Air India Complaints & Reviews

Sir my booking reference number is y6lxy with air india on 28 dec 2018 for me with my family (Total 04 members). I reported at kolkata (Ccu) airport with in time and approached air india counter for boarding tickets, but pass is not provided to me stating that flight is over boarded. I showed my confirm booking but authorities not allowed to board me in on the plane. They stuck me at the airport from 0500hrs. To 1300 hrs. At the airport. I was mentally harrassed by authorities, i missed my portblair trip which was planned with my family for winter vacation. My further journey and bookings were washed out. The air india authorities misbehaved with me gave me too much mental pressure due to that i got health issues. They arrange me next day flight on 29 dec. It was my horrible experience with the authorities and air india. Please do the proper action against on duty staff on that day and do favourable action to me as me and my family became victim for their offences.
Thanking you.,.
Suresh kumar pandey

3days back i have recieved a msg from the whatsapp.in that msg regarding air india job vacancy. So i applied for job, today i received a call, in that call he said am calling from air line service hr dept from chennai air port, he said for degrees basic salary will be 40kto45k and every month 1500 to 2000 increment 😂😂.. At last he said you have to pay just 999 for air india application form otherwise everything is free.. Can i trust him or not, his name sivakumar.

I have lost my boarding pass and my company is asking for it for the settlement. Please help me on this matter.
Name: bikash mohan
Travel date: 05/01/2018, flight no: ai130, e ticket no:[protected]
Travel date: 06/01/2018, flight no: ai639, e ticket no:[protected]

Kindly send me the boarding pass in the below mail.
Email: [protected]@gmail.com

Departure of KOL –HYD flight was 19.00 on 06.01.2019 . Flight no AI0526, PNR: JFVP0, Ticket no[protected]C1. My residence is 60 km from Dumdum airport. Call to intimate me regarding the delayed departure was received in my mobile at 5.01pm when I was entering the airport. The flight departed nearly about 10.00pm and reached HYD after 12.00 i.e on next day 07.01.2019. What is the use of purchasing flight tickets in evening when night flights are available at cheaper rates. Why the intimation was served so late when you are suppose to report 2 hours before departure of the flight. Who is responsible for my harassment and upsetting my programme . I want a token fine of Rs. 1000.00 for my harassment.

Mohit sharma (Fraud) as airindia recruiter after i saw an ad on olx about airindia hiring ground staff i texted him that i was interested. He told me to give him a amount of 300/-inr which i did. After he has given me some job details which is very convincing. Then he given me his whatsapp no [protected], [protected]. He said me a offer letter that telling me i've been accepted as ground staff nearest airport. Then he is asking me a amount...

I have traveled from port blair to chennai on 31st july, 2018. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ltc claim. My details are following
Name - riya shaji
Tkt no[protected]ci
Date of journey - 31st july 2018, 13.20hrs
Flight - ai-552
Pls email my duplicate boarding pass or proof of traveling.
Email id - [protected]@gmail.com
Mobile - #[protected]#[protected]

I have been calling and email air india team every single day about my miles which have not been updated on my accounts. I have to book my flights and miles have not been updated yet

I have tried claiming miles from a previous trip taken on february 20, 2018 (E-ticket attached)

Zone v
Delhi - mumbai (L class)

I have tried to claim the miles for this flight but for some reason i have received lesser miles than i should have received. On this sector and in this flight class, i should have received 944 miles but instead i only received 544 miles. I am not sure about the reason for this discrepancy but will appreciate if you can promptly update the remaining 400 miles so i can proceed with finalizing my future travel plans.

Please refer the link for correct mile (944) that should have been uploaded.
https://www.flyingreturns.co.in/html/er_airindia_flights.php

I have emailed several times to the following email address every single day since but have not recieved a single response as yet ;

Airindiaretros. [protected]@collinsongroup.com
Call. [protected]@airindia.in
Flyingreturnsbase. [protected]@collinsongroup.com
[protected]@airindia.in
[protected]@gmail.com
[protected]@airindia.in

Hi,

My flight from mangalore to mumbai was delayed and as a result of which i called the air india call center to reschedule my connecting flight from mumbai to aurangabad.

