Acer India Complaints & Reviews

sir/madam my notebook is in warrenty. on 3/9/2012 my grphic card creates problem and my notebook was not working well then go to acer service centre that is on 613, roots tower district centre, delhi but i did'nt get expected response and then i download graphic software. now again my notebooks flap(lid) get loose and again i went there but this time it was extremly bad response i get, service executive said that it is damaged and will be replace and charged 5000 rs. without open it, when i asked to at least open it and then we'll see what is the problem then they said that it'll be charged of rs. 400. I am really upset with their behaviour with me

please give me a response......
[protected]@its.edu.in
[protected]

Dear Sir,
I have bought an Acer notebook model no D270 Serial No LUSGN[protected]B047614 ON 6th april 2012 and since the beginning itself there is problem of screen flickering in the notebook.
I have shown this laptop in your service center and they have changed a cable which according to them was the reason of the problem. The complaint no was[protected].
Still the problem is not resolved. Please understand that it is very difficult for me to keep visiting your service center again and again as I myself work in a private company and my job location is out of station from chandigarh (from where i have bought this notebook) and leaving the laptop at your service center also hinders my work as i need this notebook for work purpose.
My request to you is to kindly look into my compliant seriously and give me a permanent solution for the problem whether it is through repair or through replacement of this notebook.

Thanks & Regards
Mohit Kumar
mail id:- [protected]@yahoo.co.in
cell no :- [protected]

DEAR SIR PLS HELP ME I AHAVE A BIG PROBLEM FACE YOUR SITE.

I HAVE A PERCHASE ACER EMACHINES E732Z S/N. [protected], LXNCB0C[protected], PERCHSING BILL DATE[protected]. BIL SERIAL NUMBER 514, BOOK NUMBER 11, IT LAPTOP PROBLEM DVD WRITER & DISPLAY .

I HAVE A BIG PROBLEM YOUR SITE LONG TIME I HAVE TRYING YOUR CUSTOMER CARE TEAM MONY TIME BUT NOT SUPPORT YOUR TEAM PLS HELP ME .

DEAR SIR PLS SOLVED MY PROBLEM SHORTLY TIME .
THANKS

VIJENDER SINGH

[protected]

[protected]

SHOP NUMBER 47. STATION ROAD SUPER BAZAR
MORADABAD 244001
UTTER PRADESH INDIA

Dear sir

I have already perchase acer emachines laptop E732Z. serial number [protected]

This product perchage date[protected]. Bill serial number 897, Book number 18, retailer store om computer shop number 19, super bazar station road moradabad 244001, u.p. india.



dear sir i have already complent acer sirvice center your ingineer visit 5 time but not solved my problem your site your


CCFR NUMBER 74995, 18894, 65930, 12663, 12615.


PLS. HELP ME & SOLVED MY PROBLEM THANKS.

I HAVE A FACE BIG PROBLEM YOUR SITE.


OMVEER SINGH

[protected]

[protected]

SHOP NUMBER, 19,
STATION ROAD SUPER BAZAR MORADABAD UTTER PRADESH INDIA

i have a lappy (acer-aspire 5755) which is in warrenty period...
i have many problems in this lappy but major problem having from keyboard.. i wanna to change my keyboard or fix my problems by repair or any other trick..
plz send me a possitive feedback...
plz send a agent to fix my problem soon.
my contact no are [protected] & [protected]..
contact me soon.

I have bought a acer laptop 2 years back(approx.) and now i am facing with a problem that my laptop graphics display is malfunctioning and when i reported to acer center in Ludhiana they told me that they will be replacing my motherboard but they said that the part is currently unavailable and they show no significant response from their side. I am being suffering with this problem from 2 months back i am totally fed up with service of acer laptops.
I request the authorities that they should resolve my problem as soon as faster so that my faith in acer remains the same as it was earlier.
Thanks
my laptop configuration:
ACER ASPIRE 5536G
serial no::LXPB10X0289411C73C2000
windows 7 64 bit

