Air India Complaints & Reviews

I have flown Air India all my life from Heathrow to Delhi, mostly twice a year. Since privatisation, the services have gone from bad to worse.
The cost cutting is evident almost everywhere but the prices charged are MORE than most excellent international carriers! Unacceptable!
The carriers are ancient reducing leasing costs.
Almost most of the screens don’t work which on a long haul flight is unacceptable.
AC kept at a level where it was clammy, another way of cutting cost.
No menus circulated as seen on other flights - the air steward asks - veg or non-veg without saying what do they contain. Cost cutting again.
No salt and pepper - cost cutting.
Single ply napkins - cost cutting.
Same corn salad in both meals - economies of scale and cost cutting again.
Musty horrible smell both whilst flying in and when flying out.
I could go on and on ……
Do I get part of the flight refunded because it was certainly not of the level of other international carriers!
I am going to post this on Twitter and write to Star Alliance and IATA to look into this shambolic state of affairs!
Thanks, Marya

This is with regard to my ticket booking from gatwick to cochin on 1st June.
I wanted a reschedule to may 4th.The then ticket price was 44388 and when reschedule to a lower fare of 38818 .But I had to pay an extra charge of 11842 which I found as extremely unfair.Neither did I get any topup difference.
Why is it like that.
My ticket no was[protected] for my son Vinayak Sethu.I need a fair solution for this .

My name : Hindol Swarnakar
Pnr no : NAANUN
Flight no : AI 773
Date : 27/04/2023
Flight from Ccu to Bom
I done boarding 1 hr 30 min before flight and waited on the lounge at Kolkata.
After that I go to the gate no 101
Air India staff says flight already gone.
I was shocked. Air India staff were really rude. They were fighting each other .
I had next early morning flight from Mumbai to London Heathrow.
So I bought emergency ticket from Vistara flight no: UK776 date 27/03/2023
I complained at Mumbai airport Air India counter. I paid nearly 23000 rs for my flight and extra luggage for domestic flight. It was a stressful day for me.
I was mentally exhausted.
Even Air India staff of Mumbai airport were shocked as well.
Please give my compensation.
My ph number: [protected]
Any more questions don’t hesitate to contact me.

Hi

I was travelling from Amritsar to del to jfk on april 8th via flight ai480.
My pnr number 4g3axn.

While waiting to board my flight at 11 10, i forgot to pick my bagpack in waiting hall which was just lying outside boarding entrance area.

It was 10 30 pm .and still had 45 mins time to take off.
I entered plane and realized i have left my bagpack outside. I ran towards boarding...

Airports Authority of India reviews & complaints(285)
Newest
S
sagala
Apr 12, 2023
Want of GST Invoice of Air India
Greetings!!

Please refer to trailing mail on the above subject.

2. It is to state that despite the repeated requests, the undersigned still awaiting the GST Invoice .

3. Expedite the GST Invoices, for the following tickets by return mail please. If it is not possible, share the email address of higher authority to deal with the matter:

Ticket No.098 [protected] and date of booking 9th Jan 2023

Ticket No. 098 [protected] and date of booking 2nd March 2023

Ticket No. 098 [protected] and date of booking 5th March 2023

Ticket No. 098 [protected] and date of booking 5th March 2023
Airports Authority of India customer support has been notified about the posted complaint.
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I booked flight with Air India first time, It was a round trip. On 8th April i was flying from Delhi to Vancouver. I checked in Online, They sent me an email with a lot of information. There were two statements one was saying that luggage weight is allowed as stated in email while other was stating that weight of each bag should not exceed 32kg. But the thing is they have not mentioned that you have to pay extra or it is only for business class. It was really misleading information. When i reached air port they told me that weight is over. 5kg was over in each bag, was carrying no hand carry. when i showed them an email, they were silent was discussing with each other. then another lady came they were calling her Mam, She told that this is not for economy. When i asked her that why they have not mentioned business class or any other thing, she said that you are the first person asking this. at the end i paid them 20, 000 Indian currency for 10 kg even there was no handbag. That lady was really very disrespectful, She was not able to answer why they have not mentioned about over charge or business, she raised her volume.

