Air India Complaints & Reviews

I was travelling from Mumbai to Delhi via AI660 on 29Apr2019. First of all, the flight got delayed by 30 mins then by 50 mins and so on. The flight time was displayed as 'Estimated at..'. I went to designated gate prior 45 minutes and came to know that there is no confirmation of flight time still. Post which while I went to washroom and while getting back, they have suddenly opened the gate and boarded hurriedly. Even the screen display was not updated as 'Boarding started / Gate is closing' etc. I was just one status - 'Gate closed' The height was like, nobody had bothered to announce or came searching at lobby for a person like me who has already checked-in and waiting. When I checked with one of personnel at Gate, the lady talked very rudely as if I have done a great loss to their company, even it was my loss. God only can save this airline and nobody else. I have decided NOT to think of this airline in future at all !!!

I am a regular passenger of Air India with Frequent Flyer No ******7290.
I was traveling from Indore to Bangalore via Mumbai from (PNR: HNVKK) AI flight no 636 and AI 607 on 27th-28th April. However, I have not received my checked in baggage yet.
I have completed the property irregularity report and I have been told that I will get my luggage by 9 am on 29/04/2019. One of my co-passenger with similar itinerary also received her lost baggage but I have not received mine which stuck my couple of very critical work.
I have also not any update about my baggage. Moreover, I am also trying to Air India Bengalore International Ltd, Bengaluru office but most of the time no one is picking up the call and not able to sort it out.
I suffered the tremendously around more than 48 hours including painful waiting time due to a major issue with air India server on 27/04/19 followed by such a bad experience of lost baggage.
Thus, I request to please do the needful so that I can get my baggage
Thanking you
Regards
Dr MK Dubey

I made a booking of air India flight on 25th April for flight AI993 from Bangalore to Dubai on 7th on May 7 but after the transaction succeeded, there was no booking confirmation. I called up air India n then asked that the booking got cancelled from their end and I need to send mail to [protected]@airindia.in to process refund and I need to initiate another transaction to make booking. I made booking again and money got deducted again but the previous deducted amnt was not credited at all. The customer support has no decency or watsoever to reply back to the mail I sent atleast confirming that they will act on it even after sendin several mail's. For some problem at their end we have to suffer n perform so many follows ups calls but nothing s being responded forget amount being credited

Passenger - sanjana gupta
Ticket number[protected]
Flight - mangalore to delhi, 8th april 2019
Ai680

De-boarded from flight because it was over booked. No compensation or refund given. I had to book a flight on the go which costed me 12, 000. I am just a student and 12, 000 is a big amount for me. After repeated complaints to air india, they have given me no resolution.

My name is bharat bahl and i was traveling from delhi to hubli via mumbai from ai flight no ai 865 and ai 508 on 27th april. During transit i lost my baggage which carries costly clothes, eatbles and medicines. I have to proceed furthe to bangalore, hyderabad for very important official work which is collapsed totally.
I suffered pain of around 19 hours journey with painful waiting time due to major issue with air india followed by such a bad experience of lost baggage. Hubli guys was somply helpless and couldn't able to locate the baggage. I need great help...

We have booked our round trip flight for our family Holiday from Mumbai to Colombo (Srilanka) on AIR INDIA FLIGHT through Easemytrip.com for Departure Date 01.05.2019 and Return Flight Via Chennai on 07.05.2019.
Our PNR Details are as follows: H4GTB; H4GVL; Z84MT; H4GN6

Due to the terror attack that happened on the Easter Day in COLOMB (SRILANKA) and still on going threat and security issues We want to cancel our trip to SRILANKA. We have been chasing both Ease My Trip as well as Air India for granting us full refund for our round trip flight without charging any sort of cancellation charges, but none of them are processing our refund request.

Ease My Trip is saying if the AIR INDIA passes a remark on our ticket for full refund Ease My Trip is happy to offer & process us the full refund.

We have been Chasing AIR INDIA Customer Care Team Via Phone Calls and also via email from 23.04.2019 but no response till date. They are simply saying that they don't have any go ahead on processing the said refund request for the flights beyond 30.04.2019. We requested them even tried to make them understand about the safety issue and on going tension in SRIKANKA but they are not trying to understand any situation and simply saying that their flights are operating so they cant do anything unless they get any go ahead from the higher authority. On Unsatisfactory response from the Customer Care Team, We have also written an email to the Mr. Vivek Sharma (Nodal Officer) but no response yet from him. Also we tried to write an email to Mr. Sanjiv Kumar (Appellate Authority) but the email id provided are not correct and the emails are bouncing back.

