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Updated: Sep 27, 2024
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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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V
vijay19655
Apr 8, 2023
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Reimbursement for delay of AI183 for 14 hours

Address: 1827 Venetian Drive
Website: airindia.in

My flight was delayed for 14 hours. Please reimburse my expenses. The staff at DEL suggested submitting expenses. Attached are itemized receipt....
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S
savan soliya
Apr 8, 2023
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AHL BOMAI54370 ( I lost my baggage on 15/02/23.)

I had a flight on 15/02/23 LHR TO BOM. I did not received one of my 23 kg bag which gray colored and hard plastic body and Safari make. Name plate was already on it. And I had already complained about that on the same day still I don’t get any reply from your side. It’s been a 2 months. So please do something about it....
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H
Hardip Sangha
Apr 8, 2023
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Seat Changed after issuing boarding pass

Air India flight experience
AI 173 April 06, 2023.

On my return flight from Delhi to SFO two Prepaid bulkhead seats were issued to me as per my reservation, boarding passes were issued. On arrival at boarding gate, I heard an announcement, that my wife’s seat was changed. Her seat was issued to another couple. After talking to supervisor, seat was restored back. Staff at check-in counter doing favors or other reasons,...
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H
HomikPatel
Apr 7, 2023
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In-Flight Experience

I travelled from Mel to AMD on the 5th April on Flight No. AI309. I had really bad experience on the Flight. First, Seats are dirty, Filthy, reap off the material and unstable. Air coming from the underneath the seat plastic gap, Entertainment system was not working at all. Imagine without any entertainment system I have to spend 12 hours on flight. Called flight attendant many many times but not the single time they came to help me. When...
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A
Aditi Gaba
Apr 3, 2023
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Denied entry

Address: New Delhi

Hi, I recently booked a flight with air india and as per the itinerary I reached the airport and stood up in the line and when I reached at the checking counter after looking at my ticket the rep. simply directed me to the manger working on that day “Rahul” not sure what was his last name though. I was informed that the flight has been cancelled from Tel aviv from where I had my connecting flight. After all the trials and everything I...
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R
ruchianand15
Apr 3, 2023
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Luggage got exchanged- Property Irregularity

Address: noida

On 9th March 2023, we reached Singapore. We found that our bag was missing and was replaced by some other bag. On enquiry and after so much fuss, we were informed that the crew member mistook that with her luggage and were not reachable. None from Air India people approached us to help us with this issue. They were unreachable. My mothers medicine were there in that luggage which we couldn't use. We had our sightseeing and every schedule...
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V
vlogu
from Delhi, Delhi
Apr 1, 2023
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Business class flight from toronto to chennai and chennai to toronto

Address: INDIA - New delhi

I would like to share my flight experience with AIRINDIA dated 25th Jan 2023.. let me compliment the service first. Iam really impressed with the service. Service was really great. staff did a great job. very professional and friendly and polite. Food was good but could have been better.

i would like to thank the following crew members for their outstanding extraordinary service. through out the trip the service was amazing....
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N
Naren2023
Mar 28, 2023
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Discretionary Refund after wrong booking in panic (genuine error) please

On 12th Feb 2022 I booked a flight using Make My trip portal from Mumbai to Chennai wrongly on 13th Feb morning as i was in chennai and the arrow button got double pressed, I did not see that and clicked further and paid Rs 6000 approx using my card. Within 3 minutes i realised that i made a wrong sector booking as i wa sin Chennai and looking after my family. I got a news that i had to attend my father's Shradhdham (Death anniversary ritual)...
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M
Mkankaria
Mar 28, 2023
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Delay - cancellation- no proper accommodation

Hi. We were travelling from Bangalore to Jodhpur with one stop at Bombay. Since they delayed our flight from Bangalore, we couldn’t reach our destination. And for accommodation they were making us stay at a 3 star hotel. Which looks shady. And we are travelling with family, there are old people and children. How are we supposed to stay? Where we had to cancel our car for a day or one day hotel stay etc. it’s been 2 hours and still air...
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K P Narayanan
Mar 27, 2023
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Non-refund of ticket charges for cancelled flight.

I booked 2 tickets to travel to Bubaneshwar from Mumbai on Air India Flight AI 669 through yatra.com. s I have been informed the flight is non-operational I cancelled the ticket on 23rd February 2023. In this regard I have sent a mail . But I was advised to contact the agent i.e. Yatra.com. Accordingly I took up the matter with Yatra.com. even after a period of one month I am yet to receive my refund. The enquiries with yatra.com revealed...
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G
gee_saha
Mar 23, 2023
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Extreme delay in cancellation refund

I booked return tickets for my parent back in November. These were refundable tickets from BLR-SFO. My parents made the flight to SFO (with pathetic customer service while flying moreover) but unfortunately I had to cancel their tickets back, because of emergency in the family - namely, death of my grandfather. I cancelled these refundable tickets back in the first week of December hoping to get the refund, especially during these unexpected...
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S
SUBHASH KAPILA
Mar 20, 2023
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Wrong particulars on air india ticket

