Air India Complaints & Reviews

My name is Anil Cheruvathur Babu. I travelled to Kochi, India from London Heathrow on April 6th 2023and returned on 30th April 2023. I normally don't post anything in social media and never complained before. The reason for this complaint is because of the gross negligence and lack of sympathy from the part of Air India, which resulted in devastating loss to my family. To start with we booked our tickets well in advance (almost 8 months ago PNR: J6T9N4). We are a family of four. My elder daughter is four and my younger one just turned one. We booked direct flights to Kochi from London Heathrow to avoid fatigue and stress while travelling with children. In December 2022, I read a report in an online portal that air India is cancelling direct flights to Kochi from London Heathrow from April 2023. I was shocked as I didn't receive any correspondence from air India. I spoke to the air India customer care team (call connected in Pune, India) and the agent told me that my tickets are cancelled. I was so upset and asked him the reason for cancellation. He replied to me that " it is because of bad weather". I was completely perplexed with that answer, and I asked him how he can predict the weather 5 months in advance. He then said it says technical error and he ‘thought’ it is due to bad weather. I asked him, whether he can give me another direct ticket because I'm travelling with my family including kids and he replied to me that he won’t be able to do anything because the direct flight services are all cancelled. He then said he can give me an indirect flight which will be reconnecting from Delhi (2.5 hrs) and on the return will be connecting from Mumbai (4hrs) I then said it would be highly uncomfortable for us to travel with the kids and he then said this is the best option he can offer. I clearly said to him that I won't be able to take luggage from Mumbai or Delhi (I had previous experience with Air India) because it will be really difficult and stressful If we have to do that. He reassured me that there won't be such issues and the luggage will be transferred directly. My Wife became pregnant few weeks before the travel and before our actual travel I wanted to confirm with the customer care that we don't have to take our luggage. The customer care representative then said we have to transfer our luggage by ourselves from Delhi and then we have to transfer it to the domestic terminal because they booked us an international flight until Delhi and a domestic service from Delhi to Cochin. I was unhappy with what she said, and I explained to her that this is not what I been told before and I didn't expect such problems at the end. She said if I have any problems I can ask help during boarding at the counter and they would be able to help. Believing this we spoke to the person on the counter, and I informed him that my wife is pregnant and I am travelling with 2 kids. I explained to them that it will be highly uncomfortable for us to transfer the luggage by ourselves. Nobody from the Air India had the courtesy to offer any help. They said this is how the ticket has been booked and they can't do much about this. Honestly the journey was horrible, and this gave us a lot of mental trauma already. After reaching the Delhi airport we had to rush to get our luggage. There was a 25-minute walk from the international terminal to the domestic one and we had to carry our children plus our luggage’s even though we have repeatedly said in the airport that my wife is pregnant. Nobody was willing to help and we have to transfer and do all by ourselves. After the whole journey as one
could imagine how stressful physically and mentally this has been my wife was dizzy and started bleeding. We have to go straight into the hospital, and they have mentioned to us that it is a threatened abortion. She was pregnant for seven weeks and unfortunately her bleeding was big that she has to be admitted in the hospital. Doctors advised against air travel as it may worsen her condition. When we were sure that she won't be able to come with me on the 30th of April I called the Air India team again and I explained to them our situation. I informed them about our journey experience and the bleeding episode after the air travel. They agent told me that it's my personal reason and if I have to cancel the ticket for my wife and children that will attract a penalty even though I have booked directly from Air India website. They were not willing to listen my concerns and eventually cancelled our tickets and I have to travel alone to the U.K on 30th April. My wife had a job offer which she was supposed to start on her return. Currently as her doctor advised bed rest, she won't be able to join. I have to say that this flight journey which was s supposed to be a happy journey made our lives a hell and we have to bear devastating loss as a family, personally, financially and mentally. I wanted to highlight to the Air India management about what happened and is looking forward to having reasonable compensation for what happened during our flight. I am happy to share my booking details (initially direct flight), amended tickets, medical records if needed.

I have suffered intolerance with the wheel chair pax, pnr no 5O7KXB date of 05.05.2023 he was a senior citizen patient . Wheel chair was not provided it was already requested at the time of booking, gate no was changed from 52 to 28 B, pax was not given wheelchair, pax waited and had to walk without wheel chair, later wheel chair was given after informing on 28 b, patient was left at the airport by air India staff who was constantly asking for tip and hided his tip sticker, pax got lost at T3 .This is unacceptable and disgraceful. I will not accept it.

BOOKING REFERENCE JSJR1
TICKET NO.[protected]

I had requested for cancellation of the LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia and request for refund, which I did on 04 nov 2020.

Since then I made multiple efforts to get my refund but no luck. I had paid INR 45, 682/- for the tickets and was supposed to get full refund.

Its only now that I have learnt about this platform and I feel there is some hope.I am requesting for full refund with appropriate interest please. its been so long, kindly help.

My Passenger was flying 6 of them Through Air India Via Scoot Airline to Macau Ticket No 098 [protected], 098 [protected] All them were De Boarded before half an hour without any reason and when ? answered was given rudely manner and were told that low cost carrier will not allowed to board as it will create baggage problem and they will deported from singapore. 1st of all why did Air India desk in kathmandu board them knowing if this rule is true and secondly why they were not able to show written proof to my passenger. Upon query regarding this air India staff from Kathmandu CONTACTed in NEW Delhi and was informed that they pull out those passenger because they thought they are not capable of flying macau and singapore (Racial Profling) my passenger was left stranded with no HELP and SUPPORT fro more that 24 hrs withour food and water. Who is going to refund all my cost for this ### airlines

Hi
I purchased one ticket from Gatwick to cok on 26/04/2023.on the next day they took again payment from my debit card. One payment shows pending. But my money gone

My name is Demetrius Dcruz . I traveled with my wife on 26th April from Goa to London on Ai 145 ( Seat 22 G& 22H ) . The Complaint is with regards to the injury caused due to a damaged tray table on this flight When we received meals on the flight, i could barely manage eating from the table as it was bent / tilted and further when the coffee was served, it slid quickly and the extremely hot coffee fell on my belly and groin area resulting...

