Agarwal Packers & Movers Complaints & Reviews

Dear Sir / Madam, I am introducing myself Arunabha Das a valued and old valued customer of your esteemed organization. Being an Engineer in a renowned corporate sector I have to move myself and family along with my households to anywhere in India and me and my friends are using your organization as the Best Movers & Packers. As per usual practice I have booked your Organization according to GC No. KOL004258 to move my house holds from Durgapur, West Bengal to Kakinada, Andhra Pradesh. During delivery on 13.12.2014 I have found the lots of problems which cannot be expected from a Limca Book of Records holder. Please note down my observation: 1. The material reached at my site at 6.30 pm, which was decleared earlier at around 10.00 am. 2. My refrigerator front legs damaged with left side wall, so it is in tilted condition and I am not able to use it. Please replace it. 3. 04 Nos. Legs’ wheels along with the Drawer Knob found broken in Computer Table 4. 4. The behaviour of the unloading team was not so good and the team is totally untrained for shifting or unloading of materials. Please send trained people. 5. The behaviours of the Supervisor from Vizag, name Mr. Sandeep is very much non cooperative and he is confusing me about this job. He also challenged me to go Consumer Forum also. Hyderabad Office also told a lie, Ms. Tejamayee told to contact with me very soon, but till now I am waiting for her, even I have called her in Land Phone, no one received. Please clear one thing after paid all amount to the M.s Agarwal Packers for a healthy delivery of my important house hold, but the head ache will be carrying then what is this Limca Awardee is doing? To raise this matter in Consumer Forum will be a god feed back? Will I again move for your organization or suggest my friends to choose your organization? However I am looking eagerly to you. Hope you will response immediately being a Limca Book Holder. Regards, Arunabha Das [protected]

I am an IPS officer and was proceeding from Rajkot, Gujarat on deputation to Govt of India, New Delhi. Aggarwal Packers & Movers charged Rs.55, 000 for packing & moving my stuff in October 2014. Though they had promised to set up all the stuff as it was when packed, the staff was in a hurry & left the work undone. During unpacking lots of stuff was found to be broken/damaged, some of which due to poor packaging. These include washing machine, artefacts, a book shelf, pieces of crockery, paintings, wall clock, decorative telephone stand, etc. Apart from this, while packing the furniture, adhesive tape had directly been pasted onto the surface of each furniture piece due to which varnish has come off. Also, antique items that were not packed in sheets (Heaven knows why!) had numbers written on them with markers directly on the surface! All this was written down while signing the acceptance of all the cartons. A separate written list was also submitted to their carpenter. On being contacted, the Delhi office that the stuff was insured. I fail to understand if it was not done, why was it so because it was their responsibility. The Rajkot office promised to set things straight but to no avail. On being contacted again, Delhi office offered to pay just Rs. 2500/- for all these damages. I want my stuff repaired, not interested in petty cash.

