Air India Complaints & Reviews

Summary: Air India canceled their flight from Amritsar to Kolkata due operational reasons. Cost was Rs.45790. After repeated refund requests, received two part payments totalling Rs.12220 only.

[28-Mar-2022]
Email received stating Air India flight AI-726 on 01-Apr-2022 is canceled by the airline due operational reasons. Called customer care number[protected], they said to check after 14-21 days and also confirmed as it was canceled by airline, I will receive 100% refund.

[25-Apr-2022]
Called customer care as not received any refund yet as informed earlier. She said raising a request to refund backend team. Reference # 15230607 was given to me. It will be processed within 7-14 working days. So, next follow up would be 13-May or 16-May.

[15 May 2022]
Followed up with the Customer care and he said the reference number # 15230607 is not a correct one. He suggested to raise feedback in the web site and choose appropriate category for refund request, and also gave email ID [protected]@ai.in to contact further.

Below feedback in quotes raised in airindia.in site

"Just 3 days before the journey you emailed me that the flight got CANCELLED DUE OPERATIONAL REASONS. I called your call centre for the refund, she asked to call after 14-21 days. I called after 25 days, she said she raised ticked with refund backend team and will be processed in 7-14 days. I call after that period now and came to know that i need to fill this feedback form. Pathetic. Please process my refund ASAP"

Feedback Reference Number is WB-DATQ[protected]
Email received with tracking URL = http://portals.airindia.in/customerservice/status.aspx
That URL does not work (403 Forbidden). Figured out a correct URL https://www.airindia.in/feedback-status.htm instead.

[3-Jun-22]
Received SMS notification from credit card that an amount of Rs.4922 has been credited by Air India (later in the statement I saw posting date was 1-Jun-22 instead). Surprised to see such small amount refund checked the feedback reference and no response in it and showing status Under Process.

[4-Jun-22]
I decided to raise another refund request. And this time I decided to include all the ticket numbers in the description, as I though they only refunded for 1 ticket that was mentioned in the form. Below is what I posted in description inside quotes

"Re: Earlier Feedback Reference Number WB-DATQ[protected].
On 3-Jun-2022, I received refund notification of Rs.4922 only. Whereas, I should receive the full refund of Rs.45790.
All the below tickets were part of my Booking Reference YX2GW. All of them should be refunded. The harassment I am going through is immense. Ideally you should be penalised.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]"

Reference Number received this time is WB-DATQ[protected]

23-Jun-22:
Received SMS notification from credit card that another part payment of Rs7298 is credited to the card. Checked both the feedback reference numbers; both are in Under Process status. Decided to go for another refund request maybe as a last warning before going to consumer forum. Below is what I mentioned in the request.

"Old reference numbers:
WB-DATQ[protected] &
WB-DATQ[protected]

Refunds received:
Rs.4922 on 03-June-2022
Rs.7298 on 23-June-2022

Total received Rs.12220.
Due Rs.33570
-------
What is this going on? Why are you paying by pieces? Take this as a serious last warning. If you do not pay me back the remaining Rs.33570 ASAP, I will go to consumer court. I should claim hefty amount for the harassments me and my group are going through."

This time Reference Number is WB-DATQ[protected].

[11-Sep-22]
After five and half months of refund requests and not getting them fulfilled journey, decided to submit this complaint in the consumer forum.

I demand remaining Rs.33570 and additionally Rs.83580 - Rs.45790 = Rs.37790 as compensation due the worriedness and harassments I have been through, and any other thing that they think may help recovering the damaged image of #airindia in us, the group of 10 travellers including an infant.

