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Air India Complaints & Reviews

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Last updated Feb 26, 2024
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Air India reviews & complaints page 110

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N
nishanth rangam
from Hyderabad, Telangana
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airline negligence at shamshabad airport

Address:Hyderabad, Andhra Pradesh

Hello,
Today i missed my flight because of airlines associates negligence.

The flight ai 127 from hyd via delhi to chicago.
I was there at baggage line at 19.45, my flight scheduled at 20:55, the baggage line was huge and inspite of my several heads up there was response nor announcement of gate closure.

When my turn came up at counter it was 20:20 and gate was closed.
During this waiting...
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Address:Mumbai City, Maharashtra

My baggage was cut open while on flight from Delhi to Mumbai.
When I complained they depreciated the value of my bag and offered me Rs3000 as compensation.
I can neither get a new bag of same quality nor get my bag fixed at that cost.
They are telling me to give purchase reciept which I don't have now.

They sent someone home to check if the bag can be fixed but it was cut in a bad shame and cannot be repaired.br...
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S
SNEHA BHADORIA
from Margherita, Arunachal Pradesh
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fare price

Address:784001
Website:www.airindia.in

Defence discounts are supposed to be lesser than normal fare.
But whenever i book through air india, they charge me higher than the normal fare in all sectors.

This is an unreasonable attempt to fetch money from consumers, which even other pvt airlines don't indulge in.

Please do something about it air india authorities. Try to be less lame in your functioning, its high time....
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S
shubham1308
from Pune, Maharashtra
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web check in mumbai to delhi flight air india

Address:Thane, Maharashtra, 400604

With reference to above mentioned subject, we booked air tickets for the date 26.04.2018 from Mumbai to Delhi.

PNR is - J4YN3

& PNR IS Y45YL

We have already reserve the seat (web check in) on 01.12.2017. ( Please find attached the details)

But today when I checked, seat numbers are totally changed.

I request you to please give me my reservation only.

Details...
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M
Mohamed Siddiq
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improper information on website

Website:www.airindia.in

Hi, i am mohamed siddiq, i booked a domestic air ticket from chennai (Maa) to trichy (Trz), i was allowed to carry only 15 kg in economy class, but in this link: (http://www.airindia.in/checked-baggage-allowances.htm) you can very clearly look at the baggage allowance for economy class as 25 kg, when i tried contacting the customer support they are giving me some blatant reason that they can provide 25 kg only for international passengers,...
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S
sachin_101079
from Kanpur, Uttar Pradesh
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hoverboard return from jfk

Address:New Delhi, Delhi, 110009
Website:[email protected]

This is to inform you that i was flying from jfk airport newyork to delhi and there was a hover board in my check in baggage as i was not informed by your officials to take it out from baggage even i had paid an amount of 100$ as an excess baggage. Now if that stuff was not permitted they must have informed me as i can bring it in my hand baggage as i spent 260$ for that hover board. What is the procedure to get it return i was board in the...
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R
Rehanaanjum Vempalle
from Emmiganuru, Andhra Pradesh
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seat change without prior notice

Address:Rangareddy, Andhra Pradesh, 500018

Me and my husband are travelling from hyd to jfk. At connecting flight at delhi my seat has been changed at boarding gate. The reason told was we are of different pnr numbers. We explained to him that we selected specific seats while booking online and we were given boarding pass with same seats in hyd whilr check in. Despite our explanation he changed my seat from 23b to 20b and he was very rude amd kept saying that some family had booked...
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V
Vadivu Thangavel
from Vijayawada, Andhra Pradesh
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regarding incorrect flight information

I was informed that my flight from hyderabad to coimbatore on 31mar was delayed by 2 hrs from the actual departure time 9:35. When i booked the ticket on 27 mar, the flight departure time was 9:35 but when i took boarding pass on 30 mar, departure time was mentioned as 11:35. So i reached airport at 10 am on 31 mar. But when i completed my security check,
Duty manager ms. Atheeka sultana called me and said that the flight had already...
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R
rachnaverma2602
from Tirupati, Andhra Pradesh
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delay in flight ai 679 causing inconvenience in my further travel from mangalore

I had boarded ai 679 from bom to ixe at 0945h on 26 mar 18. I had to further catch trivandrum express from mangalore station at 1420h to reach my unit in payyanur but due to such a long delay in the flight i missed my train and on speaking to officials, nobody seems to be able to do anything or compensate for my financial loss of the train ticket and the inconvenience caused to me....
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K
Kaju danics
from Gurgaon, Haryana
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for issuing duplicate boarding pass or travel proof

I have traveled from chennai to kochi on 24 th january 2018. I have lost my boarding pass. I need duplicate boarding pass or any other travel proof for ta claim. My details are following
Name - mukesh kumar
Tkt no[protected]
Date of journey - 24 jan 2018, 9.00 am
Flight - ai 509
Pls email my duplicate boarding pass or proof of traveling.
Email id - mukesh. [protected]@gmail.com
Mobile...
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N
Nits1983
from Kolkata, West Bengal
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baggage broken

