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Air India Complaints & Reviews

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Updated: Feb 10, 2026
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A
Anjori Khanna
from Delhi, Delhi
Mar 10, 2019
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Address: Air force station arjangarh, New Delhi, Delhi, 91

Putrid handling of baggage of air india!! My samsonite suitcase which is hard bounded and is quite a strong one is broken from both handles!! The trolley is broken from behind and even the lock mechanism is broken!! I will definitely claim this loss that i hav faced because of the mishandling!!! Is air india really not even a bit concerned of their reputation?!!!
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    S
    Syed Maaz Ali
    Mar 9, 2019
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    Address: Indian bakery,kishan bagh, Indian bakery,kishan bagh,bahadurpura, Hyderabad, Andhra Pradesh, 500064

    I had received a message from arif khan his number is [protected] ([protected]) mentioning that my job application has been accepted in air india sats in domestic airport.

    When i called to this number he told that he is a hr in air india sats, hyderabad
    After discussing about the job profile, he asked me to deposit an amount of 5000 as a security deposit, which is refundable.

    He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.
    I deposited the amount.

    After which i kept on calling him, he told that he will call me back but that didn't happen afterward.
    Hr administration department

    Oriental bank of commerce

    A/c. Holder name
    Mr vikram

    A/c. No.[protected]

    I. F. S. C - orbc0101409

    Amount - 4, 500/-

    You have to pay amount on imps, net banking, phonepe tez googlepay mobile banking, nft, paytm.
    Air India customer support has been notified about the posted complaint.
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      S
      Syed Maaz Ali
      Mar 9, 2019
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      Address: Indian bakery,kishan bagh, Indian bakery,kishan bagh,bahadurpura, Hyderabad, Andhra Pradesh, 500064

      I had received a message from sirf khan ([protected]) mentioning that my job application has been accepted in air india in domestic airport.

      When i called to this number he told that he is a hr in air india, hyderabad
      After discussing about the job profile, he asked me to deposit an amount of 5000 as a security deposit, which is refundable.

      He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.
      I deposited the amount.

      After which i kept on calling him, he told that he will call me back but that didn't happen afterward.
      Air India customer support has been notified about the posted complaint.
      Mar 09, 2019
      Updated by Syed Maaz Ali
      .
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        D
        dytftyfu
        Mar 7, 2019
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        As I have book a online Air india ticket with PNR Z96XS which failed. Passenger name SYED MOHAMED BUHARI SULTHAN IMRAN. But the money got deducted. Message from the bank
        RS.9140.00 Spent on POS/Ecom using IB debit card on 22/02/19 23:14 at AIRINDIA Mumbai from AC:XXX252043 BALANCE 15514.39 CR - INDIAN BANK.
        AS I have requested the airindia for refund against a failed transaction. They said the money didn't credit to their account. As per bank policy. The money would be refunded with 5-6 days. I have complaint indian customer services atm withdrawal failure reference no.INET[protected]. The status is showing pending. The customer care said it would be refunded within a week. But still no refund got. Please help in this regard.
        Account no. [protected]
        Ifsc code IDIB000B177
        Name SULTHAN IMRAN
        INDIAN BANK
        Debit card type RUpay
        Debit card no. [protected]
        Expiry date 07/24
        Transaction details (mini statement)
        [protected] ATm Wdl Seq no.[protected]
        Atm id BDR0000
        Please contact [protected] or [protected] for further details or mail [protected]@gmail.com
        Useless website
        Air India customer support has been notified about the posted complaint.
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          R
          Rajarshi Kataki
          Mar 7, 2019
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          I travelled by airindia flight ai939 from delhi to bahrain on 4th march, vide pnr no. Yt5c0, bagage details ai 865633 [protected]. However, the baggage was not sent from delhi. Waited for long queue for filling up forms. The airport in bahrain was so co-operative to help. Next day again i had to come to collect the baggage. My compliant is why air india ground staffs have so much causal attitude. About half of the passengers, some of them were with small children. Suitable action should be taken against the staff responsible for this irresponsible act.
          Air India customer support has been notified about the posted complaint.
          To the author Rajarshi Kataki:

          Nobody has a duty to reply to unidentified complaint.

          The complaint regarding the missing luggage had to be submitted in written to the Air India or to their agent. They might issue PIR with similar document which state date, number, description of loss, name of passenger and address.

          If the baggage is not received in 21 days, the complaint has to contain the basic fields:-

          1. Particulars of the address, according to e-ticket, or PNR, or invoice

          2. Particulars of the submitter: full name, address, email, phone, bank account number

          3. Brief description of the events:
          when, where, which services had been ordered according to, for example, PNR or e-ticket or PIR;

          4. Request: the statement of the act from the responder (what do you want in figures)

          5. Signature / name, date, time, place.

          The responding party has 10 days (max 15 days) for the complaint processing, or refusal to processthe claim, stating the addressee, reasons, decision, his particulars.

