Air India Complaints & Reviews

I was traveling from london to New delhi via Air india flight AI112 on 13th jan 2018, I was traveling on student visa.
While purchasing the ticket I was told that a student is allowed to carry 3 baggage’s and to confirm the same I contacted to one of your managers through the helpline number provided.
When I reached the airport and was checking in my baggage the ground staff at the Heathrow airport refused to allow me to carry more than 2 baggages and asked me to pay 150 pounds for the an extra luggage. On being told by the staff, I requested the duty manager Ms Shashi Adhwani and told her that this is a policy of your airlines and at the last moment they cannot refuse us for the same. She very rudely and bluntly replied that she can only allow it if it was a roundtrip ticket i.e Delhi- London, London- Delhi.

I would like to put it to your notice that if a student is studying abroad and returning home after 1.5 years how can they book a round trip ticket? We being your cutomers expect a satisfactory customer service whereas the Air India staff have no ethics and do not believe in serving their customers with respect and priority.
The duty manager Ms Shashi Adwani’s rude response is an act of carefree attitude and disrespect towards your customers.

In the end, in the fear to miss my flight I forcefully had to pay 150 pounds for the extra baggage. If I had known about any such terms and conditions attached to your illogical policy I would have never booked a ticket with your airlines, I am sorry to say but staff like this is responsible for giving a bad name to the Air India Airlines.

Being a student I did not have this kind of amount to pay for a negligence by the staff itself. Being an Indian your staff at the Heathrow airport was not at all supportive or sympathetic towards a students situation, infact she harrased me. I request you to look into this matter and take an action against it.

Thank you

I had booked a ticket (Hs6vs/aibe[protected] for travel kochi-dubai by air india flight on 9/12/2017 which was cancelled on 6/12/2017. Inspite of having cancelled the ticket well within the time permitted (24 hours prior to departure of flight as per their mail of 6/11/2017), air india took a stand that the ticket was rendered "no show" which is absolutely incorrect and is beyond my comprehension. I have been requesting air india since last more than a month for refunding the excess cancellation charges levied on my ticket and have also forwarded the relevant proof of the time of cancellation, etc. I have been sending mails after mails since then to air india ([protected]@airindia.in) which did not have any response whatsoever nor are they explaining the reasons for denying me the refund.

It is not the question of the money involved but the casual attitude of air india in addressing customer grievances.

I would be grateful if you could please look into my complaint and favour me with its redressal, asap.

Thanking you,

Sudha raj/pn rajan

I flew from delhi to amritsar 5 am ai flight on jan 20 with my wife and 3 month old kid. After landing in amritsar i mistakenly took carry on baggage of flight attendant ahmad nishad and left mine in plane due to both bags being of same color and similar size. Additionally i had 2 more bags to care of due to my wife holding kid. My wife and kid were already sitting in the bus when i joined them after carrying 3 bags off the stairs with no offer of help from your crew. Then suddenly ahmad nishad came in bus and asked me very rudely and loudly “ yeah aapka bag hai". I looked at it and said oh i think i left mine in plane. He became more rude and took his bag while loudly saying other crew members that this guy took my bag and i caught him feeling me embarrassed. I had to get off the bus and it left without me with my wife and kid in it. Then i talked to ground staff member standing there who was equally rude with no manners asking me to go upstairs and get my bag. At that time i was very frustrated and asked him to arrange for my bag to be brought down ; mind you as that was last part of my almost 25 hours journey from canada. Then i complained about rude and arrogant behavior of ahmad and somehow your ground staff member justified it saying other people have stolen luggage before. Well that does not mean you have to treat everybody as thief…do you?. Very poor reasoning. Ahmad should have politely asked me about the bag confusion and i would have laughed it off since it was silly on my part.in fact he should have brought my bag from plane since i was the last passenger to de board or atleast helped me in getting 3 bags off the stairs. I am star alliance member who frequently travel air india but now i have to re consider my options. I sincerely want air india to take action against that rude ahmad but it should not result in termination as i will feel bad. An action which will make him feel responsible for passengers and not treat them as thieves. A good behavior is always needed from your staff as it makes or breaks any company’s reputation. I will wait for your reply on action taken or else i will have to escalate this to social media.

Iam a student iwas travelling from delhi to dimapur yesterday by a connecting flight where i had to change my flight in kolkata, i had excess baggage of 4 kgs and its 400rs per kilo. Whereas they charged me 3200each that was double.. I have never paid such high amount for 4 kilos in any other fligh before i tried to ask those employees they said that's how they charge for two flights but it was a connecting flight. And i never paid extra money for excess baggage. We're they fooling me or is that the right amount i had paid.? If that's how they charge i don't think ill ever travel by air india.

