Air India Complaints & Reviews

I wanted to write about my recent AI128 flight experience on 5th january 2023 from London Heathrow to Mumbai.
First of all the seats were old, broken, torn and they were not reclining at all. So we had to travel 9 hours on an erect seat.

The entertainment units were not working at all. The crew tried to reset the system but couldn't do it so i had to travel 9 hours staring at nothing.
And because the entertainment unit was not working the buttons for overhead light and calling flight attendant were not working either. My next seat neighbour was an old lady who was partially blind and could not see with no control of her lights.

The Toilets were so unclean, so unhygienic and the toilet seats were broken in some places. It felt like i was travelling in a train rather than an international flight.

I paid around INR 45000 for such a horrible flight experience. I demand a refund or compensation from Air India as this is not professional and not what I deserve as a paying customer.

Anita Ghadge

We booked Air India AI934 10.12.2022 to Cochin. The flight was cancelled and since there was an urgent even to attend on 11.12.2022 and that Air India was not offering any alternative, we had to cancel the ticket with Air India.

They deducted a Penalty of AED 1000. This is not appropriate as the flight was cancelled and we should have been given a full refund.

Please get Air India to refund us the penalty deducted.
Regards
Kokkath Rajagopalan

I booked flight tickets on 26 Jan 2022 from Air India website for a round trip from Frankfurt to Delhi, flight name AI 120 and AI 121 for my brother Sami Shahzad. I filled all the details and made the payment through credit card (Transaction Reference number: MT220280075000010082650), payment got successful but instead of generating the tickets I was redirected to the home page. I did not get any booking details on my phone or email either but my money was deducted.
I called the support, they told me I will receive my tickets in mail in 2 hrs and the gave me the PNR(HWZ88) but nothing was received. I called them again, now they told me the tickets have been cancelled and I will get a refund instead in 30 days. So I booked the tickets again and this time they were generated.
But even after 30 days the refund didn't come. I called again and they said to wait for another 10 days, I waited but nothing. I contacted on email, they said the team will contact me, no one contacted. I called again and again and same, the team will contact but nothing. It's been a year now and I haven't received the refund neither any call from Air India team to resolve my issue.

I want my refund, I paid around 50, 000 for those tickets.

On Air India flight 550 from Port Blair to Chennai on 4th January, they broke my check-in briefcase despite priority tag on it.

I had an Air India Flight from London - Delhi (AI162) connecting flight Delhi - Vadodara (AI823) on 11TH DEC 2022 with Master Dhairya Pathak (British Visa holder) . Our both boarding passes (London - Delhi - Vadodara) was issued by Air India staff in London I asked then to provide me through check-in but she refused and told me that Airline will take care, layover was 1.30 HRS . but due to short layover all immigration security & boarding process i reached 5 minutes late at boarding gate and Airline refused to open it. And also they refuse to give me same day next flight and other assistance & compensation too. So I have to book my ticket from another airlines with extra baggage cost.

Hello Team,
I travelled on Air India on 11th December 2022 by connecting flight via Delhi. My itinerary mentioned 25kg check-in and 7kg carry-on. I carried only 1 check-in luggage and 1 laptop luggage but no carry-on. My check-in baggage limit was exceeded by 5 kgs and your staff asked me to pay extra Rs.6300. The cost of the original ticket was Rs 7300 and the cost of excess baggage was Rs 6300. I told them that I do not have that much money and due to service maintenance both my DBS bank and Kotak bank accounts are not working so I cannot withdraw any money. I requested them to waive off the fee as I don't have carry-on baggage and don't have enough money. I told him that my father is in the hospital and I have to go to Varanasi anyhow. Your staff who was sitting at the counter where the excess baggage fee was collected was so rude and unprofessional. He categorically refused to help me and also told me not to travel as I don't have money to pay for my baggage charges. Today I am writing this because my father is back home and I am a bit mentally stable now. This was my first experience with Air India and it was like a nightmare for me. Same was the case in 2019 when I travelled with Indigo but their staff was very nice and allowed me to travel without any extra cost as they said I have only 1 check-in luggage. I understand there are some policies and we are bound to follow them. I am also working with airline company and I know about all these situations but if such scenarios come then we need to help our customers first. Another of your staff helps me. I sent money to him through phonepe with the help of one of my friend and then he withdraw money and gave it to me then I paid after this insult and rudeness by your staff he let me go for further process. I want my 6300 rs back or I will file a complaint against Air India and their employees.