Hi...can you assist me in getting my due from these cheats?...Nitin [protected] Forwarded message[protected] From: Riya <[protected]@drsindia.in> Date: 6 November 2014 at 18:04 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) To: Nitin Aima <[protected]@gmail.com> Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Dear Sir!! I would like to ask one thing from you that if you found vegetables truck for transportation then what is wrong in it . Is it not used for transportation or for movement. If any vehicle is moving on the road then it may deal in kinds of business. Similarly here also we have assigned this vehicle particulary for your consignment that may be indulged earlier in some other business. So it is requested to you kindly do not escalate this issue so far & provide your acceptance to close this issue . Regards, Riya Goel Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Received: from mail-la0-f43.google.com (mail-la0-f43.google.com [209.85.215.43]) by mail.drsindia.in with SMTP; Thu, 6 Nov 2014 17:01:53 +0530 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Riya, Let me start with the basics again. For a minute please forget that I am not looking at transit loss, theft, insurance claim, etc etc. I am saying that if I have paid for 1. Container Truck 2. Perfect Boxes 3. Trained manpower and I get vegetable Truck, Used Cartons and Thief's then I want my Rs. 18, 250/- back. You do not pay Rs. 18, 250/- for vegetable Truck, Used Cartons and Thief's. So this is not about insurance claims, minor inconvenience, etc etc - it is about me paying Rs. 18, 250/- for 1. Container Truck 2. Perfect Boxes 3. Trained manpower and getting vegetable Truck, Used Cartons and Thief's. Secondly, 2 people Mr. Kuldeep (+91 [protected]) and another person (+91 [protected]) apparently from your company offering me to take this amount - I WILL REPEAT MYSELF. I WILL ACCEPT RS. 18, 250/- AND NOT A RUPEE LESS. ALSO I WILL ON DEAL WITH YOU IN THIS CASE AS EVERYONE ELSE HAS BEEN THE MOST STUPID IN HANDLING THIS CASE. So I Repeat it is Rs. 18, 250/- as refund or let us stop this emailing business. NITIN AIMA On 1 November 2014 14:23, Riya <[protected]@drsindia.in> wrote: Sir, kindly try to understand, sir, even you are not having any type of in transit insurance from APM. for your hhg, but only because of honouring you as our valued customer we offered you Rs.4, 000/- accordingly., We are here to resolve the issue once for all. Lets understand the gravity. We predicts issue as per our understanding on the feedback shares with us.. We are here to provide you best of our services and re assuring the same once again. Please accept the token of amount rendeered to you and close this chapter today @ Rs.4000/- Assuring you best of our services at all times. Thanks&Regards Riya Goel Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Received: from mail-la0-f47.google.com (mail-la0-f47.google.com [209.85.215.47]) by mail.drsindia.in with SMTP; Sat, 1 Nov 2014 11:28:55 +0530 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Content-Type: multipart/alternative; boundary=001a[protected]f60506c5cffc RIYA, THIS IS THE LAST EMAIL THAT I WILL SEND YOU FROM MY SIDE - AFTER THIS THE BUSINESS OF NEGOTIATION IS OVER. I AM NOT SITTING IN A VEGETABLE MARKET AND NEGOTIATING RATES OF POTATOES. MY POINTS ARE: 1. YOU HAVE NOT PAID ME ANYTHING TILL NOW SO CORRECT YOUR STATEMENT. YOU HAVE OFFERED TO PAY ME Rs. 2000/- WHICH I HAVE REFUSED. 2. YOUR OFFER OF PAYING RS. 2000/- FOR SENDING THE VEGETABLE SUPPLY TRUCK, CHEAP QUALITY CARTONS, THIEVES AS LABOUR ETC INSTEAD THE PROMISED PROCEDURE IS DEMEANING TO SAY THE LEAST. 3. I WILL SETTLE FOR NOTHING ELSE EXCEPT THE REFUND OF MY ENTIRE MONEY Rs. 18250/- PAID TO YOU AND AN UNCONDITIONAL APOLOGY FOR THE TRAUMA/STRESS/THEFT CAUSED BY YOUR COMPANY. 4. IF YOU ARE NOT IN A POSITION TO REFUND ME MY ENTIRE MONEY AND SEND AN UNCONDITIONAL APOLOGY, THEN I WILL DO WHAT IS NECESSARY TO ENSURE THAT YOUR COMPANY IS SHAMED AT ALL POSSIBLE LEVELS AND PLACES. I WILL ALSO ENSURE THAT YOU LOOSE MUCH MORE THAT WHAT I HAVE PAID YOU FOR AVAILING YOUR SERVICES. 5. ANOTHER SMALL FEEDBACK, FOR A CUSTOMER WHO IS FURIOUS WITH YOUR ORGANISATION'S CHEATING AND FRAUD - NEVER USE THE WORDS "some inconvenience you faced due to our lack of co-ordination somewhere but still we did the work with the norms only". THE CALL NOW IS YOURS. NITIN AIMA +91 987166XXXX On 30 October 2014 14:14, Riya <[protected]@drsindia.in> wrote: Dear Sir! We have paid Rs. 2, 000/- for your Cutlery items after considering their value even after knowing that your goods are not insured with us but still for reataining your satisfaction only we considered this issue. As far as the vehicle is concerned then we would like to bring in to your notice that some time we got to place this vehicle in some other projects also but it does not mean that we compromise our quality norms. We agree that some inconvenience you faced due to our lack of co-ordination somewhere but still we did the work with the norms only. Now as far as the Non compliance of Perfect Boxe usage etc... we are offering you Rs.2, 000/- So as a whole we are settling this issue in Rs.4, 000/- only for retaining our valued customer's satisfaction. Kindly provide your acceptance for quick process. Regards, Riya Goel Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Dear Riyaji !!! Couple of points on your email: 1. How have you reach a figure of Rs. 2000/- is anybody's guess? The articles damaged/Stolen were far costlier than your value estimated. The items like swaroski ship or the cutlery can be google for its actual value. 