Air India Complaints & Reviews

Hi
I am writing this complaint regarding air india airport customer service. I was flying delhi to amritsar by air india flight no ai-453, 11 march 2019 morning 5 am to attend my business meting at amritsar.
I reported on air india counter at delhi around 4 am as my international flight was bit late which was coming from abu dhabi. When i was on the counter for check in customer service representative was fighting with customer as i was waiting for check in. I ask some other representative for help as they told me i have to wait for that counter when representative become free and i asked to check in for fly to amritsar without any detail he said you cannot fly then i reason why he said flight is closed and i reply more than one hours are left how i can not fly even its not my fault because he was fighting with other customer and i was waiting for help. After this he ask me some money to pay he i wanna fly. I stared argument why i should pay even i bought ticket and i arrived on time he left his counter then i talk to on duty manager i think her name was ginny k. She was really rude and not helpful at all. I explained her everything and ask help she said i have to wait and she will do something she left the floor and went to office. After 15 mins when no one reply me i called her so many time she never give me answer she was asking me money if i wanna fly. No one help me and i missed my flight. I was continuously try to contact her for help she never reply me. She was very unprofessional, unskilled and rude was asking me money again and again if i want to fly i think she know i am flying from overseas and will pay her extra money without any reason

I saw some other people was suffering with same problem as no one was helping. If you are not able to help customer why not air india close their business. I wasted around 8 thousand rupees for two tickets, 1000 rupees air india agent charge me and i paid extra 5200 hundred rupees to take my private taxi from delhi airport to amritsar and also lost my business meting which was very important for me because air india corrupted service which ask money if they know people are from overseas. Please stop this corruption and do your work with honesty.
One more thing hire people honest well educated and high skilled not like ginny k. She don"t know anything what to do. I will success air india please shut down your business or hire some honest staff who can help customer.

Hi
I am writing this complaint regarding air india airport customer service. I was flying delhi to amritsar by air india flight no ai-453, 11 march 2019 morning 5 am to attend my business meting at amritsar.
I reported on air india counter at delhi around 4 am as my international flight was bit late which was coming from abu dhabi. When i was on the counter for check in customer service representative was fighting with customer as i was waiting for check in. I ask some other representative for help as they told me i have to wait for that counter when representative become free and i asked to check in for fly to amritsar without any detail he said you cannot fly then i reason why he said flight is closed and i reply more than one hours are left how i can not fly even its not my fault because he was fighting with other customer and i was waiting for help. After this he ask me some money to pay he i wanna fly. I stared argument why i should pay even i bought ticket and i arrived on time he left his counter then i talk to on duty manager i think her name was ginny k. She was really rude and not helpful at all. I explained her everything and ask help she said i have to wait and she will do something she left the floor and went to office. After 15 mins when no one reply me i called her so many time she never give me answer she was asking me money if i wanna fly. No one help me and i missed my flight. I was continuously try to contact her for help she never reply me. She was very unprofessional, unskilled and rude was asking me money again and again if i want to fly i think she know i am flying from overseas and will pay her extra money without any reason

I saw some other people was suffering with same problem as no one was helping. If you are not able to help customer why not air india close their business. I wasted around 8 thousand rupees for two tickets, 1000 rupees air india agent charge me and i paid extra 5200 hundred rupees to take my private taxi from delhi airport to amritsar and also lost my business meting which was very important for me because air india corrupted service which ask money if they know people are from overseas. Please stop this corruption and do your work with honesty.
One more thing hire people honest well educated and high skilled not like ginny k. She don"t know anything what to do. I will success air india please shut down your business or hire some honest staff who can help customer.

Name binod jain
Mobile[protected]
Email: [protected]@hotmail.com
Flight no ai-453
Fly date 11/03/2019
Time 5am
Eticket no 098-[protected]

Dear customer service,

I traveled to new delhi on air india flight ai333 from bangkok to new delhi on 15th march 2019. As i was keen to experience the maharaja service, i opted for business class tickets to fully get the most out of your state-of-the-art 787 dreamliner experience that your team has always been promised its technological marvel. I was happily to be seated on 1a along with my mother ramanjit kaur on 1b.

Well lets just say for me it turned out to be 'maharona' kind of experience. Why?

The only thing that i looked forward to experiencing was your much hyped in-flight entertainment which, turns out, didn't work the entire 4.40hrs journey, leaving me an everlasting impression of being fully taken for granted as a passenger who paid substantially more to get a flawless service. Admitted that in flight entertainment isn't the only but it is an integral part of a 4.5 hrs flight where a regular flyer looks forward to, especially from india's national carrier.

