Air India Complaints & Reviews

I traveled to to bhopal from chandigarh in flight no.437 on 01.2.2018. I leave my baggage (Only one bag) at check in counter before getting boarding pass. When i received my bag at bhopal airport i found my headphone (Of google mobile) missing from bag zipper pocket. These things are being seen on social media that the bags open in the plane (Baggage section). But it was really strange for me.

This is regarding my flight on 10th feb, 2017 from nagpur - mumbai by ai 630 flight. The actual departure of my flight was at 9:20 but the flight got delayed by 5 hours. This is a very serious concern and if any compensation or rectification of timing in this route is not initiated i shall soon lodge a complaint against the airline regarding the route.

I have attached the details of my ticket with this mail.

Pl look upto this concern asap.

Ai630 nag to bom
Date 10feb
Gate
Gate open 20:50
Depart 21:20
Arrive 22:55
Seat 2f
Cabin business
Seq 0035
Pnr yf274

Ai21, kolkata to delhi
यात्रा तिथि / date of travel. : 21/jan/2018
टिकट संख्या / ticket no. : [protected]
विषय वस्तु / content :
We had flight from kolkata-delhi-london-manchester
Due to delay in this flight ai21, kolkata to delhi, i missed the virgin atlantic flight vs 301 to london from delhi, according to iata rules if we miss the flight due to delay in one part, that airline should provide alternative flights for rest of journey, the air india staff was very rude and just provided me with delay certificate so i was stranded 20 hours at delhi airport for bad behaviour of air india staff and had to book new tickets which should have been provided by air india so i demand a compensation of 10 lakh rupees
Tania garai, email:[protected]@yahoo.com

Hello sir, mohit sarma send me areport job offer laterr, and call me said you are silacted in areport groundstaf job located ahmedabad your siting charg 80000rs, he said you paying m. D. A/c and i pay it. But no job. Mohit mo [protected], [protected], [protected]
A/c deepak kumar s. B. I [protected]
Abhisek sharma s. B. I [protected]
Aman bank of baroda [protected]

Air india jobs in olx.

Dont believe the fraud fake hr mohit sharma.. He is cheating us by saying the salary range
Now he is asking me to pay 1250 in paytm..
Don't believe such fake ads guys.
Tamilzhan da naaye.. Thaa enga irunthu da ipdilaam yosikireenga..
Govt... Police will never take action to these kind of things huh?? Irritating me
His phone number[protected]

Pls be aware of this guys

Air india jobs in olx.

Dont believe the fraud fake hr mohit sharma.. He is cheating us by saying the salary range
Now he is asking me to pay 1250 in paytm..
Don't believe such fake ads guys.
Tamilzhan da naaye.. Thaa enga irunthu da ipdilaam yosikireenga..
Govt... Police will never take action to these kind of things huh?? Irritating me

Pls be aware of this guys

I travelled by dreamliner of airindia from sydney to delhi on 24th january. While boarding at sydney airport there was not jet boat which connects to aircraftfrom airport. So we have to go by bus and then we have to climb up tall stair case. This gives trouble to aged people. I do not understand why we follow old system? Sydney is very good and modern airport. Again same thing happenened at delhi airport. We pay money to airlines and tax to airport authorities still we do not get facilities. Compained to airindia no response.

I wish to be polite but the incident encountered by my son compels me to call air india a big impostor and masquerader in their claim of being committed to improving efficiency in quality management services, whereas the duty manager, who is responsible for redressing the passenger complaints and issues, refused to even hear my son and instead started to dominate and indoctrinate him.

My son was booked on a flight bound to dubai from delhi (Air india 995) on 26th january 2018 at 20: 25 hours. He reached the airport at 17:45 hours and went to check in. Due to long queue and some snag in the system his boarding pass was issued at 19 hours. Subsequently he had to clear immigration and security check which took another 70 minutes. By the time he reached the the boarding gate, the boarding officer present then and there told him that the gates are closed and he cannot help him. When my son told him that he did not receive or hear any emergency calls, the officer refused saying that it is not their duty responsibility and air india does not make any announcements. This is highly shocking as even domestic flights do and this being an international flight dismisses it as not part of their duty. I am pretty well informed and aware of the fact that once the boarding pass is issued it is mandatory to make sure that the passenger has boarded the flight and if there is delay or deficit in their own procedures then it is the obligation of the officials to speed up the formalities and help the passenger board the flight on time. Even after my son's pleas and requests, though he was not at fault, the boarding officer was relentless and simply rebuffed saying they do not interfere in other departments and he is not responsible for the delay. He took advantage of my son's innocence and being alone to the point that when he connected me to him, he was not ready to hear anything. This is totally outrageous manner and rude on your part, when my son is not at fault. He simply mentioned on the boarding pass that the delay was from the issuing counter, which later changed by the duty officer present there that it was because of security check. This is highly appalling to easily pass the buck on each other, when everything is inter-related. Every department has an interface to each other in this case and this cannot be denied by your authorities to put the passenger at fault, when he is absolutely innocent. Had the boarding officer shown some sanity, he could have have helped my son board the flight instead of wasting almost 15 minutes in unnecessary arguments he indulged in with my son. I spoke to air india customer service department to mr kartik who suggested to speak to the duty manager. When my son spoke to duty manager mr raj, he was the most unhelpful person, refusing to even hear my son's problem in the first place and instead started shouting back. Is this the duty of your officials to shout on the passengers and make them the scapegoat of the whole thing. How disgraceful and horrifying.