I traveled with air india ai126 on 19 dec 2017
(Ai missed my luggage and shipped in damaged state later ays) from chicago to hyderabad and returned to chicago with ai 127 on 14th january 2018, the luggage number - ai818231 [protected] was booked in hyderabad as fragile luggage, mentioning about expensive fragile idols, statues. My email is pavan. [protected]@hotmail.com
I received this luggage in chicago - ord, airport on belt# 9, along with normal luggage.
I expected this luggage on be handled carefully and i was told by airport crew that i will receive fragile luggage on 9a belt.
But i received along with all luggage. I opened the luggage and observed the cushion items kept for idols - jugs, puma sandles, rubber mats and also the outer side of the new luggage box had 2 damages, indicating that the luggage got hit hard twice.
I attached pictures of all broken items and damaged luggage booking ticket#.
I traveled in seat # 28c, attached.
I request for the refund for the damaged items. I packed valuables items, idols, which are important reason for this trip.

I am a physically disabled woman. I was to travel with my daughter and husband in ai 764 (Delhi - kolkata) on 16 jan 2018. My husband had meningitis during his childhood so he is slow. I reached the ai delhi counter before 1 hour prior to the flight. The female manager sitting there told us that the flight was closed n our tickets have to be cancelled and i will have to buy fresh tickets. After a lot of request, she told me that two o[censored]s could travel. One of the ground staff was helping me with the luggage n same female manager warned him to not to do so. I told her about my husband's condition but still she did not allow him to join us on the flight. I wonder what was the reason that she did this with us. I saw many co-passengers reporting after me.

This is regarding flight booking from bagdogra to delhi (Ai-880) on 14th march, 2018 (Booked on 14th dec, 2017). During flight booking inr-4165/- was debited but ticket was not delivered. But as per hdfc bank money has been credited to your account. Refund my money to the same account.

Transaction detail:
Passenger name: joy gopal saha+1

Bank ref no.[protected]
Date: 14/12/2017
Bank account no. 0678xxxxxxxx7620
Name of bank : hdfc bank
Email used during transaction : [protected]@gmail.com

Date of the incident was 1 january 2018, venkatesh sharma was suppose to board the flight no. Ai 9644 jaipur to delhi with boarding time 8:30 pm but it was delated till 12:15 am and were given the reason as technical difficulty, after 12:15am they were given the reason as delay due to fog. The passengers were made to take bus, it was also not deluxe and very inconvenient for the passengers. Airline ticket was around rs5000 and they were made to return in a bus whose fare might be less than rs1000. I would like to have refund for the price paid for the flight.

Sir/madam,

Redemption difficulty of my e supersaver multi user coupon of air india purchased on 20th march 2017 with 10 coupans of rs.55000 valid upto 18th march 2018 economy 10 coupons for all sectors in the name of farooq noorani e mail

It is most unfortunate despite my follow ups, e mails and visit to air india headoffice nariman point booking office as advised by your call centre. They informed that these coupons can be redeemed on line and i have been advised by your call centers to send e mail
My transaction date is 20 march 2017 and i can also loginn website for redemption but i can not redeem on line despite login. Book and reedeem site does not open. Please advise me urgently to enable me to redeem my coupons urgently

I have purchased esuper multisaver coupan (10 coupons for allsectors) economy of air india purchased user e mail id [protected]@gmail.com travel validity 19/03/2018 of rs 5000.
I have been trying to redeem the coupons for mumbai to rajkot sector air ticket from
Mumbai to rajkot for 12th january 2018 for me and my wife and return from rajkot to mumbai on 14th january 2018. As advised i have successfully logged website of air india to redeem the coupons and it is not possible to redeem the coupons to book
The tickets. As advised by call centre, i visited air india mumbai nariman point office but i was told the coupons can be redeemed on line only.

I request you to gude me about redemption of the coupons online
To book the air india tickets.
I am senior citizen and we want to go to rajkot tomy seriously ill
Sister. Please advise me abou redemption of super saver multi coupan on
Line after loggin and after logging redemption for ticket does not work, as matter is urgent, please advise me to enable me to book the
Supersaver mult coupan air tickets on line, your advise will be highly
Appreciated
Coupan transaction date 20march 2017 economy 10coupans all sectors
User email i’d marvelgloves @gmail.com travel validity 19/03/2018 user id is
Farooq noorani mobile [protected]
As it is urgent, your guidance about redemption will be appreciated. I have logged the website but redemption could not be done.

