Acer India Complaints & Reviews

sir,
I went acer service centre(Address:dotcom,aa-115,shanti colony,anna nagar,chennai-40) primarily for bluetooth issues and speaker problems. They solve the speaker problems but bluetooth remain unsolved.I visited the service centre again,they solved bluetooth issues and created altogether new issues in my laptop,i.e, screen and displays problem.For that i goes again to the same service centre and they did something,taking long duration of delivering.Within an hour o[censored]sing my laptop the same problem persists.Again, i went there, they told the motherboard need to be replaced. And the reason of being facing the problem of screen and display is nothing but the motherboard!!.,that need to be replaced.For the same reason, i went there for four times with complaint numbers:56396,51635,41980 and 7999.AND the same problem came again and again!!...Moreover, the service people have taken a month time or more to solve an issue. They are very late to solve the issues and deliver on time!.
My laptop is still in service centre,they are not replying anything!! When I call them they used to say, I will call CROMA people and all, about mother replacement and will do the requisite service and call back but they won’t!!! Moreover CROMA PEOPLE ARE NOT DOING ANYTHING!!
The service people are not replacing the mother boar,even if my laptop is under warranty, giving excuses that are out of our understanding.

I hope you understand my words and problems and will not enforce me to go for consumer case..
MY DETAILS:-
name:- ravi kumar
product serial no:-LXPAW0Y0099320CA8D2000
invoive no:[protected]
model no:-(aspire)5536
date of purchase:-17/10/2009
purchased from:-CROMA,T NAGAR,CHENNAI
SERVICE CENTRE DETAILS:-Address:dotcom,aa-115,shanti colony,anna nagar,chennai-40. Mr.KUSHAL and Mr. RAJ are the service people whom i faced.
Current complaint no:-56396,given on the date 12/10/20012. and not yet recieved.
Warranty:- croma extended warranty
the proof of bill and extended warranty are attached and send to acer.[protected]@itarvo.com
MY e-mail id is:- [protected]@gmail.com
contact me:-[protected].

Sir
I B.N.M.Pratyusha ,pursuing Mtech at Gitam university,vishakhapatnam. sir i purchased ACER laptop model no:ASPIRE 5742 on AUG.14th 2011,at RELIANCEresQ, CMR central, madilapallem, Visakhapatnam. we have taken additional warranty so our laptop expire date is on AUG 14th 2013.my Acer SNID CODE--[protected].
Sep21st 2012 we have given our laptop to RELIANCE resQ ,cmr central due to the problem in the laptop i.e.,that its automatically switching off and their gave on OCT.3rd 2012 and their said that Mother Board was replaced but it was not rectified additionally Two more problems was araised those are CD drivers were not detecting and also the Lanport pin was not working so, again we gave on OCT 7th 2012. And also our OPERATING SYSTEM was totally trashed in their hands.we lost our whole data.
If we called to the RELIANCE resQ ,cmr central for enquiring there are saying that it will be dispatched within 2 days then we waited for 2 more days and if we called back again then there are saying that the problem was not detected and it is not rectified. this is way they are responding. And also sometimes there are saying that due to Dussehra holidays it was not rectified but RELIANCE resQ service is available all round the year..
Then i mailed to Customer Support <[protected]@resq.in> and one of their service men(Ganesh,vishakhaptnam) called me and he asked me the problem and he told to contact me shortly but no response from him.
Also i received call from Reliancereq, CMR central, madilapallem, Visakhapatnam,they said that acer land port pin was not available so we are replacing new laptop TOSHIBA 5010 which has the same configuration. and again they called me and saying that we purchased the landport pin we will give your laptop only .
What is this one time they are saying onething and another time another thing.this is way to do service and it that Acer spare pasts are not available? And we are totally and completely not satisfied with your service.Is acer company there are not?
I am a mtech student,i had lot of project works due to this my work was pending this is due to the negligence of the reliance service.
This is the way to response and how many days it will take to rectify the problem and also response from them was also not good.and we are not satisfied with your services.
Finally make sure that our laptop should be given within 3 days with fully rectified or Replace the new one

kindly reply as early as possible

Thanking you

yours faithfully,
B.N.M.Pratyusha
mobile no:[protected]

sir,
I went acer service centre(address:dotcom,aa-115,shanti colony,anna nagar,chennai-40) primarily for bluetooth issues and speaker problems. they solve the speaker problems but bluetooth remain unsolved.I visited the service centre again,they solved bluetooth issues and created altogether new issues in my laptop,i.e, screen and displays problem.For that i goes again to the same service centre and they did something,taking long duration of delivering.Within an hour o[censored]sing my laptop the same problem persists.Again, i went there, they told the motherboard need to be replaced.and the reason of being facing the problem of screen and display is nothing but the motherboard!!.,that need to be replaced.For the same reason, i went there for four times with complaint numbers:56396,51635,41980 and 7999.AND the same problem came again and again!!...Moreover, the service people have taken two or more weeks to solve any issues.they are very late to solve the issues and deliver on time!.
The service people are not replacing the mother boar,even if my laptop is under warranty, giving excuses that are out of our understanding.