My daughter SIMRIT KAPILA who is a Citizen booked ticket to travel to Dubai on 22/3/23 and return 26/3 through GoIBo . Though the Agent supplied correct particulars to AIR INDIA of which Screenshot Proof is available, Air India entered WRONG PARTICUALRS ON TCKET.
Your Customercare Executive Devansh was dismissive when issue was discussed by him and retorted with a dismissive retort "NNOT OUR PROBLEM"
It is CERATINLT AIR INDIA...
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V
Victoria Malash
Mar 17, 2023
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Nothing working in the flight

Address: 21 Willenhall Drive

I traveled on an AI flight on 02 march from London to Mumbai, but I was so disappointed that the whole multimedia was not working in the row, my toddler was so excited that he will go on the plane and can watch some cartoons. eventually, he went to sleep. whenever I was asking the flight attendants they told me that I have to wait and they will reset the system, a common answer anyone asked them, but in reality, they knew that the row was...
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N
neelam2023
Mar 16, 2023
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Partial Refund

Address: IIMShillong

I booked the ticket for Guwahati-Delhi-Guwahati on 4th Dec, 2022 (
[protected].) through website of AirIndia.
The ticket was canceled within 24 hours through customer care number after confirming the refund of full amount,
and travel date was after one week.
The ticket was cancelled with in 24 hours and the travel date was after seven days. AS per DGGC rules, full amount should be refunded.

I...
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N
NikyP
Mar 15, 2023
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No refund received for flight cancellation

Address: Mumbai India

I didn't receive any refund for the flight I cancelled of Air India, PNR H4QGQ worth 27564 INR (booked on 28 jul 21 and cancelled on 01 Aug 21). I was eligible for full refund. There's no way you can reach their customer care or generate a complaint for refund. I sent email on call.[protected]@airindia.in but now it shows inactive ID. I am not sure what else to do so writing it to you as a last try hoping I would get my refund....
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K
kapilrawal
Mar 13, 2023
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Full refund due to medical reasons

I had booked air tickets with Air India for 14th march from Bengaluru to Delhi and I am a senior citizen requested through call and email to Air India for cancellation and full refund due to medical reasons and have provided them Medical Certificate also for the same, I have to undergo a surgery and doctor has advised me not to travel for this week. But Air India is not accepting that and refusing to refund my money and I am not financial...
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K
Kiki22
Mar 11, 2023
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Reassignment of seats without consent

I am travelling from SFO to BLR (flight no. 176) with my family on March 17, 2023. I booked my tickets in November and selected the seats (33 a, b, c) in accordance with air india's instructions. Today, on March 10th, i randomly checked my ticket and saw that my seats were reassigned from 33 a, b, c (window seats) to 33 d, e, f (middle seats). I never consented for the reassignment. Air India didn't even send an email informing me of the...
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R
Rghayal
Mar 8, 2023
Mar 10, 2023
This thread was updated on Mar 10, 2023
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Unacceptable service/refund request

Address: Hotel Westend Inn, NH-8, Adjoining Shiv Murti, Rangpuri, Mahipalpur, New Delhi-110037

Dear Sir/Madam,

My family were on a flight from Surat to JFK on February 18/19, 2023.

We received an email and text just before leaving Surat that our flight from Delhi to JFK had been delayed for over 15 and half hours. We understand that this type of delay is rare but can happen.

Due to this delay we were to be provided with accommodation at a hotel. We were taken to a hotel by the name...
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A
aman066 kaur
Mar 7, 2023
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To return my baggage payment as I faced many health related issues while catching my flight

Address: AIR INDIA, ATO,IGI AIRPORT-T3, DELHI

I am amandeep kaur gill, my flight no: AI 306,
Boarding no:0100, dated: 02 march 2023,
boarding timing : 22:00, gate no: 19
On 2nd march 2023, I had very bad experience travelling through the air India. I reached at airport at 9 pm, i was at boarding counter around 9:20 pm, then they done all weighting n tagging the bags. As we have two extra bags for which they said we have to pay on the another counter overthere....
+2 photos
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M
[email protected]
from New Delhi, Delhi
Mar 5, 2023
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Bag damaged in transit

Address: SECTOR 16A, HOUSE NUMBER 357, FARIDABAD
Website: AIR INDIA

My daugter Harshili Malhotra travelled TODAY the 5th March as per details mentioned below.
Booking Ref: VX22ZB
DOJ - 5th Mar 2023
Flight Number - AI 807
Sector - Delhi to Bengaluru
It is so disgraceful on the part of the baggage handlers, and the supervisors napping on duty, that the bag with a PRIORITY TAG has brutally got damaged, without hurting any grounds person at the destination station.
br...
+1 photos
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