Air India Complaints & Reviews

I am sharing my worst ordeal with the airindia TATA.
Flight from Vishakapatnam to Jammu was booked two months well in advance for the travel on 19th and 20th Jan 2023 only to face nightmarish experience.
On reaching Visakhapatnam airport on 19th Jan 2023, My family with two daughters were told that the flight from Delhi to Jammu is not showing in the system. No prior intimation in whatsoever manner was given for the cancellation...

Food quality was absolutely cold, without salt and without flavour. Cheese spagaty and corn salad .

This mail is bringing your notice to the delayed baggage issue that happened on Dec 2nd, 2022 at Mumbai airport .
I am attaching my ticket for your reference .Adding flight details below:

Flight Number : Ai984 : DXB to BOM
DXB
DUBAI
23:40 hrs, 01 Dec
Dubai International, Terminal 1

2h 55m

Economy

BOM
MUMBAI
04:05 hrs, 02 Dec
Chhatrapati...

My transaction amount of Rs. 3896 on 11th of November with transaction ID [protected], has not been refunded. I have confirmed from my bank that you have received the money. As per promise it should have been refunded within 24 hours as the purpose of rescheduling the flight was not served with this transaction.
I had to do a repeat transaction for the same purpose on 12th November to get the job done.
I have written mails to customer care, they asked me for for following details
ticket number is 098-[protected]
Passenger name:- Poushaly Ghosh
Flight number:-AI-554
Origin and Destination:-Delhi to Chennai
Date of travel:-02 Jan 2023

which I submitted immediately, since there after they have stopped communication

My name : Amita Patel. Contact: [protected]
Email; [protected]@gmail.com
File references # JFKKU14175 - delay bag
Complaint details; I was traveling from BDQ to JFK on December 31st via Air India connecting flight. Air India raged incorrectly my baggage to JFK instead Delhi as I was traveling to Kuwait from Delhi airport. After arrived at Kuwait counter for chek in Kuwait staff notified that baggage should have collected...

Avinash Nikam

Attachments11:11 AM (2 minutes ago)
Dear Sir,
I undersigned travelled from Mumbai to Kochi on 17/04/2022 along with my wife, I lost my boarding pass after completing my tour. I have travelled on Govt LTC where I have to submit the boarding pass for reimbursement.
I request you please send me the duplicate boarding pass/ Travel certificate for the journey performed by me.
For the details of the journey, I am including a copy of my Air Ticket for you to take a look at.
1 Mr. AVINASH MOHAN NIKAM Adult NA Delivered[protected]A NA
2 Mrs. ASHWINI AVINASH NIKAM Adult NA Delivered[protected]B NA

Took the Air India flight from Kolkata to Sydney (Flight no AI 302).
BOOKING REFERENCE: TWBOU7

There was no in flight entertainment in all 3 seats we booked for myself, my daughter and husband. For a 12.5 hour flight this is highly unexpected and very unprofessional of the airline. Upon informing the flight attendants they just confirmed it won't work, no apology nothing.

Also I had booked for inflight menu where there are options to choose among cuisines. Air India doesn't provide any such options and I was said inflight means vegetarian meal. This was when they had served more than 1 meal to some customers and not even a single lunch to me till 5:15 PM IST which is way past lunch time.

Horrible experience in the airline and I strongly feel our flight fares should be refunded since they failed to comply with the basics in a long haul flight.

Firstly, I travelled with my father and sister from London to India. My daughter also joined us later. He is old, nearly 90 age. We booked direct flight to Kochi but Air India cancelled the return flight (more than once) and we had to fly via Mumbai, on a much longer journey. We booked Air India only for direct connection to Kochi. My seat was no longer available and I had to book new seats further back on plane. My booking reference is below....

Me and my family booked ticket from vancover to ahmedabad and return ticket, but due to covid air india unbale to provide return service from ahmedabad to vancover so they are cancelled that ticket, so we travel from other airways, now air india not provide me refund for my cancel travel
so please provide me my cancelation ticket refund
further that all document i will provide you,
trawel date 24th april 2021

ref E- ticket number exchange ticket number passenger name

[protected] [protected] Makwana Aarya Jitendra Kumar
[protected] [protected] Makwana Gitaben Jitendrakumar
[protected] [protected] Makwana Jitendrakumar Dudhabhai
[protected] [protected] Makwana Pavitra Jitendrakumar
[protected] [protected] Makwana Uttara Jitendrakumar
[protected] [protected] Makwana Sati
[protected] [protected] Makwana Yajnesh

Ref: (1) E-TICKET NUMBER:[protected] DATE OF ISSUE: 23FEB21

(2) EXCHANGE TICKET:[protected] RLOC: AI HM5VL

(3) Passenger Names: (a) Mrs. Carol Pradeep
(b) Ms. Tiya Karina Pradeep
(c) Mr. Nash Rohan Pradeep

(4) Itinerary: LON-TRV-LON

The ticket was originally booked on 27.10.2019 for travel on 17.07.2020. However, all flights were canceled by Air...

