Air India Complaints & Reviews

My flight from rome to dlehi was delayed by 6 hours but i have not received any communication from the airlines regarding the refund, nor have they sent any update on the process. I have contacted the company through both customer care as well as by email and directly in their office but no source was helpful in giving me the required information. Irresponsible!!

I was standing in a line at for about 45 minutes at h counter of indira gandhi international airport on 5.4.19. I noticed after 30 minutes of standing the line, the counter staff has started ticketing for passengers from other counter when i objected it he informed this counter is exclusive for some tour group. When i said than you would have announced it or might have displayed this information. The staff of air india started soughting on me. And said we work like this only and you can complain where ever you want.
I have been made standing on the line after displacing from some other lines by air india staff only.
This is a gross misbehaviour. A suitable action on the staff must be taken. Because this type of behaviour for international flights are also effecting the name of country.
More trained and professional staff must be recruited and placed for this type of work.
To keep pride of the country up.

This is regarding booking of air ticket in airindia website today,[protected].
The ticket (Multi city) was booked for delhi to kozhikode and the payment was made through upi (Bhim) app. An amount of rs. 4020/- was deducted from my bank account. The ticket was not booked and an error message was reported by the website.
The amount of rs. 4020/- was not returned by air india for the un-booked ticket.
Name of the passenger: kriti mantri
Phone no: mobile: [protected]
E-mail: infigo. [protected]@gmail.com
Payment made from : upi (Bhim) app
Transaction reference as per axis bank account: transaction id:[protected] time: 21:57:26
Date of booking:[protected]
It is requested to return the amount to the axis bank account immediately

My name is rehena i had received a message from [protected]@jobsupdates. Quikr.com named bhartandu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, id proof, educational certificates and updated resume on whatsapp number +91 [protected], when i chatted to this number he replied me my job post ticketing in vijayawada terminal 1, and my joining date is april 10 of 2019. There was no interview, direct joining only. Then airindia application fee @₹1550 pay till tomorrow by online to qr code he sent that. Then he told me evening the offer letter copy get in email and original received 2-3 working days in my home address.
Is it true. Can i trust these all. Already like this airlines shibani airlines in calcutta, i got mail and she gave me number to chat in whatsapp and online exam she conducted to me, after that she told me to send documents xerox copies for verification of certificates and aadhar card, passport, pancard. I sent after that she told me to pay processing fees rs.1180/- this was happened in last year november 2018. After that she didn't receive my calls till now i didn't get job.
Why these type of mails sent to people and playing with their life's. All are fake. How would be an educated person will get job? We are trusted on ur airlines and like to work in airlines by that blindly we r following what ever u said. But i can't trust anymore on airlines air india jobs.
He mentioned it’s not a consultancy, he is working in air india.
His address and phone number given below
Mr. Bhartendu namwal cabin no.8, 2nd floor airindia head office, airindia building marine drive, nariman port mumbai 40021
Mobile no. [protected]
I have attached his id card picture which he sent me as a proof that he is genuine. And also attached paytm screenshot of qr code.

Regards
Rehena patan
[protected]@gmail.com
Andhrapradesh

We have booked 9 flight from hyderabad to najaf and return, however received the information that this flight is cancelled... There is no response from air india call centres... Have written mails to all available mail-ids on air india website however yet to recieve any response from them..... Visited hyderabad air india office, but the reponse was "we cant do anything pls speak to call centre team or write a mail"... Air india please respond to our complaint..

With reference to the trip id.[protected] booked on 30th March 2019 at 9:14 pm for flight from AJL to CCU(AI714), the amount being rs. 4853 was deducted twice from our SBI account (debit card ending with 2540).. The ticket no. are[protected] and[protected].. PNR- ZEMBF

The transaction id is Txn#[protected] and Txn#[protected]...

Could u please look into this matter? I would be highly obliged if the amount that was deducted twice foe the same ticket could be refunded.. Happyeasygo id- [protected]@gmail.com

My name is Vishal. I am complaining about two tickets:

1. My wife, Ritu Khandelwal, was going to travel from Kolkata to Delhi by Air India (Reference: Y9YPP) on 13th March 2019.

2. I, Vishal Gossain, was going to travel from Delhi to Bengaluru by Air India (Reference: JWWK0) on 05th March 2019.

Myself, my wife and my five year old son live in Toronto, and were planning to visit India (Delhi) by flying out on 28th Feb by Air Canada flight 42 from Toronto to Delhi. Subsequently, we were planning to visit relatives in Bengaluru and Kolkata. Our Air Canada flight was canceled (I have already shared our cancellation notice from Expedia as proof with Air India). Hence, we could not visit India and therefore, we needed to cancel the Air India flights mentioned above.