Please verify this offer letter it is genuinely issues by Air India or not. Kindly check and verify this issue. if the fake plz provide guidence where can i file case against the involved person.

Thanks

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is possible? Is there any technical error or some difficult steps to remove infant?

3rd problem
If itinerary got changed or cancel, why I did not receive any email?

4th problem :
I got to know from help desk that you should not remove infant from same prn. Then why it is even possible to do if it will delete the whole itinerary. Why you even allow anyone to modify it when your operational team cannot handle it?

I am very disappointed with the services and what ever I faced at airport when I was waiting there for 4 hours.

Please responds
Regards
Megha bhidola

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is possible? Is there any technical error or some difficult steps to remove infant?

3rd problem
If itinerary got changed or cancel, why I did not receive any email?

4th problem :
I got to know from help desk that you should not remove infant from same prn. Then why it is even possible to do if it will delete the whole itinerary. Why you even allow anyone to modify it when your operational team cannot handle it?

I am very disappointed with the services and what ever I faced at airport when I was waiting there for 4 hours.

Attached my flight info from delhi to JFK but still air india did not allow me to get in.
Please responds
Regards
Megha bhidola

Dear Sirs,
I had purchased travel tickets from Delhi to Frankfurt and back on Air India thru Booking.com, I was given option to block seats of my choice which I did and paid 2500 person per sector (3 passengers I paid total 15000 for return journey) I was shown seat options whilst booking and I blocked EXIT ROW Seats by paying 2500 for each passenger each sector. To my utter shock and disbelief, and upon boarding the aircraft I realized I was not given seats as promised as such I was charged 15000 Rs fraudulently, Air India, refused to honour and Booking.com refused and put the ball back to Air India, can you help with this matter, thanks Pradeep ([protected]@gmail.com)

Dear Sir / Madam
I recently flew from Bangalore to Vijayawada from flight 9l-501 Alliance air.

We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
It was really a pathetic experience.

Dear Sir / Madam

I have recently travel from Bangalore to Vijayawada by flight 9l 501
We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25

Have received a very pathetic service....

For flight from Bangalore to Vijayawada, We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
We have really received a pathetic service

Dear Sir/Madam, I was travelling on Air India from Ahmedabad to Delhi via Air India flight AI 532 on 24th April, 2023. It is to be noticed that the staff at the Ahmedabad Airport was highly incompetent and despite having web checked in, they informed us just as we reached the counter, that our bags had been checked in, when in fact they were not. They then unchecked the bags and rechecked us in and printed separate boarding passes again....

My husband and I (Mr Vinod Patel [dob 21/05/47] & Mrs Mayura Patel[dob 04/10/53]) flew with Air India (AI 131, ref no. TUJK7K - Ticket number : 098-[protected]/23) and upgraded both the journeys from economy to business class, to and from London to Goa. However, on our return journey from Goa to Mumbai to London, on arrival at Mumbai airport, we were informed by John Fernandes, Duty Manager that there was no entertainment on the 2 seats booked...

I travelled today (24 April 23) on AI flight AI382 from Delhi to Mumbai. The flight was quite bad.

To start with:

1. The flight didnt have any entertainment system.
2. The seats were ancient, didnt even hv a headrest, no pocket behind the seats, not much to offer for drinks.

All in this was the worst international aircraft and service I have seen. Even short distance flights hv bettert aircrafts. I fly very frequently ie 4-6 flights every month.

You need to improve is a big, big way.

Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"

Details of the trip are as below:
Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please...

Haven't received full refund for two cancelled tickets from August 31, 2020 from Hyderabad to Chicago. They closed the tickets at their end not allowing any more activity on this.
Need help regarding this!
It's been 3 years

I sent the below message on 22 nd or 23rd August 2022 but have not heard back yet.

Dear Sir / Madam

Namaskaar and Om Shanti.

I recently travelled on Air India 112 and A1 531 on 19th / 20th August 2022 to Ahm. via Delhi.
PNR : QIN27U

On 19th morning I had wanted to purchase some extra weight allowance. I visited your website but was unclear what the difference was on the 2 options being offered : PIECE BAG or HEAVY PIECE BAG. I thus proceeded to call you on[protected] to ask the difference. this call was made sometime between 1230 and 1:30pm GMT. I was clearly told by the operator that both options meant I could carry a third bag and that the piece bag was 23kilo and the other 32 kilo. So on the basis of this information I packed a third bag. In fact, I had only wanted to add a few more kilos to one of my existing 2 bags but went with the advice I was give by one of your operators.

When I arrived at the airport I was made to pay again a sum of 147 British Sterling for having a third case. . I was charged in the morning 66 pounds sterling and then again at the airport.

I really would like some kind of reimbursement. I feel very disappointed that a I had to pay twice because I was given wrong advice by the person who took my call. I am very very disappointed. Many many people from my organisation fly with Air India as we have our Head Office in India. I feel that if some kind of amicable refund is not made I will will strongly need to advise our management of this incident so that other members my be protected from such incidents. As it is we are a charity and then to have to pay like this, I must say was difficult.

In addition to I was made to stand for 45 minutes to make the extra payment. I keep poor health and this affected health throughout the journey. I was also stopped at every point and made to wait because a note had been made on my check in records stating that I had contested the payment.

I do hope my return journey will be a better experience and the response I get to this letter will be friendlier and kinder than some of the ground staff I had to deal with.

Suman