Air India Complaints & Reviews

Dear sir
I traveled from hyderabad to delhi and delhi to hyderabad in ur air line, but unfortunately i lost my boarding passes, when i submit my ta form with air india issued ticket, the company asking for boarding pass, i request u please send two boarding pass. So that the company will release my ta.
First trip:
Hyderabad-delhi
Issuing airline: air india
Issued date: 31oct18
Web reference: aibe45021294
Booking reference no (Pnr): z5g2d (Ai)
Ticket no[protected]
Name - pratap sekhar puhan
Hyderabad to delhi (Travelling date-18th november-2018)
Second trip: delhi to htderabad
Issuing airline: air india
Issued date: 01nov18
Web reference: aibe45034722
Booking reference no (Pnr): hrt1q (Ai)
Ticket no.[protected]
Name - pratap sekhar puhan
Delhi-hyderabad (Travelling date-24th november-2018)

We had booked air india carrier from Mumbai to bhuj dated 7th Feb 2019.

On 1st Feb 2019, i received communication from air India stating that they have cancelled the flight which we booked.

When called customer care, they told air India has stopped their operation from Mumbai to bhuj from 5th Feb till 11th Feb and asked us to consider changing trip date.

We had return flight and everything booked in bhuj from 7th the 10 feb and we couldn't take this option.

We had to book another carrier - jetairways for 7th feb and that costed us approx. 21000 more flight fare than we had booked earlier.

Re: claim (Ahl) bkkai 12743

Air india lost my luggage in bangalore on dec 28th 2018. It was returned after 13 days.

I have had to incurr various expenses and have been promised that i will be reinstated. However i have sent emails to various customer services people, talked to people on the phone and even gone to see air india in mumbai airport, without resolve.

After 2 months of communications from my side, mostly without response, i am feeling dissapointed at air india 's inadequacy to provide adequate customer service. Further, here applies the international rule for airlines that they are responsible for the costs of nessecities if luggage is lost more than 24hrs.

I would like air india to refund me for expenses made and would like to receive an aplogy for the inconvienience caused by the loss of luggage

I am Y N SUKUMAR booked my flight ticket from Vijayawada to Visakhapatnam vide AirIndia flight NO. AI 9528 on 11.02.2019 through PAYTM . My booking ID - [protected] and PNR NO. was JMQOB. The total amount paid by me Rs. 6394/-. Till date, I have not received the refund. I REQUEST FOR EARLY REFUND OF THE AMOUNT PAID BY ME.

REGARDS,

Y N SUKUMAR
[protected]

I was traveling by air india from. Delhi to dehradun on 24 feb 18. Due to the heavy rush out side the airport it took almost 15 min for me to enter the airport. I was still left with 50 min to departure when i reached the counter.. When i approached a ground staff of air india mr. G bhanu for help he was extremely rude and arrogant. Instead of trying to offer an helping hand he went on asking arrogantly 'who asked you to be late'.. And it's not my job to help you go somewhere else'. The said employee couldn't even talk decently to a person who asked him for help and rather was shockingly rude where in only thing he was required was to direct me or take me to a counter supervisor. Subsequently i approached a counter directly who immediately help me and got my boarding pass without any delay..in a place like delhi where there could be delays even after reaching airport well in time the ground staff could be much more helpful which will go a long way in helping a positive image of the airlines. However staff like mr. G bhanu who starts thinking that he can get away by misbehaving with passengers can completely alienate passengers from air india.

The staff at the check in counter in kolkata are bad misbehaved. They don’t spare 3-4 kg extra over 120 (6persons).
Rude and bad service. No manners and ethics. They don’t know how to talk.
When i arrived at my destination i have not received my baggage.
Pure harresment. Few years back i had lost a bag on this airlines. The compensation is hardly anything. They charge exhorbident for excess baggage and for lost baggage they have little to compensate.
Just praying that i get my baggage.

I had book 2 tickets by ai 639 flight dt 21.02.19 which was scheduled at 10.40 am from mumbai to bangalore. The flight was preponed by air india without prior intimation. The intimation was sent on my mobile only 3 hrs before departs. Since i was on the way to airport i couldn't see the information. I was at gate at 10.00 am but by that time flight was moved. Company is not ready to refund my amt or doesn't adjust in next flight. Prior intimation before 12 hrs must be provided.

