Air India Complaints & Reviews

I had the below ticket with air india for my mel - del travel, booked from makemytrip.

I travelled on 8th dec melbourne to delhi. But for some reason had to stay there longer.
Hence i called air india in end of dec (25-28thdec) and got my ticket status changed to open (Which ur agent confirmed).

My ticket was in kept in open status till june.

20 days back i called up air india and the cust care executive is saying your ticket status is shown as refunded in our records so talk to ur booking agent (Makemytrip)

I called up makemytrip now and they are saying that since the change was done by airindia team, they can't help. But yes ticket status is shown as refunded and not open.

My questions -
1. When i requested for placing my ticket as open, why is it marked as refund?

2. Since my ticket was partially used already, you told me that tickets cannot be refunded or changed to other passengers, hence i opted for open.
Now how your records indicate it as refund?

3. If it was refunded, where was it refunded to? I haven't received any money back? Nor makemytrip (I confirmed with them)

4. Since you moved my ticket, i am sure you have the call logs. Please check the records and confirm what i requested and then got a verbal confirmation saying that your ticket has been changed.
Since it was a open and not date issued, no mail was sent out to me.

Talking to your team is a challenge. Atleast 40 min of hold time. Hence i am writing to you.

Hope this is a quicker way of getting logical answers to my questions.

I cant just go around incircles, calling you and then makemytrip everyday.
—
On this mail thread i have checked with makemytrip again and the answer i get is - ticket has been put on refund status by airindia so they can't help.

I am sure you can definitely check the call logs about this ticket - that i had with your agent in dec - wherein i requested for a open status (As he advised that my ticket can't be refunded or cancelled)

It's high time i am going back and forth on this issue.

Since it's an error from your end to put it into refund instead of open status, give me another ticket / voucher of same value to be used next time. But what am i hearing is that for rs 50, 000 worth of my ticket and booking i am not getting anything back... Neither refund nor ticket (As i always requested).

Requesting immediate action and response please.
Pnr h0yf0
E ticket 098-[protected]

Manisha. [protected]@gmail.com

Manisha

Sir/ madam,
I had made an online booking of ltc-80 tickets with the pnr z0jt6 (Web reference aibe[protected]. However the money (Rs. 56, 763/-) had been deducted and the ticket was found to be cancelled due to the website server not responding. The transaction id for hdfc bank netbanking is reference number[protected].
It is requested that the refund be processed at the earliest to enable me to make the reservation once again.
Regards
Hardeep singh

Hi Team,

On 27 May 2019 the passenger was traveling through Air India from Mumbai to Chennai for the business purpose in Mumbai, Baggage tag No. (AI463908) has apparently been completely miss-placed and possibly off loaded. The ground staff at the lost luggage counter. We have been following up and filing complaints in all the possible ways we even reached customer care, the customer executive redirected us to go to Chennai or Mumbai to file the complaint which was ridiculos passenger is put up in Puducherry. Only one Person from Air India replied to my mail his name is Mr. Imran he gave me link to drop the feedback I did that but no response, How can Air India be so careless towards the passenger?

Regards

Shubha D

I contacted customer care to update my father's ticket to change place of origin from chicago to sfo. Since there is no option to make changes to the tickets online, i contacted air india customer care to do the needful. To start with, the customer care phone service is simply terrible, takes forever to get hold of an operator & then the wait time after the operator places your call on hold (And this happens several times) is just too miserable. Sometimes the call including the wait period goes on for over 30 minutes & even worse the call gets disconnected at times. Its like you have to experience the torment yet again. I am informed that the adjustable amount to be paid towards the ticket would be inr 12, 756 & i will be contacted shortly to help me with making the payment online through a link. Since i do not hear back for 2 days, i contact them again & now i am told that the adjustable amount has gone up to inr 22k. I, being the customer is being asked to pay double the fare for no fault of mine!

Until now no update received from their customer care. No calls/no email!

