Claimed

Agarwal Packers & Movers Complaints & Reviews

1
Updated: Aug 8, 2025
Complaints 1062
Resolved
137
Unresolved
925
Contacts

File a complaint to Agarwal Packers & Movers

Having problems with Agarwal Packers & Movers?

File a complaint and get it resolved by Agarwal Packers & Movers customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Agarwal Packers & Movers reviews & complaints page 49

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Karthik Jey
from Gurgaon, Haryana
Feb 21, 2014
Report
Copy

I had to hire packers and movers services to move within bangalore. While the local packers and movers quoted around Rs.6, 500/- for the same, Agarwal quoted Rs.13, 000/-. I still thought i would go with Agarwal and they were supposed to be professional and you can be sure that your goods would be safe and you can have a hassle free shifting experience. The actual experience was however, otherwise. They send a person to come and inspect your households and to give a quote. While every other person from other movers quoted and hoped you would hire them, the guy from Agarwal quoted and asked for money just for the quote. I had to pay him a 100 bucks for the same. They then promised that they would send a supervisor on the day of shifting. A group of 5 came on the day of shifting and they said one among them was the supervisor. While they were packing and lowering my cupboard worth Rs.20, 000/-, they dropping it from the 2nd floor and is now broken to pieces. Not one had the courtesy to even apologize and worse, after unpacking, the so called supervisor demanded for money. I was so pissed off and gave him 100 bucks so that i dont have to see their faces again. And he had the balls to demand for more. He said atleast a 100 bucks per person, including the driver and took off 600 bucks from me. 600 bucks and 100 for quote and a broken cupboard beyond repair! Thats what i got for paying double to regular packers and hoping for the best experience. Complains made to the manager has not quite shown any rewards yet. Utterly disappointed and irritated with the way they function.
and no insurance reimbursement made either! nor do they sound like having any intentions of doing good for the damage done!
Karthik J
[protected]
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    kritisingh
    from Coimbatore, Tamil Nadu
    Oct 15, 2013
    Resolved
    Report
    Copy
    Resolved

    Address: Pune, Maharashtra

    Agarwal packers and movers quoted rs 3500 for packing three cartons of domestic material ( not for sale ) but in the end, made a bill of Rs. 4650 which he convinced me to pay. It was only later that i realized that i had been fooled. The goods were to be transported from pune to varanasi.
    He charged the followin extra which, accordin to me, are not applicable :
    Octroi Rs. 450 (which is not applicable for domestic goods )
    Extra Rs 200 (based entirely on its whims and fansies. The transporter told me himself that this is the amount which he is supposed to pocket )
    Other Rs 200 ( noone knows what other accounts for )
    Documentation Rs. 200
    Insurance Rs. 300 (i recieved no insurance number or acknowledgement . They say they charge insurance at the rate of 10 percent and ask me to quote the price of my package. When I quoted it for rs 3000 which accordin to me would be the correct price, they forced me to quote rs. 10000 )
    Transactions dated 1 sept 2013
    Aug 14, 2020
    Complaint marked as Resolved 
    Agarwal Packers And Movers customer support has been notified about the posted complaint.
    Oct 15, 2013
    Updated by kritisingh
    Please note that the company ' name is Agarwal trans shipment pvt ltd, not agarwal packers and movers.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      GADODIABS
      from Gurgaon, Haryana
      Oct 13, 2013
      Resolved
      Report
      Copy
      Resolved

      Address: Bangalore, Karnataka

      Complaint to Pehredar of CNBC Awaaz- 14/10/2013 Dear Sir/madam, My household goods were transported by M/S Agarwal Packers and Movers from Indore to Bangalore and delivery of the same was taken by us on 25/6/2013. The booking was made in the name of my son Pranay Gadodia. The goods were insured against any damages in transit. It was told to us that in case of damages the claim will be paid within 10 days. But after lot of follow up the some urgent replacement was given by them and it was told to them that it is not possible for us at this age to open all the packings in a short time(there were 90 packings). As other packings were opened, one plastic 3 layer rack and one large photo frame was found damaged. It was informed to them immidiately, this is on 3/7/2013. (Mr. Gyanendra Singh cell no [protected] at Bangalore). Again this time also after lot of follow up their carpenter came and found that it cannot be repaired and I made a note on their damage sheet about the two damages worth Rs 550/- total. Though here the cost of the damage is not much, it is the attitude and treatment of one of the reputed transporter who claim to be Limca book of Records holder. Later I reminded them on1/9/2013 and 19/9/2013, about the pending claim amount of Rs 550/- on which they had written on 2/9/2013 and 19/9/2013 respectively, that the checque will be dispatched within a week’s time. But till today I have not received the checque. Moreover when I tried to see on their website for accessing a senior responsible person, it is not providing further access and address to any senior and directors etc. So you cannot go beyond this point. This has compelled me to write to you. One very poor state of practice is that these people collect all the charges before starting from the source station. And when such things happen you go on chasing them for claims. There should be rule, that the transporter cannot collect not more than 50-75% of the fare and rest will be collected after satisfactory handing over the goods to the consignee. Thanks and Regards B.S.Gadodia
      Aug 14, 2020
      Complaint marked as Resolved 
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sourav_dey
        from Pune, Maharashtra
        Oct 4, 2013
        Resolved
        Report
        Copy
        Resolved

        Address: Pune, Maharashtra

        Dear Sir/Madam, I have got my luggage and house-hold shifted from Kolkata to Pune by Agarwal packers and movers. I have received all my belongings on 28th Sept 2013 but found that my Hitachi fridge body is completely damaged. They have put nail into the body of the fridge at 3 places and also dented the base of the fridge where the coil is present. I have checked with Hitachi, they are saying that this is not repairable and it needs to be replaced. Hitachi has sent a authorized Email with this information. I have forwarded this email to Agarwal packers but they are saying that they need a Hitachi letter head to claim the insurance. When I am calling the Claiming officer of Agarwal packers Pune - Vikram Bhatti([protected]), he is telling me to get information from Hitachi on letter head. He is telling the same things round and round. Whereas this thing should be done by him. My question is : Why should I run behind people, when the mistake is done by Agarwal packers? It is almost a week and the fridge is still in same condition. The fridge cost Rs. 45, 000. More of all, Agarwal packers did not pack the fridge as they promised to do so. They did not use bubble wrapper or thermocol. They only covered the fridge with cardboard paper. Please help me get the insurance for my expensive fridge.
        Aug 13, 2020
        Complaint marked as Resolved 
        Please help me...
        Agarwal packers is saying, they will give only Rs. 8, 000 to 10, 000 to repair my fridge. But as per Hitachi, it cannot be repaired. It can only be replaced.
        Please tell me how to tackle this problem.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          supaul
          from Nellore, Andhra Pradesh
          Jul 24, 2013
          Resolved
          Report
          Copy
          Resolved

