Air India Complaints & Reviews

Dear sir/madam
I have the honour to state that i am working for armed forces (Indian air force) and booked the ticket from air india from bangalore to delhi (04 mar 19) and back (09 march 19). Due to national emergency all armed forces leave is cancelled the reason u know better. Indigo and other airlines is giving the armed forces cancellation charge waived off due to high tension with pak and india..
Sir/ madam i want to state i have mailed the air india customer also and have the telephonic chat with them in both cases they says it is not possible to refund the cancellation charge waived off as no message has came to them. Sir/ madam i just want to know that whole india including civilians knows this situation and air india want a written statement. This is just to make the profit from armed forces who serves the nation through their blood. My pnr no y4f24 is this. Sir do the needful to get my full hard earned back.
Thanking u
Prakash chandra jaiswal
Indian air force
[protected]

Dear sir/madam,
I travelled from goa to delhi in your airline on 24th february, but unfortunately i lost my boarding pass. When i submit my ta form with air india issued ticket, the authority is asking for the boarding pass. So i humbly request you to please send the boarding pass so that tbe authority will release my ta.
Trip
Goa to delhi
Issuing airline:airindia
Issued date:1jan 2019
Booking id:ab269219
Bl rference id:fb0101fdq3yr
Ticket no:[protected]
Name:bitlin thomas
Goa to delhi (Travelling date:24 february 2019)

I booked a return ticket to delhi with booking reference : y0ews. My repeated attempts to get the reservation details to my email id provided at the time of booking has failed; your site responds "we were unable to send the requested email". Kindly arrange to send my tickets and payment details to my mail id : [protected]@gmail.com. Web reference for this booking is : aibe46814576.

Simon joseph
[protected]

Dear sir
I traveled from hyderabad to delhi and delhi to hyderabad in ur air line, but unfortunately i lost my boarding passes, when i submit my ta form with air india issued ticket, the company asking for boarding pass, i request u please send two boarding pass. So that the company will release my ta.
First trip:
Hyderabad-delhi
Issuing airline: air india
Issued date: 31oct18
Web reference: aibe45021294
Booking reference no (Pnr): z5g2d (Ai)
Ticket no[protected]
Name - pratap sekhar puhan
Hyderabad to delhi (Travelling date-18th november-2018)
Second trip: delhi to htderabad
Issuing airline: air india
Issued date: 01nov18
Web reference: aibe45034722
Booking reference no (Pnr): hrt1q (Ai)
Ticket no.[protected]
Name - pratap sekhar puhan
Delhi-hyderabad (Travelling date-24th november-2018)

We had booked air india carrier from Mumbai to bhuj dated 7th Feb 2019.

On 1st Feb 2019, i received communication from air India stating that they have cancelled the flight which we booked.

When called customer care, they told air India has stopped their operation from Mumbai to bhuj from 5th Feb till 11th Feb and asked us to consider changing trip date.

We had return flight and everything booked in bhuj from 7th the 10 feb and we couldn't take this option.

We had to book another carrier - jetairways for 7th feb and that costed us approx. 21000 more flight fare than we had booked earlier.

Re: claim (Ahl) bkkai 12743

Air india lost my luggage in bangalore on dec 28th 2018. It was returned after 13 days.

I have had to incurr various expenses and have been promised that i will be reinstated. However i have sent emails to various customer services people, talked to people on the phone and even gone to see air india in mumbai airport, without resolve.

After 2 months of communications from my side, mostly without response, i am feeling dissapointed at air india 's inadequacy to provide adequate customer service. Further, here applies the international rule for airlines that they are responsible for the costs of nessecities if luggage is lost more than 24hrs.

I would like air india to refund me for expenses made and would like to receive an aplogy for the inconvienience caused by the loss of luggage

I am Y N SUKUMAR booked my flight ticket from Vijayawada to Visakhapatnam vide AirIndia flight NO. AI 9528 on 11.02.2019 through PAYTM . My booking ID - [protected] and PNR NO. was JMQOB. The total amount paid by me Rs. 6394/-. Till date, I have not received the refund. I REQUEST FOR EARLY REFUND OF THE AMOUNT PAID BY ME.

