Acer India Complaints & Reviews

When i last visited service center for my laptop having display problem at Laxmi Nagar. They left it open on left side, it was minor problem at time bt today when i visited the service center at janakpuri because now it may cause a severe damage to laptop to check with the damage . They told me to go to Laxminagar where i was last visited.At Laxmi Nagar service center, they told me this is a damage done by me and they will charge for repairing it.
But i want to say here, internal display lock damage can not be declared as accidental damage. When i talked to the person at care to prove that it is an accidental damage then he had nothing to say and denied and said that it is thrown by me but my laptop didn't have any little scratch on it.
This is a request to take a proper action against it because an internal damage is being tried to prove accidental damage. The service is very poor. I have registered 7 complaints in one year and my laptop is under 3 year's warranty and visited the care again and again, but they talk very rudely and handle the customer problems very insensitively.

Complaint -ID: 2181806I
Laptop SNID-[protected]
Name - Pardeep /Mohit
[protected]

Dear sir,
I began to say respectfully that Acer customer care Gorakhpur (up) has taken service charge Rs 500 without repairing my laptop the reson given by your person customer care office that give me service charge. I want say that if he told that in your lapton lcd cable is worst then he said Rs 1450 for new lcd cable I agree to give toal amount Rs 1900 after waiting 1hour30 minutes he said that your mother board is also worst and new mother board comming is Rs13500 then I think it is not possible to me because I am b.tech 2rd year student in Ghaziabad I says that then return my laptop I saw ghazibad customer service office he say that ok but you will give me service charge .
At last I requested you to please returned my Rs500, rupees without he has not repaired my laptop

I have purchased acer laptop e5 573 (Serial number - unmvhsi030g0976848) on date 8th april 2016. After purchasing i am facing two issue within 3 to 4 months, one was software related and another is hardware related. Main issue was keyboard issue. If we purchased any brand product and within 3 to 4 months if we facing any hardware issue so it's not good think. I have raised it ticket in month of aug'16 related to keyboard is fully dead.
O my question is, within 3 to 4 months why i'm facing keyboard issue? It means product is not good or quality is not good and what? As you said, every electronics has no guarantee so i understand but it's not means you selling any product and customer facing these issue within 3 to 4 months if i am spending near by 27, 000 amount on your product so you should provide quality product and again you said to me, if we replaced new laptop but what guarantee of that laptop again are you not facing another issue? It means or i can say it, you don't have trust on your product or what? Because when i purchased your brand product that time i have trust on your product but now i don't have. And if you have not trust on your product then why are you saying to me take your laptop. Just give my money.
Hardly, i had used laptop 3 months after that laptop is in your service center.

I have alto k10 car from Acer Motors which was selled as non accident vehicle but when i have given the car to the service major problem detected and they said car was met with accident and it was not resolved as it costs 12000 for me.

I want to file complaint against acer motors tirumalagiri as they selled me the accident vehicle which is creating lot of problem for me

So please resolve my problem asap.

Vehicle no : AP 29 BT 5144
Contact :[protected]

I bought a laptop, of acer,
And i was getting a problem when i open 'my computer' or 'this pc'
It is showing 'working on it' for longer time
I just bought just 2 months ago,
And this is demo piece or show floor piece without any discount,

I did reset my laptop of 5 times

But that problem of ' working on it' when i open 'this pc'

Did not go away


And when i went to acer service centre and called to customer service, they said my laptop is out of warranty
Which is shocking for me

And now i want to change this laptop with new piece

This is not having ms office files too

This laptop is waste and reliance is too waste to buy any product

Acer laptop
Model V3-571G
Serial Number - NXRZLSI[protected]C13400
Incident:1665488 (this is used in mail communication)

this laptop has been damaged by acer service center and not giving resolution after filing 3 complaint so far and each complaint ticket is closed without solving problem
TIcket id are - 1990368i, 1820412i (in second service request, laptop's new body damaged by service center which is replaced by them in first ticket raised), then onward 2011349I, 2032900I, 2053397I
after this laptop has been submitted for three times and also two times home visited by service engineer but none of the time problem is resolved by service center.and ticket is also closed by service center without solving problem and not replying on mail too. For replacing laptop body i have paid 2500 toward acer india.

