Air India Complaints & Reviews

Today 30/5/2018 i had air india flight from delhi to kolkata from terminal 3. I was carrying my very old 82 years very sick icu returned mother alone. I had 2 bags of medicines with me and they charged me 12 thousand extra for these medicines bags which i was not in a situation to afford. I requested to give senior citizen concession as it is only medicines which i had shown to manager to help me out. Instead of helping air india manager advised to throw medicines if i cannot afford extra 12 thousand to board the flight. I cancelled the flight as my request for seniors citizen medical concerned request failed. They are money minded. No humanity care for sick very old senior citizen.. They should change their attitudes

On 30may i missed my flight from delhi to goa ai156 due to heavy traffic because of a truck overturn and a procession. Lots of people were stuck in the traffic.. Other airlines like indigo and vistara had made arrangements for their passengers who were late in the next flight with no extra charge.. But air india official denied any help.. I was traveling with two kids.. I constantly called the customer care and the counter on the airport before and after missing the flight for rebooking but nobody helped.. I had to book another flight on indigo at an exorbitant price for the next day.. My name is sonal kaur parmar.. Pnr j604l.. I would be highly obliged if i would be compensated after so much of harassment..

Dear sir / madam,

Greetings from goa.

We had a harrowing time on board the flight ai 975 from chennai to goa on 23rd may 2018. Kindly see the following details.

1. The passengers boarded on time at chennai and the flight took off at 1825 hrs. Prior to approaching dabolim airport at goa the pilot announced that due to the absence / failure of landing lights on the runway at dabolim the flight would be diverted to hyderabad. The announcement was probably made (1900 hrs) after the flight was already diverted as we noticed the aircraft taking a turn and also because within 30 minutes of the announcement we reached hyderabad airport.

2. The aircraft was parked in a hangar at 1930 hours. There was no announcements nor information for a long time. After a while it was announced that clearance has been obtained and the flight would be take off to dabolim. The boarding doors were closed and latched.

3. Within 5 minutes of the above announcement, the doors were opened and for more than 4 hours there was no announcement nor update from the pilot about the likely time of take-off.

4. We stayed put in the aircraft till 2355 hrs i. E., for more than 4 hours after the aircraft had landed at hyderabad.

5. Few water bottles were supplied but there was absolutely no food. This is not acceptable. There were onboard several infants, kids, senior citizens and diabetic persons.

6. The rear toilets were stinking and one of the washbasin was clogged.

7. Several passengers became restless and got off the aircraft with their cabin baggage and stood on the tarmac! The cabin staff could not stop them. Later security persons arrived and asked the passengers to get back to their seats. But most of them did not listen and continued to stand outside. The situation was grim and seemed to be going out off hand.

8. Unfortunately, when so much activities and tamasha were happening the pilot and co-pilot remained immune and had shut themselves in the cockpit. They refused to either come out and console / comfort and explain the delay nor did they make any announcements about the departure. The cabin staff were upset and helpless since the passengers were getting agitated.

9. We landed at dabolim at 0030hrs on 24th may and had to travel for more than 1 hour to reach home and later slept on an empty stomach.

Kindly imagine the above scenario and the problems that we faced. What was supposed to be simple straight flight (1 hr 20 m) from chennai to goa turned into a nightmare that last for more than 4 hours.

In view of the difficult times we had suffered, physically, emotionally and mentally, we request and seek compensation for the more than 4 hours of delay, as per the rules of compensation initiated by the dgca / goi.

We hope that the matter would be settled amicably.

Anticipating an early and positive response.

Regards.

From:

Sainandan
Sridhar
Kamakshi

30/5/2018

With reference to the pnr hsb9d, we had booked flight tickets from ahmedabad to mumbai on 5th may 2018.