This is sheer indictment of air india who fail to deliver services and assistance to passengers when in distress and trouble. My question is then why you issue the boarding pass when you cannot ensure to help the passenger safe and timely boarding irrespective of your delayed procedures, which again falls in your purview and not holding the passenger responsible for missing the flight due to it.

If air india shows prudence, then kindly reimburse the amount of my ticket. My son had to reach dubai on 27th january by all means, so he was left with no choice then to buy another ticket which costed him more. I request as well as demand my money to be reimbursed for the flight he did not take.in fact the duty manager should have connected him to the next flight without any charge but the lapse of duty on your part has caused to lose trust on your brand.

AirIndia doesn’t help out their customers even in emergency situation. Had a experience of missing my flight because of an unexpected emergency situation, I expected the airlines would help me by providing a reschedule of a new flight or a refund of half of my ticket fare. But no luck, I had lost my ticket fare. No refund was so given for me! Worst in customer support even in emergencies.

Recently, i talked to the customer service on[protected]New york customer care center) for frequent flyer verification and provided information was not even appropriate and the person who was talking to me did not want to understand the problem. He did not provide me any relevant information and intentionally cut my call before i review his call for his service provided to me. I think, people do not expect this type of behaviour for their services. Hope air india could provide better services in future.

Recently, i talked to the customer service on[protected]Which is for new york) for frequent flyer verification and customer service was not appropriate and he did not want to understand the problem. He did not provide me any relevant information and intentionally cut my call before i review his service provided to me. I think, people do not expect this type of behaviour for their services. Hope air could provide better services in future.

I travelled from ai905 for the sector maa-dxb on 24 jan 2018 @ 7.30 pm flight. Upon reaching home in dubai i found out that gold items which i had kept in my checked in baggage have been stolen at the airport. All other items are as it is in the bag, which means thief knew where the gold items were kept in my luggage. Apart from me it's only the airport security team, who is scanning all the baggage items would come to know that there is such item in my baggage. Please advise how can i take up this case with the air india or any other legal authorities.

I was traveling from london to New delhi via Air india flight AI112 on 13th jan 2018, I was traveling on student visa.
While purchasing the ticket I was told that a student is allowed to carry 3 baggage’s and to confirm the same I contacted to one of your managers through the helpline number provided.
When I reached the airport and was checking in my baggage the ground staff at the Heathrow airport refused to allow me to carry more than 2 baggages and asked me to pay 150 pounds for the an extra luggage. On being told by the staff, I requested the duty manager Ms Shashi Adhwani and told her that this is a policy of your airlines and at the last moment they cannot refuse us for the same. She very rudely and bluntly replied that she can only allow it if it was a roundtrip ticket i.e Delhi- London, London- Delhi.

I would like to put it to your notice that if a student is studying abroad and returning home after 1.5 years how can they book a round trip ticket? We being your cutomers expect a satisfactory customer service whereas the Air India staff have no ethics and do not believe in serving their customers with respect and priority.
The duty manager Ms Shashi Adwani’s rude response is an act of carefree attitude and disrespect towards your customers.

In the end, in the fear to miss my flight I forcefully had to pay 150 pounds for the extra baggage. If I had known about any such terms and conditions attached to your illogical policy I would have never booked a ticket with your airlines, I am sorry to say but staff like this is responsible for giving a bad name to the Air India Airlines.

Being a student I did not have this kind of amount to pay for a negligence by the staff itself. Being an Indian your staff at the Heathrow airport was not at all supportive or sympathetic towards a students situation, infact she harrased me. I request you to look into this matter and take an action against it.

Thank you

I had booked a ticket (Hs6vs/aibe[protected] for travel kochi-dubai by air india flight on 9/12/2017 which was cancelled on 6/12/2017. Inspite of having cancelled the ticket well within the time permitted (24 hours prior to departure of flight as per their mail of 6/11/2017), air india took a stand that the ticket was rendered "no show" which is absolutely incorrect and is beyond my comprehension. I have been requesting air india since last more than a month for refunding the excess cancellation charges levied on my ticket and have also forwarded the relevant proof of the time of cancellation, etc. I have been sending mails after mails since then to air india ([protected]@airindia.in) which did not have any response whatsoever nor are they explaining the reasons for denying me the refund.

It is not the question of the money involved but the casual attitude of air india in addressing customer grievances.

