Air India Complaints & Reviews

Please go through trail mail received from e-commerce ID. As discussed in your office today. We are yet to get full refund of the ticket we have been waiting endlessly for refund for more than a year. We expect some action than time buying responses as we are getting for so long.

Hope your huge backlog refund would have been cleared by now & we will get refund than a same reason sighted multiple times by AIR INDIA.

Please check details mentioned below & revert.

for my tickets
Your Trip confirmation #: YVTG7
E-TICKET NUMBER:[protected] to[protected]

Passenger details as follows. We took below 8 tickets as below


SANDIP DEULKAR[protected]

MANISHA DEULKAR[protected]

YOGESH TAJNE[protected]

SUPRIYA TAJNE[protected]

ANUSHKA DEULKAR[protected]

SANYUKTA TAJNE[protected]

AAHANA DEULKAR[protected]

SANJUKTA TAJNE[protected]

Total Trip Value INR44696

From above tickets we received refund for four tickets which is as follow received 22348 on 3rd July 2021. Please check transaction as follow.
Inline image
We have cancelled tickets in in 2 lots.
First Lot of 4Nos.
YOGESH TAJNE[protected]

SUPRIYA TAJNE[protected]

SANYUKTA TAJNE[protected]

SANJUKTA TAJNE[protected]

Second lot of 4 NOs.

SANDIP DEULKAR[protected]

MANISHA DEULKAR[protected]

ANUSHKA DEULKAR[protected]

AAHANA DEULKAR[protected]

We are not sure for which lot we were paid & which is yet to be paid. Please revert with whom we should take it up if not resolved from your end. With all contact details.

Expect your early response.

Tried booking tickets from air india website, and paid through upi, the transaction was successful from upi's end but the same time air india just displayed the 'make payment' page again. So i don't get my tickets, no reference number or anything and my amount was deducted. Upi confirmed that transaction was successful from their end. I want to get my refund back.

I had booked an Air India Flight-AI506 Booking Reference Number-WPDJAD Passenger Name- Ritika Roy dated 5/09/2022 from Delhi to Bengaluru.

I and my sister were supposed to travel to Bengaluru for her admission in a college but because of AI's unhelpful staff I was not allowed boarding even though my sister who was with me was allowed to board.
My struggle started last night when I was not able to do web check-in, and continued till the morning. When I reached airport I was asked by AI staff to use the machine at the airport for check-in but the machine was showing error, even though my sister who was with me was able to check-in without any hassle.
Then the AI staff there instead of helping me kept on redirecting me to different machines and all of them were showing problem. I was then asked by the Duty Officer Anita Solanki to book another flight because I was late but they were the cause who made me late in first place, she was rude, unhelpful and extremely arrogant in her demeanour.
Same problem was faced by some of the people from my flight and they all were asked to pay again.
I don't think for the amount i am paying for the flight i need to have such a difficult experience. I had to pay 19000 for a single flight which is far too much for the service I am being provided.
I will like to connect to the authorised person who would look into the matter and help me with the refund.
Air India is harrasing me everyday for not answering me call, mail etc, ow long i have to wait for my refund

AirIndia staffs and officials didn't gave us the permission to board on the flight AI754 on 17th September 7:45 A.M. We were two passengers. We have reached 30 minutes ago before the departure time due to bad road conditions. They just assumed that we can't reach on-time so they told to close the gate. It happened on silchar airport. We missed our flight. We missed our interview. We spend 10526 extra for another airline to reach home. Everything is gone. Why? We lost our opportunity we lost everything. Already sent 3 mails and called customer care number 2 times noone replies till now. As well as Groud staffs didn't take any complain and told us to do it online only and said you can complain anywhere we will reply from our side. You can't do anything. All the staffs of Air india didn't do anything where other airlines like indigo and spicejet do their best to help the passengers board even they are late on that time.
The main staff name is Y BAPPU SINGHA.
A E P NO[protected]
And the caller name who called me according to Truecaller his name is RATNADEEP CHAKRABORTY.
AS well as all the staffs did this they didn't say anything just defending themselves. The flight departed infront of our eyes.