          Address: West Bengal

          It was my 4th time moving... this time from Kolkata to Hyderabad, I had not used Agarwal ever, so I chose them. For official purpose I had to submit 3 quotes to my company and clearly Agarwal was more than double the quote of others. Still I forced my company to choose them as they HAD a goodwill in the market. They take payments 100% in advance, I paid too.

          MISTAKE, at the end of it all the items they broke are:

          Dining table, Chair, TV, Crockeries (around 6 items), curios (around 18 items) and one of my cartons with important documents never arrived.

          Insurance... They also asked me to pay insurance on those goods, which I did, they have a smart way to deal with that too. Insurance says that within 24 hours of delivery I have to file my complaint. Agarwal conveniently arrives on a Sunday morning and gives me a call at 3.30 AM (the truck driver) I did not pick up as I was asleep. They coolly register arrival at 3.30 AM on Sunday, when I called back during the day... they said its a sunday and will only be able to come on Monday morning. They did come on Monday morning 7 am, only workers arrived no supervisor or manager. workers don't have any idea of paper work. Finally a young 22 yr old arrives at 4pm claiming to be supervisor and he too has no idea about paperwork. When I discover the broken items he says he will compensate with money. Insurance lapsed as it was beyond 24 hrs of goods arrival... Sunday 3.30am... once those guys left my house, till date, they have not answered my calls nor did they return calls which I made thru other numbers... basically washed their hands off.

          I do not know how i will put them to justice? any idea is welcome. I gave similar review on Just Dial site from where I got their number.

          JUST DO NOT USE THEM IF YOU ARE THINKING ABOUT SHIFTING. Double the money and GAURANTEED DOUBLE the trouble.
          Aug 14, 2020
          Complaint marked as Resolved 
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Joseph Mkumar
            from Siwan, Bihar
            Jul 1, 2013
            Resolved
            Report
            Copy
            Resolved

            Address: North 24 Parganas, West Bengal

            Subject: Pathetic service by Agarwal packers & movers.

            They claim they are an ISO 9001:2000 certified company, however their service is the worst I have experienced.

            We booked them for packing and moving to Chennai. A bunch of guys came and started packing as if they were in a hurry, picking up all things they could see in their vicinity and dumping them into boxes without any arrangement. One example for you all to understand is they started packing cds and utensils together. They just dumped a can full of oil into a box without asking us; without sealing its lid and you can imagine what would have happened later.

            They call themselves experts but our dining table reached in broken and bent condition. Our washing machine was not packed properly and it reached in a damaged condition never to be used again. Our microwave oven is damaged. There is no end to the damage.

            To top it all, they advertise everyday in the newspaper that they provide "free food coupons at destination", "free one way air tickets", "free drop to station/airport" , "free.....free....." etc... all false claims. We received nothing.

            Such companies which bear false claims and delivery pathetic service like this should be blacklisted.
            Aug 14, 2020
            Complaint marked as Resolved 
            Agree that Agarwal packers and mover has to be blacklisted. Every one should know that they are the worst packers/movers.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              ranjithkumarkasukurthi
              from Mumbai, Maharashtra
              May 28, 2013
              Resolved
              Report
              Copy
              Resolved

              Hi Sir,
              I relocated from Ghaziabad to Chennai on 4th May.
              I gave my luggage to Agarwal packers and movers(www.agarwalpack.co/) on the same day. It has its main branch in New Delhi.


              Initially they told me that my luggage would come to Chennai within 8 days. But even after 25 days, they have not transported my luggage to Chennai. They have been telling me that my luggage would come to Chennai tomorrow/day after tomorrow....like that , for the last three weeks.

              Since I am chennai, I am unable to go to police station in NCR region.

              Please help me in this regard.

              Agarwal packers mobile number: [protected](Anand Sharma)



              Thanks.
              Aug 13, 2020
              Complaint marked as Resolved 
              Hi,

              You are an another victim who has cheated by a fake company.
              Please beware of such fraud company. who is using the name of "Agarwal packers" A trusted name in packing and moving industry.
              The original name of this company is AGARWAL PACKERS & MOVERS LTD. recognized by Limca Book of Records and his toll free no. is [protected].

              So, Please verify before choosing right one.


              Thanks
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                abhik1969
                from Port Blair, Andaman and Nicobar Islands
                May 27, 2013
                Resolved
                Report
                Copy
                Resolved

                Address: West Bengal

                Dear Sir / Madam,

                Pl. note that I have engaged M/s Agarwal Packers & Movers Ltd, for shifting of my household luggages from Bangalore to Kolkata vide Consignment No. 981482 on 02.05.2013 which has been reached in kolkata on 11.05.2013 but most of the things are in totally broken/damaged condition. As the company have taken around Rs. 40000/- payment before delivery & made insurance coverage of Rs. 50000/-, their eastern HQ Kolkata are not at all responding to the proper compensation/response towards damarage and making the things delayed inordinately and now not even responding to the phone calls. They have also not given any complaint no. inspite of repeated calls even in customer care nos.

                Kindly help against such poor service and adopting malpractice by Agarwal Packers & Movers Ltd.

