Acer India Complaints & Reviews

Respected Sir / madam i'm using Acer ultra book laptop from past 10 months and i gave a 4 to 5 times complaint of acer company regarding laptop problem but they are not providing the proper service and they are not exchanging the laptop i have paid rs.40000 amount for that laptop warranty also there. so please help in this case for me Karthik M PH.NO : [protected] email:[protected]@gmail.com

i) S/NO- UXVJSSI287E3409300 ii) S/NO- UXVJSSI287E3408818 iii) S/NO- UXVJSSI287E3409091 These system are in Purnea (Bihar) in center made by TCS at Vidya Vihar Institute of Technology, Maranga, Purnea Deepak Kumar cont. no- [protected]

p { margin-bottom: 0.21cm; } MOHANAKUMAR C N CHITTILAMANA KIDANGOOR SOUTH P O PIN. 686 583 Phone. [protected] Email ID. [protected]@gmail.com Date 04/12/2014 ________________________________________________________________________________ To. The Manager/Executive Officer ACER Systems, Kerala. Sub: Very poor performance of the ACER Laptops – Reg. This is with great regret and sorrow I may inform you that the poor performance of the ACER Laptops. I purchased an ACER ASPIRE Laptop from Thaverparambil Digital Shop, Santhom Complex, Pala on[protected] with an instant cost of ₹ 29500/- with great expectations. But from the very beginning itself it shows symptoms of discomfort in booting and unwanted shut-off on working. I approached the dealer for rectification or replacement. But in my experience they have done nothing to clear off the defects. The System was totally out of use by the last of October 2014, only 5 months from purchase. I again approached the dealer with the System on 1st November 2014 to make it serviceable or to replace immediately. They received the Laptop and assured me to rectify my grievance positively with in a week. But neither the dealer nor the supplier rectified the complaint till date. Now the dealer argues that the delay is from the part Acer Company and they are liable to replace the defective system. I am working in an Official capacity in a Public Sector Undertaking and the only motivation to acquire a Laptop is to assist me in my brisk official duties. Both all my personal and official data are stored in the system for ready and future reference and the related on going business. Now everything is blocked due to the defect of the system you have supplied. I am mentally and financially distressed a lot only due to defective Acer Laptop the company supplied. If it is further delayed the only way open to me is to forward my grievance to a legal forum. But still I have the hope that the well reputed Acer Company can easily solve my grievance by replacing the defective Laptop with a new one in good working condition, as it covers warranty offered by the Company. Expecting your early favourable action yours faithfully Sd/- MOHANAKUMAR C N

On[protected], I have purchased an ACER Iconia one 7-B1-740 tablet through Amazon.in . While receiving the product on[protected] by courier service, it is noticed that some area of the touch screen is not working.So I have approach the Acer Customer service center at Ernakulam (Kochi) for re-placement.But unfortunately they are not accept my request and they said that this is a manufacturing complaint but can not be re-placed if buying through on line.But in the guarantee agreement this matter is not specified. Accordingly they have take product for repair vide job no:10424 dt[protected]. Any how the product didnot get me back till date. My complaint is that this product may be re-placed because this is a manufacturing error.

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I was given a number by the Geek Squad, tech support, at Best Buy, the location where I bought my Gateway computer. I called the suggested number[protected] to purchase a recovery disc. After I entered the snid number [protected] on my computer, I was redirected to another to another person who said, we will get your computer up and running like new. You will not need a recovery disc. He said it will cost you $149 for a years’ service. I agreed to the plan, assuming the phone support was more informed than the support I had been given or it is his job to sell the support plan. I waited for some time for a technician to come on line.We worked together for an hour to get my computer booted up. In the end he told me I needed a recovery disc. I was told that by the Geek Squad at Best Buy that I needed a recover disc. So why did I have to deal with this situation, If I ask for the recovery disc that was suggested by tech support where I purchased my computer, why would the tech support on the telephone know more than the technician with the computer in front of them? In the end it appears that the telephone support is trying to sell the plan. When I received the disc in the mail, I used the instructions included to reboot my computer, which is currently working perfectly. So, to do so, it cost me $149 plus the $19 for the disc to reboot. I feel I was taken advantage of through your system of support, and am requesting credit for the $149 be given my credit card. Dave Eisenreich [protected]@comcast.net 2125 Queensland Lane Plymouth, MN 55447

I had a problem in LCD of my laptop V 121 model. Since it was in warranty period gave for repairing at Patna SP verma road service centre. They took 50 days to repair my LCD and when I took it back the battery was critically discharged. When I approached they told since now it is not under warranty period I need to purchase battery. It was ACER fault did not charge the battery during servicing, took 50 days to repair so critically discharged.

