Acer India Complaints & Reviews

Hi team,

I received an acer e 15 laptop from flipkart on jan'17. Today my laptop stopped working suddenly and is now showing black screen. I have tried with and without battery, but no help. This has happend siddenly. At night it was working well and i shut down tge system. But in morning when i opened, it didnot start. Can you please provide any help regarding this?

Thanks,
Soubhagya

Dear sir,
It is to inform you that 90 computers were supplied by your firm (M/s HCL Infosystems, E-4, 5, 6 Sector -11 Noida) against N.C.Railway COS Allahabad P.O. no. 5015.5154.2.46070 dated 04-12-15 on date 30-12-15 and were installed by your service Engineer at Railway workshop Prem nagar nagra Jhansi on 05-02-16.

02 PCs out of 90 with CPU sr. no. UXVJSSIG89F5126982 & UXVJSSIG89F5126975 are not working. Since the computer is under warranty, hence you are kindly requested to attend the issue as early as possible. Thank you.

Ajay Chaurasia
SSE (Computer)
Mob: [protected]
Wagon Repair Workshop, Nagra, Jhansi
Pin- 284003

We have purchased New CPU MACHINE S/N UXVJSSIQ30G0967974 for Wireless Police Dept.We got the problem of Low internet speed.We have 4mbps line connection.When we checked on another CPU we got full speed but at this CPU got very low data speed.For this CPU we got very less speed.We provided the Machine Sr.No.kindly take action on this problem.So for solving this issue please guide us what to do or replace the CPU otherwise repair this CPU.

Since the purchase of my acer one 10 laptop on 11th aug 2016, it has already given me trouble twice in less than 4 months. I had first visited the acer service centre in borivali east, mumbai (Sd computronix) in dec 6th, the issue being manual power failure and on 27th jan 17, for battery problem and manual power failure again and still the issue isn't resolved. Please escalate the matter immediately. Thanks. Ms. Fernandes

When i last visited service center for my laptop having display problem at laxmi nagar. They left it open on left side, it was minor problem at time bt today when i visited the service center at janakpuri because now it may cause a severe damage to laptop to check with the damage. They told me to go to laxminagar where i was last visited. At laxmi nagar service center, they told me this is a damage done by me and they will charge for repairing it.
But i want to say here, internal display lock damage can not be declared as accidental damage. When i talked to the person at care to prove that it is an accidental damage then he had nothing to say and denied and said that it is thrown by me but my laptop didn't have any little scratch on it.
This is a request to take a proper action against it because an internal damage is being tried to prove accidental damage. The service is very poor. I have registered 7 complaints in one year and my laptop is under 3 year's warranty and visited the care again and again, but they talk very rudely and handle the customer problems very insensitively.

Complaint - id: 2181806i
Laptop snid-[protected]
Name - pardeep /mohit
[protected]

When i last visited service center for my laptop having display problem at Laxmi Nagar. They left it open on left side, it was minor problem at time bt today when i visited the service center at janakpuri because now it may cause a severe damage to laptop to check with the damage . They told me to go to Laxminagar where i was last visited.At Laxmi Nagar service center, they told me this is a damage done by me and they will charge for repairing it.
But i want to say here, internal display lock damage can not be declared as accidental damage. When i talked to the person at care to prove that it is an accidental damage then he had nothing to say and denied and said that it is thrown by me but my laptop didn't have any little scratch on it.
This is a request to take a proper action against it because an internal damage is being tried to prove accidental damage. The service is very poor. I have registered 7 complaints in one year and my laptop is under 3 year's warranty and visited the care again and again, but they talk very rudely and handle the customer problems very insensitively.

Complaint -ID: 2181806I
Laptop SNID-[protected]
Name - Pardeep /Mohit
[protected]

Dear sir,
I began to say respectfully that Acer customer care Gorakhpur (up) has taken service charge Rs 500 without repairing my laptop the reson given by your person customer care office that give me service charge. I want say that if he told that in your lapton lcd cable is worst then he said Rs 1450 for new lcd cable I agree to give toal amount Rs 1900 after waiting 1hour30 minutes he said that your mother board is also worst and new mother board comming is Rs13500 then I think it is not possible to me because I am b.tech 2rd year student in Ghaziabad I says that then return my laptop I saw ghazibad customer service office he say that ok but you will give me service charge .
At last I requested you to please returned my Rs500, rupees without he has not repaired my laptop

I have purchased acer laptop e5 573 (Serial number - unmvhsi030g0976848) on date 8th april 2016. After purchasing i am facing two issue within 3 to 4 months, one was software related and another is hardware related. Main issue was keyboard issue. If we purchased any brand product and within 3 to 4 months if we facing any hardware issue so it's not good think. I have raised it ticket in month of aug'16 related to keyboard is fully dead.
O my question is, within 3 to 4 months why i'm facing keyboard issue? It means product is not good or quality is not good and what? As you said, every electronics has no guarantee so i understand but it's not means you selling any product and customer facing these issue within 3 to 4 months if i am spending near by 27, 000 amount on your product so you should provide quality product and again you said to me, if we replaced new laptop but what guarantee of that laptop again are you not facing another issue? It means or i can say it, you don't have trust on your product or what? Because when i purchased your brand product that time i have trust on your product but now i don't have. And if you have not trust on your product then why are you saying to me take your laptop. Just give my money.
Hardly, i had used laptop 3 months after that laptop is in your service center.

I have alto k10 car from Acer Motors which was selled as non accident vehicle but when i have given the car to the service major problem detected and they said car was met with accident and it was not resolved as it costs 12000 for me.

