Air India Complaints & Reviews

I have booked a flight ai-820 from vadodara to delhi on 22.01.2019. Further i had to travel from delhi to dehradun and for the same i had booked the train nanda devi on 22.01.2019 at 23.50 hrs

by the time i came to airport, it was informed to me thru air india via sms that flight is delayed and it is scheduled to depart at 2100 hrs.

But after check in, flight was further delayed several time and finally it was departed at 00.15 hrs on 23.01.2019, with a delay of more than 04 hours.

Because of this i missed my train and had to book a taxi for my travel to dehradun which led to loss of both time and money at my end

it is requested to kindly intervene and take necessary action for my loss.

Our pnr no yp60h flight from bhuvneshwar to delhi was cancelled
We were send to mumbai vide new tkts and pnr no yp60h

When we reached mumbai we were told that our flight from mumbai to surat is cancelled. We were given boarding pass no 3/6/2/5/4/7

We had a seniour citizen with us and also he was heart patient.

We faced lot of difficulty in reaching surat.
No alternate means / food / residential facility / cancelletion tkt money was given to us

This is with reference to a purchase of airline service for prereserved seat assignment for trip confirmation number j3cfq. Rs 2779.00 were deducted however on reaching airport we were informed that there records are not updated and instead of preassigned seat 11c, 33g was printed on the boarding pass.

Could you please look into this and process the refund accordingly.

Hi team,

To introduce myself, i'm naga phaneendra desu and recently i had a very bad experience with air india.

I travelled in air india from frankfurt to mumbai on jan 11th 2019 and reached mumbai airport on 12 jan 2019 at 4.50am ist and my connection flight to vijayawada
In air india left at 8am, which i missed due to baggage collection problem in mumbai airport.

Basically, my baggage at mumbai airport was not available at the baggage collection area and ground staff of air india misguided me by informing me that my
Luggage was checked in automatically to domestic flight from international flight directly without manual check-in.
By the way, since i had a liquor bottle purchased at frankfurt airport in duty free, i could not check in that bottle in my 40kg luggage and could not carry it in cabin bag

After this, when i enquired again with customs officer and further the customs officer again consulted the air india staff and got back my luggage.
Finally i got my baggage at 7.20am in mumbai airport ground floor.

Hence, i missed the connection flight because of late delivery of my baggage and when i checked with air india boarding staff at mumbai airport,
They denied in providing me a alternate flight to vijayawada informed me that there is no flight for the next 2 days and no boarding pass was issued for any alternate destination.

Finally, i booked a new ticket for rupees 5410 in flight ai617 to hyderabad since there was no alternate flight to vijayawada for the next 2 days.

I have been sending so many e-mails to air india team ([protected]@airindia.in) which i got from mumbai airport air india authorities, but its of no use and there has not been a single response from air india team. Its such a big reputed organization
With such a pathetic service at mumbai airport.

I have attached my tickets from air india (Frankfurt to mumbai and mumbai to vijayawada) and also the new ticket which i purchased at mumbai airport from
Mumbai to hyderabad.

Hence i kindly request to investigate this issue and refund my ticket fare as soon as possible.

- inferior cabin crew service.

- flight captain did not coordinate when flight were late more than 2 hours.

- do not support when we miss connection flights due to air india flight delays.

- not recommended to travel in air india for any travellers with connection flights.

- never travel in air india flights.

- i am writing this because nobody else should face issues when travelling with babies, seniors and connection flights.

Dear sir/ madam,
I had cancelled tickets of air india from mumbai to chennai before commencement of journey. But after about 2.5 months my refund not processed many times i called air lines for refund but do not clear the status of refund.
Please do needful.