Pathetic service!

I have booked a flight for 24th of may from new delhi to jfk. I booked air india even after knowing that it has old aircraft compare to other airlines because it makes me reach in 15 hours. After 6 days i receive an update that they have changed the flight which will take about 21 hours to reach.

It is very disappointing and not expected from a government owned airline.

I don’t know what to say or do. I feel helpless.

On may 12, 2019, i was travelling back to canada and my first leg of journey was bangalore - chennai. I would proceed from chennai to dubai and then on to toronto. I knew i had excess weight and was prepared to pay for it. But as soon as i got to the counter and as i was putting my checked bags on to the belt, a supervisor comes along and says to the person behind the counter - weigh everything and take money. The supervisor's name was gurumukh. After trying to reason with the man, who was extremely rude and disrespectful, i gave up and went to pay for the excess baggage. There were 2 young men behind the windows. I said that was there to pay the money for the excess baggage and he said it was an extra bag. I asked them to call the counter folks and verify it. They made some calls and said that the supervisor confirmed it was an extra bag and the amount was inr17600. Again, i tried reasoning with the men but decided to pay and somehow get out of there. I was paying by card and gave my card to the person behind the window. He keyed in the amount and then gave the machine to me where it said "enter pin." i entered the pin and he gave me a receipt. When i checked the receipt, the amount was inr71600. I was aghast and asked how it became inr71600. I ask to see their supervisor and the two men looks at each other and after some conversation in hindi and phone call to someone said that they would return the money. They take the card back from me and do something and gives me another receipt saying that the payment has been voided and the money will be returned immediately. So, i call the bank and they said that the money has been taken but it has not been credited back. I ask the 2 men why it is not credited back, they then say it will take 3 hours. The 3 hours has now become 8 days. Well, after voiding the invoice, unbelievably, they still take ask for inr17600. By then, i just wanted to get out of there and paid the money. I then went to see the supervisor (Gurumukh) who was no where to be seen but instead met with ravi. I repeated the entire incident once again and he apologized. I asked if they did not feel ashamed to take any money after having cheated me of inr54000.
I hate to say this but i think this plot to take money started with the officer gurumukh when he looked at me and said "weigh the bags and take money."
Is air india going to do anything about this? Does air india have any ethics? Is air india that corrupt?

I have booked a ticket from tirupati to hyderabad my flight boarding time is at 14:15 without any intimation they saying that flight is delay by 5hours 19:15 since we are waiting for last 7hours they don't have any responsibility about the passengers and coming back and saying its again late the flight. Very worst airlines
So bad experience not to travel with air india

Mr. Amit kumar a ground staff at Bhubanewar airport is ver rude and misbehaved while i was checking in for my flight to delhi.
He abused me and delayed my checkin for just his arrogant attitude.
He even quoted that he is relative of jayant sinha and he will not be punished.
If thats the reality then it is very dishearteing to know that

I haven't received the check-in luggage. Pir number is ccuai32380. I called the ai desk at [protected]. The lady who received the phone told me that i 'may' get the luggage on 19th may evening through ai020 flight. I need compensation for this delay and she refused to give compensation. The behavior of ai staff at ai baggage counter reflects how professional and unethical service ai provides.in future i will never book any ai flight. I am really frustrated by the service.

1. I want my check-in luggage quickly.
2. I want compensation for this delay.

I have travelled on 27th april 2019, due to manual entry process, one of my baggage missed and i registered complaint in the same day. The baggage missed due to the manual entry process. We have travelled out of delhi on the same day and i have purchased all the new cloths. I need to claim and again i have registered complaint manually in air india airport but there is no update from air india. Complaint no is 22909.
If i didn't get any update from air india team will register complaint in consumer court.

