Air India Complaints & Reviews

My grandparents were flying to toronto on the 3rd of june, yet due to a storm their flight was diverted to goa. They spent the whole night awake because the air canada crew was unable to get them a flight to mumbai, however once they did manage to get to mumbai, almost 12 hours later, air india took no responsibility of fixing their original missed flight to toronto. I had to call air india and they told me to ask air canada for a flight, so i ended up calling air canada, the agent told me that because the reroute was air india's fault, its up to them to find the passengers a way to their destinations. So the agent from air canada called air india and had to tell them what to do about the situation. It has been 12 hours since that call and my grandparents haven't heard anything from the company since, they have been stranded at the airport for 12 hours now with no food, accommodation or anything!!!

I was travelling from Bikaner to Delhi on 31st May 2018.
I have a knee problem and had been advised to keep my leg straight and therefore requested the ground staff (counter at Bikaner) to allocate the seat in the first row as it was unallocated. He said it won't be possible as you're a lady and won't be able to open the exit door! Firstly I wasn't requesting for the entire 1st row and was only requesting because the doctor had adviaed.
[protected] is my FF no. So have been on Air India quite a few times.
Also was travelling to Bikaner for the 3rd-4th time and never faced this problem but was totally disgusted by this attitude.! Hoping for a compensation at the earliest.

I am indian female scientist working at bhabha atomic research centre, department of atomic energy, govt of india, mumbai. Me and my family had a flight of air india at 9 pm from delhi airport terminal 3 to mumbai on 26th may 2018. Flight number was ai191. Flight was booked by my husband mr vishal sharma.

We travelled all the way from mussoorie to delhi in car and reached delhi airport. We rushed and reached airindia counter at 8:15pm. The person sitting at desk was about to give us boarding pass but immediate another airindia person mr vijay gupta came and asked our name. When we told we are sharma and family he immediately asked the counter person to close the counter and said that we are late and counter gets closed 1 hr before departure of flight i. E at 8pm.

We came to know that flight was already late by an hr and now was supposed to fly at 10 pm.. That means the counter should have been opened till 9 pm.. Though flight was delayed no official announcement was made for this.. We argued on this point and requested to allow us to board the flight. Also we could see that status was showing that security checking goin on.

I also told that one of my son is not well and we have to reach mumbai urgently.

But mr vijay gupta was not ready to listen to anything and was very very rude. We requested continuously for about half an hr but were denied boarding. Mr vijay gupta was giving us all illogical reasons for denying boarding. He shouted at me infront of all passengers.. Misbehaved and used foul language.

Also he was not allowing us to talk to other senior air india staff and was interfering and shouting. When we argued he called cisf personnel. Cisf personnel came saw my govt id card and himself requested mr vijay gupta and others to reconsider the decision and allow us boarding. But no one agreed.

Then we went to airindia office at airport and requested to talk to manager. No one gave us proper information. We stood there for almost half an hr. Then someone told us to go to counter g and talk to mr rathee or mr pramod. We again went to counter g. No manager was there. Then we were sent to counter f. There i met mr ajay and mr pramod and told my ordeal. I requested if alternate arrangements can be made to travel to mumbai. They all straight away denied and said all flights are full and we cannot make any adjustment. We checked online and saw there were seats available in few flights next day. When we told this we were sent again to air india office.

I was continously roaming here and there at airport talking to managers, air india staff for about 3 hours with my two small kids. I was mentally harrassed for 3 hrs by air india people. I didnt get any help from air india staff. Finally as my kids were not well i left the airport at about 11:30pm.

I request you to kindly give me full refund of the ticket and register my mental harassment complain agains mr vijay gupta who denied us boarding inspite of flight being delayed and shouted used foul language infront of many people. I am so dissappointed with airindia staff behaviour and need apology. This was my family's worst experience.

We had to book another ticket to mumbai by indigo (6e 191 booking id nf[protected]) which costed us around rs 34993/-. This was the cheapest available flight in next three days.