Given that the circumstances were out of my control due to the geo-political escalations in India, I requested for a full refund for these flights upon cancellation. However, they applied the full cancelation fees which pretty much resulted in close to 0 refund. Really disappointed as government airlines are acting so unprofessionally. Private airlines such as Indigo provided a full refund to me for my flight (will definitely fly them again - great customer service by Indigo here).

Air India is being unfair to the consumer, which is why I am complaining here.

I was coming back from Del India flight No AI 127 on March29th.
flight was full. Air India crewmembers put the sign on one washroom Default. When I ask one of flight attendant said some thing broken Then I noticed all staf[censored]sing same wash room and I heard noise for flushing .people was waiting on line for two hours to use washroom and tired to stand on line finale I told one of crew member you should not lie to customers wash room is default. I know washroom is working then she wasrudhly arguing with me your responsilabities to keep clean washroom question was they ling to customers .Then when crew members came out from wash room then guy was standing on line he tried to use same washroom then that crewmember told him this is for staf[censored]se. but I let you use but after you use look the door.so I do not under stand why they was lying.they should put sign staf[censored]se only.not only that they did not put food or drink to customer and one of supervisor came and said put food out otherwise I will loose my job, very selfish bad customer service.also people order jain food then they serve ashien veg That's again religion.

I booked my ticket of air india in economy class on date of 2 march 2019 due to some reason i cancelled my ticket of air india pnr no is yc6h0 on the date 2 march 2019 and i sent a email to air india website but after 1 month i could not get my refund my flight was schedule on 2 march 2019 and air india customer care also not pick up the call. I cancel my ticket 5 hour ago from departure time. Air india say refund will get to you 7 working days i am posted also a photo of my ticket which have all data of my flight i request take some action against air india so that my refund back to me earler and all airlines also given return so early even though indigo is giving full refund on cencelletion sir i am also a defence personnel and the month of march all leave are. Cancel because of that we have to cancel my ticket indigo gives full refund to all defence personnel but air india not give some which remains after deduction on gst and their cancellations charges. Air india also have call rate for their customer care service and they not picked up the phone call after half an hour so i could not cancel my return ticker also i think this is cheat for air india customer

The meal served by air india to its passengers is the worst. They've been serving the same ugly mayo sandwich for years now and the same packed juice with almost more than 70 percent of sugar in it which is a poison for a person who is diabetic, even if they are serving something, they should se that wether it is convenient for everybody or not. I request u guys to look into it and take some action regarding this matter.
Thank you...

I am writing you concerning a return-trip flight from new delhi
To tel aviv, israel, me and my wife made on march 7 2019.
Etickets:
Peskin uri[protected]
Peskin-aviel hana[protected]
Travel demands have made me a frequent traveler of many years (My advantage member number in american airlines is 3k77cd0).
It is the first time i travel air india, and i found your service to be fair.
But on the flight mentioned you failed to return me home on time.
Here is what happened on march 7:
Me and my wife were notified that the flight ai 139 departure time was changed to 15:30 and we had to rush into the airport from another connecting flight.
At the airport the message was that the flight was instead delayed from 15:30 to 18:10.
Then, already at the gate an announcement came that it was postponed to 19:00 and after a while to 19:30. The flight took off finally at roughly 20:30.
One could have thought that the company would make an effort to make the actual flight time shorter, but instead of
Landing in israel at 7:45 pm on march 7 as originally planned, we ended up landing at 00:18, the next day, so an accumulated delay of about four and a half hours – namely a half working day!.
As a result of this delay we were stressed, uncomfortable, lost the last train home and had to take a special taxi at night ($100 cost), hardly got to sleep and had to shorten my working day on march 8.
I therefore ask for your full compensation for this trip.
I have every confidence that you will compensate me properly for this unexpected and unpleasant delay, considering the high standard of service and
Consideration your company promises to its customers.
Sincerely,
Prof. Uri peskin
Tel - [protected] / [protected]
Address - watson lionel no. 7, haifa
Israel (Zip[protected]
[protected]@technion.ac. Il

Hi team,

I have tried to book a ticket with the reference pnr: h3tfb.

When i contact your customer care they have confirmed that ticket not booked and given the above said pnr number fo reference.

Below are the reference numbers related to failed ticket transaction.

Bank reference#[protected]

Below is the message received while booking.

Update: inr 11, 565.00 debited from a/c xx9494 on 22-mar-19. Info: upi-0103sl00ipay-billdeskpg. [protected]@icici[protected]collect-pay-request.

Kindly check and initiate the refund transaction at earliest.

Hi,

This is to bring ai team inefficiency in notice.