By the way, before you generalize this let me also say that economy class had no such complaint.

The crew, as much as they were cordial and attentive, did try to get me to sit in any 10-12 business class vacant seats which i was happy to switch. But guess what, i was in for another surprise, none of them worked!

After countless reboots, shortly after take off, the cabin crew finally gave up. I was told that only in a couple of seats, again according to the cabin crew, did the screens work but sadly they were all occupied. So is this my luck or my fault? Ofcourse its the carrier that has to be blamed.

Apologies galore, noting it down in the cabin log, and handing me a suggestion card to write my complaint are the only things all i will take back from this horrible dream (Liner).

So what do i want? I need the airlines formal apology to me and my mother along with full compensation of the airfare we paid. It relatively a very small price for such a blunder that could've costed you more dearly had it occurred elsewhere in the world.

As a star alliance member, i could've taken any other airline under the flyer programme umbrella. Regretful as i am now, i wish i did.

Several pictures and video logs can ensure you that i have all the proof to make this go socially viral should this issue go down the drain and not be treated seriously.

Show some 'maharaja' heart if you've got one, team air india.

Viroon madan

Sir, i have booked an return flight on 18.03.2019 from pune to chandigarh through connecting flight from delhi via flight no 463. But i have received a phone from your customer care that the said flight have been cancelled. Further ur customer care executive told to approach delhi airport authorities for further action. But she did give any customer care no to whom i will contact and refused to give the number of customer care. I have booked a return flight from pune to chandigarh via delhi on last dates at a very high rate and i have to reach chandigarh on 18.03.2019 very urgently. So arrange a new flight on the same day or refund my air fare charges of connecting flight 463 delhi to chandigarh. I am trying to contact to ur customer care number from the last 2hours constantly. But i am put under long que and no one response at last i have to reach chandigarh very urgently on 18.03.2019. So call me at my number [protected]

Sir
Being an indian i try to buy indian & prefer to travel by air india. I travelled today dated 16/3/2019 by flight no. 889 from delhi to guwahati in the names of sanjeev dewan & my wife mrs. Ashoo dewan. My luggage registration nos. Are98760878 &98760885. Our seat nos. Were 26a & 26b.
On getting down at guwahati airport i was shocked to receive my luggage. Both of locks of my baggages were broken & i found some of my clothes stolen.
Kindly see into the matter at the earliest and take action on the culprits.
Thanks & regards.

I was provided information saying my flight has been delayed and will fly at 11:59 Pm, they deliberately told us wrong timing to reduce the on record timings of the carrier they showed flying timing of 4 hrs from Hyderabad to Delhi in the revised mail to avoid authorities they cheated with us and finally flight took off at 2 AM.
Flight Details: AI127, from HYD to DEL
Date of Incident : 1 March 2019
I would like to request a refund in this case as I had to travel to Himachal post the flight as it was deliberately misinformed to me, I want a refund.

I have traveled from leh to jammu on 03 march 2019. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - nitin kharat
Tkt no[protected]
Date of journey - 03 march 2019, 8.55 am
Flight - ai 449
Pls email my duplicate boarding pass or proof of traveling.
Email id - [protected]@gmail.com
Mobile - [protected]...

Dear concern — मेरी बेटी ने 10 मार्च 2019 की एयर इंडिया की ai 102 flight book करवाई थी, जो शाम 5 बजे की थी, लेकिन वो flight cancel हो गई, जिसकी information नही दी गई मेरी बेटी cab करके air port गई वंहा जा कर पता चला कि flight cancel हैं, उसने cab के आने जाने के 1500/- दिए, रात 12 बजे की flight की एक slip उसे दे दी, वो दोबारा 10 बजे cab करके एयर पोर्ट गई, बताया गया कि इस flight का pilot नही हैं, अब 3 बजे जायगी, मेरी बेटी पूरी रात एयर पोर्ट पर रही, अगले दिन उसने office जाना था i इस flight का no.था ai 349 जो सुबह 5 बजे चली और मेरी बेटी 9 बजे अपने flat पहुची, और वो office नही जा सकी, एयर इंडिया के कारण उसकी 11की absent लगी कम से कम 3000/- उसने cab पर खर्च किये.
बेटी का नाम arshdeep
Flight — ai 102 t no.[protected]
Flight — ai 349 seat no. 18e
Sir अब इसका कौन जीमेवार होगा, flight से लोग तब ही travel करते हैं, अगर time बचे.कितना नुकसान हुआ बेटी का. Can you imagine? परेशानी अलग.
Will air india compensate or feel sorry for this mistake. Shame to air india mgm. Thanks. मुझे ये भी पता हैं consumer complaints में complaint करके कोई फायदा नहीं, मेरा पिछला experience तो यही कहता है.