                Thanking You,
                Deep regards
                Abhik Chakraborti
                abhik.[protected]@gmail.com
                Aug 13, 2020
                Complaint marked as Resolved 
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shaista30
                  from Gurgaon, Haryana
                  May 22, 2013
                  Report
                  Copy

                  Address: Bangalore, Karnataka

                  i took the service of Agarwal movers and packers for shifting my scooty fom Delhi to bangaore and some damage was there they told that hey will refund my money after i will send them bill.But after 4 months also they did not refund my money.Please help

                  bill — Refund

                  I am Deepak Bhatnagar Mobile no [protected]. I have paid Rs 4032 on Date 5/11/2008.And again I was charge Rs 4032 thrugh E C S from my P N Bank Sector -10 Dwarka Delhi .Dated 20/11/2008.And complant so many times against it time, but nothing is happend till date, I complante to your Vodaphone Store at Manglan Place To Mr Vaibhave, Miss Megha and Mr Pawas. I am sorry to say that all the time I was told that you will be refund with in 24hours to 72 Hours, and every time. I was told by your Vodaphone Costmer care that i am Valuable Coustmore, If this will happend with your Valuable Coustmore than how will you exepact me to use your services, I am useing the same Number from last 10 year my limit is Rs 10100. please withdraw all your services and kindly refund my money, in case you are not able to help me. Then Stop say (happy to help ), I am Not Happy with the commitments and services of Vodaphone . Sorry Sorry Sorry Sorry Sorry. DEEPAK BHATNAGAR [protected].
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    drjitendrakmishra
                    from Gwalior, Madhya Pradesh
                    Apr 30, 2013
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Uttar Pradesh

                    I contacted the customer care of Agarwal Packers and Movers to shift my house hold goods from Ghaziabad (UP) to Indore (MP). As a result Mr. Sombir Singh visited my house to make a survey and offered following quotes:


                    1. Part Delivery – in which the goods will be loaded and unloaded multiple times and transported in a sharing container, Delivery Time - 3 Days and charges Rs.20000/- + Service Tax + Insurance

                    2. Direct Delivery – in which the goods will be loaded at door and directly transported to the destination in the same truck Delivery Time 5 Days and Charges Rs35000/- + Service Tax + Insurance

                    As I had urgency due to commencement of the new session of school of my daughters at Indore, I opted for the 2nd option. Even when the packers came to my house for packing I reconfirmed with Mr. Sombir Singh that the truck will directly go to Indore and will take around 3 days. Subsequently, my goods were loaded on April 1, 2013 and I locked the Truck after loading of my goods. Despite all my goods were delivered on April 7, 2013.
                    I had a horrible experience and following disappointments with the services of Agarwal Packers and Movers:

                    1. There was no information provided by the office of Agarwal Packers and Movers. When I called on [protected] the person on the other side of the phone initially asked to revert in half an hour but never did so, on giving the reference of my repeated call they used to say “Kal Pahunch Jayega” and the same sentence continued for six days.

                    2. After Seven Days, the goods reached in a very poor shape wherein the packages were torrned goods were damaged.

                    3. On mentioning the terms of contract your representative started saying this is how we do every day. If you wish you get the truck unloaded or else I will take it back.

                    4. After repeated e-mails to Mr. Mukesh Agarwal, only five items were repaired with patches and marks for other damaged and the lost items there has been no response.

                    In this regard I request for clarifacation/compensation of the following:

                    A) When the contract for full truck load and direct delivery was made and payment was receipt for the same by your company why did your employees broken the lock, shifted the goods, mishandled and damaged them.

                    B) Compensation for the mental agony my whole family went through on account of delay in delivery for four days and no clear information being provided day after day.

                    C) Compensation for the loss of study of my daughters.

                    D) Compensation for the expenses on account of my stay for four days in Indore waiting for the goods to arrive.

                    E) Compensation for the damage of goods for which your company has charged the insurance premium @3% of the goods value.

                    I look forward to resolution of the matter at earliest possible.

                    Thanks and regards,
                    Dr. Jitendra Kumar Mishra
                    GC No. 4323503
                    Mobile No. [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    Agrawal Packers & Movers DRS Group — Non Payment of Damage Compensation

                    Refer Gc No.794841 dated 30/05/08
                    I moved from ONGC Dehradun to ONGC Ahmedabad on transfer. I handed over my car to Agrawal Packers & Movers DRS Group, Dehradun office.

                    My car was received in damaged condion. I lodged damaged compensation, but not yet settled.
                    Please reach me at [protected]@mailinator.com, i am also suffered from DRS group.
                    Please drop a mail to drs.[protected]@gmail.com in case you like to discuss further.
                    Helpful
                    Found this helpful?
                    3 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      BhavnaB
                      from Mumbai, Maharashtra
                      Apr 9, 2013
                      Resolved
                      Report
                      Copy
                      Resolved

                      I had used their services to transport my stuff from Bangalore to Mumbai. They made me wait for 3 hours for loading as they did not have a container to load stuff. The packing boys demanded more money and did not even return change on the bill. In Mumbai, the delivery was promised at 3pm but did not come until 8.30pm, they was no reply from their side and we had to call up multiple people to track and nobody was professional. the boys were not taking any care while unpacking and because of late night did not even unpack entirely.

                      They are just charging premium for a sub standard service and take advance payment in full so that they can do what they feel like and not service anymore. The staff is very rude and no complaint system in place, the toll free number gives you a number to call on your own and follow up, there was no service complaint number shared and neither nobody called to check.
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        singh68
                        from Hyderabad, Telangana
                        Mar 18, 2013
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Hyderabad, Andhra Pradesh

                        Dear Sir/Madam,
                        This is to bring in to you kind notice that my consignment is not reached to me.
                        It was dispatched on 27-Feb-2013 from Delhi to Hyderabad.
                        I enquired to just dial about Packers and Movers in Delhi and after that I received a call from S.R.Aggawal packers and Movers. Sandip introduced me that he is calling from Agrawal packers and mover (did not disclose S.R.Aggawal packers and Movers ).
                        Now Executive (Sandip- [protected]) is not receiving my call after many attempts every day.
                        After a web research I found following number and address
                        Patodi Road, Near Gaurav Restaurant, Gurgaon, Delhi - 122001
                        Near Radhaswami Satsang Bhawan
                        Mr Rajender Aggarwal,Mr Arun Aggarwal
                        +[protected]
                        Now Mr. Rajendra Aggrawal is also making excused and giving false promises.
                        His casual approach regarding hole episode is pathetic. They are responding few calls of my friends and giving various excuses…like shifted to kolkata by mistake, delivering by train, delivering by truck, problem in truck and many more.
                        Moreover they are such a fraud that their numbers, address, customer care no and email are fake. Please find the attached bill.
                        Kindly help me in this regards and request him to send my consignment as soon as possible.
                        +1 photos
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          ravitmadan
                          from Noida, Uttar Pradesh
                          Mar 13, 2013
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Haryana