Also in first complaint 1990368i observed that dolphin service center did not replaced laptop body properly. As cd drive on right side was not fitted correctly and keyboard mouse was not working when i received laptop.
Then i refiled complaint to acer. and also had talk to service center employee who have rude behaviour and not ready to listen to problem at all.

then onward i had started mail communication with customer support team and more than 11 times i had followed up by mail by 17 October but this all in vain so far.

and while mail communication 3 tickets created and 2 times service engineer home visited for laptop repair. and each time ticket is closed by service center also person who visited did not do anything other than inspection. Service engineer who home visited shown me that laptops new body is damaged internally which was replaced by service center in first complaint. photo taken are attached along with complaint

as laptop is damaged by service center then why not they are solving ticket. and it seems amount of 2500 hundred which is paid for laptop body replacement is not done correctly and problem is not solved.

Please look into this matter and also find attached photos.
As limited file sharing on this page please find mail trail and photos uploaded at - https://drive.google.com/file/d/0BwANcfnICubdOFhXVmNfVjF6RDg/view?usp=sharing

https://drive.google.com/file/d/0BwANcfnICubdRkJlaXplcnB5SFU/view?usp=sharing

Sir,
I have purchased a acer laptop from the company on 8 april 2013 with extended warranty but company not supporting under warranty product my complaint open from 8 october 2016 to till date but no working action taken by the company. Laptop body broken by acer engineer team during assemble & dismantle
Complaint no -2039703i

Pls support me for justice
Now problem in laptop persisit
1-wi-fi not working
2-body broken by acer engineers
3-speaker not working

I have purchased new laptop on 29th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later. plz contact me for more detail on my email [protected]@gmail.com

I have purchased new laptop on 27th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later..
This is simple pathetic

Respected sir,
I shailesh maurya wants to say that my laptop acer model no: E5-511P25J motherboard was damaged up on 26/06/2016 which was replaced by the service provider on that day but at that moment my laptop repairing warranty was ended so i have to pay around RS.11500/- for the replacement but after replacement of the motherboard certain problems were arising like my audio input devices were not working, my monitor screen is...

I have purchased new laptop on 12th Oct'16 from Vijay sales(Ahmedabad) and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later or our concern person will call but i hvn't got call till now.

When playing mini militia game phone is hanging my friends are always playing mini militia game their phone is not hanging.I am using acer T02 mobile I had 1GB ran left free. My friends mobiles are hanging up.only this mobile has this problem.when we touch many time one time it will click and pass to next. Pls fix this bugs as soon as you possible.

We purchased acer one 10 atom - (2 gb/32 gb emmc storage/windows 10 home) nt. g86si.002 s1001-19p0 2 in 1 laptop on 7th october 2016 from flipkart. its only been 4 days and it is not working. the problem being after its battery drained out and thereafter plugged it in to charge ; it has not started or switched on since then and there is no indication of it being charged while being plugged in.

I have purchased an acer computer in the year 2014 with 3 years replacement warranty. From last week computer is not working as there is no power supply. I have checked with authorized acer service center and they offered mother board replacement (3 years warranty covered). After detailed check up, they could find a burning issue inside the mother board. Burning might be the result of over power supply which again comes under warranty condition. On this ground, they are rejecting the replacement of the mother board. They are of the opinion that burning and broken are two conditions that nullify the warranty. Since the burning is the result of over power supply, it must be covered as i'm using ups against power fluctuations. Below given are the contact details of service center i contacted.

Acer service center
37/597b, ml-8 cross road, muttathil lane,
Kadavanthara, cochin, kerala-682020
Ph: [protected]

Sir, i have deposited my acer laptop bearing serial no. Nxg2jsioo25380a9983400 with aforeserve.com. Ltd (35, chittaranjan avenue 1st fl, r. No. 13, kolkata-700012), on 29 aug 2016 for repairing. My call id is 1933522i.