We also conveyed the message to AIRINIDA team that yesterday even INDIGO waived off all the cancellation charges for all their flights to COLOMBO till May 15, 2019, than why being AIRINDIA the National Carrier of our Country is not considering our request granting us the full refund, why they want to play with the safety of their citizen just to earn the Cancellation Charges. Link attached for your reference:

https://m.timesofindia.com/business/india-business/blasts-make-air-india-defer-m...⇄

Air India is just giving a deaf hear to our request and working in their won fancy way. We are approaching this forum with a great and hope and expectation that this forum will understand the reason for the said cancellation and will help us to get our flight ticket money in full without any sort of deductions.

Regards
Mr. Apurva Jhaveri
Contact Email: apurva.[protected]@primefocus.com

I, dr. Anil goyal along with my wife meenakshi goyal (Ticket

Number[protected]c1) travelled ai 174 flight from san francisco

To new delhi on 03:04:2019 boarding at 11:30 am from sfo airport. It

Was a non stop 18+ hour flight. Our seat numbers 30h and 30j.

These were exit seats and we paid extra 100 usd for that.

To our utter painful surprise the info-entertainment system

Did not work at all. Headphone jack on one of seats was

Altogether missing.

We were totally confused, how to spend 18-19 hours.

On being told about this the staff initially told us that they

Will rectify it from "back end".

But in spite of multiple complaints nothing happened. On the

Other hand after some time the behavior of the staff became

Rude. "this is like this only. Do whatever you can do."

You can well understand our plight on such a long flight.

We want to be suitably compensated for deficiency in services,

Minimum being :

*full refund of ticket cost along with rs.100, 000/- per

Passenger for causing mental trauma for being treated rudely

And feeling totally helpless.*

I booked a ticket from Bombay to Delhi on 30th july'2018 for 3rd nov'2018 through air india's app in the name of 2 passangers- Aakriti jain and Taru jain. My transaction was completed but the ticket was not generated due to some technical glitch in the app.
I called the customer care, and they told the refund will be done.
so, i booked another ticket through my laptop on the very same day due to urgency.
later, due to some reasons I had to pre-pone that ticket to 30th october'2018 and paid additional amount as required.

I've been calling the customer care since then and just getting the reply that the refund will be done, but still no action has been taken. I've written several mails too regarding it but no revert has come.

I've talked to my bank (Canara Bank) and they have given me a official written statement that the money is not with them, it has been sent to Air India through online transaction.
I request you to take action against my refund not being processed since it has been 9 months now.
Being a student that amount of money(Rs 8090/-) is very much valuable to me.

Transaction date Ticket date From-To
Amount
30th july 2018 3rd nov 2018 (preponed later) BOM-DEL
Rs 8090 (deducted twice- to be refunded once)
21st oct 2018 30th oct 2018 (traveled) BOM-DEL
Rs 7192 (extra charges for pre-ponning)
1st aug 2018 11th nov 2018 (traveled) DEL-BOM
Rs 7830

Name of the travelers- Ms Aakriti Jain
Ms Taru Jain
Registered e-mail- [protected]@gmail.com
Registered mobile no.- [protected]

An officer at the shirdi airport was very arrogant and there was a little bit of delay in getting to the airport and the boarding was not completed and she was on the phone and did not respond to our request.. The list was not closed and we had requested for more than 45 min.. The flight had not arrived. But she refused saying she has closed the chart.. The other officer's also were requesting her from spicejet.. She did not yield and we suffered such loss about time and money.. Requesting for action against savitha patel.. She is the only lady officer in shirdi airport

Dear
I am booked ticket for me and my wife (Issue date-02.12.2018 and travelling date 11.01.2019) but due to some medical reason i cancelled my wife's ticket on 26.12.2018 cancelled pid is attached.
After tenure of 3 month of cancelled ticket still not get my refund.
Detail given below.

Passenger name ticket no. (S) seat pid no
Patel snehaben [protected] kwiamd 22b pid66726

Do some needful
You can contact me on [protected]@yahoo.com or +[protected]

Hi Team,

I'VE NOT RECEIVED THE FULL REFUND AS PROMISED AIR INDIA. UPON CHECKING THE BANK STATEMENT I SEE THEY REFUNDED THE AMOUNT WITH PENALITY AND I RECEIVED ONLY 531 INR ON 26/03/2019.