                          I had used services of DRS Agarwal Packers and Movers to send my household items from Chennai to Gurgaon. Booking Date was 16 February 2013. GC No: 4298278

                          Following were the items sent by me:

                          1) 1.5 Ton Window AC
                          2) Refrigerator- 260 Litres
                          3) Steel Almira
                          4) 1 Suitcase
                          5) Mattress and Pillow
                          6) 2 Stabilizers (for AC and Refrigerator respectively)
                          7) Carton Box having miscellaneous items

                          I had received the consignment on March 1, 2013 but my major items, had been received in damaged condition. Following are details:

                          1) Refrigerator: Door is dented at several places, Feet of the refrigerator are broken. (Model: Whirpool Fusion, 260 Litres)
                          2) Air Conditioner: Dented at several places, Cooling Coils Dented (Model: 1.5 Ton, Carrier AC)
                          3) Almira: Dented at several places including base, cannot stand properly, doors not opening easily as they are dented.

                          Before shipping of consignment, the survey for items was conducted by Mr Dilli Babu from Chennai (Contact No: [protected]) who had assured me of complete safety of goods through use of wooden crates.

                          However, I was thoroughly disappointed on the day of packing itself, as sufficient packing material in the form of thermocole, bubble wrapping and wooden crates was NOT used. Mainly corrugated sheet was used for packing (with lamination). I had pointed out the same to customer feedback call that I had received from Agarwal Packers and Movers.

                          Now, as mentioned by me already, my major items were received in damaged condition. I had taken insurance for all items at the time of booking consignment.

                          Also, at the time o[censored]nloading in Gurgaon, the people that had come for delivery were asking for extra charge for unloading of items which shows the insensitivity the company has towards their customers, given the fact that my items were received in damaged condition.

                          I request Agarwal Packers and Movers to arrange for replacement of my household items, i.e. Refrigerator, AC and Almira which have been received in damaged condition. Please note that I had been tried to contact the company on phone then but each person that I am contacting is asking me to contact some other person within their organisation.

                          So I sent them an email explaining the entire issue and posted the same on their Youtube and Facebook Page after which I got a call from them. They told that they would be sending a surveyor for inspection of damaged items.

                          I had requested them to inform me atleast a day in advance of the surveyor's visit so that I am at home. After a few days, when nobody had visited I gave them a call and I was told that the surveyor would be reaching within 1 hour that day itself. I was in office so I had to rush back to my home.

                          After survey was conducted by surveyor, I got a call back from Agarwal Packers and Movers after 2 days that they can give me a compensation of Rs 4500/- in all.

                          I was furious as my damaged items are worth more than Rs 50000/- and since I had given my items in good condition at time of dispatching, I deserve to get back the items in good condition. But still I asked them to arrange for repair of items themselves to my satisfaction level (where repair is possible) and arrange for replacement of AC (where cooling coils were damaged and repair is not advisable). Till now I have not got any response.
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          Caravan Packers N Movers (India) — Late receiving of House Hold items

                          This is with reference to the consignment booked for delivery of Household items from Kolkata to Ahmedabad against Consignment Note No 001263. Booking details are as follows:

                          Date of Booking: 21/04/2009.
                          Declared Consignment Value: Rs.1, 00, 000.00.
                          Invoice No: 000761 dated 21/04/2009.

                          Though we had been given a verbal commitment of delivery within 10 days the consignment has not yet been delivered. The concerned person from Caravan Packers & Movers at Ahmedabad ( Mr.Surender Singh Bangarwa, Marketing Executive, Ahmedabad Mob:[protected]) has been contacted on daily basis from last 7 days he is not being able to furnish us any sound status of the consignment.

                          Every time I call, he comes out with new excuses which ridicule the impression of your organization to me. Due to the delay of the delivery I am cannot shift to my rented flat incurring additional expenses against lodging and fooding outside apart from the rent that has already been paid.

                          As per the terms I have already paid in full against the above invoice number through cheque and cash.
                          Utlimately the materials received with much damages on 15/05/2009.

                          Because of the the delay I had to stay in Hotel with additional fooding & lodging charges. I need that charges to be paid by the Packers.

                          Domestic Goods — Non delivery of Consignment of Household Articles by Chennai packers and movers

                          I have booked a consignment of all my household articles ( consignment No : 21655) via Chennai packers and movers, Kollattur, chennai on 21.06.09.
                          After ten day on non delivery of the articles i contacted the mD(Sh.T.Kumar) over phone .He told me that my articles were wrongly sent to chandrapura near nagpur and will be sent to my origional address( Kendriya vidyalay, CTPS, Chandrapura, Bokaro District, Jharkhand) . But after continous telephonic talk from 07.07.09 to 15.07.09 he informed that my consignment was sent to Kolkatta and will be delivered soon. When i enquired his Kolkatta contact it was infomed that the said consignment was delivered to me . But its was not so. Today when i called Mr.T.Kumar he again told me that my articles were sent to Kolkatta by Train through SMP Rail Cargo, chennai(Owned by Mr.Antony) and it could not be delivered due to non availability of address with kolkatta agent. He again assured me that my articles will be soon delivered to me.

                          Under this circumstances neither i am able to bring my family nor can lead a peaceful life at my new place of posting.
                          My consignment was booked with proper insurance coverage.
                          I am in the process of contacting Superintendent of Police, district Bokaro and district chengalpattu, chennai for getting my consignment back by registering Criminal complaint against M/S Chennai packers and movers, kollattur, chennai.
                          also i am in the process of moving to consumer court for non delivery of my consignment.