I, Sunil Jaisinghani along with my wife Lavina Jaisinghani were travelling on Air India flight no AI0643 from Mumbai to Udaipur. Both o[censored]s are a around 65 years old and we’re carrying cabin luggage. My wife was unable to put the cabin luggage in the hold and requested a flight steward a Sardar gentleman on the flight to help her put the luggage in the hold. The Sardar gentleman stood there like a statue and did not make the slightest effort to help her. I think this kind of behaviour is unpardonable and request that necessary action be taken against the Sikh flight steward.

. Case ID: 17333979

SRD 150...21/11/22 /[protected] [protected]

hi
i receive email form AIR INDIA that they refund my money

can you explain me

cost for 2 passenger is 1365DHS

how you calculate and refund 380dhs

and what you talking about 380dhs is fraud transaction on 12 MAY 2022,
someone buy ticket from my credit card, on same...

I flew to Madurai on 30th December 2022 Business Class Air India. I had checked in three luggage. My luggage was received with damage to the lock and zip handle.

I came back to Mumbai and gave my luggage to Carlton / VIP for repairs. Here I was informed that the customs / security have cut open the zip lock to check in Mumbai

If the security had any doubt, they could have called us / contacted us and we would have opened the luggage.

Since Carlton bags are covered under Life long warranty, the same is getting repaired.

What is the correct step Air India should have taken on this.

My PNR was
PASSENGER: RAGHAVAN PARTHASARATHY MR (ADT)
BOOKING REFERENCE: RBVY6T
TICKET NUMBER: 098 [protected]

I wanted to write about my recent AI128 flight experience on 5th january 2023 from London Heathrow to Mumbai.
First of all the seats were old, broken, torn and they were not reclining at all. So we had to travel 9 hours on an erect seat.

The entertainment units were not working at all. The crew tried to reset the system but couldn't do it so i had to travel 9 hours staring at nothing.
And because the entertainment...

We booked Air India AI934 10.12.2022 to Cochin. The flight was cancelled and since there was an urgent even to attend on 11.12.2022 and that Air India was not offering any alternative, we had to cancel the ticket with Air India.

They deducted a Penalty of AED 1000. This is not appropriate as the flight was cancelled and we should have been given a full refund.

Please get Air India to refund us the penalty deducted.
Regards
Kokkath Rajagopalan

I booked flight tickets on 26 Jan 2022 from Air India website for a round trip from Frankfurt to Delhi, flight name AI 120 and AI 121 for my brother Sami Shahzad. I filled all the details and made the payment through credit card (Transaction Reference number: MT220280075000010082650), payment got successful but instead of generating the tickets I was redirected to the home page. I did not get any booking details on my phone or email either...

On Air India flight 550 from Port Blair to Chennai on 4th January, they broke my check-in briefcase despite priority tag on it.

I had an Air India Flight from London - Delhi (AI162) connecting flight Delhi - Vadodara (AI823) on 11TH DEC 2022 with Master Dhairya Pathak (British Visa holder) . Our both boarding passes (London - Delhi - Vadodara) was issued by Air India staff in London I asked then to provide me through check-in but she refused and told me that Airline will take care, layover was 1.30 HRS . but due to short layover all immigration security & boarding process i reached 5 minutes late at boarding gate and Airline refused to open it. And also they refuse to give me same day next flight and other assistance & compensation too. So I have to book my ticket from another airlines with extra baggage cost.

Hello Team,
I travelled on Air India on 11th December 2022 by connecting flight via Delhi. My itinerary mentioned 25kg check-in and 7kg carry-on. I carried only 1 check-in luggage and 1 laptop luggage but no carry-on. My check-in baggage limit was exceeded by 5 kgs and your staff asked me to pay extra Rs.6300. The cost of the original ticket was Rs 7300 and the cost of excess baggage was Rs 6300. I told them that I do not have that...

Hai iam jenith kumar Ravi I have booked a ticket on 21 Dec 22 from Bangalore to Delhi for the 06 Jan 23 in air india online website my flight no is AI 507 i did payment with UPI I'd my payment was successful but I have not received any notification regarding my ticket.