Air India Complaints & Reviews

Ref: (1) E-TICKET NUMBER:[protected] DATE OF ISSUE: 23FEB21

(2) EXCHANGE TICKET:[protected] RLOC: AI HM5VL

(3) Passenger Names: (a) Mrs. Carol Pradeep
(b) Ms. Tiya Karina Pradeep
(c) Mr. Nash Rohan Pradeep

(4) Itinerary: LON-TRV-LON

The ticket was originally booked on 27.10.2019 for travel on 17.07.2020. However, all flights were canceled by Air India due corona and I could not travel on the above dates. I called air India office and the executive said they cannot re-book on any flight on a later date as the airline was uncertain about when they would be able to fly.

As per advice of your contact center executives, I called up again on 23.02.2021 and they re-booked me on AI 134 leaving LHR on 22.07.2021. However, this flight was also canceled by the Airline due to Corona. On calling Air India customer support, they asked me to call them later when flights resume as they were not in a position to re-book on any flight.

Accordingly I called the customer support on 01.12.2021 to re-book the flight for Aug 2022. I got through the customer support but they did not complete the booking nor called me back, even though I shared my contact details. I am pasting here the mail I wrote to Ms. Poonam, your customer care executive on 01.12.2021:

[protected][protected][protected][protected]
From: Carol
Sent: Wednesday, December 1, 2021 8:23:23 AM
To: Air India
Subject: Poonam at ticketing


Dear customer service,
Re:
Ticket no:
[protected]
[protected]
[protected]

These are my ticket numbers to be rescheduled. I was almost done but phone got cut off. Please ask Poonam to call me on [protected]

Reschedule dates were as follows: aug 2022
2 aug Lhr to BOM 21.30-10.15
BOM to TRV 17.20-19.40

Ret
29 aug 2022
Trv to del 21.10-12.30
Del to lhr 02.40-7.30

Please retrieve this booking
Thanks
Carol Pradeep

I got a response from Ms. Sana, customer care executive the same day, asking me to again contact the customer care phone number. Here is the mail I received:

[protected][protected][protected][protected][protected][protected]
From: Air India
Sent: Wednesday, December 1, 2021 10:50:23 AM
To: [protected]@hotmail.com
Subject: RE: Fwd: Poonam at ticketing

Dear Pradeep,

Greetings from Air India.

It is our pleasure to help you with your query and apologize for the inconvenience caused.

With the reference to your email, we request you to kindly contact our Air India Customer care support for rescheduling your travel as we need verbal confirmation from passengers to make any changes in the booking.

We are providing you with our customer care number[protected].

For further queries feel free to contact us.

Thank you for contacting Air India.

Regards,
Sana
AI Contact Us Team

I tried to call Ms. Poonam on the number given but it kept disconnecting. Thereafter, I sent another mail to Ms. Sana requesting her/Ms. Poonam to call back and reschedule my flight but to no avail.

I called the customer service again after two days to learn that my ticket is no longer usable as it passed the validity period. I tried many times thereafter but the customer service was parroting the same lines. I was literally traumatized by then after going through the ordeal over two years and getting my $2700 locked with Air India, who treated me like a beggar.

I have been a regular traveler with Air India over decades and I never expected this treatment ever. I need my money refunded at the earliest and urge you, in the capacity of CEO of the airline, to take an ethical, moral and judicious decision on this matter.

Please revert should you need any further info.

Appreciate an early response from your end.

Thanks & regards,

Carol Pradeep

I, Sunil Jaisinghani along with my wife Lavina Jaisinghani were travelling on Air India flight no AI0643 from Mumbai to Udaipur. Both o[censored]s are a around 65 years old and we’re carrying cabin luggage. My wife was unable to put the cabin luggage in the hold and requested a flight steward a Sardar gentleman on the flight to help her put the luggage in the hold. The Sardar gentleman stood there like a statue and did not make the slightest effort to help her. I think this kind of behaviour is unpardonable and request that necessary action be taken against the Sikh flight steward.

. Case ID: 17333979

SRD 150...21/11/22 /[protected] [protected]

hi
i receive email form AIR INDIA that they refund my money

can you explain me

cost for 2 passenger is 1365DHS

how you calculate and refund 380dhs

and what you talking about 380dhs is fraud transaction on 12 MAY 2022,
someone buy ticket from my credit card, on same time i complain to my bank
i have all documents sharing with this email, SMS / BANK EMAIL / Fraud complaint email and reply from bank attached.

that 380 dhs is not this eTickets[protected]      [protected] money

i'm hoping your doing some action asap

thanks
Amit
[protected]

I flew to Madurai on 30th December 2022 Business Class Air India. I had checked in three luggage. My luggage was received with damage to the lock and zip handle.

I came back to Mumbai and gave my luggage to Carlton / VIP for repairs. Here I was informed that the customs / security have cut open the zip lock to check in Mumbai

If the security had any doubt, they could have called us / contacted us and we would have opened the luggage.

Since Carlton bags are covered under Life long warranty, the same is getting repaired.

What is the correct step Air India should have taken on this.

