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Air India Complaints & Reviews

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Updated: Sep 27, 2024
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Air India reviews & complaints page 110

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D
Dohadarshan
from Mangalore, Karnataka
May 2, 2018
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pathetic service at air india check-in, mumbai airport

Address: Dakshina Kannada, Karnataka, 575003

I am pained to write about the service or lack of it at air india's main hub, mumbai airport. We are a family of 3 booked on ai 679 to mangalore on 02/05/2018 and reached mumbai airport at 8:40 am for the 10:25 am flight, well in advance. But to our shock, a harrowing ordeal started unraveling...

First of all, the self check in kiosk retrieves our booking but doesn't progress to the check-in screen. Instead it displays a message...
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swathi srinivasan
from Mumbai, Maharashtra
May 1, 2018
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senior citizens and infants suffered extreme

Flight no ai 671, pnr ai - h3kqb. My inlaws and my children (1yr and 8yr) were not allowed to board the flight 28th apr 18 morn even after reaching at 6:45am at airport. The flight timings was at 9:00am. We booked infant ticket by linking with my inlaws tickets at the reservation counter. While taking boarding pass, my inlaws showed both the ticket (Proof: staff has ticked), but he gave only 3 boarding pass of 1st ticket. Even after asking...
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Ravinder Kumar Kachroo
from Bengaluru, Karnataka
Apr 29, 2018
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poor response

The miles tkt status confirmation at air india counter t3 delhi on 28.04.18
The head incharge at 8;45 am mr kuldeep never had the courtesy to attend & clarify my query inspite of wasting time of 25 mts at the window. Only the executive at window was doing the job of courier to him for my query but he had his limitation.
Such a casual approach from this head to attend customer issue what coaching he can provide to others & that...
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Neeraj Ramuka
from Surat, Gujarat
Apr 27, 2018
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not let checkin - no assistance from air india staff.

Address: New Delhi, Delhi, 110088

Nobody was present in checkin and helpdesk 55 mins prior to the flight departure time. I ws notified that flight will departure at 9:35 pm i.e. 15 mins late to the schduled time. After that without any information flight took off at 9:18. Even earlier then schduled time. I was at checkin desk at 8:40 which 55 mins before departing time. There was a person there Harsh mehta who ran off that place without listening us....
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S
Salman Shafique Khan
Apr 23, 2018
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flight missed because of unprofessional management & team

Address: New Delhi, Delhi, 250401

Dear Team & Passengers,

Kindly be inform you that i booked ticket ( Ticket Number-NN[protected] from Delhi To Dubai as attached with Air India Airlines which i supposed to not book, I think my luck was bad that why.Anyway I reached before 1 Hours & 30 Minutes in queue. Departure time was 8.30PM dated 20.04.2018 And i was in the queue, i crossed almost two lines & when i reached to near counter i told Air India...
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gbharat29
from Mumbai, Maharashtra
Apr 22, 2018
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cancellation of flight tickets

Website: www.airindia.in

I have booked two air india flight tickets through airindia website. The tickets are from hyderabad to mumbai. The scheduled departure time is 06:20 a. M on 7th may 2018. However, they have pre-poned it to 05:35 a. M. We will be reaching hyderabad on 7th may from vijayawada, the time of our arrival will suit only the actual schedule departure i. E. 06:20 a. M. I know that schedule changes within one hour are allowed but as the schedule change...
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sarita7386
from Mumbai, Maharashtra
Apr 21, 2018
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financial fraud by air india

Address: 400605

I had booked ai651 from vishakhapatanam to mumbai for 9 april in name of sarita surendra tendulkar and my son and infant baby on 01 april 2018.
But i didnt receive any email or sms confirmation from air india until 02 april morning though my money (7915/-) was deducted from my sbi net banking. On calling customer care executives i was informed on 02 april morning my name isnt on flying list for specific flight and i should book another...
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ravichugh
Apr 19, 2018
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services on airindia

Address: 110076
Website: AIRINDIA

Hi i travelled wed 18th april /220am del-ord-yyz sector etkt#[protected]
On seat 34f yyz-to chicago
Reached airport 3hrs in advance to my surprise at midnight you dont expect to stand 1hr-40min on counter que when you are sleepy at midnight
On top my entertainemt screen at seat 34f wont work 15hr flight i have taken pics of both above events que and screen error message for prooof to show your cmd
Thanks br...
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P
Prem
from Chennai, Tamil Nadu
Apr 17, 2018
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regarding refund of ticket number : 0982124220443

Prem narayanan Mobile number [protected] :this is regarding refund of ticket number :[protected], my Air India flight AI 440 maa-del on February 19th 2018 the estimated departure time was 6:10 am but flight was delayed by 2hrs 54min, recently they have
refunded full fare but refunded only ₹ 854 instead of ₹9800 mailed but they are not responding...
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Prasad Ghatikar
from Mysore, Karnataka
Apr 17, 2018
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reimbursement of full tickets booking amount

Address: Dharwad, Karnataka, 580007

Sir,
Good morning.
My name is prasad m ghatikar and i do work as assistant executive engineer (Ele), taqc, hescom, hubli. (A govt of karnataka undertaking).
I was deputed for inspection of safety belts required at ghaziabad, up, delhi ncr vide letter no:497-498, dt:[protected]. This inspection was scheduled on dt:[protected], at national accrediated laboratory in delhi. Hence i had booked the flight ticket from belgaum-bengaluru...
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Iswarchandre seeborun
from Delhi, Delhi
Apr 15, 2018
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ticket cancelled due to overbooking and very poor, worst customer