Regards
Tushar a. Mandage
[protected]
Detail - name of passengers & ticket no.
Pnr no.- yb832

Tushar ashok mandage[protected]
Prabhavati ashok mandage[protected]

I traveled from mumbai to newark liberty by air ndia flight no. Ai 191 on 14th december, 2018 my seat no. Was 41k the travel was for 16hrs. Which started at 1.30am on 14th dec, 2018 and reached 7.30 am to newark on 14th dec, 2018 as per us immigration. It is regretting to note during whole travel of 15-16 hrs. The tv monitor at my seat was non functional and the crew on the aircraft expressed their inability to do anything in the matter, rather they said that many tv monitors on the flight are not functioning and they could do nothing in the matter. The long international journey was absolutely hell for me and was totally uncomfortable. This is sheer inefficiency of air india. It seems that no regular maintenance is undertaken even for such long journey flight. I hereby claim that the airlines must compensate me by refunding one way fare for mumbai newark sector.

I booked ticket from hyderabad to visakhapatnam on 20.12.2018 by ai 952. Pnr z4hfr (Ai). I got only the web e-ticket itinerary receipt based on which i traveled. Eticket no.[protected]c1 though in the itinerary receipt it is mentioned that 'ticket will be issued in due course and emailed to you', it is not done.

As of now, i do not have the details of fare charged, which are required to settle my ta bill in my office. Kindly...

My wife and i travelled on business class air india flight ai 172 on 27th november 2018. We were seated in seats 3a & 3b.

The journey itself was very uncomfortable starting from walking all the way to the aircraft. The singapore lounge used didn't provide adequate vegetarian snacks. The lounge was very unfriendly.

Once on board we discovered that our tv monitors were not working. The staff tried to reboot the computers etc. But without success. We had to suffer a day flight syndrome which was not very nice. We also discovered that there were many other monitors in the business class! That didn't work. The aircraft was very clapped out equipment and most of the things did not work.

On arrival we waited over 2 hours for our baggage to arrive on the belt and that was after twice complaining to the ground staff. We were further told that clapped out aircrafts are used on these routes and air india give a third class service.

Best aircrafts are used for lhr-bom & del routes only.

I am very disappointed being from gujarat that air india and their staff give such a treatment.

I would be very grateful if someone and answer this complaint and give us the compensation for the inconvenience caused.

The format for applying for medical officer at mumbai the last date for which is 25th jan 2019 has been removed from the site. We are unable to access the same as on 20th jan 2019. On clicking download the application form on the site, a sorry for the inconvenience screen is displayed stating - it seems that the page you were trying to reach doesn't exist anymore, or maybe it has just moved.
My spouse who has earlier worked for airport authority of india as a medical officer on retainership basis at trivandrum airport is unable to apply for the same.

Passenger diane green flight no ai 130 flight time 13.30 2nd january 19. I arrived at heathrow to find that my flight had been delayed 4 hours. I was not offered a voucher and ground staff did seem to know what was going on. The flight did not take of[censored]ntil 18.10. I tried to find air india staff but there was no one at their desk. No apologies or announcements from air india. We arrived at mumbai at 07.45. I had a connecting flight no ai 0083 which left at 05.05 so once again another delay. We were told at mumbai that we had to reclaim our luggage and check in again. This took ages and then our new flight time was 13.30 another 5 hour delay. We were offered a supposed free breakfast which was no where near substantial for the time delay. Again there were no annoucements or apologies from air india. The flight was also delayed and didn't leave until 14.10. This was my first time with air india and totally unimpressed with your lack of customer service. I would like to know what you are going to do to fix this as i am flying back to the uk on 24th march.

Dear sir

Ref : passengers : dr kantimoy nath
Mrs shikha nath
Business class. Seat nos. 2j and 2h
Flight ai 112
Date : 5 january 2019.
Airline ref z9e3f
E-ticket no.[protected]
Ai flying return nos.[protected],[protected]

Please accept this letter as a letter of complaint regarding the cancellation of air india flight ai 112 from london heathrow airport to delhi on 5th january 2019 and then flight ai 20 to kolkata.

