Agarwal Packers & Movers Complaints & Reviews

Hi,
I had booked a consignment from Mumbai - Hyderabad(MUM012399). I received the consignment on Friday Apr 17th 2015. Couple of items were damaged and this was notified to the concerned person. Its almost 4 days now and the great customer care representative TEJOMAI says that she hasn't yet received the papers. When asked to give a estimated time when this will be processed, she is shameless enough to shrug off all the responsibility. Its really amazing that there are so many complaints against her on net and Agarwal has still kept her on the job. So its pretty clear that she has all the backing of the fraud company. Now looking at all the complaints on this site for Agarwal packers and movers, I have less hopes of my claim would be settled. But the least I can do is put my experience on the forum and hope that atleast one customer changes his mind and decides not to choose Agarwal packers and movers. I think they have got into Limca book of records too by fraud. Must have managed the people there. Funny part is the tape that you get to hear when you call their number "A" hai to astha hai. "A" hai to apna pan hai... I would like to add to that "A" hai to arrogance hai, "A" hai to attitude hai.

Thanks & Regards
Amol Kushe

Dear Sir / Madam, I am a troubled customer of Agarwal Movers & packers. ( GC # 4431010 ) I shifted my household stuff ( 81 boxes ) from Chennai to Ahmedabad on 10.04.2015 with a commitment from Agarwal Movers & packers that it will be delivered on 15.04.2015 at Ahmedabad. I received it on 18.04.2015 with lot of follow up. Below are the complain points : 1) poor packing. 2) Packing & loading took 12 hours on 10.04.2015 with lot of improper & non-systematic way. 3) Vehicle # AP 10 V - 6852 was changed without my knowledge at Hyderabad to vehicle number TS08-UB-0332. 4) Material was delivered with lot of follow up on 18.04.2015 at 9 pm. Unpacking was not done. Below persons shall be fired & terminated from job as these guys are very very irresponsible : 1) Mr. Ashish Mishra - Chennai Office 2) Mr. Rakesh - Chennai Office. 3) Mr. Dilli Babu - Chennai Office. 4) Mr. Reddy - Hyderabad Office. 5) Mr. Surendra - Ahmedabad Office. They promised me that we will accept penalty for delayed delivery but did not pass on penalty amount to me. Please look into & reply - else I will be taking this complaint to Consumer Court and also to media ( Aaj Tak, Zee News, etc ). Thank you in advance. Chandrashekhar Kulkarni [protected]

We have booked our consignment from Gokak to ahmemdabad through hubli branch. At time of Delivery our box no 52 not received and mentioned on Delivery note. After that I follow up for 50 Times but failed to get my missing box nor any information of box. I regret to tell that there is no sense of responsibility and felt that whether selecting agarwal packers was right decision. our consignment no hbl000927.

Hi, I am Karthikeyan . N, i had sent my bike (Apache RTR 180) from pune to hosur on (27/02/2015). I recieved the consignment on 02/03/2015. The GC.NO of the consignment is 4232137. I had recieved the bike with the following damages. As discussed with you over phone (+91-[protected]) and your confirmation that your representative will not be coming over to hosur to inspect and you will consider the attached photos for your reference. Please find the attached images for the damages. 1. Petrol tank has a big dent. (Needs to be replaced, since there is no method to repair it.) 2. Rear right side indicator broken.(It had to be replaced in pair) 3. Right rear view mirror broken.( Needs to be replaced in pair) 4. The lock set is broken. I have mailed in DRS group to the below mentioned people, there is no proper response from them. They did promise of giving me part repayemtn, but nothing has been recived till date. [protected]@drsindia.in cc:[protected]@drsindia.in, reddi.[protected]@drsindia.in, [protected]@drsindia.in, cc.[protected]@drsindia.in, claim.[protected]@drsindia.in, [protected]@drsindia.in, [protected]@drsindia.in, [protected]@drsindia.in, [protected]@drsindia.in, [protected]@drseducation.com, [protected]@agarwalpackers.in, [protected]@agarwalpackers.in, [protected]@drsindia.in, [protected]@drseducation.in, [protected]@drsindia.in, [protected]@drsindia.in, [protected]@drsindia.in, hradmin.[protected]@drsindia.in,