My name is abdul umar i had received a message from [protected]@jobs updates. Quikr.com names bhartendu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, i'd proof, education certificate and updated resume on what's app number +91 [protected]. When i chatted to this number he replied me my job post is ticketing at vijayawada airport terminal-1 (Vijayawada) and my joining date is february 20 of 2019. There was no interview, direct joining only. Then air india application [protected]@rs.1550 pay till today by online then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (1550) and sent receipt or screen shots of online transactions. For proof he sent i'd card, so i believed him then sent rs.1550 via paytm. After that i asked him letter. Then his mind changed again he asked me training fee 8300 for 15days and it's also refundable in 1st month of salary, so i had paid rs.8300via paytm and he said to pay mnr processingfees (15, 230) rupees, he said don't worry we air india do not do such thing pay till today i will dispatch letter today. I asked him where letter, he is telling dear now vacancies are closed. So what i will do? Am i lost my (1550+8300+15230) rupees, totally 25, 080rupees. How can i return back this amount?
His address and phone. No. Given below
Mr. Bhartendu namwal cabin no.8, 2nd floor
Air india head office air india building, marine drive,
Nariman point mumbai 400023.
Mobile no. [protected]
I have attached his id card picture which he sent me as a proof and also attached paytm screen shots of rs.1550and rs8300 and rs.15230. Totally 25, 080rupees.
Please please please take care of this
Regards
Abdul umar
[protected]@gmail.com
Andhra pradesh.

I booked 03 business class ticket (Pnr-yf8y0) ticket number[protected],[protected] and[protected]Sector delhi-bhopal) for travel date 16/02/2019 by paying 72360 miles+ rs2613.
I was issued boarding pass of business class but i when i reached inside the flight, i was shocked to see that there was no business class in the flight. All the seat were of economy class.
This was a case of cheating by air india with me.
I had to suffer mentally also because i had to travel by economy class.
Kindly take up the matter with air india

My name is Abdul umar I had received a message from [protected]@jobs updates. Quikr.com names Bhartendu namwal mentioning that my job application has been selected in Air India for domestic Airport, for joining send passport size photo, I'd proof, education certificate and updated resume on what's app number +91 [Protected]. When I chatted to this number he replied me my job post is Ticketing at vijayawada Airport Terminal-1 (Vijayawada) and my joining date is February 20 of 2019. There was no interview, direct joining only. Then Air India Application [protected]@Rs.1550 pay till today by online then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (1550)and sent receipt or screen shots of online transactions. For proof he sent I'd card, so I believed him then sent Rs.1550 via paytm. After that I asked him letter. Then his mind changed again he asked me training fee 8300 for 15days and it's also refundable in 1st month of salary, so I had paid Rs.8300via paytm and he said to pay MNR processingfees (15, 230) rupees, he said don't worry we Air India do not do such thing pay till today I will dispatch letter today. I asked him where letter, he is telling Dear now vacancies are closed. So what I will do? Am I lost my (1550+8300+15230)rupees, totally 25, 080rupees. How Can I return back this Amount?
His address and phone. No. Given below
Mr.Bhartendu Namwal cabin no.8, 2nd floor
Air India Head office Air India building, Marine Drive,
Nariman point Mumbai 400023.
Mobile no. [Protected]
I have attached his id card picture which he sent me as a proof and also attached paytm screen shots of Rs.1550and Rs8300 and Rs.15230. Totally 25, 080rupees.
Please please please take care of this
Regards
Abdul umar
[protected]@gmail.com
Andhra pradesh.

Dear air india team,
Confirmation number: yrpyd (365vvy)
Name: kannan ganesan

I have booked ticked for travel from frankfurt to chennai on 15/2/19, original schedule time at frankfurt is 15.45 for ai 124, the said flight got rescheduled at 16.45 and again at 17.05, i have to catch the connection flight at mumbai to chennai @ 5.55 a. M (Ai 570), the said flight also rescheduled at 7.10 a. M, due to late arrival of ai124 at mumbai airport and i have to collect the baggage and also immigration check in, i am not able to catch the 7.10 am connection flight. More than 5 passengers missed the flight, air india also admitted the mistakes and informed to make some alternate arrangements. Finally they issued new boarding pass to travel in ai 0094 at 18.30 on16/2/19 for travel from mumbai to chennai. Originally i have to reach at 8.05 a. M on 16/2/19, but due airway's mistake, i reached at 20.30 on 16/2/19 with a delay of more than 12 hours. I lost my important plans scheduled on 16/2/19. Even they have not arranged for break-fast also on 16/2/19, i had spend from my own pocket. I send two message to airways by mentioning the details and inform them to refund the money along with compensation for lost of my plans and mental agony, but there is no revert from air ways. I once again request the air india to refund the ticket fare (Frankfurt to chennai) along with compensation.
I faced bad experience with air india service.