After a lot of arguments, they where finally ready to cancel my ticket (Only one sector, thats what was told to me). I was told that i would receive the money back as the delay in the flight was not my mistake. Its been more than a week and i have not received any confirmation mail nor is my money credited.

I want to let you know the extreme conditions we had to face due to the last minute flight delays and last minute communications. The least i could expect is my money to be credited.

E ticket no: 098-[protected], 098-[protected]

Looking forward to the credit and confirmation mail at the earliest.

Regards,

Suvidha ratish

I had booked an airindia ticket from chandigarh to delhi (Ai464) on 24th dec. Eticket ref no[protected]c1 and pnr no zbqbk (Ai). Boarding pass was issued but there was no notification regarding the flight delay. Since i had an international flight to catch from delhi, i had no other option but to cancel this ticket and book another airline ticket (Last minute).

Ticket cancellation request was accepted by the check in staff and told me that refund will be processed. However till date there is no refund.in addition to the above, i have sent 3 different emails to air india cust care and called them twice from my international number.

Despite the schedule delay in flight departure, there was no advance notification by the airline and that resulted into lots of inconvenience, uncertainty and frustration among the passengers. Had i not booked another flight at the last minute, i would have definitely missed my international flight. From a customer point of view, this is a major customer dissatisfaction point.

I booked a ticket from bhopal to mumbai on 28 dec 2018. The booking id is yt920. The amount for this booking was debited but ticket not booked. I immediately called customer care and they told me to mail [protected]@airindia.in for refund. On 29th dec i mailed to [protected]@airindia.in for refund and got a machine mail of acknowledgement that they have received the mail and i will be contacted soon. Five days have been passed but i have no information about refund. I called the customer care again and they made me helpless by saying that we can't do anything you need to contact [protected]@airindia.in only for refund.
I am very much disappointed. Kindly refund the amount 10722 inr for three passengers immediately or i will be compelled for taking legal action against air india.
Thanks and regards

Regarding the delay of ai508.
The flight initially timing was to depart from mumbai at 15.35 that's the reason we chose this airline so that my son could reach his college latest by 19.00.
We got a message at 11 in the morning that the flight is delayed and now will depart at 18.35. It is so convenient for ai to send the message without realizing what agony the passenger would go through. My son was traveling alone and he had to reach his campus before 20.00.
Even after reaching the airport on as per the new timings there was a further delay and no information was given to the passengers as to when the flight would take off. Air india very well knew that they will not take off at 18.35 as the incoming flight had not arrived.
The passengers were made to wait and finally the flight took off at 20.35 from mumbai. There was no meal given.
Since my son was traveling alone to iit dharwad campus i had to arrange a special car to pick him as it is very difficult to get transportation to remote locations in the night at 22.00

I am asking air india for the full refund of my ticket fare a the compensation for the mental agony i had to face for 8 hours yesterday.

I want a justifiable resolution to this in the limited time frame.

Amina dohadwalla [protected]

Yes, there can be a flight delay but not for 4 hours. There is a reason people book their flights months in advance. They might have some plans. Thanks to your 4 hours flight delay all plans are ruined. Like 4 hours seriously.? And if so please notify the passengers at least 2 hours prior. I have already checked in and half and hour before boarding i get sms informing about the flight delay. I wouldn't have come to the airport so early then. Such a shame air india.

On 23/12/2018, i was traveling from new delhi to surat. Flight time was 5:15 a. M. And i was in queue to check in at 4:05 a. M.
Air india staff changed queue thrice for check in. They after sometime they have closed check in and even they have not given me another ticket.
Even staff behavior was also very rude. I was kept complaining but their behavior was very irresponsible.