Please reply urgently to my e mails
[protected]@gmail.com.
[protected]@gmail.com
Mobile [protected]
I have been contacting call centres for solution, send e mails to air india customer care nos. And also we visited air india headquarter nariman point
They expressed inability to solve the matter, i and my wife are senior citizens and want to travel to see my sister who is seriously ill near rajkot and despite my many calls to call centre and also e mails, no reply has been gived or no advised about booking tickets on line. After logging in air india website for reedeem of multi saver coupns after looging despite pressing reedeem and book tickets on line after login nothing happens and are unable to book ticket by redemption of my e multi saver coupons which are valid till march 17, 2018. Coupaon in in my name farooq noorani multi e saver coupon for all sector economy for travel. All 10 e coupons are unused and air india call centres, e mails have failed please help me to redeem my all unused coupons which are not reddemed despite login
Regards
Farooq abdullah noorani mumba
E mail: [protected]@gmail.com
Mobile : [protected]

I m sharing my worst experience with air india flight, the flight supposed to have departed at 11.30 am suddenly it is delayed and postponed to 5.00 pm while other flights are departing without any problem. When i checked with airline they say due to operational issues they are delaying. Imagine i came morning here and made me to wait till evening in the airport. Very horrible experience with air india. I must also say i will never ever book air india flight again...

I have booked ticket for ahmedabad to new york and back vide ticket no.-y11de. Journey dates are 24/01/2018 and return on 26/02/2018.
I have selected “ pure vegetarian jain food “ and the same is confirmed by you-air india.
It is my experience during my previous flight for same destination on 25/09/2017 and return on 22/10/2017 that selected and confirmed food means pure vegetarian jain food was not served by the flight crew to me. They served me non jain food which contains underground produces like onion, garlic, potatoes, carrots etc. They couldn’t arrange jain food for me even though was it selected in advance by me at the time of ticket booking and confirmed by you.
I hope i will not have to face same situation during my upcoming flight.
Pl. Do needful so that i can have my selected food in the flights.

Also, basic amenities in flight like pushback of seats, entertainment gadgets are not in working conditions.

Further, flight crews do not serve in customer friendly way to provide drinking water, cold drinks, tea, coffee, juice, light refreshments etc. On demand.

Hello,

I booked an air india flight from mumbai to jamnagar for 11th january 2018. The flight was scheduled to take off at 11am and so my schedule for all the work in jamnagar was fixed accordingly.

On 10th january 2018, i get an email from air india stating that the flight has now been rescheduled to take off at 1:10 pm. There is absolutely no reason provided for this delay and considering the fact that the reschedule happened a day prior to take off, i believe air india is simply trying to cheat the customers of this flight in order to save some money.

As a result of this delay, i have had to cancel a few meetings and will now have to visit jamnagar again in the following week.

On top of this there is not a single form of apology made by the airline. Such pathetic customer care and service is the reason why this airline is struggling to survive.

Pnr - hjths
Contact - [protected]

Thanks and regards,
Rushabh sheth

Our Flight AI101 landed in Newyork JFK airport on Saturday morning .
We were stuck in plane after landing for 5 hours on tarmac.
Flight crew were so insensible, they did not serve and food and water for 5 hours while we were stuck .
After we were deplaned, we were told we will not get baggage's that day . and we were asked to come back again next day to airport . I drove 2 hrs back to airport next day, to find out that JFK was flooded and all our bags were stuck in that area of flooding . Air India Crew was so irresponsible, they would not confirm anything when we can get baggage, and again asked to go back and come back again . they were not ready to ship baggage's for local residents. We drove back again third day for 2 hrs to find out that all our bags were wet and damanged . Air india bluntly told us that we cannot file any claims on them as its not their fault . What kind of irresponsible behavior is this ? No one should ever travel with Air India, they have the worst employees and crew . 3 days of non stop torture !!!

Hello this is with reference to my flight ai 0656 from rajkot to. Mumbai at 17:40 on 9th jan 2018. I had issued a web check-in boarding pass but was denied boarding the flight as i had reached 30 mins before scheduled departure time. As per boarding pass instructions i had to reach 20 mins before as i already had a valid boarding pass in hand but had reached 30 mins prior still i was denied boarding sighting various reasons of not reaching on time and that the boarding is complete and also that they tried contacting me whereas i didn't receive any call from the airport which can be proved from. My phone records. It seemed like they had cancelled my boarding pass and issued it to someone else or that they were overbooked and had to issue it to first come basis. The flight had also pre departed from the scheduled time of departure. I want to issue a complaint and want the refund process to be initiated immediately along with the damage charges i had to bear as when the flights are delayed from. The airlines end there is zero compensation provided but in such situations the airlines just don't want to even look or talk to the customer which is horrible and not acceptable under any circumstances. The ticket has been paid for with all taxes and duties and such instances are unfair and need to be justified in a proper from the airline. Please revert back urgently on my twitter handle or at [protected]@gmail.com. Thanks. Nakul sehgal.