Hi I had booked a car and house hold goods to be shipped from Noida to bangalore...the initial promises were very good - and acted as if they were very trustworthy..and they were showing thier certifications like limca, mahindra transport etc but at the time of delivery they have damage all the product including new godrej bed, bike, car etc.When i have contacted their area manager Mr gaurav, he gvae me promise sir it will get resolve as per your insurance declaration, apart from this i have mailed many times to their higher position directors and MD but they don't even bother about my complaints . the below mail ID i have mailed : [protected]@agarwalpackers.com, [protected]@agarwalpackers.com, [protected]@agarwalpackers.com, [protected]@agarwalpackers.com and i want to put CC all certification companies that stop making certification for such companies like agarwal packers and movers who don't have their customer policies or they are selling their certification for customers not maintaining any standard . Thanks ATUL SRIVASTAVA +91 [protected]

Worst experience and big mistake by giving the consignment to agarwal packers. Wrost service provided and still delivery has not been made. More than 15 days have passed and still there is no information.

I would like to lodge complaint against Agarwal packers & Mover, we have booked with them shifting of house hold goods and items from Nagpur ( Maharashtra) to Vadodara (Gujarat) towards LR no. /G.C no- 4267343 dated 22nd Feb'15. I have also enclosed all the relevant proof & photograph of damaged goods & their survey report, my complaint is regarding to when they delivered my goods to my house out of two items namely Almira and dining wooden chair were found damaged dent mark, lot of scraches, since then i following up with Mr. Gopal singh (Vadodara Branch head) for repairing of goods against insurance occured of Rs. 50000 although everyday he used to say will be done coming day unfortunately that day never come then he decided to give me reimbursement against damaged goods after that i started following up with him then final he has sent all the report incl survey report to Mumbai Head office to Mr. Lalit Mishra after 15 days no any outcome i am really disappointed with this man.I would request you to kindly arrange to clear my compensation against damages of the items occured. Regards, Kishor Shende Mob-[protected]

Hi This is Ravi Shankar. Recently i moved from Chennai to Hyderabad. Luggage shipment has been done by Agarwal Packers and Movers. GCN No: CHE023310. I had asked for separate truck for my luggage. They provided the same and sealed the Truck in front of me. After opening the seal, I noticed few things which are loaded in front of my eyes got missing and few are displaced. AC indoor unit was initially placed on the floor. When seal is opened i can see that it is placed on top of some other though half of the truck is empty. AC plug got broken and sensors also damaged because of improper handling. I handed over bike keys to the person who loaded things in Chennai. In Hyderabad when luggage is unloaded i couldn't find the bike Keys. Few Plants are missing which were loaded in front of me. I don't understand why they put seal if that can be opened and fixed again. Seems, They opened the seal and loaded few more items in the same truck. When i called customer care they asked me to send a mail to shifting.[protected]@agarwalpackers.com. Its been 4 days but still i didn't get any response. Thanks Ravi Shankar [protected]

Please refer to my mail below and several telephonic discussion with Your Mr. Sanjeev Bagaria with reference to the consignment fixup receipt number CFRBSR_/1314/05093 for transportation of my belongings from Bhubaneswar to Kolkata and note the following: 1. That a single sitter sofa has been received in damaged condition. (photo attached) 2. The Air Conditioner, T.V, Water filter (R.O) and other electric equipment has not been instaled. 3. Beds are also not set yet. As per the unloaders other persons were suppose to come for the above purpose, hence the same has also been mentioned in the unloading receipt taken by them. the same has also been communicated to your representative at Kolkata as well as Mr. Sanjeev Bagaria. Kindly look into the matter and arrange for completion of pending work as well as change/ replace the damaged sofa by today itself. Sanjay Kejriwal

