Air India Complaints & Reviews

On 9th March 2023, we reached Singapore. We found that our bag was missing and was replaced by some other bag. On enquiry and after so much fuss, we were informed that the crew member mistook that with her luggage and were not reachable. None from Air India people approached us to help us with this issue. They were unreachable. My mothers medicine were there in that luggage which we couldn't use. We had our sightseeing and every schedule planned for that day which were all wasted as my mother being senior citizen cant take the medicine without which I couldn't afford to take her anywhere. We waited there mentally, emotionally and physically exhausted. Stressed and tired and scared if anything happens to my mother without medicine, prescriptions, medicines everything was in that luggage. Such carelessness especially from Crew people was unexpected. Our Singapore trip ruined before even starting. I wanted to claim more being an International trip as going again there for both o[censored]s and places which we missed due to loosing time and the level of mental harassment we went through is nothing compared.

I would like to share my flight experience with AIRINDIA dated 25th Jan 2023.. let me compliment the service first. Iam really impressed with the service. Service was really great. staff did a great job. very professional and friendly and polite. Food was good but could have been better.

i would like to thank the following crew members for their outstanding extraordinary service. through out the trip the service was amazing. No sad or long faces. All smiling faces through out the flight.

Sandeep,
Madau
Ankit
Rahul

please let them know that i sent a appreciation email appreciating their service and may i please request you to appreciate and acknowledge their service. These employees are good leaders. Keep up the good work guys.

NOW

Moving on to the negative side of my flight from Toronto to chennai and Chennai to Toronto.
same experience both ways.

My 1st flight with AIR INDIA and i must say that i will never ever choose AIR INDIA. never in my life unless you change the aircrafts. Hated my journey. i was way tooooo pissed off.

on my way to chennai, i was moved to 3 different seats and they all the same. not able to extend the seats, broken tray table, TV Monitor was not working, Very bad movie collections. way too old. i logged a complaint via email and i got reply stating that they are SORRY for what happend and thats it. this pissed me off more.

Now my flight from Chennai to Toronto. same story. nothing changed. i was not able to lie flat. not just me few of the passengers faced the same issue. we were all pissed off. You are representing INDIAand this is how you represent. Think what kind of message you convey to the world travellers. How will regain the confidence, trust, name and brand.

We travel in business class, not just because we like to spend all our money. we want to travel in comfort. we paid for the service, which we never got. we pay that extra money to travel with luxury and comfort.

were was that comfort, comeone it is 15.20hrs flight and we can not even lie flat. and a broken tray table. damaged remote. way to old depressing movie collections. not able to dine properly as my tray table was broken and i have to hold the table. not able to sleep comfortably. IS THIS WHAT I GET FOR PAYING THAT EXTRA MONEY. now were is my comfort.

you forced me to sleep in that broken seat for 15hrs. Do you think its acceptable. you took our money and look how cheap you treated us.

iam a heart patient and i have ICD implanted and i must highlight that my flight hours messed up my health. i felt the discomfort. Imagine paying that extra money and not able to sleep properly. like legs hanging out as the seats wont move any further. how pathetic.

If it is one of then its fine but its not. coz i experienced the same from Toronto to chennai.

Were is all your business ethics. were is your empathy and sympathy.

Is this how you treat your customers. Come AIR INDIA, Tata can do much much much better than this.

No wonder everybody hates AIR INDIA.

Will u travel the way I / WE travelled. will you let your family to fly and experience the same. will tata family fly the same aircraft we flew.

Treat us with respect, value us. Consider us as a HUMAN. we are not street dogs. we deserve better.

you treated us like street dogs, shoved us all in one piece of big junk with wings, which can fly for 15hrs.

Imagine economy passengers. feel sorry for them

For the money that i paid on a scale of 1 to 10, i will score only 3 and that too its for the service from yur staff and other than that, its is a miserable flight and airline to fly with.

AND NOW WHAR ARE YOU GOING TO DO ?