I would like to have answer for following questions
1. Why mr vijay gupta was so rude and was pressurising counter person to deny us boarding inspite of flight being delayed by an hour?
2. Why was he not allowing us to talk to any senior air india person?
3. Why the delay in air india flight not anounced officially?
4. Why our name was not anounced before closing the counter?
5. Why didnt air india arrange another flight for us or did any adjusstment to help us?
6. Why were we not allowed to meet the highest authority of airindia aitting at airport?

All the required details are as follows:

Air india flight no: ai 191 (Delhi to mumbai)
Date of departure:[protected]
Actual time of departure: 9 pm (But delayed by one hr)
Booked from: makemytrip
Booking id: nf[protected]
Passengers name :
1. Vishal sharma
2. Sonal sharma
3. Vahin sharma
4. Sharun sharma
Person against whom complaint is made: mr vijay gupta (Air india ground staff), mr pramod (Manager)

Amount claimed :
Rs 15, 720 (Charges of ai 191 for four memebers)
+ rs 34, 993 (Booking charges for another flight on 29th)
+ rs 15000 (Additional charges for staying in delhi for three days)

Total: rs 65, 713/-

For reference both booked tickets (Delhi to mumbai on 26th and 29th) copy are attached herewith.

There cannot be any charge for the mental harassment which me and my family had suffered. Me and my had had to extend our office leaves.

I hope airindia will take strict actions against the culprits and help us in getting the refund claimed. I hope such incident is not repeated by any airindia staff with anyone.

This incident happened on 28-may-2018. Flight no ai933, pnr h0wmq my kids, sreelakshmi and sreelekha were the passengers and were there at 4.20am and stood in line. After dropping them even after 15 mints i didn’t get any call back so i called them, they said they are in que, i advised them to go in front and ask that the flight is at 5.10 and do the formalities asap. At the counter, the guy said the flight is full, now please let me know how is it possible that a valid ticket is with us and flight got full. Then i asked my kids to give the phone to him, i telephonically requested that due to some medical emergency they need to go on that date itself at that time he said now he cant allow as the checkin time is over and flight is about to take off. Now please let me know 4.20 to 4.35 you have wasted that time, how are we responsible for it

As usual you people dont think the emotional aspect and i dont want to describe that too. Then when we discussed this with some of our relatives and friends we ealised that some has experienced such heartless cancellation. You know this sector is the busiest sector so accommodating others is easily possible and by that way you can also increase your revenue, sorry i don’t want to argue on that too because a citizen like us can only request you.

Request you to atleast refund the amount as it was not no-show ticket my kids were very much there and it was because of wasting time on argument or by giving the confirmed booking to somebody else, younpeople have. Not allowed to board the flight. Atleast expecting some humanitarian concern towards citizen from your side by refunding the hard-earned money.

I was travelling from jeddah-mumbai on[protected]Ai 932) with my mother. It was sehri time around 3.45 am (Time when we start fast). My mother had to take medicine before starting for fast so she asked me to call any crew member for water.

At 3.45 am i pressed the crew assistance button above my seat for help. After waiting for 30 minutes when no one came at my place for help i went back personally to take water. When i reached back of the flight i saw all the crew members were having good chitchat without caring anyone onboard where everyone waiting for water since it was sehri time.

When i raised my concern to crew members, they said that they already served water to everyone 15 minutes back which was big lie. And they started talking to me in very rude manner. Other passengers when heard my voice then they started complaining that even they were waiting for help for so long.
Even though if they had served water 15 minutes back then what about if there is any emergency after 5 minutes?

Crew members were treating all the passengers like army officers. I have travelled with so many international airlines till now but this is the first time i have seen crew members treating passengers onboard so badly. Hardly they have spoken with anyone politely or they have smiled looking at anyone. I understand most of the passengers onboard were labour class but that doesn’t mean they are traveling for free and they don’t deserve service for which they are paying to airlines.

Crew members are the only care taker of passengers when they are thousands of feet above the ground level where they cannot ask for help anyone else. No doubt this level of service by air india forced them to go in debt and look for their bidder.

I would really appreciate if air india train their staff and ask them to provide service to the passengers for which they are getting paid.