Hope you understand my requisites and do the immediate steps so as not to force me to go beyond!!!

I AM JASPAL.
MOBILE NO- [protected]
COMPLAIT NO- 100912_456
"Meri complait kiye hue 5 days ho gaye hain lakin abhi koi vi enginier mere ghar nai aaya,,,,,
etni branded company hone ka kiya faayda
maine Rs 30,000- ka purchace kiya tha
agar mujhe aapki is service ki boori haalat ka pata hota to main kisi aur achi company ka laptop purchase kar leta.
agar aap main kuch insaaniyat baaki bachi hogi aap jaroor meri problem solve karenge
main aap ke helplines main daily call karta hu lekin aap thoda sa vi dhayan nahi dete hain
TAHANK YOU

RESPECTED SIR,
THIS IS PRAKASH VAGHASIYA, I WAS USING ACER PHONE(E210, SR. NO.XPH68AN[protected]E) FROM LAST ONE AND HALF YEAR, FROM LAST THREE MONTHS I AM FACEING PROBLEM IN TOUCH PAD SO I AM NOT ABLE TO ENJOY USES OF MY MOBILE PHONE.
I HAD GIVEN MY PHONE TO CHANGE TOUCH PAD AT AUTHORISED SERVICE STATION (ARMEE INFOTECH) SURAT, GUJARAT.ON[protected]. THEY HAD COMMUNICATED ME THAT THEY DON'T HAVE SPARE PARTS, THEN I HAD TALK TO MOBILE MANAGER, HE TOLD ME THAT WHEN I GET SPARE PARTS THEN I WILL GIVE YOU, STILL I AM WAITING BUT HOW LONG I HAVE TO WAIT I DON,T KNOW????????????????????
MY QUESTION IS THIS THAT IF COMPANY DON'T HAVE SPARE PARTS THEN HOW LONG I SHOULD SUFFER IF THEY DON'T SATISFY MY NEED THEN PLEASE GIVE ME DOU LATTER SO I SHOULD PURCHASE NEW PHONE OR REPLACE ME NEW MOBILE.
THIS IS MY FIRST AND LAST COMMUNICATION SO REPLY IT OTHERWISE I WILL GO LEGALY TOWARDS COMPANY AND I WILL COMPLAIN TO CONSUMER FORUM



PLEASE DROP ME LINE SOON
THANKING YOU
YOUR FAITHFULLY,
PRAKASH VAGHASIYA
[protected]

dear sir
i was purchase a acer aspire one d 270 from veejay sales vashi on 16/Sep/2012 after purchasing the laptop there is problem within seventeen days i was launch a complaint on call center case id[protected] dated 3/Oct/2012 i visited to service center they are told me there some problem with touch pad i was ready to repair they are replaced that part but the problem is as it is now they are saying the problem with mother board in this condition how i accept repaired PC this is fully manufacturing defect and call center person's say ed we cant replace the laptop we can only repair
i don't understand what can i do , please help me sir i want replacement and they are not Raddy to giving me replacement

KAMLAKANT
[protected]

the following serial number computers are not working
serial number
AW162GT433B47731581E
AW162GT433B47731641E
AW162GT433B47731701E
AW162GT433B47731511E
AW162GT433B47731681E

Sir,
I have purchased Acer aspire laptop last yr in Dec,since then I have some prob regarding my hardware and software as well.But to my disappointment I have a lot more prob came together in the machine .On 14 sept-12 , I went to the dealer and told him the condition of the machine which he has sold me,he asked me to go the nearby service center of acer i.e. "Digital solutions",Lucknow. I told the same problem there too, but to my bad luck the problem was not checked properly n they told me that because of load and many processes running together there is some sound coming from the fan but- no worry! it's not a problem and the machine is ok. I came back and again after a week the same problem occurs I went back to the service center and deposited my system there on[protected].since then I don't have any message regarding my laptop.I have tried a lot to check the status but it was all wain, the esteemed support no. of acer is not available most of the time or not found.Hope you will understand and contact me as soon as possible.