My PNR was
PASSENGER: RAGHAVAN PARTHASARATHY MR (ADT)
BOOKING REFERENCE: RBVY6T
TICKET NUMBER: 098 [protected]

I wanted to write about my recent AI128 flight experience on 5th january 2023 from London Heathrow to Mumbai.
First of all the seats were old, broken, torn and they were not reclining at all. So we had to travel 9 hours on an erect seat.

The entertainment units were not working at all. The crew tried to reset the system but couldn't do it so i had to travel 9 hours staring at nothing.
And because the entertainment unit was not working the buttons for overhead light and calling flight attendant were not working either. My next seat neighbour was an old lady who was partially blind and could not see with no control of her lights.

The Toilets were so unclean, so unhygienic and the toilet seats were broken in some places. It felt like i was travelling in a train rather than an international flight.

I paid around INR 45000 for such a horrible flight experience. I demand a refund or compensation from Air India as this is not professional and not what I deserve as a paying customer.

Anita Ghadge

We booked Air India AI934 10.12.2022 to Cochin. The flight was cancelled and since there was an urgent even to attend on 11.12.2022 and that Air India was not offering any alternative, we had to cancel the ticket with Air India.

They deducted a Penalty of AED 1000. This is not appropriate as the flight was cancelled and we should have been given a full refund.

Please get Air India to refund us the penalty deducted.
Regards
Kokkath Rajagopalan

I booked flight tickets on 26 Jan 2022 from Air India website for a round trip from Frankfurt to Delhi, flight name AI 120 and AI 121 for my brother Sami Shahzad. I filled all the details and made the payment through credit card (Transaction Reference number: MT220280075000010082650), payment got successful but instead of generating the tickets I was redirected to the home page. I did not get any booking details on my phone or email either but my money was deducted.
I called the support, they told me I will receive my tickets in mail in 2 hrs and the gave me the PNR(HWZ88) but nothing was received. I called them again, now they told me the tickets have been cancelled and I will get a refund instead in 30 days. So I booked the tickets again and this time they were generated.
But even after 30 days the refund didn't come. I called again and they said to wait for another 10 days, I waited but nothing. I contacted on email, they said the team will contact me, no one contacted. I called again and again and same, the team will contact but nothing. It's been a year now and I haven't received the refund neither any call from Air India team to resolve my issue.

I want my refund, I paid around 50, 000 for those tickets.

On Air India flight 550 from Port Blair to Chennai on 4th January, they broke my check-in briefcase despite priority tag on it.

I had an Air India Flight from London - Delhi (AI162) connecting flight Delhi - Vadodara (AI823) on 11TH DEC 2022 with Master Dhairya Pathak (British Visa holder) . Our both boarding passes (London - Delhi - Vadodara) was issued by Air India staff in London I asked then to provide me through check-in but she refused and told me that Airline will take care, layover was 1.30 HRS . but due to short layover all immigration security & boarding process i reached 5 minutes late at boarding gate and Airline refused to open it. And also they refuse to give me same day next flight and other assistance & compensation too. So I have to book my ticket from another airlines with extra baggage cost.

Hello Team,
I travelled on Air India on 11th December 2022 by connecting flight via Delhi. My itinerary mentioned 25kg check-in and 7kg carry-on. I carried only 1 check-in luggage and 1 laptop luggage but no carry-on. My check-in baggage limit was exceeded by 5 kgs and your staff asked me to pay extra Rs.6300. The cost of the original ticket was Rs 7300 and the cost of excess baggage was Rs 6300. I told them that I do not have that much money and due to service maintenance both my DBS bank and Kotak bank accounts are not working so I cannot withdraw any money. I requested them to waive off the fee as I don't have carry-on baggage and don't have enough money. I told him that my father is in the hospital and I have to go to Varanasi anyhow. Your staff who was sitting at the counter where the excess baggage fee was collected was so rude and unprofessional. He categorically refused to help me and also told me not to travel as I don't have money to pay for my baggage charges. Today I am writing this because my father is back home and I am a bit mentally stable now. This was my first experience with Air India and it was like a nightmare for me. Same was the case in 2019 when I travelled with Indigo but their staff was very nice and allowed me to travel without any extra cost as they said I have only 1 check-in luggage. I understand there are some policies and we are bound to follow them. I am also working with airline company and I know about all these situations but if such scenarios come then we need to help our customers first. Another of your staff helps me. I sent money to him through phonepe with the help of one of my friend and then he withdraw money and gave it to me then I paid after this insult and rudeness by your staff he let me go for further process. I want my 6300 rs back or I will file a complaint against Air India and their employees.

Thank You,
Priti Shukla

Hai iam jenith kumar Ravi I have booked a ticket on 21 Dec 22 from Bangalore to Delhi for the 06 Jan 23 in air india online website my flight no is AI 507 i did payment with UPI I'd my payment was successful but I have not received any notification regarding my ticket.

Hello I booked Air India flight online from official site and now there is a mistake in my middle name of one letter. And when I contacted to Air India regarding this problem then they told me we are not able to help you and you have to contact airport authority and when I contacted to airport authority they forwarded my call and after that someone answered my call and he told me again to contact airport authority. But no one is solved my problem.

