Air India Complaints & Reviews

I didn't receive any refund for the flight I cancelled of Air India, PNR H4QGQ worth 27564 INR (booked on 28 jul 21 and cancelled on 01 Aug 21). I was eligible for full refund. There's no way you can reach their customer care or generate a complaint for refund. I sent email on call.[protected]@airindia.in but now it shows inactive ID. I am not sure what else to do so writing it to you as a last try hoping I would get my refund.

I had booked air tickets with Air India for 14th march from Bengaluru to Delhi and I am a senior citizen requested through call and email to Air India for cancellation and full refund due to medical reasons and have provided them Medical Certificate also for the same, I have to undergo a surgery and doctor has advised me not to travel for this week. But Air India is not accepting that and refusing to refund my money and I am not financial...

I am travelling from SFO to BLR (flight no. 176) with my family on March 17, 2023. I booked my tickets in November and selected the seats (33 a, b, c) in accordance with air india's instructions. Today, on March 10th, i randomly checked my ticket and saw that my seats were reassigned from 33 a, b, c (window seats) to 33 d, e, f (middle seats). I never consented for the reassignment. Air India didn't even send an email informing me of the reassignment. I booked window seats for a reason. I paid full price for my tickets, what gives air india the authority to reassign my seats without my consent? I want my originally allocated seats. I called their call center and they were unable to help me with this.

Dear Sir/Madam,

My family were on a flight from Surat to JFK on February 18/19, 2023.

We received an email and text just before leaving Surat that our flight from Delhi to JFK had been delayed for over 15 and half hours. We understand that this type of delay is rare but can happen.

Due to this delay we were to be provided with accommodation at a hotel. We were taken to a hotel by the name...

I am amandeep kaur gill, my flight no: AI 306,
Boarding no:0100, dated: 02 march 2023,
boarding timing : 22:00, gate no: 19
On 2nd march 2023, I had very bad experience travelling through the air India. I reached at airport at 9 pm, i was at boarding counter around 9:20 pm, then they done all weighting n tagging the bags. As we have two extra bags for which they said we have to pay on the another counter overthere. My husband went to baggage payment counter, but they took long hours to complete all the process, due to which we got too late to catch our flight. Person on the boarding counter putting soo much pressure on me, due to which i got worried.As my husband return after payment, boarding persons told as to run along with them. As i ran to catch my flight i got panic attack, higher my blood pressure, in whole flight from Delhi to Tokyo i got severe unstoppable cough, fever, high blood pressure, my health got upset. here my doctor also advise me bed rest due which my work also suffer. As i feel issues related to my health safety so i want you to refund my baggage payment due to which we got late and i have face soo many health issues. as you are one of top company and don't want to loose the customer trust

My daugter Harshili Malhotra travelled TODAY the 5th March as per details mentioned below.
Booking Ref: VX22ZB
DOJ - 5th Mar 2023
Flight Number - AI 807
Sector - Delhi to Bengaluru
It is so disgraceful on the part of the baggage handlers, and the supervisors napping on duty, that the bag with a PRIORITY TAG has brutally got damaged, without hurting any grounds person at the destination station.

Is this what the TATAS want to prove to the ordinary Indian Citizen on offering such deteriorated services to a Business Class passenger

I had purchased CCU-DEL-SFO ticket during COVID-19 pandemic time which got cancelled due to travel policy. At that time airline travel policy was to refund the amount to customer if customer cannot fly due to travel restrictions. There were two passengers, after uncountable follow up able to receive refund for only for one passenger and air India not giving any clear justification why the remaining amount is not refund?
E-ticket:[protected]exchange...

• Date of Incident: 7th Jan/2023.
• Place of Incident: IGI New Delhi Airport, India.
• PNR Number: NJKCC6.
• Flight No:AI0971 (From Delhi to Doha/QATAR)
• Total No of Passengers = 4.
We are family of 4, me, my wife and 2 sons. We live in TEXAS, USA. We are US Citizen( of Indian Origin).
After ending our vacation India, we were on our way to USA via Doha, QATAR.
We had booked a Hotel...