This is to submit that my silver grey colour baggage weighing 15 kgs went missing in alliance air flight 9I643 dt 9 Sep 22. I alongwith my wife boarded 2130h flight from T3 terminal Delhi for Jaipur. We were very much in time for check in. Two baggages were checked in at the counter. After deplaning at Jaipur, only one baggage was received and other baggage as described above went missing. Post this, the complaint was lodged at Jaipur airport with air India staff. We got a copy of PIR from the staff. On 10 Sep 22, I personally visited Jaipur airport for enquiry. My luggage is still missing and no update has been received so far. My baggage has clothing, shoes and some minor jewellery. The necessary actions as expected from the staff is not upto the mark. I have also conveyed my service exigencies to the staff being an Army officer. I humbly request for indulgence of higher authorities as I have report to my unit on culmination of my leave today i.e 10 Sep 22
Regards
Lt Col Rajesh Bandhe

I booked 2 tickets of ₹4995 each on 4th September of flight of air india from
New Delhi to Bangalore for 4th nov.
And I cancelled that ticket on 5th September due to some reasons.
It was written that the full amount will be refunded back that is ₹9990
But the next day they refunded only ₹4995 that is the among of only one ticket.
After that I called them many a times saying that I have not received the full amount but they said that it's showing complete on their side.
Then I also mailed them the screenshot of the amount I received of my passbook from SBI app.
But still no reply from their side

Please help in resolving the issue.
Thank you

I'm Naresh Virothi, and I'm a big fan of AirIndia. You know what, since I started traveling abroad in 2017 to date (more than 10 times), I have only chosen AirIndia, and had never thought about the other airlines. And now I regret it.

Refund not received since 40 days.

E-Ticket:[protected] Feedback Ref No: WB-IFRA[protected] : I received partial refund after 40 days

E-Tickets:[protected],[protected], Feedback Ref No: WB-IFRA[protected] : I received a refund for one e-ticket[protected] after 40days, and didn't received for the other yet

AirIndia, please stop playing with customers metal health, stress and money they invested in you to build your empire. I called the customer service more than 20times and wrote 10 emails, but still no refund. You are crossing your limits, as per your policy you are obliged to deduct cancellaton charges, then come come you are not obliged to provide me the refund in 7-8 working days. Stop playing with my time and money. Issue the refund as soon as possible.

Sir,

On 25/08/2022, I had tried booking of tickets for myself and for my son (Vikrant Kumar Mishra) for Air India flight, from Delhi to Bengaluru at 2115 Hrs from Delhi on 31/08/2022 (AI-504).

During the process I paid through online SBI banking and payment got deducted from my SBI bank account but I didn't get the confirmation and tickets from Air India. SBI Bank transaction reference No- IGAOENVPO8.

The transaction slip of the bank regarding the payment made to Air India is attached with this email.

Later I called at the helpline number of Air India and requested for refund of my amount which is showing as deducted and transacted to the account of Air India.

It is requested for the immediate refund of the amount deducted from my SBI bank account as confirmation and tickets not recieved from Air India.

Details are as under-

Date of Transaction- 25 August 2022

Transaction ID- IGAOENVPO8 of online SBI Banking. I have already attached the transaction/ acknowledgement slip of bank with my mail.

Website/ Mobile App/ Payment link made- It was made from site of Air India, from where it was directed towards online SBI Banking for payment.

Amount Paid- Rs 10, 015/- (Paramilitary concession tickets for two persons, i.e. for Ajay Kumar Mishra (Myself) & Vikrant Kumar Mishra (My son))

Name of passengers- Ajay Kumar Mishra (Myself) & Vikrant Kumar Mishra (My son).

Sector of travel- Delhi to Bengaluru

Date of travel- 31 August 2022.

Flight No. AI 504

Payment method used- Online SBI Banking as directed from the official site of Air India.

Last Digit of card, if card used- No card was used. Payment was done through online SBI Banking

Card holder's name- Card was not used. Name of Account holder- Ajay Kumar Mishra.

I hereby attach the transaction slip of the bank, mentioning the amount of money deducted from my account and credited into the account of Air India, along with this mail.

Submitted for early refund of the amount which already stands debited from my account as I didn't get any ticket/ PNR against the amount debited.

Thanking you,

Yours faithfully
Ajay Kumar Mishra

Respected Sir/Madam

Still no response even lapse of about 40 days. My doubt is will Air-India have no survival if public money is refunded against cancellation of flights by Air-India itself?

Once again, i request you to kindly look into the issue and provide refund of Rs.2665/- by crediting the same into my Canara Bank Account.