I would be grateful if you could please look into my complaint and favour me with its redressal, asap.

Thanking you,

Sudha raj/pn rajan

I flew from delhi to amritsar 5 am ai flight on jan 20 with my wife and 3 month old kid. After landing in amritsar i mistakenly took carry on baggage of flight attendant ahmad nishad and left mine in plane due to both bags being of same color and similar size. Additionally i had 2 more bags to care of due to my wife holding kid. My wife and kid were already sitting in the bus when i joined them after carrying 3 bags off the stairs with no offer of help from your crew. Then suddenly ahmad nishad came in bus and asked me very rudely and loudly “ yeah aapka bag hai". I looked at it and said oh i think i left mine in plane. He became more rude and took his bag while loudly saying other crew members that this guy took my bag and i caught him feeling me embarrassed. I had to get off the bus and it left without me with my wife and kid in it. Then i talked to ground staff member standing there who was equally rude with no manners asking me to go upstairs and get my bag. At that time i was very frustrated and asked him to arrange for my bag to be brought down ; mind you as that was last part of my almost 25 hours journey from canada. Then i complained about rude and arrogant behavior of ahmad and somehow your ground staff member justified it saying other people have stolen luggage before. Well that does not mean you have to treat everybody as thief…do you?. Very poor reasoning. Ahmad should have politely asked me about the bag confusion and i would have laughed it off since it was silly on my part.in fact he should have brought my bag from plane since i was the last passenger to de board or atleast helped me in getting 3 bags off the stairs. I am star alliance member who frequently travel air india but now i have to re consider my options. I sincerely want air india to take action against that rude ahmad but it should not result in termination as i will feel bad. An action which will make him feel responsible for passengers and not treat them as thieves. A good behavior is always needed from your staff as it makes or breaks any company’s reputation. I will wait for your reply on action taken or else i will have to escalate this to social media.

Iam a student iwas travelling from delhi to dimapur yesterday by a connecting flight where i had to change my flight in kolkata, i had excess baggage of 4 kgs and its 400rs per kilo. Whereas they charged me 3200each that was double.. I have never paid such high amount for 4 kilos in any other fligh before i tried to ask those employees they said that's how they charge for two flights but it was a connecting flight. And i never paid extra money for excess baggage. We're they fooling me or is that the right amount i had paid.? If that's how they charge i don't think ill ever travel by air india.

I traveled with air india ai126 on 19 dec 2017
(Ai missed my luggage and shipped in damaged state later ays) from chicago to hyderabad and returned to chicago with ai 127 on 14th january 2018, the luggage number - ai818231 [protected] was booked in hyderabad as fragile luggage, mentioning about expensive fragile idols, statues. My email is pavan. [protected]@hotmail.com
I received this luggage in chicago - ord, airport on belt# 9, along with normal luggage.
I expected this luggage on be handled carefully and i was told by airport crew that i will receive fragile luggage on 9a belt.
But i received along with all luggage. I opened the luggage and observed the cushion items kept for idols - jugs, puma sandles, rubber mats and also the outer side of the new luggage box had 2 damages, indicating that the luggage got hit hard twice.
I attached pictures of all broken items and damaged luggage booking ticket#.
I traveled in seat # 28c, attached.
I request for the refund for the damaged items. I packed valuables items, idols, which are important reason for this trip.

I am a physically disabled woman. I was to travel with my daughter and husband in ai 764 (Delhi - kolkata) on 16 jan 2018. My husband had meningitis during his childhood so he is slow. I reached the ai delhi counter before 1 hour prior to the flight. The female manager sitting there told us that the flight was closed n our tickets have to be cancelled and i will have to buy fresh tickets. After a lot of request, she told me that two o[censored]s could travel. One of the ground staff was helping me with the luggage n same female manager warned him to not to do so. I told her about my husband's condition but still she did not allow him to join us on the flight. I wonder what was the reason that she did this with us. I saw many co-passengers reporting after me.

This is regarding flight booking from bagdogra to delhi (Ai-880) on 14th march, 2018 (Booked on 14th dec, 2017). During flight booking inr-4165/- was debited but ticket was not delivered. But as per hdfc bank money has been credited to your account. Refund my money to the same account.

Transaction detail:
Passenger name: joy gopal saha+1

Bank ref no.[protected]
Date: 14/12/2017
Bank account no. 0678xxxxxxxx7620
Name of bank : hdfc bank
Email used during transaction : [protected]@gmail.com

Date of the incident was 1 january 2018, venkatesh sharma was suppose to board the flight no. Ai 9644 jaipur to delhi with boarding time 8:30 pm but it was delated till 12:15 am and were given the reason as technical difficulty, after 12:15am they were given the reason as delay due to fog. The passengers were made to take bus, it was also not deluxe and very inconvenient for the passengers. Airline ticket was around rs5000 and they were made to return in a bus whose fare might be less than rs1000. I would like to have refund for the price paid for the flight.