I want to file complaint against acer motors tirumalagiri as they selled me the accident vehicle which is creating lot of problem for me

So please resolve my problem asap.

Vehicle no : AP 29 BT 5144
Contact :[protected]

I bought a laptop, of acer,
And i was getting a problem when i open 'my computer' or 'this pc'
It is showing 'working on it' for longer time
I just bought just 2 months ago,
And this is demo piece or show floor piece without any discount,

I did reset my laptop of 5 times

But that problem of ' working on it' when i open 'this pc'

Did not go away


And when i went to acer service centre and called to customer service, they said my laptop is out of warranty
Which is shocking for me

And now i want to change this laptop with new piece

This is not having ms office files too

This laptop is waste and reliance is too waste to buy any product

Acer laptop
Model V3-571G
Serial Number - NXRZLSI[protected]C13400
Incident:1665488 (this is used in mail communication)

this laptop has been damaged by acer service center and not giving resolution after filing 3 complaint so far and each complaint ticket is closed without solving problem
TIcket id are - 1990368i, 1820412i (in second service request, laptop's new body damaged by service center which is replaced by them in first ticket raised), then onward 2011349I, 2032900I, 2053397I
after this laptop has been submitted for three times and also two times home visited by service engineer but none of the time problem is resolved by service center.and ticket is also closed by service center without solving problem and not replying on mail too. For replacing laptop body i have paid 2500 toward acer india.

Also in first complaint 1990368i observed that dolphin service center did not replaced laptop body properly. As cd drive on right side was not fitted correctly and keyboard mouse was not working when i received laptop.
Then i refiled complaint to acer. and also had talk to service center employee who have rude behaviour and not ready to listen to problem at all.

then onward i had started mail communication with customer support team and more than 11 times i had followed up by mail by 17 October but this all in vain so far.

and while mail communication 3 tickets created and 2 times service engineer home visited for laptop repair. and each time ticket is closed by service center also person who visited did not do anything other than inspection. Service engineer who home visited shown me that laptops new body is damaged internally which was replaced by service center in first complaint. photo taken are attached along with complaint

as laptop is damaged by service center then why not they are solving ticket. and it seems amount of 2500 hundred which is paid for laptop body replacement is not done correctly and problem is not solved.

Please look into this matter and also find attached photos.
As limited file sharing on this page please find mail trail and photos uploaded at - https://drive.google.com/file/d/0BwANcfnICubdOFhXVmNfVjF6RDg/view?usp=sharing

https://drive.google.com/file/d/0BwANcfnICubdRkJlaXplcnB5SFU/view?usp=sharing

Sir,
I have purchased a acer laptop from the company on 8 april 2013 with extended warranty but company not supporting under warranty product my complaint open from 8 october 2016 to till date but no working action taken by the company. Laptop body broken by acer engineer team during assemble & dismantle
Complaint no -2039703i

Pls support me for justice
Now problem in laptop persisit
1-wi-fi not working
2-body broken by acer engineers
3-speaker not working

I have purchased new laptop on 29th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later. plz contact me for more detail on my email [protected]@gmail.com

I have purchased new laptop on 27th oct'16 from acer and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later..
This is simple pathetic

Respected sir,
I shailesh maurya wants to say that my laptop acer model no: E5-511P25J motherboard was damaged up on 26/06/2016 which was replaced by the service provider on that day but at that moment my laptop repairing warranty was ended so i have to pay around RS.11500/- for the replacement but after replacement of the motherboard certain problems were arising like my audio input devices were not working, my monitor screen is...

I have purchased new laptop on 12th Oct'16 from Vijay sales(Ahmedabad) and today i have done with the process of warranty extension after doing payment i got an error and payment deducted from my account and after that i call on [protected] 3-4 times but i am not getting proper respone and just telling that concern person is not there so please call later or our concern person will call but i hvn't got call till now.

When playing mini militia game phone is hanging my friends are always playing mini militia game their phone is not hanging.I am using acer T02 mobile I had 1GB ran left free. My friends mobiles are hanging up.only this mobile has this problem.when we touch many time one time it will click and pass to next. Pls fix this bugs as soon as you possible.

We purchased acer one 10 atom - (2 gb/32 gb emmc storage/windows 10 home) nt. g86si.002 s1001-19p0 2 in 1 laptop on 7th october 2016 from flipkart. its only been 4 days and it is not working. the problem being after its battery drained out and thereafter plugged it in to charge ; it has not started or switched on since then and there is no indication of it being charged while being plugged in.

I have purchased an acer computer in the year 2014 with 3 years replacement warranty. From last week computer is not working as there is no power supply. I have checked with authorized acer service center and they offered mother board replacement (3 years warranty covered). After detailed check up, they could find a burning issue inside the mother board. Burning might be the result of over power supply which again comes under warranty condition. On this ground, they are rejecting the replacement of the mother board. They are of the opinion that burning and broken are two conditions that nullify the warranty. Since the burning is the result of over power supply, it must be covered as i'm using ups against power fluctuations. Below given are the contact details of service center i contacted.

Acer service center
37/597b, ml-8 cross road, muttathil lane,
Kadavanthara, cochin, kerala-682020
Ph: [protected]

Sir, i have deposited my acer laptop bearing serial no. Nxg2jsioo25380a9983400 with aforeserve.com. Ltd (35, chittaranjan avenue 1st fl, r. No. 13, kolkata-700012), on 29 aug 2016 for repairing. My call id is 1933522i.

It has been more than 39 days since i deposited my acer laptop with the service center but no repairing has been carried out.

Hence you are requested to take necessary action for early repairing and delivery.

With regards.

Ananda chandra rout