I WAS PROMISED BY AIR INDIGO AGENTS TWICE THAT I WILL GET FULL REFUND WITH NIL PENALITY SINCE MY TRAVEL WAS NOT COMPLETED DUE TO SERVICE ( INDIAN AIR FORCE ) exigencies/high alert.

On April 9th, I've spoken with one their colleagues named Sudeep over the phone call. He requested to share the details again of my booking to look into this further.

TICKET REFERENCE NUMBER : [protected]

Details of Booking :

(PNR): YJ3F0 (AI)
E-Ticket NUMBER :[protected]

ISSUE : On March 15, 2019, I've contacted Air India customer support number on[protected] and spoke with one of their agent named Padmapriya. On phone call I informed her very clearly that my leaves were cancelled due to service ( India Air Force) exigencies/high alert.

She took some time and checked with someone senior and confirmed that my FULL REFUND will be processed and asked me to drop an email with my flight details..which i did immediately. I've attached the screenshot of the mail as well.

After few days, I've called again on your toll free number[protected] to check on the status of my refund. Again, your another agent confirmed that my full refund will be processed if really the leaves were canceled due to exigencies/high alert and full refund will be given.

I'VE SEND MULTIPLE EMAILS FROM THIS EMAIL ID AND ANOTHER EMAIL ID AS WELL WHICH IS ( [protected]@gmail.com and [protected]@gmail.com ) REGARDING CANCELLATION. ATTACHED SCREENSHOTS AS WELL FOR YOUR REFERENCE.

I'VE ALSO HAVE AUDIO RECORDINGS OF THE AGENTS WHOM I SPOKE WITH WHERE THEY CLEARLY CONFIRMED ABOUT FULL REFUND.

The Last email I received from their support team is stating that as per the revised modalities of the Air India Waiver,

"applicable penalties of re-issuance, date change, no-show, cancellation and refund charges for

duty travel of Armed Forces Personnel stand waived for all Domestic travel till 31st March, 2019."

Request, kindly provide an official document clearly stating that the travel was for official purpose along
with the reason for the date change/cancellation of the duty travel to enable us to process a full refund
against the transaction.

I HAVE ALREADY PROVIDED THE NECESSARY DOCUMENTS AS REQUESTED BUT NOW THEY HAVE STOPPED REPLYING. I HAVE TWEETED THIS ALSO, SENT A MESSAGE ON THEIR FACEBOOK PAGE AND NO ONE SEEMS TO BOTHER ABOUT THIS.

Please help. Let me know If you need any further details from me. Awaiting reply.

In reference to my flight from vienna to bangalore via delhi. Reference number - j43mn on april 17 (Ai154 vie-del) april 18 (Ai502 del-blr). Passenger names: andrea joseph e-ticket[protected], samyukta rajkumar e-ticket[protected].
Last 4 digits of debit card used: 0372. Mobile number - [protected].
Cancellation done well in advance 20 days before starting the journey as my visa was denied on flimsy reasons by the authorities,. Hence the cancellation was beyond my control. The total amount rs 45509.91 indian rupees. (580 euros). I got only rs 13, 851/-
Being a student this is not acceptable to me and i didnt get the refund full details. Please forward the resons so that i can seek legal remedies as other airlines refunded the amount almost in toto to my co traveller.

On 13th april, 2019 i was travelling from chandigarh airport to kushok bakula rinpoche airport, leh ladakh by flight no ai 458, with my mother and two other friends. After the baggage check in, they said my luggage was 10 kg more than the actual one. So me and one of my friend went outside to return the extra stuff to my brother who was waiting there. After we come back they did the baggage checking again and said it is fine now, but did not provide the boarding pass. And told us to stand in a queue again which was way too long. Air india staff intentionally did it and made us miss the flight and did not provide any assistance. I called the customer care and they suggest me to write a online complain. Our ticket charges was total rs 12000. My email id is [protected]@gamil.com and contact no is [protected]. Please help me out for my refund as early as possible

I am vinay kumar kottapalli, i was travelled from mumbai to hyderabad ai 050 on 18 march 2019 with baggage tag # ai977791 / [protected].

My check in luggage bag (56*45*25cm) has damaged in transit, i have already reported this issue to the concern person at the time of arrival and drafted a first mail on 19th march 2019 to lostfound. [protected]@aisats.in and there was no response send a remainder mails on 22nd march 2019 and 10 april 2019.
Still there is no response from them i request you to look into and do the needful.