Unfortunately we are unable to travel as my husband mr. Jayadeep nair has undergone operation on 1st may 2018 and he is unable to travel for next 2 months. Under such unavoidable circumstances, i had requested air india to give me full refund without any cancellation or penalty charges, as this was very much unfortunate and we were forced to cancel all our holiday packages. I had even attached necessary medical documents for their reference.

I have received full refund from goair (Mum-goi sector) and indigo (Goi-amd sector).

But air india denies to make any payment. I had emailed to their customer care and even to their nodal officer as well but the reply remains the same. Why cant the airlines consider such unavoidable circumstances and work in the interest of consumers? They just mention that they dont have such policies of refund. Air india being such a big company and being old in the airlines system, i expected much more cooperation from them.

My sister in law traveled with her twin grans children by ai 144 from newark to mumbai and from there to hyderabad in ai 619 on[protected].
She collected by mistake one bag of crew member in stead of her bag.
The bag of the crew was handed over to that person on[protected].
But the bag belonging to my sister in law was with mumbai air port.
The name of the passenger is mukkamala sudha. Her boarding number was 167 and her seat number was 17d.
We would like to collect the bag at hyderabad.
Pl help in the matter.
Gandhi

Hi,
I travelled to us through air india and this is the biggest mistake i have ever made in my life. I arrived india on 20th may and got to know that one of my red suitcase is missing.

File reference number - delai99535

Here is the glimpse of worst experience:

1. Had to call multiple times air india for continuously 4 days for my baggage

1. The bag was handed over to courier services on 22nd by air india
2. I asked air india to ask the delivery person to call me via email and i received confirmation from air india that courier person will give me a call
3.in 23rd morning, i called air india to check the status and they gave me number of ram kishan
4. I called him and he said that baggage will be delivered between 10 pm to 2 am as they only deliver bags between these timings
5. I called air india to complaint and received call back from them ensuring that it will be delivered by 6:00 pm today and same was communicated over email
6. Kanhaiya from dtdc team called after some time and said that he can only deliver the bag by 10 pm. We feel like that we are left with no other option and agreed to same.
7. Till 9:30 pm no one called me so i called kanhaiya to check the status and he said that his van is punctured and will take some time.
8. I called ashutosh singh 5 times who is the manager of dtdc, number was shared by air india staff but no one picked
9. I called air india again and they spoke with ashutosh and gurranted me that he is going to call back in next 15 minutes. No one called
10. I again received a call from kanhaiya stating that please forgive me but i can only deliver by 12:00 am

I feel like that i have done a mistake by choosing air india. It's been 4 days and i m still without my luggage. I don't know who delivers at night between 10 pm till 2 am.

Regards
Satbir singh

Dear Sir/Madam,
my name is Mathumathi Anbalagan. I'm currently living in Stuttgart, Germany.

I booked a flight ticket for my parents from Chennai - Stuttgart on 14, April '18.
Chennai-Dubai (Air India), Dubai-Istanbul (Pegasus), Istanbul-Stuttgart (Pegasus).

At Chennai International Airport when my parents where at the Air India check-in counter, the Air India officials where so rude to my parents and didnt allow them to get boarding pass. The reason was at Dubai airport my parents cant change flight from Terminal 1 to terminal 2. Then I booked another flight for my parents from Dubai- Stuttgart (Dubai terminal 1) at the last moment.

The following are my complaints:
1. Why did the Air India officials did not allow my parents to board even though there is no transit visa required at Dubai airport. There is Marhaba services which offers service for transfer between Terminal 1 to Terminal 2.(https://www.marhabaservices.com/)

2. I called Air India customer care, they asked me to call Air India office at Dubai airport. I called them but there was no proper reply!!!

3. There was a call from Air India, they asked to go to nearest Air India city booking office for this issue.

4. I got frustrated and called the Air India Frankfurt Customer Service. They said that Air India does not have any problem with booking. If the third party website
asks for transit visa you need a transit visa, if not you can book a ticket normally.