REGARDS,

Y N SUKUMAR
[protected]

I was traveling by air india from. Delhi to dehradun on 24 feb 18. Due to the heavy rush out side the airport it took almost 15 min for me to enter the airport. I was still left with 50 min to departure when i reached the counter.. When i approached a ground staff of air india mr. G bhanu for help he was extremely rude and arrogant. Instead of trying to offer an helping hand he went on asking arrogantly 'who asked you to be late'.. And it's not my job to help you go somewhere else'. The said employee couldn't even talk decently to a person who asked him for help and rather was shockingly rude where in only thing he was required was to direct me or take me to a counter supervisor. Subsequently i approached a counter directly who immediately help me and got my boarding pass without any delay..in a place like delhi where there could be delays even after reaching airport well in time the ground staff could be much more helpful which will go a long way in helping a positive image of the airlines. However staff like mr. G bhanu who starts thinking that he can get away by misbehaving with passengers can completely alienate passengers from air india.

The staff at the check in counter in kolkata are bad misbehaved. They don’t spare 3-4 kg extra over 120 (6persons).
Rude and bad service. No manners and ethics. They don’t know how to talk.
When i arrived at my destination i have not received my baggage.
Pure harresment. Few years back i had lost a bag on this airlines. The compensation is hardly anything. They charge exhorbident for excess baggage and for lost baggage they have little to compensate.
Just praying that i get my baggage.

I had book 2 tickets by ai 639 flight dt 21.02.19 which was scheduled at 10.40 am from mumbai to bangalore. The flight was preponed by air india without prior intimation. The intimation was sent on my mobile only 3 hrs before departs. Since i was on the way to airport i couldn't see the information. I was at gate at 10.00 am but by that time flight was moved. Company is not ready to refund my amt or doesn't adjust in next flight. Prior intimation before 12 hrs must be provided.

My name is abdul umar i had received a message from [protected]@jobs updates. Quikr.com names bhartendu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, i'd proof, education certificate and updated resume on what's app number +91 [protected]. When i chatted to this number he replied me my job post is ticketing at vijayawada airport terminal-1 (Vijayawada) and my joining date is february 20 of 2019. There was no interview, direct joining only. Then air india application [protected]@rs.1550 pay till today by online then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (1550) and sent receipt or screen shots of online transactions. For proof he sent i'd card, so i believed him then sent rs.1550 via paytm. After that i asked him letter. Then his mind changed again he asked me training fee 8300 for 15days and it's also refundable in 1st month of salary, so i had paid rs.8300via paytm and he said to pay mnr processingfees (15, 230) rupees, he said don't worry we air india do not do such thing pay till today i will dispatch letter today. I asked him where letter, he is telling dear now vacancies are closed. So what i will do? Am i lost my (1550+8300+15230) rupees, totally 25, 080rupees. How can i return back this amount?
His address and phone. No. Given below
Mr. Bhartendu namwal cabin no.8, 2nd floor
Air india head office air india building, marine drive,
Nariman point mumbai 400023.
Mobile no. [protected]
I have attached his id card picture which he sent me as a proof and also attached paytm screen shots of rs.1550and rs8300 and rs.15230. Totally 25, 080rupees.
Please please please take care of this
Regards
Abdul umar
[protected]@gmail.com
Andhra pradesh.