I have not been able to log in to the Air India website despite several attempts.
This has resulted in my not having been able to obtain the Air India Flying Returns Membership number.
Have sent several emails to Air India but they have not been able to resolve it or provide a resolution.

I have cancelled an Air India returned flight ticket of my family member of Doha to Hyderabad against ticket # JY94S ( Passenger name: Atiya begum) in the month of Feb-2022 but till now refund request has not been processed. I sent multiple emails & multiple online request for this refund but no action has been taken. The pathetic situation is no body is responding on this refund request as there is no designated team/customer service to answer these queries. I speak to customer service over to their call center & every time they are saying same answer we are working on it but not giving any time line about the refund.

I travelled from Paris to New Delhi via Air India on 28 July 2022 with booking code LK45JI, flight AI142. But my baggage did not arrive to delhi. Air India staff confirmed the same and a report (Property Irregularity Report) number DELAI50516 was filed. Till now my baggage was not found. Air india do not give a proper response to the calls and emails. After lot of attempts, finally they declared the baggage as lost and asked me to send the claim forms. However no claim provided till date be it for delayed baggage or lost baggage. After 1.5 months on 9 Sep 2022 the said they found my baggage and asked me to come and collect from Visakhapatnam Airport but that bag doesn't belong to me. The staff was insisting me to take that bad though he agrees it doesn't belong to me. Air India is still not providing the compensation or responding to calls even after 1.5 months of continuous escalations.

Direct 14 hrs flight. On sept 9th from TORONTO to Delhi. AI188. Broken seat, broken TV, broken food table. The seat recliner broken, making it extremely hard on my spine sitting erect for 14 hrs straight, food table dysfunctional - unable to eat my meals, broken TV with no entertainment for me and my son seated on 44K and 44J. Completely unimaginable services provided from Air India. Cabin crew conformed most of the seats in the flight were broken, 80% of TVs disfunctioning.I demand the equal service level for what I have been charged promising the facilities when the ticket was sold.

Summary: Air India canceled their flight from Amritsar to Kolkata due operational reasons. Cost was Rs.45790. After repeated refund requests, received two part payments totalling Rs.12220 only.

[28-Mar-2022]
Email received stating Air India flight AI-726 on 01-Apr-2022 is canceled by the airline due operational reasons. Called customer care number[protected], they said to check after 14-21 days and also confirmed as it was canceled by airline, I will receive 100% refund.

[25-Apr-2022]
Called customer care as not received any refund yet as informed earlier. She said raising a request to refund backend team. Reference # 15230607 was given to me. It will be processed within 7-14 working days. So, next follow up would be 13-May or 16-May.

[15 May 2022]
Followed up with the Customer care and he said the reference number # 15230607 is not a correct one. He suggested to raise feedback in the web site and choose appropriate category for refund request, and also gave email ID [protected]@ai.in to contact further.

Below feedback in quotes raised in airindia.in site

"Just 3 days before the journey you emailed me that the flight got CANCELLED DUE OPERATIONAL REASONS. I called your call centre for the refund, she asked to call after 14-21 days. I called after 25 days, she said she raised ticked with refund backend team and will be processed in 7-14 days. I call after that period now and came to know that i need to fill this feedback form. Pathetic. Please process my refund ASAP"

Feedback Reference Number is WB-DATQ[protected]
Email received with tracking URL = http://portals.airindia.in/customerservice/status.aspx
That URL does not work (403 Forbidden). Figured out a correct URL https://www.airindia.in/feedback-status.htm instead.

[3-Jun-22]
Received SMS notification from credit card that an amount of Rs.4922 has been credited by Air India (later in the statement I saw posting date was 1-Jun-22 instead). Surprised to see such small amount refund checked the feedback reference and no response in it and showing status Under Process.

[4-Jun-22]
I decided to raise another refund request. And this time I decided to include all the ticket numbers in the description, as I though they only refunded for 1 ticket that was mentioned in the form. Below is what I posted in description inside quotes

"Re: Earlier Feedback Reference Number WB-DATQ[protected].
On 3-Jun-2022, I received refund notification of Rs.4922 only. Whereas, I should receive the full refund of Rs.45790.
All the below tickets were part of my Booking Reference YX2GW. All of them should be refunded. The harassment I am going through is immense. Ideally you should be penalised.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]"

Reference Number received this time is WB-DATQ[protected]

23-Jun-22:
Received SMS notification from credit card that another part payment of Rs7298 is credited to the card. Checked both the feedback reference numbers; both are in Under Process status. Decided to go for another refund request maybe as a last warning before going to consumer forum. Below is what I mentioned in the request.