My flight was delayed for 14 hours. Please reimburse my expenses. The staff at DEL suggested submitting expenses. Attached are itemized receipt.

I had a flight on 15/02/23 LHR TO BOM. I did not received one of my 23 kg bag which gray colored and hard plastic body and Safari make. Name plate was already on it. And I had already complained about that on the same day still I don’t get any reply from your side. It’s been a 2 months. So please do something about it.

Air India flight experience
AI 173 April 06, 2023.

On my return flight from Delhi to SFO two Prepaid bulkhead seats were issued to me as per my reservation, boarding passes were issued. On arrival at boarding gate, I heard an announcement, that my wife’s seat was changed. Her seat was issued to another couple. After talking to supervisor, seat was restored back. Staff at check-in counter doing favors or other reasons, they know better. It was intentionally done by the staff. I will be reluctant to travel with Air India again in future.

I travelled from Mel to AMD on the 5th April on Flight No. AI309. I had really bad experience on the Flight. First, Seats are dirty, Filthy, reap off the material and unstable. Air coming from the underneath the seat plastic gap, Entertainment system was not working at all. Imagine without any entertainment system I have to spend 12 hours on flight. Called flight attendant many many times but not the single time they came to help me. When they serving the food I ask to resolve the issue but they said they will come back later after serving but nobody I mean nobody came after that. There are several other passengers also complaint the same. I don't think I can travel again in Air India as they fail to provide the simple basic stuff to the passengers. Also, from DEL to AMD flight unbelievable thing happed. The flight was full of Mosquitos...yeas I typed it right full of mosquitos. We use flight safety laminated page as hand held fan to keep those monsters away. They talked about digital change and swatchh Bharat but it's a lie or its not up to that par at this time. I am going back to MEL again on 19/04 and would be appreciate to upgrade my seats to avoid such incidents. Please contact me on [protected]@hotmail.com to resolve the issue.

Hi, I recently booked a flight with air india and as per the itinerary I reached the airport and stood up in the line and when I reached at the checking counter after looking at my ticket the rep. simply directed me to the manger working on that day “Rahul” not sure what was his last name though. I was informed that the flight has been cancelled from Tel aviv from where I had my connecting flight. After all the trials and everything I was directed at the reservation counter of air India and assured that I have received the refund on profile but need to contact agent who booked my flight because amount goes back to their account. NOW!! for almost an year of a try they have not initiated the refund and the ONLY REASON they have is of NO-SHOW?? Literally there’s no other answer they have which is clearly they are lying and basically scammed me for such a huge amount!!?? I need help immediately please and am definitely not gonna leave this matter if I have to file complaint at Canadian court will do whatever I can to punish these shameless scammers assigned positions at AIR INDIA.

On 9th March 2023, we reached Singapore. We found that our bag was missing and was replaced by some other bag. On enquiry and after so much fuss, we were informed that the crew member mistook that with her luggage and were not reachable. None from Air India people approached us to help us with this issue. They were unreachable. My mothers medicine were there in that luggage which we couldn't use. We had our sightseeing and every schedule planned for that day which were all wasted as my mother being senior citizen cant take the medicine without which I couldn't afford to take her anywhere. We waited there mentally, emotionally and physically exhausted. Stressed and tired and scared if anything happens to my mother without medicine, prescriptions, medicines everything was in that luggage. Such carelessness especially from Crew people was unexpected. Our Singapore trip ruined before even starting. I wanted to claim more being an International trip as going again there for both o[censored]s and places which we missed due to loosing time and the level of mental harassment we went through is nothing compared.

I would like to share my flight experience with AIRINDIA dated 25th Jan 2023.. let me compliment the service first. Iam really impressed with the service. Service was really great. staff did a great job. very professional and friendly and polite. Food was good but could have been better.

i would like to thank the following crew members for their outstanding extraordinary service. through out the trip the service was amazing. No sad or long faces. All smiling faces through out the flight.

Sandeep,
Madau
Ankit
Rahul

please let them know that i sent a appreciation email appreciating their service and may i please request you to appreciate and acknowledge their service. These employees are good leaders. Keep up the good work guys.

NOW

Moving on to the negative side of my flight from Toronto to chennai and Chennai to Toronto.
same experience both ways.