2. Most importantly - I had signed up for your company based on your claim published on your website that you would have perfect boxes, container trucks, etc - what I got in return was a vegetable truck +++. I have separately written an email to Sunil (you are copied in the same) and highlighted the difference between what you claim and what you finally send. To me it is like paying for a Sony TV and getting a cheap Chinese TV in the end. This is why I have kept saying that it is not just limited to just breakage or stolen goods but one of cheating and fraud. I have paid for container truck, perfect boxes, individual bubble wrap of items, etc and I have got none of these. I need an answer to this core issue. Let me know what your solution to both my points is!! Nitin Aima +91 987166XXXX On 20 October 2014 11:11, Riya <[protected]@drsindia.in> wrote: Dear Mr.Nitin Ji !!! As you are knowing that we have conducted a survey at your place so after going through that survey & your feedback, , your some crockery or cuttlery spoon got missed as we were told earlier about this by you, , but sir it was also told that washing machine got damaged but during the survey we didn't find any washing machine physically. So as per the policy of company we have to make survey of damaged article But in absence of physically presence of damage article we can not compensate for this item(Washing Machine) . Aside this as a matter of fact you have not insured your goods with us so as per the policy we are not supposed to compensate your claim amount. But still retaining our good relationship & satisfaction of you, we are offering you Rs.2000/- for your Missing above said articles. So kindly provide your acceptance ASAP. Regards, Riya Goel if Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Received: from mail-lb0-f179.google.com (mail-lb0-f179.google.com [209.85.217.179]) by mail.drsindia.in with SMTP; Tue, 14 Oct 2014 13:43:11 +0530 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Dear Mr. Chauhan, I have separately mentioned that Ms. Riya is taking over the visit/claims etc process. I will await that part and let you know what comes out of the same. This unfortunately covers half of my challenge with your company. I was wondering that is sending a vegetable truck with Pajama wearing people who use newspaper and used cartons to pack goods during transit. Also is it the standard procedure for such trucks to have Rash Driving, overloading and moving people in goods vehicle - challan handed over to them and then forcing the customer to pay for the same. Is it not beyond the inconvenience that you have mentioned so much in your website and what you have delivered is for all to see. I am attaching a snapshot of what you mention in your website (container trucks - Perfect Boxes and USP/FAQ - Question 10) and what was actually given has already been shown to you in my previous emails pictures. As for strong customer service, I have already got a taste of the same - Golden Spoons comment. If it is not resolved to my satisfaction, Trust me - I will not stop till this fraud is totally uncovered and highlighted to one and all. I might be an ordinary citizen but I will definitely ensure that you loose more business than the money that you have cheated from me. Nitin Aima +91 987166XXXX On 14 October 2014 12:18, Sunil Chauhan <[protected]@drsindia.in> wrote: Sir I informed to our claim dept. head to Ms. Riya, she will call you shorty & settle the issue. CC- Riya Rgds Sunil Chauhan. Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ From: "Nitin Aima" <[protected]@gmail.com> Sent: Tuesday, October 14, 2014 12:12 PM To: [protected]@drsindia.in Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) Dear Mr. Chauhan, Thanks but really no thanks as someone called from the number [protected] claiming to your employee and asking me why I have complained and if the spoons that were stolen were made of gold. My answer was that a) he needs to have some sense of talking to an aggrieved-cheated customer b) yes, for every hard working person who earns his livelihood by honest means, every piece of good he/she has in his/her houseis worth its weight in gold. The more such people call me and harass me, the more will be my resolve to ensure that I get justice. Nitin Aima +91 987166XXXX On 14 October 2014 12:07, Sunil Chauhan <[protected]@drsindia.in> wrote: Mr.Nitin, We are regret for inconvenience caused. We will send our claim executive at your door for survey of damaged articles, please let me know your convenient time for the same. Riya/Dushyant - please coordinate with customer & arrange executive asap. Riya as per discussion held yesterday & do the needful. Regards Sunil Chauhan Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ From: "Nitin Aima" <[protected]@gmail.com> Sent: Tuesday, October 14, 2014 11:03 AM To: [protected]@apmdrs.in Subject: Cheating by Agarwal Packers and Movers (DRS Group) Dear Mr. Agarwal, I am writing to you as an aggrieved customer who has been cheated by your employees. I had booked my relocation from Vasundhra Enclave (Delhi) to Gurgaon and the way it was done clearly shows that I have been defrauded and cheated. Below are the key reasons for my conclusion: 1. The truck which came was an open (non containerized) normal vegetable transportation truck (not DRS Group Branded). 2. All workers were daily laborers wearing anything from undershirts to pajamas. 3. Reused cartons were used while newspaper was used to pack glass items (Pic attached). No Plastic cartons as promised. 4. Costly items like glass were bunched together resulted in their breaking (pic attached). 5. Fridge and washing machine were packed and transported without the wooden base tray resulting in my washing machine getting unusable (repair cost as per IFB Rs. 18, 000/-). 6. Nothing was packed in the bubble wrap. 7. The truck after leaving my residence was challened by the DELHI traffic police for 3 violations - Rash Driving, Carrying Passengers in a goods vehicle and Loading goods more than the height of the vehicle. To top it all, the labourers and their supervisor was wanting me to pay for the challan. 8. I was given no bill but a blank BILTI and told to fill it (pic attached). 9. The spoons from my expensive cutlery box were stolen (pic attached). While I do realise that I have been cheated and frauded by your company, I will make sure that what I have lost by the way of money and stress will be recovered from your company by an online campaign telling people not to use your services. I wishing your setup all the best. Regards, Nitin Aima +91 987166XXXX

