Air India Complaints & Reviews

Air india really suits the name of india... Like indian never on time... Air india is just like that... Always delayed... Due to imbecile reason... The worst of the worst flight carrier... Other flight carrier announced 1 or 2 time if there was a delay but air india is different and the way they announced is just astonishing... First they announce 5 min delay they announce 10 min delay then announced 20 min delay and it keeps on going till it reaches 3 hour delay... Why can't just they announce in the first time... Its better if air india was sold to some private company,... Otherwise india is going to lose whatever respect is there because of air india... Really # up

We had a disappointing experience recently flying with air-india and reporting this as a complaint, as well as a feedback to other passengers in similar experience in future.
We are a family of 3 (Couple + 12 yr old child) and booked our tickets with air india for return trip from auckland-sydney-delhi-kolkata-auckland, departing auckland on 18/12/18. Each passenger was allowed up to 2 pieces and 30 kg of registered baggage, and we checked in total 5 registered baggage, weighing total 70 kg at auckland airport, for all the way through to kolkata. We were issued boarding passes by ground staff at auckland airport, and each passenger’s boarding pass had 5 baggage tag no printed.
We had transit stops in sydney and new delhi and arrived in kolkata, after nearly 22 hours of travel around midnight of 18/12. After waiting for our baggage at the carousal for a long time and when all left with their luggage, we realised that our bags did not make it and a pir report was filled-in by a ground staff.
We received our luggage after 2 days, on 20/12/18 early afternoon, delivered to the local address in kolkata we provided in the pir. Later that day, we were advised by air-india kolkata staff through email that since the baggage was delayed more than 24 hrs after arrival, as per air-india policy there will be a compensation amount of rs 3, 000 per passenger.

However, the shock came when it further mentioned that since all the bags were registered by auckland ground staff reportedly against only 1 passenger’s name and the pir at kolkata airport was also filled under a single name, only 1 passenger is eligible for the compensation. We find this unfair and disappointing by a national carrier. It is quite usual and normal by ground staff world-wide, for group check-in by a family, to register the bags in 1 ticket. Clearly, 5 bags and 70 kg weight would have not been admissible for 1 passenger alone.in any case, so far we were concerned, this was not our doing as the baggage registration was done by airlines staff and we were not privy to that. For us, each passenger’s boarding pass had all the registered bag nos printed, and the inconvenience faced for the missing bags was same and true for all 3 passengers. I responded to the email explaining our viewpoint as above, and declined to accept a single compensation as a matter of principle. I have received reply from air india, sticking to their position and declaring that we are eligible only rs. 3000 for 1 passenger.

We have decided to decline the offer by air-india to compensate only a single passenger, which in our opinion, besides being unfair is humiliating too and intend to raise this complaint as consumers.

Date of incident : 15.12.2018

I am working as a scientist ‘g’ (Equivalent to joint secretary of govt. Of india) at gas turbine research establishment (Gtre) under defence research & development organisation (Drdo), ministry of defence and at present have been posted at bengaluru.

2. I was deputed on official duty to new delhi on 11th december 2018 and my return was booked for 15th december 2018 vide e-ticket no.[protected] for flight no. Ai-506 to bengaluru, through official agent m/s balmer lawrie & co. Limited, bengaluru. The scheduled departure of the flight ai-506 is 09.45 hrs.

3. On 15th december 2018, i reached delhi airport (Terminal-3) at 0800 hrs and attempted to do check-in through kiosk machine available at the airport, which i could not carry out. I reached at the booking counter at 0825 hrs, as the queue was longer for counter check-in facilities. The executive ms. Simran kaur could not complete the formalities, as it was shown as “standby” mode. After attempting for 5-7 minutes, i was referred to the terminal manager (Ms rinku, if i recall the name correctly). She informed me that there was no seat available in economy class for ai-506 to bengaluru.