Myself and my wife mrs shikha nath was coming to kolkata from london heathrow t2 by flight ai 112 on 5th january 2019 which departs at 21.30 pm to visit my wife's only brother who was seriously ill in hospital. At about 8.30 pm it was announced that due to technical fault departure will be delayed and will give further information in 1 hour. At about 23.30 pm boarded the aircraft and waiting to take off but at about 2.30 am we were told that the flight has been cancelled and will be taken to a hotel. We were taken to a hotel at about 3.30 am. At 5.30 am we were told that a bus will take us to airport at 8 am. We were taken back to airport at 8 am and boarded the aircraft and sat in plane till 12.50 pm. The aircraft started to move at 12.50 pm when some passengers were really shouting and complaining. It was a total chaos in the aircraft.

We arrived delhi at 2 am on 7th january 2019 and had to collect our baggage and go through immigration and customs at delhi (Which were supposed to be at kolkata) and then again check in etc for the flight to kolkata. Finally we arrived kolkata at 9 am on 7th january 2019, about 17 hours later than the scheduled arrival time.

Unfortunately my wife's brother passed away before we landed in kolkata and she is very upset.

Due to the cancellation of flights, delayed arrival in kolkata, chaos and mismanagement in the airport and aircraft, hassle of clearing immigration, customs, collecting baggage in delhi and again check in have caused lots of distress and anxiety to both o[censored]s.

I am requesting you to take this letter to consider as a claim for adequate compensation.

Awaiting your early reply.

Yours faithfully

Dr kantimoy nath
Mrs shikha nath

Dear sir

1. Myself vinayak srivastava was travelling from vadodara to delhi vide ai 820 dated 18 jan 19 with my son & wife. I have to submit following for your kind consideration

A. Flights was delayed for unknown reasons and departed vadodara quit late (Approx 4 hours delay). No kind word from captain to apologize for delay.

B. There was only 01 lady air hostess in flight. She requested me to keep my cabin luggage below my legs to which i kindly denied view was quite tired and didn't wanted to sacrifice my leg space. She picked fight with me and threatened me with dire consequences, to which i replied to produce me evidence that it is safe and allow to keep luggage at leg space, additionally i said why you are only targeting me when there are other passengers who are carrying 02 cabin luggage whereas among 3 o[censored]s i had only one

C. She was adment and was threatening and behaving quite rudely

D. On landing she called mr. Krishnan from security to take charge of me, but on discovering that i have only single bag that too of 5kg he had nothing to say.

5. Following requested:-

A. To take action against captain of flight for not appraising passengers for the cause of delay and not apologizing

B. Concern lady air hostess for rude behaviour, threatening passengers and ill treating them.

C. To take action against mr krishnan, who without finding any facts just on word of lady officer came to us and wasted our crucial half an hour.

D. It reiterated that flight was already delayed for more than 4 hours and again upon that such rude behaviour of your staff says poor about your services and professionalism. I suppose you will take corrective step and punish those at fault.

Rgds

Complain 1 : i requested for seats next to each other with basinet, i was informed you can have 1 with basinet and one away which i agreed to and took the seats accordingly, on my arrival to the flight i was shocked to see that there was no bassinets available in the flight. The lady even lied to us that all front seats are taken by infants as there as 6 infants traveling in the flight, there was only our infant on the flight and all seats were given to men not families in the first row which made my wife super uncomfortable.

Complain 2 : the whole flight had 1 washroom operational as someone had vomited outside the other 2 washrooms. The vomited waste was not cleaned during the whole flight and food was served around it as it was next to the pantry. There was only newspaper rested on top of the vomit which made the entire flight stink

Can someone from the air india team revert with my refund status? It's been more than 19 days now. I haven't yet got the refund for the tickets that i canceled on 28th dec'18.
I called the customer care number multiple times finally they told me to write a mail to ecommerce id and even after doing it there is no response. While the cancelation was done it was committed that the amount shall be refunded within 7-10 working days. It is way above the timeline. How unprofessional is this? No wonder air india is going below in services.