                          Kindly inform the further course of action in this regard.

                          Agarwal packers & movers — Damage of household item

                          Sir,
                          I had book transport through Agerwal packers & movers of my house hold item for shifting from Durg to Goa on 23.03.2011 and they promise me to delivery will be given on 27.03.2011. I have also insured my house hold Item through Agerwal Packers & Movers. But they had delivered my item on 30.03.2011 and my Item get Damaged. I claimed against insurance but they did not give me any claim till date now.

                          Sir , I request you kindly take action against Agerwal Packers & Movers , so that in future this things not repeat with other.

                          Regards

                          Barun Paul

                          agarwal packers&movers — household articles damaged

                          i had booked household itemsfor transporting to delhi from bangalore on[protected] vide gc no.665673& mr no673035.there were 23 items including scooter.total cost was RS 20460.00 WHICH WAS PAID IN ADVANCEITems were insured for RS50000.00 which did not include scooter.when the items were delivered in delhi washing machine was totally damaged& one wooden side table was also damaged.i was assured customer care officials will visit us for damage assesment.pictures were also sent .this was on[protected].even till today none has visited nor are they interested to talk also. pklease take urgent action.
                          Suneel Ekheliker

                          D-1/4 Airindia colony
                          vasant vihar D BLOCK
                          newdelhi 110057
                          mob [protected]

                          Household Items Damaged By Vendor - Comment #1734081 - Image #0
                          Household Items Damaged By Vendor - Comment #1734081 - Image #1
                          Household Items Damaged By Vendor - Comment #1734081 - Image #2
                          Can you please reach me at [protected]@Mailinator.com, i am also suffering from DRS group. If possible please pass this id to others as well who suffered from DRS.
                          Please drop a mail to drs.[protected]@gmail.com in case you like to discuss further.
                          Helpful
                          Found this helpful?
                          6 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            mb4uonly
                            from Delhi, Delhi
                            Feb 26, 2013
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Maharashtra

                            Self claimed No#1 packes and movers but i found one of the worst packers and movers. Don't believe in any commitment made by sales representatives. They are completely irrresponsible and useless. These M***** hardly cares after sales. They will not come on time, do substandard work, claim department also competes with other departments of Agarwal Packers for useless and pathetic service. DON'T GO FOR JUST BIG NAME. Prefer average players in packers and movers who have good track record. Agarwal understands only drivers language and slangs. They won't listen to untill they hear good slangs from customer.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              shivakumar swamy
                              from Mumbai, Maharashtra
                              Feb 7, 2013
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Pune, Maharashtra

                              I booked agarwal packers and movers on 22jan, 2013 for shifting my luggage from noida to pune. I was told that packing will be done on 23jan, 2013 by 3:00pm. But they were so irresponsible that till 7:30 no person had come to my place. . I only kept calling them regularly to ask, when are they coming to pack the goods.
                              Every time i was told "hamara admi 10mins mein pahuch raha hain. . ". . I was so irritated that i kept shouting them and yelling them for such a disgusting service. . After sometime the persons in office stopped receiving my calls and then even the same was did by the person who were going to come at my place to pack my luggage. . . After all this, i some how happen to talk to the senior incharge of delhi agarwal packers, and took a compensation of rs. 800. . Total amount they were charging was 6800. . So they made it to 6000. . I had completely lost it. . Mental peace, patience, and the trust that agarwal packers show. . Since 25years and all . . !!. . So around 9:00pm my luggage was picked up. . That too in a rickshaw. . . No tempo or truck came to lift my luggage. . .
                              Literally in a rickshaw my luggage was stuffed forcefully. .
                              After completing all the necessary procedures. . . I was told luggage would reach pune in maximum 8days. . .

                              So here starts another story,
                              After 8days were over. . . I called agarwal packers on 1st feb. . .
                              In fact its there duty and responsibility to call and inform me about my tracking my luggage. . And give me proper status. .
                              But nothing as such happened. . . I was so irritated by this. . . So from 1st feb to 6th feb. . . I kept calling them and calling them. . . But
                              Same thing by some mr reddy saheb. . . Who god knows what he thinks about himself. . . Every time told me. . That my luggage would reach tomorrow. . . He used to say. . It has reached warehouse. . Will be reaching tomorrow at my place. . . So this happened literally for 5days. . . And till today. . I haven't got my luggage. . .
                              This reddy is the most idiotic person and irresponsible person. . .
                              The way he talks, and responds to customers is very arrogant and rude. . . Typical local gunda type he speaks. . .


                              So my friends. . .
                              Please keep this in mind. . Before dealing with agarwal packers, drs group. . .
                              1. They will never come on time, to pack your luggage. . . You will only have to keep calling them. . .
                              2. They will never provide you assistance on tracking your luggage and will also never update you regarding your luggage.
                              3. Some mr reddy will talk rudely to you. . And will try to show his level and will be arrogant and irresponsible in dealing with you. .
                              3. I was told by mr reddy that even i can file a police complaint, and in his gunda style he said, he will not allow my luggage to reach my place. . . Typical gunda accent he said" jo karna hain kar lo. . Mera luggage jab tak mein nai bolunga. . Tumhare ghar pe nai aayega. . . Police complaint karna hain toh karlo. . .
                              4. . So please be aware of agarwal packers and movers. . .
                              I have lost my mental peace, my money in calling them again and again. My patience for such a disgusting and arrogant behavior by reddy. .
                              5. They don't have a bit respect for their customers and you will regret that why did you invest your money. . That is what i am feeling. .
                              Please feel free to ask for my number. . I will give you in depth details. . I just don't want others to deal with drs agarwal packers and movers. . And face what i have faced. . .

