Air India Complaints & Reviews

• Date of Incident: 7th Jan/2023.
• Place of Incident: IGI New Delhi Airport, India.
• PNR Number: NJKCC6.
• Flight No:AI0971 (From Delhi to Doha/QATAR)
• Total No of Passengers = 4.
We are family of 4, me, my wife and 2 sons. We live in TEXAS, USA. We are US Citizen( of Indian Origin).
After ending our vacation India, we were on our way to USA via Doha, QATAR.
We had booked a Hotel...

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff...

Name : Purva Patel

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing...

This mail is bringing your notice to the delayed baggage issue that happened on 22nd feb 2023 at san francisco airport .
I am attaching my ticket for your reference .Adding flight details below:

Flight Number : AI 515/AI 175
HYD -BLR-San francisco
Date of journey 22/2/2023
Date of arrival at SFO 22/2/2023
Passenger name pantula usha
PNR no 4676UO.
This delayed baggage is causing me mental agony as all my clothing/ and other material are there.
Pls look into it and expedite the same.
A written complaint is lodged at the SFO airport.
Pantula usha
[protected]@yahoo.com.

I was travelling on Air India flight AI 186 from Vancouver to Delhi on February 3, 2023 and the food quality and standard was far below. i have raised a complaint to Air India.
Please contct them for more details.

Dear sir,
Yesterday I booked an INTL flight from xxxx to XXXXX through EaseMyTrip of AIR INDIA. I could not find the Insurance column on their page, so I called them upon their customer care no ie[protected] at 19.01 PM, which was not attended by anyone and lasted 4 min 0 sec. Later I got a message to rate their customer service agent on my phone to which I gave a very frank opinion .Later I got a message through Whatsapp to address...

Cancellation of Flight last minute which cost double amount of money lost. I lost more than Rs. 15000 . It is Horrible experience.

Hello,
How long before I hear back from the Refund department? This is a more than 8 months long back and forth with Air India on my 4 EMD receipts payment for extra leg space that both my wife and I paid for and were denied by cabin crews due to assignment of bassinet seats by the Air India call center. Initially, I sent all details August 16, 2022 to you and a new case - Case ID: 16936860 was created. Nothing happened. I called...

The boarding pass issuer was not allowed me to get boarding pass as weight was 53kg cumulative I have booked two tickets from Mumbai to Doha with two different PNR and due to that he is not allowing me to board as he told me you need to adjust the weight according to tickets as we are husbands and wife even though finally we have segregated the luggage and flight was delayed 1 hour with no reason!!

Raj Jindal
Feb 11, 2023, 5:23 PM (4 days ago)
to contactus

MOST URGENT /URGENT BOUND
Please refer to the reference ref:_00D2v1u6V0._5002udsLKT:ref
given in your mail dated 20th Jan, 2023 in response to our email dated 13th January 2023, asking for refund of Rs 29400/ paid extra for preponing our booked and paid flight in the month of Feb, 2023 to 13th January 09:30 AM .That flight could not be run....

Delhi to Newark, USA is a 15 hour flight. None of the entertainment centers worked for economy class passengers.

This is a regular issue that Air India has with their international flights.

Date of flight Feb 9, 2023
Seats 34E & 34F

After Tata took over, the fares have increased and services have deteriorated

We both physicians travelled from JFK to Delhi on January 15th.and the reclining seat was non functional throughout the extended journey. Cabinet crew manager was not helpful. Condition was poor rather grave
On return journey from Delhi to JFK on February 8th. our confirmed seats were changed without permission and the reclining seat was non function in spite of multiple efforts by the cabinet manager. Throughout 15 hours of journey was awful Next to us the seats were assigned to cres members who were sleeping with curtain on.
Why my seat seat was changed to non functional seat without consent.
My handicapped spouse and myself had terrible experience traveling AirIndia to whom we prefer traveling India. Nine of the portal including TV etc were working.
What a horrible experience? Our other colleagues have reported similar experiences.
It should be looked in this
Hopefully this complaint will be attended
Drs Sharwan & Sheila Bagla

Dear Ms. Gupta,

Greetings from Air India!

With reference to your mail.

We deeply regret the inconvenience caused to you!

We would like to inform you that, we have forwarded your request to our concerned department. As soon as we receive further information we will get back to you.

Assuring you of our best attention at all times.

Thank you for your understanding...

On 07/02/2023 at 20.00 PM i booked a ticket for AI554 from Delhi to (MAA) Chennai . An amount of Rs.16735/- deducted and the Bank (SBI)has intimated the deduction ref No.IGAPCICEB6. But I have not received any information in my mail or in mobile regarding the booking or otherwise. my email [protected]@gmail.com

Yesterday 5 feb 2023, my grandmother was travelling from vancouver to delhi on AI186. She is 80 year old and i specially added wheel chair service for her because she cant walk. During check in time i asked them and they said we will provide it once security is done. I cant go with her in the airport. I asked my relative who was travelling with her and she told they refused to provide this service and lied that it is not requested on your...

I travelled from Delhi to Toronto on 29th January and had some jewellery in my carry bag. I realized my carry bag went for re screening while I was waiting for it to come to me. There were few mins before the carry bag was screened again and it was on the belt in hands of the officer which was suspicious and unrequired. There was no other time that my bag was touched by anybody else in the trip and after coming home I got to know my bag didn’t have one pair of earrings, a bangle, and 2 rings - all gifts of my family while I was departing.

I have cancelled International travel ticket in February 2022 (Ticket no[protected]/44 and case no 18271872, it's been a year after cancellation and I have not received refund yet. Whenever I call customer care they say it's already refunded but can't provide me any reference number. It's total scam they are doing. I have been following up with multiple calls and email and requests through their portal but no luck. Please help me to get my refund at earliest, Thanks.

Following are the chronicle of the event where Air India has not resolved my refund issue even after 5 months:
1. Ticket bought on May 4th, 2022, ticket attached and the number:[protected]
2. Paid on my Citibank credit card ending in 5167 for amount INR 106, 586
3. Cancelled the ticket in August 2022.
4. Followed up continuously for refund and finally Air India said they refunded on 10th of January, 2023 with...

Following are the chronicle of the event:
1. Ticket bought on May 4th, 2022, ticket attached and the number:[protected]
2. Paid on my Citibank credit card ending in 5167 for amount INR 106, 586
3. Cancelled the ticket in August 2022.
4. Followed up continuously for refund and finally Air India said they refunded on 10th of January, 2023 with txn ID: 098KUS74J51HX. Air India will not share the exact refund amount...

This flight from visakhapatnam( originally AI488) for 27th Dec 2022 was cancelled for operational reasons and a substitute 1stop flight was given without notifying me. I came to know this on 26th Dec when I attempted web checking . I would have missed my connecting international flight to London with Vistara which is scheduled to depart Delhi at 1455.
Therefore I requested a cancellation with full refund thand customer service did...