Thank You,
Priti Shukla

Hai iam jenith kumar Ravi I have booked a ticket on 21 Dec 22 from Bangalore to Delhi for the 06 Jan 23 in air india online website my flight no is AI 507 i did payment with UPI I'd my payment was successful but I have not received any notification regarding my ticket.

Hello I booked Air India flight online from official site and now there is a mistake in my middle name of one letter. And when I contacted to Air India regarding this problem then they told me we are not able to help you and you have to contact airport authority and when I contacted to airport authority they forwarded my call and after that someone answered my call and he told me again to contact airport authority. But no one is solved my problem.

This is my booking reservation number : 2XOS47

I called to inquire about my meal preferences as me and my wife have dietary restrictions.
Also I asked them about the process to upgrade my ticket to business class.
The staff was very rude, impolite, and used foul language stating the words "Pagal", "Shut up" . Not only that, they made fun of our last name and said it's funny and looks like Islamic name, who are they to comment on my last name and say anything they feel?

He was rude and also stated that we won't upgrade for folks like you who are Indian citizens, work in the USA and are not living in india.
Is this how the airline has become after Tata acquired it? Are they trained to harass customers like this?

My wife and I both are Indian citizens and work at very well reputed companies Apple and Google and we have never faced such harassment from any airlines in our life. And it's disappointing that Air India which is the official airline of our country India is doing this, and also even after the recent acquisition by Tata we expected better customer service.

I would like compensation for this harassment and now I demand a FREE Upgrade for me and my wife, this is not tolerated at all and I do not accept this impolite and unprofessional behaviour.

Agostinho Ribas/Ana Rocha
Booking reference: [protected]
Milan to New Delhi - AI138
Confirmation Number: ZB3SL
Plus, our link flight from DELHI to CHENNAI (553 K AIRCRAFT-32B CONTROL NO.: ZB3SL)
I am writing to complain about the unacceptable treatment I have received from Air India. My flight with the airline was cancelled more than three years ago, and despite numerous attempts to seek a refund or compensation, I have received no resolution.
I understand that unforeseen circumstances can sometimes lead to flight cancellations, but the lack of communication and customer service I have received from Air India is completely unacceptable. I have made multiple attempts to contact the airline through email and phone, but my inquiries have consistently gone unanswered.
I am extremely disappointed and frustrated by the way in which Air India has handled my situation. It is unacceptable for a company to hold onto a customer's money for such a long period of time without providing any sort of resolution. I demand immediate action to be taken to resolve this issue and provide me with the refund or compensation that I am owed.
If I don't hear from you any soon I'll contact the Indian authorities directly. I trust that the Indian Government will take appropriate action to ensure that customers like myself and my wife are treated with the respect and consideration that we deserve.
Sincerely,
Daniel Ribas

Departure port : Narita
Airrival port: CCU
Transit: New Delhi terminal 3

file reference : DELAI55273

It has been 5 days i have not received my missing luggage yet although it has beed traced back in pune.

Pune authority mentioned that the luggage was sent to kolkata airport via air asia but while checking with CCU BAGSVCS helpline they say they havent received it yet.

