Air India Complaints & Reviews

I have booked my flight from new delhi to washignton iad in june 2023 . In december 2023 i have changed the dates of flight to june 2024 and in may 2024 i have cancelled the flight. As per air india i provided them all the necessary details about account details and everything still they are not giving my refund back .
E ticket no. [protected]
pnr : wgb6or
case id : 06351141, 07955125
refund amount : $1500

I am reaching out to you on behalf of my husband, Gaurav Kwatra, and my mother-in-law, Sunita Kwatra who are in Kochi for my mother-in-law’s medical treatment.

On 14 June 2024, they were scheduled to fly with Air India from New Delhi to Kochi (PNR 5CGKVN). The purpose of their trip was my mother-in-law's medical treatment.

Due to my mother-in-law's osteoporosis and her tendency to fall while walking, she required a wheelchair. My husband had arranged for a wheelchair, but unfortunately, the wheelchair attendant arrived 20 minutes late.

Despite my husband and mother-in-law arriving at the airport on time, they were denied boarding by Air India staff member, Anjali Solanki, due to the delay in obtaining the wheelchair even though the flight was also delayed by 27 minutes. It is disheartening to see my elderly mother-in-law, who struggles to walk, subjected to harassment during the early morning hours (around 4 AM)at the airport.

Furthermore, the Air India staff showed no courtesy in providing compensation in the form of flight tickets for the same day.

Is it not cruel to treat a patient in such a manner? Our priority was my mother-in-law's medical treatment, which is why we booked a flight with Indigo for the following day to Kochi(15 June 2024). Subsequently, I submitted a refund request to Air India, and Yatra has provided the following breakdown.

Ticket Cost:- 19398
Airline Penalty (Per Passenger Per Sector)- 9132
Yatra Service Fee (Per Passenger Per Sector)- 400
Promotional Discount will be deducted - 930
Total cancellation charges - 19994
Refund amount: - NIL

I would like to emphasize that if the full amount of the ticket is not refunded, I will be forced to take legal action against Air India for the mistreatment and harassment of a senior citizen who can barely walk.

Please find attached the flight tickets for my husband and mother-in-law, as well as the hospital admission receipt for my mother-in-law, who was admitted to the hospital in Kochi on 16 June instead of 15 June due to the disturbance caused by Air India staff.

We should not be held responsible for the inhumane behavior displayed by Air India.

I kindly request you to review the attached documents and take appropriate action and issue a full refund.

Dear Sirs,

I unfortunately had an awful experience traveling with Air India recently. I was due to fly from Mumbai to Heathrow on 29th May 2024 however that flight was initally delayed by 3 hours and then cancelled.

No one ever bother to many any clear announcements and given we were due to fly out at 2pm we didn’t actually get to a hotel till 12am. All that time was spent in the airport all because we were simply ignored and not informed about what was happening. Once the hotel was agreed, a further wait for up to 3 hours outside the airport as they only put on 2 coaches for 300+ passengers. No queuing or organisation at all.

All requests for compensation have been rejected by Air India

We landed in mumbai from coimbatore at 11.15 PM yesterday night, we forgot to collect on black bag from baggage belt, nobody is helping on airport to collect the same.

My wife is standing in airport since 3 hours now.

I had booked a ticket to travel from Bombay to Leh on 27th of April via Paytm with the booking ID: [protected]. The flight was scheduled to take off on 11th May at 12.40 AM. However, even after reaching the airport at 10PM on the 10th of May, I was not allowed to board the aircraft at the baggage checkin counter. The staff at the Bombay airport informed me that they could not find the details of the flight listed on my ticket. I was later redirected to the supervisors at the Air India counter at Mumbai airport. They were extremely unhelpful and refused to even offer me alternate flight arrangements so that I can make my travel. I was going to meet up with my Family at Delhi airport and then travel to Leh from there together. However, since I was denied boarding at Mumbai airport, I could not make my second flight. Since the airport staff was unhelpful, I had to book a second ticket at a much higher price so that I can meet my family. The original ticket was 15, 890 Rs. While the second ticket I had to book due to the issue I experienced at the baggage checkin counter at Mumbai airport, cost me 24, 804 Rs. Even though it was not a mistake from my side, the staff at the airport refused to raise even a refund request (once again citing that they could not find the details of the flight AI 9114 in their system). I have been following up with PayTM, Air India and Air India express for the past 3-4 days and have not yet received the refund. Instead the airlines is falsely claiming that the ticket was cancelled on Voluntary basis. Requesting your help in getting me justice in this matter.

