Acer India Complaints & Reviews

LAPTOP EXTENSA 5603 SR NO LXE40 C 0499181B35E2000 COMPANY NAME PURCHASED 2009 FROM NAGRIK SAHKARI BANK LTD , PLEASE NOTE MY WARRANTY PERIOD IS OVER , COMPLAIN ---- MY MOTHER BOARD IS NOT WORKING - I WANT TO PURCHASE NEW ONE , I READY TO SPEND FOR NEW ONE , I HAD REGISTERED MY COMPLAIN WITH CO WEBSIT , THEY TOLD TO APPROCH OVER NOIDA OFFICE FOR SPARE PART , NOIDA OFFICE REPLY ME THAT SPARE PART IS NOT AVAILABLE , SO I HAD BEEN CHEATED BY ACER CO THAT THEY HAD SELLCOMPUTOR THROUGH BANK & THAEY DONT HAVE SPARE PART ? , PLEASE REGISTERED MY COMPLAIN & ASK FOR NEW MOTHER BOARD WITH QUARANT Y PERIOD?

THANKING YOU

First They ask your 10th or 12th mark sheet for verification..after that they allow yourself to attend one interview at some concern.. If you ask your certificatate eventhough you didnt get a job through that consultancy they ask around 10000 rs to return your marksheet please aware.. They mostly focussed on freshers only

Acer Customer Service is one of the worst i have ever seen. Its been 3 months since i gave my laptop to the service center and they said there should be a replacement of the motherboard. But since then whenever i call the person at the service center he use to say that the part has not yet been received. When i check with the case id in the apn.acer.co.in website it said that the case has been resolved. I use to call the customer care almost...

Hello,

This is a complaint regd the Karvenagar Authorised centre for Acer .I had asked them for a new keyboard last week and kept on calling this week for the same and they didnt respond and today they tell me that it will take another week or so which is just pathetic. And he also said that it is unavailable where as we get it in the market easily and at a low price than that what they quoted.....its pathetic service in India

The speakers my ACER Acer Aspire 5742G is not working properly but i can hear the music through the head sets. I have bought laptop last month in UAE with international warrenty. Now i am currently in rajapalyam, tamil nadu, india.
Yesterday i have spoken to the acer customer care executive for the service of laptop in the nearby service center. But they informed that for the free service (laptop is in warrenty period) i have to take it to delhi or bangalore, otherwise i have pay the service charge.
The above cities are far away from my location it is impossibe to go there for the service. Madurai or thirunelveli are the nearby cities for my location where there are acer service centers but they are asking for the case id for the complaint, but your customer care executive i have spoken with refuse to register the complaint.
since my laptop is in warrenty period i like to take only free service. So register the complaint against this issue and give the proper solutiion for this problem

This is to Submit that i submitted my E 101 Mobile phone on 29th Aug 2011 in Quest Infotech Pvt Ltd, 613, Roots Tower, Laxmi Nagar District Center, Delhi as " CASE REF. NO: 15". Even after almost 3 month it is not being repaired. I also contacted Sonia Sharma (Acer Official) for it but every time she is telling let me check and i will come back to which she never come back. I called Service Center, Service Manager Praveen ([protected]) & Sonia Sharna 1000 time but no body is providing me any solution. In last i m trying to use this method, only God knows it will work or not.
IT SEEMS THAT I DID ONLY ONE SIMPLE MISTAKE IN LIFE BY TAKING DECISION OF BUYING ACER MOBILE FOR WHICH I MAY I PAYING ALOT.
The service centers treat us as a culprit of buying Acer Mobile.

you are requested to look in to the matter immediately.

I am attaching u my bill and complaint receipt.

Anubhav Tiwari

[protected]
[protected]@gmail.com

To,
Whom it may concern,
Acer India pvt ltd.

Respected sir/madam,
Recently I purchased your acer aspire 4830t laptop (date:24/10/2011).But the problem is one of the USB port is not working. All the drivers were installed, but no result. I have consulted your showroom/service center Belgaum, but they told its hardware defect from the company only.
If the products are not tested before delivery what about the cosumers ? even after consulting service center they are not responding properly !!
what should I do now ? If its defect from company they should replace the laptop or they should provide on spot service. Who will be responsible for this ?
please reply to: [protected]@gmail.com

Thank you.