the acer service centre operator at kolhapur is a fraud person..........
1st of all the acer service centre is not like the standard service centre...
the centre is like personal home.......
and the person is cheating with consumers.........
i had given my laptop to him on the date 14th of march 2012.........
than he kept my laptop for a week n than replied me with high quation of 5000 rs for a single lock damage......
than i denied the offer than he started to bargein....he told give 4000 rs , after few hours he gave me offer of 3500 rs......
but due to his aerogent behavior i demanded to return back my laptop ,....
so he misbehaved with me and returned my lapatop in very damaged n poor condition......
he retuned my laptop in open condition(not in assembled condition).....
pls take serious action ...........
he tortured me alot....now my laptop is in very bad condition so pls help to solve this situation.......
thanks...

I have purchased Acer laptop last year in April which says that I will have 1+1 i.e 2 yrs warranty on my product, also charged more but now they (acer) is refusing to do so,
Please tell what to do now & where to file the cheating complaint for it.

Also people aware of them you too and opt for better product than this.

I PURCHASED ACER LAPTOP TWO MONTH AGO.AFTER SOMETIMES MY LAPTOP GOT MANY PROBLEM THEN I CONTACT COSTUMER CARE BUT THEY TALKING ROUGHLY THEY HAVE NO IDEA HOW TO TALK WITH COSTUMER THEY DID NOT SOLVE MY LAPTOP PROBLEM.I DID A LOT OF DISCUSS.THE ACER COMPANY IS VERY BAD SERVICE IN INDIA IN ANY PLACE THE HAVE NO SUPPORT AFTER U PURCHASE LAPTOP.THIS SERVICE IS 0 IN INDIA.DO NOT PURCHASE ACER LAPTOP AND DO NOT ADVICE OTHER.I[censored] WANT TO PURCHASE LAPTOP I AM GIVING SOME COMPANY THEY ARE GOOD SERVICE PROVIDER IN INDIA DELL,HP,COMPAQ.BECAUSE I USED HP COMPAQ AND DELL LAPTOP THEY PROVIDED ME GOOD SERVICE.ONCE AGAIN I ADVICE DO NOT PURCHASE ACER LAPTOP I[censored] PURCHASE LAPTOP U GOT BAD SERVICE.

We purchased a new 2.5"slim external hard disk on March'11. our product is currently not functioning/Loading when connected. so i kindly request you to repair mine and provide me with a good quality piece.

Thanks,
With Regards,
Balaji R

I have purchased a LAPTOP ACER brand from EBAY.IN in Dec 2010,from the day one I have problem with my display goes dim,I have complained many times and ultimately it was attended in Dec2011.It was working fine for few days then again got complaint ,when I reported to them by mail they simply refused to attend stating that my laptop is out of warranty.My question is the laptop having quality issue(manufacturing problem or defect) that they did solve temporary,now since it is warranty period is over they demanding for money.I want to get my laptop replaced or rectified since it is manufacturing problem.Please help me Ravichandran [protected]

Acer Laptops
Delhi

This is to Inform You that on 15 /jan/2012 I bought a D257 Mini Acer Laptop . Yesterday When i Opened the laptop, i saw my screen was damaged,
i donot how this all happened. there was no physical damage or scratch . Now i am not able to use my laptop . i want this laptop to be replaced .
i will look forward to your reply and resolution to my problem .i will appreciate if you will look into the matter and provide me the solution .

Acer Aspire1 D257-N578QKK
Acer Laptop Serial No. LUSFS[protected]BFE7600
Eshaan
[protected]
[protected]

My name is Kavita. I happened to purchase my Acer laptop(ASPIRE 4738Z) on June, 2011. Few months back, well within 6 month, the charge of the battery was not lasting for more than 45 minutes and I immediately called up the Acer customer care center and asked them for replacement.
The Acer customer care people responded by saying for 30 minutes battery backup, it will not be replaced and since I might be using some software(Window 7 Started) in my laptop, that is the reason why I am not getting optimum backup (2 hours) from my battery
and informed me that there was absolutely nothing wrong, but unfortunately there was a problem showing with my battery(Consider Replacing your battery).
My First complaint number[protected].I visit acer service center also they told me same thing.
Request you to replace my battery.
Pls Mail me kavita.[protected]@yahoo.com