If there is any decency (Air india team) kindly revert with the refund status. Highly disappointed. Would never choose to fly with air india again if this is the service.

P. S - ticket no: 098-[protected] & 098-[protected]

My parents boarded air india flight on 15 jan 2019 from imphal.
Both my mom and dad were travelling to see the doctor at patna.
My mom is a patient and had not fully recovered from bone surgery which was done last year and she was advised to travel on flight by doctor, they had all the prescriptions with them, however still the staffs members didn't provide them the support which was expected from such a reputed airline.
My parents were struggling to travel onbarding with stairs. However wheel chair was not provided.
If anything had happened to my mom who would have taken responsibility for that???
As she cant travel by train, that the reason we opted for flights by paying high money for that, but still the this services we got was not as expected.

Staff members not taking care of seniors citizen especially when one of them is physically disable is so heart breaking. They should be sensible enough to understand the passengers need and want seeing their physically disability.

Its such a shame seeing the unprofessional attitude of staff members
In reputed airlines like air india. Would never like to travel nor will recommended it.

This is the letter I originally wrote
The General Manager
Air India
11th Floor
Great West House
Great West Road
Brentford
TW8 9DF

7th August 2018

Dear Sir

Flight AI 113 Sunday 5th August 2018 – Delhi to Birmingham

I write to claim compensation for the unacceptable delay of over 4 hours following the rerouting of the above-mentioned flight via Copenhagen. I enclose copies of our tickets.

My husband and I had flown on a connecting flight from Colombo (AI282) and at no time were we advised of the extension to the onward flight, I did not receive a text message from Air India and neither were we advised of the detour at check in at either Colombo or Delhi. In compliance with your regulations my mobile phone was switched off, but I did find an email sent to my outlook address when I finally got home – copied below.

Air India
Reply |
Sun 05/08, 08:39
Flight Rescheduling Notification...
Dear passenger / Travel partner,
Air India flight AI113 DEL-BHX of 05AUG18 shall now operate as DEL-CPH-BHX, DEL-CPH will operate as AI157D ETD DEL 1305 Hrs ETA CPH 1720Hrs.CPH-BHX will opearte as AI113 ETD CPH 1820Hrs ETA BHX 1915Hrs.
Inconvenience regretted.
AI Tollfree: [protected].
Thank you for choosing Air India.


Regards,
Arvind P.
AI Customer Care.
The entirely unacceptable sequence of events was as follows:
1. No information regarding the rescheduling of the flight provided by any Air India representative.
2. Boarding for A113 took place on time but we were held up and approximately 45 mins later 4/5 uniformed Air India staff (pilots and engineers) joined the flight.
3. No explanation for the delay was given and the flight took off 1 hour late.
4. The PA system from the flight deck was virtually ineffective and after take-off all we could hear was that the flight time to destination would be 7hours 25 minutes.
5. The first time the passengers were made aware of the rerouting was when the captain announced that we would be landing in ten minutes time at Copenhagen – there was no explanation and the majority of passengers thought it was an emergency landing.
6. The 4/5 Air India flight crew left the flight – their seats vacated, and no other passengers alighted the flight.
7. The passengers were given no information as to what happening and finally we were advised that we would be leaving as soon as possible – no apology was offered.
8. Ground staff officials were continually walking through the aircraft and concern mounted for the passengers well being but still no announcement from the Flight deck.
9. We had landed at Copenhagen Airport at approximately 16.45 and finally there was an announcement at approximately 19.30 advising that we would be leaving shortly but the plane did not taxi until approximately 20.45 finally taking off at 20.50. (The Air India flight officials did not return for the remaining flight to Birmingham)
10. Whilst on the ground at Copenhagen we did witness engineering activity taking place on the flight deck and was advised that it was nothing serious and could have been done at any time, which leaves us to question why it was being undertaken at that time.
11. We finally landed at Birmingham at approximately 22.15 (UK time)

The cabin crew were somewhat reluctant to answer any of our question but one stewardess did explain that the plane had been rerouted to drop of a crew and engineer to attend to a plane that had been grounded at Copenhagen Airport so Air India is responsible for considerably inconveniencing it’s fare paying passengers which is totally unacceptable. In line with Civil Aviation Authority guide lines we challenge that the delay to the flight was unreasonable and claim full compensation.