          Such documents are not seen here.

          In addition, the author does not know his all rights, which are acquired.

          If the claim is not processed within 21 days or not full amount is paid the passenger is entitled to claim money from the offender via one of the authorities:-

          1. Department general of civil aviation in the state of residence, if in India,

          2. Customers court (forum) in the state of residence, if in India,

          3. District court (forum) in the state of residence, if in India,

          4. The authority in Bahrain.

          If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
          he or she is entitled to hire the lawyer or the legal professional for the agreed fee.

          Such assistance can cost from rupees 8000, for such types of cases,
          with the maximum expected compensation ~ USD 1250 per 1 piece of baggage,
          which was lost and not delivered following arrival of
          the 4 March 2019 AI939 flight from Delhi to Manama airport, Bahrain in economy class of the service.

          Regards.

          sr manager for ICAO / IATA irregulations matters (Asia and Europe)
          Aryan engineers Ltd
          e--mail with request with documents to < aryan(at)vivaldi.net >
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            D
            deepaksharma1091
            from Chennai, Tamil Nadu
            Mar 6, 2019
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            Address: Bangalore, Karnataka, 560037

            Dear sir/madam
            I have the honour to state that i am working for armed forces (Indian air force) and booked the ticket from air india from bangalore to delhi (09 mar 19) and back (30 march 19). Due to national emergency all armed forces leave is cancelled the reason u know better. Indigo and other airlines is giving the armed forces cancellation charge waived off due to high tension with pak and india.
            Since private airlines even after their private company they are providing this concession to armed forces personal but as air india is a govt body so it should take action first as compare to private airlines.
            Sir/ madam i want to state i have mailed the air india customer also and have the telephonic chat with them in both cases they says it is not possible to refund the cancellation charge waived off as no message has came to them. Sir/ madam i just want to know that whole india including civilians knows this situation and air india want a written statement. This is just to make the profit from armed forces who serves the nation through their blood. My pnr no h1ffk is this. Sir do the needful to get my full hard earned back.
            Thanking u
            Deepak sharma
            Indian air force
            Air India customer support has been notified about the posted complaint.
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              S
              sravanam
              Mar 5, 2019
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              I tried to book a ticket from vijayawada to new york. The amount rs 157615 /- was cut from my sbi account but the ticket is not booked yet on air india site. The pnr number for this failed transaction is yxh0p.

              As this is a huge amount of money and we need it refunded for some urgent reasons. I urge to you to please look into this as soon as possible
              Air India customer support has been notified about the posted complaint.
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                B
                BhukyaSrilatha
                Mar 4, 2019
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                Sir/madam,
                It's been 7 days i have cancelled my ticket, till date i didn't receive cancellation receipt yet. I dropped mail to all the above mails still no response. I tried customer care as well, no support from them. Please try to help me out. I have to submit it in my office. Please try to understand the problem.

                I kindly request you to provide me the cancellation receipt which includes cancellation charges and refund amount clearly. I need it very urgently for my official purpose. Please do the needful at the earliest.
                Thank you
                Regards
                B srilatha
                Ai number:ai[protected]
                E-ticket:[protected]
                Web ref: hew93
                Air India customer support has been notified about the posted complaint.
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                  S
                  Shiva Prasad Neela
                  Mar 3, 2019
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                  Hello sir/madam,

                  My name shiva prasad neela, my mother in law and father in law coming from delhi to iad airport date on march 3rd 1:00 am but the air line doesn't updated flight delayed around 13 hours even they did n't arrange any facility like food, accommodation like hotel. It really bad a bout that. Her names pola rama devi and pola anjaneyulu they are safer to knee pain to. It's really disgusting service and most of people seat on ideal there is no food, next time we can't book air india. I love india but air line service not good. My humble request can you please file as complaint.

