Acer India Complaints & Reviews

I am using for last 3 month (Model-ASPIREone NAV50
,S/N:LUSASOB[protected]C1601).It was supposed to give backup of 8 hours
, where as it is only providing me backup for maximum 40 - 45 mins.
I even tried to call at customer service number but was
disappointed with no answer from their side for several times.I also informed local dealer and head office.
but they are giving lots of excuse by time and time.I purchased it from MIcronics electronics,local dealer of acer laptops and notebooks situated in kaknkurgachi,kol-54(west bengal)..they have a service center but no support hav yet i received from their side also.now they are waiting for my expiration of notebook..i will be thankful if it will be solved as soon as possible...

Dear Sir,

My Acer Laptop Timeline 3810 34 cm is under extended warranty by Infiniti Retail Ltd (CROMA)Unit No. G 15-16, Ground & Upper Ground Floor, Ansal Plaza, Block-G, Palam Vihar, Gurgaon, Haryana 120017 Invoice No.[protected] Customer No. 9006353. I Purchased my Acer Laptop Timeline 3810 34 cm on 23�92009 with 1 yr warranty by CROMA and 1 yr Extended Warranty from Croma by paying extra charge of Rs. 1200/-.

On 28/10/2010 I made a complain for Display problem and adapter malfunctioning to CROMA, Gurgaon/South Ex, New Delhi and according to CROMA I submitted my LAPTOP to INTARVO Technology (RT Outsourcing Services Ltd), G-4/5/6, Chandra Bhawan Building, Near ICICI Bank, Nehru Place, New Delhi. Phone No. 41095838/39/41.

They have given me the CASE ID 5566, obligation Type warranty dated 29/10/2010.

After that it was informed us that after 3 days i.e. on monday 01.11.2010 they will give the status of the Laptop.
After contacting on Monday it was informed me that there is some problem on the Laptop and they never informed me about the actual problem it has.after my many phone calls the person used to cut-off the phone saying that it will take some time and they have no idea how much time it will take to repair..
I made atleast 10-11 times call in 41095841.

I Informed the same to Ms. Kamla, CROMA, South Ex, New Delhi on 1o.11.2010 and she informed me to take action. but no action was taken. In between I made many calls to INTARVO service centre but no reliable information was given and then I made again complain to Croma Gurgaon on 10.11.2010 where Ms. Premajit informed me the same but no action was taken.

After My many request Ms, kamla has given me no. of Mr. ASRAf ie [protected] and i had many a( at least 6-8 times) discussions but found no result.


I made again complain to Croma Gurgaon on 15.11.2010 where Ms. premajit asked to contact MR. Asraf.

It was intimated to me by Mr. Asraf that he is in touch with Mr. Prassna, Head, Mumbai regarding the same issue. on19th nov I got a call from Intrvo Nehru place informing the the PC will given to me on 24th Nov 2010, but again the same answer i got on 24th nov 2010 form intarvo that there is some issue of Panel and it is not available right now.

Now, today I have given a call to Mr, Asraf but till today there is no any information about the Laptop's status.

More then a month has gone and till today no any relevant information is given to us by intarvo/Croma.

According to Mr. Asraf they will give a call on my mobile but no any call was given to me till date from CROMA/Intarvo.

Om asking about my LAPTOP the Intarvo People used to ask for hold down and after waiting more than 10 min i was bound to cut it off or many times the used to cuts the discussion in between informing they have no proper information of Laptoop and it will take again 7-10 days..

Now whenever I tried to call Intarvo Nehru Place the always cut-off the phone after saying that it is nt ready and they have no any information.

Now, I am tired making compalins in CROMA/Intarvo.
I have proof of purchase/extended warranty etc.
You are requested to please help to solve the Case.

I bought Acer Liquid S100 phone on 12 sept 2010 and Phone was registered .It was working though some features were not functioning properly,battery problem,some SMS features. It blanked out completely on 16 Nov 2010 after 2 months o[censored]se.
Phone was given for repairs at Acer Authorized Service centre, they said within 7 working days phone would be ready.They found out that phones PCB was not working hence service put the requisition for PCB but it was not available with the company.I asked them if the required part is not available then issue me a new phone,for which they said its not a company policy or it will be decided by the company. I asked then, when the company would decide, for that they had tricky answer ,very soon in couple of days.
I called them many times but their answers were rude and quite unsatisfactory. Till date I haven't received my phone yet ie 17thDec 2010. I hope the matter would be resolved soon with this complaint.
I am really shocked the company like Acer would fail to deliver their services and spoil their reputation.