                              Thankyou
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Can you please reach me at [protected]@Mailinator.com. I am also suffering from DRS group. Wanted to discuss more.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                abhijitkmc
                                from Mumbai, Maharashtra
                                Jan 24, 2013
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Srinagar, Jammu and Kashmir

                                Sir, I am a armed forces officer and had hired Aggrawal Packers And Movers, DRS Dilip Roadlines Pvt Ltd on 21 Dec2012 To transport my car i10 from Bangalore to Srinagar. I was delivered a badly damaged car which was brought only a year ago. The expenditure is approx. 1 Lac rupees.Please help me to get the repair amount from the roadlines company - abhijit
                                +1 photos
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  singh bhola
                                  from Pune, Maharashtra
                                  Dec 12, 2012
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Raipur, Chhattisgarh

                                  Dear Sir/Madam

                                  My self Bhola Nath Singh. I have been transferred from Bhopal to Raipur and I have sent my entire luggage through Agrwal packers and movers. They had committed my consignment will reach by Sunday. accordingly I reached to Raipur but still my luggage is not delivered.

                                  I am facing lot problem at Raipur but no one is responding from Agrwal packers and movers. Requesting for your kindly support.

                                  Details are as

                                  GC NO 4155401
                                  Luggage dispatched date 6-Dec-2012
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Sir/Madam,

                                  Pls find the attached mail which we have forwarded to concern team but still no one is replying.

                                  Pls help.

                                  my no. [protected]
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    anshul.udapure
                                    from Delhi, Delhi
                                    Sep 25, 2012
                                    Report
                                    Copy

                                    I have dispatched my home material include (Fridge , washing machine , bike and other household) on 15 September 2012 . but still I did not get
                                    delivery of materials.it has been told that it will reach in 3 days but still i am waiting for it.I called it up many times but every time wrong information was given to me .I would like my material in 2 day and give me extra of 20k rupees . I have suffered a lot and my family is still without any home needs.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      L
                                      lalit123456
                                      Sep 17, 2012
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Murshidabad, West Bengal

                                      From
                                      Lalit pant
                                      Branch manager
                                      Indian overseas bank
                                      Palsanda branch
                                      Murshidabad district
                                      West bengal

                                      To,
                                      Mr naresh kumar
                                      Customer service department
                                      Agarwal packers and movers ltd.

                                      Subject : complaint regarding customer service

                                      Respected sir / madam
                                      It is to inform you that i lalit pant previously posted to dindigul district of tamil nadu as an assistant manager. I got my promotion. After that i booked my consignment through your service area at madurai. My past experience with this organization is very much satisfactory. This time i am very much disappointed with the customer service given by the madurai area incharge named mr ramesh sharma.
                                      I got my consignment booked on 25 july 2012. As my further place of posting was not finalized at that time, i had cleared all this situation to mr ramesh sharma, that i can confirm my place of posting within 5 - 6 days. As per my previous conversation i had cleared my place of posting as murshidabad district in west bengal on 01 august 2012. I have send him my new address in murshidabad district through sms in his mobile no [protected]. He told me that it will take 10 - 12 days to get the consignment.
                                      Instead of that the consignment has been sent to berhampur district of odisha on 10 august 2012. After that on 11 august i had enquired about my consignment from madurai location incharge mr ramesh sharma. He spoken very harshly and he has given me very nonsense reply regarding the delivery of my consignment. He told me that if you will keep on calling us and you will disturb us by calling so many times then we will not deliver your consignment. I want to know whether it is ok? We are the owner of the consignment, we have completed all the formalities regarding shifting including full charge has been paid. We have full rights to know about our consignment’s location. Dear sir i am not having any problem in delayed delivery of my consignment. I know that in delivery it may take + or – 2 - 3 days. I am very much agree with that. But i want to know how your staff can say that we will not deliver your consignment, whether he is having any authority to say like that ? You can very well verify all my conversation with mr ramesh sharma in his mobile no [protected] on 11 august 2012 between 11:00 a. M. To 01:00 p. M. .
                                      I would like to give my consignment details for your ready reference.
                                      Name: lalit pant
                                      Consignment no - 765067
                                      From - dindigul district of tamil nadu
                                      To - murshidabad district of west bengal
                                      Contact no - [protected]
                                      I wish that you will take positive steps in the above mentioned subject. I want written reply in the above mentioned subject from the area incharge in madurai.
                                      Kindly take this complaint in positive manner, wish your organization all the success in future and all the best.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      Agrawal movers and packers — disappointing services

                                      I have taken the services of Agrawal movers and packers to move my luggage considering one of the top most service providers
                                      I was surprised when they have loaded my language i have shown my disappointment during loading but it was conveyed that it will be covered properly before sending

                                      I was surprised when I saw the open truck with full of dust on hot summer of 46 degree temperature and transferred like a local materiel

                                      After my several request they come to see the open truck and convinced me to take the delivery and assured me that they will look into it


                                      after taking the delivery they have left the hal[censored]npacked house hold item and never turned back

                                      I have been doing fallow up for my damaged house hold items and requesting them to do the unpacking as they have committed ( it was given in writing ) no one bothers to provide the services

                                      I feel totally cheated by such a renowned company

                                      Customer service - Comment #1806138 - Image #0
                                      Customer service - Comment #1806138 - Image #1
                                      Customer service - Comment #1806138 - Image #2
                                      Customer service - Comment #1806138 - Image #3
                                      Customer service - Comment #1806138 - Image #4
                                      Customer service - Comment #1806138 - Image #5
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Amit Gupta
                                        from Gurgaon, Haryana
                                        Aug 28, 2012
                                        Report
                                        Copy

                                        Address: Bangalore, Karnataka

                                        Hi,
                                        This is Amit here.
                                        I moved from Bangalore to Gurgaon and moved my household stuff along with my car and bike with Agarwal Packers and movers ([protected]@drsindia.in).
                                        I paid 49k for this service and got a very very very bad service. Many of my personal things are lost (I believe those are stolen by either bangalore guys who moved the stuff from one container to another or the Gurgaon guys who again loaded the stuff into the separate container to unload the items at my door).
                                        Along with this many of my precious home appliances are handled very badly and few I'm not able to use now because those are totally damaged.
                                        My microwave oven is totally damaged, its not working at all (its outer sheet is approx 2 inches thick and that is completely bent, so one can imagine their service quality).
                                        Fridge trays are broken, water is leaking from the ice chamber, seems it has fallen from a very good height because trays those are inside the fridge cant be broken with the small impact.
                                        Double bed mattress is totally gone because they folded it 3 times to reduce the space it takes in the container, while packing they packed it properly but when I got it in gurgaon, it was folded and not in the condition to use.
                                        Wooden double bed (head side and feet sides) is also broken.
                                        They have stolen petrol from bike and car, even though they mentioned the current fuel mark while loading and while loading it was totally reversed ( pointing at zero).
                                        Other than these many things are broken for those I got a response " this much happens sir" .
                                        This doesnt ends here, I lost many of my things for they asked me send a mail stating everything and asked me to send at this add:
                                        [protected]@drsindia.in

