Acer India Complaints & Reviews

Sir,
My name is dheeraj and i have a latest model acer aspir i3, the complaint was not booting, i called the toll free number which took such a huge time that i have to wait for half a day. this is very irresponsible thing afterwards once i was connected they took my model number and they gave me a case id[protected]. they told me it will take three working days to attend the case on the third day a guy came and told me that he is from the acer company and took the laptop he gave me a slip without any sl.number on that, till date i have not get any response from them what should i do....shall i go for a consumer court and put up a case against you and your service.Let me check weather this will make any difference.....

regards
Dheeraj.P

SIR ,I AM HARIDAS PRAMANIK ,MY LAPTOP MODEL NUMBER LXPF80C01193315C452000. PRODUCT MODEL AS5738 , WARRANTY TYPE N110Q000.INSTALLATION DATE /SHIPPED DATE 15/01/2010.WARRANTY EXPIRE DATE 14/01/2013.ADDRESS KOLKATA,DIAMONDHARBOUR. STATE WEST BENGAL, EASY CARE SERIAL NUMBER ECN[protected].
SIR CD DVD DRIVE IS NOT WORKING ..SO I WANT TO VISIT THE SERVISING CENTER(BERHAMPORE (W.B) ) , SO PLEASE GIVE ME COMPLAIN ID ,,,,,THANKING YOU.

Dear sir, this is to bring u to notice that i have purchase acer s120 mobile ., but after a three month it shows a patch on lcd screen , so i londge a complaint for the same and it was clear after 1 and half month but on the same day menu button stop working, so i was told that we dont have part now and told me to come after a werk, but it took one month to solve the problem but on same day third problem arise which was memory card not showing and till now it is not solve... i m not interested in using this defected handset, so kindly replace this mobile.... or I DON'T HAVE OPTION AND WILL COMPLAINTAND GO FOR HELP IN CONSUMER COURTmy complaint no is 300905, mobil s.no is xph58an01013900aee671e and emei no is[protected].... plez act on my complaint.

i've bought acer timeline laptop on Sep 7 2011 in chandigarh...I was unable to take a backup intially and had booting error after 6 months and replaced my hardisk...now am having starting error...gave it in Redington India Chennai...15 days gone still they haven't repaired my laptop..poor product and poor service.

Respected Sir/Mam,

I have purchased a laptop of Acer (ASPIRE ONE 725) from Chroma Enterprise in Vadodara on 10th August, 2012. The S/N for the same is NUSGPSI0022190E6167600.

On 27th August, 2012 I worked on the laptop till 0030 hrs & then I kept my laptop inside the cover (pocket), I kept the laptop on the table which is 10 feet away from my bed & I went to sleep.
On the next day, i.e. on 28th August at 0800hrs, I took the laptop & switched it on for my work.
But it was showing a black spot (leaf shaped) sized around 1.5 inches on the left hand side on the corner. I was shocked.

Naturally, I immediately called up[protected]the toll free number of Acer) the "Customer Service Help Desk" & register a complaint for the same.

On 29th August, 2012, the engineer visited my place around at 1530hrs to repair my laptop & he said that "This is the LIQUID DAMAGE CASE", & it will not be covered under warranty. So I asked him the approximate budget for repairing. & he said the expense would be around Rs.5500/-. My laptop is nowhere touched, nowhere it is pressed.
How this thing has happened - it is a big question mark for me too.

After that, I requested the Customer Service Manager (Mr.Jignesh Patel) of Acer Service Centre of Vadodara to help me out with this. He asked me send the pics of the black spot on the laptop & he will speak to the company people about the same. But, company guys denied his request & they asked me to pay Rs.5500. without that the repair will not be done.

My laptop is hardly costing Rs.20000/-, & if I am paying Rs.5500/- to get it repaired; almost 25% amount of my total purchase I am paying to get my laptop repaired.



Please help me out with this.
My cell mumber is +91 [protected].






Thanks & Regards,
Samir Joshi

I purchased acer laptop on 17th Sep, 2010 with 1 year extra warranty.

My laptop screen is having problems but ACER says my warranty is expired. I emailed acer with the copy of my bill and serial number at the back of my laptop but they kept on denying the warranty. Please help me in this regard. I have attached the copy of my bill and photo of the backside of laptop.

Serial No. LXPTY[protected]B2BB2500

I am currently studying in PUNE and purchased my laptop from Jaipur.

Hi

i have purchased ACER 4830TG Laptop in Malaysia on 25/Nov/2011 now i got some mother board problem so now laptop wont start at all, so i have submitted my laptop in Acer Service Center Bangalore on 30/05/2012.

