Air India Complaints & Reviews

We have been penalised with cancellation charges of rs. 10500 on each of these blr-ccu dt may 04, 2019 (Pnr y0cf8) and ccu-blr dt may 09, 2019 (Pnr hgdyp) flights for which web booking was done from ai official site on may 01, 2019 at 9.42 pm. Cancelled tickets at 8.35 pm on may 02, 2019 and at 5.00 am on may 03, 2019, respectively.

Due to cyclone fani, dgca has stalled arrrival/departre operations at kolkata airport between 9.30 pm of may 03, 2019 and 6.00 pm of may 04, 2019.

Ai has not implemented its new cancellation rules for cancellation of web bookings made from may 01, 2019. Hence the discrepancy. We demand refund of cancellation charges.

Both tickets were cancelled conforming to the new rules of 100 % refund of the booking amount, namely,
(1) for pnr no. Hgdyp ticket booked more than 7 days prior to travel time and cancelled within 24 hour of the booking;
(2) for pnr no. Y0cf8 ticket cancelled after dgca decision to stop operation of the flight arrival/departure at kolkata airport.

Dear sir/ madam
1. I colonel a s bajpai serving in armed forces. Sir/madam, i have tried to book air india ticket from air india website and also from the offices from delhi and imphal airport for journey on 5th may 2019 from delhi to imphal. There is no direct flight from delhi to imphal on 5th may 2019 so i will be traveling in air asia flight on 5th may 2019.
2. Hence, for official travel reimbursement i will be requiring non availability certificate from air india for the journey from delhi to imphal airport on 5th may 2019.
3. You are requested to provide me non availability certificate on my mail [protected]@gmail.com so that i will submit it to my account section for reimbursement please.
Thank you
With warm regards
Col a s bajpai

On 21st april i booked a flight from air india app
Destination was from delhi to bagdogra. At my first attempt my transaction was failed but my money was deducted from account. I called them mailed them they said money will be refunded with in 4, 5 working days till today it's not refunded. Again on 21 may i booked for same flight again same thing happened. My balance of 10350 is stucked. And i don't have any idea wether it'll be refunded or not as i am a student from bhutan in india. I am cash less and helpless. If some one can resolve the problem i would be thankful

Sir/madam,

I had booked four tickets online with the following pnr numbers.

1. Debaprasad das - j5n4d
2. Joyita das mandal - z33cb
3. Adrija das - yl8vs
4. Adrisha das - htkzj

But, i am not able to print the e-tickets through "manage your trip - my booking".
There is no option to send the e-ticket to email also.

Please check the matter and send me the e-tickets to my email address.

Email : [protected]@yahoo.co.in
[protected]@gmail.com

Air india

No of passengers: 5

Flight number: ai985

Date:15/4/2019

Depart time: 22:00

From: bom - chhatrapati shivaji, terminal 2

Sir/madam,

My name is syed ajaz ahmed holding indian passport number residing in oman with my family, in muscat oman. As i write this to you, i am doing so with a considerable level of fury and disappointment at your organization.

This is regarding flight number ai985 dated 15th april 2019 scheduled to fly from mumbai international airport to muscat international airport.

We bought 5 tickets to travel back to muscat.

Despite us reaching the check in counter on time and being issued a boarding pass as well still we were not allowed to fly back to muscat.

We were in total 5 family members travelling with 2 small children with special needs. We travel to mumbai for the treatment of our physically ill child.

We travelled from jaipur to mumbai by train to catch the flight. Do you realize the fatigue we would be in?

I along with my 5 family members including my sick son had received boarding pass on time in mumbai international airport. We proceeded with the security and immigration and reached the gate as soon as possible.

The air india staff denied our boarding. After immigration zero assistance was provided at the gates with only comments from your “lethargic and not so helpful staff” that we couldn’t go any further.

It is surprising not one member from your team tried to reach us neither at the airport to trace us.

I asked the staff what is my fault? Why should i go back?

Why was my ticket not rescheduled? Instead i was asked to take my luggage back.

I asked for a solution and all they said is that is that you have to go back once the luggage comes back.

There was no announcement and no one even came looking for us. Is this our fault?

I and my family with my two special needs children were standing outside air india office at the airport and requesting for rescheduling of the ticket. The present staff were saying after two hours we will see.in the meantime they have taken my boarding pass and never returned it back. Kindly check in my passport the immigration seal has also been done.