I purchased Acer Aspire 5542 0n 18/4/10 from Vijay Sales , Kalyan. From October end there was problem of Lanport not working.I complained through toll free no and received a complaint no[protected] I was told to give the laptop to Dolphin Systems Thane. Since the product is under warranty I lodged my laptop for repair at Dolphin Systems , Thane on !/11/2010. They gave me Job card no 4342 dt 1/11/10 but till today the repairing is not complete as the service centre is waiting for spare parts to arrive. Every time I make a call I am told to wait for 3-4 days .It is difficult to communicate and do work without Laptop.The customer service in Andheri telephone number is always busy. Pl help.

I need an explanation to my complaint logged on 08/10/10 #[protected]as to why was it kept pending for more than a month with no intimation from your side & every time I was told by Acer people to co-ordinate with the engineer Mr.Manoj Yadav who had come to my residence & by the engineer Mr.Manoj to co-ordinate with Acer...

My Details:

Mr.Joseph Ferrao
[protected](Mumbai)
email: [protected]@yahoo.co.in

Failing to revert back to my complaint will force me to approach the Consumer Court at Mumbai & also claim a Compensation from your side....

This incident happen with Acer Mall, Manipal Centre.
The price of one laptop was told as INR 40000/-. As I don't have cash that time I was told to pay an advance of INR 1000/- and next day they will deliver to my address. They delivered the laptop and took the remaining amount by cash and told that the final tax receipt will send by DTDC courier. As I was in hurry I agreed with that. Later when I checked the MRP I found it was INR 36495/-. When I asked them for refund they are not at all willing to pay me the amount. Even I went to nearest police station [Holasuru Police Station] to register a complaint. But I was told to settle down the matter with those shop guys.
Then it is settled like they will provide me with 2 years extended warranty instead of cash refund. But still after 11 days it did not happen.

i purchased an acer laptop from ss united technologies , pattom ,trivandrum on 19/11/2009, the very first month itself i am facing continuous hardware problems 29/12/2009 its speakers and microphone were not working. on 12/07/2010 its display got damaged. Again on 04/11/2010 its display showed serious problems. All these problems are coming during its warranty period but what i do after expiring my warranty. As i am development officer of LIC of India, i want to use laptop through out the day , pls take action for replacing this laptop immediatly .

I HAVE PURCHASED THE ABOVE MENTIONED MODEL ON 15 OCTOBER 2010 FROM CROMA, MULUND, {WEST} SHOWROOM. THE DAY BEFORE YESTERDAY ITS NAVIGATION PAD HAS STOPPED FUNCTIONING.
I HAVE EXTERNAL USB MOUSE, WHEN CONNECTED THROUGH MOUSE IT WORKS , BUT NOT WITH THE NAVIGATION PAD.
NAME :SAURABH DESHMUKH
CONTACT NO. [protected]
ID:SAURADESH.[protected]@GMAIL.COM

I have purchased an ACER 4738z Lap top from Siddhi computer,Ahmednagar.The dealer has informed about the festive offer on purchase of the ACER Laptop and requested me to register in their website www.acer-online.co.in for the lucky draw contest.Since then I made the purchase I couldn't open the site.It is a trick and cheating by the company offering such gifts and fooling the customers.This will lead to customers distrust with the brand and may not prefer to go for purchasing the product.The mgmnt should take necessary steps towards such announcement and act on it or they may have to loose their customers in future.
Jayakumar

Respected Sir/Madam,

I had given my Acer Mobile X960 for servicing on 14/09/2010 at
TVS-E SERVICETEC LTD
Sagar e Technologies Pvt Ltd
No 165 , 9th ross, near Kairali Nikethan School Ground Above Dental Care Indiranagar 1st Stage , Bangalore 560038 Ph:[protected],25254693

Complaint : Touch Screen not working and getting hung

its been nearning 2 months now and i have not yet received the handset back when ever i call they say they have requested it and they have not received the spare part , i have lost 2 months of my warranty period as the handset is still with them.

could some one please help me in this matter

Kasibugga Police Staiton
SI Mobile [protected]
on 21.10.2010 I complainted the matter to your service center vide petition NO.[protected] and our system S.No. AWP23GT[protected]ZE. On the same day you(yours receitption) told to me as with in two days the problem must be rectified. but, the system was not rectifed so far, plese sent your service engineer to rectife the problem as early as possible.

Sir,
I have Acer 5738 notebook. It is under warranty period upto Nov. 2010.
I had problem in tapping and Left click button,for this I register my complain at Acer coustomer care.