I want my luggage to traced and sent to my kolkata address immediately

Worst airline with the worst staff. Canceled my tickets in the month of august. Still haven’t got my refund back. On top of it their employees lied to me that the amount was refunded on 30 th September and asked me to claim the amount from the bank. When they never refunded the amount. Their employees beat around the bushes and don’t give a clear answer. Highly doubt the ethics of the airlines and their staff. It’s 13th of December and almost 6 months from I cancelled my tickets. No one replies to the email as well. They are cheater and liers. Still haven’t got my refund back. This was the first and the last time I trusted air india. Would never book my tickets with air india again.

I flew air india from Delhi to Hyderabad seat 12K. I was disappointed I was unable to charge my mobile devises. I did not expect this from a
Business class service from air india. I certainly will not choose to fly with air india again.

The ticket was booked for 02 passenger from IRCTC and at the PNR no is same for the both E-ticket. The GST detail of my organization was filled for the ticket at booking time.

I want to my GST TAX Invoice for claim my TA. In this regard, i have mailed to [protected]@airindia.com. They replied and provide me only one passenger tax invoice and for 2nd passenger, they said that GST details of 2nd passenger was not correct. But...

Dear sir,
I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind this.
my payment reference no:43598372.
mail id: [protected]@gmail.com.

This is the mail I received from bank
Dear Customer,
Your shopping mall payment to CITRUS PAYMENT SOLUTIONS PVT. with reference no.43598372 for Rs.41887.34 done successfully at Dec 9 2022 3:09PM - TMB

With Regards,
saleemkhan

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 months now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45 pm spoken”

We request you to kindly refund payment immediately to our Indusind Bank account through which the payment was originally made on 24/08.

AI PNR – NMF8SA

Refund Amount is INR 6, 166 pp X 9 = INR 55, 494

1) Mr. Suresh Kumar Choudhury - 098 [protected]
2) Mrs. Manisha Majumdar - : 098 [protected]
3) Mrs. Mausumi Basu - 098 [protected]
4) Mr. Ashok Kumar Das - 098 [protected]
5) Mr. Chaturanan Mallik - 098 [protected]
6) Dr. Jayanti Das - 098 [protected]
7) Mr. Satadal Majumdar - 098 [protected]
8) Mrs. Nilima Mallik 098 [protected]
9) Mr. Kishore Kumar Basu - 098 [protected]

Air India city office turned our staff back when we sent him for following up for refund. They cited a stupid reason saying online tickets purchased on Air India website, refund have to be dealt through Air India call center or write e-mail to [protected]@airindia.in

We don't we receive any response on that e-mail ID as to when the refund will be given. We feel completely cheated by such a renowned airline who makes big promises to its consumers but fails to deliver the service and resolution to complaints

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 MONTHS now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45 pm spoken”

We request you to kindly refund payment immediately to our Indusind Bank account through which the payment was originally made on 24/08.

AI PNR – NMF8SA

Refund Amount is INR 6, 166 pp X 9 = INR 55, 494

1) Mr. Suresh Kumar Choudhury - 098 [protected]
2) Mrs. Manisha Majumdar - : 098 [protected]
3) Mrs. Mausumi Basu - 098 [protected]
4) Mr. Ashok Kumar Das - 098 [protected]
5) Mr. Chaturanan Mallik - 098 [protected]
6) Dr. Jayanti Das - 098 [protected]
7) Mr. Satadal Majumdar - 098 [protected]
8) Mrs. Nilima Mallik 098 [protected]
9) Mr. Kishore Kumar Basu - 098 [protected]

We had sent person t Air India city office in Kolkata but our staff was turned back citing reason that online ticketed purchased on Air India website we have to contact call center only or e-mail to [protected]@airindia.in. Neither there is any acknowledgement nor revert as to when the refund will be made into our bank account.

We feel being completely cheated by Air India, who shows high hopes but fails on its commitment.

Dear Sir/Madam,

We had issued Air India tickets online under Senior Citizen Discounted fare for 09 Adults.

On 01st Nov we have raised request for refund in Air India Call Center. We also spoke to Kolkata Air India city office. They washed off their hands saying online tickets purchased on Air India website we cannot do anything. You have to contact call center or write e-mail to [protected]@airindia.in.