Things did not end there!!! We had to wait for our luggage and then too only to get insulted by your staff that if we did not leave from there, they would inform security and have us thrown out! Our ill child was sleeping on the airport floor because he needed medicines and was tired of waiting.

At 3am in the morning we were sent out of the airport to hunt for hotels in an alien town since we hail from jaipur. Isn’t it airlines responsibility to take care of the situation and help the passengers? There was no help to book us on a next flight or what we should do further. All they said is that we need to get out of the airport fast.

We weren’t carrying extra money as we did not need indian rupees in muscat. After we were out of airport we had to look for taxi and then hotel to stay in. How should we move around with a sick child looking for hotel to stay back in?

As we had no money, i have borrowed from my friend to help for the hotel expense.

This is a big shock for me. First time in my life i have seen such a rude behavior of your staff. I have been travelling from past 35 years and most of my flights are from air india only. Never have i seen anyone so irresponsible and rude in behavior in air india. Not being the first time i do business with you, i am surprised of the terrible way of treating a "valued" returning customer.

Why was i not given another flight back to muscat?

We took loan from our relatives and paid for the taxi and hotel stay.

We booked new flight again at much higher value after three days for all the 5 members of the family to return back to muscat. I had no money and i had to borrow from my relatives.

My previous experience through your air line has been horrible and most inconvenient. This is a very unprofessional behavior from the air india airlines.

I hope that air india being a national flight of india will specifically deal with customers who have had poor experiences on the airline.

As a result of this inadequate service and no proper management of the air lines staff, the resulting inconvenience is intolerable especially with two special needs child of which one of them was physically ill.

Moreover the rude and abrasive air india staff tortured and harassed us and the manner in which our boarding passes were snatched is highly unacceptable. This is not the kind of behavior we would expect from the national air lines of india.

As i have suffered a lot and according to the above mentioned i have all the right to claim for the new tickets we paid for along with the 3 day stay at the hotel and conveyance charges.

Because i bought new tickets, i have requested for the compensation.

I also further claim for my other expenses.

I am requesting for the compensation for which the airlines is responsible.

The refund requested by me is reasonable compared to the offense i have suffered due to your airlines unprofessional way of leaving the traveller stranded with no option other than buying an expensive ticket at the last moment.

We hope that you plan to take necessary precautions to prevent such incidents in the future and give me compensation for which im eligible.

Sincerely,

Ajaz ahmed

I was travelling from Mumbai to Delhi via AI660 on 29Apr2019. First of all, the flight got delayed by 30 mins then by 50 mins and so on. The flight time was displayed as 'Estimated at..'. I went to designated gate prior 45 minutes and came to know that there is no confirmation of flight time still. Post which while I went to washroom and while getting back, they have suddenly opened the gate and boarded hurriedly. Even the screen display was not updated as 'Boarding started / Gate is closing' etc. I was just one status - 'Gate closed' The height was like, nobody had bothered to announce or came searching at lobby for a person like me who has already checked-in and waiting. When I checked with one of personnel at Gate, the lady talked very rudely as if I have done a great loss to their company, even it was my loss. God only can save this airline and nobody else. I have decided NOT to think of this airline in future at all !!!

I am a regular passenger of Air India with Frequent Flyer No ******7290.
I was traveling from Indore to Bangalore via Mumbai from (PNR: HNVKK) AI flight no 636 and AI 607 on 27th-28th April. However, I have not received my checked in baggage yet.
I have completed the property irregularity report and I have been told that I will get my luggage by 9 am on 29/04/2019. One of my co-passenger with similar itinerary also received her lost baggage but I have not received mine which stuck my couple of very critical work.
I have also not any update about my baggage. Moreover, I am also trying to Air India Bengalore International Ltd, Bengaluru office but most of the time no one is picking up the call and not able to sort it out.
I suffered the tremendously around more than 48 hours including painful waiting time due to a major issue with air India server on 27/04/19 followed by such a bad experience of lost baggage.
Thus, I request to please do the needful so that I can get my baggage
Thanking you
Regards
Dr MK Dubey