I booked 03 business class ticket (Pnr-yf8y0) ticket number[protected],[protected] and[protected]Sector delhi-bhopal) for travel date 16/02/2019 by paying 72360 miles+ rs2613.
I was issued boarding pass of business class but i when i reached inside the flight, i was shocked to see that there was no business class in the flight. All the seat were of economy class.
This was a case of cheating by air india with me.
I had to suffer mentally also because i had to travel by economy class.
Kindly take up the matter with air india

My name is Abdul umar I had received a message from [protected]@jobs updates. Quikr.com names Bhartendu namwal mentioning that my job application has been selected in Air India for domestic Airport, for joining send passport size photo, I'd proof, education certificate and updated resume on what's app number +91 [Protected]. When I chatted to this number he replied me my job post is Ticketing at vijayawada Airport Terminal-1 (Vijayawada) and my joining date is February 20 of 2019. There was no interview, direct joining only. Then Air India Application [protected]@Rs.1550 pay till today by online then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (1550)and sent receipt or screen shots of online transactions. For proof he sent I'd card, so I believed him then sent Rs.1550 via paytm. After that I asked him letter. Then his mind changed again he asked me training fee 8300 for 15days and it's also refundable in 1st month of salary, so I had paid Rs.8300via paytm and he said to pay MNR processingfees (15, 230) rupees, he said don't worry we Air India do not do such thing pay till today I will dispatch letter today. I asked him where letter, he is telling Dear now vacancies are closed. So what I will do? Am I lost my (1550+8300+15230)rupees, totally 25, 080rupees. How Can I return back this Amount?
His address and phone. No. Given below
Mr.Bhartendu Namwal cabin no.8, 2nd floor
Air India Head office Air India building, Marine Drive,
Nariman point Mumbai 400023.
Mobile no. [Protected]
I have attached his id card picture which he sent me as a proof and also attached paytm screen shots of Rs.1550and Rs8300 and Rs.15230. Totally 25, 080rupees.
Please please please take care of this
Regards
Abdul umar
[protected]@gmail.com
Andhra pradesh.

Dear air india team,
Confirmation number: yrpyd (365vvy)
Name: kannan ganesan

I have booked ticked for travel from frankfurt to chennai on 15/2/19, original schedule time at frankfurt is 15.45 for ai 124, the said flight got rescheduled at 16.45 and again at 17.05, i have to catch the connection flight at mumbai to chennai @ 5.55 a. M (Ai 570), the said flight also rescheduled at 7.10 a. M, due to late arrival of ai124 at mumbai airport and i have to collect the baggage and also immigration check in, i am not able to catch the 7.10 am connection flight. More than 5 passengers missed the flight, air india also admitted the mistakes and informed to make some alternate arrangements. Finally they issued new boarding pass to travel in ai 0094 at 18.30 on16/2/19 for travel from mumbai to chennai. Originally i have to reach at 8.05 a. M on 16/2/19, but due airway's mistake, i reached at 20.30 on 16/2/19 with a delay of more than 12 hours. I lost my important plans scheduled on 16/2/19. Even they have not arranged for break-fast also on 16/2/19, i had spend from my own pocket. I send two message to airways by mentioning the details and inform them to refund the money along with compensation for lost of my plans and mental agony, but there is no revert from air ways. I once again request the air india to refund the ticket fare (Frankfurt to chennai) along with compensation.
I faced bad experience with air india service.

I have traveled from mumbai to singapore on 22nd january 2019, and returned on 27th january 2019. I have lost my boarding pass. I need duplicate boarding pass. My details are following

Name - bipeen narayan desai
Ticket number:[protected]
Booking id: bom00bzg5gn
Date of journey - 22 jan 2019, 23:50
Flight - ai 342

Return journey: 27 jan 2019 19:45
Flight - ai 343

Pls email my duplicate boarding pass.
Email id - desai. [protected]@yahoo.com
Mobile - [protected]