Its 21 ndays and I have not received my two wheeler, which they promised would reach me within 6-8 days. Its my second bad experience with these people. I ahve written to below mail and as yet they havent reached back.: Dear concerned person, Its seen that you have your website full of awards and accolades, unfortunately, it is not what is coming out in your service. This is the second time I have a had a VERY VERY bad experience with Agarwal packers and movers. While making the quotation or while taking the money from the customer, your eagerness is commendable, BUT IT ISNT SEEN WHEN IT COMES TO CONNECTION BETWEEN THE SOURCE AND DESTINATION COUNTERPARTS OR IN TERMS OF DELIVERY OF GOODS. It is highly unfortunate that I had to write this and waste my time, but I think it was important for you people to know. Whenever you call the concerned person (Ratan Sharma in my case) he would ask you to call another number, which you would search for and they would have no idea about what goods are coming from where. It is highly irritating to keep following up with you people on such a regular basis, all that pain after you have taken 15000 for transferring 5 small cartons and a vehicle. Its been exactly 21 days today and I have not received my two wheeler. APNM, please learn a lesson, in a new city and with your attitude like this, life becomes hell. I WILL MAKE SURE I PUT THIS REVIEW EVERYWHERE AND PEOPLE CAN READ IT and make a better choice for themselves.

Please beware of the HYD branch. They are out to cheat people. I had called for a local shifting & their head office said a person from their Local office would come & do a survey of the things that need to be shifted. Next day I get a call early in the morning and the person says mam since its month ending we have a lot of bookings but if you want we can accommodate your shifting & it will cost you 15, 000/- for the whole container + extra for packing. How could they charge 15, 000/- for a 2 BHK without even taking a stock of what needs to be shifted. He also said that if the head office calls you just say you cancelled because of the charges being high. Their call center should just say that these are the flat charges instead of making a fool of customers. Beware of these guys & research for other packers & movers before you go with them. Will be shifting at half the amount they were going to charge & after reading the complaints against them glad did not choose them.