"Old reference numbers:
WB-DATQ[protected] &
WB-DATQ[protected]

Refunds received:
Rs.4922 on 03-June-2022
Rs.7298 on 23-June-2022

Total received Rs.12220.
Due Rs.33570
-------
What is this going on? Why are you paying by pieces? Take this as a serious last warning. If you do not pay me back the remaining Rs.33570 ASAP, I will go to consumer court. I should claim hefty amount for the harassments me and my group are going through."

This time Reference Number is WB-DATQ[protected].

[11-Sep-22]
After five and half months of refund requests and not getting them fulfilled journey, decided to submit this complaint in the consumer forum.

I demand remaining Rs.33570 and additionally Rs.83580 - Rs.45790 = Rs.37790 as compensation due the worriedness and harassments I have been through, and any other thing that they think may help recovering the damaged image of #airindia in us, the group of 10 travellers including an infant.

This is to submit that my silver grey colour baggage weighing 15 kgs went missing in alliance air flight 9I643 dt 9 Sep 22. I alongwith my wife boarded 2130h flight from T3 terminal Delhi for Jaipur. We were very much in time for check in. Two baggages were checked in at the counter. After deplaning at Jaipur, only one baggage was received and other baggage as described above went missing. Post this, the complaint was lodged at Jaipur airport with air India staff. We got a copy of PIR from the staff. On 10 Sep 22, I personally visited Jaipur airport for enquiry. My luggage is still missing and no update has been received so far. My baggage has clothing, shoes and some minor jewellery. The necessary actions as expected from the staff is not upto the mark. I have also conveyed my service exigencies to the staff being an Army officer. I humbly request for indulgence of higher authorities as I have report to my unit on culmination of my leave today i.e 10 Sep 22
Regards
Lt Col Rajesh Bandhe

I booked 2 tickets of ₹4995 each on 4th September of flight of air india from
New Delhi to Bangalore for 4th nov.
And I cancelled that ticket on 5th September due to some reasons.
It was written that the full amount will be refunded back that is ₹9990
But the next day they refunded only ₹4995 that is the among of only one ticket.
After that I called them many a times saying that I have not received the full amount but they said that it's showing complete on their side.
Then I also mailed them the screenshot of the amount I received of my passbook from SBI app.
But still no reply from their side

Please help in resolving the issue.
Thank you

I'm Naresh Virothi, and I'm a big fan of AirIndia. You know what, since I started traveling abroad in 2017 to date (more than 10 times), I have only chosen AirIndia, and had never thought about the other airlines. And now I regret it.

Refund not received since 40 days.

E-Ticket:[protected] Feedback Ref No: WB-IFRA[protected] : I received partial refund after 40 days

E-Tickets:[protected],[protected], Feedback Ref No: WB-IFRA[protected] : I received a refund for one e-ticket[protected] after 40days, and didn't received for the other yet

AirIndia, please stop playing with customers metal health, stress and money they invested in you to build your empire. I called the customer service more than 20times and wrote 10 emails, but still no refund. You are crossing your limits, as per your policy you are obliged to deduct cancellaton charges, then come come you are not obliged to provide me the refund in 7-8 working days. Stop playing with my time and money. Issue the refund as soon as possible.

Sir,

On 25/08/2022, I had tried booking of tickets for myself and for my son (Vikrant Kumar Mishra) for Air India flight, from Delhi to Bengaluru at 2115 Hrs from Delhi on 31/08/2022 (AI-504).

During the process I paid through online SBI banking and payment got deducted from my SBI bank account but I didn't get the confirmation and tickets from Air India. SBI Bank transaction reference No- IGAOENVPO8.

The transaction slip of the bank regarding the payment made to Air India is attached with this email.

Later I called at the helpline number of Air India and requested for refund of my amount which is showing as deducted and transacted to the account of Air India.