My flight ai332 from new delhi to bangkok on the 11th nov'18 was delayed for more than 7 hours. We had been asked to stay inside the flight for those 7 hours and it was suffocating. After almost 7 and a half hour, the flight took off. All my plans got affected due to this flight delay. When asked about the reason for delayed flight to the crew, we were told that the pilot could not clear some test and was a little drunk.

Pessengers in the flight faced a lot of issues. I was ravelling through business class and even i faced a lot of issues like suffocation and back ache and all the further plans got affected due this flight delay.

My father in law mr t v george was booked a flight from kochi to delhi on 27 dec 2018. The flight no ai 47 departure time 2015 hrs cancelled due to tech problem. Though after a long wait they given hotel accommodation. Early morning they told that the flight is at 1100 hrs on 28 dec 2018, so they askedto vacate the room at 0700 hrs 28 dec 2018. After reaching the kochi air port, he has given a ticket to bangalore and from bangalore to delhi. The flight suppose to move at 1230hrs. My father in law is a senior citizen with above 80 years age allow to carry his luggage all along, despite have a direct ticket forced to travel through a connecting flight at bangalore and almost a delay 0800 hrs as travelling.

Hi,

My ticket number[protected] and air line confirmation no: y6hwn. I was traveling from bangalore to san francisco on 16th december 2018. During my checking in of baggage and collection of boarding pass, i was harassed by air india staff who was in-charge (In black suit) by saying that passport needs to have 6 months of validity before traveling to usa. I was denied the boarding pass from delhi to sfo at bangalore, i was given boarding pass only for bangalore - delhi, and i was told to get my luggage at delhi and get the boarding pass to san francisco from there, i repeatedly requested him to check with the immigration officials before coming to any conclusions but he was adamant and very rude. I just has 2 hours of layover time between bangalore - delhi and delhi - san francisco flight and during the first flight was delayed by 20 mins. I suffered tremendously during my travel as i had to pick-up by entire checked in luggage at delhi and go to the supervisor at delhi and explained him the entire situation and i spoke to immigration official, i got confirmation that there is no such rule as passport needs to have 6 months validity, also when i entered usa customs and immigration i did not face any questions. But i was harassed and i had to undergo tremendous amount of hardship due to arrogant and misinformed staff from air india, i humbly request you to take necessary action against the erring staff who was leading the team (One person in black suit) that day and compensation for the stress and harassment i had to undergo, so that common public does not have to face these issues again. My email id : [protected]@gmail.com

Air india really suits the name of india... Like indian never on time... Air india is just like that... Always delayed... Due to imbecile reason... The worst of the worst flight carrier... Other flight carrier announced 1 or 2 time if there was a delay but air india is different and the way they announced is just astonishing... First they announce 5 min delay they announce 10 min delay then announced 20 min delay and it keeps on going till it reaches 3 hour delay... Why can't just they announce in the first time... Its better if air india was sold to some private company,... Otherwise india is going to lose whatever respect is there because of air india... Really # up

We had a disappointing experience recently flying with air-india and reporting this as a complaint, as well as a feedback to other passengers in similar experience in future.
We are a family of 3 (Couple + 12 yr old child) and booked our tickets with air india for return trip from auckland-sydney-delhi-kolkata-auckland, departing auckland on 18/12/18. Each passenger was allowed up to 2 pieces and 30 kg of registered baggage, and we checked in total 5 registered baggage, weighing total 70 kg at auckland airport, for all the way through to kolkata. We were issued boarding passes by ground staff at auckland airport, and each passenger’s boarding pass had 5 baggage tag no printed.
We had transit stops in sydney and new delhi and arrived in kolkata, after nearly 22 hours of travel around midnight of 18/12. After waiting for our baggage at the carousal for a long time and when all left with their luggage, we realised that our bags did not make it and a pir report was filled-in by a ground staff.
We received our luggage after 2 days, on 20/12/18 early afternoon, delivered to the local address in kolkata we provided in the pir. Later that day, we were advised by air-india kolkata staff through email that since the baggage was delayed more than 24 hrs after arrival, as per air-india policy there will be a compensation amount of rs 3, 000 per passenger.