Dear Sir/Madam I purchased a ACER TFT monitor from Supreme the IT Mall on 12/8/2011 which was replaced by them on 13/5/2014 due to some technical problem on the Monitor purchased on 12/8/2011. Now I am facing problem with resolution and color of the screen of the replaced Monitor. The details are given below : Monitor Purchesed On 12/08/2011 : Acer 18.5'' TFT X193HQ (SL No: 1811DC100020) Replaced Monitor on 13/05/2014 : Acer 19" V193HQV (SL No : EPLKX0W[protected]AA4303) I have send some scan copy of Purchase Bill, Buyers copy and Replacement copy of Monitor To Acersupport regarding Evidence of the Item(Attached herewith). Acer support sent me some mail attached herewith- Dear Customer, Greetings from Acer India Customer Care Center! As per the below trail mail, the case has been logged and the case id is 887182I. Service center : inTarvo Technologies-KOLKATA Contact No :[protected] For further clarification, please reply to [protected]@sutherlandglobal.com For further support feel free to reach us on our toll free no. [protected] or you can also dial our toll number .[protected] (Standard call charges will be applicable). Regards, Shilpa Biswas Acer India Support Customer Care Center As per telephonic talk with kolkata Office(i, e INTERVO) told me that your Warrenty period has been expired so we can't exchange Or Servicing the Item, Please Buy A New Monitor.

POOR CUSTOMER SERVICE -- Acer S7 392 / sl no MXMBKSI00532908C312000 (Under Warranty) Would like to bring to your notice POOR SERVICE faced by me, I reported my laptop at AFORESERVE.COM.LTD(Acer Authorised Service center) located at 35 CR avenue, Kol 12 on 13/10/2014, I got a call on 16th that my Laptop is done (CAll ID 972313I ), When I collected the same I found the same Problem and resubmitted the same on 17/10/14. On 20th I got the call that my laptop is ready, when I asked to be sure than they are saying that my complain is re lodged with ID 982170I . Since 27th Service center is saying that my part is in Kolkata but they have not receive it, TOTAL HARASSMENT. Till Date I have not got back the Laptop, If you cannot serve high end laptop customers (Costed Rs 1 Lac), stop selling them . I have also written to Jitendra Chopra (jitendra.[protected]@acer.com) on 22nd Oct but have not got any response. Pathetic SERVICE OF ACER, who do not have any define TAT. I WANT MY LAPTOP IN PERFECT CONDITION ASAP.

i have logged a call regarding my monitor servicing which is under warranty period. i have logged call on the 10/10/2014 and today is 21/10/2014 still i have not received any call and progress response from acer side . if this the service quality of acer than a pan shop service is better than acer. most pathetic service i have ever recieved from any company . in future before bying acer product i will think 10 times. my case no:--969978i

Sir/ma`am- i send this mail before 1 month and yet they did not respond my mail . Please go through this mail and you would get all info regarding my problem subject-regarding recklessness of service center and broken down my laptop battery. hello sir/ma`am this is Bhupendra Singh and product no. of my laptop is NXM12SI02224313F3B1601 Product model-E1-531 and acer easy care serial no. is ECN[protected] with OS windows 7 home basic had a problem of formating and it was getting on and off without complete booting but battery was properly in working condition so i gave it to service center after consultation with customer care with service center ID named as Bhupendra Singh and serial no 878288I and was send to Sikandarpur bashisht complex 128 where i told my discrepencies, they told me it to recieve after 1 day or that eve. but when they called me in eve for collecting my laptop then they added that my battery is also broken down and they charged me Rs1000 for softwere installation charge and send me back by saying that they will talk for the same<battery approval> for approval as my battery they saw in working condition but had broken down in their vigilance but next day they denied by saying that your approval could not pass so you will have to purchase other one bearing your own expenditure, Dear Ma`am/Sir please tell me some idea to cope up with this coz i collected money for two year then after i purchased laptop in 2013 but due to service center mistakes why should I suffer and the thing is i do not have that much money too to purchase other battery which may be cost of 6k-7k specially when it hasn`t broken down becouse of me. please i trusted your brand image but due to some peoples carelessness I`m in lurch. please take a proper action and sort out my discrepancies. your sincerely

