| Address: Bangalore, Karnataka |
| Website: air india |
Hi,
My ticket number[protected] and air line confirmation no: y6hwn. I was traveling from bangalore to san francisco on 16th december 2018. During my checking in of baggage and collection of boarding pass, i was harassed by air india staff who was in-charge (In black suit) by saying that passport needs to have 6 months of validity before traveling to usa. I was denied the boarding pass from delhi to sfo at bangalore, i was given boarding pass only for bangalore - delhi, and i was told to get my luggage at delhi and get the boarding pass to san francisco from there, i repeatedly requested him to check with the immigration officials before coming to any conclusions but he was adamant and very rude. I just has 2 hours of layover time between bangalore - delhi and delhi - san francisco flight and during the first flight was delayed by 20 mins. I suffered tremendously during my travel as i had to pick-up by entire checked in luggage at delhi and go to the supervisor at delhi and explained him the entire situation and i spoke to immigration official, i got confirmation that there is no such rule as passport needs to have 6 months validity, also when i entered usa customs and immigration i did not face any questions. But i was harassed and i had to undergo tremendous amount of hardship due to arrogant and misinformed staff from air india, i humbly request you to take necessary action against the erring staff who was leading the team (One person in black suit) that day and compensation for the stress and harassment i had to undergo, so that common public does not have to face these issues again. My email id : [protected]@gmail.com
Air India customer support has been notified about the posted complaint.
Jan 15, 2019
Updated by khanmk Any updates from Air India? Looks like Air India customer care is in deep sleep.
And now you already join Kochi airport on 16 january .
Thanks and regards
Air India consumer complain team
Please take my comment also Sir,
I am Abdul Umar thanking you Sir.