I am an international traveler with to-n-fro flight from us to india.

Ai flight #: ai 102
Source: us
Destination: delhi
Flight delayed by: 4.30 hrs
Impact: payed money out-of-pocket to reschedule my connecting flights

Ai flight #: ai101
Source: delhi
Destination: us
Impact: need to pay again to reschedule my connecting flights.

I am wondering, who i need to reach for reimbursement.
I am also planning to write an email to civil aviation for such inefficiency.
As rescheduling flights costs me alot and this is keep happening.

Waiting to hear for your response.

Dear sir,
My name is jai dev singh. My ff no for air india is[protected].
I travelled from kolkata to hyderabad on 21 mar 19 by ai 526.
My checked in baggage i. E. One red colour vip suit case did not reach hyderabad. Ai counter at hyderabad told me that it has erroneously gone to agartala.
I have come at hyderabad for very important mission. My uniforms, important documents and other stuff are urgently needed.
Ai counter person gave carrier tag number as ai 181974 on the complaint.
Please help me on emergent basis. My mobile no is [protected].
Treat matter as most urgent and top priority.
Regards.
- jai dev singh

Dear sir,
This is to bring to your kind notice that i booked air india air tickets online from air india site from delhi to bengaluru and return vide booking reference no (Pnr) j1gf8 (Ai), ticket no[protected] and[protected] on 18th feb.2019. I paid rs. 70874/- (Rupees seventy thousand eight hundred and seventy four) online. There appears to be overcharging of rs. 2084/- due to wrong calculations by the software.
The details shown n the ticket are:
Fare
2 adults @inr38600 — inr 77, 200/-
Surcharge_
Surcharge (Yr) — inr 400/-
Tax — inr 3124/-
Goods and services tax interim (K3)
Exchanged etr additional collection amount — inr 70874/-
Base fare amount difference — inr 17184/-
Total change fee — inr 5250/-
Total new ticket amount — inr 70874/-

I submitted my air tickets to our office for reimbursement and they have pointed out that an excess amount of rs. 2084/- i. E per ticket rs. 1042/- has been charged by air india (Inr 77, 200+inr400+ inr3124+inr5250 - inr 17184) = inr 68790/- should have been charged but actually inr 70874/- have been charged. So it is requested that an amount of inr 2084/- (Rupees two thousand and eighty four) may be remitted/refunded back to me.

Regards
From:
Dr. S. S. Thakur
Icar - emeritus professor
Animal nutrition division
National dairy research institute, karnal
Mob. [protected]
Haryana, 132 001

I was not allowed to board on my confirmed flight due to air india's overbooking. The flights duty manager/ supervisor. Mr gagandeep assured me a confirmed seat in another flight for which i waited for 9 hours in the airport after which i was rejected for next flight as well!

The other supervisor mr. Ashish was soo rude iam surprised that he even works for hospitality industry. He doesn't fit here at all.

They act as if we fly for free on their expenses. Air india really needs to train staffs on hospitality and customer service.

I have not been given a hotel neither iam getting flight back home. It's really sad. Never travelling with this airlines ever again to any destination. I

Iam pretty sure air india is not even going to consider reading these reviews from their passenger or ever going to work out in it.

Dear Sir/Madam,

I am Srinivas, I have booked tickets on 31st January 2019 and travel date was 1st Feb 2019 from Dehradun to Pantnagar.

PNR N0: DED[protected] FEB / IN / PID 6979)

Due to some technical issues in flight cancelled by Air India and they promised us to refund the money with in 7 working days.

Till now we have not received any money from airlines.

Please do needful.

Thanks & Regards
Srinivas
[protected]

Hi
I am writing this complaint regarding air india airport customer service. I was flying delhi to amritsar by air india flight no ai-453, 11 march 2019 morning 5 am to attend my business meting at amritsar.
I reported on air india counter at delhi around 4 am as my international flight was bit late which was coming from abu dhabi. When i was on the counter for check in customer service representative was fighting with customer as i was waiting for check in. I ask some other representative for help as they told me i have to wait for that counter when representative become free and i asked to check in for fly to amritsar without any detail he said you cannot fly then i reason why he said flight is closed and i reply more than one hours are left how i can not fly even its not my fault because he was fighting with other customer and i was waiting for help. After this he ask me some money to pay he i wanna fly. I stared argument why i should pay even i bought ticket and i arrived on time he left his counter then i talk to on duty manager i think her name was ginny k. She was really rude and not helpful at all. I explained her everything and ask help she said i have to wait and she will do something she left the floor and went to office. After 15 mins when no one reply me i called her so many time she never give me answer she was asking me money if i wanna fly. No one help me and i missed my flight. I was continuously try to contact her for help she never reply me. She was very unprofessional, unskilled and rude was asking me money again and again if i want to fly i think she know i am flying from overseas and will pay her extra money without any reason