Address:New Delhi, Delhi
Website:WWW.AIRINDIA.IN

On my travel to Delhi from Bhubaneswar in flight no. AI 474 on Date 03/03/2018 my baggage was broken due to mishandle and I received a broken baggage at Delhi . So I registered a complain at Air India office at Gate no.8 T3 to Mr. Rahul Kumar inDelhi. When I registered complain they have taken picture of baggage and I was told to follow up Air India after a week and when I called up after a week after many try they answered my call and told...
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I have more than one lakh frequent flier miles in my account - 18th was my birth day - i tried my best to avail this offer-spent time from! 7th midnight to 18th midnight - when flight details are finalised i was informed i will get a call back for making the payment-pnr was created yvbc5-
I was later asked to go through ivr for credit card details - i entered the details correctly keeping the credit card in front of me - every time...
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Address:New Delhi, Delhi, 400092

I air india staff mr diptimar taluktar, employee at delhi boarding counters under flr manager shweta arora

This person mr diptimar taluktar hereby reffered as lier is well trainned and seems professional lier as he convinced me flt ai9831 on 15th mar'18 is cancelled and i have been allocated next flt by no other choice

The lier denys he ever said that the flt was cancelled etc.
I really would want to understand...
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A
Aswath S Rao
from Hyderabad, Telangana
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non refund of cancelled air ticket even after delay of two and half months.

Dear airindia officials,
I cancelled my air ticket (Pnr jrn93) on 05.01.2018. I haven't received the refund amount to the bank account yet. You had replied that the refund transaction has failed at payment gateway bank. It has been more than two and half months by now. Please do the needful as the amount is urgently needed for emergency purpose.
Please do the needful...
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D
Dhawal Kaushal
from Mumbai, Maharashtra
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missing gadget from checked in baggage (samsung tab 3 8.0).

Address:Mumbai City, Maharashtra, 400008

I, dr. Dhawal kaushal had travelled via flight (No-ai 91) to ahmedabad from mumbai on 17th of february, 2018 via pnr no. H739h. The flight timings were from 18.15 to 19.27 which got delayed. I would like to bring it your notice that in my checked in baggage i had kept my samsung galaxy tab 3 8 inches worth rs.23000. When i checked my baggage at home, my tab was missing. I don t understand the reason. I’ve made numerous calls regarding this...
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S
santomohan
from Anantnag, Jammu and Kashmir
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issue of no seat availability certificate

Dear sir/ madam,
I had a booking from chennai to srinagar on ai440 & ai825 (Airline booking reference hmcp7) on 19 feb. As ai 440 was delayed for 3 hrs 24 mins i reached delhi late and was not able to catch ai 825 to srinagar as the flight had already left. Refund was processed for ai825 as there was no other air india flights available on same day anf flights on next day 20 feb were available but no seats were available. So i had...
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M
malusaregn
from Mumbai, Maharashtra
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supplying hot /tea/coffee in plastic

Address:Thane, Maharashtra, 400602

Recently i was travelling by air india by ai102 on 27.02.2018 delhi to mumbai. It is observed that hot tea and coffee was supplied to passengers in plastic cups. It is a well known fact that the heat reacts with the chemicalswhich releases dioxin which is a toxin causes cancer. I request you to serve hot meals/tea/coffee in paper cups/plates instead of plastic. Please stop the use of plastic....
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H
himanshu.jbp
from Damoh, Madhya Pradesh
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refund

Address:Jabalpur, Madhya Pradesh, 482001

I had booked 04 tickets on[protected]
E ticket no.[protected] to[protected].
The tickets amounted to rs.105000 approximately. I had cancelled tickets on 2/3 february.
It is regretted to inform that till date i had not received the amount back in my credit card. For more than 1 month such a huge amount is blocked on my card. After repetitive reminders n many visits to your office at jabalpur also no fruitful result...
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A
Abhilasha Vaghela Tawar
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undue baggage charges

Ir canada refund services. Claim id: #284454# : #69d3208d1b19#, case number is: cas-886448-t7y8g4; air india ref no. Wb-damd[protected] name: mr. Girish tawar)
I travelled from amd to yyc on feb. 14 2018 on air canada ticket, air india charged me insanely $ us 225.00 ($ cad 306.68) for 1 piece extra baggage (Receipt attached) saying that only 1 bag allowed. I checked online on air canada website about the baggage allowance with flight...
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B
bennoy andrews
from Thiruvananthapuram, Kerala
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loss of luggage

This is regarding my lost luggage from mumbai. I boarded flight no 144 from coimbatore to mumbai on 4th march and to delhi by flight no659. Iwas informed at delhi that my luggage is still at mumbai. I am a defence person on official duty to pathankod. I could not proceed further without my baggage, and had to stay in delhi for two days on my own expence. Air india promised to deliver it within 24 hrs. Its been 4 days and no action has been...
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