Acer India Complaints & Reviews

ASPIRE 5745
SNO. LXPTWOC[protected]
INTEL CORE i5 460
2GB DDR3 500GB 15.6 HD

I got a coloured line on left side of my laptop screen.

my acer laptop waz stolen on monday[protected] from my landlord room.
i am staying in pratap nagar with my 2 classmate.
i have registered the FIR at pratap nagar police station.
my laptop details are-
S/N-LXP530C0099240E1671601
P/N-LX.P530C.009
MODEL-KALG0
IF in future my laptop is tracked so contact me on these numbers
mobile number-[protected]
pratap nagar police station-[protected]

respected sir/mam,
i brought a acer laptop last year september. and two times it was affected by virus and i had some software problems but i use to clean it. then i stopped using today only i took for entering some softwares of my subject and i saw it was broken .i use to keep it in its cover itself and once when i took in the middle i saw some movements of air bubble as the top cover was easy to press i didnt notice it properly. now i saw it was broken so i request you to change the top cover without any charge for it .as my warranty period has got ended. this is a small request to you sir to do this without and charge please sir /mam thi is a greatest request to you sir.
iam attaching the model details with this letter.
model name:aspire 5738
intel core duo processor
t6600(2.2ghz,800 mhz fsb)
intel gma 4500mhd
15.6 hd lcd
4 gb memory
320gb hdd
dvd-super multi dl drive
acer nplify802.11a/b/g/draft-N
bluetooth 2.1+EDR
multi in 1 card reader
6-cell li-ion battery
date of purchase:4/9/09
place of purchase: modern computers ,spencer plaza chennai
please sir/mam do this request
thanking you yours faithfully
a.aruna preethi
[protected]

Dear Concern



I have purchased Acer- Notebook and the details are as below:



- Product Model: AO532H-2DB

- Serial Number / SNID: LUSAL0D2920051A3D91601

- Date of Purchase: 29/03/2010 from ACER Mall, S-122, IInd Floor, V3S Mall, Laxmi Nagar, Delhi-110092.





ISSUES (UNRESOLVED):



- The following problems were noticed in the month of January 2011.

1) Problem in loading windows, usually I need to try 2-3 times to get the windows loaded. At the time of loading, one can witness a strange type of sound.

2) Once loaded, upon opening windows explorer the screen starts shaking / flickering (misbehaving).



- I have visited your service centre- Perfect Services, Laxmi Nagar, Delhi-110092, and reported the problem and they assured to correct it by replacing the hard disk and my notebook returned to me on 02.02.2011. (case ref no 006 dated 27.01.2011).



- After few days the problem starts again, and so I have called 2-3 times to your customer care for resolution but I haven’t received any response.



- Today I have again called to address the same issue, only to be informed that warranty period is expired and so nothing can be done.





GRIEVANCE:



- Pls note that I am facing the same problem what i have faced earlier and even after getting it repaired (by replacing hard disk, as informed to me), the problem still remains unresolved.



- Even after repeatedly taking up with customer care no response was given to my complain.



- Today I have been informed that my warranty expired and there are no call / log reports available to prove that I have called Acer Service Support after 27th Jan 2011.



- Fails to understand, how the claim which was made before expiry of warranty or the issue which was not resolved during warranty period, can't be taken by ACER as warranty claim.



Regards

Shubham Pandey

[protected]@yahoo.com

Manugacturer FSP Technology Inc , Model No : FSP040-RAB , Monitor display is not work (don't stand moniter power - display is white colour on off display)
Purchase date 03.02.2011, Invoice no : 2671,Shop No : 48, -520002, ph no :[protected] , NTR Complex
at vijayawada K K Systems
my cell no [protected]
mail address ; [protected]@rediffmail.com
Please call your relited persion

SIR, I Purchased acer aspire 5740G laptop in CROMA, PANJAGUTTA, HYDERABAD dated[protected]. s.no LXPMBO[protected]. i also took ONE YEAR EXTENDED WARENTY. I made a complaint on[protected] that colour display is not proper. U replaced the full unit s.no LXPMBO[protected]E62000 on 7-6-2010. U R NOT REGISTERED ABOVE SAID NEW REPLACED PRODUCT AND EXTENDED WARANTY IS NOT CARRY W ITH NEW S.NO. SO PLEASE REGISTER MY NEW S.NO. AND EXTENDED WARANTY.

I was purchsed Acer Laptop model no. 4736z, S.No. LXP540C0279463C2A71601, SNID [protected]. on dated 15.02.2011, from Mr. Amit Kumar, Key Point, Jalandhar, Punjab. on that date he was provided me bill by saying that he will provide me after 2-3 days. but by asking after many times he was not provided me the same. I was camplaint it to Acer company but they said that they dont have any record of this and have no record of their dealers. Is it possible that Acer has no record. Company is not hepling me about it and dealer is saving his taxes by not providing the bill and selling the Laptop black in market. So please Help me...