I had booked a to and fro ticket to delhi for journey on 13.02.2019 for an urgent assignment. The details of the onward flight is as under
Flight no. Ai 809
Ticket no.[protected]
Pnr no. Ytc28
I reached the airport at 9 a. M. For the flight departing at 10.00 a. M. I tried to print my boarding pass from the machine installed, but could not. I asked the attendant to help. He tried twice but couldn’t print the boarding pass. Asked me to collect from the counter and said for delhi flight always issue. Waited for my turn inspite of big queue. Time 9.25 by then. I told the attendant time is running out and it will be difficult for me to reach the counter for my boarding pass. He replied they would be calling out, so you please wait. It was 9.35 by then and so i asked the supervisor who was calling for some other flight, about the boarding of my flight, but to my dismay that informed boarding pass issue has been closed for my flight and now you cannot enter. I, along with the lady who stood in the queue after me argued with the lady officer in charge but to no avail.
I missed my important meeting arranged by the ministry, lost my face in front of my superior who has given me this assignment, also my to & fro ticket booking amount close to rs.20000/- for no fault of mine. When you people were aware that the machine is not working, why was the needful not done. What is your system in such circumstances to approach the counter in time and get the boarding pass?. You can very well verify the details of what i had mentioned above from the cctv installed in the premises.
Kindly refund me the entire fare at the earliest and also see to that the passengers are not inconvenienced. The details of the return flight is as under
Flight no. Ai 191
Ticket no.[protected]
Pnr no. Ytc2m

Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 feb from Delhi - London. I spoke to customer services on 9 feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 feb. (Peanalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaint, called contact centre people passed me around from department to department, and then hung up. Issue is still unresolved as I don’t know where to go.

Dear sir,
I have lost my boarding pass and now for claiming of lta in my company i have urgent requirement of duplicate copy of boarding pass (Pdf), so please send me its duplicate copy on my mail id. ([protected]@yahoo.co.in).
My journey details are -
Pankaj kumar srivastava
Booking reference no. (Pnr) - h78yf
Web reference - aibe34119674
Issuing airline - air india limited
Issued date - sun, 20 aug, 2017
Date of journey - 05.04.2018
E. Mail id - [protected]@yahoo.co.in
Mo. No.-[protected]

I took air india flight # ai102 on feb 11th at 2:20 from jfk airport. I have a medical problem with my balance and speech. There were 3 men in the flight who were drunk. Two of them were sitting next to me. They made fun of me and told me that i am abnormal. They were throwing the food and were not let me have my food. They troubled me so much and they were misbehaving with other women that the pilot had to come and warn them. They were already drunk when they came in the flight. One of them was a nypd cop. I took air india for the first time and had so much problem and i will not take it next time. I won't blame the passenger but i will blame the airline. We pay so much and get humiliated. No one from the crew offer me to change my seat. I'm so much hurt by this and more over i had to sit with them for 13 hours.

Flying from sydney to dharamshala
Pnr: ymr1g
19th april-28th june (3 people including infant)

I recently booked flight tickets via air india, when i called the service line to book seats because i am traveling with an infant one would presume that you will definitely be provided with bassinet seats. You cannot expect the parents to fly from sydney to delhi 13 hours, without a bassinet seat.

I was astounded and appalled, to say the least, that when i spoke to the representative & team manager (Tm) there was no duty of care, they simply said there are no seats available while going and coming back.

The purpose of booking these seats so much in advance was to just to make sure that bassinets seats are available, how on earth is it possible that these seats are all booked???, why did the airlines accept the money if there are no seats available???. If i had to book the same tickets with other airlines they would offer these seats as a duty of care, an infant cannot travel in a seat or the parents cannot hold the infant for 13 hours, its a given, provided the customer books it late and the seats are not available but the airlines will inform you which is understandable.

We talk about "incredible india" and this airlines represents india as it says “indian airlines" the response from the tm was and the staff was shocking, she simply said please lodge a complaint, no wonder this airline is on the verge of being sold out. An issue which could have been easily resolved, these people did not show any empathy whatsoever, refused to understand the situation, i am sure they lied to me that there are no bassinets seats available, i have come across airport managers who try to advocate for the airlines and here we are, what a contradiction.

I hope when someone reads this email looks into this further and rather than flicking this request here and there takes ownership and resolves it for me with a positive reply.

Waiting in anticipation!
Regards
Rohan manhas