I saw some other people was suffering with same problem as no one was helping. If you are not able to help customer why not air india close their business. I wasted around 8 thousand rupees for two tickets, 1000 rupees air india agent charge me and i paid extra 5200 hundred rupees to take my private taxi from delhi airport to amritsar and also lost my business meting which was very important for me because air india corrupted service which ask money if they know people are from overseas. Please stop this corruption and do your work with honesty.
One more thing hire people honest well educated and high skilled not like ginny k. She don"t know anything what to do. I will success air india please shut down your business or hire some honest staff who can help customer.

Hi
I am writing this complaint regarding air india airport customer service. I was flying delhi to amritsar by air india flight no ai-453, 11 march 2019 morning 5 am to attend my business meting at amritsar.
I reported on air india counter at delhi around 4 am as my international flight was bit late which was coming from abu dhabi. When i was on the counter for check in customer service representative was fighting with customer as i was waiting for check in. I ask some other representative for help as they told me i have to wait for that counter when representative become free and i asked to check in for fly to amritsar without any detail he said you cannot fly then i reason why he said flight is closed and i reply more than one hours are left how i can not fly even its not my fault because he was fighting with other customer and i was waiting for help. After this he ask me some money to pay he i wanna fly. I stared argument why i should pay even i bought ticket and i arrived on time he left his counter then i talk to on duty manager i think her name was ginny k. She was really rude and not helpful at all. I explained her everything and ask help she said i have to wait and she will do something she left the floor and went to office. After 15 mins when no one reply me i called her so many time she never give me answer she was asking me money if i wanna fly. No one help me and i missed my flight. I was continuously try to contact her for help she never reply me. She was very unprofessional, unskilled and rude was asking me money again and again if i want to fly i think she know i am flying from overseas and will pay her extra money without any reason

I saw some other people was suffering with same problem as no one was helping. If you are not able to help customer why not air india close their business. I wasted around 8 thousand rupees for two tickets, 1000 rupees air india agent charge me and i paid extra 5200 hundred rupees to take my private taxi from delhi airport to amritsar and also lost my business meting which was very important for me because air india corrupted service which ask money if they know people are from overseas. Please stop this corruption and do your work with honesty.
One more thing hire people honest well educated and high skilled not like ginny k. She don"t know anything what to do. I will success air india please shut down your business or hire some honest staff who can help customer.

Name binod jain
Mobile[protected]
Email: [protected]@hotmail.com
Flight no ai-453
Fly date 11/03/2019
Time 5am
Eticket no 098-[protected]

Dear customer service,

I traveled to new delhi on air india flight ai333 from bangkok to new delhi on 15th march 2019. As i was keen to experience the maharaja service, i opted for business class tickets to fully get the most out of your state-of-the-art 787 dreamliner experience that your team has always been promised its technological marvel. I was happily to be seated on 1a along with my mother ramanjit kaur on 1b.

Well lets just say for me it turned out to be 'maharona' kind of experience. Why?

The only thing that i looked forward to experiencing was your much hyped in-flight entertainment which, turns out, didn't work the entire 4.40hrs journey, leaving me an everlasting impression of being fully taken for granted as a passenger who paid substantially more to get a flawless service. Admitted that in flight entertainment isn't the only but it is an integral part of a 4.5 hrs flight where a regular flyer looks forward to, especially from india's national carrier.

By the way, before you generalize this let me also say that economy class had no such complaint.

The crew, as much as they were cordial and attentive, did try to get me to sit in any 10-12 business class vacant seats which i was happy to switch. But guess what, i was in for another surprise, none of them worked!

After countless reboots, shortly after take off, the cabin crew finally gave up. I was told that only in a couple of seats, again according to the cabin crew, did the screens work but sadly they were all occupied. So is this my luck or my fault? Ofcourse its the carrier that has to be blamed.

Apologies galore, noting it down in the cabin log, and handing me a suggestion card to write my complaint are the only things all i will take back from this horrible dream (Liner).

So what do i want? I need the airlines formal apology to me and my mother along with full compensation of the airfare we paid. It relatively a very small price for such a blunder that could've costed you more dearly had it occurred elsewhere in the world.

As a star alliance member, i could've taken any other airline under the flyer programme umbrella. Regretful as i am now, i wish i did.

Several pictures and video logs can ensure you that i have all the proof to make this go socially viral should this issue go down the drain and not be treated seriously.

Show some 'maharaja' heart if you've got one, team air india.

Viroon madan