I have traveled from mumbai to singapore on 22nd january 2019, and returned on 27th january 2019. I have lost my boarding pass. I need duplicate boarding pass. My details are following

Name - bipeen narayan desai
Ticket number:[protected]
Booking id: bom00bzg5gn
Date of journey - 22 jan 2019, 23:50
Flight - ai 342

Return journey: 27 jan 2019 19:45
Flight - ai 343

Pls email my duplicate boarding pass.
Email id - desai. [protected]@yahoo.com
Mobile - [protected]

I had booked a to and fro ticket to delhi for journey on 13.02.2019 for an urgent assignment. The details of the onward flight is as under
Flight no. Ai 809
Ticket no.[protected]
Pnr no. Ytc28
I reached the airport at 9 a. M. For the flight departing at 10.00 a. M. I tried to print my boarding pass from the machine installed, but could not. I asked the attendant to help. He tried twice but couldn’t print the boarding pass. Asked me to collect from the counter and said for delhi flight always issue. Waited for my turn inspite of big queue. Time 9.25 by then. I told the attendant time is running out and it will be difficult for me to reach the counter for my boarding pass. He replied they would be calling out, so you please wait. It was 9.35 by then and so i asked the supervisor who was calling for some other flight, about the boarding of my flight, but to my dismay that informed boarding pass issue has been closed for my flight and now you cannot enter. I, along with the lady who stood in the queue after me argued with the lady officer in charge but to no avail.
I missed my important meeting arranged by the ministry, lost my face in front of my superior who has given me this assignment, also my to & fro ticket booking amount close to rs.20000/- for no fault of mine. When you people were aware that the machine is not working, why was the needful not done. What is your system in such circumstances to approach the counter in time and get the boarding pass?. You can very well verify the details of what i had mentioned above from the cctv installed in the premises.
Kindly refund me the entire fare at the earliest and also see to that the passengers are not inconvenienced. The details of the return flight is as under
Flight no. Ai 191
Ticket no.[protected]
Pnr no. Ytc2m

Complaint - I am extremely dissatisfied and disappointed customer. I cancelled my original flight of 10 feb from Delhi - London. I spoke to customer services on 9 feb between 5 - 7 pm and rebooked my same flight for 6 March same time. The agent confirmed the booking and advised that I can pay the money difference by 13 feb. (Peanalty £125 + fair difference £6). But when rang on 13 to make that payment I was told nothing was reserved and advised I had to pay double the amount. Disgraceful service. I attempted to contact and log complaint, called contact centre people passed me around from department to department, and then hung up. Issue is still unresolved as I don’t know where to go.

Dear sir,
I have lost my boarding pass and now for claiming of lta in my company i have urgent requirement of duplicate copy of boarding pass (Pdf), so please send me its duplicate copy on my mail id. ([protected]@yahoo.co.in).
My journey details are -
Pankaj kumar srivastava
Booking reference no. (Pnr) - h78yf
Web reference - aibe34119674
Issuing airline - air india limited
Issued date - sun, 20 aug, 2017
Date of journey - 05.04.2018
E. Mail id - [protected]@yahoo.co.in
Mo. No.-[protected]

I took air india flight # ai102 on feb 11th at 2:20 from jfk airport. I have a medical problem with my balance and speech. There were 3 men in the flight who were drunk. Two of them were sitting next to me. They made fun of me and told me that i am abnormal. They were throwing the food and were not let me have my food. They troubled me so much and they were misbehaving with other women that the pilot had to come and warn them. They were already drunk when they came in the flight. One of them was a nypd cop. I took air india for the first time and had so much problem and i will not take it next time. I won't blame the passenger but i will blame the airline. We pay so much and get humiliated. No one from the crew offer me to change my seat. I'm so much hurt by this and more over i had to sit with them for 13 hours.

