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Air India Complaints & Reviews

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Updated: Apr 24, 2025

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Air India reviews & complaints page 7

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I travelled today (24 April 23) on AI flight AI382 from Delhi to Mumbai. The flight was quite bad.

To start with:

1. The flight didnt have any entertainment system.
2. The seats were ancient, didnt even hv a headrest, no pocket behind the seats, not much to offer for drinks.

All in this was the worst international aircraft and service I have seen. Even short distance flights hv bettert...

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Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"...

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Details of the trip are as below:
Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please...

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Haven't received full refund for two cancelled tickets from August 31, 2020 from Hyderabad to Chicago. They closed the tickets at their end not allowing any more activity on this.
Need help regarding this!
It's been 3 years...

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Address: GLOBAL RETREAT CENTRE, NUNEHAM PARK

I sent the below message on 22 nd or 23rd August 2022 but have not heard back yet.

Dear Sir / Madam

Namaskaar and Om Shanti.

I recently travelled on Air India 112 and A1 531 on 19th / 20th August 2022 to Ahm. via Delhi.
PNR : QIN27U

On 19th morning I had wanted to purchase some extra weight allowance. I visited your website but was unclear what the difference was on the...

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I have flown Air India all my life from Heathrow to Delhi, mostly twice a year. Since privatisation, the services have gone from bad to worse.
The cost cutting is evident almost everywhere but the prices charged are MORE than most excellent international carriers! Unacceptable!
The carriers are ancient reducing leasing costs.
Almost most of the screens don’t work which on a long haul flight is unacceptable.
AC...

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Address: 134c vikas nagar,pattathanam

This is with regard to my ticket booking from gatwick to cochin on 1st June.
I wanted a reschedule to may 4th.The then ticket price was 44388 and when reschedule to a lower fare of 38818 .But I had to pay an extra charge of 11842 which I found as extremely unfair.Neither did I get any topup difference.
Why is it like that.
My ticket no was[protected] for my son Vinayak Sethu.I need a fair solution for this ....

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Address: 28 Hirst Close Dover Kent Ct162ej

My name : Hindol Swarnakar
Pnr no : NAANUN
Flight no : AI 773
Date : 27/04/2023
Flight from Ccu to Bom
I done boarding 1 hr 30 min before flight and waited on the lounge at Kolkata.
After that I go to the gate no 101
Air India staff says flight already gone.
I was shocked. Air India staff were really rude. They were fighting each other .
I had next early morning flight from Mumbai...

+1 photos

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Hi

I was travelling from Amritsar to del to jfk on april 8th via flight ai480.
My pnr number 4g3axn.

While waiting to board my flight at 11 10, i forgot to pick my bagpack in waiting hall which was just lying outside boarding entrance area.

It was 10 30 pm .and still had 45 mins time to take off.
I entered plane and realized i have left my bagpack outside. I ran towards boarding...

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Airports Authority of India reviews & complaints(285)
Newest
S
sagala
Apr 12, 2023
Want of GST Invoice of Air India
Greetings!!

Please refer to trailing mail on the above subject.

2. It is to state that despite the repeated requests, the undersigned still awaiting the GST Invoice .

3. Expedite the GST Invoices, for the following tickets by return mail please....

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I booked flight with Air India first time, It was a round trip. On 8th April i was flying from Delhi to Vancouver. I checked in Online, They sent me an email with a lot of information. There were two statements one was saying that luggage weight is allowed as stated in email while other was stating that weight of each bag should not exceed 32kg. But the thing is they have not mentioned that you have to pay extra or it is only for business...

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Address: 1827 Venetian Drive

Website: airindia.in

My flight was delayed for 14 hours. Please reimburse my expenses. The staff at DEL suggested submitting expenses. Attached are itemized receipt....

+6 photos

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I had a flight on 15/02/23 LHR TO BOM. I did not received one of my 23 kg bag which gray colored and hard plastic body and Safari make. Name plate was already on it. And I had already complained about that on the same day still I don’t get any reply from your side. It’s been a 2 months. So please do something about it....

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Air India flight experience
AI 173 April 06, 2023.

On my return flight from Delhi to SFO two Prepaid bulkhead seats were issued to me as per my reservation, boarding passes were issued. On arrival at boarding gate, I heard an announcement, that my wife’s seat was changed. Her seat was issued to another couple. After talking to supervisor, seat was restored back. Staff at check-in counter doing favors or other reasons,...

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I travelled from Mel to AMD on the 5th April on Flight No. AI309. I had really bad experience on the Flight. First, Seats are dirty, Filthy, reap off the material and unstable. Air coming from the underneath the seat plastic gap, Entertainment system was not working at all. Imagine without any entertainment system I have to spend 12 hours on flight. Called flight attendant many many times but not the single time they came to help me. When...

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Address: New Delhi

Hi, I recently booked a flight with air india and as per the itinerary I reached the airport and stood up in the line and when I reached at the checking counter after looking at my ticket the rep. simply directed me to the manger working on that day “Rahul” not sure what was his last name though. I was informed that the flight has been cancelled from Tel aviv from where I had my connecting flight. After all the trials and everything I...

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Address: noida

On 9th March 2023, we reached Singapore. We found that our bag was missing and was replaced by some other bag. On enquiry and after so much fuss, we were informed that the crew member mistook that with her luggage and were not reachable. None from Air India people approached us to help us with this issue. They were unreachable. My mothers medicine were there in that luggage which we couldn't use. We had our sightseeing and every schedule...

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Address: INDIA - New delhi

I would like to share my flight experience with AIRINDIA dated 25th Jan 2023.. let me compliment the service first. Iam really impressed with the service. Service was really great. staff did a great job. very professional and friendly and polite. Food was good but could have been better.

i would like to thank the following crew members for their outstanding extraordinary service. through out the trip the service was amazing....

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On 12th Feb 2022 I booked a flight using Make My trip portal from Mumbai to Chennai wrongly on 13th Feb morning as i was in chennai and the arrow button got double pressed, I did not see that and clicked further and paid Rs 6000 approx using my card. Within 3 minutes i realised that i made a wrong sector booking as i wa sin Chennai and looking after my family. I got a news that i had to attend my father's Shradhdham (Death anniversary ritual)...

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Hi. We were travelling from Bangalore to Jodhpur with one stop at Bombay. Since they delayed our flight from Bangalore, we couldn’t reach our destination. And for accommodation they were making us stay at a 3 star hotel. Which looks shady. And we are travelling with family, there are old people and children. How are we supposed to stay? Where we had to cancel our car for a day or one day hotel stay etc. it’s been 2 hours and still air...

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