Air India Complaints & Reviews

I had a flight on 15/02/23 LHR TO BOM. I did not received one of my 23 kg bag which gray colored and hard plastic body and Safari make. Name plate was already on it. And I had already complained about that on the same day still I don’t get any reply from your side. It’s been a 2 months. So please do something about it.

Air India flight experience
AI 173 April 06, 2023.

On my return flight from Delhi to SFO two Prepaid bulkhead seats were issued to me as per my reservation, boarding passes were issued. On arrival at boarding gate, I heard an announcement, that my wife’s seat was changed. Her seat was issued to another couple. After talking to supervisor, seat was restored back. Staff at check-in counter doing favors or other reasons, they know better. It was intentionally done by the staff. I will be reluctant to travel with Air India again in future.

I travelled from Mel to AMD on the 5th April on Flight No. AI309. I had really bad experience on the Flight. First, Seats are dirty, Filthy, reap off the material and unstable. Air coming from the underneath the seat plastic gap, Entertainment system was not working at all. Imagine without any entertainment system I have to spend 12 hours on flight. Called flight attendant many many times but not the single time they came to help me. When...

Hi, I recently booked a flight with air india and as per the itinerary I reached the airport and stood up in the line and when I reached at the checking counter after looking at my ticket the rep. simply directed me to the manger working on that day “Rahul” not sure what was his last name though. I was informed that the flight has been cancelled from Tel aviv from where I had my connecting flight. After all the trials and everything I...

On 9th March 2023, we reached Singapore. We found that our bag was missing and was replaced by some other bag. On enquiry and after so much fuss, we were informed that the crew member mistook that with her luggage and were not reachable. None from Air India people approached us to help us with this issue. They were unreachable. My mothers medicine were there in that luggage which we couldn't use. We had our sightseeing and every schedule...

I would like to share my flight experience with AIRINDIA dated 25th Jan 2023.. let me compliment the service first. Iam really impressed with the service. Service was really great. staff did a great job. very professional and friendly and polite. Food was good but could have been better.

i would like to thank the following crew members for their outstanding extraordinary service. through out the trip the service was amazing....

On 12th Feb 2022 I booked a flight using Make My trip portal from Mumbai to Chennai wrongly on 13th Feb morning as i was in chennai and the arrow button got double pressed, I did not see that and clicked further and paid Rs 6000 approx using my card. Within 3 minutes i realised that i made a wrong sector booking as i wa sin Chennai and looking after my family. I got a news that i had to attend my father's Shradhdham (Death anniversary ritual)...

Hi. We were travelling from Bangalore to Jodhpur with one stop at Bombay. Since they delayed our flight from Bangalore, we couldn’t reach our destination. And for accommodation they were making us stay at a 3 star hotel. Which looks shady. And we are travelling with family, there are old people and children. How are we supposed to stay? Where we had to cancel our car for a day or one day hotel stay etc. it’s been 2 hours and still air India staff hasn’t helped us out.
I, on behalf of my family request Air india to give us a good hotel stay and do justice. Our one entire day has gone for waste. And it’s causing so much trouble. There’s no fault of ours here. Kindly do the needful

I booked 2 tickets to travel to Bubaneshwar from Mumbai on Air India Flight AI 669 through yatra.com. s I have been informed the flight is non-operational I cancelled the ticket on 23rd February 2023. In this regard I have sent a mail . But I was advised to contact the agent i.e. Yatra.com. Accordingly I took up the matter with Yatra.com. even after a period of one month I am yet to receive my refund. The enquiries with yatra.com revealed that Air India is showing my ticket as suspended and only if it is opened they shall be able to process my refund. It is therefore, requested that necessary action may be taken to initiate my refund at the earliest.My ticket details are as under.

Name of the Pax : K P Narayanan PNR NO. 6B7PA8 Ticket No.[protected]
Name of the Pax. Mrs.Geetha Narayanan PNR No. 6B7PA8 Ticket No.[protected]


Thanking you,

K P Narayanan

I booked return tickets for my parent back in November. These were refundable tickets from BLR-SFO. My parents made the flight to SFO (with pathetic customer service while flying moreover) but unfortunately I had to cancel their tickets back, because of emergency in the family - namely, death of my grandfather. I cancelled these refundable tickets back in the first week of December hoping to get the refund, especially during these unexpected and difficult circumstances.
It is now the last week of March and still no word about the refund! My credit card travel agent has received no communication in over 3 months.
This is BEYOND any reason and is as pathetic as it can get.

WHEN CAN I EXPECT A REFND ON MY TICKETS CANCELLED 3 MONTHS BACK, AIR INDIA??