                                        For rest of the things I called these guys minimum 100 times (if consumer court wants the call records, I can present those also). Every time they said you will get a call from the claim department.
                                        When I didnt get the call from that department so I called that department directly and had a word with the contact person Vikas, he said he was busy with the some other stuff and didnt get time to look into my prob. Then he said I didnt get any complaint from you, even though I clearly mentioned everything on the bill which they take back after dropping the stuff at my door, then he finally checked that and said this sat he will be sending his team to cross check the stuff and get those repaired if its possible.
                                        Now its more than a month I'm still suffering because of these guys.

                                        I dont want to disclose the name of the people whom I've already spoken for the same, if needed I can provide their name along with the phone numbers.
                                        I hope this complaint would solve this issue and I would be able to get my stuff either repaired or exchanged with the new one.
                                        These are the other details:
                                        GC No: 4233628
                                        Date of packing:[protected]
                                        Cheque No: 762326 (I paid via cheque).
                                        I request if you can give me the contact details of the owner as I had very bad exoerience from them.My brand new car has been burnt in so called acident by these jokers and there is hardly claim they are entertaining.
                                        rgds
                                        satish

                                        Agarwal Packers And Movers — Damage of items and non corporations during shifting from Bangalore to Kolkata

                                        I had engaged DRS-Agarwal packers and movers for my houshold shifting from Bangalore to Kolkata.
                                        (Vide GC no 845067 dated 01.06.08 for the car and 845066 dated 02.06.08 for entire other household items)
                                        I had following very bad experiences:

                                        (a) On the day the container reached in Kolkata, my address, a team of in experienced and raw people sent for unpacking and organizing from the local kolkata office. Practically we had to work shoulder to shoulder with them to make it happen.

                                        (b) The packing items (plastic and cardboard boxes) till date (i.e. 18.06.08, 11 days after unpacking) is lying in front of my flat in the apartment, blocking the lift passage, creating nuisance to other neighbours and putting in embarassing conditions. I had made atleast 30-40 calls to local calcutta office of DRS (Agarwal) and Bangalore office, but now given up. The apatrment maintenance people are insisting to throw them out asap. I do not understand these items which are to be reused, how company can behave in such non professional manner.


                                        (c) Though I had given the car in very neat and clean conditions in Bangalore. In kolkata I was delivered the car 3 days behind promised date and in a very dirty, shabby condition. The seats have been totally made dirty and black greasy spots. This delivery has also been possible after my atleast 25-30 phone calls to Kolkata representative and Bangalore representative.

                                        Best Movers Packers — Lost items and damage all the items

                                        Hi,

                                        I got transferred from Gurgaon to Bangalore. For moving house hold items i contacted Best Movers Packers. They said that items will reach Bangalore in 6 days. After 6 days when I asked for items they said it moved from there today only.

                                        They keep on making me fool. Whenever I contacted them they say said it will reach you today and many times they switch off their mobiles.

                                        Finally when my things arrived, my T.V. and some cloth packets where missing. Most of my things where damaged including A.C., Geyser, Bed, Almirah, Computer table.

                                        I am very upset and don't know what to do?

                                        I have insurance of 70 thousand by movers & packers.

                                        Agarwal Packers And Movers — damage to car during transit and cheque bounce

                                        Dear Sir,
                                        i had sent my car from chandigarh to secunderabad through aggrawal packers an movers in dec 2007. The car was delivered to me in jan 2008 at secunderabad in a damaged condition. i brought this to the notice of the company and theeir surveyor assesed the damage and promised me a compensation of Rs 2500. But inspite of my repeated reminders and phone calls on which i spent considerable amount and energy, company failed to give me compensation for full 1 year. This year in march they sent a cheque for Rs 2500 of HDFC bank, which when i deposited to the bank bounced. Thos act of the company has resulted in great harrasment and mental stress and financial loss to me.Now i want to claim damages from the company for my harrasment and bouncing of the cheque. I want to claim damages for Rs 50000 for all this. Pl advice
                                        BALAJI FREIGHT CARRIERS.

                                        I WILL NEVER BOOK ANY CARGO OR ANY HOUSEHOLD FROM THIS COMPANY BECAUSE OF BAD EXPRIENCE.

                                        Personal Belongings — Damaged and broken goods

                                        I had sent my cargo from India(chennai) to vietnam(HCMC) through DHL, AWB No.[protected], it was said it will be delivered Door to Door and they convinvced me in paying extra amount of money as Insurance for the cargo in Chennai (Anna Nagar), when i recieved it in Vietnam, the cargo was in the customs for more than 7 days, my package was opened, all these things i can assume and consider it as goverment legal isuues, but the cargo was left on the apartment lobby and we were asked to sign the receipt, since my wife and kid were alone and language was a problem, she had signed it, when she opened the cargo to carry things one by one she found most of our electornic items were broken, she immediately called up DHL india. they had told us to send a snapshot of the same as in position inside the pallette box, we also did the same now when we ask for a claim, we are just getting a response from them saying sorry... , i have elclosed only few snaps, still there are few snaps (musical keyboard) unnattached. i dont know how to go about this issue...

                                        Lost and Damaged many precious items while transferring - Comment #1792479 - Image #0
                                        Lost and Damaged many precious items while transferring - Comment #1792479 - Image #1

                                        Agarwal Packers & Movers (DRS group) — Damages to household items while moving

                                        I used the services of Agarwal Packers for Packing & moving my entirehousehold items from Pune to Bangalore.They have damaged a lot of items.Eventhough they have charged insurance premium against damages they are not resolving even after one month.