Dear Team, I have transfer my house hold goods from RANCHI to HYDERABD on dated 28/4/2014, During the transport process, 3 of my products get lost(Cycle, bedding, and Books), I have already lodge a complaint regarding the same with you. I have visited your office two times, you have given the assurance(MRS TEZO MEEI), it will be settle down within 3-4 working days, I have given so many phone call to her @ [protected], no body from that organization nor pick up the phone call. Till date after 4 months this problem not solve, please act accordingly. Thanks and regards, Dr Arabinda Bhandari

We shifted our house from hyderabad to bangalore in July 2014, had agarwal Packers n movers to shift our household stuff in which I had a expensive marble top dinning table. Just because we dint pay tips to the workers they got my dining table broken completely. It was worth of 35000 now it's of no use at all. They promised me to pay just 3500 for that broken table however I haven't received the amount yet. Every time I call them for money they make fun of my call n never response to my call. I am still hoping for the payment

Took extra 500 rupees saying the load was more. Gave 400 rupees for food to the workers. In spite of being nice to these guys, they have not been returning 900 rupees extra that I gave them during the shifting process. Its been more than one month; they shamelessly postpone the dates to return back my money. I am contemplating filing a police case against the cheats. Hopeless bunch of losers. Wont recommend anyone to take their service.

Hi, I had my household goods shipped from varanasi to silchar(assam) consignment number VRNS000543. I am indeed very dissatisfied with the insurance provided my Agarwal Packers and Movers. I had all my goods worth of Rs.1 lakhs insured under their insurance scheme. The packing was upto the mark and so was the delivery as i received them within the speculated time. However, as my goods were delivered in the evening after dark, i just counted the items and signed the receiving receipt. I personally told the man that i would check them later and inform him if i found any damages (He was also in a hurry as the vehicle had parking problem). The next day, when i opened my full length mirror, saw that it was badly broken! Right after that i called him and he said he would give me a call when he reached the office(guwahati office). Called him several times later in the evening but he never responded the same evening. The next day i even called the person i contacted in varanasi, likewise didn't help much. i even called the customer care and spoke with the a guy from the claim department. He also told me that he would talk with the delhi office and give a call back the next day by 12 noon. It exactly a week since i was suppose to get a call back from him. Such a huge company that has pride in having their name in "Limca Book of Records" and " tension free shifting" with "insignia of assurance" can't compensate for a small insured item such as my mirror, wonder what if expensive insured items get damaged?!!

Dear Sir/Mam, I had taken houselold relocation service from (APML )Agarwal Packers & Movers ( Ghaziabad to Jaipur) in May'2014 and at the delivery location at Jaipur I found there is damage of my wooden double bed and side table, Hitachi window AC and missing of 2 Khetan Kitchen Exaust Fans and 1 Utensil set. I had intimated APML officials then and there. They had conducted physical survey at my residence to see the damage items and agreed to pay lumsump INR 20000/- as compensation. But in spite of many email conversations and calls by my side with all efforts still after 4 months APML is not paying my claim and they are not responding over phone/email. Please help, if possible, for speedy settlement of my claim.