My 1st flight with AIR INDIA and i must say that i will never ever choose AIR INDIA. never in my life unless you change the aircrafts. Hated my journey. i was way tooooo pissed off.

on my way to chennai, i was moved to 3 different seats and they all the same. not able to extend the seats, broken tray table, TV Monitor was not working, Very bad movie collections. way too old. i logged a complaint via email and i got reply stating that they are SORRY for what happend and thats it. this pissed me off more.

Now my flight from Chennai to Toronto. same story. nothing changed. i was not able to lie flat. not just me few of the passengers faced the same issue. we were all pissed off. You are representing INDIAand this is how you represent. Think what kind of message you convey to the world travellers. How will regain the confidence, trust, name and brand.

We travel in business class, not just because we like to spend all our money. we want to travel in comfort. we paid for the service, which we never got. we pay that extra money to travel with luxury and comfort.

were was that comfort, comeone it is 15.20hrs flight and we can not even lie flat. and a broken tray table. damaged remote. way to old depressing movie collections. not able to dine properly as my tray table was broken and i have to hold the table. not able to sleep comfortably. IS THIS WHAT I GET FOR PAYING THAT EXTRA MONEY. now were is my comfort.

you forced me to sleep in that broken seat for 15hrs. Do you think its acceptable. you took our money and look how cheap you treated us.

iam a heart patient and i have ICD implanted and i must highlight that my flight hours messed up my health. i felt the discomfort. Imagine paying that extra money and not able to sleep properly. like legs hanging out as the seats wont move any further. how pathetic.

If it is one of then its fine but its not. coz i experienced the same from Toronto to chennai.

Were is all your business ethics. were is your empathy and sympathy.

Is this how you treat your customers. Come AIR INDIA, Tata can do much much much better than this.

No wonder everybody hates AIR INDIA.

Will u travel the way I / WE travelled. will you let your family to fly and experience the same. will tata family fly the same aircraft we flew.

Treat us with respect, value us. Consider us as a HUMAN. we are not street dogs. we deserve better.

you treated us like street dogs, shoved us all in one piece of big junk with wings, which can fly for 15hrs.

Imagine economy passengers. feel sorry for them

For the money that i paid on a scale of 1 to 10, i will score only 3 and that too its for the service from yur staff and other than that, its is a miserable flight and airline to fly with.

AND NOW WHAR ARE YOU GOING TO DO ?

I never received any of the business class luxury in your flight except for the service. I strongly believe that i have all the right to ask for a FULL REFUND and EVEN MORE, for forcing me to fly that miserable flight. Iam a heart patient and i wan to fly comfortably. which didn't happen in your flight but you took my money. 15 HRS OF PAIN, PHYSICAL & MENTAL PRESSURE, STRESS, LACK OF SLEEP, ENTERTAINMENT AND DISCOMFORT. Imagine going through all this. Is this what i get for flying in BUSINESS CLASS.

i have asked Sandeep your INFLIGHT attendant to update their log book / records as a proof.

Please investigate this and may i request you to get back to me.

I don't want a reply saying SORRY and i t wont happen in the future. Thats the future you are taking about. what are going to do about what happened now and how are you going to compensate it.

I will not let this slide. i will fight for my rights. I PAID FOR IT right ?.

Hope to get a positive reply

PLEASE NOTE : I sent this email to atleast 20 Airindia management Id and not even 1 bothered to reply.

Thank you

On 12th Feb 2022 I booked a flight using Make My trip portal from Mumbai to Chennai wrongly on 13th Feb morning as i was in chennai and the arrow button got double pressed, I did not see that and clicked further and paid Rs 6000 approx using my card. Within 3 minutes i realised that i made a wrong sector booking as i wa sin Chennai and looking after my family. I got a news that i had to attend my father's Shradhdham (Death anniversary ritual) in a temple on 14th Feb 2022.
So in a hurry and panic i did a genuine error. I called MMT office and the lady asked me to all Air India office. I spoke to them after a long wait and they redirected me to MMT team. I emailed MMY as well requesting change of date or change of sector or refund. The lady said she will try to resolve this and come back to me asap. Then by the time she came back to me over phone it was after 4 hours. She said sorry it is treated as no show and no refund. I was dejected. I thought to cancel this ticket so another passenger can benefit and expected Air India to show moral and ethics and honestly refund me the money as they cannot sell the ticket twice isn't it? But despite many email reminders and twitter messages their answer is no. I really wonder whether airlines have any morals or not? Can't they exercise simple discretion and help genuine customers hard earned money?