Dear Sir my booking reference is TQ6U6V. I had reached out to customer care for the correction of the gender of my wife on her ticket to read as Mrs Neera Channan instead of Mr Neera Channan. As we are traveling on 26 May 24 by AI 127, I hope we are not harassed at the airport. Kindly help resolve this issue.
Kind regards
Lt Col Manoj K Channan, Retd
[protected]
[protected]@gmail.com

I booked my tickets as per Aadhar card and Pan card where my name is split into first name and Last name . In my passport my first name contain bothe the names and there is no last name.
To my request to make correction, I am asked to pay $448 and differential fare of $300.
I respect policies but here policy is being used as an opportunity to charge more from a senior citizen pensioner who is feeling like cheated and harassed. I have my wife on the same ticket and my daughter under different ticket but on the same flight on 13th May and there is no way I can cancel this travel. Request Airline with Indian heart to be more humane and consider my request to make correction.

Case Id:04244217
Trip: EWR-MUM-EWR
Date: March 29 and April 7

I was indeed given the correct seat numbers that i paid for, however that in NOT the issue.

The issue is that the seats that were selected at the time of checkin were in a 2 seat configuration with no other seats around them. However the actual seats that we were provided were in a 3 seat configuration. If during seat selection, the actual 3 seat configuration would have been displayed, i would not have paid extra for these seats.

Therefore, what was promised, was not provided thus i do believe i am entitled to a full refund.

An additional point to note is that the actual seat configuration displayed online during seat selection was different to the actual seat configuration in the aircraft. Many other passengers were also disappointed at this situation, who had also paid extra.

In the seat configuration displayed online there was an isle on the left and right of 27B and 27C. This was the 2 seat configuration that i am referring to. Therefore, I paid extra for these seats.

Additional feedback to Air India: If you look at the attached, visually it appears that the left center seat has an isle next to it. The confirmation screen isn’t always looked at carefully by any passenger. However, this is NOT the issue I am complaining about.

The row itself that I got was much more behind the aircraft than it was shown according to the seat map. This happened during both Ewr-mum and mum-ewr legs.

I can assure you, I selected the seat during my mum-ewr led at the air India counter at the Mumbai airport. I selected a front row but the actual seat was not in the front row within economy.

I immediately complained to the commercial staff…..they even acknowledged the mistake.

Dear Team,

I have booked Air India tickets from Mangaluru to Mumbai - Mumbai to Muscat. on the 29th of April for some reason, the Air India flight was canceled and i have booked the return tickets as well on the 18th of May

Here is the PNR And Ticket numbers PNR 6G43M8 & E-Ticket [protected] & [protected]

Now without our knowledge, they book a flight from Mumbai to Muscat from Air India express PNR WVHYGL

after discussing with both the Air India and ixigo c.c teams ixi go, team requires a letter from Air India for full refund, and Air India as given a letter to submit to the ixigo team and get the full refund without any charges if we request to book the tickets there should not be any extra charges so please check and call me back to this number +[protected] or email me on [protected]@gmail.com we have been calling you and air India from 2 days and there is no proper response there is no other chance to talk to the ixigo team we spend lots of money calling customer care I need compensation on this and a better flight tickets without more layovers

Hello,

I’ve contacted Air India multiple times for the refund on my cancelled ticket since 3yrs. They always say that they will process it within a week and I will get an email about the refund. But nothing happened. I should receive around Rs. 100000 on my card. But they are not helping me. My cancelled ticket is[protected]
I’m even attaching the screenshot of the email I received from them confirming that I will receive the refund in 2021. But no response after that. They are not even replying.

