Air India Complaints & Reviews

I booked a flight for my mother in March 2022, which I had to cancel for some reasons. As per the policy, I canceled this flight a month ago before the due date. I have called Air India many times. Every time customer service agent tells me that they have submitted the request. 5 months have been passed. I still have not received airline ticket refund. I had very bad experience with this company....

Sorry to say, but Air India on board service is pathetic, very poor customer service and flight attendants don’t even respect customers.
And not to talk about ground staff, that is worst.

I am traveling on AI 126 Chicago Delhi, business class 8A seat.

Atleast expect them ask me for glass of water.

Not sure what to say, being frequent traveler on almost all airlines and executive platinum...

Hi Team,

My father Solirajan worked in Air india and did service for 32 years, recently he passed away and we asked for medical reimbursement as he was eligible. We submitted all the medical documents to the the Chennai medical dept team (Air India - Meenambakkam office. Its been past 8 months and we are yet to get the amount. We had submitted two medical documents from 2 hospitals.

Very bad service!...

On 3rd August I booked my flight from Delhi to UK for 24th September, 2022. Flight no 58G6HW. I contacted the customer care service on the same day before booking my flight to enquire about student baggage allowance. The said customer care told me that a 23kg bag is allowed when you show your student visa over the counter. They did not tell me that the allowance is no longer available as it was post 31st July, 2022.
I should have...

We had written several emails the Air India but there was no response from the Air India Airlines.

Booking Reference No. UG9TBG
Date: 17 Aug 2022.

The Air India Representative asked to email the video clipping where the dates are flipping on their website.

Air India needs to provide Refund of Rs 5, 955/-, as the booking ticket came with the wrong date due to Air India Website Flipping dates...

24 July 2021 - Booked tickets 2 one way tickets. Air India Web Booking eTicket (JSKZF)

17 July 2022 - Cancelled 07/17 via phone received email tickets[protected] &[protected] are cancelled.

22 July 2022 - Completed web feedback form WB-IDEL[protected] and acknowledgement received.

14 Aug - Follow up on Twitter. Direct Message sent per Air India request.

26 Aug - Let Air India...

Dear Sir/Madam,

I had booked a flight (PNR NOGN5T) from Bangalore- Delhi- Paris- Birmingham. Bangalore air India airport authority issued all the 3 boarding passes on 24th August 2022 and I travelled to Delhi. Unfortunately Delhi air port air India authority did not allow me to board the Paris flight since I didn't have transit visa to travel to Birmingham (I have work permit UK visa and have Indian passport). I don't see...

Hello,

I was trying to book a ticket from Kolkata to Deihi on 11th Aug but at the payment page the page suddenly displayed "Something went wrong kindly try again", the money got debited from my account but the booking failed and the page got reloaded. (Transaction Reference Number[protected]

After that i made a fresh booking and fresh payment and got my ticket booked in the name of Saroj Sharma but the amount...

I booked a ticket from CCU to Dxb for 29th August 2022 the booking was done through air india app on 26th August 2022 at 12.07 am through gpay UPI the amount have been debited from my side but I didn't receive any ticket or PNR after contacting customer care team they are not helping me with any proper answer. I want my refund as soon as possible.. please help me with this issue. I have attached the transaction details with this complain....

Hi,

I was rescheduling my Air India travel ticket from 10th March 2022 to 10th Feb 2022 . Transaction has failed but money got deducted from my bank account . They didnt issue the ticket as well. I went to Air India office Coimbatore and paid again and got the ticket issued.

But the money during online booking is not refunded yet after I have raised several complaint with AirIndia. Attached account statement...

Hi,

I booked air India ticket for 10th March 2022 and selected seats by paying additional amount 5200 INR. Due to personal reason I rescheduled the ticket by visiting Air India Coimbatore Office and availed free seats during rescheduling. Original amount that was paid for seat booking was not refunded for me and my daughter who travelled with me. I have raised a complaint with Air India but no refund happened after 6 months....

Dear Sir,
As Rehlat rules (one of your agents in Bahrain, +[protected]), the refund amount will take 40-60 days. I waited for more than 100 days, but yet not get the money. Every day I am calling for the refund amount and it is still with them.
Here I request you to please help me to get the money back and cooperate with me.
for your reference please see the booking details;
Booking Ref. ID.43829
Refund...

Online Tickets booked on Air India website and cancelled flights on july 28th and feedback form shows under process since aug 16th...

I have tried to book two tickets from Gauhati to Imphal Airport on 27th July, 2022 for an air india flight scheduled around 12.40 but ticket wasn't issued yet a sum of Rs. 8278 was deducted twice from my account.Accordingly, I have submitted a feedback form having ref. No. WB-DGAU[protected] dated 27th July, 2022.I have called your customer care a number of times and they even created a case id 16675229 for my complain.After all those efforts,...

I am a student and I had booked a flight ticket for Bombay to Frankfurt on 5th August, 2022 [Ticket attached for your reference].

Before booking the flight ticket, I had spoken to the Air India Customer Care [call proof attached] and confirmed whether the Extra Baggage Allowance for International Students is still valid and he said YES.
He also mentioned that I need to submit a valid VISA, Passport and Student ID DIRECTLY...

I travelled from Paris to Chennai through Delhi. The booking code is NKB3LY. The flight number is AI 142 from Paris to Delhi and AI 429 from Delhi to Chennai. The flight left from Paris at 21:00 and reached Delhi at 8:30 which was late by 25 minutes and given the transfer time being reduced considerably from (1hr 40mins to 1hr 15mins (due to the delay)). When I exited the flight to catch my connecting flight, the air India authorities caught...

I, Ritu Sinha have booked a ticket on 19th August 2022 from Air India website from Delhi to Kolkata with
PNR no. LCXR6P. My money was deducted but no ticket was issued. After calling Air India they told there has been a network issue and the money would be refunded within 14 working days. With no fault of mine, money and journey plan is being held up. I am a Senior citizen and Cancer patient.AirIndia shows no consideration to even...

Hi,

I have booked my Air India ticket on Air India website on 4th Feb 2021 from Bangalore to Muscat for 11th Feb 2021. I have cancelled my ticket by email and also on customer care on 10th Feb 2021 due to Covid cases. They have promised to refund the amount within 14-21 days however its been 18 months I haven't received yet. I have been following it up by email and also customer care call center and every time they are processing...

I've paid the amount INR 4575.00 at 7:55 AM on Monday, 22 August, 2022 for the purpose of flight booking using the UPI PAYMENT method.

My money has been deducted from my account and the payment status is being shown as PAID.

However when I returned to the webpage it showed an error and the request could not be processed.

So kindly assist me getting my money i.e. INR 4575.00 back ASAP SINCE I'VE...

My flight was rescheduled by the airlines so for confirming if the flight has been rescheduled and wanting my refund I called their customer care thrice
And those three times I was told three diff things
Then I was told to contact my travel agent since I made booking through them
And when the travel agent contacted them they said that I have confirmed the tickets and it can't be refunded which is a lie. All the three...