Hey I am Bhuvan Khatri .. I'm in Delhi .. My acer monitor is doesn't work properly .. His Brightness is very low sometimes his is very bright or sometime very dim .. and they automatically off .. not CPU only monitor .. Ph.no.- [protected], [protected]

I bought an “Acer Aspire V5 – S71G” laptop from “Shri Balaji Computers” on March 16 ‘2014. Within 4 months of purchase I discovered a 2 technical default in the systems hardware. Issue 1 When we close the flap of the laptop, the screen touches the keyboard and the keyboard buttons start pressing on their own. This is while the laptop is on but flap is shut. We face a problem when we are listening to music or watching a movie by connecting it with TV set HDMI cable. Also, when we open the flap afterwards, we can see the marks of keyboard keys on the screen due to dust. Issue 2 The flap of the laptop makes a “Tic” noise when we open it with one hand. You can see it in the picture I have attached to get an idea of the exact place where the “Tic” noise is experiences by us. (Please see image 1 and 2) We called and approached the Service Centre of Acer to address this issue and we faced several concerns with the Service centre which caused us a lot of trouble with respect to time, coordination, travel and misleading. I am writing them down to you so you can help us on the same. Concern 1 On our first visit to the Service Centre in Nehru Place we were told that the laptop is out of warranty or guarantee as in the Service Centre’s system it shows a purchase made in 2012 and not 2014. I was carrying the original bill with me but still it was not held good. I was told that the staff will get back to me in 2 to 3 working days after consulting with their seniors. Concern 2 Thankfully I got a call from the service centre in a couple of days. I was asked to get in touch with a staff member named “Sachin” (at Nehru place service Centre). I told him about my issues as written above. Sachin wrote a note and attached to my system. the note said “ HDMI DIS-SCONNECT WHILE CLOSING THE LID….” . On my asking that its not the same problem I mentioned to you, he told me that it means the same (I don’t know how). Nevertheless, no mention about the lid noise was mentioned on the note. I was told it will be taken care of. Concern3 I got a call after a few days that the repairs have been done and I sent my sister to collect the system and check whether these 2 issues have been addressed. The laptop was handed over in the same condition as it was given with software changes. The lid noise was still there and about the lid closing issue Mr. Sachin explained that “it’s a common irreparable problem with all the slim laptops these days. The only solution is to keep a fiber sheet in the middle of the keyboard and screen all the time.” Concern 4 I was asked to take out all my data from the system before giving it for repair. When I got it back the system was formatted and two more drives were added to it without giving me any prior notice at the time of leaving it in the service centre for repair to even a call later on to seek for my consent. Even at the time when my sister went to collect the system, she wasn’t informed that your laptop is being formatted. I would request this matter to be taken up by the concerned department. I am attaching the Purchase bill and service centre bill along with some images of the system so the reader can understand the concen better. Please reach out to Girish kedia on [protected] or Shivali kedia on [protected] for further questions.

when laptop switched on, no command is accepting, and the address bar getting full with some symbols like =.+. etc.. i cant use my laptop right now .and mouse pad is not working.when i use external mouse and click on some application it is blinking, and no keys are working properly, so do the needful, it is very bad to say that i brought this laptop on[protected], within 1 year it got complaint, it has 3 years of warranty, so i except the call or the needful as soon as possible.

Sir/Madam I have complain on 12/08/2014 regarding my laptop about the speaker & one usb port, but till today no service engineer called me regarding that. The details about Laptop as follow. :- Serial No. - NXMGRSI00141309E483400 Date of Purchage :- 16/07/2014

I had registered a complaint regarding my Acer Laptop . But I after 1 month I have not get any resolution till today. They have to just replace the laptop hard disk. But still they have not able to replace it even after 1 month.Every time when call to service center they are giving same answer We have not get the part, Very very very bad service.

Acer laptop developing scratches on panel even after cleaning. The laptop is at acer service centre malappuram for the last one month. During the time they brought 3 times the laptop to me claiming that they resolved the problem but while opening the lap by their technician at our place the problem was noticed and taken back.. According to them they have changed the lcd panel and keyboard. We feel that it is manufacturing defect so the lap to be replaced or cash to refunded . We had sent 5 mails to their sales staff mr.Nikhil but none of the mails are acknowledged or replied.

