I just used the [censored] Agarwal Packers & Movers, DRS group, to shift from Chennai to Delhi. I had already used another co. - INTEREM - for same stuff while moving from Delhi to Chennai, so I also have comparison on hand.
Agarwal Packer & movers are horrible, terrible, pathetic, painful. The worst nightmare of my life.
One person - Bansi lal - came to survey and give quote. I gave him exact departure time. But when packing team arrived they had no idea of when we are supposed to catch our flights and so when should they finish. They were understaffed and had no timeline in plan. Bandi lal stopped coordinating. After a lot of fight, more people were sent day morning and while the deadline given and agreed was 12noon. We could actually lock & leave the house only by 1.45, almost missing our flights.
Packing was not done in order and teh boxes were not marked properly.
Here, I got a call from one Rajesh Gupta on June 20th, that the truck has arrived in Gurgaon and it will reach our house in NOIDA late in the night and delivery party will arrive in the morning. When we reached next day morning, there was no truck! And when we called up Rajesh Gupta, he was not aware and he called up somebody else, who said there was no driver so the truck will reach June 21st night!
June 21st the part II of nightmare started. A double bed and the breakfast table have their screws and other assembling components missing. Plus, there was no carpenter at hand - as we had experienced with INTEREM- which had a carpenter to even fix teh ACs in Chennai, same time when delivery was happening. When I called up Rajesh Gupta/ D P Sharma, they first said I have to give in writing - well, when they have dismantled things, aren't they supposed to ne aware, notified and orgainised toput it back as well?! Then they said they do not handle that, I should speak to one Vyas. After a threatening sms, Vyas called up and after a lot of heated arguements said he will ask the delivery biys to arrange a carpoenter from somewhere. The delivery supervisor - Makkhan lal told me, it is not possible to get a carpenter like that and so co. carpenter will come tomorrow - June 23rd. Today, when I arrived from office at 4.30pm, there was no carpenter! When I called up Rajesh Gupta he made Vyas call me back. Vyas firstly did not recall any discussion on the carpenter and there are no carpenters and I must get it done on my own!
After shouting about the fact that its their job to re-asemble the things, he said 'he will see'!
Moreover, on the screws he gave me lecture on how any screws can be fitted etc.! I said what about the breakfast table not looking the same with unmatche screw, Vyas said he can't help it. I asked him about the claim and he said, "they will talk to Chennai team, we shoudl keep bearing with them till that time, otherwise, based on the value in the packing list, we will discuss and arrive at a concensus"!
On the carpenter he said, 'he will try in a day or 2, without any commitment"
Am just too fed up with screaming, shouting, fiighting with laboureres in Chennai, in Delhi, with Bansi lal and one more in Chennai, with Rajesh Gupta, D P Sharma & Vyas in Delhi - overall, I have to scream, shout & fight with 11 people!!
Still my apartment hs no place to walk with the huge unassembled TV rack, the breakfast table and the double bed strewn around.
Still when I asked Vyas about mailid of his directors, he refused to give.
Agarwal Packers in short re SICKENING. NEVER EVER USE THEM.
Aug 13, 2020
Complaint marked as Resolved 
AGARWAL PACKERS & MOVERS PRIVATE LTD — DAMAGE OF HOUSEHOLD ITEMS
MY HOUSE HOLD ITEMS WERE BOOKED FOR SHIFTING FROM DIVYAPUR(206244) TO BANGALORE ,IT WAS BOOKED ON DATED 07.05.2010. I HAVE TAKEN FROM ADITYA GODOWN FROM NAL MANGLA(NEAR BANGALORE) ON 17.05.2010 INSTEAD OF MY HOUSE PERSONALLY AND ITEMS SHIFTED TO MY RESIDENCE ON 18.05.2010.IT WAS BADLY DAMAGED.WHENEVER I CONTACTED TO MR.RAJESH MISHRA OF KANPUR BRANCH FOR DELEIVERY ,I HAVE TOLD DIFFERENT TYPE OF EXCUSE EVERY TIME.HE HAS ALSO TOLD ME THAT SHIFTING WILL BE DONE IN SAME TRUCK.BUT SHIFTING WAS DONE MANY TIMES BEFORE COMING TO MY HOUSE.LATER ON I HAVE COMPLAINED MY TIME TO COMPANY BUT NO RESPONSE.WHILE BOOKING I HAVE BEEN TOLD THAT ITEM WILL REACH TO BANGALORE WITHIN 05 DAYS.
TOTAL DAMAGE OCCURED AROUND 100000/-(ONE LAKH).I HAVE TO RESIDE IN HOTEL ALSO.