Air India Complaints & Reviews

I would like to initiate a complain that I recently faced due to some operational issue by air india and I missed my flight.

1st problem :
If I am trying to see the pnr to get checkin, it did not showed me anything but when I tried to get this via email in modify, I got the full itinerary.
2nd problem :
I do not know who made mistake but when I removed my infant from prn, it removed whole pnr. How it is possible? Is there any technical error or some difficult steps to remove infant?

3rd problem
If itinerary got changed or cancel, why I did not receive any email?

4th problem :
I got to know from help desk that you should not remove infant from same prn. Then why it is even possible to do if it will delete the whole itinerary. Why you even allow anyone to modify it when your operational team cannot handle it?

I am very disappointed with the services and what ever I faced at airport when I was waiting there for 4 hours.

Attached my flight info from delhi to JFK but still air india did not allow me to get in.
Please responds
Regards
Megha bhidola

Dear Sirs,
I had purchased travel tickets from Delhi to Frankfurt and back on Air India thru Booking.com, I was given option to block seats of my choice which I did and paid 2500 person per sector (3 passengers I paid total 15000 for return journey) I was shown seat options whilst booking and I blocked EXIT ROW Seats by paying 2500 for each passenger each sector. To my utter shock and disbelief, and upon boarding the aircraft I realized I was not given seats as promised as such I was charged 15000 Rs fraudulently, Air India, refused to honour and Booking.com refused and put the ball back to Air India, can you help with this matter, thanks Pradeep ([protected]@gmail.com)

Dear Sir / Madam
I recently flew from Bangalore to Vijayawada from flight 9l-501 Alliance air.

We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
It was really a pathetic experience.

Dear Sir / Madam

I have recently travel from Bangalore to Vijayawada by flight 9l 501
We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25

Have received a very pathetic service....

For flight from Bangalore to Vijayawada, We were made to wait for 30 mins in the bus.
7:40 we were made to stand in the bus and then taken towards the aircraft. Boarded the aircraft at 8:25
We have really received a pathetic service

Dear Sir/Madam, I was travelling on Air India from Ahmedabad to Delhi via Air India flight AI 532 on 24th April, 2023. It is to be noticed that the staff at the Ahmedabad Airport was highly incompetent and despite having web checked in, they informed us just as we reached the counter, that our bags had been checked in, when in fact they were not. They then unchecked the bags and rechecked us in and printed separate boarding passes again....

My husband and I (Mr Vinod Patel [dob 21/05/47] & Mrs Mayura Patel[dob 04/10/53]) flew with Air India (AI 131, ref no. TUJK7K - Ticket number : 098-[protected]/23) and upgraded both the journeys from economy to business class, to and from London to Goa. However, on our return journey from Goa to Mumbai to London, on arrival at Mumbai airport, we were informed by John Fernandes, Duty Manager that there was no entertainment on the 2 seats booked...

I travelled today (24 April 23) on AI flight AI382 from Delhi to Mumbai. The flight was quite bad.

To start with:

1. The flight didnt have any entertainment system.
2. The seats were ancient, didnt even hv a headrest, no pocket behind the seats, not much to offer for drinks.

All in this was the worst international aircraft and service I have seen. Even short distance flights hv bettert aircrafts. I fly very frequently ie 4-6 flights every month.

You need to improve is a big, big way.

Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please contact the Operating carrier. (DAPI/404/194)"

Details of the trip are as below:
Ticket No.[protected]
PNR No.- 5OFOCW
Name of Passenger- Ujjawal Kumar
Date of Travel- 24th April 2023
From BOM to JDH.

When i checked the details on Air India website, it showing below message:

"Your booking cannot be found. Please check the information you have submitted and try again.
For webcheckin on Codeshare flights, please...

Haven't received full refund for two cancelled tickets from August 31, 2020 from Hyderabad to Chicago. They closed the tickets at their end not allowing any more activity on this.
Need help regarding this!
It's been 3 years

I sent the below message on 22 nd or 23rd August 2022 but have not heard back yet.

Dear Sir / Madam

Namaskaar and Om Shanti.

I recently travelled on Air India 112 and A1 531 on 19th / 20th August 2022 to Ahm. via Delhi.
PNR : QIN27U

On 19th morning I had wanted to purchase some extra weight allowance. I visited your website but was unclear what the difference was on the 2 options being offered : PIECE BAG or HEAVY PIECE BAG. I thus proceeded to call you on[protected] to ask the difference. this call was made sometime between 1230 and 1:30pm GMT. I was clearly told by the operator that both options meant I could carry a third bag and that the piece bag was 23kilo and the other 32 kilo. So on the basis of this information I packed a third bag. In fact, I had only wanted to add a few more kilos to one of my existing 2 bags but went with the advice I was give by one of your operators.

When I arrived at the airport I was made to pay again a sum of 147 British Sterling for having a third case. . I was charged in the morning 66 pounds sterling and then again at the airport.