My daughter SIMRIT KAPILA who is a Citizen booked ticket to travel to Dubai on 22/3/23 and return 26/3 through GoIBo . Though the Agent supplied correct particulars to AIR INDIA of which Screenshot Proof is available, Air India entered WRONG PARTICUALRS ON TCKET.
Your Customercare Executive Devansh was dismissive when issue was discussed by him and retorted with a dismissive retort "NNOT OUR PROBLEM"
It is CERATINLT AIR INDIA PROBLEM as we have proof that GOIBO provided correct particulars to AIR INDIA.
Should any losses accrue then AIR INDIA wold beliable for Damages

I traveled on an AI flight on 02 march from London to Mumbai, but I was so disappointed that the whole multimedia was not working in the row, my toddler was so excited that he will go on the plane and can watch some cartoons. eventually, he went to sleep. whenever I was asking the flight attendants they told me that I have to wait and they will reset the system, a common answer anyone asked them, but in reality, they knew that the row was not available with any multimedia system. It is a shame to receive an appalling service and not be able to use the system when I am on a 9 hours long distance flight and I and my wife cannot sleep in journeys
I am flying back soon I hope that I will get a BETTER SERVICE

Nelson Dighorker
pnr WYS75U

I booked the ticket for Guwahati-Delhi-Guwahati on 4th Dec, 2022 (
[protected].) through website of AirIndia.
The ticket was canceled within 24 hours through customer care number after confirming the refund of full amount,
and travel date was after one week.
The ticket was cancelled with in 24 hours and the travel date was after seven days. AS per DGGC rules, full amount should be refunded.

I have been refunded partial refund of 7829.

Kindly get me the full reund of 15129/-

I didn't receive any refund for the flight I cancelled of Air India, PNR H4QGQ worth 27564 INR (booked on 28 jul 21 and cancelled on 01 Aug 21). I was eligible for full refund. There's no way you can reach their customer care or generate a complaint for refund. I sent email on call.[protected]@airindia.in but now it shows inactive ID. I am not sure what else to do so writing it to you as a last try hoping I would get my refund.

I had booked air tickets with Air India for 14th march from Bengaluru to Delhi and I am a senior citizen requested through call and email to Air India for cancellation and full refund due to medical reasons and have provided them Medical Certificate also for the same, I have to undergo a surgery and doctor has advised me not to travel for this week. But Air India is not accepting that and refusing to refund my money and I am not financial welloff. I have also requested to provide me either a voucher of same amount for future booking or any open ticket so that my money will not be wasted but they are not co-operating. I need help in this concern. my PNR number is 6JJ9NZ.

Kindly help

Thanks And Regards
Kashmiri Lal Rawal
[protected]

I am travelling from SFO to BLR (flight no. 176) with my family on March 17, 2023. I booked my tickets in November and selected the seats (33 a, b, c) in accordance with air india's instructions. Today, on March 10th, i randomly checked my ticket and saw that my seats were reassigned from 33 a, b, c (window seats) to 33 d, e, f (middle seats). I never consented for the reassignment. Air India didn't even send an email informing me of the reassignment. I booked window seats for a reason. I paid full price for my tickets, what gives air india the authority to reassign my seats without my consent? I want my originally allocated seats. I called their call center and they were unable to help me with this.

Dear Sir/Madam,

My family were on a flight from Surat to JFK on February 18/19, 2023.

We received an email and text just before leaving Surat that our flight from Delhi to JFK had been delayed for over 15 and half hours. We understand that this type of delay is rare but can happen.

Due to this delay we were to be provided with accommodation at a hotel. We were taken to a hotel by the name...

I am amandeep kaur gill, my flight no: AI 306,
Boarding no:0100, dated: 02 march 2023,
boarding timing : 22:00, gate no: 19
On 2nd march 2023, I had very bad experience travelling through the air India. I reached at airport at 9 pm, i was at boarding counter around 9:20 pm, then they done all weighting n tagging the bags. As we have two extra bags for which they said we have to pay on the another counter overthere....

My daugter Harshili Malhotra travelled TODAY the 5th March as per details mentioned below.
Booking Ref: VX22ZB
DOJ - 5th Mar 2023
Flight Number - AI 807
Sector - Delhi to Bengaluru
It is so disgraceful on the part of the baggage handlers, and the supervisors napping on duty, that the bag with a PRIORITY TAG has brutally got damaged, without hurting any grounds person at the destination station.

Is this what the TATAS want to prove to the ordinary Indian Citizen on offering such deteriorated services to a Business Class passenger

I had purchased CCU-DEL-SFO ticket during COVID-19 pandemic time which got cancelled due to travel policy. At that time airline travel policy was to refund the amount to customer if customer cannot fly due to travel restrictions. There were two passengers, after uncountable follow up able to receive refund for only for one passenger and air India not giving any clear justification why the remaining amount is not refund?
E-ticket:[protected]exchange ticket no[protected],[protected]exchange ticket no[protected]
PNR: HYJPK
Traveller: Niranjan Purohit, Swapna Purohit
partial refund transaction id: VAM[protected]
ticket amount for both :94316/-
refunded amount :47158/-