I never received any of the business class luxury in your flight except for the service. I strongly believe that i have all the right to ask for a FULL REFUND and EVEN MORE, for forcing me to fly that miserable flight. Iam a heart patient and i wan to fly comfortably. which didn't happen in your flight but you took my money. 15 HRS OF PAIN, PHYSICAL & MENTAL PRESSURE, STRESS, LACK OF SLEEP, ENTERTAINMENT AND DISCOMFORT. Imagine going through all this. Is this what i get for flying in BUSINESS CLASS.

i have asked Sandeep your INFLIGHT attendant to update their log book / records as a proof.

Please investigate this and may i request you to get back to me.

I don't want a reply saying SORRY and i t wont happen in the future. Thats the future you are taking about. what are going to do about what happened now and how are you going to compensate it.

I will not let this slide. i will fight for my rights. I PAID FOR IT right ?.

Hope to get a positive reply

PLEASE NOTE : I sent this email to atleast 20 Airindia management Id and not even 1 bothered to reply.

Thank you

On 12th Feb 2022 I booked a flight using Make My trip portal from Mumbai to Chennai wrongly on 13th Feb morning as i was in chennai and the arrow button got double pressed, I did not see that and clicked further and paid Rs 6000 approx using my card. Within 3 minutes i realised that i made a wrong sector booking as i wa sin Chennai and looking after my family. I got a news that i had to attend my father's Shradhdham (Death anniversary ritual) in a temple on 14th Feb 2022.
So in a hurry and panic i did a genuine error. I called MMT office and the lady asked me to all Air India office. I spoke to them after a long wait and they redirected me to MMT team. I emailed MMY as well requesting change of date or change of sector or refund. The lady said she will try to resolve this and come back to me asap. Then by the time she came back to me over phone it was after 4 hours. She said sorry it is treated as no show and no refund. I was dejected. I thought to cancel this ticket so another passenger can benefit and expected Air India to show moral and ethics and honestly refund me the money as they cannot sell the ticket twice isn't it? But despite many email reminders and twitter messages their answer is no. I really wonder whether airlines have any morals or not? Can't they exercise simple discretion and help genuine customers hard earned money?

Hi. We were travelling from Bangalore to Jodhpur with one stop at Bombay. Since they delayed our flight from Bangalore, we couldn’t reach our destination. And for accommodation they were making us stay at a 3 star hotel. Which looks shady. And we are travelling with family, there are old people and children. How are we supposed to stay? Where we had to cancel our car for a day or one day hotel stay etc. it’s been 2 hours and still air India staff hasn’t helped us out.
I, on behalf of my family request Air india to give us a good hotel stay and do justice. Our one entire day has gone for waste. And it’s causing so much trouble. There’s no fault of ours here. Kindly do the needful

I booked 2 tickets to travel to Bubaneshwar from Mumbai on Air India Flight AI 669 through yatra.com. s I have been informed the flight is non-operational I cancelled the ticket on 23rd February 2023. In this regard I have sent a mail . But I was advised to contact the agent i.e. Yatra.com. Accordingly I took up the matter with Yatra.com. even after a period of one month I am yet to receive my refund. The enquiries with yatra.com revealed that Air India is showing my ticket as suspended and only if it is opened they shall be able to process my refund. It is therefore, requested that necessary action may be taken to initiate my refund at the earliest.My ticket details are as under.

Name of the Pax : K P Narayanan PNR NO. 6B7PA8 Ticket No.[protected]
Name of the Pax. Mrs.Geetha Narayanan PNR No. 6B7PA8 Ticket No.[protected]


Thanking you,

K P Narayanan

I booked return tickets for my parent back in November. These were refundable tickets from BLR-SFO. My parents made the flight to SFO (with pathetic customer service while flying moreover) but unfortunately I had to cancel their tickets back, because of emergency in the family - namely, death of my grandfather. I cancelled these refundable tickets back in the first week of December hoping to get the refund, especially during these unexpected and difficult circumstances.
It is now the last week of March and still no word about the refund! My credit card travel agent has received no communication in over 3 months.
This is BEYOND any reason and is as pathetic as it can get.