Acer Service Center people told me that it will take 1 and half month (MAX) to replace the mother board, so i have waited for their response when i called them about my laptop they keep on saying for 1 week like that they have extended upto 3 months, please resolve this issue as soon as possible as my warranty period is going to expire.

CASE ID :[protected]

Thanks,
Rahul B
Mobile :[protected]

I have already logged a complaint for defective Acer AS5755 laptop with serial number: LXRPV0C01612509E151601 and complaint number being[protected] for defaultive hard-disk drive on 12 Aug 2012. The engineer has visited on 14th of Aug 2012 and confirmed for the same. However, inspite of several calls to the Laxmi Nagar Service centre, East Delhi, they are still responding that they are waiting for the parts to arrive and postpone the commited date of service everyday. The product is even covered to an extra 'total cover' warranty valid upto 10 Nov 2012. Hope anyone accelerates the process, as my work is at halt due to your poor services.

Subject : Delay in Service – ACER

Manoj A Shah
Room No 6, Ramabai Wadi,
Vakola Village Road
Santacruz (East) – 400 055

Location : Mumbai

Name of Company : ACER
Service Centre Name : Acer Customer Service Center (RLC Pvt. Ltd.)
Address : 32, Sainath Industrial Estate,
Mahakali Caves Road, Opp Dominos Pizza,
Andheri (East), Mumbai – 400 093

Respected Sir,
I, Mr. Manoj A Shah bought a Acer Laptop Model No: AS5755G on 17/12/2011 from Vijay Sales, Last month it started giving problem its was not starting when I contacted the Acer service center at 32, Sainath Industrial Estate, Mahakali Caves Road, Opp Dominos Pizza, Andheri (East), Mumbai – 400 093 they told me that there is a problem with my keypad abd registered my complain No[protected] on 21/07/2012 and assured me it will be replaed within 2-3 days.

Now it’s nearly a month gone (24 days) and yet I have not got the keypad replaced. Every time I make a call to the service centre they say that the keypad is out of stock and it will take 2-3 days we will give u call once the keypad is available.

On 11/08/2012 I got a call from the service centre saying that the keypad is available and I can the visit the service centre on Monday 13/08/2012 and get my keypad replaced, but when I visited the service centre on Monday I got the same answer as keypad out of stock and they will get back to me in 2-3 days.

Kindly do the needful in this matter for which I will be thankful to you

Regards,
Manoj A Shah
Mobile No : [protected]

Acer laptop problem
laptop model: acer aspire 4535
serial no:LXPBE0C03993216B891601
from:KONERU LAKSHMAIAH UNIVERSITY(kl university),guntur dst,Andhra Pradesh.

sir,
My laptop's display is not coming and also mouse and speakers not working properly.When i called to the toll free no. of acer to verify the problem, they said that my laptop's serial no. is not validated in their software.They also said to send a mail to acer.[protected]@intravo.com.So plz take and register my complaint so that i can give my laptop to my near acer service center.
so kindly verify the problem and inform me soon.

M.Bala Chandu
mail.id:prince.[protected]@gmail.com
contact no:[protected]

dear sir .
i have buy acer mobile and it got spoil in a month so i submitted to service center in bombay and it is in warranty so they told me your problem will be solve in 7 working day's but now it is more then a month and when i call them they ignore me . try ed calling them but they never told me that when will i get my phone working. MY comlaint no. in acer (job card no.)329488

i have purchase an acer veriton desktop on 24/3/12 from Mx Information systems pvt ltd.
i have been faceing constant problems with my display driver and my mouse too. my desktop hangs every 5 mins. i have been constantly calling my dealer but he does not pay attention. i hope i get some solution to my problem

my laptop got some problem at 9/7/2012 i had complained to the company(acer)at same date.the engineer had come for visit at 11/7/2012 and told me that there was a need to change a hardware part and it would take 7 days to get the part from the company,but it is now 21/7/2012 and i receive a call from company that the part is dispatched today and it will take one week to reach kanpur and then the complain will be resolved.thus i lost my 17-18 days due to disturbance in my studies without my laptop.this give me a lot of mental harassment.i am doing my m.tech. from h.b.t.i.kanpur and without laptop i am unable to continue my study.please help me

Sir
My name is Ajay Kumar Singh .I had bought ACER Aspire one d257 model in Dec2011 from Diamonds Computers, Sanjay Place Agra. My Acer notebook is Creating problem from starting onwards after purchasing from 20-25 day. its battery after consumption of 65-70% ( i.e. remaining of 30-25% of charging) automatic goes switched OFF/Hybernate mode. when i try to switch ON again it does not get ON. when i Plugged ON for charging then it is able to switched ON and at that time Battery Shows 5-6% Charging. i have visited 5-6 time Service Centre Digital Care Agra (UP) for this problem and still visiting but problem Still persists. Service centre is telling that they have replace Battery but Still problem persists.MY current CASE ID :[protected]. i am getting frustrated by going again and again. kindly replace or Change my Notebook.
My previous Case ID:[protected] and[protected].
Thanks

