Air India Complaints & Reviews

Hello I booked Air India flight online from official site and now there is a mistake in my middle name of one letter. And when I contacted to Air India regarding this problem then they told me we are not able to help you and you have to contact airport authority and when I contacted to airport authority they forwarded my call and after that someone answered my call and he told me again to contact airport authority. But no one is solved my problem.

This is my booking reservation number : 2XOS47

I called to inquire about my meal preferences as me and my wife have dietary restrictions.
Also I asked them about the process to upgrade my ticket to business class.
The staff was very rude, impolite, and used foul language stating the words "Pagal", "Shut up" . Not only that, they made fun of our last name and said it's funny and looks like Islamic name, who are...

Agostinho Ribas/Ana Rocha
Booking reference: [protected]
Milan to New Delhi - AI138
Confirmation Number: ZB3SL
Plus, our link flight from DELHI to CHENNAI (553 K AIRCRAFT-32B CONTROL NO.: ZB3SL)
I am writing to complain about the unacceptable treatment I have received from Air India. My flight with the airline was cancelled more than three years ago, and despite numerous attempts to seek a refund or compensation,...

Departure port : Narita
Airrival port: CCU
Transit: New Delhi terminal 3

file reference : DELAI55273

It has been 5 days i have not received my missing luggage yet although it has beed traced back in pune.

Pune authority mentioned that the luggage was sent to kolkata airport via air asia but while checking with CCU BAGSVCS helpline they say they havent received it yet.

I want my luggage to traced and sent to my kolkata address immediately

Worst airline with the worst staff. Canceled my tickets in the month of august. Still haven’t got my refund back. On top of it their employees lied to me that the amount was refunded on 30 th September and asked me to claim the amount from the bank. When they never refunded the amount. Their employees beat around the bushes and don’t give a clear answer. Highly doubt the ethics of the airlines and their staff. It’s 13th of December and almost 6 months from I cancelled my tickets. No one replies to the email as well. They are cheater and liers. Still haven’t got my refund back. This was the first and the last time I trusted air india. Would never book my tickets with air india again.

I flew air india from Delhi to Hyderabad seat 12K. I was disappointed I was unable to charge my mobile devises. I did not expect this from a
Business class service from air india. I certainly will not choose to fly with air india again.

The ticket was booked for 02 passenger from IRCTC and at the PNR no is same for the both E-ticket. The GST detail of my organization was filled for the ticket at booking time.

I want to my GST TAX Invoice for claim my TA. In this regard, i have mailed to [protected]@airindia.com. They replied and provide me only one passenger tax invoice and for 2nd passenger, they said that GST details of 2nd passenger was not correct. But PNR No and GST Details for the booked ticket was same for both passengers.

In this regard, i mailed a lot to time but they don't reply.

Dear sir,
I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind...

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 months now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45...

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 MONTHS now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45...

Dear Sir/Madam,

We had issued Air India tickets online under Senior Citizen Discounted fare for 09 Adults.

On 01st Nov we have raised request for refund in Air India Call Center. We also spoke to Kolkata Air India city office. They washed off their hands saying online tickets purchased on Air India website we cannot do anything. You have to contact call center or write e-mail to [protected]@airindia.in.
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Complaint: My brother (Chamlaur Minhas) and myself (Nirmal S Minhas) travelled to India to visit our family. On our way there we travelled in Business Class and had great service and we truly enjoyed our flights there. On Saturday, April 2nd, 2022, we were returning back to Toronto from New Delhi. On our way back, seat (12k) was not adjusting the way it should have and was reclined in a flat position. We had called staff over and advised...

I book my ticket through mobile Air India app. I did not get E ticket and I was told that App not working and my money will refund in seven days. Its now two and half month and I have not received my money, I have written to customer service many many emails and the reply comes with will let you know in 24 hrs. NOTHING HAPPENS.
I have 8 Case ID
There are two many files running at the same time for my refund
As far as...

I booked air india ticket from jammu to chennai on 5th Dec .. payment is debited 8835.0 and ref no.[protected], but i didn't get my ticket ..now i wanty refund as soona a possible.

I booked air india ticket from jammu to chennai on 5th of Dec my payment is debited 8835.0 ref id [protected], but i didn't get my ticket ..now i want my refund as soon as possible.

Hi there,

This complaint is against Air india's unprofessional behavior at Delhi Airport Service desk for not taking responsibility and not compensating for their delay.

My original flight was from Melbourne to Delhi, (UL 605 & UL191), on 4th Dec 2022, via change over in Colombo, but the flight from Colombo was cancelled and the new flight given was Air India(AI284), for Colombo to Delhi.

As I...

On 1st Dec"22, I booked a flight though an agency for Leh-Delhi Route. But the rate difference were too high i.e Rs.33, 267/-. Normal Rates for this route are around Rs.5, 000/-.

Phenomenally High rates are found for Air India Flight Tickets on Route Leh-Delhi. It is extremely difficult in situation where these rates are reaching levels above. Ministry of Civil Aviation should look into this matter as this may lead to Black Marketing.

I had tried to book airindia flight tickets online and made payment of Rs.7675 through SBI UPI to Air India bill desk at 11.47 am, but tickets are not booked and amount has been deducted from my account. kindly refund the amount as soon as possible or else i would have take strict actions towards billdesk.com and complain about it in consumer forum. Hoping for a reply soon.

This is to inform that i had tried to book a flight ticket with following details from air india website:

Name of passenger - Dr. Sanju Singh
Date of travel- 16.12.2022
Passenger email id- [protected]@gmail.com
Passenger mobile no.- [protected]
From - New delhi
To - Guwhati
Payment of Rs 5440 was successfully made and deducted though BHIM UPI (Id no - [protected]@upi). BHIM upi transaction...

Hi Team,

I had three passages and one infant boarding flight AI0864 on 27th Nov 2022. All the passengers had opted for paid seat and booked in advance. The air India staff changed the seats on purpose saying that those seats are already booked. All the three family members were given different seats. This is pathetic considering you split the entire family with a 2 months child. Not allowing them to sit on the seats which they have paid. I have called their customer support number, they disconnected after checking the details and when finally I got connected they said they cannot do anything in this case and I need to contact the airport authority. I called the number available on Air India website multiple times and no one answered. Please help.