My wife was booked in ai 636 on 11 jan 2019 from delhi to indore which was scheduled to take off at 1505hrs, however delayed by 35 minutes. My wife reached he airport check-in counter at 1505 hrs due to some delay in transit caused due to problem in delhi metro. However she was denied boarding even reporting the airport 30 mins prior. She was also told by the booking clerk that no refund applicable for the same.

On 1st february 2019, i travelled from hamburg (My permanent address) to delhi via london.
From hamburg to london/lhr i travelled by british airways, flight no. 967 dated 1st feb.2019 and from london/lhr to delhi by air india flight no ai 0112 dated 1st feb. 2019. I had booked flight with british airways from hamburg to delhi. (Copies of boarding passes enclosed)

On arrival at delhi airport on 2nd feb 2019, all of my checked baggage comprising of three (03) bags, were missing.
I immediately reported the missing baggage at air india helpdesk at the airport (Igia t3) and submitted baggage tags. Copy of report is enclosed.
I contacted the air india 24x7 baggage helpline (Tel. No. [protected]) but no one answered my call for 3 days, nor was i provided any update or information about tracing of my baggage. There was no information on ai website and british airways helpline was also clueless about my bags.

After 3 days of anxiety, i received a call from air india on 5th of feb, i was informed by telephone about tracing of baggage and subsequently the baggage was delivered at my temporary address in india only on 5th of feb at 22:42 pm., copy enclosed.
In this regard it is submitted that in the peak winter season, i had to arrange for clothing and medicine etc, due to delayed baggage, and i had to incur expenditure unnecessarily and thus i was harassed.
It is therefore, requested to pay me the compensation for delayed baggage as per rules. Details are as under:
File ref.:delai18186/02feb19/0751gmt
Ms tanu shree
M-[protected]

Feedback no is : wb-ilhr[protected]

Myself and my wife were scheduled to travel from delhi to dubai via air india ai995 on 17th january 2019. Pnr: z2mzx and h0xdx
Both o[censored]s got an email citing the schedule change in the flight, which was also confirmed by the air india’s official website (Proof can be provided).
We did the online check-in and reached 60 minutes prior the revised departure time but were denied boarding telling that the flight time was not changed and was on time and there was some mistake about the email and the website.

We booked another flight for next day morning (Spicejet) which was delayed by 7 hours.

We found it difficult to find accommodation at that late hour and the mental agony caused due to delay the next day is inexplicable.

We sent email to [protected]@airindia.in asking for ticket refund and proper compensation, but no response untill now.

I am travelling from delhi to madurai
By
Ai 9015. On 10th march.
When i approached the kiosk to generate boarding pass i could not get one. It displayed
Error. One ai employee tried to generate also.
It was no help
Then i approached a counter. The operator
Informed that it wl be attened at g counter.
When i approached that counter the operator
Informed that it wl be attended by m counter.
While going to m counter i found the help desk
Where a very unhelpful person was manning it.
He wl not even scan the tkt
He told to go to m counter. I was certain
This time ordeal was over
When i met one ashish at m counter he mentioned
The matter did not relate to him.

And he said i should go to help desk.
Again i approached help desk. This time he mentioned i should go to h counter..
I went to h counter to find out if i could get
The boarding pass. He told me to go to
M counter..

Back to square one..

Then i thought i would sit down in one place
And phone our protocol ppl to come to help...
As luck would have it i could see a specific madurai counter at k row i guess..
Rest is history...
Wl the air india top brass travel as a commoner
To figure out things in the field...??
Air india has not changed a shade. It remains same aloof highhanded.
God bless this country and air india...???
I spent close to 2 hrs to sort the matter..
R k routray
[protected]@hotmail.com

Putrid handling of baggage of air india!! My samsonite suitcase which is hard bounded and is quite a strong one is broken from both handles!! The trolley is broken from behind and even the lock mechanism is broken!! I will definitely claim this loss that i hav faced because of the mishandling!!! Is air india really not even a bit concerned of their reputation?!!!