4. At that point, i explained the following to her:
I. I am a govt. Official in ministry of defence and i have official commitments after reaching bengaluru
Ii. I am also a frequent flyer of air india (Ff no. Ai[protected] for almost 10 years
Iii. After reaching bengaluru, i need to proceed to mysuru for personal commitments on the same day
Iv. Moreover, i did not receive any sms or phone call from air india on non-availability of seats in economy class
V. I requested for upgrading to business class, if seat is available.

5. In response, she replied very rudely, stating that there would not be any possibility, other than issuing the boarding pass for next flight at 1330 hrs (Ai-502), which initially, i did not agree and hence, stating my official and personal commitments, i pleaded again. But she did not heed to my pleading, neither had she offered any alternative flight other than ai-502 with scheduled departure from delhi at 13.30 hrs.

6. I had no other option, other than accepting the boarding pass. Accordingly, she issued a boarding pass for ai-502 and this flight departed delhi only at 14.15 hrs on 15th december 2018 and landed bengaluru at 16.45 hrs, instead of reaching bengaluru at 12.30 hrs by ai-506.

7. As a result, i could neither attend the office on 15th december 2018 nor could travel to mysuru.in other words, my commitments for full day could not be fulfilled.

8. It is, therefore, requested to take up this matter ‘on priority’ and do the needful for necessary administrative action with an information to me.

I booked a ticket from amritsar to montreal, and the baggage allowance i was offered was 23kg (Handbag) and 2*23kg (Check-in bag). At first, to confirm that i called air india, i was told that i have to follow the guidelines as per other airlines (British airways) which is the same as above. Later i called air india to confirm the same again and this time they refused to give me an allowance of handbag, however other airways had no problem with this.

With reference to subject cited above, it is to inform that i booked a journey from jaipur to mumbai and vice versa through make my trip. The pnr no. Of above trips are kk1ehk & jxv2y respectively. (Ticket enclosed) i have insured the trip and details are as under.
Name: shrikrishana sharma
Member id n0316898
Policy no. 900001/35001/a[protected]
Certificate no. A[protected]/887108 (Certificate enclosed)
I would like to submit that the flight no. A1-611 mumbai to jaipur on 08.12.2018 was earlier scheduled to depart at 11.35 am; however it was rescheduled at 11.20am.
In spite of early schedule of above flight, the flight departed at 12.20 pm. It created me a lot of inconvenience and due to this; i could not met important obligations.
Therefore, you are requested to take immediate necessary action and provide sum assured for flight delay as per terms and conditions in the policy.

Dear sir/ madam,
I and my husband had business class ltc ticket from kolkata to delhi on 17.12.2018 by ai 701, which was scheduled to depart at 5. 30 p. M in the afternoon.in the morning of 17.12.2018, i had received a mail from air india that the flight has been postponed and will leave kolkata at 7.35 p. M., (Text of mail is attached below). There was no phone call from ai regarding this change of schedule. Around 1. P. M., to confirm the rescheduling of the flight my husband called ai call center to confirm the chance of flight schedule. To our utter surprise we were told that the flight will depart on time. We were just to go out to a relatives house as there was earlier communication regarding delay of flight and if my husband would have not called the customer care we were to miss the flight. We are highly aggrieved due to such callous attitude of ai for which we would suffer huge loss. Action may be taken to fix the responsibility.
I have also a complain that though priority tag is attached to the main luggage for the business class travelers but my general experience is that never the luggage comes on priority and some time it comes at the end as it was also the same situation yesterday. I would request you to look into the matter and make sure that the sanctity of priority tag is maintained for arrival of luggage on the belt. Hoping for an early reply.
Thanking you,
Jasmine ahmed
Judicial member, central administrative tribunal
Lucknow bench, u. P.
Mob: [protected], [protected]
E-mail: [protected]@yahoo.com