Flying from sydney to dharamshala
Pnr: ymr1g
19th april-28th june (3 people including infant)

I recently booked flight tickets via air india, when i called the service line to book seats because i am traveling with an infant one would presume that you will definitely be provided with bassinet seats. You cannot expect the parents to fly from sydney to delhi 13 hours, without a bassinet seat.

I was astounded and appalled, to say the least, that when i spoke to the representative & team manager (Tm) there was no duty of care, they simply said there are no seats available while going and coming back.

The purpose of booking these seats so much in advance was to just to make sure that bassinets seats are available, how on earth is it possible that these seats are all booked???, why did the airlines accept the money if there are no seats available???. If i had to book the same tickets with other airlines they would offer these seats as a duty of care, an infant cannot travel in a seat or the parents cannot hold the infant for 13 hours, its a given, provided the customer books it late and the seats are not available but the airlines will inform you which is understandable.

We talk about "incredible india" and this airlines represents india as it says “indian airlines" the response from the tm was and the staff was shocking, she simply said please lodge a complaint, no wonder this airline is on the verge of being sold out. An issue which could have been easily resolved, these people did not show any empathy whatsoever, refused to understand the situation, i am sure they lied to me that there are no bassinets seats available, i have come across airport managers who try to advocate for the airlines and here we are, what a contradiction.

I hope when someone reads this email looks into this further and rather than flicking this request here and there takes ownership and resolves it for me with a positive reply.

Waiting in anticipation!
Regards
Rohan manhas

I had also received today a call from one Mr. Ankit

A/c number [protected]
In favour of Air India Limited
Ifsc BKDN0721191

While the person told that he was the HR and asked me to pay a fee of Rs 8500 which will be reimbursed.

Please look into this

Message received is

AIR INDIA
Dear candidate
You Are Selected For An Interview.
For More Details Download Your Interview Letter Click Here

http://www.airindiahrd.in/1.pdf

Hello,

I am anand safi, 28 years old indian who probably made the biggest mistake of his traveler life - flying air india for international travel.

I want to invite you on a journey o[censored]ntrained staff, a test of patience and a misery caused over and over by none other than our national carrier air india - the one whose pledge of excellence and treating passengers to a maharajah experience is supposedly marketed.

Today, we will just go over the details of my dreaded journey and failure of air india in every single aspect.

Journey:

Me and my wife, tithi vaghela, booked a roundtrip flight from newark (Ewr) to ahmedabad (Ahm) via bombay (Bom). The two flights i want to talk about are ai 144 from ewr - bom on dec 29, 2018 and ai 191 from bom - ewr on jan 29, 2019. My flight pnr for reference is httn7.

Ai 144: ewr - bom dec 29, 2018

The flight was a really old one and my entertainment system did not work. I informed the steward and he said he will be right back to help. Not only did he fail to come back, he did not respond a single attendant call i made over the 13 hr journey. Later, when other passenger complained of entertainment system not working, he laughed off and joked how miserable and old the planes were so there is nothing that can be done.

Ai 191: bom - ewr on jan 29, 2019

I have never been on a more miserable flying experience ever in my life over the past 15 years with 100+ flights and international travel. Just to capture the mental torture and trauma:

1) our scheduled departure from bom was at 1:30 am on jan 29 2019

2) they informed us that wind was causing a take-off delay due to our plane being heavy so they waited till 3am

3) at am, they informed they offloaded some weight off the plane [[lots and lots of passenger luggage randomly offloaded - we will come back to this later]] so finally flight took off

4) the air hostess and stuff was the most unprofessional, less skilled and untrained i have ever seen. On this 16 hour journey, the only time they appeared was to serve food 2 times. I saw at least 8-10 attendant calls including mine left unattended. Not even a courtesy check on what passengers were calling them for. It was bizarre as if there was not staff for 90% of the flight time.

5) my wife got a headache in the final couple of hours of the flight and was feeling nauseatic. She asked the air hostess who just happened to be serving lunch then for medication. The air hostess replied "we might have something for headache. I will check and bring back". As we know by now, she never came back. My wife being in unbearable headache and pain got up, walked back 30 rows and asked her for medication.