                  Flight information:
                  Ai 103
                  Start data march-03-2019 delayed by 13 hours

                  Thanks
                  Shiva
                  Air India customer support has been notified about the posted complaint.
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                    A
                    Aandeep
                    Mar 3, 2019
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                    Address: Jalandhar, Punjab, 144002

                    We will travel a1 335 on 2 mar bkk to delhi this is my worst experience with air india crew members also vety un cooperative in 4 hrs flight we can take only 1 glass of water firstly he start a beer and wine after few mins he says beer will finish not completed in 1 round then we can demand a water bottle he says finish and same about dinner also he can deliver me a dinner we given back to him for very uncooprative behaviour we will never travel with air india
                    Air India customer support has been notified about the posted complaint.
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                      J
                      jaidy
                      from Mohali, Punjab
                      Mar 2, 2019
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                      notice-cum-complaint- harassment and mental agony-payment of loss amount

                      Address: 36/75-A, Giani Shankar Singh Marg, Garden Colony, 144003

                      Subject: Harrassment and stiff attitude of Manager boarding resulting into mental agony and irreparable health and pecuniary loss

                      The chief Executive Officer
                      AirIndia, New Dehli.

                      Respected Sir,

                      I am a senior citizen aged 67 years and have retired as Additional Director-cum Addl Commissioner Department of Local Govt Punjab and residing at Jalandhar.
                      sir I purchased four air ticket...
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                      P
                      pcj_1977
                      from Bengaluru, Karnataka
                      Mar 1, 2019
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                      Address: , bagalur cross, 560063

                      Dear sir/madam
                      I have the honour to state that i am working for armed forces (Indian air force) and booked the ticket from air india from bangalore to delhi (04 mar 19) and back (09 march 19). Due to national emergency all armed forces leave is cancelled the reason u know better. Indigo and other airlines is giving the armed forces cancellation charge waived off due to high tension with pak and india..
                      Sir/ madam i want to state i have mailed the air india customer also and have the telephonic chat with them in both cases they says it is not possible to refund the cancellation charge waived off as no message has came to them. Sir/ madam i just want to know that whole india including civilians knows this situation and air india want a written statement. This is just to make the profit from armed forces who serves the nation through their blood. My pnr no y4f24 is this. Sir do the needful to get my full hard earned back.
                      Thanking u
                      Prakash chandra jaiswal
                      Indian air force
                      [protected]
                      Air India customer support has been notified about the posted complaint.
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                        B
                        Bitlinthomas
                        from Bengaluru, Karnataka
                        Mar 1, 2019
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                        Address: Air India Dempo House,Ground floor,DB Mark,Panaji

                        Dear sir/madam,
                        I travelled from goa to delhi in your airline on 24th february, but unfortunately i lost my boarding pass. When i submit my ta form with air india issued ticket, the authority is asking for the boarding pass. So i humbly request you to please send the boarding pass so that tbe authority will release my ta.
                        Trip
                        Goa to delhi
                        Issuing airline:airindia
                        Issued date:1jan 2019
                        Booking id:ab269219
                        Bl rference id:fb0101fdq3yr
                        Ticket no:[protected]
                        Name:bitlin thomas
                        Goa to delhi (Travelling date:24 february 2019)
                        Air India customer support has been notified about the posted complaint.
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                          xyz26
                          from Angamali, Kerala
                          Feb 27, 2019
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                          I booked a return ticket to delhi with booking reference : y0ews. My repeated attempts to get the reservation details to my email id provided at the time of booking has failed; your site responds "we were unable to send the requested email". Kindly arrange to send my tickets and payment details to my mail id : [protected]@gmail.com. Web reference for this booking is : aibe46814576.

                          Simon joseph
                          [protected]
                          Air India customer support has been notified about the posted complaint.
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                            P
                            Pratap Puhan
                            from Bengaluru, Karnataka
                            Feb 27, 2019
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                            Address: Hyderabad, Andhra Pradesh

                            Dear sir
                            I traveled from hyderabad to delhi and delhi to hyderabad in ur air line, but unfortunately i lost my boarding passes, when i submit my ta form with air india issued ticket, the company asking for boarding pass, i request u please send two boarding pass. So that the company will release my ta.
                            First trip:
                            Hyderabad-delhi
                            Issuing airline: air india
                            Issued date: 31oct18
                            Web reference: aibe45021294
                            Booking reference no (Pnr): z5g2d (Ai)
                            Ticket no[protected]
                            Name - pratap sekhar puhan
                            Hyderabad to delhi (Travelling date-18th november-2018)
                            Second trip: delhi to htderabad
                            Issuing airline: air india
                            Issued date: 01nov18
                            Web reference: aibe45034722
                            Booking reference no (Pnr): hrt1q (Ai)
                            Ticket no.[protected]
                            Name - pratap sekhar puhan
                            Delhi-hyderabad (Travelling date-24th november-2018)
                            Air India customer support has been notified about the posted complaint.
                            Kindly trace my baggage as it has all my wedding clothes of my son and daughters.
                            I don’t care about how much yourcompensation is because that will not cover my goods.
                            Do it at urgency
                            AI 247
                            21 February
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                              N
                              Navjotkaur89
                              from Mumbai, Maharashtra
                              Feb 26, 2019
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                              Address: 501 A, Pooja Apartments,, VR Bhide Marg,Omkar Society, Dadar West, Mumbai City, Maharashtra, 400028

                              We had booked air india carrier from Mumbai to bhuj dated 7th Feb 2019.