I the undersigned hereby complaining about your product viz.ACER LAPTOP.
I had purchased Acer Laptop from Croma stores situated at Ghatkopar R-City Mall on 12/11/2011 with one year warranty from Acer company saying that the product will reapaired at homesite with representative of Acer company.
After 6 months my laptop starting problem of following type
1) Screen getting shaking while using it with netas well as normal using.
2) Now a days screen light saving device is not working .
3) I had also download Kasper antivirus to prevent it from any virus issuses that affect my laptop.
4) Now a days Backspace key not working properly.
In the month of September 2011 I had taken my laptop to Acer Service centre situated at Ghatkopar West near Jhunjunwalla college .But they tell me that t will not repaired at this place as they repair laptop of Acer after warranty.
It shows bad impression of your company.If possible please touch with me for repairing my laptop as soon as possible because I am fed with your after sales service.
Submitting herewith details of my laptop & myself.
Name : SHIRISH SHRIPAD ULMAN.
Email : [protected]@gmail.com
Store Name : croma – Ghatkopar R- City Mall
Date of Purchase : 12.11.2010
Customer No.9030993
Served by Mangesh – 503497 Created by Shrikant – 501125
Sale Number [protected] Ref.No.12118
Sr.No.LXR2B[protected] / INV.NO.12126
MODEL NO. Acer 4741Z Silver 36cm XL8565 (F) Rs.28,999.00
Mode of Payment Cash – Rs.2,000
Cash - Rs.15,000
( EDC HDFC Debit Credit Card 2350 ) Rs.12,598
TOTAL Rs. 29,598
Tax Summary included as follows – 5.0 % VAT – Rs.1,409.42
SMS also sent on Phone number – [protected] – But no reply at all.
SMS at your Customer Care No.[protected] on several occasions with product serial number-
No reponse at all.Allways saying please try after some times.
Note that warranty is for 10 days only.
I think Acer company in not good company as it neglects its customer & not responding to its valuable customer. After sending online complaints they didn’t look my complaint.
If I am not wrong Acer is a not good product company ….
Your toll free number always getting engaged ……..
Your SMS service to lodge complaint is faulty……

HELLO SIR,
i would like to bring this your kind attention that i purchase a acer laptop on[protected],neptune digital shoppe enathu with serial number LXR4FC0140380ED4E1601 with one year on site warrenty,my laptop webcam compliant i inform several time to the service center but no reaction ,your delar and service center provide no support to the customer
give an immediate solution

i bought a brand new Acer btouch smart phone on 15th Oct. by 22nd Oct, teh mobile phone had crashed and was not usable. queries to customer cell were clueless on replacement formalities. they said repair will be done. just needed to know hiw can teh company expect the customers to use a repaired brand new phone. pathetic service. advise future customers to stay away from this phone model.

rgds,
Deepak

I Purchased Acer Laptop 5742G model in the month of June-2011. And given 3 times complaint to contact center of acer support & in ASC for technical support as i use to get BLUE SCREEN ERROR... And till date no solution is given to me simply ASC people will took the laptop and doing factory reset and giving to me back by saying issue rectified....But when i using laptop for 1 week again my problem begins.... Since i called microsoft team also for any software support may require.......And then they confirmed its not software issue its problem with either RAM, Hardisk or Main Board. Hence i re contacted the Acer asc they confirmed its not a problem with hardware.......

Here i stuck with then what could be the problem ......... What is the problem in replacing the spare part.... atleast i will be satisifed or asc will come to know problem fixed or not...

Required your support ....... And help in resolving my concern...

You can contact me on [protected] or [protected]@yahoo.com

Regards
Naresh
Bangalore

Dear sir/madam,


myself jignesh j patel and as shown in bill i had purchased a laptop ( Acer aspire 5738) on 28 September 2009.and also extended warranty of it for one year which one is given in attachments.but customer care executive said that this laptop was register in july 2009 and that was totally wrong.so i kindly request to you just update my warranty period in database and give me profit of warranty extension pack.and up to till now i cant lock my case on online service for my fault in laptop.

As described in last mail lots of faults shown in your service.now this all of attached files are for proof of purchasing of laptop and also it truth of extended warranty at 30th October 2009.when i extended this warranty i was paid 1200rs for it but its totally useless.now when i was extended this care pack at that time from your site you had sent only purchase bill of care pack but there was no any care pack certificate sent by you.that was your fault and due to your fault i cant take warranty service in acer service center. now one thing is also shown in attachment is that i had purchased this laptop on 28th September 2009.and you had gave me certificate of care pack with purchasing date of 10th July 2009.this one also fake from you.i was not registered this date for warranty.

now due to this types of lots of faults of typing of purchased and warranty date in care certificate by you.and also not sent care pack certificate after payment of rs.1200 on 30th October 2009.here i have a proof of purchased bill,warranty bill.and also proof of that you have sent me care pack certificate lately.i can easily shown this proof in consumer court for claiming of reward back.i want to rs.1200 for bad services and fake services.give me back my reward of rs.1200 in my bank account as given below.

when you had sent this care pack certificate that one useless for me.
so please give me positive reply as soon as possible.

idbi bank ltd.
JIGNESHKUMAR JAGJIVANBHAI PATEL
acc. no. [protected]
BARDOLI.gujarat



please give me positive feedback as soon as possible.

thank you,
jignesh j patel.