Thanking you,

Venkata Nagender.M
[protected]
[protected]@gmail.com

As per my tickets through United airlines ( Cleveland to Nagpur and return Nagpur to Cleveland ) United airlines Confirmation Number O041NC and (airindia PNR -2RGDVC) i am allowed to take bady baggage but air india charges Rs 6300/- for 10kg .
Please arrange my refund amount which looted from me at Nagpur airport in Maharashtra.

I booked a flight for my mother in March 2022, which I had to cancel for some reasons. As per the policy, I canceled this flight a month ago before the due date. I have called Air India many times. Every time customer service agent tells me that they have submitted the request. 5 months have been passed. I still have not received airline ticket refund. I had very bad experience with this company.

Sorry to say, but Air India on board service is pathetic, very poor customer service and flight attendants don’t even respect customers.
And not to talk about ground staff, that is worst.

I am traveling on AI 126 Chicago Delhi, business class 8A seat.

Atleast expect them ask me for glass of water.

Not sure what to say, being frequent traveler on almost all airlines and executive platinum traveler on American and other one world airlines.

I cannot compare service.

Very very disappointing.

Hi Team,

My father Solirajan worked in Air india and did service for 32 years, recently he passed away and we asked for medical reimbursement as he was eligible. We submitted all the medical documents to the the Chennai medical dept team (Air India - Meenambakkam office. Its been past 8 months and we are yet to get the amount. We had submitted two medical documents from 2 hospitals.

Very bad service!

On 3rd August I booked my flight from Delhi to UK for 24th September, 2022. Flight no 58G6HW. I contacted the customer care service on the same day before booking my flight to enquire about student baggage allowance. The said customer care told me that a 23kg bag is allowed when you show your student visa over the counter. They did not tell me that the allowance is no longer available as it was post 31st July, 2022.
I should have been informed about this! So that I wouldn't have booked the flight at all. I was taking the flight for the student allowance. I want the airline to allow me the student allowance as it was miss communication on their part.

We had written several emails the Air India but there was no response from the Air India Airlines.

Booking Reference No. UG9TBG
Date: 17 Aug 2022.

The Air India Representative asked to email the video clipping where the dates are flipping on their website.

Air India needs to provide Refund of Rs 5, 955/-, as the booking ticket came with the wrong date due to Air India Website Flipping dates and taking customer's money by Fraud.

Please see the video clipping, after making the booking reservations and the banking page, the tickets are sent with the wrong dates.

Air India should pay back the money taken by their Fraudulent Website.

Please contact us to give the Refund.

24 July 2021 - Booked tickets 2 one way tickets. Air India Web Booking eTicket (JSKZF)

17 July 2022 - Cancelled 07/17 via phone received email tickets[protected] &[protected] are cancelled.

22 July 2022 - Completed web feedback form WB-IDEL[protected] and acknowledgement received.

14 Aug - Follow up on Twitter. Direct Message sent per Air India request.

26 Aug - Let Air India know on Twitter that there was no email communication received. They had promised to get back via email.

Status as of 29 Aug - The refund is nor received despite complying will all Air India requests and all follow ups from our side.

ACKNOWLDGEMENT:

Thank you for your valuable time.
The feedback details are as given below for your reference.

संदर्भ संख्या / Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Online Tickets booked on Air India Website and Air India Mobile App
उप श्रेणी / Sub Category : Refund of Cancelled Booking
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI105
टिकट संख्या / Ticket No. : [protected] &[protected]
विषय वस्तु / Content : I called to cancel both my tickets which were opened on 21st Sept 2021. Agent was unable to give me any confirmation no. Please confirm by calling XXXXXXXXX that the tickets have been cancelled. What is the amount and timeframe for return to my credit back. PS: in every single call, it gets disconnected after a few minutes and agents seem in rush to end calls. Regards,
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 16/Jul/2022 01:07

Dear Sir/Madam,

I had booked a flight (PNR NOGN5T) from Bangalore- Delhi- Paris- Birmingham. Bangalore air India airport authority issued all the 3 boarding passes on 24th August 2022 and I travelled to Delhi. Unfortunately Delhi air port air India authority did not allow me to board the Paris flight since I didn't have transit visa to travel to Birmingham (I have work permit UK visa and have Indian passport). I don't see any document stating I need transit visa to travel to UK. Could you please provide me the document which states I need a transit visa. I would like to raise complaint against Bangalore authority who issued me the boarding pass. If I don't need transit visa, I would also like to complaint against Delhi air India authority (Mr. Muneebali Khan, Mr Vasu Sood and Mrs Anju Taneja) who harassed me mentally and for my financial loss of £1307.99. I request you to refund my ticket amount £1, 307.99.