Our family of 3 had a flight from mumbai to bgdogra with a stopover and change of flight via delhi. The flight from mumbai got cancelled (Ai0348 on 7th april 2019) after a delay of 2 hours and as a result we missed the connecting flight to bagdogra (Ai0879). We were then shifted to a new flight to delhi.
We checked multiple times with their staff about another connecting flight from bagdogra as we had to reach there on the same day to continue our trip to bhutan from there (All hotel and trip bookings were made accordingly). They assured us that everything will be taken care of and that a connecting flight will be arranged.
After reaching delhi we were informed that there are no flights for bagdogra for the same day and that we will have to take a replacement flight the next day. Had they told us this in mumbai we would have flown directly to kolkata and got a connecting flight from there (Which was possible to do as flights were available).
What was unacceptable in this situation was that they caused us so much stress and financial loss just because they simply did not think to tell us that there are no connecting flights available from delhi on the same day even after we checked with them multiple times. When we argued with them about this they told us that all that they can do is provide accomodation in delhi and a flight next day. No compensation can be provided for the loss they caused us and that all we can is is lodge a complaint with the airlines and hope for the best.
I am writing here not sure how they can be held responsible for their complete lack of respect for their passengers time and money especially since all this could have been avoided - all they had to do was give us honest information.

My flight from rome to dlehi was delayed by 6 hours but i have not received any communication from the airlines regarding the refund, nor have they sent any update on the process. I have contacted the company through both customer care as well as by email and directly in their office but no source was helpful in giving me the required information. Irresponsible!!

I was standing in a line at for about 45 minutes at h counter of indira gandhi international airport on 5.4.19. I noticed after 30 minutes of standing the line, the counter staff has started ticketing for passengers from other counter when i objected it he informed this counter is exclusive for some tour group. When i said than you would have announced it or might have displayed this information. The staff of air india started soughting on me. And said we work like this only and you can complain where ever you want.
I have been made standing on the line after displacing from some other lines by air india staff only.
This is a gross misbehaviour. A suitable action on the staff must be taken. Because this type of behaviour for international flights are also effecting the name of country.
More trained and professional staff must be recruited and placed for this type of work.
To keep pride of the country up.

This is regarding booking of air ticket in airindia website today,[protected].
The ticket (Multi city) was booked for delhi to kozhikode and the payment was made through upi (Bhim) app. An amount of rs. 4020/- was deducted from my bank account. The ticket was not booked and an error message was reported by the website.
The amount of rs. 4020/- was not returned by air india for the un-booked ticket.
Name of the passenger: kriti mantri
Phone no: mobile: [protected]
E-mail: infigo. [protected]@gmail.com
Payment made from : upi (Bhim) app
Transaction reference as per axis bank account: transaction id:[protected] time: 21:57:26
Date of booking:[protected]
It is requested to return the amount to the axis bank account immediately

My name is rehena i had received a message from [protected]@jobsupdates. Quikr.com named bhartandu namwal mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, id proof, educational certificates and updated resume on whatsapp number +91 [protected], when i chatted to this number he replied me my job post ticketing in vijayawada terminal 1, and my joining date is april 10 of 2019. There was no interview, direct joining only. Then airindia application fee @₹1550 pay till tomorrow by online to qr code he sent that. Then he told me evening the offer letter copy get in email and original received 2-3 working days in my home address.
Is it true. Can i trust these all. Already like this airlines shibani airlines in calcutta, i got mail and she gave me number to chat in whatsapp and online exam she conducted to me, after that she told me to send documents xerox copies for verification of certificates and aadhar card, passport, pancard. I sent after that she told me to pay processing fees rs.1180/- this was happened in last year november 2018. After that she didn't receive my calls till now i didn't get job.
Why these type of mails sent to people and playing with their life's. All are fake. How would be an educated person will get job? We are trusted on ur airlines and like to work in airlines by that blindly we r following what ever u said. But i can't trust anymore on airlines air india jobs.
He mentioned it’s not a consultancy, he is working in air india.
His address and phone number given below
Mr. Bhartendu namwal cabin no.8, 2nd floor airindia head office, airindia building marine drive, nariman port mumbai 40021
Mobile no. [protected]
I have attached his id card picture which he sent me as a proof that he is genuine. And also attached paytm screenshot of qr code.

Regards
Rehena patan
[protected]@gmail.com
Andhrapradesh

We have booked 9 flight from hyderabad to najaf and return, however received the information that this flight is cancelled... There is no response from air india call centres... Have written mails to all available mail-ids on air india website however yet to recieve any response from them..... Visited hyderabad air india office, but the reponse was "we cant do anything pls speak to call centre team or write a mail"... Air india please respond to our complaint..