Air India Complaints & Reviews

Hi team

I travelled from gothenburg to new delhi on saturday (16th dec, 2017)

When i came from delhi to gothenburg on 25th the luggage was of same weight and same size. But i when i was travelling back they did not allowed my weight and asked me to weight my cabin bag and laptop bag separately.

And i they forced or harrassed me to pay the amount for extra bag, if i want to travel. They denied for...

Yesterday i had made a phone call to air india [protected]. My concern was as the chandigarh air port will be closed for flights from 11-2-18 t0 25-2-18, i needed to either reschedule my tickets or get cancelled for full refund. Mr taslim (As the name quoted by the caller) floor manager spoke very bluntly as he told that it was yet two full months left and i should not worry about it and when i asked as to why then air india booking site...

We happened to travel by ai 866 on 5.12.2017 on mum-del sector tckt no y4lwb airline pnr no[protected]/1/1. The said flght no ai866 was to depart at 9.00 am but took off late by 1hrs.40 minutes. We just about managed to catch our connecting train by running all the way fm igi airport to hazrat nizamudding rly station as the flight landed at 12.50 p. M and our train was to depart fm nizamuddin station at a distance of 29 kms fm igi airport....

Ref:pg mocav/e/2017/02299 jl0j0 tkt[protected]

I am writing to you yet again regarding this ticket referenced above

Dear sir/ma'am i had booked a ticket for my son from mumbai to chandigarh as per the following details. He could not travel in october as scheduled. When i called up the call center to cancel the ticket i was told that i could use the ticket on any other date within one year without any charge.br...

Dear air india team,

I am writing to express my frustrations with a recent experience i had on one of your flights. I got an air india flight from vienna to amritsar (Ai154/114) with a stop at new delhi and return.

At the time of flight booking i made pretty sure to pre-book a wheelchair. Then i was surprised at what happened when i got at amritsar on 11 november. Despite of being picked up with a wheelchair,...

To
Manager customer service
Air india.

Sub : claim for charges towards excess baggage.
Ref : ticket no : 098-[protected]

Dear sir / madam

Greetings!

This is to bring to your kind notice that on december 04, 2017, i travelled on flight no ai 656 from mumbai to rajkot and while check in my two baggage which was weighed around 25 kgs. Being a heart patient...

Dear officer in charge,

Greetings.
On nov 29, 2017 i flew in from sydney and my baggage was booked till nagpur. I was told that i will have to collect my baggage at delhi airport and after going through the customs it will be taken by transfer section. I landed at delhi airport at about 7 pm on nov 29th and my connecting flight for nagpur was at 5.30 am on nov 30, 2017. The transfer baggage section refused to take...

I took the above flight at a cost of £880 on saturday 9th december.
I appreciate that the flight was full.
However i was repeatedly asked to move my seat by other passengers in order to accommodate their own needs - despite me specifically asking for that seat.

After setting in my seat (14d) i was then faced with a 9 hour flight with-

1. No in flight entertainment working at all

2....

S. Sampath,
Frequent flyer no... (. I am flying every 28 days in air india.)


I had have 1st november 2017 ai908-mut to maa then 2nd november 2017 ai9557 maa to trz. I came muscat air port to air india counter at 21.52pm reported. There i met mr. Sandaran-air india manager, and i requested to him process my ticket at the air india counter in the muscat air port. He refused and misdeed, rude ill - mannered...

Dear sir, i mr. Veerendra kumar verma has booked a flight from delhi to shillong via kolkata (Ticket no. 098-[protected]) and date of journey is 10.12.2017. Due to cancellation of flight from kolkata to shillong the ai counter delhi has booked direct flight from delhi to guwahati (Ai-889) without providing transport from guwahati to shillong. Earlier ai were providing the transport facilities on cancellation but now despite repeated request...

I have travelled from bangalore to stockholm on 06-dec-2017. On arrival at stockholm, i found that one of my baggage is missing. I have registered a complaint with sas baggage service in arlanda airport, stockholm. File reference number is arnai10052/06dec17/1759gmt.
Sas baggage service told us to check with air india as they have not received any details/updates from air india. Air india says that bag was dispatched on the same flight...

I booked a ticket for 9th dec with air india for mumbai to india which i wanted to reschedule for 10 feb we called air india on 5 dec at 23:20 hours, their official informed that ticket can be cancelled or rescheduled before 24 hours. My pnr no. Is he7jt
Wen we called again for rescheduling a day prior on 7th dec around 23 hours, another official confirmed.. It cannot be done as 72 hours already gone and he told he will ask concerned...

It's being second time in a row that baggage is gone missing and to cap it all; the rude manager and # staff at delhi airport refused to entertain the complaint. We've booked 50 flights from aus to del last year and with good-looking further subscriptions for 2018 season, we already would have expected a better service. Even the rubbish supervisor who first put my hold on 15 minutes and then said manager would not come to phone....

I tried to make a booking online today morning for a flight from bangalore to mumbai.in just a matter of minutes the website kept hanging up and i kept retrying to get my booking through. Now i have multiple charges on my ticket which is very exorbitant. I would like someone to look into the issue and help me get a refund.

The pnr number is yc9xf
Last name on the ticket is prakash....

I had chose to fly with air india for the first time in my life. And i guess that was the biggest mistake i committed in my life. Its was 5:23 hr when i got to the counter for my boarding pass and they straight away denied to give me the boarding pass. I told them that i was coming from chandigarh as i went there for official work and prior in the evening i got to know that my grandmother expired, so i booked my ticket at 7:59 pm on 01/12/2017...

Even though i have run out of my patience to speak in a befitting manner, i still have my dignity left unlike your airlines. Your prestige and false pretence is rather a perfect image of whats wrong in civil aviation sector. I am a government official who despite running into lot of horrible experiences with your proud airlines in the past still hoped for a better hospitality from your airlines because of your position as a government official...

I want to report an incident where i left my jacket in the plane and was given wrong information by your staff, because of which i had to pay to take my jacket back.
Details of the incident are as below and the mentioned employees were responsible: -
Ms. Kamini (On duty at night of 30th nov'2017) gave me wrong information that i could collect my jacket next day and their team member would come out of the airport at gate no....

I was travelling from kolkata to mumbai on 03 dec 17. As per my boarding pass the gate no. Mentioned was gate no. 23 e. I reached gate no. 23 e well before time around 1550 and the scheduled departure was at 1650. After reaching where i was told that gate no. Has changed to gate no. 15. Which was totally the other end. The announcement was also being made for same. And the departure schedule also showed gate no. 15. I went all the way back...

I, jaspal singh aged 65 yrs, senior citizen not feeling well was to board air india flight no. Ai-678 attached - airindia e-ticket#[protected] dt.27/11/17 at 9 am the cost incurred was rs.3390/-.
I was not well, still i reached airindia counter 45 minutes before departure.
The helpdesk people rushed me to the counter & also shouted to the concerned officer that mumbai passenger is here & counter row is open/closed, which they...

Sir,
During travelling from port blair to chennai at ai 550 (27.11.2017) port blair to chennai, cabinet crew staff (Girl plus gents) has ignoring my request for water three times. I feel shame in front of my wife. Please take suitable action against them so that other passengers may not suffer.

Naresh kumar jerath
D-181, moti bagh-i,
New delhi-110021...