Thanks,
Jaya

Sir i had a flight on 13 may 2019 from bangalore to ranchi via bhubaneshwar. When i shown pnr :-j44yy, to the counter they given me one boarding pass and told me to go the gate no 1. After that i proceed to security clearance and then after security clearance i reached gate no 1 and waited for flight till around 11:00 am. But that flight number which was printed on boarding pass noy showing on screen it than i doubted and enquired to air india staff. They told me your flight is already take off and you missed the flight. Then they said that through wrong boarding pass you entered. Bangalore to bhubaneshwar boarding pass not there only bhubaneshwar to ranchi boarding pass given to me. The air india staff is telling that several time tried to call you but your call was not reachable. I also confirmed them that i didn't get any call from your side. I talked to manager of air india also but they he is telling that no show is showing, so we can not tdo anything even though they are accepting there fault. They told me to make complain online through mail. Due to negligence of your staff i lost my money and flight also. So this was total scenario which happened to me and i miss my flight because of ground staff negligence who has given me wrong boarding pass.. So therefore i request your kind office please return my money. Or else provide me a same journey on next date.
Thanking you.
Ashwani grain
Pnr:j44yy

Https://www.aanavandi.com/blog/mis-behaviour-air-india-crew-pass8engers/

Hi,

I am vaisag, from dubai. I have seen one this video that showing misbehaving crew in airindia, she doesnt keeping manners so cruel i was not travel with this flight but i am frequent air india traveller, sometimes i felt this kind of experiences but didnt complaint, please take action immediately.

Thanks

Dear team,

Kindly be informed, i traveled in riyadh (Saudi arabia) using air india flights at last to last week (I. E. 29th april to 06th may, 2019).in this trip, i used your four flights (I. E. Delhi-mumbai, mumbai-riyadh, riyadh-mumbai & mumbai-delhi) & ticket was booked prior. I faced a lot of complications in travel due to your services & earned very worst experience.

The 1st flight (I. E. Ai - 887) was scheduled to depart at 07:00 am from delhi to mumbai. When i woke-up at 3 am at morning on 29th april, i received an sms i. E. (“air india flight ai887 del-bom of 29-apr-2019 shall now operate as ai665 on 29-apr-2019 and depart at 0800 hours”). I reached on air india counter at delhi airport exactly at 5:00 am. I handed over my flight ticket & passport to the executive for ticket booking. He checked the documents with required information in his system & took 15 minutes to expose the fact i. E. “there might be some issue with your flight, you may proceed to supervisor counter.” even after sharing the flight cancellation message. Then i reached at supervisor counter with my luggage. At this time the supervisor took net 1 hour in ticket booking & printing the boarding pass. When i tried to ask the reason for long delay in between, he replied in a rudely manner that flight got cancelled & it was not his problem. Even in between he handled the couple of other cases for flight booking. I was helpless at that time, standing & watching towards his face only. Then i took the boarding pass & proceeded towards respective gate for boarding.

The 2nd flight (I. E. Ai – 921) was scheduled to depart at 12:30 pm from mumbai to riyadh on 29th april but it got delayed by more than 3 hours. Its arrival time at riyadh airport was 02:30 pm but it was landed at approx. 07:30 pm. Actually there was very crucial meeting scheduled with my client at evening (I. E. From 04:30 pm onwards) on same day in riyadh but i missed the same due to flight delay.

The 3rd flight (I. E. Ai – 922) was scheduled to depart at 06:45 am from riyadh to mumbai on 06th may, 2019. Also, the return journey from riyadh to delhi was scheduled using connecting flights. I already made the web check-in for this journey. I reached on air india counter at riyadh airport about 04:30 am. I handed over my flight ticket & passport to the executive for ticket booking. He checked the documents with required information in his system & said that flight from mumbai to delhi is not showing open, so you have to wait at least for 30 minutes. After 30 minutes when i asked the status, again he told the same thing & suggested for wait. Hence, i had to wait approximately for 1 hour in standing position as there was not any seating arrangement. Finally the executive told me that flight is showing now but there’s some issue with luggage. He printed the boarding passes & suggest to take the entire luggage inside the flight/cabin. Although he told to the security guys for allowing to take the luggage inside. Then with much difficulties i reached at respective gate with my entire luggage for boarding. Again this flight got delayed for 1 hour. It was very strange & terrible for me.