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff in bag, I write an email to them they share one reference number and ask for my boarding pass details. which is shared to them on same time till now it’s been more than 2 months now I haven't heard anything from them? also by the time of arrival a lady staff who took my details for my bad and missing stuff she tried to take pictures of my passport in her personal phone somehow i called senior and made her stop doing it as this isn't the way to capture my documents in her personal phone and she said they are recording for all other people like this which i wasn't happy with as well. This is happening at India AMD airport i have seen that by my self-capturing them in their personal phone. I am still waiting to hear from them for my luggage issues.

Name : Purva Patel

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff in bag, I write an email to them they share one reference number and ask for my boarding pass details. which is shared to them on same time till now it’s been more than 2 months now I haven't heard anything from them? also by the time of arrival a lady staff who took my details for my bad and missing stuff she tried to take pictures of my passport in her personal phone somehow i called senior and made her stop doing it as this isn't the way to capture my documents in her personal phone and she said they are recording for all other people like this which i wasn't happy with as well. This is happening at India AMD airport i have seen that by my self-capturing them in their personal phone. I am still waiting to hear from them for my luggage issues.

This mail is bringing your notice to the delayed baggage issue that happened on 22nd feb 2023 at san francisco airport .
I am attaching my ticket for your reference .Adding flight details below:

Flight Number : AI 515/AI 175
HYD -BLR-San francisco
Date of journey 22/2/2023
Date of arrival at SFO 22/2/2023
Passenger name pantula usha
PNR no 4676UO.
This delayed baggage is causing me mental agony as all my clothing/ and other material are there.
Pls look into it and expedite the same.
A written complaint is lodged at the SFO airport.
Pantula usha
[protected]@yahoo.com.

I was travelling on Air India flight AI 186 from Vancouver to Delhi on February 3, 2023 and the food quality and standard was far below. i have raised a complaint to Air India.
Please contct them for more details.

Dear sir,
Yesterday I booked an INTL flight from xxxx to XXXXX through EaseMyTrip of AIR INDIA. I could not find the Insurance column on their page, so I called them upon their customer care no ie[protected] at 19.01 PM, which was not attended by anyone and lasted 4 min 0 sec. Later I got a message to rate their customer service agent on my phone to which I gave a very frank opinion .Later I got a message through Whatsapp to address the issue but they didn't have any option for my query and kept asking same questions options. Since I had already spent several hours trying to get the booking done I decided to go ahead with the booking because they are in habit of increasing the rates if anyone shows more interest in a particular flight.
Later i sent a mail to which they just washed their hands off.
Earlier also I had similar problem with them which I raised with them without relief.
Further, they recorded the wrong Expiry date of my Passport and incorrect mobile number which I am trying to change with Air India.

Sir, now i am writing to AIR INDIA/ DGCA to cancel their licence

Kindly advise the company to take care of their customers and improve their customer services and experiences.

Cancellation of Flight last minute which cost double amount of money lost. I lost more than Rs. 15000 . It is Horrible experience.

Hello,
How long before I hear back from the Refund department? This is a more than 8 months long back and forth with Air India on my 4 EMD receipts payment for extra leg space that both my wife and I paid for and were denied by cabin crews due to assignment of bassinet seats by the Air India call center. Initially, I sent all details August 16, 2022 to you and a new case - Case ID: 16936860 was created. Nothing happened. I called...

The boarding pass issuer was not allowed me to get boarding pass as weight was 53kg cumulative I have booked two tickets from Mumbai to Doha with two different PNR and due to that he is not allowing me to board as he told me you need to adjust the weight according to tickets as we are husbands and wife even though finally we have segregated the luggage and flight was delayed 1 hour with no reason!!