My name is viral raval. I was traveling from bhavnagar to mumbai on 8th january 2018.
I was rather first person to check in. I asked her give me emergency exit seat as my height is 6ft 3 inch, but then she replied that all their 4 emergency exit seats are faced in wrong direction, but there was only two seats, after from there she sent me to another colleague next to her for my check in where i clearly mentioned i wanted a window seat near wings so i can get view from outside and reduce my discomfort o[censored]neasiness.
But i was given b 10 seat which was not a window seat and my entire trip was uneasy as i was shuffling myself in the same seat. A

Please i would like to revert me and also would like to have some sort of compensation regarding this case as it was for the first time i have faced an issue with air india, being regular traveler with air india and indigo.

I have booked my travel from hyderabad to stockholm via delhi (Hyd - delhi ai543) and delhi to stockholm (Ai 167), the first flight has been delayed for 4 and half hours because of which we missed the second flight to stockholm, and in delhi we were just left without any proper information and stood in que for 4 long hours. The service is pathetic.

Respected sir/madam
New year greetings
I am major anurav yadav. I had traveled from guwahati to delhi on 26 dec 2017 on air india flight ai 890 vide ticket number[protected]/74/75 c1. One of my baggage was lost in the transit. I had lodged a complaint at delhi airport vide reference number - delai95734/26dec2017/1408gmt.
My luggage was delivered to me 31 dec 2017 at jodhpur airport.
I had to buy essentials (Toiletries, clothes and warm clothing etc. For self, wife and child) in emergency to tide over the crisis.
I now request you to kindly help me get compensation for the inconvenience caused.
Kindly acknowledge.

Regards
Anurav yadav

I paid £4400 for 2 business class seats.

On arrival i found my seats to be torn apart and my seating area was held together by several strips of brown duct tape with holes and stuffing coming out of the arm rests amongst more disaster.

For the amount paid i do not accept these conditions and demand compensation or i will escalate to governing bodies.

[protected]@gmail.com

I travelled from kathmandu to bangalore on 30th dec 2017. I had a connecting flight from kathmandu to delhi and from delhi to bangalore. The flight no. From kathmandu to delhi was ai 214 and from delhi to bangalore it was ai 174. I was told that they will transfer the baggage themselves and i didn't need to do anything about my baggage in delhi airport. The flight from kathmandu to delhi was scheduled at 10:25 a. M. And the flight from delhi to bangalore was scheduled at 17:45 p. M which was delayed by half an hour. After landing in delhi i was told to go to the trasfer section. The security check was going on in the transfer section and after that we were suppose to go to the assigned gate. After landing in bangalore at 21:25 p. M i went to collect my baggage in the assigned belt no but my baggage hadn't arrived so i wrote a complaint and they told me it'll take maximum 24 hours and it has edxceeded 24 hours and i still didn't get my baggage. Its been 2 days since i lost my baggae and the airlines people in bangalore told me that they still didn't get any information from delhi airport.
Kindly look into the problem a. S. A. P... As i need my baggage a. S. A. P

I am to travel by flight no. Ai 410 from patna to delhi which is delayed and allegedly diverted but we are waiting here on in the departure lounge without any feedback by airlines. All other airlines staff present here and are briefing their respective passengers about latest status and also refreshments and water are provided to all of them except passengers of air india. Flight delayed by more than five to six hours but all through this no one from air india came to departure lounge to update the passengers who are apparently in panic and worried. Tried to contact air india over telephone and i am informed that flight landing which is untrue. Now about refreshment and water they outrightly refused over phone. Then all of a sudden few staff came and started boarding for ai 408. On being asked about ai 410 they rudely refused to say anything leave aside that they could have said they did not have any idea. Their conduct is totally unbecoming and cruelly unprofessional i say. Right before them all staff of other airlines are so caring and attentive to their passengers but air india staff are so rude and shameful in their response. I strongly lodge my protest with air india and i will go further with my complain fir the reason that despite my repeated request they outrightly refused to brief about the information they should have shared with passengers. Then how do they think that passengers will be waiting so long without being offered anything to eat. Even no water is provided to us. Are rules for air india different from other airlines. My complain is for taking action against rude staff and their totally bad conduct.