6) they only served 2 meals on the flight. The break between breakfast and lunch was over 7 hours leaving me and many fellow passengers in shock. This is the worst meal service from staff and time schedule discipline i have ever seen or heard of.

At ewr - when ai 191 landed

To add to the misery, once our flight ai 191 landed at ewr, they informed us that lots and lots of bags have been left behind at bombay. There was chaos all over the baggage claim area as people were trying to get a sense of what arrived and what was left behind. Me and my wife only got 3 of our 6 bags at ewr

Baggage claim counter - airline services at ewr

After much confusion, i went ahead a filed a claim for my 3 missing bags which were left behind for a random reason at bom. To our shock, they informed us that our bags will arrive in 4-5 days. This statement still aches me seeing the pathetic customer service. My work clothes, a god mini-statue and wedding clothes with snacks are in my bag. It is 16 hour journey from bom to ewr, yet they are so casual that they will take 4-5 days for delivering luggage causing serious problems with my routine back here in newark.

Baggage service help desk - god help me

Once i came back home, i found via bag tracking claim number that "the staff has entered my address incorrect on the claim". I gave them the correct address, i have proof of the receipt yet my address is totally wrong on the claim site.

I have been trying to contact the air india ewr baggage claim as well as management staff since 50+ hours. After 60+ phone calls unanswered and 25 emails, i am yet to receive a single acknowledgement, response or correct address change confirmation.

My bags got delivered after 6 days finally, still with incorrect address howing on file!

Action requested

I have not heard back from a single person in air india management, aviation ministry, pmo office and beyond even acknowledging me plea and sending dozen emails.
Hope this email to you can become the voice!

I frame this email heartbroken, dumb founded and at a shock of professionalism from air india and especially ewr air india staff. I am myself ashamed of just reading this note on what a pathetic job this was on air india part and we call this our national airlines.

I sincerely look forward to a resolution and hope at a minimum for:

1) compensation for the horrible journey, trip delay, negligence, stress, unprofessionalism, ignorance, mental torture and baggage delay with no response at all

2) given your authority and power, i request you to look into these serious conditions and continued failure on the part of our beloved airlines.

Your fellow indian & friendly traveler,

Anand safi

Dear sir,
I had cancelled an ltc ticket on 25 dec 2018 and a mail was sent to e-commerce of air india on 26 dec 2108; but the refund is not yet credited to my account even after the lapse of more than a month.
Initially i tried to cancel the ticket on line through the official website of air india. But the site was showing a cancellation charge of rs.5000/- whereas the ticket was an ltc ticket where cancellation charges was zero. Hence i have cancelled the ticket telephonically.
I had again written to e-commerce on 02 jan, but no response.
Hence i have sent a mail to delhi corporate office of air india on 03 jan 2019.in turn corporate office, on 03 jan itself, directed e-commerce to refund the cost of cancelled ticket.
As there was no any result upto 16 jan, i had again sent a mail to delhi corporate office, wherein i got a mail from e-commerce on 18 jan that "the refund was processed on 07 jan and requested to allow 7-8 working days for the refund". Here it is pertinent to mention that 24 days has already elapsed since my approach to e-commerce.
Any how, since the refund was not effected after 12 days, i had again sent a mail to e-commerce with copy to corporate office on 01 feb 2019.
Now the both the offices of air india is keeping a silence and the refund is not yet effected.
Hence it is requested to accord necessary action to credit the refund to my account from which the ticket has been purchased and oblige.
Details of ticket are as under:-
Flt no. Ai 728/9505
Sector guwahati-bengaluru-kochi.
Date 31 dec/01 jan
Pnr hy8m4
Ticket no.[protected]
Class of booking ltc (H, h)
Name kuttappuram kochunny raveendrababu
Date of cancellation 25 dec 2018.