In addition to the extreme inconvenience we also incurred international telephone charges having had to make a number of telephone calls on my mobile phone to the UK (which can be verified) and pay an additional £30 to the taxi company who had arrived to collect us from the Airport. To add insult to injury I requested a toiletry bag and was advised that they were not being given out on the flight – there were inadequate supplies of toiletries in the toilets and no disposable tooth brushes and did the airline really expect passengers to share mouthwash direct from the bottle as no paper cups were available?

All in all we are totally dissatisfied with our first and last flight on Air India and expect this request to receive your full and immediate attention. It is hard to understand that how, in this age of sophisticated communication Air India could be so lackadaisical and disrespectful of their fare paying passengers.

Whilst writing I would also point out that we were dissatisfied with the communications that we received from Air India during our outward flight on 21st July A118 from Birmingham Airport to Delhi. It was only at the Airport that we discovered that we would be flying via Amritsar which delayed our arrival in Delhi which in turn prohibited us from taking advantage of the Air Line Lounge facility and any Duty-Free shopping that we had planned.

We expect an immediate reply and would advise you that we have copied this letter via Email to your head office in India. We demand a completely satisfactory refund and will be prepared to take the matter forward if this is not forthcoming.

Yours faithfully

Mrs B J Parish
I have on numerous occasion chased the complaint via email only to be told that the matter is being dealt with and I am extremely dissatisfied with the bland responses.

I had booked a return air ticket for air india which was marketed as a direct return flight from mumbai to new york (Jfk airport).
But this flight is actually via new delhi and involves a complete change of planes and security check. So in short a flight that they sold as a non stop flight was actually a one stop flight.

I did not realize it was a stop flight until i got in the plane.
I think this is cheating on their behalf

Your itinerary


Departure
Newark, nj (Ewr) to mumbai, india (Bom) nonstop
Air india
Flight 144
Terminal b

2:15pm thu. Mar 29 newark, nj (Ewr)
2:30pm fri. Mar 30 mumbai (Bom)
Economy

Change flights
See baggage allowance details
Return
Mumbai, india (Bom) to new york, ny (Jfk) nonstop
Air india
Flight 101
Terminal 2

9:00pm sun. Apr 29 mumbai (Bom)
7:25am mon. Apr 30 new york, ny (Jfk)
Economy

Change flights
See baggage allowance details


Receipts


Date receipt # details amount
March 9, 2018 #85884463 view receipt $783.21 usd
Total: $783.21 usd


Travelers


Name e-ticket
Nisarg rajesh gandhi air india: 098-[protected]

Sir,
Today dt13/01/19 i traveled from imphal to delhi on your airline scheduled for 15:55 departure, details of flight ticket will be attached below. On reaching delhi, i found out that a sum of rs15000 was missing from my check in luggage. I was very shocked because i am a frequent flyer in your reputed airline and this is my first time such thing happened to me, where is the security? So please don't let me lose my trust in your airlines, kindly check the cctv footage as well as take necessary steps in finding out the culprit. The check in baggage photo is attached below which is green in color.

Yours sincerely,
Joycy vungneihchoi

My booking in flight no. AI 625 Air India is delayed on 13 the Jan 2018 by 2 hours and arrived at 1 pm instead of 11 am. I asked them for help as after that I had to catch my next go air flight on same day scheduled at 1:25 pm which I was denied to board due to late reporting which made me a loss of RS 10000. My nephew also suffered as he was ill and I was having appointment with a doctor...because of this I couldn't reach there on time...they didn't responded properly on asking the reason for the delay...I have done all my payments using credit card...I m mentally pressurised with all this...

I want compensation as soon as possible..
Regards
Shiv