It has been more than 39 days since i deposited my acer laptop with the service center but no repairing has been carried out.

Hence you are requested to take necessary action for early repairing and delivery.

With regards.

Ananda chandra rout

My keyboard was faulty and i was offered free replacement as the product was in warranty.it was submitted on 10th september but today its 3rd october still waiting for the product.neha who is from chembur service centre is ridiculous.pathetic customer service.also it takes me 75 mins each time i call at your service desk to speak to a supervisor. Complaint id is:19553155.

I purchased acer's laptop in January this year and it's still under warranty. i started facing an issue where i could see a bright white pixel at the center of my screen. it's 3rd time now that my screen is replaced and still the same issue keep occurring again and again. i even asked acer care to give me a replacement of product as its speakers also give me problems but i got no proper response from their team. i tried contacting them over facebook page but only the global acer gave me replies but acer india didn't even bother to read my messages. i have made a very bad decision of buying acer and all i demand is a product replacement.

i am attaching some pictures where it can be seen that there is a cut in the foil whoch is placed behind the screen . i took this picture when engineer came to replace the screen and when i asked him about this he said that this is common.

I have purchase a mobile, from Chandigarh. I have ask for 4G mobile for my Jio sim.the sim was not working at the time of purchase i told the shopkeeper but he said that your sim is not activated yet it will work in two to three days. After two days i again visited your dealer, he told me to visit to DO.I explain my problem but no person have solution of my prob.He told me to buy new one.Sir i have already spend 7000/- sim should work in this set.But the same is not working till date.Sir please guide me how to solve the prob

My name -Rajnish Chauhan
Contact no [protected]

Hi,

I had purchased Acer 2 in 1 Laptop (Model- S1001) from your Authorised Dealer located in Mumbai on 29th Feb 2016 vide Invoice No.RC/16-16/014317A. Within few days, the laptop's keyboard started malfunctioning. It was given to your service center with whom i am following up regularly. Its been more than a month now but i have not received any positive response from them. They keep saying that the required components are not available with them and are waiting for arrival of the same from Bangalore.

I had opted for Acer with the confidence that it is a reputed brand. But i am extremely sorry to say that I am highly disappointed by your service.

I request you to kindly look into the matter urgently and solve the problem by either repairing it or replacing the same with a new one.

Awaiting a favourable response from you.

Regards,
Shruti Nair

My wife purchased a honda city vx (o) mt (ivetec) engine nol15z13300181 chassis nomakgm85dag4200175 from ms ace honda ltd on 27th may 2016. we were completely satisfied with the car hence i decided to purchase an another honda city car for me also. accordingly i purchased an another honda city vx (o) mt (ivetec) car from ace motors, noida, engine no. l15z13300174, chassis no. makgm65dag4200166, reg. no. up 14 cx8049 dated 22.6.2016. it was since late evening i was reluctant to take the delivery and asked ace motors to give me the delivery on next day but they insisted to take the delivery on the same day, hence i took the delivery on the late evening/early night.
While taking the delivery i noticed some sticky substance on the navigator plate. it appeared like used chewing gum hence i did not bother much and the matter was brought to the notice of the sales person and he replied that it will be cleaned after rubbing.
When, it was cleaned i found that there is some mark, the matter was brought to the notice of m/s ace motors through numerous phone calls, and finally through my letters dated 16.9.2016, 27.9.16, 31.9.2016.
Now i have received a reply from them that it has been caused by me after taking the delivery which is completely untrue and causes the doubt about my integrity. it is clearly a case of avoidance hence i am left with no alternative but to approach the honda motors directly.
Sir, the navigator is working perfectly but 1 inch mark spoils the aesthetic look of the car (attachment 1to 4).
For information i may inform that this car is very sparsely driven and meter reading is 702 kms on22nd, september 2016, as i mostly i drive my diesel vehicle.
Sir, honda has a reputation of its own and i am sure that you will rectify the defect at the earliest.
My e mail
[protected]@gmail.com