Acer support team says that Acer is committed to provide us the best service and support, always.. what a joke.. the kind of support acer provides to its customer is pathetic. acer is losing its goodwill in the market due to the shoddy response of the support team.
I am Vikrant and i bought an acer aspire 5750 for myself and acer aspire one for my cousin last year in sep.. first i faced problem with the battery of aspire one which even after numerous calls and repeated reminders was not replaced. now again facing similar situation. my aspire 5750 fell from the stairs of metro station ad was physically damaged. i bought it with total cover certificate so lodged a complaint in may by calling the customer care.. i was given the complaint nmbr[protected]. even i dropped a mail to acer.[protected]@intarvo.com for the same.. even after constant reminders to the support team they didnt take it seriously. today when i called the customer care again they told me that my request has been rejected from the service centre. to my surprise, i wasnt informed about this by the service centre.. acer customer support is worst i have ever seen. is it only customer's duty to keep calling the customer care and doesnt the customer care hold some responsibility towards their customers..?? pathetic.. just thinking to go to consumer court. i mean what's the point of paying for total cover if it isnt taken seriously..?? pathetic acer..

Acer Laptop purchased on 27th May, 2012 from Croma, Bhayander, Mumbai, without using the same has been crashed and the same was given to your Service Centre at Andheri East on 21st June 2012 and was told that the same will be returned to us within 4 to 5 days but regret to say that 8 days have past and till now it has not been done and thereafter spoke to them they informed me to call the Customer Care and after contacting them they kept transferring the call from one dept. to another and later they informed me that the hard disc will come from Bangalore which will take another 10 to 15 days. Hence I request you to kindly give me replacement immediately or return the money back as I do not want to have a repaired Laptop when I have paid hard cash for buying a new one.

Hope you understand the above and do the needful immediately and do not force me to take further steps.

Thanks,
Michael Dmonte

My note book get a falt past 2 month i give my note book 6 may 2012 delear in sumit computer ferozepur the delear note a complante in your helpline 29 may complente no is 05292109 past 15 days of complente the delear said me call the help line help line said call service center service centre said call help line and round by round i call near about 50 times service center, acer helpline and delear so plese solve my problem it is urgent for me my work has stop 2 month so again please take a action for my help as soon as posible

I made a complaint for Acer Gateway laptop with the case ID[protected], the engineer visited the location and I was told that the keyboard needs
replacement for which I have sent the copy of the bill to the service centre. After more than one week of continuous follow-up with the service centre and with the customer care department of Acer, I am yet to receive a resolution.Nobody I have talked to have given me any date for the replacement of the keyboard. The service centre and the customer base is in Bangalore, (where I am located) and there should not be any delay in replacement.

Since the issue has been pending for such a long time, I am in the right to ask for an immediate replacement of the laptop with a new one. As the keyboard is not functioning, I'm not able to use the laptop and this is a serious loss for me.

I bought an Acer aspire laptop about a 1yr 1/2 ago from Walmart which my friend said was the best they had. Well the charger wouldn't charge the computer anymore I was told I needed a new one. I went to Acer to buy a new cord through their tech support online. Got it here and checked it out then you could see smoke coming from the bottom of it. Turns out they sent me the wrong cord with the wrong voltage fried the motherboard. Well after that I tried to get in touch with them directly but there's no number for them directly its all going through the lowest of people in the chain to get to a higher up and even then none of the numbers given online go to to anyone in the us it's all in India! This company is very well hidden don't like to help those that need them. I'm trying to get the thing fixed through them since it was their fault for sending the wrong cord! I made a complaint with the FTC and I suggest that everyone who has a complaint with Acer do the same. BBB won't help they only deal with stuff locally.

This is to bring to your notice that i purchased my laptop in the month of June 2011.
And started facing problem w.r.t Battery Backup in 10th month of my purchase.

I called the customer care for the same but no solution was provided.
Once i visited on of the service center near Laxmi Nagar(Near V3S mall), but i was surprised to hear from them that my
battery is giving backup of 2-3 hrs. but it was a blatant false because actually battery backup were of less than an hrs.
Surprisingly i checked the battery backup once again but same result .

I WONDER what kind of equipment do they use for checking the battery Backup.
Being such an renounced company but such a bad customer service.

Only in 1 yr if laptop is giving less than an hr (45 min approx.) battery backup is an big manufacturing issue.
I am really pissed off from the service of this company never in my life going to purchase this product nor do i will suggest anybody.