Schedule change - revised itinerary information - locator/control no.: jh0gh

This document is automatically generated. Please do not respond to this mail

Air india air india
Bom space control offc
Bom space control office

Sold to: 19 b scientists apartments locator/control no.: jh0gh
Pusa institute date/time: 17dec18/0152
New delhi
Delhi sales agent/update: 9996 /010
110012
In

For passengers: ticket status:
Ahmed/jasminemrs ticketed [protected] ai

—

Mon 17dec 18
Air india limited 701 d aircraft-788 / nonstop / snack
Depart: kolkata, india 1935 terminal: 2
Arrive: delhi, india 2155 terminal: 3
* confirmed *
* flight times changed due to operational reasons *
Special service: 1 no smoking seat
Seats: 3a
1 frequent flyer ai[protected]

Data protection notice: your personal data will be processed in accordance with
The applicable carrier's privacy policy and, if your booking is made via a
Reservation system provider ("gds"), with its privacy policy. These are
Available at HTTP://WWW.IATATRAVELCENTER.COM/PRIVACY or from the carrier or gds
Directly. You should read this documentation, which applies to your booking and
Specifies, for example, how your personal data is collected, stored, used,
Disclosed and transferred.

Reply reply to all forward more

This document is automatically generated. Please do not respond to this mail

Air india air india
Bom space control offc
Bom space control office

Sold to: 19 b scientists apartments locator/control no.: ze0gv
Pusa institute date/time: 17dec18/0152
New delhi
Delhi sales agent/update: 9996 /010
110012
In

For passengers: ticket status:
Ahmed/nayanmr ticketed [protected] ai

—

Mon 17dec 18
Air india limited 701 d aircraft-788 / nonstop / snack
Depart: kolkata, india 1935 terminal: 2
Arrive: delhi, india 2155 terminal: 3
* confirmed *
* flight times changed due to operational reasons *
Special service: 1 no smoking seat
Seats: 3b
1 frequent flyer ai[protected]

Data protection notice: your personal data will be processed in accordance with
The applicable carrier's privacy policy and, if your booking is made via a
Reservation system provider ("gds"), with its privacy policy. These are
Available at HTTP://WWW.IATATRAVELCENTER.COM/PRIVACY or from the carrier or gds
Directly. You should read this documentation, which applies to your booking and
Specifies, for example, how your personal data is collected, stored, used,
Disclosed and transferred.

Reply reply to all forward more

We boarded ai 485 at 5.30 am from delhi airport. Due to some issue they could not stop at vishakhapattanam and landed at hyderabad at 9 am. They made us wait for about 4 hours at hyderabad saying that its just a 20 mins delay. They were rude while talking and didn't had any valid explanation for this delay. The service, quality was at the worst. We had to cancel our ferry and again book another ferry which in turn again got cancelled. And we were just served a refreshment not even a lunch.!
The main objective of booking an early morning flight was to make the best of 17thdec at port blair. We had to face losses for booking and cancellation of our ferries.
It's very difficult to make out time from our busy schedule and in this a day's loss seems huge.
We will be taking this complaint further and report such mismanagement at higher level.
We would want our time and cancellation loss from this airline as soon as possible.

Air INDIA express flight AI9018 dated 12.12.2018 flying from Coimbatore to Delhi costed me INR 8357.00 .The butter jam sandwich was served In a tissue paper.Highly inappropriate, disappointing and discouraging. You can't serve just 2 slices of bread with jam that too unhealthy in such a costly flight. Your flight cost is not at all justified
K.K. Abrol
[protected]@hotmail.com