5. Again I called the Air India city booking office on April 12, she was so rude to me and said that you have already taken the flight. So just leave it!!!
How stupid reply from an Air India official. Is this the reply you give to a customer! Will Air India offer a ticket to me for free? I have paid the money and how can you people reply in such a way.

6. On April 16, in Chennai Airport when my parents were facing the problem, Air India people at the counter said that "It is not my work to solve your problem, I have many works!". They were so rude to my parents. If giving assistance to a customer problem is not their work. Then why did you appoint them for work at Airports?

Its only because of Air India compulsion I booked a ticket for my parents from Dubai-Stuttgart at the last moment. I want my flight ticket money back.
Air India is offering such a poor customer service. I want action to be taken for such a rude behavior of the officials at Chennai airport.

Awaiting your reply.

Regards,
Mathumathi Anbalagan.

Hello airindia cargo movers and packers,

My name is anil kara. I booked air india cargo movers and packers on 29th april for household shifting from aya nagar, new delhi to asalpha, mumbai location.

As discussed with bn joshi, delhi branch while packing, he promised to deliver the households on time. The delivery date was 5th may, 2018.

After several followups, bn joshi received the call and said it will be reached by monday, 7th may, 2018.

After reaching to vashi warehouse in 7th may. I asked him to deliver the households on 12th may after discussion with him. I reminded him several times to arrange a truck to deliver the things to my address on 12th may. Address was also mentioned on receipt.

But on 12th may, he said he can't shift the households due to lack of truck and labors. There was no communication between joshi and mumbai branch. So, i and joshi both decided to shift the households on 19th may, saturday. During this week, i again reminded him to follow ups with mumbai branch names are bunty, mahaveer. But these guys are not receiving my calls.

After several followups again, no one received my calls, not even answered on whatsapp.

Bn joshi said on 19th may, that he will deliver on the same day, but still no delivery happened yet. It's been more than a week his promises are failing again and again.

After post lunch on 19th may, i tried again calling to joshi, he said the truck will load my households by 2.30 pm and reach by 4 pm. But still no delivery or loading status after 3 pm. He said he will call at 2 pm and update the loading status, but no calls received and even i tried to call him, he switched off his mobile.

After several follow-ups again, with mumbai people and joshi, both are blaming to each other. Joshi didn't mentioned about shifting timjngs to mumbai people. Now mumbai people bunty is saying that shifting can't be done on saturday as warehouse is closed and not even in sunday. This information should be convey to me as well in morning, but they didnt done that as well. Mumbai people says talk to joshi, but joshi was not picking my call, and not even answering my messages for 2-3 hrs as well.

This pathetic service of air india cargo movers and packers. I asked munbai people to share the address, but they didnt share that too.

Even i tried calling b njoshi on 20th may, he is not picking the call at all. He is not responding on my calls, messages etc.
I think and worried that my luggage are stolen by these people. If i won't get my answers by 20th may, 2018. Then i will take action on them. Your staff are not promising on their words.

It been more than 2 weeks, they are playing with my emotions and not delivering our households. There is no address and valid contact numbers of mumbai branch. The number which is mentioned is wrong number. I went to vashi location address as well as i got from just dial, but that address is also not valid. They moved from that location to somewhere else. There is no escalation matrix of your company and it makes too much difficult to track my own valuable households things which are not yet delivered at my door step even after several followups.

On websites, on receipts everywhere bn joshi number is mentioned. As per my experience joshi is one of the most irresponsible person who is not at all taking the authority of providing satisfactory response.

Every time i have only made a call to know the status and every time they have some or the other excuses for not delivery my luggage.

Bn joshi: [protected]

I had booked my tickets(self+wife+2 year old child) on AI 429, date of travel 04 June 2018, PNR-YBW8Z. The seats were booked together. However, on receileipt of e-ticket the seats are different and unacceptable. Please help and contact.
Complaint was made to [protected]@airindia.in on 23 Apr 18, 02 May 18 and 17 May 18. But no body has contacted me for my complaint.