Coustumer care provided me an case id[protected] and ask me to contact me to Meerut, Acer service center.
Now it's being 2.5 months and till now they have not resolve the problem.
Kindly, look into my matter

My Name -Mohommad Khalid Ansari

acer logo comes when i m starting my system and f2 or f12 option also comes. in short my system is taking 5-10 min time to start what i should do plz sent me new bios download link or fix this problem my system is acer aspire 4720z

thanks

i think i have damaged my lan card. Please suggest me what should do and where should i go. And please tell me roughly what will be the cost of it?

Hi there,
My name is Rajesh Kumar Pant .I had bought ACER 4736Z model in Jan-Feb 2009 from Care Solutions outlet and currently it is under warranty .From 27th sept 2010,it has not been working and currently lying at Acer Customer Service Center at Ahmadabad .Its case Id is[protected] .The service center fellow told me that there was some problem with the Motherboard and it has to be replaced with a new one.So he ordered for that part for delivery to the delivery center .22 days have gone till now ,but the part has not reached at the service center .I cannot work without my laptop for so many days .I had called at the toll free number many times,but they do not know upto when the part will be delivered to the service center at Ahmadabad.Please do the needful as soon as possible .I guess that at your end ,there would be someone to track the record what the customer is asking for, but it is really frustrating that customer complaints are not entertained at all .I am very disappointed with the kind of service I have been provided.I hope you will consider my complains and help me out .
Thanks
Rajesh Kumar Pant
Case ID[protected]

Hello , my name is Rajesh Kumar Pant .My laptop is not working since 26th September while I shut it down after I had finished my work. My acer mode is ACER4736Z. I went to the ACER customer service center at Ahmadabad on 27th September where the ACER employee told me that there is some problem with the display and it will be repaired by 4-5 days.When I did not get any call after 5 days from the employee I asked him whether it is repaired ,he replied "no sir,I have not received the motherboard from the delivery center".I followed up him again and again but got the same answer every time .This all trouble is going on for the last many days and till now (19th October) ,my laptop is pending at the service center .

Please do the needful help ,I an bound to bad mouth the company to any person buying the laptop ,so that they do not get into the trap of false promises ,the company makes through advertisements and campaigns .

I have purchased an Acer laptop Extenza 4630Z from Singapore in March 2009. Within a month’s time the display stopped. With much difficulty I was able to contact the company Engineer who was arrogant and abusive and refused to entertain the complaint. I met the local service Centre and they tried their level best to get the spare part- FLE inverter- but were unable to help me as the Acer Company refused to send the spare part. Ultimately I contacted my brother in Singapore who got within a day and sent it to me. Now the laptop’s screen is not working properly and has so many lines appearing at the bottom. I am fed up with Acer products and I appeal to all consumers “DO NOT PURCHASE ACER PRODUCTS, DO NOT EVEN GO NEAR IT>”

ITS MORE THAN A MONTH MY ACER PHONE HAS BEEN GIVEN FOR REPAIRE. THE PHONE WAS BROUGHT IN JANUARY 2010. THE SAME IS NEEDED ASAP OR THE REFUND OF MONEY IS REQUIRED.

FROM ,
MANAGER
IT-COLLEGE
COMPUTER EDUCATIONS
TO,
THE DIRECTOR
COMPLAINT SECTION

THREE NUMBER OF DUSK TOP MONITERS ARE COMPLAINT, PLEASE ATTEND THR COMPLAINT AND REPAIRED IT URJENTLY..........

MONITERS ARE PURCHAISED AT 2008 ,

DETAILS
1. SERIOL NO. 5w[protected]
2. SERIAL NO. 5w[protected]
3. SERIAL NO . 5w[protected]FA914201

OUR DETAILS

IT-COLLEGE
COMPUTER-EDUCATIONS
THOTTILPALAM,KOZHIKODE
KERALA,673513
MOB : [protected]
: [protected] YOURS FAITH FULLY

MANAGER

my newly bought laptop Acer aspire 5740G was under warranty and given for repair at Delta Technology Goa as referred by ACER. Its one month now and the laptop is not yet repaired. I lost one month warranty period also lot of money and inconvenience due to this delay.
Service station has not yet received the part. Problem was these was sometimes no display when computer was started. Service center engineer told that the mother board has to be changed. but they did not receive that part yet.also the acer customer care call center has not have any information and is very difficult to contact. I am displease with both acer and service centre for the delay and want to file a complaint in the consumer forum against both. and wan them to pay the compensation for the delay cause.
Franky D'costa .
email: [protected]@rediffmail.com