We had booked a flight air india cochin-bangalore - goa on 27th november. The flight was at 1.40 pm. We arrived the airport at 10.40 to be informed by a message that the flight would be delayed and would depart at 3.40 pm. Subsequently, when i went to check on the same i overheard them saying they were cancelling the flight as the flight had only 11 passengers but we were told the standard statement 'for technical reasons'.
Subsequently we were put on a jet airways flight 1.50pm but were re routed to mumbai. The flight landed at 3.55 pm at the international airport and air india refused to forward the baggage directly and insisted that we pick our baggage in mumbai and check in at air india mumbai.
Meanwhile the mumbai goa flight was at 4.50 pm. Our baggage from jet airways came only at 4.25 pm and my husband &myself both senior citizens were running with suitcases onto several floors to check in at the air india counter. I had asked for help in mumbai (From cochin) as i knew there situation would be chaotic but no one came. They gave me a number and said that person would help us out. But that number was of the help desk and he said he couldn't leave his desk.
After picking our baggage and climbing yet another 3 floors we arrived at the air india check in counter. I went directly to the ai manager as we had crossed the check in time but she was making and receiving calls from one phone to the other until i asked to stop phoning and listen to me. Fortunately, some officers around helped us and even sent someone to accompany us to the aircraft. We entered the aircraft at 4.40 pm for a flight leaving at 4.50 pm. Besides being senior citizens my husband is also a heart patient..
How will air india compensate us?

Arif malik and khunal das, both of them pretend to be the hr and branch manager of air india and told me to deposit 4500 (1st) and 20500 (2nd) as a training fee for 15 days in guwahati.
I've paid 4500.

As check their profile when they ask me for the big amount, i came to know that it was a scam.
They send me a fake appointment letter of airindia.
Pls help me.

Hi,

This is regarding my ticket (Ticket no.[protected] & pnr hs3kn) from singapore to mumbai on 13th nov, tuesday at 19.15 hours. I had cancelled this ticket through singapore air india reservations and i was told that for refund amount i should write to [protected]@airindia.in.

Even after writing several times i didn't receive any response from air india. As such i finally called the call centre for assistance[protected], here i had to dial in for atleast 45-60 mins before someone picked up. When the person picked i told him about my query and without saying a word he transferred me to some other department where i was put on hold for 20 mins and no one answered.

I have been a regular flyer with air india but after this experience i have vowed not to ever travel with this corrupt and inefficient airlines. I have also made it a point to put this word out to my friends & family (And on social media) on how airindia treats it's passengers and how they cheat people with such an intransparent process for refund.

Hi,

I booked flight ai 635 for 3 rd dec 18 where i had a family emergency so i came from pune to mumbai by pay inr 17k almost 6 time more then i paid last time for same flight and 3 time more than i was getting other flights but as i need to reach indore asap booked this fight. And flight got late by 2 hr by operations reaaon (Not sure what was that) if airlines is charging 6 time more than alteast be on time.
Can share the compensation details ai is liable to pay.

Mohd imran
Erk[protected]c1

Hi,
The flight was late from dxb to hyd it was a connecting for me flight was late more than 4 hrs and my baggage was lost. Inncorrect ticket was booked instead of of hyderabad it was vishakapatnam its airline mistake i saw tge ticket and told to the airline baggage person the luggage must be in the craft but he took my complain and told me i will get my luggage he will enquire and i made calls for three days he asked me for 330 dhiram i told i already paid the luggage amount than he aaid ur luggage is in dubai i requested the send my luggage and send him proof of ticket as paid. I receive my luggage after 3 days than i saw there the sticker of vishakapatnam so the luggage was in the same flight they kept the luggage and asked me for money when i said paid they send me the bag but it was damaged tried to broke it but it was us polo they theft the wheel because there is no scratch on the wheel side it is take out from screws smoothly. So the air india flight was late for more than 4 hrs and the staff wantedly kept my luggage for money for not paying money stolen the wheel of the bag and damaged the bag. I need a true judgement and reiumbusment.