I really would like some kind of reimbursement. I feel very disappointed that a I had to pay twice because I was given wrong advice by the person who took my call. I am very very disappointed. Many many people from my organisation fly with Air India as we have our Head Office in India. I feel that if some kind of amicable refund is not made I will will strongly need to advise our management of this incident so that other members my be protected from such incidents. As it is we are a charity and then to have to pay like this, I must say was difficult.

In addition to I was made to stand for 45 minutes to make the extra payment. I keep poor health and this affected health throughout the journey. I was also stopped at every point and made to wait because a note had been made on my check in records stating that I had contested the payment.

I do hope my return journey will be a better experience and the response I get to this letter will be friendlier and kinder than some of the ground staff I had to deal with.

Suman

I have flown Air India all my life from Heathrow to Delhi, mostly twice a year. Since privatisation, the services have gone from bad to worse.
The cost cutting is evident almost everywhere but the prices charged are MORE than most excellent international carriers! Unacceptable!
The carriers are ancient reducing leasing costs.
Almost most of the screens don’t work which on a long haul flight is unacceptable.
AC kept at a level where it was clammy, another way of cutting cost.
No menus circulated as seen on other flights - the air steward asks - veg or non-veg without saying what do they contain. Cost cutting again.
No salt and pepper - cost cutting.
Single ply napkins - cost cutting.
Same corn salad in both meals - economies of scale and cost cutting again.
Musty horrible smell both whilst flying in and when flying out.
I could go on and on ……
Do I get part of the flight refunded because it was certainly not of the level of other international carriers!
I am going to post this on Twitter and write to Star Alliance and IATA to look into this shambolic state of affairs!
Thanks, Marya

This is with regard to my ticket booking from gatwick to cochin on 1st June.
I wanted a reschedule to may 4th.The then ticket price was 44388 and when reschedule to a lower fare of 38818 .But I had to pay an extra charge of 11842 which I found as extremely unfair.Neither did I get any topup difference.
Why is it like that.
My ticket no was[protected] for my son Vinayak Sethu.I need a fair solution for this .

My name : Hindol Swarnakar
Pnr no : NAANUN
Flight no : AI 773
Date : 27/04/2023
Flight from Ccu to Bom
I done boarding 1 hr 30 min before flight and waited on the lounge at Kolkata.
After that I go to the gate no 101
Air India staff says flight already gone.
I was shocked. Air India staff were really rude. They were fighting each other .
I had next early morning flight from Mumbai to London Heathrow.
So I bought emergency ticket from Vistara flight no: UK776 date 27/03/2023
I complained at Mumbai airport Air India counter. I paid nearly 23000 rs for my flight and extra luggage for domestic flight. It was a stressful day for me.
I was mentally exhausted.
Even Air India staff of Mumbai airport were shocked as well.
Please give my compensation.
My ph number: [protected]
Any more questions don’t hesitate to contact me.

Hi

I was travelling from Amritsar to del to jfk on april 8th via flight ai480.
My pnr number 4g3axn.

While waiting to board my flight at 11 10, i forgot to pick my bagpack in waiting hall which was just lying outside boarding entrance area.

It was 10 30 pm .and still had 45 mins time to take off.
I entered plane and realized i have left my bagpack outside. I ran towards boarding...

Airports Authority of India reviews & complaints(285)
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S
sagala
Apr 12, 2023
Want of GST Invoice of Air India
Greetings!!

Please refer to trailing mail on the above subject.

2. It is to state that despite the repeated requests, the undersigned still awaiting the GST Invoice .

3. Expedite the GST Invoices, for the following tickets by return mail please. If it is not possible, share the email address of higher authority to deal with the matter:

Ticket No.098 [protected] and date of booking 9th Jan 2023

Ticket No. 098 [protected] and date of booking 2nd March 2023

Ticket No. 098 [protected] and date of booking 5th March 2023

Ticket No. 098 [protected] and date of booking 5th March 2023
Airports Authority of India customer support has been notified about the posted complaint.
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I booked flight with Air India first time, It was a round trip. On 8th April i was flying from Delhi to Vancouver. I checked in Online, They sent me an email with a lot of information. There were two statements one was saying that luggage weight is allowed as stated in email while other was stating that weight of each bag should not exceed 32kg. But the thing is they have not mentioned that you have to pay extra or it is only for business class. It was really misleading information. When i reached air port they told me that weight is over. 5kg was over in each bag, was carrying no hand carry. when i showed them an email, they were silent was discussing with each other. then another lady came they were calling her Mam, She told that this is not for economy. When i asked her that why they have not mentioned business class or any other thing, she said that you are the first person asking this. at the end i paid them 20, 000 Indian currency for 10 kg even there was no handbag. That lady was really very disrespectful, She was not able to answer why they have not mentioned about over charge or business, she raised her volume.

My flight was delayed for 14 hours. Please reimburse my expenses. The staff at DEL suggested submitting expenses. Attached are itemized receipt.

I had a flight on 15/02/23 LHR TO BOM. I did not received one of my 23 kg bag which gray colored and hard plastic body and Safari make. Name plate was already on it. And I had already complained about that on the same day still I don’t get any reply from your side. It’s been a 2 months. So please do something about it.