Also, i don’t want to describe about mumbai-jeddah flight on[protected]Ai 931) where take off was delayed by 5 hours and we were forced to come out from the flight after 2 hours of boarding to change the plane since there were some technical issues in the plane. Amazing part of the story here is air india provided peanuts as compensation to all the passengers for 5 hours delayed.

Please check the authenticity of complain with your crew member. Hope they will spill out truth what happened onboard.

Shehzar khan

Hello, i travelled yesterday from hyderabad to new delhi via air india. Travelling experience was fine but i found my luggage damaged today. My glass photoframe was broken which was a fragile item. Secondly, my bag and its handle was torn from outside. Luggage staff might have pulled it in a very hard way that the bag was damaged. Its ridiculous. At least the staff must be properly trained for this and they must handle the luggage in a good way.

Komal singh
[protected]

My family is traveling from muscat to ahmedabad via bombay thru air india ai986. Now this flight is getting delay every day by 1-2 hours. I was tracking the flight then i come to know due to delay from bombay to ahmedabad ai91 this flight is getting delayed. Ai 91 bombay to ahmedabad 5:40 pm to 6:30 pm, ai 985 ahmedabad to bombay 7:20 pm to 9 pm, bombay to muscat 10:20 pm ist to 11:20 gmt. If local flight is gets delayed. International passenger are getting harassed. Due to this ai 986 will get delayed & reach ahmedabad by 8 am morning.
Due to mis-management by air india passengers are suffering.
This is making bad reputationsof india as it is national carrier of country

I had a air india flight ai813 from chandigarh to pune at 9.15 on 01.06.18. I was traveling with my 3 yr old son. I was comming from patiala and due to farmers agitation against goverment and traffic on new opened toll plaza on chandigarh patiala road, i was little late but still after scanning my bags at airport i reported the air india counter at 8.35. I had the web checking boarding pass. But air india employee mr. Sandeep told me that he couldn't allow me to board the luggage and i could take only my hand bag. I told him the reason why i was late, i requested him to send my luggage in next flight. But he refused. He wasted the time and then said he couldn't allow me to board. I was feeling so helpless. I requested alot but no use. Other flight like indigo jetairway always cooperate with their passengers, the make need full arrangements for late passengers. I could board the flight but due to non cooperative behavior of mr sandeep i couldn't. Air india should compensate for this non cooperative behavior

Today 30/5/2018 i had air india flight from delhi to kolkata from terminal 3. I was carrying my very old 82 years very sick icu returned mother alone. I had 2 bags of medicines with me and they charged me 12 thousand extra for these medicines bags which i was not in a situation to afford. I requested to give senior citizen concession as it is only medicines which i had shown to manager to help me out. Instead of helping air india manager advised to throw medicines if i cannot afford extra 12 thousand to board the flight. I cancelled the flight as my request for seniors citizen medical concerned request failed. They are money minded. No humanity care for sick very old senior citizen.. They should change their attitudes

On 30may i missed my flight from delhi to goa ai156 due to heavy traffic because of a truck overturn and a procession. Lots of people were stuck in the traffic.. Other airlines like indigo and vistara had made arrangements for their passengers who were late in the next flight with no extra charge.. But air india official denied any help.. I was traveling with two kids.. I constantly called the customer care and the counter on the airport before and after missing the flight for rebooking but nobody helped.. I had to book another flight on indigo at an exorbitant price for the next day.. My name is sonal kaur parmar.. Pnr j604l.. I would be highly obliged if i would be compensated after so much of harassment..

Dear sir / madam,

Greetings from goa.

We had a harrowing time on board the flight ai 975 from chennai to goa on 23rd may 2018. Kindly see the following details.

1. The passengers boarded on time at chennai and the flight took off at 1825 hrs. Prior to approaching dabolim airport at goa the pilot announced that due to the absence / failure of landing lights on the runway at dabolim the flight would be diverted to hyderabad. The announcement was probably made (1900 hrs) after the flight was already diverted as we noticed the aircraft taking a turn and also because within 30 minutes of the announcement we reached hyderabad airport.

2. The aircraft was parked in a hangar at 1930 hours. There was no announcements nor information for a long time. After a while it was announced that clearance has been obtained and the flight would be take off to dabolim. The boarding doors were closed and latched.

3. Within 5 minutes of the above announcement, the doors were opened and for more than 4 hours there was no announcement nor update from the pilot about the likely time of take-off.

4. We stayed put in the aircraft till 2355 hrs i. E., for more than 4 hours after the aircraft had landed at hyderabad.

5. Few water bottles were supplied but there was absolutely no food. This is not acceptable. There were onboard several infants, kids, senior citizens and diabetic persons.

6. The rear toilets were stinking and one of the washbasin was clogged.

7. Several passengers became restless and got off the aircraft with their cabin baggage and stood on the tarmac! The cabin staff could not stop them. Later security persons arrived and asked the passengers to get back to their seats. But most of them did not listen and continued to stand outside. The situation was grim and seemed to be going out off hand.

8. Unfortunately, when so much activities and tamasha were happening the pilot and co-pilot remained immune and had shut themselves in the cockpit. They refused to either come out and console / comfort and explain the delay nor did they make any announcements about the departure. The cabin staff were upset and helpless since the passengers were getting agitated.

9. We landed at dabolim at 0030hrs on 24th may and had to travel for more than 1 hour to reach home and later slept on an empty stomach.

Kindly imagine the above scenario and the problems that we faced. What was supposed to be simple straight flight (1 hr 20 m) from chennai to goa turned into a nightmare that last for more than 4 hours.

In view of the difficult times we had suffered, physically, emotionally and mentally, we request and seek compensation for the more than 4 hours of delay, as per the rules of compensation initiated by the dgca / goi.

We hope that the matter would be settled amicably.

Anticipating an early and positive response.

Regards.

From:

Sainandan
Sridhar
Kamakshi

30/5/2018

With reference to the pnr hsb9d, we had booked flight tickets from ahmedabad to mumbai on 5th may 2018.

Unfortunately we are unable to travel as my husband mr. Jayadeep nair has undergone operation on 1st may 2018 and he is unable to travel for next 2 months. Under such unavoidable circumstances, i had requested air india to give me full refund without any cancellation or penalty charges, as this was very much unfortunate and we were forced to cancel all our holiday packages. I had even attached necessary medical documents for their reference.

I have received full refund from goair (Mum-goi sector) and indigo (Goi-amd sector).

But air india denies to make any payment. I had emailed to their customer care and even to their nodal officer as well but the reply remains the same. Why cant the airlines consider such unavoidable circumstances and work in the interest of consumers? They just mention that they dont have such policies of refund. Air india being such a big company and being old in the airlines system, i expected much more cooperation from them.

My sister in law traveled with her twin grans children by ai 144 from newark to mumbai and from there to hyderabad in ai 619 on[protected].
She collected by mistake one bag of crew member in stead of her bag.
The bag of the crew was handed over to that person on[protected].
But the bag belonging to my sister in law was with mumbai air port.
The name of the passenger is mukkamala sudha. Her boarding number was 167 and her seat number was 17d.
We would like to collect the bag at hyderabad.
Pl help in the matter.
Gandhi

Hi,
I travelled to us through air india and this is the biggest mistake i have ever made in my life. I arrived india on 20th may and got to know that one of my red suitcase is missing.

File reference number - delai99535

Here is the glimpse of worst experience:

1. Had to call multiple times air india for continuously 4 days for my baggage

1. The bag was handed over to courier services on 22nd by air india
2. I asked air india to ask the delivery person to call me via email and i received confirmation from air india that courier person will give me a call
3.in 23rd morning, i called air india to check the status and they gave me number of ram kishan
4. I called him and he said that baggage will be delivered between 10 pm to 2 am as they only deliver bags between these timings
5. I called air india to complaint and received call back from them ensuring that it will be delivered by 6:00 pm today and same was communicated over email
6. Kanhaiya from dtdc team called after some time and said that he can only deliver the bag by 10 pm. We feel like that we are left with no other option and agreed to same.
7. Till 9:30 pm no one called me so i called kanhaiya to check the status and he said that his van is punctured and will take some time.
8. I called ashutosh singh 5 times who is the manager of dtdc, number was shared by air india staff but no one picked
9. I called air india again and they spoke with ashutosh and gurranted me that he is going to call back in next 15 minutes. No one called
10. I again received a call from kanhaiya stating that please forgive me but i can only deliver by 12:00 am

I feel like that i have done a mistake by choosing air india. It's been 4 days and i m still without my luggage. I don't know who delivers at night between 10 pm till 2 am.

Regards
Satbir singh

Dear Sir/Madam,
my name is Mathumathi Anbalagan. I'm currently living in Stuttgart, Germany.

I booked a flight ticket for my parents from Chennai - Stuttgart on 14, April '18.
Chennai-Dubai (Air India), Dubai-Istanbul (Pegasus), Istanbul-Stuttgart (Pegasus).

At Chennai International Airport when my parents where at the Air India check-in counter, the Air India officials where so rude to my parents and didnt allow them to get boarding pass. The reason was at Dubai airport my parents cant change flight from Terminal 1 to terminal 2. Then I booked another flight for my parents from Dubai- Stuttgart (Dubai terminal 1) at the last moment.

The following are my complaints:
1. Why did the Air India officials did not allow my parents to board even though there is no transit visa required at Dubai airport. There is Marhaba services which offers service for transfer between Terminal 1 to Terminal 2.(https://www.marhabaservices.com/)

2. I called Air India customer care, they asked me to call Air India office at Dubai airport. I called them but there was no proper reply!!!

3. There was a call from Air India, they asked to go to nearest Air India city booking office for this issue.

4. I got frustrated and called the Air India Frankfurt Customer Service. They said that Air India does not have any problem with booking. If the third party website
asks for transit visa you need a transit visa, if not you can book a ticket normally.

5. Again I called the Air India city booking office on April 12, she was so rude to me and said that you have already taken the flight. So just leave it!!!
How stupid reply from an Air India official. Is this the reply you give to a customer! Will Air India offer a ticket to me for free? I have paid the money and how can you people reply in such a way.

6. On April 16, in Chennai Airport when my parents were facing the problem, Air India people at the counter said that "It is not my work to solve your problem, I have many works!". They were so rude to my parents. If giving assistance to a customer problem is not their work. Then why did you appoint them for work at Airports?

Its only because of Air India compulsion I booked a ticket for my parents from Dubai-Stuttgart at the last moment. I want my flight ticket money back.
Air India is offering such a poor customer service. I want action to be taken for such a rude behavior of the officials at Chennai airport.

Awaiting your reply.

Regards,
Mathumathi Anbalagan.

Hello airindia cargo movers and packers,

My name is anil kara. I booked air india cargo movers and packers on 29th april for household shifting from aya nagar, new delhi to asalpha, mumbai location.

As discussed with bn joshi, delhi branch while packing, he promised to deliver the households on time. The delivery date was 5th may, 2018.

After several followups, bn joshi received the call and said it will be reached by monday, 7th may, 2018.

After reaching to vashi warehouse in 7th may. I asked him to deliver the households on 12th may after discussion with him. I reminded him several times to arrange a truck to deliver the things to my address on 12th may. Address was also mentioned on receipt.

But on 12th may, he said he can't shift the households due to lack of truck and labors. There was no communication between joshi and mumbai branch. So, i and joshi both decided to shift the households on 19th may, saturday. During this week, i again reminded him to follow ups with mumbai branch names are bunty, mahaveer. But these guys are not receiving my calls.

After several followups again, no one received my calls, not even answered on whatsapp.

Bn joshi said on 19th may, that he will deliver on the same day, but still no delivery happened yet. It's been more than a week his promises are failing again and again.

After post lunch on 19th may, i tried again calling to joshi, he said the truck will load my households by 2.30 pm and reach by 4 pm. But still no delivery or loading status after 3 pm. He said he will call at 2 pm and update the loading status, but no calls received and even i tried to call him, he switched off his mobile.