I had lodged a complaint with ACER vide case id no:123011:12 om 30.12.2011 for my ACER Laptop Model Number :AS5745, Product Serial Number:LXPTW0C[protected]C72500 which is under onsite warranty. The Service Engineer came promptly and informed that the LCD needs to be replaced. As the part was not available at Ranchi I was told that it would take about a weeks time for the part to arrive at Ranchi. The laptop has not been repaired yet, and because I had purchased the laptop for my daughter who is a student at Chandigarh and she was facing serious problems with her projects in the absence of the laptop I had requested M/s ACER through email to get the laptop repaired latest by 08.02.2012 or replace with new one, so that I can send the laptop to Chandigarh through a family member who was going to Chandigarh on 09.02.2012. But unfortunately ACER did not bother to even reply to my email. The local , service centre of Ranchi informed on 07.02.2012 that part is expected on 08.02.2012 and the machine would be repaired as soon as the part arrives, but the part did not arrive on 08.02.2012.

Under the circumstances I have no other option but to buy another laptop for my daughter as she cannot wait indefinitely for the the laptop to get repaired, moreover I have to send the laptop to Chandigarh after it is repaired and I have to wait till someone in the family goes to Chandigarh. I want complete refund of the money which I have paid for the laptop immediately as even if the laptop is repaired after I am compelled to buy a new laptop for my daughter, it will be of no use. If repair under onsite warranty takes unlimited time how will the consumer manage if there is inordinate delay. Moreover a laptop needs to carried from one place to the other very frequently and such delay in repairing will render the purchase useless.

Sir,
A acer laptop purchased from Athrava Computer, E5/16 Arera Colony, Bhopal Cell No. [protected], Cash Memo No.139 Dt.9.6.11 Serial No. LXPMJOC[protected] . Having battery problem, the same has been shown to Athrav computer and they sent us to the Service center of Acer at Bhopal. They (Bhopal center) agreed to replace the battery and told it will take time to receive the same from their Bangalore Office or you can directly...

i Angel Jain, hv purchased an acer laptop (SERIAL NO.- LXPSN[protected]FD902500) on 04/03/11....n jst after 5 months of purchase its starts generating problems. I logged my compaint twice at acer technical support n once at their complaint id (i.e. acer.[protected]@intarvo.com) but am vry disappointed by the kind of service acer ppl are providing. Baisically i hv three issues going on with ma laptop right now...
1. some of the keys are not working
2. an abnormal blurred block is coming on 1/4 of ma screen &
3. the system hang every alternate minute just after a start (wid 4GB RAM n a core 3 processor..??) after wic i hv to restart it n dn it hangs again.

so all in all ma laptop is jst useless within its warranty period + thanks to d kind of service acer is providing....its nt even being used from sept2011....

a guy frm acer agra service center (AS Computers Services Ltd) visited for onsite warranty bt acc. to him its a physical damage. few days before i jst close d lid of ma laptop during night n in d morning its al blurred. i jst cant understand how can d screen of the laptop be damaged jst by closing d lid (n nt in a rough manner at all). there is not even a single scratch either on the outer body or on any other part of it caz it jst happens like dat n i even dnt understand how. i even send few snapshots of my laptop screen so as to make acer ppl convinient to understand the problem properly n act upon it sensibly.

i hv registered my online complaint via mail on 9th jan & received a further mail from some Mona Shinde (Acer E-mail Support (Laptop, Consumer DT & Projector) ) which states that "We really regret for the inconvenience, however the same has been forwarded to the concerned dept & will resolve the issue up to your satisfaction"
but after that i hvnt received ny further mail from acer and wnevr i called acer on the no's given below the mail to know about the status of my complaint...evrytime the TSO ppl give me the assurance that your complaint have been forwarded further by our mail department and you will receive a satisfation mail today itself from acer...bt that never happens.

basically i am fed up of complaining to acer as they didnt respond properly and the kid of service acer technical support guys are providing is more than useless caz they dnt know hell about anything and wnevr u ask them 2 tranfer the cal to some higher authority or jst provide some no. on which a person can check the status of their complaint, they are jst incapable of doing ny of those....
and as far as my complaint is concerned, i think acer ppl are jst waiting for my laptops warranty period to pass away, so dat i dnt hv any further reason 2 complaint about.

i am forwarding u this mail so as to let acer higher authorities know that customers are suffering by the kind of service acer india is providing and act positively upon dat as soon as possible. And it vl be gud if they jst let me know whether they are capable or not to act on my complaint before my laptops warranty period expires.