-Alok
[protected]

laptop was purchased in nov.2011. Within 3 months motherboard was replaced since there was no display by the local serlcentre. Within one month the audio is off, A howling noise eminates when the vol. control is operated. There is no reproducion of basic sounds or the sounds from web. I am not able to get to acer on 1800 or on bsnl line. I request you to help me out My guarantee is upto Nov. 12. I spoke to Mr. Anil and nothing has happened. Kindly register this and intiimate Hyd centre to attend, Pl ack. Sarma

I purchased a Acer Laptop model Aspire 4755 ten months ago. After that it's keyword stopped working, some keys were not working. I booked a complaint dated 14th September, 2012 - complaint number[protected]. They asked me to bring it at service center and 7 to 10 days to fix problem.

Today on dated 1st October, 2012, after 15 days i got my laptop without repair. Now not any key is working, with additional problem. The reason they told, that this model's keyboard is not available in India. If i want to fix this problem, i need to buy from USA or other countries.

Can i complain it in consumer forum ????

Please suggest me...

Thank you.

VINOD

Dear Team,
I have logged my notebook issue on 08/09/2012 from call center but still as on date my complaint is not attended by them after that
i tried several times to know the status but the ivrs system always give me only one message that all our engineers are busy in attending call please wait sometimes for hours ihave to wait and nobody came on the line nor any body is bothered to know why its not attended. I think since Its under warranty period so company donot want to attend my call after this warranty period is over they will be attending this problem. I think this was my worst experiance. mobile [protected]

Hi.

I bought the laptop from Croma centre (Rohini) in July,2011 and took extended warranty from them. After 1 year my laptop stop working so I contact Acer Customer Care Centre but they said as my Acer Warranty is over so I will get the service from Croma Service Center.
Later on after contacting Croma Contact centre, they requested me to visit Croma affilated Acer Service Center.
I visit there service centre on 01st Sep,12 and they told me to leave it for testing. "THAT TIME WAS BATTERY WAS IN ABSOLUTELY FINE". 2 days later when I contacted them they said laptop's motherboard not working. So, i requested them to change it and that time they informed that Battery is not working.

After 15 days of struggle I got the response from the Acer Service Centre that my laptop is now fine and they replaced the motherboard within extended warranty but the same time they told me that Battery is not working and they want to replace it and it will be chargable. On 21st Sep,12 I visited there servive centre and they gave my laptop and said for battery I need to pay once they have battery in stock. When I asked why should I pay for that when I knew that "BATTERY WAS WORKING FINE WHEN I SUBMITTED THE LAPTOP" then they said that they are only service and for any issue "Tata Aig Insurance" will take care.
Apart from that when I checked the laptop configuration "MY ADDITIONAL RAM WAS MISSING". For that they said that it was missed by mistake and they assembled my RAM in other laptop my mistake. Later on they rectify it.

I want you to resolve my issue as it was service centre fault.

Details are mentioned below:-

Laptop :- Acer 5830T.
Acer Service Centre:- Digital Solutions, Sadik Nagar, Delhi.
Complaint No:- T0028.
Complaint Date:- 01st Sep,12.

I HAVE PURCHASED ACER ASPIRE ONE 725 NOTEBOOK MODEL NO. NBNACE725/AMD/W-7 (SN-NUSGQS1001220IE93C7600) FROM KRISH TECHNOLOGY & SERVICE, 101, A-1, RAJA HOUSE, 30-31, NEHRU PLACE, NEW DELHI - 110 019 ON 25TH AUGUST 2012. AFTER TWO DAYS I TRIED TO SWITCH ON THE SYSTEM BUT IT WAS NOT SWITCHED ON. LET ME KNOW WHAT TO DO NOW.

FEEL FREE TO CONTACT US AT MY MOBILE NO. +91 11 [protected] OR SUGGEST AT MY EMAIL [protected]@YAHOO.CO.IN.

