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Air India Complaints & Reviews

www.airindia.com

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Updated: Jun 20, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air India reviews & complaints page 11

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Address: fahaheel

Dear sir,
I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind...

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Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 months now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45...

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Website: www.airindia.in

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 MONTHS now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45...

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Dear Sir/Madam,

We had issued Air India tickets online under Senior Citizen Discounted fare for 09 Adults.

On 01st Nov we have raised request for refund in Air India Call Center. We also spoke to Kolkata Air India city office. They washed off their hands saying online tickets purchased on Air India website we cannot do anything. You have to contact call center or write e-mail to [protected]@airindia.in.
br...

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Complaint: My brother (Chamlaur Minhas) and myself (Nirmal S Minhas) travelled to India to visit our family. On our way there we travelled in Business Class and had great service and we truly enjoyed our flights there. On Saturday, April 2nd, 2022, we were returning back to Toronto from New Delhi. On our way back, seat (12k) was not adjusting the way it should have and was reclined in a flat position. We had called staff over and advised...

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I book my ticket through mobile Air India app. I did not get E ticket and I was told that App not working and my money will refund in seven days. Its now two and half month and I have not received my money, I have written to customer service many many emails and the reply comes with will let you know in 24 hrs. NOTHING HAPPENS.
I have 8 Case ID
There are two many files running at the same time for my refund
As far as...

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I booked air india ticket from jammu to chennai on 5th Dec .. payment is debited 8835.0 and ref no.[protected], but i didn't get my ticket ..now i wanty refund as soona a possible....

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I booked air india ticket from jammu to chennai on 5th of Dec my payment is debited 8835.0 ref id [protected], but i didn't get my ticket ..now i want my refund as soon as possible....

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Hi there,

This complaint is against Air india's unprofessional behavior at Delhi Airport Service desk for not taking responsibility and not compensating for their delay.

My original flight was from Melbourne to Delhi, (UL 605 & UL191), on 4th Dec 2022, via change over in Colombo, but the flight from Colombo was cancelled and the new flight given was Air India(AI284), for Colombo to Delhi.

As I...

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Address: Sai Defence Systems Private Limited 79/4,YashodhamEnclave, Level 1,Prashant Nagar,Ajni,Nagpur-440015

On 1st Dec"22, I booked a flight though an agency for Leh-Delhi Route. But the rate difference were too high i.e Rs.33, 267/-. Normal Rates for this route are around Rs.5, 000/-.

Phenomenally High rates are found for Air India Flight Tickets on Route Leh-Delhi. It is extremely difficult in situation where these rates are reaching levels above. Ministry of Civil Aviation should look into this matter as this may lead to Black...

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I had tried to book airindia flight tickets online and made payment of Rs.7675 through SBI UPI to Air India bill desk at 11.47 am, but tickets are not booked and amount has been deducted from my account. kindly refund the amount as soon as possible or else i would have take strict actions towards billdesk.com and complain about it in consumer forum. Hoping for a reply soon....

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This is to inform that i had tried to book a flight ticket with following details from air india website:

Name of passenger - Dr. Sanju Singh
Date of travel- 16.12.2022
Passenger email id- [protected]@gmail.com
Passenger mobile no.- [protected]
From - New delhi
To - Guwhati
Payment of Rs 5440 was successfully made and deducted though BHIM UPI (Id no - [protected]@upi). BHIM upi transaction...

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Hi Team,

I had three passages and one infant boarding flight AI0864 on 27th Nov 2022. All the passengers had opted for paid seat and booked in advance. The air India staff changed the seats on purpose saying that those seats are already booked. All the three family members were given different seats. This is pathetic considering you split the entire family with a 2 months child. Not allowing them to sit on the seats which...

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To whomsoever it may concern,

I travelled thru air India flight Flight number :AI 126 Dated :Oct 5, 2022 from Chicago to New Delhi with 1 checked bag.
I checked with Air India staff at the airport at Air India counter on my way out about the number of checked bags allowed on my return ticket.
They checked my eticket and confirmed that I can travel check in 2 bags without any charge.
However on my travel...

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Booked flight ticket from Jodhpur to Delhi on 19 November 2022. Money debited from my account but didn't recieve any confirmation email. When I called air india customer care, they told that the PNR number have been generated and I will get confirmation email within 2 hrs but now my ticket have been auto cancelled.
Booking details are as follows:

Passenger Name: Sunidhi Singh
Passenger email id: [protected]@gmail.combr...

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My mother's travelled to Bhubaneswar from SFO, USA via Delhi in AirIndia(AI 174). She's reached at Delhi is on Nov 14th at 3.30PM. We requested for wheel chair and its approved by AI also. couple of wheel chair people came and demanded Rs 10, 000/- or $100/-. Many senior citizens refused to pay. So all the wheelchair employees left the senior citizens alone. My mother some how requested some one and he took the money and left in mid of the...

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Address: House Number 36 Badi khagaul Patna

Hi Team

My sister Farah Deeba travelling from Patna to Amritsar with Air India Flight No. AI0408 on 21 Nov22 PNR No.5VYM8A was overcharged for excess Baggage weight as mentioned in Air India website for every extra KG is 600 plus GST but she was charged 3700 RS her Baggage weight exceeds 3KG more.

Need your kind support that Air India should justify this overcharged and on what basis.

Sadef Anwar//br...

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We prefer to fly with Air India but the services given by the ground staff makes us to rethink about coming back to Air India
Flight AI905
Dxb to maa
Senior citizens allocated the last row seats making them walk all along the flight to thrir seat
No common sense in allocating seats
My mother who is unable walk has been made to strain herself to the 30th row of the flight where in checkin was made earlier...

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Hi
My name is Amit
i booked my wife and son ticket from air india,
DATE- 9/4/2022
AI 904
DUBAI TO INDORE
E TKT=[protected]/[protected]

I m asking refund for this ticket, since April only
i called them 10 times. chat 6 time and email more then 8 times
all the time they say they are working on this your money will come soon.
Now 6 month finish still waiting...

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We booked flight for my family of 5 people with Air India for travel on 6/11/2021 from chicago to vijayawada. The airlines canceled the trip due to covid restrictions and they announced the amount will be refunded in full. But the amount was never refunded. The total amount that need to be refunded is $5389.25.
Called the customer service many times. Sent emails and raised many complaints. The air line says the amount was refunded,...

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