Sending person to Air India City office, follow up e-mails on refunds has received no response as to when refund will be given.

We feel like being completely cheated by Air India who has been the nation's leading airlines failing on providing a solution to our problems.

AI PNR – NMF8SA

AI 787 08th Nov Kolkata – Port Blair

Refund Amount is INR 6, 166 pp X 9 = INR 55, 494

1) Mr. Suresh Kumar Choudhury - 098 [protected]
2) Mrs. Manisha Majumdar - : 098 [protected]
3) Mrs. Mausumi Basu - 098 [protected]
4) Mr. Ashok Kumar Das - 098 [protected]
5) Mr. Chaturanan Mallik - 098 [protected]
6) Dr. Jayanti Das - 098 [protected]
7) Mr. Satadal Majumdar - 098 [protected]
8) Mrs. Nilima Mallik 098 [protected]
9) Mr. Kishore Kumar Basu - 098 [protected]

Complaint: My brother (Chamlaur Minhas) and myself (Nirmal S Minhas) travelled to India to visit our family. On our way there we travelled in Business Class and had great service and we truly enjoyed our flights there. On Saturday, April 2nd, 2022, we were returning back to Toronto from New Delhi. On our way back, seat (12k) was not adjusting the way it should have and was reclined in a flat position. We had called staff over and advised them of the broken seat. They had called a staff member who the Air India staff referred to as their technician/ground staff to help fix the seat. He had pulled a wire from one seat to fix mine which caused my brothers seat to not work and the seat belt to not work properly as well. We had asked how we can fly with an unsafe and broken seat. The flight attendants advised that they would manually adjust it as many times as we needed throughout our 14-16 hours flight. This was not sufficient as it had happened to another lady on the plane and the same promise was made but not fulfilled. The staff rudely informed us that if we unhappy with our seats that we could fly out another day and that these were the only seats they had available. We had paid $4, 000 each to fly Business Class and are long-time customers of Air-India. We saw 5-8 seats available and asked if my brother could have his seat switched as this would be an uncomfortable experience. The staff advised that those empty seats were for staff members only as they need to be comfortable since they travel long hours. At this point we let the staff know that it would most likely be easier for them to sit in the broken seats as they can adjust it to their liking manually as many times as they needed, rather than them having to trouble themselves to come adjust it for us. The Air India flight attends acted in such and inhumane manner and were very ignorant. The flight attendant advised us that if we didn't stop complaining they would call the border security police upon arrival and said it was a message from the pilot. When we landed in Toronto, the staff members had the security escort us out of the plane who led us to the police. Living in Toronto for 35+ years, we are well known in the community and have built a powerful, respected reputation. We were escorted out with 400+ people watching us and wondering what happened. Air India has insulted us beyond and taken unreasonable measures to deal with the situation which in no way, shape or form were appropriate. Air India is at fault for selling broken business class seats and it is unfair to punish a customer who chose to speak up and stand their ground over it.

I book my ticket through mobile Air India app. I did not get E ticket and I was told that App not working and my money will refund in seven days. Its now two and half month and I have not received my money, I have written to customer service many many emails and the reply comes with will let you know in 24 hrs. NOTHING HAPPENS.
I have 8 Case ID
There are two many files running at the same time for my refund
As far as I can see there are 8 Case Nos.

There are as follows:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

My claim is for refund see below
Date of transaction: 21st September 2022
Transaction ID: INB/[protected] Air India
Website/Mobile App/Payment Link made:Mobile Air India App
Amount paid: Rs10303 at 16.05 on 21st September 2022
Name of passenger: Vipinchandra Mawji Dattani & Jaswanti Vipinchandra Dattani
Sector of travel: Vadodara to Delhi
Date of travel: 18th October 2022
Flight Number: AI824
Payment method used: Internet banking
Last 4 digits of card if, card was used: N/A
Card Holder’s name: N/A
Please help and refund my money