I am Vijay Bal, 67 years old, retired Armed Forces Officer . I had booked Air India ticket for 7 Jun by AI 435 for self and wife ( Baljit Bal ) using mobile app and net banking . PNR is HKEJ4 . Amount of Rs 4901.80 has been debitted from my account via net banking. However. My air ticket reservation came as incomplete. I have called customer care [protected] umpteen number of times but they have not been able to resolve the issue . I have send email to [protected]@airindia.in from my mail [protected]@gmail.com but fail to get even an acknowledgement. Kindly confirm the booking, alternatively refund full amount, so that I can rebook . My PNR is HKEJ4 . Vijay and Baljit Bal .

I left saudi arabia last night at 11:15 pm last night with air india flights. It was my first time in the flight after a long time, but i can without a doubt say it is by far the worse flights in the world. The lavatories got flooded.
This is what happened:
Since i was late to board the plane, the air steward asked me to place my back pack on the carpeted floor of the plane till the plane took off and the seatbelt sign was switched off (Which didnt happen for about 20 mins after take off, maybe even more). The entire plane reeked o[censored]rine so by the time i had a chance to get to my backpack, it was soaked with urine. It contained my power bank and my laptop.
The backpack is going to trash now. I am throwing it away. Its in that kind of condition that it cant be salvaged.

I really hope you do something about this and i am expecting some action to be taken immediately. This really has been the worst flight. Your airlines are the worst and im definetly never going to be your customer again.

Sincerely,
A former, disgusted customer.

I have booked ticket for my parent in flight ix-684 on 9/05/2018 from madurai to singapore, and i have specifically booked the front row seat 1e &1f.

During on boarding in madurai, the ground staff told wrong information to my parents that the seats where booked in different rows for both and they will give the adjacent seats to you and they changed seat to row 20.

This is relay not acceptable as i have paid the special charges for the front row seats and your staffs given the wrong guidance to senior citizens and purposefully changed the seats. This is how you treat a senior citizens and provide the services to customers?

Could you please take action on this complaint and also refund the seat charges which i paid for.

You can refer my booking reference : qonfbb. If you need the boarding pass copy please let me know, hope you can check your records online.

Expecting a proper reply and action from you as early as possible.

I have booked a seat in air india flight from gorakhpur to delhi vide e-ticket number:[protected] for journey date 07 may 18 and paid rs 7910 through credit card.
Thereafter, i could not perform this journey on 07 may 18 and i had to change date of journey to 08 may 18. I was told to pay date change penalty of rs 2625. This money i was told to pay in cash at gorakhpur air india ticket counter and i was told that the receipt for...

My family (Savithri kannan) and my son shashank kannan traveled on 6th may by ai 907 from chennai. Although i was holding tickets with paid seat numbers 4a and 4b counters denied same seats when boarding passing was issued. Despite my request seats were denied.

Flight delayed over 4 hours and no proper response from ai desk.

Booking reference yh8bd

Dear sir/madam,

I am srirupa mukherjee, a government employee and i was traveling under ltc 80 ticket on 22/10/2017 from leh airport to igi delhi airport with air india having following flight details:-
Flight no. Ai446
Date of journey:- 22/10/2017
Ticket no:- etk:[protected]c1
Seat no. 9d

I was served with a expired fruit drink (Brand name:-treat mango masti) along with the food (Refreshment) served on board by the cabin crew. Such a negligence is unexceptable as it could be detrimental to my life. Moreover, when the matter was conveyed to the cabin crew they even did not replace my drink with a fresh drink. And hence, such lethargic service and carefree attitude could even cost a human life.in spite of paying for such a costly ticket under ltc 80, the service provided by the airlines was worst as an expired food item is not less than consuming poison.