                              On 1st Feb 2019, i received communication from air India stating that they have cancelled the flight which we booked.

                              When called customer care, they told air India has stopped their operation from Mumbai to bhuj from 5th Feb till 11th Feb and asked us to consider changing trip date.

                              We had return flight and everything booked in bhuj from 7th the 10 feb and we couldn't take this option.

                              We had to book another carrier - jetairways for 7th feb and that costed us approx. 21000 more flight fare than we had booked earlier.
                              Air India customer support has been notified about the posted complaint.
                              Mar 13, 2019
                              Updated by Navjotkaur89
                              Any update on the issue?
                              Hi this is regarding the food provided at AI 646 from Jodhpur to Mumbai ... after having the food both my wife sufferred from food poisoning ... vomited the entire second day ... though the food served was hot but of pathetic quality
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                                S
                                safisafira
                                from Arambol, Goa
                                Feb 26, 2019
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                                Re: claim (Ahl) bkkai 12743

                                Air india lost my luggage in bangalore on dec 28th 2018. It was returned after 13 days.

                                I have had to incurr various expenses and have been promised that i will be reinstated. However i have sent emails to various customer services people, talked to people on the phone and even gone to see air india in mumbai airport, without resolve.

                                After 2 months of communications from my side, mostly without response, i am feeling dissapointed at air india 's inadequacy to provide adequate customer service. Further, here applies the international rule for airlines that they are responsible for the costs of nessecities if luggage is lost more than 24hrs.

                                I would like air india to refund me for expenses made and would like to receive an aplogy for the inconvienience caused by the loss of luggage
                                Air India customer support has been notified about the posted complaint.
                                Ticket Number:[protected]
                                PNR: Z3XQM
                                Seat: 44C
                                Flight route: JFK to DEL
                                Date : 6 Feb, 2019
                                Flight number: AI 102
                                Passenger Name: Prateek Kumar
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                                  Y
                                  ynsukumar
                                  from Mumbai, Maharashtra
                                  Feb 25, 2019
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                                  Address: 530024

                                  I am Y N SUKUMAR booked my flight ticket from Vijayawada to Visakhapatnam vide AirIndia flight NO. AI 9528 on 11.02.2019 through PAYTM . My booking ID - [protected] and PNR NO. was JMQOB. The total amount paid by me Rs. 6394/-. Till date, I have not received the refund. I REQUEST FOR EARLY REFUND OF THE AMOUNT PAID BY ME.

                                  REGARDS,

                                  Y N SUKUMAR
                                  [protected]
                                  Air India customer support has been notified about the posted complaint.
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                                    V
                                    Vivek Vikram
                                    from Ahmedabad, Gujarat
                                    Feb 24, 2019
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                                    Address: New Delhi, Delhi

                                    I was traveling by air india from. Delhi to dehradun on 24 feb 18. Due to the heavy rush out side the airport it took almost 15 min for me to enter the airport. I was still left with 50 min to departure when i reached the counter.. When i approached a ground staff of air india mr. G bhanu for help he was extremely rude and arrogant. Instead of trying to offer an helping hand he went on asking arrogantly 'who asked you to be late'.. And it's not my job to help you go somewhere else'. The said employee couldn't even talk decently to a person who asked him for help and rather was shockingly rude where in only thing he was required was to direct me or take me to a counter supervisor. Subsequently i approached a counter directly who immediately help me and got my boarding pass without any delay..in a place like delhi where there could be delays even after reaching airport well in time the ground staff could be much more helpful which will go a long way in helping a positive image of the airlines. However staff like mr. G bhanu who starts thinking that he can get away by misbehaving with passengers can completely alienate passengers from air india.
                                    Air India customer support has been notified about the posted complaint.
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                                      A
                                      Anita Agarwal Chokhani
                                      Feb 23, 2019
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                                      The staff at the check in counter in kolkata are bad misbehaved. They don’t spare 3-4 kg extra over 120 (6persons).
                                      Rude and bad service. No manners and ethics. They don’t know how to talk.
                                      When i arrived at my destination i have not received my baggage.
                                      Pure harresment. Few years back i had lost a bag on this airlines. The compensation is hardly anything. They charge exhorbident for excess baggage and for lost baggage they have little to compensate.
                                      Just praying that i get my baggage.
                                      Air India customer support has been notified about the posted complaint.
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