Me and my husband had boarded flight of Air India on 14th of april 2024 from mangalore to Mumbai and on 15th we had a connecting flight of Air India from Mumbai to Delhi and Delhi to Amsterdam. We had altogether 5 baggage and the staff of Air India informed us that we cannot carry all the baggage as we were allowed only 4 but then we paid for the 5th baggage amounting to 15000 rupees but as we reached Amsterdam airport we received only 4 baggage and one was missing and we filed property irregularity report and its been 3days we havent heard back from Air India and being in Netherlands I'm trying to contact Indian Air India number but its not even getting connected i tried everything from my end and its all in vain i have mos important stuffs in that baggage but still they are not helping us out and even i paid for that baggage!

Dear sir
i sent a request for compensation following a flight disruption
i had a reply on march 1st, i was registered under case ID 03393877
beforehand i had provided a letter giving all the details of my disrupted flight
Having no news since i sent about 10 messages to Airindia customer support.Each time i was told i had to write where i had first written, i kept going round in circles.Iwas also told to go on existing check status which i did and to my horror it says this case is closed! no date, no satisfactory reply from the company
i want the company to reopen case id 03393877 and look at the letter i sent and keep me inform of what is being done,
yours sincerely
a.Breillot

email provided for this ID : [protected]@yahoo.fr

BHASKARRAY DESAI - FLIGHT - AI864. BOM-DELHI-SFO.

HARRESSEMENT TO SENIOR CITIZEN SINGLE TRAVELLER. MIS-INFORMATION ABOUT AIR INDIA BAGGAGE ELIGIBILITY - ITINERARY.

I am a single parent senior citizen. On 19th March, 2024 I reached Air India counter at Terminal 2 of Mumbai International Airport. My printed Itinerary was clearly showing entitlement of free 2 Baggage of 23kg. each. My Travel Agent double confirmed with Air India Customer Service that I was entitled for free 2 Baggage of 23 kg. each free. I was astonished at Airport Air India counter, when I was informed that I was entitled for only 1 Baggage of 23 kg. as per Air India's Computer screen which was not available to me till I reach at Air India Counter. I had downloaded my Itinerary from Air India Official website only. Copy enclosed for ready reference. Air India Counter Assistant Mr. Shayad and Duty Manager Mr. Praveen Adhav were adamanent for allowing me 1 Baggage only. I was instructed to contact my original Airline-Lufthansa Airline at 3:30 am midnight as Air India was obliging me to carry in their Flight. I have requested to send email on my registered email confirming Air India's inability to carry 2nd Bag despite Air India's itinerary clearly showing entitlement of 2 baggage, which Duty Manager Mr. Praveen Adhav has pretended to sent and confirm about sending of email but I have not received any email till today. Despite of all my request as Senior Citizen and wastage of valuable time at mid-night, they harrased me to the extant that I was left with no alternative but to compel to call one of my relative (not family member) to Airport Departure Gate at about 4:00am mid night to take back my second Bag to my home, as I am staying alone in India. My 50% medicines for Hypertension, Diabetes, thyroid and other general ailments were left over in the said Bag in India and now I am short of medicines for about 3 months in USA. This is apathy of Tata Airline owned Air India.
I most humbly request Air India to pay damages for mental trouma and harrasement to senior citizen at midnight without any fault of mine.

I hope Tata will honour it's tradition of Customer first in real practical terms. Mahatma Gadhiji said Customer is always right. What Tata Airline say?

Waiting for justice from TATA.

Bhaskarray Desai
[protected]@yahoo.co.in
Note : I reserve my right to give complaint to AERA, Mumbai International Airport, Ministry of Civil Aviation, Consumer redressal Court and all concerned authorities till I get justice.

Someone offered me for a airport job ansed money inonline i paid 35500/-, now there phone is switched off kinldy help me .onemore thing im already completed in legal forum. the team contacted me. thre are also asked money for case file i paid 2359/-..they said its takes 20days time now one month over but not updated me, now asking document charges 1700/-.kindly help me

Even though I checked in online, I arrived at Kempegowda International Airport Terminal 2 gate no D13 one minute before the boarding gate's scheduled closing time, which, as per rules, is 20 mins before departure of the flight. The departure was at 9:10 PM, and I arrived at the gate at 8:49, so by law, I was a minute before the scheduled closure time. They called me repeatedly to check the status, and I informed them I was already on my way. Despite being there a minute before, they denied boarding, saying the check-in counter called to notify them we shouldn't be allowed to board. This caused me a lot of trouble to face. I request you to kindly check with the camera and everything to confirm the facts. I would like you to take action against Air India for overbooking the flight and not allowing passengers to board.