My consignment from Bangalore to Hyderabad was dispatched to Hyderabad on March 26th. We asked for delivery on Apr 2nd as early as possible. We are yet to get the consignment. Sequence if events: 1. Consignment dispatched from Bangalore on Mar 26th 2. Received a call from Hyderabad warehouse on 28th mentioning that the consignment has reached Hyderabad. Confirmed again that delivery is needed on Apr 2nd. 3. Agarwal agent from Bangalore shared number of Mewa Singh and asked us to contact him in Hyderabad 3. Called Mewa Singh on Apr 1st to remind. Was given confirmation that we will receive consignment on 2nd morning. 4. Called Mewa Singh on 2nd at 11am. Was informed that he will call us in 10 mins. Received no call. 5. Called Bangalore agent and received numbers of Dharamveer (Hyderabad delivery in charge) and Sanjay Kumar (State operations head) 6. Called Dharamveer about the consignment. Responded that he will all in 10 mins. No calls ever came. 7. Multiple calls were done to Mewa Singh. Was informed that there is no one from delivery team and we will receive around 3pm. 8. Called up Sanjay Kumar to complaint. He blatantly lied that consignment from Bangalore came on 2nd morning. He gave us number of Padma from customer care. 9. Padma mentioned that she will call in 15 mins. G 10. Called up customer care to get contact of higher authority to complaint. Got number of Vijay Dixit (National operations head). Vijay said he will check and respond in 10 mins. Didn't receive any call from him. 11. Padma called and mentioned that we will not get the consignment today We had to incur multiple expenses due to this irresponsible service delivery from Agarwal packers and movers.

Hi Sir, This is a complaint against DRS Agarwal packers and movers. Tracking Number : 4445647, House Hold items shifted from HYD-Chennai (1st March, 2015 - 7th March 2015). As we have a faith on the company, we did not unpacked all the boxes, in front of the delivery team. Next day we unpacked the items and notices that, few sarees were missed. From Monday (9th-March) onwards we had contacted both HYD & Chennai brach offices, and we did not get the proper answer. So on 11th march, we went to Chennai brach office a file a compliant . But movers group is saying, we filed a complaint after 4 days, so they are not responsible for any shortage of items.. Please help me out on this Sir, How do i procedure further... Laxman pbabu.[protected]@gmail.com

Hi, I would like to complain & bring to your notice the poor service that had been extended by Agarwal Packers with regards to Consignment no:PATNA001067. I have availed the services of Agarwal movers to shift my luggage from Patna to Gurgaon. I would like to bring to your notice that it has been one of the worst shifting experiences that I have encountered. To be fair, the mover and packers in the Patna branch were excellent and gave us no reason to complain. This really had impressed us, but after that things have just been a disaster The delivery of goods to Gurgaon was promised on 15th February and despite the assurances the consignment reached us on 18th February. I had booked my tickets to Patna on the 17th Feb to get my family here. My father was suffering from cancer & he passed away on 17th Feb. so you can imagine the kind of inconvenience I have faced. Due to this I had to leave and requested my brother in law to get the luggage moved & unpacked. To our nightmare the people who had come to unpack & settle house had nothing professional about them. There were nothing less than goons in terms of language & conduct. We were informed in Patna that the paper cartons were supposed to be kept by us. But sensing an opportunity these guys started to unpack the cartons as well throwing away all the stuff on the ground. There was one person called Mr. Misra who was most problematic of the lot.They did not even assemble the beds & the some misc items which was promised. There were sets of crockery that were even broken. I am attaching the pictures to show you how the luggage have been unpacked & how there were thrown out of cartons. During the shifting our crockery sets have also been broken. I had received a call from the claims department. I had informed them that the crockery have been broken and the beds have not been assembled. I was told that carpenter will be sent & will assemble the same. The carpenter did arrive & assembled the beds not once did he mention that he was also there to settle the claim for the broken crockery.He claimed that he was there to fix the bed & nothing more. He did not even ask us to show the broken crockery or anything When I got a call from mobile no: [protected], I said that the bed has been assembled. he claims that he understood that all claims have been settled. In between all this please note that I have been occupied with the rituals after the demise of my father. When I called to ask for the claim I was given a very blunt reply stating that you have already settled it. Despite my protest I was told that that's your fault. I am attaching a copy of the form that I had been signed on my behalf which clearly states that we have mentioned the broken crockery. All I want to know is this the kind of service that Agarwal movers provide? Is there no grievances cell? Not everyday people move houses are we supposed to hire a lawyer before talking to people? At a time such personal tragedy is it right to say you are using it against us? I really hope I would be a revert to this mail & something will be done against the unprofessional, rude & slimy behavior that has been extended to me. I had sent this mail 26th Feb 2015 and got I a one line revert stating that we will investigate the same. It has been 6 days and despite sending 2 more reminder mails, I have heard nothing from them. When I try calling them I am told that the concerned person is on leave & will return next Monday.