3 attachments — Scan and download all attachments View all images
extended warranty care pack bill.jpg
175K View Scan and download
purchase bill.jpg
265K View Scan and download
Mr Jignesh (ECN[protected]).pdf
49K View as HTML Scan and download

I purchased an Acer Aspire 5750G laptop from Vijay Sales on the 12th of Aug.

For the past two weeks we have been facing various issues with the Device, randomly rebooting and hanging, crashes Blue Screen Errors etc.

The notebook was reformatted twice, it didn't make difference.

Acer's After Sales Service proved pathetic, you reach one of their service center's they tell you they can't do anything since its UNDER WARRANTY and they only handle those devices which aren't in warranty. Their other service center says they can't do anything unless we have a case ID. Getting a Case ID? this brings us to another point.

Acer's Toll Free numbers are as a pathetic as its service centres. It routinely takes a wait of 30 to 40 minutes to get through. The first time we managed we weren't even given a case ID. The second time we're told their "engineer" will drop by to take a look. This individual was supposed to reach at 12.30 multiple calls later someone finally turns up at 5.
Acer's product and its after sales service are pathetic and shoddy in the extreme. I have already informed all the people I know of this. I and the people around me will NEVER make the mistake of purchasing an Acer product again.

My laptop is in warranty. When I connect the laptop charger to the laptop and on power that time laptop is ON and when I remove charger, laptop get OFF. So I want to replace the laptop battery.

Make & Model :- ACER EXTENSA 4740
Sr.No. :- LXTVQ[protected]

Our Desktop computer under warranty Sr.No AWP 18GT[protected]ZE From Maharashtra Institute Name - Governament Polytechnic Ratnagiri Department of Diploma Pharmacy .



Incharge-
Mr. Nandedkar Sir
HOD Pharmacy Deptt.
Govt. Polytechnic Near Thibaw Palace Ratnagiri.
Pin-415612

i purchased an acer 4743Z laptop just a month ago,both the external and internal mikes were not working because the main board was missing,,thus it proves to be a defective one ,so i asked for a replacement as it was a hardware defect,,but the dealer refused and just provided us with a service saying that it is companys policy..
As the company has sold me a defective laptop i have a right to get a new one in replacement.
Delear address:
Commit Infotech ,shyamal cross roads,ahmedabad,gujarat.

Purchased 03 computer ,just after one year the screen getting blue of all computer, The service station REDINGTON MIDDLE EAST are again cheater they are after making money. The quality of Acer computer is very poor and also its customer support. I had been using HP and Dell and never faced any problem

Kamal

my laptop is not working properly. one of the speaker is not at all working sometimes and the dvd driver fails to rite cd n dvd sometimes. and i vant my notebook to get formated because it works very slow plz do d need ful and help me out asap because i m in an urgent need of it . my acer laptop model no is aspire 5536 and machine serial no is LXPAW0Y00991605A23Z000 you can contact me on [protected] my name is NARESH GHAVRI
thank you

Dear sir,
I have purchased your laptop LXR2B0C[protected]E2000
from Fair Price computers G/1,Bhagwati building, wazirpur comm. complex, wazirpur, industrial area, new delhi-110052 vied bill number FP/2956/2010-11 Dated 27 October 2010.
I hear by inform you that the speakers, cursor and headset output is not working in line, so please depute your service engineer to rectify the problem at my address Pradeep Dhingra c/o Rishabh Dhingra
2/1 first floor, nirmal puri, lajpat nagar-4, new delhi-24.
Phone Number= [protected], [protected], 46545779.

I have purchased a Acer Aspire 5745 laptop (sl. no. LXPTW0C[protected]) on16/5/2011. Right from the day one it got hanged when connected to direct power supply.
I registered the complaint on couple of ocassion, finally the service centre agreed that motherboard is faulty and got to be replaced and it will take time.
I inquired how much time it will take, they told me from 15 days to one month. But till date (06/09/2011) there is no response from service centre or customer care. Both are giving the same answers that they can tell only the status of complaint not the time when mother board will be changed?