Raj Jindal
Feb 11, 2023, 5:23 PM (4 days ago)
to contactus

MOST URGENT /URGENT BOUND
Please refer to the reference ref:_00D2v1u6V0._5002udsLKT:ref
given in your mail dated 20th Jan, 2023 in response to our email dated 13th January 2023, asking for refund of Rs 29400/ paid extra for preponing our booked and paid flight in the month of Feb, 2023 to 13th January 09:30 AM .That flight could not be run. We had very very important assignment in India for which we paid an extra amount, which could not be met with making our extra amount of Rs 29400/ in USD dollars waste.
You had told us that our genuine complaint had been forwarded to the proper department.
We had to cancel the railway tickets booked from New Delhi to Chandigarh also increasing our losses.
Nothing has been heard so far.
PNR is TPSVRP
Please refund the amount with compensation immediately.Else I would be constrained to file a civil suit .
Thanks and regards.Raj Jindal .BCOM, LLB, CWAI.
Retired as Gen Manager from a govt undertaking.
11th Feb, 2023.

Delhi to Newark, USA is a 15 hour flight. None of the entertainment centers worked for economy class passengers.

This is a regular issue that Air India has with their international flights.

Date of flight Feb 9, 2023
Seats 34E & 34F

After Tata took over, the fares have increased and services have deteriorated

We both physicians travelled from JFK to Delhi on January 15th.and the reclining seat was non functional throughout the extended journey. Cabinet crew manager was not helpful. Condition was poor rather grave
On return journey from Delhi to JFK on February 8th. our confirmed seats were changed without permission and the reclining seat was non function in spite of multiple efforts by the cabinet manager. Throughout 15 hours of journey was awful Next to us the seats were assigned to cres members who were sleeping with curtain on.
Why my seat seat was changed to non functional seat without consent.
My handicapped spouse and myself had terrible experience traveling AirIndia to whom we prefer traveling India. Nine of the portal including TV etc were working.
What a horrible experience? Our other colleagues have reported similar experiences.
It should be looked in this
Hopefully this complaint will be attended
Drs Sharwan & Sheila Bagla

Dear Ms. Gupta,

Greetings from Air India!

With reference to your mail.

We deeply regret the inconvenience caused to you!

We would like to inform you that, we have forwarded your request to our concerned department. As soon as we receive further information we will get back to you.

Assuring you of our best attention at all times.

Thank you for your understanding and co-operation.

Regards,
Ankit
Air India ?Contact Us Team.
[protected] Original Message[protected]
From: Aashita Gupta [[protected]@gmail.com]
Sent: 24/1/2023 8:44 pm
To: [protected]@airindia.com; [protected]@airindia.in
Subject: PNRMH5TGM Charge Rs 20600 at Mumbai airport for 2nd checkin bag

Dear Sir,
The undersigned (a Masters student travelling to US on F1 visa) had booked under PNR MH5TGM Newark-Mumbai-Newark sector (ticket enclosed). My return was scheduled on 15th Jan 2023 but due to medical reasons I was not in a position to travel and contacted the customer service on 14th Jan afternoon with a request to reschedule my ticket for 20th Jan 2023. I was told that they cannot reschedule and advised me to visit the airport office or city office Mumbai.

On 15th morning I visited the airport office of Air India and they rescheduled my ticket for 20th Jan and charged approx. INR 38000 (tickets enclosed).
When I went to the airport with two bags for checkin I was told that you are allowed only 1 bag and you have to pay for checkin the second bag. I[censored] look at the original ticket I was entitled for 2 checkin baggage and as per Air India policy also for Mumbai Newark sector I was entitled to 2 checkin baggages. (For students travelling on F1 in fact you are entitled for 3 bags ).

I was forced to pay Rs 20600 receipt enclosed else was told that u cannot checkin.(receipt enclosed). I had to undergo a lot of mental agony and somehow managed to pay and move on as I didn’t want to miss my flight.

I need justice as per my original ticket, I was entitled to 2 bags checkin as per Air India policy for this sector and have been forced to pay Rs 20600 at the Mumbai airport .Please arrange for the refund of the amount charged to the same card through which this payment was made.

Regards,
Aashita Ajai Kumar Gupta