My consignment no is LCK001354 from Lucknow to Pune done with Agarwal Packers & Movers LTD. The items were packed & moved on 30th July from Lucknow. Following are my Complaints: • Delayed delivery – 20 days • Damaged multiple items on delivery o Item no 5 – Cooler Damaged o Item no 6 – Cooler Damaged o Item no. 3 – Mirror completely broken o Item no. 10 – rice of 10 kg completely ruined o Item no. 15 – toilet items ( new liquid soaps) completed spilled o Item no. 13 – kitchen rack (iron) damaged o Item 12 – iron cot damaged from one side o Item 4 – wooden rack damaged door • Incognizance of Company's Insurance claim representative – Mr. Vikram Bhatti, to take into account of all the damages and blames the customer to have loaded pre-damaged items. Items have been loaded by Agarwal packers in lucknow & the ownership of the fault to be taken by the company. I am denied of Insurance claim for all the Damage which Agarwal Packer & movers ltd Company has done during transportation. Despite trying to communicate by email & phone to company, there is no response to resolve the issue. Shereen Mathew

Agarwal Packer & Movers + DRS Dilip Roadlines = WORST EXPERIENCE EVER GC No. 4395699 I booked my bike from Hyderabad to Lucknow on 7 July 2014, and it's been 3 weeks since I haven't got my bike delivered and have no clear status of the bike till now. The promised a delivery of not more than 7 - 8 days from booking, and said it would be delivered to your home. All bull . They did not even load the bike for 1 week and 3 days, and ironically it should have reached in 8 days max. Finally they loaded it and sent it to Indore (which is not even in the direction of Lucknow from Hyd) and from there it would directly come to Lucknow in 3 days. Then they kept the bike in Indore for another few days, telling me that it's just 200kms away from Lko. Then again they told me the next day that is started from Indore today will reach in 2 days. Then next day it was in Jhansi, and it should reach in 2 days. They it was on the way to Varanasi, should reach in 1 day. They next day it was going to Allahabad, should reach in the evening. Next day, it was still in Allahabad and still there as of now. I called up their Hyd, Delhi and Lucknow office more than 40 times, and what reasons the give is - "driver stopped by Indore for 2 days because his home is there" - "diesel got finished in the truck, thrice during the journey" - "it's already reached Lucknow Sir, call the Lucknow office. - "Sir it'll reach in the night so we will deliver tomorrow morning". In the morning they say "sorry sir our mistake it's still in Indore will reach Lko in 3 days" - Driver says "sir I don't have cash, so can't fill up tank...so won't reach today" - "Sir first I had to go to Kanpur, then Varanasi, then Allahabad and then I will come to Lucknow... so will take 3 more days" I paid all the money in advance and bought stress for the next 3 weeks. People who I interacted with were Reddy Sahib (Hyderabad, Tracking Dept) & Mr. Pandey (Lucknow, Delivery Head) both just served me lies all the time, they didn't pick up the calls most of the time for days, they were rude and also cut the phone even when I was talking. I am still waiting for my bike to reach and hoping that everything is intact, IF THE BIKE IS DAMAGED... then I am going to really mess their image everywhere // social media // all kinds of forums // blogs // directory sites // Whatsapp, Line, Viber, Hike etc. // my company's forum (which has 54K members people on it) // my dad's company forum (which has more than 2 Lac members on it) If you're still brave enough to try their service, I would suggest: - don't pay full amount (they really won't care once they get the money) - tell them to write down the delivery date on the bill & sign it - take their corporate office contact number and address so that you can reach out to the authorities Arun Sengupta