THANKS & REGARDS
SHIBU CHAKRABORTY

Sir,
My name is dheeraj and i have a latest model acer aspir i3, the complaint was not booting, i called the toll free number which took such a huge time that i have to wait for half a day. this is very irresponsible thing afterwards once i was connected they took my model number and they gave me a case id[protected]. they told me it will take three working days to attend the case on the third day a guy came and told me that he is from the acer company and took the laptop he gave me a slip without any sl.number on that, till date i have not get any response from them what should i do....shall i go for a consumer court and put up a case against you and your service.Let me check weather this will make any difference.....

regards
Dheeraj.P

SIR ,I AM HARIDAS PRAMANIK ,MY LAPTOP MODEL NUMBER LXPF80C01193315C452000. PRODUCT MODEL AS5738 , WARRANTY TYPE N110Q000.INSTALLATION DATE /SHIPPED DATE 15/01/2010.WARRANTY EXPIRE DATE 14/01/2013.ADDRESS KOLKATA,DIAMONDHARBOUR. STATE WEST BENGAL, EASY CARE SERIAL NUMBER ECN[protected].
SIR CD DVD DRIVE IS NOT WORKING ..SO I WANT TO VISIT THE SERVISING CENTER(BERHAMPORE (W.B) ) , SO PLEASE GIVE ME COMPLAIN ID ,,,,,THANKING YOU.

Dear sir, this is to bring u to notice that i have purchase acer s120 mobile ., but after a three month it shows a patch on lcd screen , so i londge a complaint for the same and it was clear after 1 and half month but on the same day menu button stop working, so i was told that we dont have part now and told me to come after a werk, but it took one month to solve the problem but on same day third problem arise which was memory card not showing and till now it is not solve... i m not interested in using this defected handset, so kindly replace this mobile.... or I DON'T HAVE OPTION AND WILL COMPLAINTAND GO FOR HELP IN CONSUMER COURTmy complaint no is 300905, mobil s.no is xph58an01013900aee671e and emei no is[protected].... plez act on my complaint.

i've bought acer timeline laptop on Sep 7 2011 in chandigarh...I was unable to take a backup intially and had booting error after 6 months and replaced my hardisk...now am having starting error...gave it in Redington India Chennai...15 days gone still they haven't repaired my laptop..poor product and poor service.

Respected Sir/Mam,

I have purchased a laptop of Acer (ASPIRE ONE 725) from Chroma Enterprise in Vadodara on 10th August, 2012. The S/N for the same is NUSGPSI0022190E6167600.

On 27th August, 2012 I worked on the laptop till 0030 hrs & then I kept my laptop inside the cover (pocket), I kept the laptop on the table which is 10 feet away from my bed & I went to sleep.
On the next day, i.e. on 28th August at 0800hrs, I took the laptop & switched it on for my work.
But it was showing a black spot (leaf shaped) sized around 1.5 inches on the left hand side on the corner. I was shocked.

Naturally, I immediately called up[protected]the toll free number of Acer) the "Customer Service Help Desk" & register a complaint for the same.

On 29th August, 2012, the engineer visited my place around at 1530hrs to repair my laptop & he said that "This is the LIQUID DAMAGE CASE", & it will not be covered under warranty. So I asked him the approximate budget for repairing. & he said the expense would be around Rs.5500/-. My laptop is nowhere touched, nowhere it is pressed.
How this thing has happened - it is a big question mark for me too.

After that, I requested the Customer Service Manager (Mr.Jignesh Patel) of Acer Service Centre of Vadodara to help me out with this. He asked me send the pics of the black spot on the laptop & he will speak to the company people about the same. But, company guys denied his request & they asked me to pay Rs.5500. without that the repair will not be done.

My laptop is hardly costing Rs.20000/-, & if I am paying Rs.5500/- to get it repaired; almost 25% amount of my total purchase I am paying to get my laptop repaired.



Please help me out with this.
My cell mumber is +91 [protected].






Thanks & Regards,
Samir Joshi

I purchased acer laptop on 17th Sep, 2010 with 1 year extra warranty.

My laptop screen is having problems but ACER says my warranty is expired. I emailed acer with the copy of my bill and serial number at the back of my laptop but they kept on denying the warranty. Please help me in this regard. I have attached the copy of my bill and photo of the backside of laptop.

Serial No. LXPTY[protected]B2BB2500

I am currently studying in PUNE and purchased my laptop from Jaipur.

Hi

i have purchased ACER 4830TG Laptop in Malaysia on 25/Nov/2011 now i got some mother board problem so now laptop wont start at all, so i have submitted my laptop in Acer Service Center Bangalore on 30/05/2012.

Acer Service Center people told me that it will take 1 and half month (MAX) to replace the mother board, so i have waited for their response when i called them about my laptop they keep on saying for 1 week like that they have extended upto 3 months, please resolve this issue as soon as possible as my warranty period is going to expire.

CASE ID :[protected]

Thanks,
Rahul B
Mobile :[protected]