                                        Lost and Damaged many precious items while transferring - Comment #1805112 - Image #0
                                        Lost and Damaged many precious items while transferring - Comment #1805112 - Image #1
                                        Lost and Damaged many precious items while transferring - Comment #1805112 - Image #2
                                        Lost and Damaged many precious items while transferring - Comment #1805112 - Image #3

                                        DRS AGARWAL PACKERS & MOVERS (P) LTD — VERY BAD QUALITY OF WORK

                                        I shifted from Chennai to Faridabad and utilized Agarwal packers after considering their name.

                                        Here are the lessons learnt

                                        1) DONOT Pay in advance and neither give a post-dated check. Only after delivery verification and satisfaction of ALL items, make your payment.

                                        2) Ask Agarwal packers to properly pay their packer staff and as staff ask for tips about 100 Rs. for each staff. Usually 4-5 staff memebers will come. If you ask them to come twice, they will ask tips twice.

                                        3) Agarwal charges about 25% extra. You can definitely taken another decent packer and take pretty good insurance using this 25% money.

                                        4) Agarwal will send a carpenter to survey and fix broken things. His fixing may not be up to your satisfaction but you will not have any other option.

                                        5) At time of preparing packing slip and deciding insuarnce value, do not allocate any money for books, old used clots. Usually nothing happens to them. Put the value of actual cost for items like, TV, Refrigerator (MUST), AC (MUST), Water Filter, any ready made furniture which you bought from shop like Computer Table, Shoe rack.

                                        6) Ask packers to clean the rooms properly at time of packing and unpacking before you hand-over the tips to them.

                                        Agarwal Packers And Movers — Loss of goods and damages

                                        To be very frank I am very ashamed of myself on why I choose Agarwal Packers for shifting when I had other choices. I am not new to moving but this is worst experience I have had with a so called PROFESSIONAL ISO certified company. Local vendors do much better and professional job.

                                        My house hold items were handed over to Agarwal Packer’s team on 9th April 2011 for packing. GC number is 4164008. The items reached Delhi on 19th April 2011. Since they want to protect their interest first rather than customers and presumably they know how unprofessionally they work, they take rest of the money in cash before unloading. So all payments were cleared before unloading.

                                        Now after paying the balance in cash people started throwing cartons out of truck and lift as if “lets dump and push off.. to hell with these guys and their luggage”. I had to remind multiple times that things are to be handled with care. Same is visible from the photographs and the condition of items which I have received. Following are the damages (of major items) and concerns I have. Its almost a month of delivery and no professional surveyor has come neither have I been compensated for the same.

                                        1. Each and every box was so dirty as if they have been bathed in mud and dust. Fully packed boxes have loads of dust in it.
                                        2. Steel trunk has got dent as well as hole!!! It seems that someone has either thrown the box instead of lifting or deliberately tried man-handled it. One of the latches is missing and chain to hold the lid has come out as if someone tried to open it. It’s not made of cheap material and has been with us in all our shifting again without a scratch while being moved with unprofessional & non-Agarwal packers.
                                        3. Mattress which is hardly three months old has been torn.
                                        4. Fridge, which was packed in a crate has got dents and scratches.
                                        5. Scooter has got its seat torn. Front plastic portion is displaced and broken to the extent that one can see wires inside and front light can fall anytime. There are multiple scratches, damages and holes all-over the body. Center stand itself is broken. There is lot of mud in the handle. Photographs are attached for the same.
                                        6. Many of the cartons were wide open and have items falling out from them. You can clearly see from pictures attached. I will only come to know what has fallen (or stolen) once I need to use them which may or may not happen in next few days also.
                                        7. There are scratches on kids skate board which makes it very ugly. Even kids plastic stool which was in a carton is also broken.

                                        After multiple reminders they had sent one gentleman who tried to mend few things like replacing broken mirror of dressing table but had made more damages to it. They are totally miserable. Multiple people (with in Agarwal packers) have given me phone number of their senior official (VP North) but there is no response. Neither is there any response on mail.

                                        Mor eoever they charged me for a direct vehicle but they have not sent it in a dedicated vehicle.
                                        What I request and expect now..
                                        • Speedy and fast settlement at the earliest as per MY Satisfaction not as per their company centric policy
                                        • I was told that this vehicle is Direct Vehicle and I paid for the same whereas I had received a quote for shared vehicle also from your company. However, it seems that it was only a marketing gimmick to get business and that’s all. I seriously doubt on kind & mode of vehicle. So ideally I am eligible for all refund but expect at least Rs9400, which is the difference in these two quotes apart from settlement.

                                        I am sure that you will do the needful or at least help me reaching the right authority who can take right and favorable decisions.
                                        Thanks
                                        you must have given goods consignment note . is it prepared by agarwal packers & movers or by other company. same way, you would have been provided bill/ payment receipt, can you provide the scan copy of the same to undermention e-mail i.d. so that we can help you in this matter. (bhardwaj.[protected]@gmail.com

                                        Personal Belongings — Non receipt of consignment

                                        This is a bull company.I have not received the consignment till 19/03/2012 which was couriered on 03/03/2012.what the [censored] is this??????????????????????????????

                                        Is this the service which the M.D.always talks about????????????????????????????
                                        I too had a similar situation.
                                        The company lost goods worth 8K in transit. There is always a pattern. First they say, they are looking after lost goods and it will be found, then they say since there was no insurance they are not liable to pay any damages incurred and they they will simply dodge the calls and ignore the messages. The manager will always say that he has escalated this to his superiors and he is also awaiting their reply. I had to tell him that I will be force to sue him in the consumer court if I am not compensated adequately.
                                        This is the just downright irresponsible and merits an action if the consumer is left in lurch and is not even offered the courtesy of hearing his grievances. 49k is not an small amount. Hopefully, Mr Amit gets compensation he deserves.
                                        Can you please reach me at [protected]@mailinator.com, i am also suffered from DRS group.
                                        PLease drop mail to drs.[protected]@gmail.com, in case you like to discuss further. i am also suffered from DRS group.
                                        Helpful
                                        3 other people found this review helpful
                                        3 found this helpful
                                        14 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit