Air India Complaints & Reviews

I have booked a seat in air india flight from gorakhpur to delhi vide e-ticket number:[protected] for journey date 07 may 18 and paid rs 7910 through credit card.
Thereafter, i could not perform this journey on 07 may 18 and i had to change date of journey to 08 may 18. I was told to pay date change penalty of rs 2625. This money i was told to pay in cash at gorakhpur air india ticket counter and i was told that the receipt for...

My family (Savithri kannan) and my son shashank kannan traveled on 6th may by ai 907 from chennai. Although i was holding tickets with paid seat numbers 4a and 4b counters denied same seats when boarding passing was issued. Despite my request seats were denied.

Flight delayed over 4 hours and no proper response from ai desk.

Booking reference yh8bd

Dear sir/madam,

I am srirupa mukherjee, a government employee and i was traveling under ltc 80 ticket on 22/10/2017 from leh airport to igi delhi airport with air india having following flight details:-
Flight no. Ai446
Date of journey:- 22/10/2017
Ticket no:- etk:[protected]c1
Seat no. 9d

I was served with a expired fruit drink (Brand name:-treat mango masti) along with the food (Refreshment) served on board by the cabin crew. Such a negligence is unexceptable as it could be detrimental to my life. Moreover, when the matter was conveyed to the cabin crew they even did not replace my drink with a fresh drink. And hence, such lethargic service and carefree attitude could even cost a human life.in spite of paying for such a costly ticket under ltc 80, the service provided by the airlines was worst as an expired food item is not less than consuming poison.

I also filed the same complaint (On the above issue) twice under the feedback option provided in the air india website as suggested by the call centre executive. Two complaints were filed with the following details:-

Complaint 1:- ref no wb-dixl[protected] on date 29/10/2017
Complaint 2:- ref no wb-dmaa[protected] on date 03/01/2018

But till date no action has been taken on this matter and neither the status of the complaints have been updated in the website.

Prayers:
1) i am demanding compensation for serving me with expired food on board by the cabin crew and risking my life.
2) take action as per the administrative procedure.
3) any other action as per the law.

Attachments:-

Photographs of the expired drink served on board.
Photograph of my boarding pass.

This is with reference to seat selection for multiple pnrs in air india. Despite selection and payment, the air india website failed to show the modified reservation. Also, my account had been debited with a total sum of inr1725. Live chat with an air india agent directed me to "[protected]@airindia.in" mail id. Also, she mentioned the error in transaction processing and asked me to do the selection again after 12 hrs. I tried booking seat under seat preference for 2 pnrs as follows

1) pnr no. - y2jz1
Web reference no. - aibe39155219
Date of travel - sunday |[protected]
Flight - ai50 | bom-hyd |
Seat selected - 4a, 4b, 3a
Amount paid - inr725
Transaction ref - lsbi[protected]igadidjxk2
Passenger names - sanjiv hajirnis, maya hajirnis, nikhil hajirnis

2) pnr no. - jg5ze
Web reference no. - aibe39155598
Date of travel - sunday |[protected]
Flight - ai50 | bom-hyd |
Seat selected - 3b, 3c
Amount paid - inr1000
Transaction ref[protected]
Passenger names - sudhakar ranalkar, sarojini ranalkar

I could not get the aforementioned seats. However, the said amount of inr1725/- was debited from my account as highlighted in yellow in attached account statement from which the amount was debited.

I did get the preferred seats for pnr jg5ze (Seats - 3e, 3f) but i had to do another transaction lsbi[protected]igadihkwj8 as highlighted in red in the attached bank statement.

Kindly arrange for the refund and pfa all boarding passes, bank account statement and airindia receipts for the transactions.

This is regarding air india flight ai 9614 (Pnr - ycqvz) from jammu to indira gandhi international airport.
I booked the flight for myself and my husband on priority, on 3rd may 2018, as i had an important meeting in delhi, scheduled at 3.00 pm on 4th may 2018.
The flight was supposed to depart at 12.40 pm from jammu and was to reach igit at 2.25 pm
We even received multiple automated calls and messages from air india, confirming the flight time.
We reached the airport well in time, as i could not afford to miss the meeting and proceeded for check-in.
Our bording pass confirms the boarding time as 12 pm. But while waiting at the airport for the boarding to start, the monitor started flashing a delay in the flight by a good 2 hours. The estimated time of departure changed to 1.45 pm from 12.40 pm (A delay of 1 hour 5 mins, excluding the block/ boarding time!).
On contacting the senior air india personnel at the jammu airport, we simply got the response that air india just have an agreement with spicejet and their flight leaves at the same time, so we can take our refund!
This response while there were other flights (Vistara, goair) flying off.
We even called the air india customer care, recieved no help!
The customer care asked us to claim the flight delay compensation from the airport only, supposedly this being only way. But, the air india personnel at the airport refused and said all kinds of compensation happens at safdurganj office, delhi. Is this air india's way of misguiding and harassing the passenger's?

Who is liable to bear the cost of lost business to me because of the delay?
What response is this : you can take your ticket price back if you don't want to fly.
Who will bear the booking charges?
Who will bear the hotel charges at jammu?
And, why would we even book the ticket a few hours before the flight if it wasn't urgent to fly back.
What sense does it make to cancel the booking and take the money back when it is urgent for me to fly back?
What if the passenger cancels? Does he/ she get the refund? Why this partiality then? Passenger's mistake or air india's mistake, only the passenger has to bear the brunt.
Frankly air india team, you need to understand that you are running an airlines here, and people's lives and businesses and everything is at stake and you are liable for it all.
You are providing a service at a cost and it simply crumbles down if this is the kind of response coming. It is all simply a waste!
Today, because of air india, i lost possibly one of the biggest deals of my career and the company's response to it all is dismal. Air india should simply end the business as it is doing more harm than good.
Air india has to compensate us for all the monetary and other losses that we had to bear today.

I Paresh Marathe had booked my return Air India ticket from Mumbai to aAbu Dhabi and back via Air India app on my mobile. Iwas supposed to board AI945 on 30/04/18 and return back by AI 946 on 07/05/18.My Booking Reference was JVQ5C and my ticket no was[protected].
I reported well in time to CST-T2fro my check in to Air India counter.But to my dismay i was told that I would not be able to board the said flight because my passport was expiring on /06/18,
since three months was the minimum stipulated time for travel.
Also I had a valid e visa which was issued by the UAE goverment on the same expiry of the passport.
I find it utterly astonishing that if the guidelines of three months( as told to me ) are given, then why the ticket was issued at the time of booking.Since at the time of booking the ticket passport expiry date is asked for.
Also when a valid visa is issued on the same expiry how was i denied check in?
I was forced to cancel my ticket subsequently due to the situation I faced.Also in the process of cancellation I was told that a part of amount amounting to 5000/- would be deducted.
I would like to request you to a full refund is given to me without any deduction as I was not allowed to travel against a vvalid visa. Attached herewith are ticket and my visa for your ready reference.
Kindly do the needful at the earliest.

I am pained to write about the service or lack of it at air india's main hub, mumbai airport. We are a family of 3 booked on ai 679 to mangalore on 02/05/2018 and reached mumbai airport at 8:40 am for the 10:25 am flight, well in advance. But to our shock, a harrowing ordeal started unraveling...

First of all, the self check in kiosk retrieves our booking but doesn't progress to the check-in screen. Instead it displays a message to contact the counter staff.
At the check-in, only two counters were manned for about 50 odd passengers waiting patiently for their turn. We too waited for 55 minutes and then, one of the staff started calling for mangalore flight passengers out of the queue.
At the check-in counter, the staff issues us 3 seats all in separate rows. When i enquired why the family of 3 was not issued seats at least two together, the answer i got was "the flight is full" and on top of that, he had the audacity to ask me why we didn't do web check in?
There is no reply for "why we had to be made to wait for almost an hour for check - in"? Or when i asked him why the self check in kiosk doesn't work, the reply was it is owned by airport authority and not air india.
The ultimate experience was at the gate where the staff is asking me why we are late and why we checked-in late?

It only takes a single experience like this to lose valuable customers. I am a frequent flyer and i never experienced such a lethargic and laid-back attitude with any other airline. No doubt air india is not doing good and is up for sale.

A grieving indian flyer...

Sudarshan bhat
+91 [protected]

Flight no ai 671, pnr ai - h3kqb. My inlaws and my children (1yr and 8yr) were not allowed to board the flight 28th apr 18 morn even after reaching at 6:45am at airport. The flight timings was at 9:00am. We booked infant ticket by linking with my inlaws tickets at the reservation counter. While taking boarding pass, my inlaws showed both the ticket (Proof: staff has ticked), but he gave only 3 boarding pass of 1st ticket. Even after asking he said since no seat, no boarding pass. They cleared check-in process also. (Proof: stamp is present). Before entering the flight, they were asked to go back bcoz o[censored]navailability of boarding pass even after clearing check in. We contacted customer care, but couldn't get sufficient help. Duty managerv (Kohli) and staff (Sithesh) behaved so badly, i regret to say "very bad service" by air india. They were un educated, so i tried searching his no and contacted him. To me he was said that next day flight tickets will be given without any payment and the issue is sorted but he troubled my whole family along with my infant till 2:00pm at airport by sending here and there without proper guidance and asking to pay rs60000 (3+1 infant) for next day flight. Kindly help on urgent basis.

The miles tkt status confirmation at air india counter t3 delhi on 28.04.18
The head incharge at 8;45 am mr kuldeep never had the courtesy to attend & clarify my query inspite of wasting time of 25 mts at the window. Only the executive at window was doing the job of courier to him for my query but he had his limitation.
Such a casual approach from this head to attend customer issue what coaching he can provide to others & that is why have made mess of air india with their poor attitude.
Hardly afraid of any penalty, what message is he giving to his staff & customers.
Ravinder
[protected]

Nobody was present in checkin and helpdesk 55 mins prior to the flight departure time. I ws notified that flight will departure at 9:35 pm i.e. 15 mins late to the schduled time. After that without any information flight took off at 9:18. Even earlier then schduled time. I was at checkin desk at 8:40 which 55 mins before departing time. There was a person there Harsh mehta who ran off that place without listening us.

Dear Team & Passengers,

Kindly be inform you that i booked ticket ( Ticket Number-NN[protected] from Delhi To Dubai as attached with Air India Airlines which i supposed to not book, I think my luck was bad that why.Anyway I reached before 1 Hours & 30 Minutes in queue. Departure time was 8.30PM dated 20.04.2018 And i was in the queue, i crossed almost two lines & when i reached to near counter i told Air India crew member Ms. Jyoti ( Wearing Glass ) 50 Minutes is left will miss the flight. she told me counter already closed and that time when i showed her time 50 minutes was left & she give me ### excuse, telling just wait i will come back. She came back after 10 Minutes & again she left. When she came back time was left 30 Minutes. She told we announced why you did not hear & we can not allow for checking. And telling when you show me timing its was 20 Minutes. I am not the One, there is 3 passenger also who missed the flight because of this ### management who was taking checking. No one announced front off the counter. I through my iphone6 on floor its badly broken because she was lying & gave me ### excuses. I know flight was over booked that why they did not allowed us because there is no space in the flight for us. there is one passenger claiming for the same, flight was over booked. I am really upset because of this accident, i was whole night on the airport no one response me nicely they were putting on other shoulder. finally i need to CALL TO police, police came i reported against the crew who misbehave with me. I want to see the footage when i reached in queue, Its was G Block, Air India Counter No-10 " Time was 7.15 around.
I talk with manager he did not respond me & other passenger. I booked another flight which is cost me 18000+Rupees & i lost my iphone because of ### crew. One crew is saying i announced from here if you will see the video from where she announced, no one can hear anything, and telling this is AirInida Airlines no one will care, you are wasting your time & its happen true what they told. And They dont have manners how to talk to guests. Only listing and keep quit. No one do anything for me & other passenger. I made complaint still no one contact me still. Really i am very upset.

Please look into the mater very deeply & i need full justification on urgent bases. I am waiting for your response.

I will recover each and everything whatever i lost because of your team.

Thanks

Kind Regards

Salman Ahamad
Dubai ( United Arab Emirates )
Mob- +[protected]

I have booked two air india flight tickets through airindia website. The tickets are from hyderabad to mumbai. The scheduled departure time is 06:20 a. M on 7th may 2018. However, they have pre-poned it to 05:35 a. M. We will be reaching hyderabad on 7th may from vijayawada, the time of our arrival will suit only the actual schedule departure i. E. 06:20 a. M. I know that schedule changes within one hour are allowed but as the schedule change is in the early hours of the day, it is highly inconvenient for any passenger to adjust with the timings. I spoke with the air india customer care team, they are not at all helpful. Instead they are reading out the cancellation charges. I have asked the customer care team to transfer the call to senior manager for which they put me on hold for more than 30 mins (As usual). Finally, i spoke with mr. Brijesh (Supervisor, air india mumbai). Even he wasn't helpful in making arrangements for convenient flight.
The flight schedule change is highly inconvenient as it is in the early hours of the day, i would require your help in acquiring 100% refund charges for the cancellation.

The ticket no.'s are : 098-[protected], 098-[protected]
Names of the passenger: gadam bharat reddy, niharika kolli

Kindly address the issue. Thanks and best regards

I had booked ai651 from vishakhapatanam to mumbai for 9 april in name of sarita surendra tendulkar and my son and infant baby on 01 april 2018.
But i didnt receive any email or sms confirmation from air india until 02 april morning though my money (7915/-) was deducted from my sbi net banking. On calling customer care executives i was informed on 02 april morning my name isnt on flying list for specific flight and i should book another ticket and apply for refund to air india e commerce by e mail. I did so but didn't receive reply from e commerce. Simultaneously i booked jet airways ticket.
On 04 april morning again i spoke to customer care executive and i was again confirmed my name isnt on flying list and i should send reminder to e comerce for refund. At e commerce lady assured me saying sometimes payment gets stuck in gateway and doesn't reach us. Wait for few days we will refund you.
. Again i called up customer care on 06 april morning and spoke to customer care supervisor directly. He assured me again my name isnt on specific flight and i should convey this to e commerce for full refund.
Accordindly again i wrote to air india ecommerce to refund my complete money back without any cancellation charges at the earliest as my money was stuck with no fault of mine.
Complete refund was assured to me by e commerce helpline at 1015 hrs on 06 april 2018. I have recorder voice calls where i am assured by air india customer care executive, my name is not reflected in specific flight. Hence i should write for full refund without any aditional charges. I am attaching recorded voice calls with air customer care.
Now nearly after 20 days of my money being deducted i am offered a refund of merely 2640/- rs instead of 7890/-. Now why am i losing my hard earned 5275/- rs without slightest fault of mine.
I want to complaint against this fraud carried out by air india. Please look into the matter and help me get my money back.

Hi i travelled wed 18th april /220am del-ord-yyz sector etkt#[protected]
On seat 34f yyz-to chicago
Reached airport 3hrs in advance to my surprise at midnight you dont expect to stand 1hr-40min on counter que when you are sleepy at midnight
On top my entertainemt screen at seat 34f wont work 15hr flight i have taken pics of both above events que and screen error message for prooof to show your cmd
Thanks
[protected]@gmail.com
Rabinder pal chugh

Prem narayanan Mobile number [protected] :this is regarding refund of ticket number :[protected], my Air India flight AI 440 maa-del on February 19th 2018 the estimated departure time was 6:10 am but flight was delayed by 2hrs 54min, recently they have
refunded full fare but refunded only ₹ 854 instead of ₹9800 mailed but they are not responding

Sir,
Good morning.
My name is prasad m ghatikar and i do work as assistant executive engineer (Ele), taqc, hescom, hubli. (A govt of karnataka undertaking).
I was deputed for inspection of safety belts required at ghaziabad, up, delhi ncr vide letter no:497-498, dt:[protected]. This inspection was scheduled on dt:[protected], at national accrediated laboratory in delhi. Hence i had booked the flight ticket from belgaum-bengaluru on dt:[protected], spice jet. Then from bengaluru - delhi, air india.
Also i was deputed as inspecting officer for inspection of pin insulators at bikaner and scheduled inspection dates were[protected] &[protected]. Hence i had booked the tickets to delhi - bikaner on[protected] and return journey on[protected], air india flights.
All these journeys were intended to be performed as hescom, karnataka govt inspection duties.
I had booked the tickets on friday evening,[protected] and next two days were holidays.
However i received an whatsapp message at 23.00 hrs on that very day that i am deputed as magistrate to work on election duty of karnataka assembly elections 2018. The orders were issued by deputy commissioner, dharwad district and these election duties are kind of national emergency services.
Hence i had to obey the orders of deputy commissioner dharwad and cancel inspection works at delhi and bikaner.
I want inform with utmost sincerity and humility that i was going to delhi and bikaner on national services interest and now i am doing election duty of karnataka legislative assembly elections 2018, in the national interest only.
Hence request your esteemed self to kindly credit entire booking flight's amounts as i have cancelled the schedule in national interest.
I am attaching all relevant documents viz inspection call letters of hescom - 2 nos, flight journey approval of hescom which has my name and destination, my identity card of hescom and election duty order of deputy commissioner dharwad, which has my name and designation.
Kindly do the needful by crediting entire flight booking amounts-4nos of flights and heal the aggrieved who is just performing his rightful duties.
Jai hind,
Prasad ghatikar,
Aee, taqc, hescom
Hubli
Mob:[protected], [protected] & [protected] (Office mobile)

Ticket details -
1) belgaum - bengaluru, flight no-sg3463, pnr no - cgyjjr, spicejet flight, dt of departure :[protected],
2) bengaluru - delhi, booking id-[protected], flight no - ai 1501,
Pnr no-z5cg3, dt of travel :[protected], scheduy departure 13=20 hrs.
3) delhi - bikaner, booking id-[protected], flight no-ai 9833, pnr no - yntcd, scheduled departure :dt[protected], time-09.45 hrs.
4) bikaner - delhi, booking id:[protected], flight no-ai 9834, pnr no-jlx2q, scheduled departure - dt:[protected], 14=45 hrs.

Kindly do the needful,

I did not get a seat on 14 apr 18 at 2 pm from delhi to london, due to over booked flight. This means air india is selling tickets which are sold already. This is fraud. I intend to take this to the press.
I requested for earlier flight but i was booked for 1400 hrs on the 15.04.18 instead of 2.45 am on the same day.
I speak to someone at customer service who confirms i am booked for 2.45 am flight. However, when i come to airport to check because i no longer trust ai. To my expected surprise, i am told that i am booked for 1400 hrs flight. On top of that, staff are not helpful and sympathetic as in any other airline. My first flight to india, worst ever experience. I am a victim here and request for an upgrade as compensation. The departments lack communication, customer service
I shall be updating experience on facebook and create awareness and disgraced.

Mr i seeborun

I am traveling from Aizawl to Kolkata on 11/04/18 seat number 4 D name Prabal Rajdeep. One bag of mine was torn and I reached the baggage assistance desk. I request for a complain copy as the resolution was not suitable for me. A person name Sunny Sharma has misbehaved me along with his colleagues joining him. He also assaulted me physically. So I want the decision from you right now. Otherwise I have to go to Court.(Voice Recording of the Conversation is their, if required can mail you the same.)

Hello,
Today i missed my flight because of airlines associates negligence.

The flight ai 127 from hyd via delhi to chicago.
I was there at baggage line at 19.45, my flight scheduled at 20:55, the baggage line was huge and inspite of my several heads up there was response nor announcement of gate closure.

When my turn came up at counter it was 20:20 and gate was closed.
During this waiting time i have been checking with airline associates and expressed my concerns but no body really seems to be cared and instead said an announcement would come if there is any problem.

I finally checked to re-schedule my flight to tomorrow 09/04 and they said an extra charge will be applied, which is totally stupid.

Fyi.. There were 5 others along with me on this concern.

I appreciate your feedback on this, take some action and ignore my penality amount.

My baggage was cut open while on flight from Delhi to Mumbai.
When I complained they depreciated the value of my bag and offered me Rs3000 as compensation.
I can neither get a new bag of same quality nor get my bag fixed at that cost.
They are telling me to give purchase reciept which I don't have now.

They sent someone home to check if the bag can be fixed but it was cut in a bad shame and cannot be repaired.

This is very shameful act and I feel very insecure keeping my valuables or anything for that matter in the bags.

Also air india has no right to depreciate the value of my bags and tell me to accept some compensation.
I could have used my bags for 5 more years if it wasn't damaged.

This isn't the first time with my bad experience with Air India. They have even cancelled my tickets due to their mistake in system once .
Worst airline and very bad customer support