Thanks & Regards
Angel Jain
[protected]

I purchased an original Acer adapter with a warranty of one year, it got faulty within six months of date of purchase. i took the adapter to the Acer authorized service center, its almost 15 days now, i am not able to finish my work. i cannot do anything but wait as the Service center representative is not giving a positive response.

Kindly take Actions so that i can resume my pending work which is increasing day by day.

service center Contact Information : My Case ID is "2362"

Digital Solutions
Vashisht complex, sikanderpur
Gurgaon.
Ph. No.[protected]

i gave my lap fr service and they had last my z key and laptop bag
some of their staff tookmy laptop bag and went itseems
making trouble to give it back
acer service sucks man too much head weight
pls guys never buy a acer
i[censored] have a idea of buying a lap dnt ever think abt acer
flustered by acer service center amchikarai

Product support stopped with 12 months of purchase & no response from company Since last three months

I had purchased Acer X960 smart mobile phone in Sep’2010 for Rs. 13000/-. it started giving problem after 8 months o[censored]se & the company provided the warranty support to my satisfaction. within 10 days of warranty period which expired on 17th Sep’2011, in first week of Oct’2011, the handset fell from the bed & started giving problem in display. On visiting to service center on 11th Oct’2011(Quest Infotech, Roots Tower, New Delhi), they confirmed that the display has gone faulty & needs to be replaced after some time as the spare display is not available in stock. I had waited for more than a month & on 12th Nov’2011, I got my phone back with intimation that whenever the spare display will come from Acer India Ltd, the same will be replaced. They did not have any idea of time even after lapse of 10 week.

On contacting Acer custmer care, the company has informed me that the screen for the phone is not available. I have asked the company if there any scope of getting the screen or repairing of the faulty one? Or I need to throw away the smart phone worth 13000/- with in just 12 months of its purchase. The company is silent & not responding. Even after 12 weeks no response from company.

Pls help me.

Hi,

This is regarding my laptop, my first purchase of an Acer product & your customer service.

I had purchased my laptop in the month of Oct-2011 from your authorized seller in Sec 20 C Chandigarh.

And in the month of Nov itself it started giving problems to me.

First, its keyboard started giving problems, letter C stopped working in it and then started working and letter M stopped working & now both are working

Secondly battery stopped charging in Dec itself, I handed over the laptop for repair at your Auth. Service center in Chandigarh (Teg Computers) & since then I am getting dates about getting my lappy back.

I submitted my laptop on 4th of jan and till date I am just getting dates and no service, firstly I was told that its battery is faulty and we need to replace the same I waited for a week for battery to arrive and then I was told to take my lappy back as it was done.

I went to your service center after numerous calls inspected my laptop and got the same problem again (battery was not charging), then i was told to visit next day again, I called up next day , then your engineers found problem in motherboard and I was given 19 of jan to collect my laptop as it will be repaired & I am pretty sure when battery took a week to arrive , my motherboard is definitely gonna take a month now.

Anyways it is, I don’t want the same faulty machine back, my whole work depends on the laptop and I am suffering from last 15 days, and I can’t wait any longer and not interested in taking back a repaired machine which started giving problems in very first 2 months of its purchase, lying in the service center junk unattended , and I am not sure how long it will last in coming years.

I had been given Total coverage policy and was told I will get my lappy replacement even in case of extreme physical damage, hence you are requested to replace my device and provide me with a newer one. Before that I need to take back up of my machine & you can let me know when I can visit your service center for the same. I will back up my device there and then .

I had a word with your CCE also in the same regard on 18-Jan @ 1000 AM


Waiting for your reply and device replacement