Air India Complaints & Reviews

Online Tickets booked on Air India website and cancelled flights on july 28th and feedback form shows under process since aug 16th...

I have tried to book two tickets from Gauhati to Imphal Airport on 27th July, 2022 for an air india flight scheduled around 12.40 but ticket wasn't issued yet a sum of Rs. 8278 was deducted twice from my account.Accordingly, I have submitted a feedback form having ref. No. WB-DGAU[protected] dated 27th July, 2022.I have called your customer care a number of times and they even created a case id 16675229 for my complain.After all those efforts,...

I am a student and I had booked a flight ticket for Bombay to Frankfurt on 5th August, 2022 [Ticket attached for your reference].

Before booking the flight ticket, I had spoken to the Air India Customer Care [call proof attached] and confirmed whether the Extra Baggage Allowance for International Students is still valid and he said YES.
He also mentioned that I need to submit a valid VISA, Passport and Student ID DIRECTLY...

I travelled from Paris to Chennai through Delhi. The booking code is NKB3LY. The flight number is AI 142 from Paris to Delhi and AI 429 from Delhi to Chennai. The flight left from Paris at 21:00 and reached Delhi at 8:30 which was late by 25 minutes and given the transfer time being reduced considerably from (1hr 40mins to 1hr 15mins (due to the delay)). When I exited the flight to catch my connecting flight, the air India authorities caught...

I, Ritu Sinha have booked a ticket on 19th August 2022 from Air India website from Delhi to Kolkata with
PNR no. LCXR6P. My money was deducted but no ticket was issued. After calling Air India they told there has been a network issue and the money would be refunded within 14 working days. With no fault of mine, money and journey plan is being held up. I am a Senior citizen and Cancer patient.AirIndia shows no consideration to even...

Hi,

I have booked my Air India ticket on Air India website on 4th Feb 2021 from Bangalore to Muscat for 11th Feb 2021. I have cancelled my ticket by email and also on customer care on 10th Feb 2021 due to Covid cases. They have promised to refund the amount within 14-21 days however its been 18 months I haven't received yet. I have been following it up by email and also customer care call center and every time they are processing...

I've paid the amount INR 4575.00 at 7:55 AM on Monday, 22 August, 2022 for the purpose of flight booking using the UPI PAYMENT method.

My money has been deducted from my account and the payment status is being shown as PAID.

However when I returned to the webpage it showed an error and the request could not be processed.

So kindly assist me getting my money i.e. INR 4575.00 back ASAP SINCE I'VE...

My flight was rescheduled by the airlines so for confirming if the flight has been rescheduled and wanting my refund I called their customer care thrice
And those three times I was told three diff things
Then I was told to contact my travel agent since I made booking through them
And when the travel agent contacted them they said that I have confirmed the tickets and it can't be refunded which is a lie. All the three...

I have booked a ticket for my elderly patients. Booking Reference is JI8WJM. While booking 4C was a free seat and I purchased 4B by paying 1000 rupees. So that they can stay together and have access to the toilet.
During Webcheckin, my mother seat is automatically re-allotted for 18c and 31f.
I called customer service many times, they are saying 4C is a seat for People with infant .If it is so, why did the software seat mapping...

I had booked a ticket with number[protected] from Bengaluru to SFO for July 21st which was cancelled by me on May 30th. I have been following up multiple times via email and calls and keep getting informed that the refund is done and the money will be credited in 7 to 21 days. It has been 90 days now and the money is still not credited. Also, they refuse to give the transaction reference number to check with my Bank despite repeatedly...

I'm Sri Lakshmi Injam. I'd booked an international flight from Hyderabad to New Jersey on December 22nd, 2021 but I canceled my reservation and requested a refund. Despite multiple phone calls, follow up Emails and many written feedback forms I haven't gotten my refund yet. They keep saying that my money has been refunded but I haven't received any money. I've even asked them to share transaction details multiple times but they are not sharing...

I was travelling from singapore to chennai on 6-dec-21, a week prior to my travel i had paid an additional 142 SGD on air india website for additional piece of luggage to carry my 55 inch TV. Unfortunately, on the date of my travel at the Singapore check-in counter, i was told tat the flight is narrow body and they cannot accommodate my 55inch TV though cargo door.The check-in folks told me to reach out to air india to Request the process...

With deep regret, we are writing this complaint. My wife booked an international flight ticket to Doha, Qatar through makemytrip from Air India(AI 981, E ticket No.098-[protected]), the ticket was booked for 14th February 2022.

She reached Cochin International airport 3 hours prior to her departure (1.15am). She completed her check in and immigration procedures and reached the boarding gate on time. Boarding was supposed to...

I booked flight tickets through air india website on 19 jul 22 and payment on debit card amount Rs16, 911.00 was deducted from my account but no ticket issued to me, no payment refunded to me after 21day from complaint.
Generated Ticket no.SQI3HB...

Dear Air India Officials, i am writing here as I am really disappointed with the irresponsible behavior from your employees.I recently came from Dubai (AI910) to Mumbai, India. I reached Mumbai, India on August 8th, 2022 where I didn't get my baggage(Tag: AI589870) on belt. At Mumbai airport one official informed me that may be my baggage have been send in another flight. So I will get my baggage by next day, delivered to my home in 2 days....

There was the worst experience with Airindia and Alliance Airlines. We had an air ticket from Raipur to Jagdalpur on 21st April’2022 (PNR – YT77Y, Flight No. AI 9886). When we arrived at the airport, the airline staff told us that the flight was canceled. And that was without previous information by mail or telephone. It was very painful. And till now they don’t refund my ticket amount. When we call customer care they don’t take any...

1. I originally booked my ticket via airindia.in on line booking site (PNR : J9BCY) on 7th May, 2022 from JFK to Chennai (MAA) via Delhi on 21st Aug (Forward Journey) and return Journey (17th Sep), for this I paid USD 2602.29 for 3 passengers (2 Adults and 1 Kid).
2. Later on, due to some circumstances I called customer care center on 14th June and changed my travel date to 1st Sep (Forward Journey from JFK to Chennai- MAA) and 25th...

Dear Sir / Madam,

Greetings of the day,

I had paid yesterday to book tickets from Chennai MAA to Muscat MCT through Air India App ..Payment Successfull but Delay in PNR issue in Air india portal and App. Sur Name: GURRAMKONDA. After that I have called to call center they told All is o.k and they gave REF: VGEXLM saying varified And will get PNR and Ticket number by two hours.
Please find attached same...

Dear Sir
after re-schedule and extra payment of Rs 8640+9 (Rs 8649), provided ticket is not validate and our passenger Mr. Rabin Kumar Singh not travel. Abu Dhabi Airport authority has decline to travel of this passenger because provided ticket is invalid. he as ticket is confirm but payment not updated and ticket is not issue.
Ticket No.: [protected] PNR 6HYXD3.

NOTE : Customer has not travel in 1st booking dated...

I am Mini Thomas.I residing at New Hyde Park, New York.I book a return ticket to travel Kochi from JFK New York and Kochi to JFK New York.I purchased the ticket from Air India website on 4th November 2021 and paid $983.63 by credit card.My traveling date was from JFK to Kochi on 7thJanuary 2022 and return was 1st february 2022.Unfortunately I am not able to travel this time so I cancelled the ticket on 2nd January 2022.That time from the...