We shifted from chennai to madurai on 31-01-15.They stole my blazer and also they promised that free installation would be done but it was not done. They also damaged our wardrobe, D2H antenna and RO plant. very cleverly they got the signature from us once they delivered the goods and when we enquired them about the damages they said that nothing could be done as the document is signed. They dont even respond properly. people who work there dont respect the customers and they hung up the call while we talk. apart from paying 21000, labours they sent asked 200 each both while packing and delivering. There is guy named rakesh who works in chennai office. He is a big fraud. He would give all false promises but when we ask him abt it he would say that he didnt say so. Another thing is that we have to make full payment once our goods are packed. thus even if there are damages or loss of goods nothing can be done.

I had engaged the company for shifting of household goods (GC No.4387219) and car from Mumbai to Patna. The goods were dispatched on Nov 15 were received on Nov 25 while the car dispatched on Nov 11 was received on Dec 01. The contact person of the company in Patna, Shri Pandey has refused to reassemble the TV cabinet and fix the dining table. Apart from that several damages listed below may be noted. 1. Three legs of sofa set have been damaged and scratches in sofa (insured for Rs.10000/-) 2. Deep stratches in Godrej almirah (insured for Rs.12000/-) and in doublebed (insured for Rs.6000 / -) 3. Cracks in shoerack (insured for Rs.10000/-) 4. Damages in TV cabinet (insured for Rs.10000/-) 5. Holes in doublebed mattress (insured for Rs.3000/-) 6.Scratches in Samsonite strolley bag (insured for Rs.25000/-) 7. One number plate of car was broken The case was discussed with Ms.Priyanka from their Mumbai office and she had asked me to get an estimate from a local carpenter for assembling of TV cabinet. The carpenter has provided an estimate of Rs.2000/- for assembling the TV cabinet and Rs. 15000/- for repair of sofaset, repainting of almirah, polishing of doublebed, etc. It may be noted that the goods were insured and premium payment along with full payment was made in advance. I did not expect such a horrible experience from such a reputed company. The company did not provide any compensation for damages and delays till date despite several reminders.

I have shifted my house hold from Bangalore to Delhi NCR dateed on 29th Dec 14, my most of the house hold got damaged, I took insurance as well. Now I am keep on calling to insurance team customer care team but they are giving fake date to visit my house for survey but no one has come till now, when ever I call they give new date but no one has come, now what is a point of paying huge money to DRS group because of the Brand name and what is the point of taking insurance. i am very disappointed with Agrrwal movers and packers services. my GC no is 4415160