After several follow-ups again, with mumbai people and joshi, both are blaming to each other. Joshi didn't mentioned about shifting timjngs to mumbai people. Now mumbai people bunty is saying that shifting can't be done on saturday as warehouse is closed and not even in sunday. This information should be convey to me as well in morning, but they didnt done that as well. Mumbai people says talk to joshi, but joshi was not picking my call, and not even answering my messages for 2-3 hrs as well.

This pathetic service of air india cargo movers and packers. I asked munbai people to share the address, but they didnt share that too.

Even i tried calling b njoshi on 20th may, he is not picking the call at all. He is not responding on my calls, messages etc.
I think and worried that my luggage are stolen by these people. If i won't get my answers by 20th may, 2018. Then i will take action on them. Your staff are not promising on their words.

It been more than 2 weeks, they are playing with my emotions and not delivering our households. There is no address and valid contact numbers of mumbai branch. The number which is mentioned is wrong number. I went to vashi location address as well as i got from just dial, but that address is also not valid. They moved from that location to somewhere else. There is no escalation matrix of your company and it makes too much difficult to track my own valuable households things which are not yet delivered at my door step even after several followups.

On websites, on receipts everywhere bn joshi number is mentioned. As per my experience joshi is one of the most irresponsible person who is not at all taking the authority of providing satisfactory response.

Every time i have only made a call to know the status and every time they have some or the other excuses for not delivery my luggage.

Bn joshi: [protected]

I had booked my tickets(self+wife+2 year old child) on AI 429, date of travel 04 June 2018, PNR-YBW8Z. The seats were booked together. However, on receileipt of e-ticket the seats are different and unacceptable. Please help and contact.
Complaint was made to [protected]@airindia.in on 23 Apr 18, 02 May 18 and 17 May 18. But no body has contacted me for my complaint.

I am Vijay Bal, 67 years old, retired Armed Forces Officer . I had booked Air India ticket for 7 Jun by AI 435 for self and wife ( Baljit Bal ) using mobile app and net banking . PNR is HKEJ4 . Amount of Rs 4901.80 has been debitted from my account via net banking. However. My air ticket reservation came as incomplete. I have called customer care [protected] umpteen number of times but they have not been able to resolve the issue . I have send email to [protected]@airindia.in from my mail [protected]@gmail.com but fail to get even an acknowledgement. Kindly confirm the booking, alternatively refund full amount, so that I can rebook . My PNR is HKEJ4 . Vijay and Baljit Bal .

I left saudi arabia last night at 11:15 pm last night with air india flights. It was my first time in the flight after a long time, but i can without a doubt say it is by far the worse flights in the world. The lavatories got flooded.
This is what happened:
Since i was late to board the plane, the air steward asked me to place my back pack on the carpeted floor of the plane till the plane took off and the seatbelt sign was switched off (Which didnt happen for about 20 mins after take off, maybe even more). The entire plane reeked o[censored]rine so by the time i had a chance to get to my backpack, it was soaked with urine. It contained my power bank and my laptop.
The backpack is going to trash now. I am throwing it away. Its in that kind of condition that it cant be salvaged.

I really hope you do something about this and i am expecting some action to be taken immediately. This really has been the worst flight. Your airlines are the worst and im definetly never going to be your customer again.

Sincerely,
A former, disgusted customer.

I have booked ticket for my parent in flight ix-684 on 9/05/2018 from madurai to singapore, and i have specifically booked the front row seat 1e &1f.

During on boarding in madurai, the ground staff told wrong information to my parents that the seats where booked in different rows for both and they will give the adjacent seats to you and they changed seat to row 20.

This is relay not acceptable as i have paid the special charges for the front row seats and your staffs given the wrong guidance to senior citizens and purposefully changed the seats. This is how you treat a senior citizens and provide the services to customers?

Could you please take action on this complaint and also refund the seat charges which i paid for.

You can refer my booking reference : qonfbb. If you need the boarding pass copy please let me know, hope you can check your records online.

Expecting a proper reply and action from you as early as possible.