Sincerely yours
-sd-
(Raveendrababu)

Mails exchanged are pasted below for your perusal please.
Refund of cancelled ticket
Inbox
X

Raveendrababu kochunny
Attachments
Jan 2, 2019, 12:26 pm
To hk

Dear sir,
I had cancelled an ltc ticket on 26 dec 2018 telephonically through telephone number [protected].
I had sent two mails also requesting refund of cancelled ticket to this email id, but it is disgusting to notify that the refund is awaited even after a lapse of a week.
I am forwarding the details of cancelled ticket once more.
Pl take a note that, if the refund is not effected within 24 hrs on receipt of this mail, i perforce assume that i am free to move legally and through social media against air india and airindia shall be held responsible for all related expenses and damages thereof.
Details are
Booking ref aibe 45709136
Pnr hy8m4
Ticket no[protected]
Name raveendrababu kuttappuram kochunny
Date of travel 31 dec/ 01 jan
Date of cancellation 26 dec 2018
Type of ticket h, h class ltc
Flt no ai 728 / 9505
Sector guwahati - bengaluru - kochi
Ac to which credit reqd sbi credit card [protected]
Regards
Sincerely yours

Attachments area

Raveendrababu kochunny
Attachments
Jan 3, 2019, 10:46 am
To corporate. Delnr

Dear sir,
I had been contacting your ecommerce section from 26 dec for the refund; but my waiting is all in vein.
Pl do the needful for the refund of cancelled ticket without any further delay and confirm.
You may please call back at [protected] or [protected] if any details are required.
Sincerely yours

Attachments area

Corporate delnr
Jan 3, 2019, 11:17 am
To ecommerce, me

Dear team e commerce,

Kindly see t/m and action. Please connect with mr raveendrababu for any clarification.
—
Thanks & regards,
Manisha misra
Corporate help desk nr
Sales & marketing,
Air india,
New delhi.

— original message —
From: raveendrababu kochunny

Raveendrababu kochunny
Jan 16, 2019, 8:00 pm
To corporate

Dear sir/madam,
I regret to notify that the refund of the ticket cancelled on 25 dec 2018 has not yet been credited to my account despite of a lapse of 22 days and a lapse of 13 days from my approach to you and thence forth your intetvention.
Here i would also like to notify you that i have initially writen to ecommerce on 26 dec itself.
Reason for this abnormal delay in refund of the cancelled ticket is neither understood nor appreciated.
An earliest action is once again requested from the refund of cancelled ticket.
I would also request a line of response from your office regarding the reason for this abnormal and un-acceptable delay and what action is being initiated from your end against the defaulter.
Thanking you in anticipation.
Sincerely yours

Ecommerce
Jan 18, 2019, 7:32 pm
To me

Dear sir,

Refund processed on 07 jan 19.
An unprecedented huge volume of mails
Has created a backlog resulting in delay,
That is deeply regretted.

Please allow 7-8 working days for the refund
Amount to reflect in the debited account
Used for the transaction.

Thanking you,
Regards,
Ecommerce helpdesk/vjs.

From: raveendrababu kochunny
Date: jan 16, 2019 8:00:54 pm
Subject: re: refund of cancelled ticket
To: corporate delnr

Dear sir/madam,
I regret to notify that the refund of the ticket cancelled on 25 dec 2018 has not yet been credited to my account despite of a lapse of 22 days and a lapse of 13 days from my approach to you and thence forth your intetvention.
Here i would also like to notify you that i have initially writen to ecommerce on 26 dec itself.
Reason for this abnormal delay in refund of the cancelled ticket is neither understood nor appreciated.
An earliest action is once again requested from the refund of cancelled ticket.
I would also request a line of response from your office regarding the reason for this abnormal and un-acceptable delay and what action is being initiated from your end against the defaulter.
Thanking you in anticipation.
Sincerely yours
(Raveendrababu).

—

...

[message clipped] view entire message

Raveendrababu kochunny
Jan 30, 2019, 10:28 am (5 days ago)
To hk

Dear sir,
Please refer your mail of 18 jan wherein it was confirmed that the refund of cancelled tickets will be effected in 7-8 working days. Whereas it is not credited after a lapse of even 10 working days.
Kindly let me know the present staus of refund.
Also please take a note that the ticket was cancelled on 25 dec 2018 and i have sent mail to e-commerce on 26 dec itself. Hence more than a month has elapsed since then.
Regards
Sincerely yours

Raveendrababu kochunny
Feb 1, 2019, 1:58 pm (3 days ago)
To corporate, hk

Dear sir,
It is regretted to notify you that the refund is not done after a lapse of more than a month after the cancellation of the ticket and my writting to ecommerce and corporate office.
I would like to request you to let me know the reasons for this abnormal delay and how much more delay is anticipated.
A line of response is solicited.
Sincerely yours