require I can provide each and every Proof docs and mail chain.

Regards,
Shilpi Chourasiya
mob. [protected]

I have an issue in my laptop with display screen, it’s showing vertical align on screen. We have visited to service center and registered the issue. Below are the details: Problem : vertical lines are coming on display. Customer id: 1443717I Register Name: Rajat Sharma We got a call from service center conveying there is display serial no mis-match. I have registered a complain to acer, On further communication, they told me they can't cover this is warranty

I had purchased two Accer LCD monitor from SUUPER Computers on 8th August 2015 for my official purpose. One of the monitor it is not working and nothing is displayed even I had tried with other system also by connection but no response from screen. On 13th Sep 2015 I had raised the complaint Accer customer care and CASE ID: 1457204I.On the next day 14th Sep 2015 from CITI COMPUTER SERVICES, Choolaimedu, Chennai one of the technical person has come and he stated without checking and seeing they said Monitor was damaged. On 14th I raised this same issue Accer customer care by shared the conversation between me and Technical person. From Accer side they have communicated please share your Monitor screen shot and all the model number details with image. I sent one mail on 16 september by attached all the Details with Image in this mail. Part Number: UM.XE0SS.001 Serial Number: MMT3FSS00152201E33B00 SNID:[protected] BUT I HAVE NOT RECEVIED ANY UPDATES EVEN IF I CALL THEY SIMPLY AVOIDING AND NOT RESPONDING.

Hi., Im Ayasan Ahmed Ayyaz Mulla My Address is ( Group no 3 chawl no 301 roon no 3786 Tagor Nagar Vikhroli East 400083 mumbai INDIA near to 3 no fish market ) Im purchased acer desktop in the year of 2013 acer company send the person who installation the acer desktop but that time he given WINDOWS 7 ULTIMATE this windows 7 only temporary use of time i also complent on acer call center but given proper response i paid all the money to acer company for installation official windows 7 but they installed windows 7 ultimate for temporary basis 30 days used than said you purchased new but way im purchased because i also given the money for official windows 7 so please check and send your IT person on this addres( Group no 3 chawl no 301 roon no 3786 Tagor Nagar Vikhroli East 400083 mumbai INDIA near to 3 no fish market ) you not given me any responce so im complent on consumer court so please come on that addres and check it as soon as possible you also contact me on that number [protected] given me feed back on that mail Regard Ayasan Ahmed Ayyaz Mulla