Regards
Arun Mainka
Jalandhar
[protected]

Hi!
I bought an acer laptop abot 1 year back.I tried getting in touch with acer's customer servie rep.Nobody has replied yet.I dont minf paying for the service.i called up at[protected].They said the tech rep is not available and he would call me back when he comes.i have not received any call.I m a working girl and i need my laptop up and running...Please get it repaired please...

Lavika Kapoor

i have purchased a laptop of acer aspire 4738z from sudharma infotech shop no 17 capri trade center deharadun uttrakhand bill no si/10-11/4982 date 18-feb 2011.dealer promise me for reebok gift bouchrr of rs 1500 but still i did not get that boucher.and no confirmation mail from acer that is really disgusting for me
dr satish pingal
[protected]@yahoo.co.in
[protected]

I HAD purchased an ACER laptop(Aspire 4630z) on[protected] from digital desk shop, Jyoti complex MP Nagar Zone 1 Bhopal @ 3year warranty offer. Now my laptop is not working for more than lat six month and when I showed it to service center I came to know that I was provided only 1 year warranty whether It was an offer laptop with 3 yr warranty n even its mentioned on my purchase bill No.182. Now I am wndering for last 6 month to Shop Keeper but all is in drain.He only saying tomorow ,now then etc.


VIVEK TRIPATHI
[protected]
tripathi.[protected]@gmail.com
Bhopal

I HAVE BOUGHT ACER LAPTOP ON 24th MAY 2009, FROM BIG BAZAAR SEALDAH . AFTER 10months, A PROBLEM OCCURRED IN THE HARDWARE OF THE LAPTOP. BUT , I COULD NOT GET ANY IMFORMATION ABOUT SERVICING OF THE LAPTOP FROM THE FROM THE CONTACT NUMBER OF THE CUSTOMER CAR (PHONE NUMBER , WHICH WAS NOT REACHABLE AND NOT RESPONDING). I CAN NOT AWARE OF THE ADDRES OF THE SERVICE CENTER .
AS A CUSTOMER OF THE LAPTOP I AM FADE UP AND HARAASSED WITH THE SERVICE OF THE LAPTOP ( IT IS NOW IN WARRANTY PERIOD ) PLEASE , GIVE ME A SOLUTION OF THIS GENUINE PROBIEM .

DATE OF PURCHASE - 24.05.2009
ADDRESS OF PURCHASE - BIG BAZAAR , SEALDAH
MODEL NO OF THE LAPTOP - ASPIRE 4736Z

Dear Sir,

We the Acer Engineer Pvt.Ltd. located at # 104/1, Kodichikkanahalli Road,
Begur Cross, Bangalore-560 068 : Tel: 25731590/65960112 wish to inform you
that our land line no; 25731590 is dead for 2 months. We have cleared all the
payments. Kindly take immediate action and resolve the problem.

your immediate action regard is highly appriciated.

Thanking you.

josephpinto
Acer engineer
email;[protected]@sifymail.com

Model:Acer travel mate 5270
Owner Name:Rajan Mandhan
Date of Parchase;[protected]
Problem:Battery Backup Only 5 min.,Dvd Player IS not working(It Can Not Play Any kind Of Dvd and CD)
Owner Contact No:[protected]
Owner Add;Rajan MandhanS%Shiv Kumer
H.No#233,Vill;Khukhani,
P.O.;Chougawan,Tehsil;Indri-132041
Disst;KarnalHaryana)
I Hav done 2time complaind.My Case Id was[protected] But it was rejected.U Told Me ur MACHINE SERAIL NO.MATCH WITH S.S.Builder.But i hav proved that i have bought this systaem[protected] on aditi commnication ,kurukshetra. i will send a copy of my laptop bill.pls contact me as soon as.

I bought 2 Acer 4741z laptops from Bangalore Acer mall showroom ( August-2010), I use them for work mostly simple presentations & Excel reports. Nothing crazy, fancy work. While one of them is still working okey, 2nd one is just NOT been working fine at all. From the 1st day, there were issues with hardware ( battery lock broke first) , then the keypad stopped working. Got it replaced ( Warranty) in their Mangalore service center. A month later the problem started again ( January 11), this time gave it to their Manipal service center & a week later response I get is - "we havent recvd the keypad yet"!!!!!!!! . They dont even have a spare laptop to provide, I just couldnt work for a week. PLEASE DONT BUY ACER LAPTOPS OR PRODUCTS, they are waste. Even if you buy, find a different service provider, DONT go to Acer authorized agents.

I have the acer aspire 4741Z series laptop . My laptop buttons is coming out fequrentaly.
So please send enggnier for the rectification.