This is my booking reservation number : 2XOS47

I called to inquire about my meal preferences as me and my wife have dietary restrictions.
Also I asked them about the process to upgrade my ticket to business class.
The staff was very rude, impolite, and used foul language stating the words "Pagal", "Shut up" . Not only that, they made fun of our last name and said it's funny and looks like Islamic name, who are they to comment on my last name and say anything they feel?

He was rude and also stated that we won't upgrade for folks like you who are Indian citizens, work in the USA and are not living in india.
Is this how the airline has become after Tata acquired it? Are they trained to harass customers like this?

My wife and I both are Indian citizens and work at very well reputed companies Apple and Google and we have never faced such harassment from any airlines in our life. And it's disappointing that Air India which is the official airline of our country India is doing this, and also even after the recent acquisition by Tata we expected better customer service.

I would like compensation for this harassment and now I demand a FREE Upgrade for me and my wife, this is not tolerated at all and I do not accept this impolite and unprofessional behaviour.

Agostinho Ribas/Ana Rocha
Booking reference: [protected]
Milan to New Delhi - AI138
Confirmation Number: ZB3SL
Plus, our link flight from DELHI to CHENNAI (553 K AIRCRAFT-32B CONTROL NO.: ZB3SL)
I am writing to complain about the unacceptable treatment I have received from Air India. My flight with the airline was cancelled more than three years ago, and despite numerous attempts to seek a refund or compensation, I have received no resolution.
I understand that unforeseen circumstances can sometimes lead to flight cancellations, but the lack of communication and customer service I have received from Air India is completely unacceptable. I have made multiple attempts to contact the airline through email and phone, but my inquiries have consistently gone unanswered.
I am extremely disappointed and frustrated by the way in which Air India has handled my situation. It is unacceptable for a company to hold onto a customer's money for such a long period of time without providing any sort of resolution. I demand immediate action to be taken to resolve this issue and provide me with the refund or compensation that I am owed.
If I don't hear from you any soon I'll contact the Indian authorities directly. I trust that the Indian Government will take appropriate action to ensure that customers like myself and my wife are treated with the respect and consideration that we deserve.
Sincerely,
Daniel Ribas

Departure port : Narita
Airrival port: CCU
Transit: New Delhi terminal 3

file reference : DELAI55273

It has been 5 days i have not received my missing luggage yet although it has beed traced back in pune.

Pune authority mentioned that the luggage was sent to kolkata airport via air asia but while checking with CCU BAGSVCS helpline they say they havent received it yet.

I want my luggage to traced and sent to my kolkata address immediately

Worst airline with the worst staff. Canceled my tickets in the month of august. Still haven’t got my refund back. On top of it their employees lied to me that the amount was refunded on 30 th September and asked me to claim the amount from the bank. When they never refunded the amount. Their employees beat around the bushes and don’t give a clear answer. Highly doubt the ethics of the airlines and their staff. It’s 13th of December and almost 6 months from I cancelled my tickets. No one replies to the email as well. They are cheater and liers. Still haven’t got my refund back. This was the first and the last time I trusted air india. Would never book my tickets with air india again.

I flew air india from Delhi to Hyderabad seat 12K. I was disappointed I was unable to charge my mobile devises. I did not expect this from a
Business class service from air india. I certainly will not choose to fly with air india again.

The ticket was booked for 02 passenger from IRCTC and at the PNR no is same for the both E-ticket. The GST detail of my organization was filled for the ticket at booking time.

I want to my GST TAX Invoice for claim my TA. In this regard, i have mailed to [protected]@airindia.com. They replied and provide me only one passenger tax invoice and for 2nd passenger, they said that GST details of 2nd passenger was not correct. But...

Dear sir,
I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind this.
my payment reference no:43598372.
mail id: [protected]@gmail.com.

This is the mail I received from bank
Dear Customer,
Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB

With Regards,
saleemkhan

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 months now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45 pm spoken”

We request you to kindly refund payment immediately to our Indusind Bank account through which the payment was originally made on 24/08.

AI PNR – NMF8SA

Refund Amount is INR 6, 166 pp X 9 = INR 55, 494

1) Mr. Suresh Kumar Choudhury - 098 [protected]
2) Mrs. Manisha Majumdar - : 098 [protected]
3) Mrs. Mausumi Basu - 098 [protected]
4) Mr. Ashok Kumar Das - 098 [protected]
5) Mr. Chaturanan Mallik - 098 [protected]
6) Dr. Jayanti Das - 098 [protected]
7) Mr. Satadal Majumdar - 098 [protected]
8) Mrs. Nilima Mallik 098 [protected]
9) Mr. Kishore Kumar Basu - 098 [protected]

Air India city office turned our staff back when we sent him for following up for refund. They cited a stupid reason saying online tickets purchased on Air India website, refund have to be dealt through Air India call center or write e-mail to [protected]@airindia.in

We don't we receive any response on that e-mail ID as to when the refund will be given. We feel completely cheated by such a renowned airline who makes big promises to its consumers but fails to deliver the service and resolution to complaints