WHEN CAN I EXPECT A REFND ON MY TICKETS CANCELLED 3 MONTHS BACK, AIR INDIA??

My daughter SIMRIT KAPILA who is a Citizen booked ticket to travel to Dubai on 22/3/23 and return 26/3 through GoIBo . Though the Agent supplied correct particulars to AIR INDIA of which Screenshot Proof is available, Air India entered WRONG PARTICUALRS ON TCKET.
Your Customercare Executive Devansh was dismissive when issue was discussed by him and retorted with a dismissive retort "NNOT OUR PROBLEM"
It is CERATINLT AIR INDIA PROBLEM as we have proof that GOIBO provided correct particulars to AIR INDIA.
Should any losses accrue then AIR INDIA wold beliable for Damages

I traveled on an AI flight on 02 march from London to Mumbai, but I was so disappointed that the whole multimedia was not working in the row, my toddler was so excited that he will go on the plane and can watch some cartoons. eventually, he went to sleep. whenever I was asking the flight attendants they told me that I have to wait and they will reset the system, a common answer anyone asked them, but in reality, they knew that the row was not available with any multimedia system. It is a shame to receive an appalling service and not be able to use the system when I am on a 9 hours long distance flight and I and my wife cannot sleep in journeys
I am flying back soon I hope that I will get a BETTER SERVICE

Nelson Dighorker
pnr WYS75U

I booked the ticket for Guwahati-Delhi-Guwahati on 4th Dec, 2022 (
[protected].) through website of AirIndia.
The ticket was canceled within 24 hours through customer care number after confirming the refund of full amount,
and travel date was after one week.
The ticket was cancelled with in 24 hours and the travel date was after seven days. AS per DGGC rules, full amount should be refunded.

I have been refunded partial refund of 7829.

Kindly get me the full reund of 15129/-

I didn't receive any refund for the flight I cancelled of Air India, PNR H4QGQ worth 27564 INR (booked on 28 jul 21 and cancelled on 01 Aug 21). I was eligible for full refund. There's no way you can reach their customer care or generate a complaint for refund. I sent email on call.[protected]@airindia.in but now it shows inactive ID. I am not sure what else to do so writing it to you as a last try hoping I would get my refund.

I had booked air tickets with Air India for 14th march from Bengaluru to Delhi and I am a senior citizen requested through call and email to Air India for cancellation and full refund due to medical reasons and have provided them Medical Certificate also for the same, I have to undergo a surgery and doctor has advised me not to travel for this week. But Air India is not accepting that and refusing to refund my money and I am not financial...

I am travelling from SFO to BLR (flight no. 176) with my family on March 17, 2023. I booked my tickets in November and selected the seats (33 a, b, c) in accordance with air india's instructions. Today, on March 10th, i randomly checked my ticket and saw that my seats were reassigned from 33 a, b, c (window seats) to 33 d, e, f (middle seats). I never consented for the reassignment. Air India didn't even send an email informing me of the reassignment. I booked window seats for a reason. I paid full price for my tickets, what gives air india the authority to reassign my seats without my consent? I want my originally allocated seats. I called their call center and they were unable to help me with this.

Dear Sir/Madam,

My family were on a flight from Surat to JFK on February 18/19, 2023.

We received an email and text just before leaving Surat that our flight from Delhi to JFK had been delayed for over 15 and half hours. We understand that this type of delay is rare but can happen.

Due to this delay we were to be provided with accommodation at a hotel. We were taken to a hotel by the name...