I made a booking of air India flight on 25th April for flight AI993 from Bangalore to Dubai on 7th on May 7 but after the transaction succeeded, there was no booking confirmation. I called up air India n then asked that the booking got cancelled from their end and I need to send mail to [protected]@airindia.in to process refund and I need to initiate another transaction to make booking. I made booking again and money got deducted again but the previous deducted amnt was not credited at all. The customer support has no decency or watsoever to reply back to the mail I sent atleast confirming that they will act on it even after sendin several mail's. For some problem at their end we have to suffer n perform so many follows ups calls but nothing s being responded forget amount being credited

Passenger - sanjana gupta
Ticket number[protected]
Flight - mangalore to delhi, 8th april 2019
Ai680

De-boarded from flight because it was over booked. No compensation or refund given. I had to book a flight on the go which costed me 12, 000. I am just a student and 12, 000 is a big amount for me. After repeated complaints to air india, they have given me no resolution.

My name is bharat bahl and i was traveling from delhi to hubli via mumbai from ai flight no ai 865 and ai 508 on 27th april. During transit i lost my baggage which carries costly clothes, eatbles and medicines. I have to proceed furthe to bangalore, hyderabad for very important official work which is collapsed totally.
I suffered pain of around 19 hours journey with painful waiting time due to major issue with air india followed by such a bad experience of lost baggage. Hubli guys was somply helpless and couldn't able to locate the baggage. I need great help...

We have booked our round trip flight for our family Holiday from Mumbai to Colombo (Srilanka) on AIR INDIA FLIGHT through Easemytrip.com for Departure Date 01.05.2019 and Return Flight Via Chennai on 07.05.2019.
Our PNR Details are as follows: H4GTB; H4GVL; Z84MT; H4GN6

Due to the terror attack that happened on the Easter Day in COLOMB (SRILANKA) and still on going threat and security issues We want to cancel our trip to SRILANKA. We have been chasing both Ease My Trip as well as Air India for granting us full refund for our round trip flight without charging any sort of cancellation charges, but none of them are processing our refund request.

Ease My Trip is saying if the AIR INDIA passes a remark on our ticket for full refund Ease My Trip is happy to offer & process us the full refund.

We have been Chasing AIR INDIA Customer Care Team Via Phone Calls and also via email from 23.04.2019 but no response till date. They are simply saying that they don't have any go ahead on processing the said refund request for the flights beyond 30.04.2019. We requested them even tried to make them understand about the safety issue and on going tension in SRIKANKA but they are not trying to understand any situation and simply saying that their flights are operating so they cant do anything unless they get any go ahead from the higher authority. On Unsatisfactory response from the Customer Care Team, We have also written an email to the Mr. Vivek Sharma (Nodal Officer) but no response yet from him. Also we tried to write an email to Mr. Sanjiv Kumar (Appellate Authority) but the email id provided are not correct and the emails are bouncing back.

We also conveyed the message to AIRINIDA team that yesterday even INDIGO waived off all the cancellation charges for all their flights to COLOMBO till May 15, 2019, than why being AIRINDIA the National Carrier of our Country is not considering our request granting us the full refund, why they want to play with the safety of their citizen just to earn the Cancellation Charges. Link attached for your reference:

https://m.timesofindia.com/business/india-business/blasts-make-air-india-defer-m...⇄

Air India is just giving a deaf hear to our request and working in their won fancy way. We are approaching this forum with a great and hope and expectation that this forum will understand the reason for the said cancellation and will help us to get our flight ticket money in full without any sort of deductions.

Regards
Mr. Apurva Jhaveri
Contact Email: apurva.[protected]@primefocus.com

I, dr. Anil goyal along with my wife meenakshi goyal (Ticket

Number[protected]c1) travelled ai 174 flight from san francisco

To new delhi on 03:04:2019 boarding at 11:30 am from sfo airport. It

Was a non stop 18+ hour flight. Our seat numbers 30h and 30j.

These were exit seats and we paid extra 100 usd for that.

To our utter painful surprise the info-entertainment system

Did not work at all. Headphone jack on one of seats was

Altogether missing.

We were totally confused, how to spend 18-19 hours.

On being told about this the staff initially told us that they

Will rectify it from "back end".

But in spite of multiple complaints nothing happened. On the

Other hand after some time the behavior of the staff became

Rude. "this is like this only. Do whatever you can do."

You can well understand our plight on such a long flight.

