Air India Complaints & Reviews

We booked flight for my family of 5 people with Air India for travel on 6/11/2021 from chicago to vijayawada. The airlines canceled the trip due to covid restrictions and they announced the amount will be refunded in full. But the amount was never refunded. The total amount that need to be refunded is $5389.25.
Called the customer service many times. Sent emails and raised many complaints. The air line says the amount was refunded,...

From: Air India
Sent: Sunday, 13 November 2022, 12:52
To: vijay.[protected]@hotmail.co.uk
Subject: Re: COMPLAINT OF NO INFLIGHT ENTERTAINMENT

Dear Vijay,

Greetings from Air India!

Thank you for your feedback.

We deeply regret the inconvenience caused to you during your flight with us. This isn't the experience we expect for our guests who fly with us. Our endeavor...

I booked Air India tickets SINGAPORE TO UDAIPUR (Singapore to Delhi & Delhi to Udaipur) on 4th May'2022. Air India cancelled one of my flights (Delhi to Udaipur) due to which I had to cancel the entire ticket. When I spoke to one of the customer service representatives, the lady told me she can cancel the ticket and I will get my FULL refund (I have the voice recording). She then cancelled my ticket (27th May) and I was asked to fill up the...

We booked the tickets from the Air India website on 13 April 2022.
At the time of booking the infant (Riya Sharma) was added as a child by mistake. I immediately called the Air India customer care executive. He canceled the ticket for the child Riya Sharma[protected] and the customer care executive added the infant from the backend.
However, he did not issue the ticket number for the infant.
He asked me to go...

1. This is to bring your notice that I directly booked 2 Alliance Air ticket in the name of Mr. Sanjiv Dewan and Mrs. Meera Dewan, sector Delhi to Shimla for 27th Oct'2022 PNE reference no. E743QV on 24th Oct'2022 at 10.45AM and paid Rs. 24, 000/-.

2. At 14.50 on 25th Oct'2022 I have received attached mail and msg from Alliance Air office that the flight number 91823D cancelled.

3. Since I had to go to Shimla...

All this process of cancellation which to date has taken 11 months I have been informed that cancellation fee is £300 for the two o[censored]s, also that both our tickets would be refunded by air India. They are informing me that the refund has been sent, I have received the equivalent of one ticket, although when requested the transactions ID the amounts sent and date I have been informed that they are not allowed to send via E mail? I find this...

Only one ticket refunded of two tickets refunded.
I was told in September that only one ticket feed back had been completed. Two amounts of money over £700 each should be refunded only one received.
Contacting customer care ( who don’t care) where I have been informed the claim is being processed, to it had been repaid.
This has caused a lot of stress as Air India will not tell me the amount that has been repaid...

Dear Customer Service,
I had booked my original ticket number 098 [protected] PNR Number: JGL27B Frankfurt – Delhi – Frankfurt for 2 PAX Mrs. Shellika Seth and Ms. Aalisha Seth. Subsequently I had put an online bid on the 16th of July for upgrade of the return segment on the 2nd of August which was accepted for EUR 580 for each passenger and I was charged EUR 1060.00.
However, at the last minute on the 1st of August I had...

I flew back from India on 29th October 2022 from Ahmedabad to Heathrow London. AI171 arrival 7.30am.

I am vegan and therefore choose the vegan option on your food menu.

When I received my food, the air hostess said, 'hello ma, we have your vegan food here', however when I opened the tray, it was all vegetarian. I said to her this is vegetarian and not vegan, she said, sorry this is all we have.

I...

I have not received refund from Air India for Return Ticket from London Heathrow to Kolkata and back (Reference R5LWKQ) bought originally on 10/11/2021. The original date of journey was 19/2/22. The date of journey was changed to 11/6/22 and the change was paid for on 20/01/2022. However, the ticket to be cancelled as I was unable to travel on 11/6/22 for personal reasons. After numerous unsuccessful attempts to contact Air India to change...

Hi,

Below are my family travel details from HYD-Riyadh.

AI-941, Dated 27/10/22.

PNR:NALEFM.
TKT NOS: 098-[protected], 95, 96, 97.
TOTAL-4 PAX.

My family was denied boarding because they were not carrying hard copies of insurance.my wide explained check in staff that based on one year insurance submission only we were able to get one year multiple Saudi visit visa.br...

संदर्भ संख्या / Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI104br...

I have tried booking flight tickets from Air india. But i haven't received any confirmation email/booking reference from Air india. I have used UPI transaction. After payment i have received "something went wrong with payment transaction". But the payment was successful and money deducted from my account. I need the full refund amount....

I had booked Air India flight from SFO to BLR for my family via 2 bookings, 1 for myself and another one for my spouse and daughter. The onward flight was scheduled on 9th JUL 2022, i canceled the tickets and was asked to wait for 7 -21 working days for the refund.

i have been following up since 1st July 2022 and created tons of feedback for refund requests, 50+ emails to [protected]@airindia.com, 100+ calls to their customer...

We booked an Air India ticket on 13th April 2022 for three passengers through Air India website.
Following E-tickets were issued as a part of this transaction:
Mrs Kavita Singh :[protected]
Mr. Rudra SINGH :[protected]
Miss Sophia Isha Singh :[protected]
A payment of 1977. 51 Euros was paid for this transaction. However, 2 days later I found my account was debited twice due to server error. Since...

Hi Team,

Can someone give me an update on this. I have been chasing you since last 1 month. Every time when I call, I will get new case ID.

Request you to please refund my money asap.

Thanks & Regards
Kushal Ahuja
+[protected]

Please see the below evidence where you team started that refund would process in 7-14 days. it's been more than a month now.

[protected]...

I have tried to book ticket on Air india website on 13th september.
PNR Generated Ticket Not Confirmed.
Called customer care on 18th and came to know that the ticket got cancelled and refund will be done.
followed up and a case booked with number 17487161
a mail has been sent and reply received to give details as below.
later neither message nor mail communication from AIr india.
on 29th again i called...

United Airlines have been keeping me stranded on my flight credits from past year. On multiple request they have extended the date for using credit but are not allowing me to use those.

I had a flight from BOM-SFO on 11/17/2021 which costed me INR 64844 which is around $787 today (~$840 last year). Due to travel ban in effect, there were issues and I wasnt able to travel and as per the policy o[censored]nited, I recieved my credits...

Reference: Booked through Make my trip India PNR No: KLQSQG E ticket no: 098-[protected] Date of Journey: 24 Oct 2022 from Chennai to Singapore & back by Air India.
Name of the Passenger: Balasubramanian Chandra Sek Bharathi

I had booked the above ticket for the journey from Chennai to Singapore and back for me and my wife. My name is "Balasubramanian Chandra Sekara Bharathi as it appears in Passport. As per Make my trip...

AIR INDIA despite numerous complaints never get in touch with me to reimburse or find adequate compensation for flights they cancelled....