I did not get a seat on 14 apr 18 at 2 pm from delhi to london, due to over booked flight. This means air india is selling tickets which are sold already. This is fraud. I intend to take this to the press.
I requested for earlier flight but i was booked for 1400 hrs on the 15.04.18 instead of 2.45 am on the same day.
I speak to someone at customer service who confirms i am booked for 2.45 am flight. However, when i come to airport...
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Prabal Rajdeep
from Guwahati, Assam
Apr 11, 2018
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manhandling and baggage lost

Address: New Delhi, Delhi, 330033
Website: www.airindia.in

I am traveling from Aizawl to Kolkata on 11/04/18 seat number 4 D name Prabal Rajdeep. One bag of mine was torn and I reached the baggage assistance desk. I request for a complain copy as the resolution was not suitable for me. A person name Sunny Sharma has misbehaved me along with his colleagues joining him. He also assaulted me physically. So I want the decision from you right now. Otherwise I have to go to Court.(Voice Recording of the...
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nishanth rangam
from Hyderabad, Telangana
Apr 8, 2018
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airline negligence at shamshabad airport

Address: Hyderabad, Andhra Pradesh

Hello,
Today i missed my flight because of airlines associates negligence.

The flight ai 127 from hyd via delhi to chicago.
I was there at baggage line at 19.45, my flight scheduled at 20:55, the baggage line was huge and inspite of my several heads up there was response nor announcement of gate closure.

When my turn came up at counter it was 20:20 and gate was closed.
During this waiting...
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Address: Mumbai City, Maharashtra

My baggage was cut open while on flight from Delhi to Mumbai.
When I complained they depreciated the value of my bag and offered me Rs3000 as compensation.
I can neither get a new bag of same quality nor get my bag fixed at that cost.
They are telling me to give purchase reciept which I don't have now.

They sent someone home to check if the bag can be fixed but it was cut in a bad shame and cannot be repaired.br...
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SNEHA BHADORIA
from Margherita, Arunachal Pradesh
Apr 4, 2018
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fare price

Address: 784001
Website: www.airindia.in

Defence discounts are supposed to be lesser than normal fare.
But whenever i book through air india, they charge me higher than the normal fare in all sectors.

This is an unreasonable attempt to fetch money from consumers, which even other pvt airlines don't indulge in.

Please do something about it air india authorities. Try to be less lame in your functioning, its high time....
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shubham1308
from Pune, Maharashtra
Apr 4, 2018
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web check in mumbai to delhi flight air india

Address: Thane, Maharashtra, 400604

With reference to above mentioned subject, we booked air tickets for the date 26.04.2018 from Mumbai to Delhi.

PNR is - J4YN3

& PNR IS Y45YL

We have already reserve the seat (web check in) on 01.12.2017. ( Please find attached the details)

But today when I checked, seat numbers are totally changed.

I request you to please give me my reservation only.

Details...
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M
Mohamed Siddiq
Apr 4, 2018
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improper information on website

Website: www.airindia.in

Hi, i am mohamed siddiq, i booked a domestic air ticket from chennai (Maa) to trichy (Trz), i was allowed to carry only 15 kg in economy class, but in this link: (http://www.airindia.in/checked-baggage-allowances.htm) you can very clearly look at the baggage allowance for economy class as 25 kg, when i tried contacting the customer support they are giving me some blatant reason that they can provide 25 kg only for international passengers,...
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sachin_101079
from Kanpur, Uttar Pradesh
Apr 2, 2018
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hoverboard return from jfk

Address: New Delhi, Delhi, 110009
Website: [email protected]

This is to inform you that i was flying from jfk airport newyork to delhi and there was a hover board in my check in baggage as i was not informed by your officials to take it out from baggage even i had paid an amount of 100$ as an excess baggage. Now if that stuff was not permitted they must have informed me as i can bring it in my hand baggage as i spent 260$ for that hover board. What is the procedure to get it return i was board in the...
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Rehanaanjum Vempalle
from Emmiganuru, Andhra Pradesh
Apr 1, 2018
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seat change without prior notice

Address: Rangareddy, Andhra Pradesh, 500018

Me and my husband are travelling from hyd to jfk. At connecting flight at delhi my seat has been changed at boarding gate. The reason told was we are of different pnr numbers. We explained to him that we selected specific seats while booking online and we were given boarding pass with same seats in hyd whilr check in. Despite our explanation he changed my seat from 23b to 20b and he was very rude amd kept saying that some family had booked...
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Vadivu Thangavel
from Vijayawada, Andhra Pradesh
Mar 31, 2018
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regarding incorrect flight information

I was informed that my flight from hyderabad to coimbatore on 31mar was delayed by 2 hrs from the actual departure time 9:35. When i booked the ticket on 27 mar, the flight departure time was 9:35 but when i took boarding pass on 30 mar, departure time was mentioned as 11:35. So i reached airport at 10 am on 31 mar. But when i completed my security check,
Duty manager ms. Atheeka sultana called me and said that the flight had already...
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