R's
Binod Kumar
37, Bhagwan Nagar, Near Jeewan hospital,
Maharani Bagh, Ashram
New Delhi 110014
Touch Me :- [protected]
Preferred time for visit :- Between 09:00AM to 12:00PM
(Kindly make a confirmation call before visit)

laptop model: acer travelmate 4740
serial no.: LXTVQ0C0220221D3192000
bought on: 20th july 2010
from: IBC systems, berhampur, odisha

sir,
my laptop is showing a hard disk problem. i thought it as a software problem and formatted 3 times the whole hard disk. but the same problem is showing again and again. so i became sure that it's a hard disk problem.
when i called to the toll free no. of acer to verify the problem, they said that my laptop's serial no. is not validated in their software though the day before i registered the laptop with same serial no. on www.acer.co.in and it showed the exact model no. i.e travelmate 4740-332G32Mnss. They also said to send a mail to acer.[protected]@intravo.com and with in 24 hours they will call me. but it has been 72 hours and i've got no calls yet.
the local service center of acer are not receiving the laptop saying that it's a software problem.
so kindly verify the problem and inform me soon.

chinmaya mohini
mail id: [protected]@gmail.com
contact no.: [protected]

Dear,

My name is Swapnik Mandavkar, I have purchased ACER(AS5745-433G50Mnks) Laptop model no LXPTW[protected] on 11.08.2010.
Within a month only a problem in display appeared( vertical line appeared on screen). I logged my 1st complaint the complaint (case id no[protected] with cutomer care on 30.10.2010.
After contacting the service centre Chinchwad, Pune they promised me to fix the issue within 7 working days. But I got a call from service centre told me that to submit the Laptop to change the display.
But this complaint got closed due to wrong part received by service centre. Then after this I was in continuous contact with Chinchwad service centre Mr. Hanumant cnt no [protected], Mr. Sushil cnt no [protected] & Mr. Mahesh Kulkarni cnt no [protected] but nothing happened. Then Mr. Sushil arranged for an Display but due bad picture quality again the issue kept pending.

As no one was at all looking into the matter again I launched a new complaint(case id[protected] on 03.12.2010 all the procedure took around 2 months to resolved. Case id[protected] got resolved but still picture were not good & video quality was very bad so again on 11.01.2011, again reopened the same case id[protected] & Laptop submitted on same date then on I had a talk with Mr Hanumanth on 13.01.2011 he told me that the issue will get resolved by Monday i.e. on 17.01.2011 & Now on contacting he told me that the it will take another 15 days to fix the issue. Now I am really fade up the services being provided by Acer. To resolve a single problem it is taking more than 3 months.

I kindly request Acer to refund my money as I cant wait anymore & no1 in Pune service station talk properly with Customer.

Hello sir or whom so ever it regards to ,
i priyanka maurya is a acer aspire user huv to file complaint agaist the pc that i have taken the on 14/12/2009.im facing the repeated problem more than a year since the pc is been purchased,
is been showing unxpected shutdown showing the blue screen again n again.its just 12 month which been purchased and more the 50 times this problem has occured enginnerts from ur help center came a went but there iis no ultimate solution for this problem n even engiineers r showing neglicenes towards thwe matter the have never shown proper commitment towrds the problemm taht is been faced by my pc
i want an ultimate solution towards ths problem i want my system to be replaced because its cozing lots of problem to me i have kept ma work to halt because of this matter so kindly requset u to may attention towards this problem have a justify solution and does not give me another chance of compalin
my destop name is acer aspire machine name: aws23ds[protected]xe
bios no: r01-a0c0/wo#2

I had paid INR 40000/- for one Acer laptop in this shop [Acer Mall, Manipal Center, Bangalore]. But when they delivered the laptop I found the MRP written is INR 36495/-. inclusive all taxes. When I asked them for refund they are not at all willing to pay me the amount. After several calls and police complaints it is settled like they will provide me with 2 years extended warranty instead of cash refund.
But still after almost 2 months it did not happen despite several reminder calls and e-mails. Instead they [Manish Chowdhary] are asking me to withdraw the complaint. As I did not do this they neither provided me the extended warranty nor replying to my e-mails.

This is the situation you may face if you are booking any item by paying some advance. Ultimately you have to suffer to get all the products/services on time as promised.

Can anybody help me how to get rid of this issue?

I have registerd complaint with ACER toll free no.[protected] on 21 Dec 10 and one complaint no. was given that is[protected] for coming white broad lines on monitor. no reply is received so far. why a branded compnay is working like this.it needs more attantions towards its valuable customers.



JR Jakhar
Contact No. [protected]
Address
AQ 7
New navy Nagr
Colaba
Mumbai - 05