I am amandeep kaur gill, my flight no: AI 306,
Boarding no:0100, dated: 02 march 2023,
boarding timing : 22:00, gate no: 19
On 2nd march 2023, I had very bad experience travelling through the air India. I reached at airport at 9 pm, i was at boarding counter around 9:20 pm, then they done all weighting n tagging the bags. As we have two extra bags for which they said we have to pay on the another counter overthere. My husband went to baggage payment counter, but they took long hours to complete all the process, due to which we got too late to catch our flight. Person on the boarding counter putting soo much pressure on me, due to which i got worried.As my husband return after payment, boarding persons told as to run along with them. As i ran to catch my flight i got panic attack, higher my blood pressure, in whole flight from Delhi to Tokyo i got severe unstoppable cough, fever, high blood pressure, my health got upset. here my doctor also advise me bed rest due which my work also suffer. As i feel issues related to my health safety so i want you to refund my baggage payment due to which we got late and i have face soo many health issues. as you are one of top company and don't want to loose the customer trust

My daugter Harshili Malhotra travelled TODAY the 5th March as per details mentioned below.
Booking Ref: VX22ZB
DOJ - 5th Mar 2023
Flight Number - AI 807
Sector - Delhi to Bengaluru
It is so disgraceful on the part of the baggage handlers, and the supervisors napping on duty, that the bag with a PRIORITY TAG has brutally got damaged, without hurting any grounds person at the destination station.

Is this what the TATAS want to prove to the ordinary Indian Citizen on offering such deteriorated services to a Business Class passenger

I had purchased CCU-DEL-SFO ticket during COVID-19 pandemic time which got cancelled due to travel policy. At that time airline travel policy was to refund the amount to customer if customer cannot fly due to travel restrictions. There were two passengers, after uncountable follow up able to receive refund for only for one passenger and air India not giving any clear justification why the remaining amount is not refund?
E-ticket:[protected]exchange...

• Date of Incident: 7th Jan/2023.
• Place of Incident: IGI New Delhi Airport, India.
• PNR Number: NJKCC6.
• Flight No:AI0971 (From Delhi to Doha/QATAR)
• Total No of Passengers = 4.
We are family of 4, me, my wife and 2 sons. We live in TEXAS, USA. We are US Citizen( of Indian Origin).
After ending our vacation India, we were on our way to USA via Doha, QATAR.
We had booked a Hotel...

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff in bag, I write an email to them they share one reference number and ask for my boarding pass details. which is shared to them on same time till now it’s been more than 2 months now I haven't heard anything from them? also by the time of arrival a lady staff who took my details for my bad and missing stuff she tried to take pictures of my passport in her personal phone somehow i called senior and made her stop doing it as this isn't the way to capture my documents in her personal phone and she said they are recording for all other people like this which i wasn't happy with as well. This is happening at India AMD airport i have seen that by my self-capturing them in their personal phone. I am still waiting to hear from them for my luggage issues.

Name : Purva Patel

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff in bag, I write an email to them they share one reference number and ask for my boarding pass details. which is shared to them on same time till now it’s been more than 2 months now I haven't heard anything from them? also by the time of arrival a lady staff who took my details for my bad and missing stuff she tried to take pictures of my passport in her personal phone somehow i called senior and made her stop doing it as this isn't the way to capture my documents in her personal phone and she said they are recording for all other people like this which i wasn't happy with as well. This is happening at India AMD airport i have seen that by my self-capturing them in their personal phone. I am still waiting to hear from them for my luggage issues.

This mail is bringing your notice to the delayed baggage issue that happened on 22nd feb 2023 at san francisco airport .
I am attaching my ticket for your reference .Adding flight details below:

Flight Number : AI 515/AI 175
HYD -BLR-San francisco
Date of journey 22/2/2023
Date of arrival at SFO 22/2/2023
Passenger name pantula usha
PNR no 4676UO.
This delayed baggage is causing me mental agony as all my clothing/ and other material are there.
Pls look into it and expedite the same.
A written complaint is lodged at the SFO airport.
Pantula usha
[protected]@yahoo.com.