We want to be suitably compensated for deficiency in services,

Minimum being :

*full refund of ticket cost along with rs.100, 000/- per

Passenger for causing mental trauma for being treated rudely

And feeling totally helpless.*

I booked a ticket from Bombay to Delhi on 30th july'2018 for 3rd nov'2018 through air india's app in the name of 2 passangers- Aakriti jain and Taru jain. My transaction was completed but the ticket was not generated due to some technical glitch in the app.
I called the customer care, and they told the refund will be done.
so, i booked another ticket through my laptop on the very same day due to urgency.
later, due to some reasons I had to pre-pone that ticket to 30th october'2018 and paid additional amount as required.

I've been calling the customer care since then and just getting the reply that the refund will be done, but still no action has been taken. I've written several mails too regarding it but no revert has come.

I've talked to my bank (Canara Bank) and they have given me a official written statement that the money is not with them, it has been sent to Air India through online transaction.
I request you to take action against my refund not being processed since it has been 9 months now.
Being a student that amount of money(Rs 8090/-) is very much valuable to me.

Transaction date Ticket date From-To
Amount
30th july 2018 3rd nov 2018 (preponed later) BOM-DEL
Rs 8090 (deducted twice- to be refunded once)
21st oct 2018 30th oct 2018 (traveled) BOM-DEL
Rs 7192 (extra charges for pre-ponning)
1st aug 2018 11th nov 2018 (traveled) DEL-BOM
Rs 7830

Name of the travelers- Ms Aakriti Jain
Ms Taru Jain
Registered e-mail- [protected]@gmail.com
Registered mobile no.- [protected]

An officer at the shirdi airport was very arrogant and there was a little bit of delay in getting to the airport and the boarding was not completed and she was on the phone and did not respond to our request.. The list was not closed and we had requested for more than 45 min.. The flight had not arrived. But she refused saying she has closed the chart.. The other officer's also were requesting her from spicejet.. She did not yield and we suffered such loss about time and money.. Requesting for action against savitha patel.. She is the only lady officer in shirdi airport

Dear
I am booked ticket for me and my wife (Issue date-02.12.2018 and travelling date 11.01.2019) but due to some medical reason i cancelled my wife's ticket on 26.12.2018 cancelled pid is attached.
After tenure of 3 month of cancelled ticket still not get my refund.
Detail given below.

Passenger name ticket no. (S) seat pid no
Patel snehaben [protected] kwiamd 22b pid66726

Do some needful
You can contact me on [protected]@yahoo.com or +[protected]

Hi Team,

I'VE NOT RECEIVED THE FULL REFUND AS PROMISED AIR INDIA. UPON CHECKING THE BANK STATEMENT I SEE THEY REFUNDED THE AMOUNT WITH PENALITY AND I RECEIVED ONLY 531 INR ON 26/03/2019.

I WAS PROMISED BY AIR INDIGO AGENTS TWICE THAT I WILL GET FULL REFUND WITH NIL PENALITY SINCE MY TRAVEL WAS NOT COMPLETED DUE TO SERVICE ( INDIAN AIR FORCE ) exigencies/high alert.

On April 9th, I've spoken with one their colleagues named Sudeep over the phone call. He requested to share the details again of my booking to look into this further.

TICKET REFERENCE NUMBER : [protected]

Details of Booking :

(PNR): YJ3F0 (AI)
E-Ticket NUMBER :[protected]

ISSUE : On March 15, 2019, I've contacted Air India customer support number on[protected] and spoke with one of their agent named Padmapriya. On phone call I informed her very clearly that my leaves were cancelled due to service ( India Air Force) exigencies/high alert.

She took some time and checked with someone senior and confirmed that my FULL REFUND will be processed and asked me to drop an email with my flight details..which i did immediately. I've attached the screenshot of the mail as well.

After few days, I've called again on your toll free number[protected] to check on the status of my refund. Again, your another agent confirmed that my full refund will be processed if really the leaves were canceled due to exigencies/high alert and full refund will be given.

I'VE SEND MULTIPLE EMAILS FROM THIS EMAIL ID AND ANOTHER EMAIL ID AS WELL WHICH IS ( [protected]@gmail.com and [protected]@gmail.com ) REGARDING CANCELLATION. ATTACHED SCREENSHOTS AS WELL FOR YOUR REFERENCE.