We went to Croma, Rajouri Garden, New delhi-110027, on 30/06/2014 to buy notebook where the salesperson convinced us for Acer notebook E1-510 by telling that buy Acer E1-510 & get philips notebook sound bar worth Rs.2499/- absolutely free (He said this is a web redemption offer) & this promo was also tagged on product demo at Croma.

He suggested us to swipe the card to pay Rs.22749/- the amount that day & product will be available by the next day as it was out of stock.

The next day on 01/07/2014 when we went there to get the delivery of our product i.e Acer E1-510 notebook and asked him how to get this promotion online i.e philips notebook sound bar worth Rs.2499/- absolutely free Then he said that philips notebook sound bar worth Rs.2499/- is not free on this notebook i.e E1.

At that point of time we came to know that he is an employee of Acer not of croma.

we were shocked about his miscommitment even he knew & discussed this offer also available at vijay sales and we have already shown to him the newspaper cutting of Delhi Times, Times Of India, Sun, 29/06/2014, in which vijay sales ad published at the time of booking of notebook i.e 30/06/2014, and he assured that same offer is also available here with 5% cash back from Sbi card & you will get extra 5% benefit if you buy it from Croma.

After all, Then we argued in that case we wanted to cancel it as it was already available on vijay sales. Janak puri, New Delhi . why should we buy it from croma. we could get that same promotion from there, even that he knew this offer available at vijay sales, his reply was that we can do so but we have to buy some other product for the same amount as the money will not be refunded . so we were forced to buy that because we did not have any other option .

On 06/07/2014 the same ad of vijay sales published in Delhi Times. Times Of India, we made a call to him and told about this ad. He clearly refused and said that nothing can be done in this regard, it will be just wastage of time.

After all that we emailed many times to acer sales team at [protected]@acer.co.in, but still didn't get any revert back in this regard.

we don't know who is the culprit CROMA OR ACER but we are the victims. there should be justification.

Sanjay Bathla

Mobile # [protected]

Respected Team, This is regarding the ACER monitor complaint where our monitor`s button was not at all working. We had placed the complaint to ACER call centre on[protected] with complaint number - 793897I(I - "i" capital alphabet) and they had given us the chennai service centre number t contact to on the same. After repeated phone calls to the service centre, a Service Engineer named "Sudarshan" came and rectified the issued by replacing the monitor only on 2-7-2014. The service engineer`s tone of voice and response was very unprofessional saying that we need to adjust with things etc. After changing the monitor, the monitor stand is now shaky, the display is little bluish and that the monitor looks old with scratches present here and there on the panel. When enquired on the same, with CITI Computer Services Manager - Nagarajan, they said that the monitor is new and that the engineer would come again and check. Meanwhile, whenever we call and speak to the representative in the service centre (not sure of his name) they keep telling us to adjust with the monitor and not crib about it and that there is only one Service Engineer across Chennai, so he feels sick often and is continuosly on field trips and is not able to attend the issues etc. Its been 3 days and they have not come still. Hence we booked a new complaint with the ACER customer care, complaint number - 805989I(I - "i" capital alphabet) The customer care gave us the service centre number again and after calling them they give the same excuse of only one service engineer and that we need to adjust little bit etc. They dont seem to be customer service oriented and that they are not at all professional and polite in their tone and approach to the issue. Inspite of repeated calls, the service centre says that they need to check the stock and if the stock is available then it would take 3 - 4 days for them to get a new one and after that based on availability of service engineer, they will come and replace the monitor. Please take serious action so that they be more professional and polite to customers and resolve the issues quickly. Kindly tell them to replace mine with new monitor which has been checked and found to be working properly. Thank you very much! Jai Hind!

Following defects are observed. 1. Keyboard not working properly. 2. Mouse arrow problem. Serial Number - NXMGRSI0014110B3083400 Product Model - E1-510 Easy Care Serial Number - : ECN[protected] Customer Name - SUNIL KUMAR Contact Number - [protected]

I have called up Acer customer care toll free number [protected] at 12.43 hrs on 6/June/14. Male Call centre representative did not let me explain my complain & used abusvie language & disconnected call.Call would be in their recording system & details of representative would be reflective & traceable. Had called up again to lodge complain against the customer care representative but his colleague Sarabjit & team leader Manish did not let me forward my complain. I would like register my complain against the call center employee & bring it to Acer's notice that while associating themselves with such low level of customer care 'am sure it will impact their business & sales. I will certainly not advice anyone to buy Acer product since it is a huge issue & time consuming process to register a product complain at their customer care especially if your product is within warranty period.