We had booked a flight air india cochin-bangalore - goa on 27th november. The flight was at 1.40 pm. We arrived the airport at 10.40 to be informed by a message that the flight would be delayed and would depart at 3.40 pm. Subsequently, when i went to check on the same i overheard them saying they were cancelling the flight as the flight had only 11 passengers but we were told the standard statement 'for technical reasons'.
Subsequently we were put on a jet airways flight 1.50 pm but were re routed to mumbai. The flight landed at 3.55 pm at the international airport and air india refused to forward the baggage directly and insisted that we pick our baggage in mumbai and re check in at air india mumbai.
Meanwhile, the mumbai goa flight was at 4.50 pm. Our baggage from jet airways came only at 4.25 pm and my husband &myself both senior citizens were running with suitcases onto several floors to check in at the air india counter. I had asked for help in mumbai (From cochin) as i knew there situation would be chaotic but no one came. They gave me a number and said that person would help us out. But that number was of the help desk and he said he couldn't leave his desk.
After picking our baggage and climbing yet another 3 floors we arrived at the air india check in counter. I went directly to the manager as we had crossed the check in time but she was making and receiving calls from one phone to the other until i asked to stop phoning and listen to me. Fortunately, some officers around helped us and even sent someone to accompany us to the aircraft. We entered the aircraft at 4.40 pm for a flight leaving at 4.50 pm. Besides being senior citizens my husband is also a heart patient..

I travelled by air india flight 407 from new delhi to patna on november 15, 2018. On arrival my luggage was found missing and a complaint was registered subsequently at airport (No. 14479). My luggage was told to have some suspicious item and permission was granted to unlock and check the item. My luggage contained power bank, however with the power bank they also removed a swiss knife worth rs. 4000/- which is stealing as airport luggage manual doesn't forbid scissors stored in other than hand baggages...

My parents had a flight from udaipur to mumbai on 25th nov’18 at 4:40 pm (Booking id: nn[protected] followed by a connecting flight to dubai. Due to unexpected traffic jam they reached the airport at 3:50 pm. Despite knowing that they had a connecting flight to dubai, they were not allowed to check in. Reason given was - late in reaching airport (10 mins late at udaipur aiport could have easily been managed). The entire process of check to security doesn’t take more than 20 mins at udaipur aiport. Also they were told that the flight is over booked and there is no seat left.
I am highly disappointed with this behavior of air india that too at udaipur airport.
My parents are senior citizen and instead of accommodating them (Considering that they had another flight to dubai from mumbai), they were sent back.
It shows how much air india care about people and just because they were over booked, they denied check in. It is highly insensitive attitude of staff at udaipur airport.
I had no option than to cancel their ticket and bear a loss and book them in another flight.
I demand air india to repay my loss, as it’s not at all acceptable.

I have been travelling from air india many times i have never been disappointed but this time i feel very bad when i have to go to delhi they checked my baggage the weight was 28 kg as air india says 25 kg is allowed so they charged me extra amount 525 rs per kg that i have to pay i feel very bad i want my money return the amount i paid was 1575 so i want my return as soon as possible

Due to postponement of flight ai 9646 from dehradun to delhi on 31 october i had to cancel my ticket because i would not have been able to catch connecting flight to goa. I was told by customer support who cancelled my ticket that i would get full refund of my ticket. My ticket no. Was 098-[protected]and web reference no aibe40102028.in spite of numerous e - mails to e - commerce and phones to customer support i have not received my refund. Kindly look in this matter as early as possible.

Booked my two baggage at imphal for ahmedabad as i was traveling with my wife n son to ahmedabad via delhi.

Due to mistake of air india staff instead of booking on ai 019 by which i was traveling they booked it on ai 018 n hence the missing baggage.

Loss registered at 0700 hrs n no response till 1500 hrs n only thing i have is my lost baggage registration no which is amdai 58909.

No response from delhi center as call not picked up.

I manjari agrawal was traveling from goa to nagpur via mumbai on 21/11/2018 by flight number ai084 and ai627 respectively. I was supposed to get my baggage at nagpur airport. But my bag is missing and the authorities at nagpur airport are unable to solve the issue. And my baggage doesn’t contain any suspicious item because of which it can be witheld. I want my baggage at the earliest. These kind o[censored]nprofessional behaviour won’t be tolerated. Kindly seek into the matter as soon as possible.