I recently during the month of April, 2014- I shifted my household goods from Dalmiapuram near Trichirapally to Ghaziabad in UP near Delhi. When I saw the packing materials and way of packing I was sure nothing damage will be occur. But alas to my utter surprise when they delivered of course I had to wait for 2 days could not go to office as my family was not there at that time one find day suddenly I was leaving by evening train they brought the materials suddenly and could not give or check expect one almirah which was found damaged they say they will send mechanic to repair. But on return from out of station I opened all the packages and find my Refrigerator, Godrej Storage Almirah, one local steel almirah, TV Trolley, Computer, all totally damaged unrepairable condition. When I called them over phone they advised to lodge to claim section but alas no action even after so many months have passed I am verybusy man taking advantage this they are not at all entertaning. I really fed up with their arrogance reply So beware my friends and other customers if you want to send through Agarwal Packers be carefull and also request not to pay in advance full money that is where they are having control.

Hi Sir, My name is Santosh Upadhyay, I moved from Delhi - Kalkaji to Indirapuram (Ghaziabad) on 29.03.2014, GC Number - NDLH005113 through Agarwal Movers and Packers and same day my household goods reached to Indirapuram my new residence. During the shifting of my goods, One wooden Almirah was broken which was informed to the representative who were unpacking my goods and they suggested me to write about the damage on a plain paper which I had done.Now the problem started, when I called the damage claim team, they said they will check and do the proper need. Post which they sent us a carpenter and he checked the Almirah and said that this would cost more than Rs. 1000 so he would inform the company. Post which I had done follow up with your claim team for 3 month. The excuse they gave that the file has not come and they will check and inform me.In Claim department the person with whom I was interacting was Mr Om Prakash ( [protected]). Yesterday, Mr Om prakash called and said that they will not be able to settle my claim as I have not given them any written document about damage . My Point here is that, what happen to my written document which was submitted along with the other documents to Agarwal unpacking team . It seems to me that the damage document was either misplaced or was removed purposefully. How that would be possible, they had sent carpenter who checked about the damage and now they are saying that they have not got any written report for the damage. Hoping for positive response from your side. Regards, Santosh [protected]

Hi All, I shift my home from Delhi to Cochin on 11th June 2014 from Agarwal Packers & Movers DRS Group, it comes on 24th June 2014. Total 23 packages they packed, but only 22 is delivered. And 1 product they delivered late. In the received packs seals tapes are broken in the packs and normal tapes are pasted. Some kitchen items are broken, and Gift products are missing. 1 Digital photo frame, 3 pair of sleepers(sleeper box tapes are removed), and cooking pan, plate, coffee cup are missing. 1 wooden tables leg is broken. I complaint to them, but they are not respond properly. They itself accept, that some culprits are stealing like this, but they are not taking the responsibility. They always trying to pass their responsibility to others. The products are worth of Rs.7000/-. But it's not matter of money, that products are gifted one.

Household good consignment was given to Agarwal Packers & Movers for my relocation from Gurgaon to Nagpur on 17/05/2014, after lot of assurances from this company that all goods will be delivered in good condition, to be on the safer side I decided to avail insurance after Narsingh (packing supervisor) suggested that electronic goods are usually replaced and mechanical / furniture items are repaired. I was very much concerned for the...

I availed Packers and Movers services for shifting my household articles and car from Chennai to Navi Mumbai (CBD Belapur) in the month of November 2012. Agarwal Packers and Movers executive Mr. Ratan (Mobile numbar[protected] gave me a final quote of Rs. 40, 000 plus Insurance charges subject to decleration of the value of the goods. As I was in a hurry to report for duty at Navi Mumbai, I paid an amount of Rupees 50, 000 by HDFC Bank cheque No 547257 dated 01.11.2012 with an assurance by Mr. Ratan that balance amount will be refunded by them in next 10 working days by way of Account Payee Cheque. Two Goods Consignment bearing number 833500 & 833501 dated 03.11.2012 for house hold articles and four wheeler were issued by your organization. Even after a lapse of 1 Year and 7 Months, I have not received a refund of Rs. 7, 000/-. I have spoken to their executive as well as their call centre several time and got assurance, but till date no refund has been made. In view of the above, I once again request to kindly look into the matter and make the refund at the earliest.