Hi. We were travelling from Bangalore to Jodhpur with one stop at Bombay. Since they delayed our flight from Bangalore, we couldn’t reach our destination. And for accommodation they were making us stay at a 3 star hotel. Which looks shady. And we are travelling with family, there are old people and children. How are we supposed to stay? Where we had to cancel our car for a day or one day hotel stay etc. it’s been 2 hours and still air India staff hasn’t helped us out.
I, on behalf of my family request Air india to give us a good hotel stay and do justice. Our one entire day has gone for waste. And it’s causing so much trouble. There’s no fault of ours here. Kindly do the needful

I booked 2 tickets to travel to Bubaneshwar from Mumbai on Air India Flight AI 669 through yatra.com. s I have been informed the flight is non-operational I cancelled the ticket on 23rd February 2023. In this regard I have sent a mail . But I was advised to contact the agent i.e. Yatra.com. Accordingly I took up the matter with Yatra.com. even after a period of one month I am yet to receive my refund. The enquiries with yatra.com revealed that Air India is showing my ticket as suspended and only if it is opened they shall be able to process my refund. It is therefore, requested that necessary action may be taken to initiate my refund at the earliest.My ticket details are as under.

Name of the Pax : K P Narayanan PNR NO. 6B7PA8 Ticket No.[protected]
Name of the Pax. Mrs.Geetha Narayanan PNR No. 6B7PA8 Ticket No.[protected]


Thanking you,

K P Narayanan

I booked return tickets for my parent back in November. These were refundable tickets from BLR-SFO. My parents made the flight to SFO (with pathetic customer service while flying moreover) but unfortunately I had to cancel their tickets back, because of emergency in the family - namely, death of my grandfather. I cancelled these refundable tickets back in the first week of December hoping to get the refund, especially during these unexpected and difficult circumstances.
It is now the last week of March and still no word about the refund! My credit card travel agent has received no communication in over 3 months.
This is BEYOND any reason and is as pathetic as it can get.

WHEN CAN I EXPECT A REFND ON MY TICKETS CANCELLED 3 MONTHS BACK, AIR INDIA??

My daughter SIMRIT KAPILA who is a Citizen booked ticket to travel to Dubai on 22/3/23 and return 26/3 through GoIBo . Though the Agent supplied correct particulars to AIR INDIA of which Screenshot Proof is available, Air India entered WRONG PARTICUALRS ON TCKET.
Your Customercare Executive Devansh was dismissive when issue was discussed by him and retorted with a dismissive retort "NNOT OUR PROBLEM"
It is CERATINLT AIR INDIA PROBLEM as we have proof that GOIBO provided correct particulars to AIR INDIA.
Should any losses accrue then AIR INDIA wold beliable for Damages

I traveled on an AI flight on 02 march from London to Mumbai, but I was so disappointed that the whole multimedia was not working in the row, my toddler was so excited that he will go on the plane and can watch some cartoons. eventually, he went to sleep. whenever I was asking the flight attendants they told me that I have to wait and they will reset the system, a common answer anyone asked them, but in reality, they knew that the row was not available with any multimedia system. It is a shame to receive an appalling service and not be able to use the system when I am on a 9 hours long distance flight and I and my wife cannot sleep in journeys
I am flying back soon I hope that I will get a BETTER SERVICE

Nelson Dighorker
pnr WYS75U

I booked the ticket for Guwahati-Delhi-Guwahati on 4th Dec, 2022 (
[protected].) through website of AirIndia.
The ticket was canceled within 24 hours through customer care number after confirming the refund of full amount,
and travel date was after one week.
The ticket was cancelled with in 24 hours and the travel date was after seven days. AS per DGGC rules, full amount should be refunded.

I have been refunded partial refund of 7829.

Kindly get me the full reund of 15129/-