Since closure of city office in various centers it has become very difficult to make any changes in booking. Web site says my ticket can not be altered for departure date on line and that I must contact customer care. Customer care when connected says they have sent link to mansge booking, Manage booking says ticket in question can not be amended for departure date on nie and we need to phone customer care.

What a vicious circle!!!

PNR: KLJHLF

I am trying to re arrange departure date from 10/04/2024 to 11/03/2024 but web site Manage your booking says this change can not be done on website and that I need to contact customer care/services. There is no email address and phone nbr only gives recorded information with sms for link and the link says amendment can not be done on line.
I am in Vadodara where city office has been closed. At the airport they ask to phone and that phone gives link per sms to manage booking, This is a vicious circle and BAD FOR CUSTOMERS OF AIR INDIA.
Air India this way is doing BAD customer service as if they dont care for customers. I am British passport holder but on holidays in Vadodara Gujarat India and experiencing this problem and hence complaint.

Good morning,
I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get the refund which was due to me on that day ie 28 Aug 23. I asked her if I'll get any confirmation mail regarding it but was told no it will be in the system and I just need to call and give the PNR reference. In Dec 23 when I called the customer care to use the tkt I was told that no such provision exists. I was really shocked to hear this and sent a query immediately but haven't received any response. kindly look into the matter and resolve at the earliest.
Thanks Rashmi Jha
(FF no[protected]
Mob [protected]/ [protected]

I had booked a flight for self and my son from Kolkata to Mumbai on 30 Aug.(PNR: LNYD6M Tkt nos: 098 [protected] & 098 [protected]). However due to change of plan I called the customer care on 28 Aug to cancel my tkt. However I was suggested by the agent that I should make it an open tkt rather than cancelling it. In that way I can use the tkt anytime in the same sector within a year or if I decide to cancel the tkt before 1 year I will get the refund which was due to me on that day ie 28 Aug 23. I asked her if I'll get any confirmation mail regarding it but was told no it will be in the system and I just need to call and give the PNR reference. In Dec 23 when I called the customer care to use the tkt I was told that no such provision exists. I was really shocked to hear this and sent a query immediately but haven't received any response. kindly look into the matter and resolve at the earliest. Thanks Rashmi Jha(FF no[protected] Mob [protected]/ [protected]

Hi Team,

On6th January while travelling from Mumbai to Delhi PNR for the same is 65AZ5V .
I have already reached at the airport on time however when my time came to weigh the check in baggage at counter ground staff has denied to take the same saying boarding has started we could not take and you have to lose the flight and rebooked the same from Indigo Airlines wherein for the same que Indigo took only 15 minutes for baggage clearance as compare to Air India who took more than 45 minutes for the same que due to very very slow staff, un-supportive ground staff also we have made the request to arrange the alternate however couple of supervisors such a rude they did not look even and didnt tried anything just said in no we cant do anything for you. Also none of the ground staff even made the priority baggage check in announcement for this at airport baggage counter.

Also when travelling on 14th Janaury from Delhi to Mumbai with PNR 65C6WG i have reached airport pretty much on time around at 4.30PM i have reached however my flight departure time was 7.10PM on this day we have been mentally and physically harrased by Air India at airport on 15h Janaury around at 4.30AM in morning after waiting around 12 hours we have been told our flight got cancelled my wife has to suffered from medical emergency. However none of the arrangements were done by Air India at airport neither for most importantly water and food they could have arranged as Indigo airline arranged for their customer but Air India did not even offered Water & food also due to which we have to suffered physically and mentally at airport which caused us physical as well as mental sickness cause of Air India's zero management on refreshments to us.

Considering above two I just need a justice in refund of these two tickets along with some extra benefits as I have suffered a lot cause of Airlines negligence, rude staff and irresponsible behavior at airports.