Dear Sir / Madam, This is w.r.t. GC No. HBL000661 Dated:- 8/10/2014 (Shifting of Household Goods from Hubli to Indore). This is to be informed that during Shifting of goods, some of my household articles got damaged. The same has been intimated to your Indore claim settlement Team (Mr. R. Jain & Mr. Prakash) & they visited to see the damages. They have noted & taken the snaps of all such issues. But almost now 3 Months have been over, I have not yet been assured that any initiative had been taken to settle the claim, by your team, even after multiple follow-up from Mr. R. Jain (Mob. [protected], [protected]). Even I interacted with Indore Office GM Mr. AK Sharma (Mob. [protected]) but in vain. I am a regular customer of yours & availed your services multiple times in last 10 years (New Delhi – Nashik, Nashik – Rudrapur, Rudrapur to Hubli, Hubli to Indore etc.). But this time, the treatment is really discouraging. As you are having a very good image in market for your services (also a record holder in Limca Book of Records), I don’t expect such type of negligencies as shown by your team. Request you to please intervene & instruct your team to settle my claims on Priority. Expecting a positive response from you by next 24 hours. With Regards Chandrashekhar Chaudhary Mob. No. [protected]

we had arranged agarwal packers and movers to take our household articles from ambernath to margao gao. we were told by mr vishnu who came to give us quotation that the car can be taken by road also. He said the movers and packers will provide a driver and will fill petrol and pay the toll charges. For this service the movers and packers will charge Rs.6700/- additionally. The quotation for the household articles was given for Rs.28500/-. The service charges would be Rs.4564/-. The total amount quoted to us was Rs.38764/-, which we agreed to pay. Mr Kuldeep singh agreed to take 50% in cash at Ambernath and the rest to be paid at margoa goa by cheque. On the 27th of December we were given the quotation and the household articles were packed and transported. We paid mr vishnu rs.19500/- in cash at ambernath. Some papers were handed over to my blind brother who was handling at ambernath saying that this is the quotation and the bill and the receipt. In good faith my brother accepted the papers and allowed the cargo to go. On 28th april mr vishnu came with the driver at Ambernath to take the car to goa. on the 29th the household articles reached our place in margao, on the same day our car also reached margao. My brother and father who is 77 yrs old who were travelling in the car along with mr vishnu and the driver. The had very bad experience as the driver was driving very rashly at top speed overtaking dangerously. On 29th dec when the articles reached goa, my blind brother and old father who cannot see properly received the household articles at home. I mrs gina agarwal am working with SBI was neither present at Ambernath nor in margoa at the time o[censored]ploading and downloading of articles. After work when i reached home i asked my family to show me the papers given by agarwal movers and packers. i was shocked to find the quotation incomplete wherein rs.6700/- charged for the car, service charges were not mentioned in the quotation. An incomplete quotaion for an amt of rs 28500/- was given. Another paper mentioning the articles to be transported was with the incomplete quotation. There was no bill nor any payment receipt given to my family. As soon as i realised this i tried contacting the Balkum Thane office. At first i was assured ny the office staff that the bill and receipts will be sent by the courier. few days passed i have not received the same. i tried contacting the office and mr kuldeep singh on the mobile, but there has been no response till date. Mr ajay singh was also contacted but till date no response. We being your old customer having used your service before are shocked by this attitude of your staff and especially of mr kuldeep singh and vishnu. As i have no bill and payment receipt my bank has refused to reimburse the money. since i am the only earning member, this loss of rs 38764/- is too much for me to bear. i would request you to take serious note of this issue and arrange for me to receive the bills and receipts and a proper quoation. Since i am in a transferable job i would reguarly need the service of movers and packers. Your prompt action would help me in regaing confidence on the services of agarwal movers and packers expecting a speedy action from you. The bill and receipts be sent to Mrs Gina B Agarwal, State Bank of India, New Collectorate south goa, DHQ Margao branch, ground floor D wing, Mahanty Saldhana administrative complex .Margao pin 403601

My Consignment no. JSPR000590 is from jamshedpur to delhi booked by Tarun Negi had been on hold for some days, according to customer care it would charge 150/- per day but your people have collected Rs.2000/- without giving any receipt not even picking up the calls. Atleast tell us the description of Rs.2000/-. We have done these type of consignment 2 or 3 times but this time you made a bad impression on us. Reply or Call us at : [protected]

These cheaters took Rs: 75000/- for shipment from Gurgaon to Hyderabad. Most of the goods were damaged & all are insured as well. They were offering 4500/- as insurance amount. Even though it looks ridiculous still I agreed on the amount. Its been 3 months since then, these cheaters are in no mood to pay these amount. There is a lady sitting here in hyderabad P.Tejomai | Claim head - HYD Whenever you call her she said it will be done in 2 days. Its been 3 months. GCNO.NSR001178 I strongly recommend PLEASE DONOT USE THE SERVICE OF AGARWAL PACKERS. They will give you sleepless nights.