However, the shock came when it further mentioned that since all the bags were registered by auckland ground staff reportedly against only 1 passenger’s name and the pir at kolkata airport was also filled under a single name, only 1 passenger is eligible for the compensation. We find this unfair and disappointing by a national carrier. It is quite usual and normal by ground staff world-wide, for group check-in by a family, to register the bags in 1 ticket. Clearly, 5 bags and 70 kg weight would have not been admissible for 1 passenger alone.in any case, so far we were concerned, this was not our doing as the baggage registration was done by airlines staff and we were not privy to that. For us, each passenger’s boarding pass had all the registered bag nos printed, and the inconvenience faced for the missing bags was same and true for all 3 passengers. I responded to the email explaining our viewpoint as above, and declined to accept a single compensation as a matter of principle. I have received reply from air india, sticking to their position and declaring that we are eligible only rs. 3000 for 1 passenger.

We have decided to decline the offer by air-india to compensate only a single passenger, which in our opinion, besides being unfair is humiliating too and intend to raise this complaint as consumers.

Date of incident : 15.12.2018

I am working as a scientist ‘g’ (Equivalent to joint secretary of govt. Of india) at gas turbine research establishment (Gtre) under defence research & development organisation (Drdo), ministry of defence and at present have been posted at bengaluru.

2. I was deputed on official duty to new delhi on 11th december 2018 and my return was booked for 15th december 2018 vide e-ticket no.[protected] for flight no. Ai-506 to bengaluru, through official agent m/s balmer lawrie & co. Limited, bengaluru. The scheduled departure of the flight ai-506 is 09.45 hrs.

3. On 15th december 2018, i reached delhi airport (Terminal-3) at 0800 hrs and attempted to do check-in through kiosk machine available at the airport, which i could not carry out. I reached at the booking counter at 0825 hrs, as the queue was longer for counter check-in facilities. The executive ms. Simran kaur could not complete the formalities, as it was shown as “standby” mode. After attempting for 5-7 minutes, i was referred to the terminal manager (Ms rinku, if i recall the name correctly). She informed me that there was no seat available in economy class for ai-506 to bengaluru.

4. At that point, i explained the following to her:
I. I am a govt. Official in ministry of defence and i have official commitments after reaching bengaluru
Ii. I am also a frequent flyer of air india (Ff no. Ai[protected] for almost 10 years
Iii. After reaching bengaluru, i need to proceed to mysuru for personal commitments on the same day
Iv. Moreover, i did not receive any sms or phone call from air india on non-availability of seats in economy class
V. I requested for upgrading to business class, if seat is available.

5. In response, she replied very rudely, stating that there would not be any possibility, other than issuing the boarding pass for next flight at 1330 hrs (Ai-502), which initially, i did not agree and hence, stating my official and personal commitments, i pleaded again. But she did not heed to my pleading, neither had she offered any alternative flight other than ai-502 with scheduled departure from delhi at 13.30 hrs.

6. I had no other option, other than accepting the boarding pass. Accordingly, she issued a boarding pass for ai-502 and this flight departed delhi only at 14.15 hrs on 15th december 2018 and landed bengaluru at 16.45 hrs, instead of reaching bengaluru at 12.30 hrs by ai-506.

7. As a result, i could neither attend the office on 15th december 2018 nor could travel to mysuru.in other words, my commitments for full day could not be fulfilled.

8. It is, therefore, requested to take up this matter ‘on priority’ and do the needful for necessary administrative action with an information to me.

I booked a ticket from amritsar to montreal, and the baggage allowance i was offered was 23kg (Handbag) and 2*23kg (Check-in bag). At first, to confirm that i called air india, i was told that i have to follow the guidelines as per other airlines (British airways) which is the same as above. Later i called air india to confirm the same again and this time they refused to give me an allowance of handbag, however other airways had no problem with this.