The 4th flight (I. E. Ai – 687) was scheduled to depart at 04:00 pm from mumbai to delhi on 06th may, 2019. I reached at mumbai airport, took my entire luggage & completed the immigration. Then i came to know that my flight ai687 got cancelled, new flight (I. E. Ai144) will operate instead of cancelled flight & will depart at 05:00 pm. After this i lifted my entire luggage, reached at air india ticket counter for luggage check-in with much difficulties, received the new boarding pass & proceeded towards respective gate for boarding. By-chance the new flight was on-time & i felt some relax 

In-short, it was the worst travel of my life that has provided very bad experience to me & illustrated the actual reputation of air india. However anything cannot heal the loss of my precious time & difficulties faced by me during this travel but there should be some monetary compensation given to me. You must take the corrective actions in order to resolve the all reported issues of your services.

I was on board in ai 645 on 14th may 2019 with my 7year old kid, flying from mumbai to jodhpur.
The flight provides you with the food while on board. That day the vada pav served to us had a nylon string inside the vada. This is a sheer lack of check and complete negligence on what is being served to passengers and how it can have a bad to worse effect on the health of a passenger. This has really disappointed and am now worried what could have happened if my child would have eaten it!
This was reported to flight attendent ms manjusha, who said that they will take the matter ahead but did not provide with any email id for complaint.
Pnr - hmmnl / etkt no[protected]/72
Passenger name - monika jain and master advait jain
Email - [protected]@gmail.com

Dear sir/madam,

I along with my family had been booked on air india flight no. Ai-101 with pnr number jor7e on 02/05/2019 and later on the flight got subsequently cancelled. My wife was supposed to take the connecting flight to canada the next day i. E. On 03/05/2019 (Copy of ticket attached).

We had no option but to cancel the flight and book another flight on spicejet. Also, i am suffering from a very bad left knee pain and cannot walk comfortably (Doctor prescription attached).

I would now humbly request you to kindly consider my complaint on a sympathetic and humanitarian grounds and arrange to refund the full amount of the tickets crediting the credit card through whom it was booked for 3 passengers viz. Alice gonsalves, titus gonsalves and tarush gonsalves.

Kindly consider the request on a priority basis and oblige.

Regards.
Titus gonsalves
Passenger

I had a confirmed ticket for 5 passengers (Pnr : yxr87) on flight ai715 on 10th may, 2019. According to the ticket counter closing time was 45minutes prior to departure time ie 10:35am (As the departure time was 11:20am). We reached the counter at 10:30am, but the guy at the counter told us that we were late and he hurriedly write down on our ticket that we reached at 10:45am.
Still, i didn't understand what he was trying to do. He told us to go to one counter with an old lady with a very bad temper. She just started scolding us that we were late, counter closes and all passengers were on board with full seat (Maybe overbooking??). While she was scolding us and giving us lecture, they still let another guy in (Indian looking not like us).
After that she refused to talk to us and told us to go to the front desk. The lady at the front desk was very helpful. She told us to plead with the old lady as the plane is still on the tarmac and they haven't started boarding also. We went back to the old lady who refused to help us.

Im very upset with the behaviour of the guy at the counter who wrote down wrong timing of our reporting at the counter and the old lady who refuses to help us. The guy at the counter initially even wrote 11:45am as our reported time which he later changed to 10:45am.

Is this the way you treat your passengers/guests/customers. Is it because i don't look indian enough. Im very surprise and upset by your ground crew behaviour.