I also filed the same complaint (On the above issue) twice under the feedback option provided in the air india website as suggested by the call centre executive. Two complaints were filed with the following details:-

Complaint 1:- ref no wb-dixl[protected] on date 29/10/2017
Complaint 2:- ref no wb-dmaa[protected] on date 03/01/2018

But till date no action has been taken on this matter and neither the status of the complaints have been updated in the website.

Prayers:
1) i am demanding compensation for serving me with expired food on board by the cabin crew and risking my life.
2) take action as per the administrative procedure.
3) any other action as per the law.

Attachments:-

Photographs of the expired drink served on board.
Photograph of my boarding pass.

This is with reference to seat selection for multiple pnrs in air india. Despite selection and payment, the air india website failed to show the modified reservation. Also, my account had been debited with a total sum of inr1725. Live chat with an air india agent directed me to "[protected]@airindia.in" mail id. Also, she mentioned the error in transaction processing and asked me to do the selection again after 12 hrs. I tried booking seat under seat preference for 2 pnrs as follows

1) pnr no. - y2jz1
Web reference no. - aibe39155219
Date of travel - sunday |[protected]
Flight - ai50 | bom-hyd |
Seat selected - 4a, 4b, 3a
Amount paid - inr725
Transaction ref - lsbi[protected]igadidjxk2
Passenger names - sanjiv hajirnis, maya hajirnis, nikhil hajirnis

2) pnr no. - jg5ze
Web reference no. - aibe39155598
Date of travel - sunday |[protected]
Flight - ai50 | bom-hyd |
Seat selected - 3b, 3c
Amount paid - inr1000
Transaction ref[protected]
Passenger names - sudhakar ranalkar, sarojini ranalkar

I could not get the aforementioned seats. However, the said amount of inr1725/- was debited from my account as highlighted in yellow in attached account statement from which the amount was debited.

I did get the preferred seats for pnr jg5ze (Seats - 3e, 3f) but i had to do another transaction lsbi[protected]igadihkwj8 as highlighted in red in the attached bank statement.

Kindly arrange for the refund and pfa all boarding passes, bank account statement and airindia receipts for the transactions.

This is regarding air india flight ai 9614 (Pnr - ycqvz) from jammu to indira gandhi international airport.
I booked the flight for myself and my husband on priority, on 3rd may 2018, as i had an important meeting in delhi, scheduled at 3.00 pm on 4th may 2018.
The flight was supposed to depart at 12.40 pm from jammu and was to reach igit at 2.25 pm
We even received multiple automated calls and messages from air india, confirming the flight time.
We reached the airport well in time, as i could not afford to miss the meeting and proceeded for check-in.
Our bording pass confirms the boarding time as 12 pm. But while waiting at the airport for the boarding to start, the monitor started flashing a delay in the flight by a good 2 hours. The estimated time of departure changed to 1.45 pm from 12.40 pm (A delay of 1 hour 5 mins, excluding the block/ boarding time!).
On contacting the senior air india personnel at the jammu airport, we simply got the response that air india just have an agreement with spicejet and their flight leaves at the same time, so we can take our refund!
This response while there were other flights (Vistara, goair) flying off.
We even called the air india customer care, recieved no help!
The customer care asked us to claim the flight delay compensation from the airport only, supposedly this being only way. But, the air india personnel at the airport refused and said all kinds of compensation happens at safdurganj office, delhi. Is this air india's way of misguiding and harassing the passenger's?

Who is liable to bear the cost of lost business to me because of the delay?
What response is this : you can take your ticket price back if you don't want to fly.
Who will bear the booking charges?
Who will bear the hotel charges at jammu?
And, why would we even book the ticket a few hours before the flight if it wasn't urgent to fly back.
What sense does it make to cancel the booking and take the money back when it is urgent for me to fly back?
What if the passenger cancels? Does he/ she get the refund? Why this partiality then? Passenger's mistake or air india's mistake, only the passenger has to bear the brunt.
Frankly air india team, you need to understand that you are running an airlines here, and people's lives and businesses and everything is at stake and you are liable for it all.
You are providing a service at a cost and it simply crumbles down if this is the kind of response coming. It is all simply a waste!
Today, because of air india, i lost possibly one of the biggest deals of my career and the company's response to it all is dismal. Air india should simply end the business as it is doing more harm than good.
Air india has to compensate us for all the monetary and other losses that we had to bear today.

