| Address: DA-92-F, HARI NAGAR, NEW DELHI-110064, New Delhi, Delhi, 110064 |
On 1st february 2019, i travelled from hamburg (My permanent address) to delhi via london.
From hamburg to london/lhr i travelled by british airways, flight no. 967 dated 1st feb.2019 and from london/lhr to delhi by air india flight no ai 0112 dated 1st feb. 2019. I had booked flight with british airways from hamburg to delhi. (Copies of boarding passes enclosed)
On arrival at delhi airport on 2nd feb 2019, all of my checked baggage comprising of three (03) bags, were missing.
I immediately reported the missing baggage at air india helpdesk at the airport (Igia t3) and submitted baggage tags. Copy of report is enclosed.
I contacted the air india 24x7 baggage helpline (Tel. No. [protected]) but no one answered my call for 3 days, nor was i provided any update or information about tracing of my baggage. There was no information on ai website and british airways helpline was also clueless about my bags.
After 3 days of anxiety, i received a call from air india on 5th of feb, i was informed by telephone about tracing of baggage and subsequently the baggage was delivered at my temporary address in india only on 5th of feb at 22:42 pm., copy enclosed.
In this regard it is submitted that in the peak winter season, i had to arrange for clothing and medicine etc, due to delayed baggage, and i had to incur expenditure unnecessarily and thus i was harassed.
It is therefore, requested to pay me the compensation for delayed baggage as per rules. Details are as under:
File ref.:delai18186/02feb19/0751gmt
Ms tanu shree
M-[protected]
Feedback no is : wb-ilhr[protected]
Air India customer support has been notified about the posted complaint.
Nobody has a duty to reply to unidentified complaint.
The complaint regarding the missing luggage had to be submitted in written to the Air India or to their agent. They might issue PIR with similar document which state date, number, description of loss, name of passenger and address.
If the baggage is not received in 21 days, the complaint has to contain the basic fields:-
1. Particulars of the address, according to e-ticket, or PNR, or invoice
2. Particulars of the submitter: full name, address, email, phone, bank account number
3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket or PIR;
4. Request: the statement of the act from the responder (what do you want in figures)
5. Signature / name, date, time, place.
The responding party has 10 days (max 15 days) for the complaint processing, or refusal to processthe claim, stating the addressee, reasons, decision, his particulars.
Such documents are not seen here.
In addition, the author does not know his all rights, which are acquired.
If the claim is not processed within 21 days or not full amount is paid the passenger is entitled to claim money from the offender via one of the authorities:-
1. Department general of civil aviation in the state of residence, if in India,
2. Customers court (forum) in the state of residence, if in India,
3. District court (forum) in the state of residence, if in India,
4. The authority in Bahrain.
If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.
Such assistance can cost from rupees 8000, for such types of cases,
with the maximum expected compensation ~ USD 1250 per 1 piece of baggage,
which was lost and not delivered following arrival of
the 4 March 2019 AI939 flight from Delhi to Manama airport, Bahrain in economy class of the service.
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail with request with documents to < aryan(at)vivaldi.net >