I would like to lodge complaint against Agarwal packers & Mover, LR no. /G.C no- 4402385 dated 13th Dec'14, The details are given below, following mail has been sent to their Bangalore / Ahmedabad & Secundrabad office, as a evidence I have all the relevant proof & photograph & their survey report, I would request you to kindly arrange to clear my compensation against damages of the items occured. Email ID & Phone no of the Agarwal packers & movers can be provided as & when required by you. Following email has been sent to your official for your reference:- We are very much disappointed & extremely very sorry to say that I found cheated from Agarwal Packers & movers, specially from Mahinder against my consignment (GC No[protected] dated 13th Dec'14 by paying amount of Rs. 47, 000/- (Rupees forty seven thousand) towards the commitment of proper packing & shifting of items from Bangalore to Ahmedabad for dedicated full closed container (as defined by your Agarwal & packers representative Mr. Mahinder (From Bangalore) as he said items would get initially proper pack with corrugated sheet, then with plastic roll & electronics items TV/LED & refrigerator / washing machine with wooden pallets, based on his commitment & Agarwal loyalty we had placed order to him though his charges was higher than other agencies. Whereas when we have received the consignment on 18th Dec’14 at 7:00 PM, we are very shocked after seeing that our materials has arrived along with some Faridabad consignment, secondly some of the materials were also found missing. Local service agent (Mr.Surender) was not cooperative; he said you may talk to anyone. However I would like to share some my bad experienced with Agarwal packers & movers:- 1) Ahmedabad representative (Mr. Surender) said vehicle would not enter to compound until & unless you first clear the balance money. 2) We paid the amount by cash, moment we saw our items with inferior quality of packing & most of the item were found without the plastic wrap, 48” Samsung LED Smart (3D) TV, there was no wooden pallet packing as commitment. Since I paid huge amount, we do not want to accept any kind of compromise in terms of quality work, never expect shared shipment with other items. During unpacking even your representative (Mr. Lokesh) has found damage on some of the items, & he also agreed with packing quality was below standard, your surveyor came & he also admitted that packing was inferior quality & since it was shared with some other consignment is the only cause of damages, it is also written on surveyor report. Pl find attached herewith Agarwal packers & mover surveyor report towards the damage occurred. I did not get any support from neither from Bangalore representative (Mr.Mahinder) nor from (Ahmedabad representative - Surender). He was least bothered & said you can talk to any representative, however when I asked for Ahmedabad email id & Branch manager detail to lodge my grievances, he said I do not have, neither he has given Branch manager name or no. Due to such ignorance we have directly rushed to your Ahmedabad office & met with Branch Manager (Mr. Somvir). After discussion with you, had finally given assurance necessary action would be taken based on surveyor report of making reimbursement. Pl find attached herewith the surveyor report minimum estimate is close to Rs. 20, 000/- against the damageoccurred. Though Mahinder (i.e your Bangalore representative) took the money for full container shipment, some of the our items they have unloaded at Pune, instead they loaded with some Faridabad consignment, relevant snap attached obtained during night which you can see in the vehicle found at rear side of our items. Damage occured in following items:- 1) Damage in Honda Activa (2 wheeler) (Handle & front & side body dent) 2) Both the double bed damage occured 3) Jumbo suitcase damage 4) Refrigerator dent 5) New cloth stand found damage 6) Sofa set & setty damage 7) Cycle damage. 8) Utensils dent 9) Some of glassware items were broken All the above things has been shown to your surveyor. Pl arrange for the reimbursement at the earliest. Thanks Ashok Khare [protected]