I'VE ALSO HAVE AUDIO RECORDINGS OF THE AGENTS WHOM I SPOKE WITH WHERE THEY CLEARLY CONFIRMED ABOUT FULL REFUND.

The Last email I received from their support team is stating that as per the revised modalities of the Air India Waiver,

"applicable penalties of re-issuance, date change, no-show, cancellation and refund charges for

duty travel of Armed Forces Personnel stand waived for all Domestic travel till 31st March, 2019."

Request, kindly provide an official document clearly stating that the travel was for official purpose along
with the reason for the date change/cancellation of the duty travel to enable us to process a full refund
against the transaction.

I HAVE ALREADY PROVIDED THE NECESSARY DOCUMENTS AS REQUESTED BUT NOW THEY HAVE STOPPED REPLYING. I HAVE TWEETED THIS ALSO, SENT A MESSAGE ON THEIR FACEBOOK PAGE AND NO ONE SEEMS TO BOTHER ABOUT THIS.

Please help. Let me know If you need any further details from me. Awaiting reply.

In reference to my flight from vienna to bangalore via delhi. Reference number - j43mn on april 17 (Ai154 vie-del) april 18 (Ai502 del-blr). Passenger names: andrea joseph e-ticket[protected], samyukta rajkumar e-ticket[protected].
Last 4 digits of debit card used: 0372. Mobile number - [protected].
Cancellation done well in advance 20 days before starting the journey as my visa was denied on flimsy reasons by the authorities,. Hence the cancellation was beyond my control. The total amount rs 45509.91 indian rupees. (580 euros). I got only rs 13, 851/-
Being a student this is not acceptable to me and i didnt get the refund full details. Please forward the resons so that i can seek legal remedies as other airlines refunded the amount almost in toto to my co traveller.

On 13th april, 2019 i was travelling from chandigarh airport to kushok bakula rinpoche airport, leh ladakh by flight no ai 458, with my mother and two other friends. After the baggage check in, they said my luggage was 10 kg more than the actual one. So me and one of my friend went outside to return the extra stuff to my brother who was waiting there. After we come back they did the baggage checking again and said it is fine now, but did not provide the boarding pass. And told us to stand in a queue again which was way too long. Air india staff intentionally did it and made us miss the flight and did not provide any assistance. I called the customer care and they suggest me to write a online complain. Our ticket charges was total rs 12000. My email id is [protected]@gamil.com and contact no is [protected]. Please help me out for my refund as early as possible

I am vinay kumar kottapalli, i was travelled from mumbai to hyderabad ai 050 on 18 march 2019 with baggage tag # ai977791 / [protected].

My check in luggage bag (56*45*25cm) has damaged in transit, i have already reported this issue to the concern person at the time of arrival and drafted a first mail on 19th march 2019 to lostfound. [protected]@aisats.in and there was no response send a remainder mails on 22nd march 2019 and 10 april 2019.
Still there is no response from them i request you to look into and do the needful.

Our family of 3 had a flight from mumbai to bgdogra with a stopover and change of flight via delhi. The flight from mumbai got cancelled (Ai0348 on 7th april 2019) after a delay of 2 hours and as a result we missed the connecting flight to bagdogra (Ai0879). We were then shifted to a new flight to delhi.
We checked multiple times with their staff about another connecting flight from bagdogra as we had to reach there on the same day to continue our trip to bhutan from there (All hotel and trip bookings were made accordingly). They assured us that everything will be taken care of and that a connecting flight will be arranged.
After reaching delhi we were informed that there are no flights for bagdogra for the same day and that we will have to take a replacement flight the next day. Had they told us this in mumbai we would have flown directly to kolkata and got a connecting flight from there (Which was possible to do as flights were available).
What was unacceptable in this situation was that they caused us so much stress and financial loss just because they simply did not think to tell us that there are no connecting flights available from delhi on the same day even after we checked with them multiple times. When we argued with them about this they told us that all that they can do is provide accomodation in delhi and a flight next day. No compensation can be provided for the loss they caused us and that all we can is is lodge a complaint with the airlines and hope for the best.
I am writing here not sure how they can be held responsible for their complete lack of respect for their passengers time and money especially since all this could have been avoided - all they had to do was give us honest information.