I Paresh Marathe had booked my return Air India ticket from Mumbai to aAbu Dhabi and back via Air India app on my mobile. Iwas supposed to board AI945 on 30/04/18 and return back by AI 946 on 07/05/18.My Booking Reference was JVQ5C and my ticket no was[protected].
I reported well in time to CST-T2fro my check in to Air India counter.But to my dismay i was told that I would not be able to board the said flight because my passport was expiring on /06/18,
since three months was the minimum stipulated time for travel.
Also I had a valid e visa which was issued by the UAE goverment on the same expiry of the passport.
I find it utterly astonishing that if the guidelines of three months( as told to me ) are given, then why the ticket was issued at the time of booking.Since at the time of booking the ticket passport expiry date is asked for.
Also when a valid visa is issued on the same expiry how was i denied check in?
I was forced to cancel my ticket subsequently due to the situation I faced.Also in the process of cancellation I was told that a part of amount amounting to 5000/- would be deducted.
I would like to request you to a full refund is given to me without any deduction as I was not allowed to travel against a vvalid visa. Attached herewith are ticket and my visa for your ready reference.
Kindly do the needful at the earliest.

I am pained to write about the service or lack of it at air india's main hub, mumbai airport. We are a family of 3 booked on ai 679 to mangalore on 02/05/2018 and reached mumbai airport at 8:40 am for the 10:25 am flight, well in advance. But to our shock, a harrowing ordeal started unraveling...

First of all, the self check in kiosk retrieves our booking but doesn't progress to the check-in screen. Instead it displays a message to contact the counter staff.
At the check-in, only two counters were manned for about 50 odd passengers waiting patiently for their turn. We too waited for 55 minutes and then, one of the staff started calling for mangalore flight passengers out of the queue.
At the check-in counter, the staff issues us 3 seats all in separate rows. When i enquired why the family of 3 was not issued seats at least two together, the answer i got was "the flight is full" and on top of that, he had the audacity to ask me why we didn't do web check in?
There is no reply for "why we had to be made to wait for almost an hour for check - in"? Or when i asked him why the self check in kiosk doesn't work, the reply was it is owned by airport authority and not air india.
The ultimate experience was at the gate where the staff is asking me why we are late and why we checked-in late?

It only takes a single experience like this to lose valuable customers. I am a frequent flyer and i never experienced such a lethargic and laid-back attitude with any other airline. No doubt air india is not doing good and is up for sale.

A grieving indian flyer...

Sudarshan bhat
+91 [protected]

Flight no ai 671, pnr ai - h3kqb. My inlaws and my children (1yr and 8yr) were not allowed to board the flight 28th apr 18 morn even after reaching at 6:45am at airport. The flight timings was at 9:00am. We booked infant ticket by linking with my inlaws tickets at the reservation counter. While taking boarding pass, my inlaws showed both the ticket (Proof: staff has ticked), but he gave only 3 boarding pass of 1st ticket. Even after asking he said since no seat, no boarding pass. They cleared check-in process also. (Proof: stamp is present). Before entering the flight, they were asked to go back bcoz o[censored]navailability of boarding pass even after clearing check in. We contacted customer care, but couldn't get sufficient help. Duty managerv (Kohli) and staff (Sithesh) behaved so badly, i regret to say "very bad service" by air india. They were un educated, so i tried searching his no and contacted him. To me he was said that next day flight tickets will be given without any payment and the issue is sorted but he troubled my whole family along with my infant till 2:00pm at airport by sending here and there without proper guidance and asking to pay rs60000 (3+1 infant) for next day flight. Kindly help on urgent basis.