Dear concern — मेरी बेटी ने 10 मारà¥à¤š 2019 की à¤à¤¯à¤° इंडिया की ai 102 flight book करवाई थी, जो शाम 5 बजे की थी, लेकिन वो flight cancel हो गई, जिसकी information नही दी गई मेरी बेटी cab करके air port गई वंहा जा कर पता चला कि flight cancel हैं, उसने cab के आने जाने के 1500/- दिà¤, रात 12 बजे की flight की à¤à¤• slip उसे दे दी, वो दोबारा 10 बजे cab करके à¤à¤¯à¤° पोरà¥à¤Ÿ गई, बताया गया कि इस flight का pilot नही हैं, अब 3 बजे जायगी, मेरी बेटी पूरी रात à¤à¤¯à¤° पोरà¥à¤Ÿ पर रही, अगले दिन उसने office जाना था i इस flight का no.था ai 349 जो सà¥à¤¬à¤¹ 5 बजे चली और मेरी बेटी 9 बजे अपने flat पहà¥à¤šà¥€, और वो office नही जा सकी, à¤à¤¯à¤° इंडिया के कारण उसकी 11की absent लगी कम से कम 3000/- उसने cab पर खरà¥à¤š किये.
बेटी का नाम arshdeep
Flight — ai 102 t no.[protected]
Flight — ai 349 seat no. 18e
Sir अब इसका कौन जीमेवार होगा, flight से लोग तब ही travel करते हैं, अगर time बचे.कितना नà¥à¤•à¤¸à¤¾à¤¨ हà¥à¤† बेटी का. Can you imagine? परेशानी अलग.
Will air india compensate or feel sorry for this mistake. Shame to air india mgm. Thanks. मà¥à¤à¥‡ ये à¤à¥€ पता हैं consumer complaints में complaint करके कोई फायदा नहीं, मेरा पिछला experience तो यही कहता है.
Air India customer support has been notified about the posted complaint.
Nobody has a duty to reply to unidentified complaint.
The complaint regarding the missing luggage had to be submitted in written to the Air India or to their agent. They might issue PIR with similar document which state date, number, description of loss, name of passenger and address.
If the baggage is not received in 21 days, the complaint has to contain the basic fields:-
1. Particulars of the address, according to e-ticket, or PNR, or invoice
2. Particulars of the submitter: full name, address, email, phone, bank account number
3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket or PIR;
4. Request: the statement of the act from the responder (what do you want in figures)
5. Signature / name, date, time, place.
The responding party has 10 days (max 15 days) for the complaint processing, or refusal to processthe claim, stating the addressee, reasons, decision, his particulars.
Such documents are not seen here.
In addition, the author does not know his all rights, which are acquired.
If the claim is not processed within 21 days or not full amount is paid the passenger is entitled to claim money from the offender via one of the authorities:-
1. Department general of civil aviation in the state of residence, if in India,
2. Customers court (forum) in the state of residence, if in India,
3. District court (forum) in the state of residence, if in India,
4. The authority in Bahrain.
If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.
Such assistance can cost from rupees 8000, for such types of cases,
with the maximum expected compensation ~ USD 1250 per 1 piece of baggage,
which was lost and not delivered following arrival of
the 4 March 2019 AI939 flight from Delhi to Manama airport, Bahrain in economy class of the service.
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail with request with documents to < aryan(at)vivaldi.net >