It is requested for the immediate refund of the amount deducted from my SBI bank account as confirmation and tickets not recieved from Air India.

Details are as under-

Date of Transaction- 25 August 2022

Transaction ID- IGAOENVPO8 of online SBI Banking. I have already attached the transaction/ acknowledgement slip of bank with my mail.

Website/ Mobile App/ Payment link made- It was made from site of Air India, from where it was directed towards online SBI Banking for payment.

Amount Paid- Rs 10, 015/- (Paramilitary concession tickets for two persons, i.e. for Ajay Kumar Mishra (Myself) & Vikrant Kumar Mishra (My son))

Name of passengers- Ajay Kumar Mishra (Myself) & Vikrant Kumar Mishra (My son).

Sector of travel- Delhi to Bengaluru

Date of travel- 31 August 2022.

Flight No. AI 504

Payment method used- Online SBI Banking as directed from the official site of Air India.

Last Digit of card, if card used- No card was used. Payment was done through online SBI Banking

Card holder's name- Card was not used. Name of Account holder- Ajay Kumar Mishra.

I hereby attach the transaction slip of the bank, mentioning the amount of money deducted from my account and credited into the account of Air India, along with this mail.

Submitted for early refund of the amount which already stands debited from my account as I didn't get any ticket/ PNR against the amount debited.

Thanking you,

Yours faithfully
Ajay Kumar Mishra

Respected Sir/Madam

Still no response even lapse of about 40 days. My doubt is will Air-India have no survival if public money is refunded against cancellation of flights by Air-India itself?

Once again, i request you to kindly look into the issue and provide refund of Rs.2665/- by crediting the same into my Canara Bank Account.

Thanking you,

Venkata Nagender.M
[protected]
[protected]@gmail.com

As per my tickets through United airlines ( Cleveland to Nagpur and return Nagpur to Cleveland ) United airlines Confirmation Number O041NC and (airindia PNR -2RGDVC) i am allowed to take bady baggage but air india charges Rs 6300/- for 10kg .
Please arrange my refund amount which looted from me at Nagpur airport in Maharashtra.

I booked a flight for my mother in March 2022, which I had to cancel for some reasons. As per the policy, I canceled this flight a month ago before the due date. I have called Air India many times. Every time customer service agent tells me that they have submitted the request. 5 months have been passed. I still have not received airline ticket refund. I had very bad experience with this company.

Sorry to say, but Air India on board service is pathetic, very poor customer service and flight attendants don’t even respect customers.
And not to talk about ground staff, that is worst.

I am traveling on AI 126 Chicago Delhi, business class 8A seat.

Atleast expect them ask me for glass of water.

Not sure what to say, being frequent traveler on almost all airlines and executive platinum traveler on American and other one world airlines.

I cannot compare service.

Very very disappointing.

Hi Team,

My father Solirajan worked in Air india and did service for 32 years, recently he passed away and we asked for medical reimbursement as he was eligible. We submitted all the medical documents to the the Chennai medical dept team (Air India - Meenambakkam office. Its been past 8 months and we are yet to get the amount. We had submitted two medical documents from 2 hospitals.

Very bad service!

On 3rd August I booked my flight from Delhi to UK for 24th September, 2022. Flight no 58G6HW. I contacted the customer care service on the same day before booking my flight to enquire about student baggage allowance. The said customer care told me that a 23kg bag is allowed when you show your student visa over the counter. They did not tell me that the allowance is no longer available as it was post 31st July, 2022.
I should have been informed about this! So that I wouldn't have booked the flight at all. I was taking the flight for the student allowance. I want the airline to allow me the student allowance as it was miss communication on their part.

We had written several emails the Air India but there was no response from the Air India Airlines.

Booking Reference No. UG9TBG
Date: 17 Aug 2022.

The Air India Representative asked to email the video clipping where the dates are flipping on their website.

Air India needs to provide Refund of Rs 5, 955/-, as the booking ticket came with the wrong date due to Air India Website Flipping dates and taking customer's money by Fraud.

Please see the video clipping, after making the booking reservations and the banking page, the tickets are sent with the wrong dates.

Air India should pay back the money taken by their Fraudulent Website.

Please contact us to give the Refund.