I had received a message from arif khan his number is [protected] ([protected]) mentioning that my job application has been accepted in air india sats in domestic airport.

When i called to this number he told that he is a hr in air india sats, hyderabad
After discussing about the job profile, he asked me to deposit an amount of 5000 as a security deposit, which is refundable.

He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.
I deposited the amount.

After which i kept on calling him, he told that he will call me back but that didn't happen afterward.
Hr administration department

Oriental bank of commerce

A/c. Holder name
Mr vikram

A/c. No.[protected]

I. F. S. C - orbc0101409

Amount - 4, 500/-

You have to pay amount on imps, net banking, phonepe tez googlepay mobile banking, nft, paytm.

I had received a message from sirf khan ([protected]) mentioning that my job application has been accepted in air india in domestic airport.

When i called to this number he told that he is a hr in air india, hyderabad
After discussing about the job profile, he asked me to deposit an amount of 5000 as a security deposit, which is refundable.

He gave his ac number, when asked why he is providing his personal ac number, he told that as he is a senior hr, so he will take care of further processing.
I deposited the amount.

After which i kept on calling him, he told that he will call me back but that didn't happen afterward.

As I have book a online Air india ticket with PNR Z96XS which failed. Passenger name SYED MOHAMED BUHARI SULTHAN IMRAN. But the money got deducted. Message from the bank
RS.9140.00 Spent on POS/Ecom using IB debit card on 22/02/19 23:14 at AIRINDIA Mumbai from AC:XXX252043 BALANCE 15514.39 CR - INDIAN BANK.
AS I have requested the airindia for refund against a failed transaction. They said the money didn't credit to their account. As per bank policy. The money would be refunded with 5-6 days. I have complaint indian customer services atm withdrawal failure reference no.INET[protected]. The status is showing pending. The customer care said it would be refunded within a week. But still no refund got. Please help in this regard.
Account no. [protected]
Ifsc code IDIB000B177
Name SULTHAN IMRAN
INDIAN BANK
Debit card type RUpay
Debit card no. [protected]
Expiry date 07/24
Transaction details (mini statement)
[protected] ATm Wdl Seq no.[protected]
Atm id BDR0000
Please contact [protected] or [protected] for further details or mail [protected]@gmail.com
Useless website

I travelled by airindia flight ai939 from delhi to bahrain on 4th march, vide pnr no. Yt5c0, bagage details ai 865633 [protected]. However, the baggage was not sent from delhi. Waited for long queue for filling up forms. The airport in bahrain was so co-operative to help. Next day again i had to come to collect the baggage. My compliant is why air india ground staffs have so much causal attitude. About half of the passengers, some of them were with small children. Suitable action should be taken against the staff responsible for this irresponsible act.

Dear sir/madam
I have the honour to state that i am working for armed forces (Indian air force) and booked the ticket from air india from bangalore to delhi (09 mar 19) and back (30 march 19). Due to national emergency all armed forces leave is cancelled the reason u know better. Indigo and other airlines is giving the armed forces cancellation charge waived off due to high tension with pak and india.
Since private airlines even after their private company they are providing this concession to armed forces personal but as air india is a govt body so it should take action first as compare to private airlines.
Sir/ madam i want to state i have mailed the air india customer also and have the telephonic chat with them in both cases they says it is not possible to refund the cancellation charge waived off as no message has came to them. Sir/ madam i just want to know that whole india including civilians knows this situation and air india want a written statement. This is just to make the profit from armed forces who serves the nation through their blood. My pnr no h1ffk is this. Sir do the needful to get my full hard earned back.
Thanking u
Deepak sharma
Indian air force

I tried to book a ticket from vijayawada to new york. The amount rs 157615 /- was cut from my sbi account but the ticket is not booked yet on air india site. The pnr number for this failed transaction is yxh0p.

As this is a huge amount of money and we need it refunded for some urgent reasons. I urge to you to please look into this as soon as possible

Sir/madam,
It's been 7 days i have cancelled my ticket, till date i didn't receive cancellation receipt yet. I dropped mail to all the above mails still no response. I tried customer care as well, no support from them. Please try to help me out. I have to submit it in my office. Please try to understand the problem.

I kindly request you to provide me the cancellation receipt which includes cancellation charges and refund amount clearly. I need it very urgently for my official purpose. Please do the needful at the earliest.
Thank you
Regards
B srilatha
Ai number:ai[protected]
E-ticket:[protected]
Web ref: hew93