I am writing this mail after getting a pathetic service by DRS DILIP ROADLINES PVT. LTD, which resulted in to damaged goods delivery. They took 100% payments in advance of goods delivery and after opening the packs I found more than 60% items as damaged.

It seems that all the items have been thrown instead of properly carrying it. My more than 60% of the items are damaged.

The service offered by you, had tarnished the Agarwal packer's image of NUMBER 1 in households delivery. Because if you cant handle the goods properly you do not deserve a good reputation in the movers n packers market.

Below is the story in short-

I have booked for my households transfer from DELHI TO VADODARA on 13th March 2014 through Delhi representative of Agarwal Movers and Packers


After a long waiting i received the consignment on[protected]. I paid a huge amount(Rs 33225) for the shipment of consignment, with a promise that the goods will be delivered ontime and in good shape. I paid 10000 rs extra in comparison to other movers and packers assuming i will get a good service

Due to poor skills of your employee, i had wasted my two days in recieving the goods at baroda location and finally when i recieved the goods it was damaged.

I WANT A Complete REPLACEMENT OF ALL DAMAGED GOODS AS THEY ARE DAMAGED TO THE EXTENT THAT THEY ARE USELESS NOW.


I UNDERGONE TREMENDOUS PAIN DUE TO THE POOR SERVICE OFFERED BY YOU. YOUR UN-PROFESSIONAL BEHAVIOUR CAUSED BOTH WORK LOSS AND GOODS LOSS TO ME.


Below is the list of damaged goods.


Name Cost of Item
Sofa Chair- hole in sofa
Iron Almirah-Fully damaged from all around
Iron Rack- Damaged on each rack
Wooden Almirah- Fully cracked
Water purifier- totally damaged cracked
Cooler- Poorly damaged front end
Refrigerator- Light + Leg damage
Scooter- Damaged SIDE SCREEN STAND, DAINTING ON BOTH SIDES
Bone china plates-not packed properly so broken
Crockery plates-
Shiva statue-
Bed -damaged body and missing parts
Missing- New Cricket BAT
Missing- Jharoo of two types
Mirror with Frame- Broken completely
BSA cycle-kid- Dainting in new cycle
Digital Camera- Kodak


After giving so many mails and calls to DRS Agarwal Vadodara team, no response i am getting. Please look into it.

I booked transportation of my car from Goa to Kolkata from agarwal movers and packers limited, Panaji, Goa on 28 feb 2014 through consignment no GOA 001053.I was told i would get delivery in 15-20 days. Even after repeated reminders and request they have not given delivery of my car.They have been making only false Promises and giving excuses every time I call them up.In addition they have crossed the limit of telling lies about the Actual delivery status of my car. 24 days for delivery of a car is unacceptable and seem not at all bothered about it. ALL I WANT IS THE DELIVERY OF MY CAR THE COST OF WHICH I HAVE ALREADY PAid. Please help Nuruzzaman shamsuzzoha [protected]@yahoo.com [protected]

Hi,

I had shifted my household goods by AgarwalPackers from Bangalore to Howrah on 8th March.It was told that this will reach destination within 7-8 days.It's already been 11 days and my goods is not delivered.GC/LR number for my shipment is BNG005063.I called up customer care in bangalore and they told goods has reached destination and and provided me a number for scheduling delivery.I called up the person named Ranbeer Sharma([protected]).He told me my goods has yet not reached!!What kind of pathetic service you provide!!Please deliver my goods to the destination address As Soon As Possible.My contact number is [protected].Reach out for details.