Hoping my complaint is taken seriously.

Looking forward for your response.
Thanks
Poornima Roy

Hello,

I was trying to book a ticket from Kolkata to Deihi on 11th Aug but at the payment page the page suddenly displayed "Something went wrong kindly try again", the money got debited from my account but the booking failed and the page got reloaded. (Transaction Reference Number[protected]

After that i made a fresh booking and fresh payment and got my ticket booked in the name of Saroj Sharma but the amount that was debited for the failed payment never came back

It has been more than 16 Days now since I submitted the complaint at Air India Feedback page (Reference Number is WB-DCCU[protected]) but I have not received the amount of 5127 back in my account neither has someone contacted me till now

Kindly help me since the customer care tele callers are unable to help me here. Please refund my amount of 5127 back into my account.

Regards
Anjan Sharma
[protected]

I booked a ticket from CCU to Dxb for 29th August 2022 the booking was done through air india app on 26th August 2022 at 12.07 am through gpay UPI the amount have been debited from my side but I didn't receive any ticket or PNR after contacting customer care team they are not helping me with any proper answer. I want my refund as soon as possible.. please help me with this issue. I have attached the transaction details with this complain.

Hi,

I was rescheduling my Air India travel ticket from 10th March 2022 to 10th Feb 2022 . Transaction has failed but money got deducted from my bank account . They didnt issue the ticket as well. I went to Air India office Coimbatore and paid again and got the ticket issued.

But the money during online booking is not refunded yet after I have raised several complaint with AirIndia. Attached account statement screenshot which shows money deduction. Bank has asked me to reach out Air India for a refund.

Complaint raised with Air India :
Ref No. WB-INYC[protected]
Ref No. WB-INYC[protected]

Passenger details :

Sneha Rajendiran
Nigalini Karthikeyan

Booking Reference : J1F3
Ticket details :
( CJB to JFK ) Flight No : AI 539 & AI 101

[protected]
[protected]

Total amount deducted : 13679 INR
Transaction Date : 15th Jan 2022
HDFC Account details : [protected]
Reference No :[protected]

Please help me to get my refund to my original payment method which is below

HDFC account no : [protected]
IFSC Code : HDFC0003825

Hi,

I booked air India ticket for 10th March 2022 and selected seats by paying additional amount 5200 INR. Due to personal reason I rescheduled the ticket by visiting Air India Coimbatore Office and availed free seats during rescheduling. Original amount that was paid for seat booking was not refunded for me and my daughter who travelled with me. I have raised a complaint with Air India but no refund happened after 6 months.

Air India travel desk gave proof receipt and asked me to claim this amount after travel. But there is not refund after multiple attempts.

Date of travel : 10th Feb 2022

Passenger names :

Sneha Rajendiran
Nigalini Karthikeyan

Ticket details :

DATE OF ISSUE: 20JAN22
E-TICKET NUMBER:[protected]
RLOC: AI J1F37
EXCHANGE TICKET:[protected]

Solution : Please help me to get the refund amount to the below mentioned personal account of mine.

Account details :
HDFC : [protected]
IFSC Code: HDFC0003825

Dear Sir,
As Rehlat rules (one of your agents in Bahrain, +[protected]), the refund amount will take 40-60 days. I waited for more than 100 days, but yet not get the money. Every day I am calling for the refund amount and it is still with them.
Here I request you to please help me to get the money back and cooperate with me.
for your reference please see the booking details;
Booking Ref. ID.43829
Refund Ref. 998872 (applied on[protected]
Passenger Name: JohnyKutty Raju
Travel Date:[protected]
Traveling from: Bahrain - Delhi - Cochi
email: [protected]@gmail.com

Please do the needful to get my money.

Sincerely,
Solomon Eappen

Online Tickets booked on Air India website and cancelled flights on july 28th and feedback form shows under process since aug 16th