Sir,
I want to inform regarding service and responsibilities showing air india staff.
I travelled from visakhapatnam to mumbai by ai 651 on 11 may 19 and by ai 681 from mumbai to kochi. At arrival at kochi i not received my baggage then after consulting air india staff at kochi i lodge complaint my file no. Cok ai 42073.
Since today morning i called so many time but nobody is responding to resolve the issue. Mumbai air port staff saying your luggage forwarding message not received from visakhapatnam and kochi is saying i lodge complaint i m not responsible you contact mumbai. Finally i m getting harrashed, everywhere customer is suffering but air india not taking any responsibility. Customers care which is 24x7 service saying today is sunday because of that staff is not available in office. Can you agreee with this if yes than where is customer stand.
Regards,

Sir,
I have the honour to inform you that i have booked tickets inadvertently twice in same flight, same passengers (My wife & daughter) and same date. It may more specifically state that
1) booking has done for 04/06/2019 & 10/06/2019 through easy my trip vide booking id no. Emt 57034872 with pnr nos. Hodlr, hodlc, hodlr, hodlc in f/o smt rumi (Datta) sarkar & minisha sarkar fo to and fro journey between kolkata & guwahati.
2) inadvertently done another booking for 04/06/19 & 10/06/19 through air india web site vide web reference: ai be 47411236/ pnr - jsrf5 in f/o smt rumi (Datta) sarkar & minisha sarkar for to & fro journey between kolkata.

In both cases, flights, passengers, date & timing of flights are same but only difference is booking agency. One has done from official web site of air india and other has done from easy my trip.

Both tickets booked from different agencies are attached herewith for ready reference.
In view of the above, you are requested to take necessary action towards cancellation of one booking for two passengers for the dates 04/06/19 & 10/06/19 (Ie direct booking from air india site) & retain the other one and refund the full value of two tickets for to & fro journey between kolkata & guwahati.

Thanking you,

With regards
Sanat sarkar ([protected]/[protected]
7 (Seven) mails have already been made but no reply is yet to be received.
Please help..
What should i do?

Dear sir,
1. Kindly refer to my reservation via booking ref. (Pnr) no. H2ddg.
. On 27 april, 2019, your flight no. Ai 9604 from allahabad to delhi was delayed by long time.
Air india office at allahabad told me that it was not certain when it will arrive.
Thus, it was not possible for me to reach delhi before my next schedule ai flight which was just after.
2. Also refer to my. Reservation booking ref no jmdrb.
On 28 april, 2019, i have to catch ai 173 from delhi to san francisco at 03.30 hours.
3. Obviously, because of your delayed ai flight from allahabad to delhi, i would have definitely missed
My connecting ai 173 flight from delhi to san francisco.
4. I, therefore took other indigo flight from lucknow to delhi to board ai 173.
5. It incurred great loss of about rs.20, 000/= to me to do so.
6. I request you to bear this loss of rs. 20, 000/= and pay it to me.
7. Please reply me immediately, otherwise i will be forced to approach some appropriate authority for redressal.

Yours sincerely,
(Prof). Bal krishna agrawal
Ex head of physics department
University of allahabad
Allahabad-211002
Mob no. [protected]

I had booked flight ticket form visakhapatnam to mumbai on 2nd may 2019.
Thru flightxp,

Pnr no hyy8j, ticket no[protected] trip no[protected] no line booked via credit card yes bank [protected].

Due to fani cyclone our flight got cancelled on 2nd and from airport i request to reschedule on 3rd may next day but air line had reschedule on 4th may which was not acceptable. I had informed airline to cancel mu booking immediately and process 100% refund as informed duty manage and your staff at vizag on 2nd evening,

I was given letter from air india duly stamped and was informed that ticket is cancelled and i will be getting 100% refund. Now flightxp has informed in writing that cancellation would be applicable as per airlines.

Need you help for processing 100% refund rs 13, 461/-

Thanks

Rajendra devadiga
Mumbai
Mobile no [protected]