Air India Complaints & Reviews

I am travelling to singapore on 08th July from delhi flight no AI 382. All passenger name is bharat hinduja, anjali thadhani, Avni hinduja and Aayushi hinduja. I purchased Nadine for my Daughter at the time of booking the tickets. Post boarding the flight, I have been informed that basinet is not available. Such a disgusting, unprofessional and inhuman act of service it is!!! I paid and still not getting the service. Will soon lodge a complaint...

Dear Customer Relations, Customer Relations

I am writing to you to raise an issue about: Flights - departure Mumbai- Stavanger on 12/june/2018 by flight SK 1876

The issue that I have experienced was: We missed our Air India flight from Mumbai to Stavanger, our boarding pass was created at 8.30 am whereas flight departure was of 9am, no assistance provided for quick security check in, on gate our boarding was...

Hi,
We have cancelled a ticket booked online with reference number "[protected]",
Its been more than a month we have cancelled it and we haven't got any response from your department.

Traveller name:- mamatha rajanala.

The customer service department had no clue about the refund status and can't assist customers on the refund status.

I have no help in the world to find out the...

Flight no. Ai9617. Delhi to jabalpur. Booked by make my trip.
Journey date.28.6.2018.
Rajbir kaur.
Female
Age-59 years.
Was waiting for boarding at gate.42 of terminal 3, when we were told that the flight has been cancelled. I was travelling alone as a senior woman. But i was humiliated and harassed by air india officials as they told that we will not cancel the ticket and we will provide you alternate flight.br...

I had a flight on 25/6 after my travel from DC . I had couple of extra luggage however I made a point too reach early to avoid any problems . I also upgraded my economy class tickets to business class thinking that the baggage allowed will increase. After some discussion the people at airport concluded that upgrading doesn’t upgrades baggage allowances so u need to pay extra. I was ready to do that I asked then I willl my extra baggage...

I was at the delhi airport to take my flight on 21jun2018 at 0630. I requested for an upgrade on flight AI 887 del to bom ETKT no.[protected]. also requested for a change on the return flight AI 660 departing at 1800. For the return flight i requested a change for the 2100 departure. The executive MR. Singh on duty booked me on a flight leaving Mumbai at 0900!!! on AI 866. He did not even use his common sense that the passenger is standing...

This is to inform you that we board Air India on 17-6-18 by AI 332 from Delhi to Bangkok and returned on 22-6-18 from Bangkok to Delhi.
By this mail I would like to bring to your notice that we had a very bad experience since our first flight. In the first flight we noticed that Air hostess did not attend properly given the fact that we repeatedly pressed that help button above our seats but nobody turned up. Secondly the dress of...

I have been traveling through air india and i am a regular customer. But today at 23rd june flight 502 travelling from delhi to bangalore, the air india servers got shut down from 11 am to 3:30 pm. We were standing in queue from 11:30 to 3:30 by which our flight got delayed which was scheduled on 1:30 to no timing. The hoarding started at 3:45. People were standing in queue from hours and no response was given by the airline ground staff....

On 15.6.2018 our flight scheduled at 5.15 am to DEL-TRV.(copy of tickets enclosed)
We have taken a package of 3 nights 4 days. We have reached airport terminal 3 at 4.00am. After enter in the airport we directly go to the Air India counter for boarding pass. There was a huge line of more than 60 people so we asked a girl representative of the airline that we have our Air India flight to Trivandrum so from where we get the boarding...

Dear Sir/Madam,

Thank you for contacting Air India.

We sincerely apologize for the inconvenience caused to you.

We understand your concern.

Please be informed that we have forwarded the request to the concerned department for the best possible resolution.

For any other

Its been over 2 months now but neither Air India nor the airport authorities or...

We had 4 business class tickets. The aircraft has no business class seats, no flat beds, no inflight entertainment, no luxuries of business class on 18th june 18

Kulbir singh oberai 1d
Namrata shah oberai 1f
Hridaansh oberai 2d
Mihika oberai 2f

Why have you sold business class tickets?

Pl refund our business class fares.

Don't cheat customers...

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You are now chatting with Air India Support.RG
Air India Support.RG:Namashkar Air India, my name is Ravi, How may I assist you?
K.vaidyeswa...:We are Sr citizen 2 no, wish to travel July 25 to raipur, chattisgar from bangalore please tell me the fare
Air India Support.RG:Okay.br...

Sir
On online booking for flight between leh to delhi the payment was deducted double time due to server error first time the booking confirmation was not received
Details of booking
15-jun[protected]jun-2018) to transfer
Inb air india airindia payments nsbi[protected]igadsvvta6 4, 727.00
15-jun[protected]jun-2018) to transfer
Inb air india airindia payments nsbi[protected]igadsvuov0 13, 920.00br...

Flight no. Ai 144 from mumbai to delhi on 17.06.2018. The flight was to take off at 5:00 pm. However we are still sitting in our seats hoping the technical snag gets resolved.
The national airlines is in a deplorable state. This is not a first of the delay but it's unacceptable to be trapped in a confined space with several other people and ineffective air conditioning.
The passengers have been taken for a ride and precious...

R/sir
This is to bring in your kind notice that i have booked a flight for my family in air india ai472 on dated 13th may 2018 sector udaipur (Maharan pratap airport dabok) to delhi (T-3) and the flight was departed at 3.15 pm from udaipur on this day. My flgith details are as follows:
Name of the traveller ticket no. Boarding no. Seat no. Flight no.
Date
Khatri/dinesh mr [protected]c1 69 11a ai472 13/05/18br...

Kavitha rao a single lady travelling with a 10 year old child from shillong to kolkata on 02 june 2018 on the air india flight no ai9712.
Since my final destination was bangalore, i had a reconnecting flight from kolkata to bangalore in indigo 6e-342 at 8.20pm
The airport authorities informed us at 3.30pm that the flight from shillong is cancelled due to some technical fault and all o[censored]s will be sent to guwahati.
As...

Pnr: kyqzu9, for 11.06.2018 flt ai 982 amd-maa

I was reported at amd airport well in advance with web-checked in for my travel to chennai by ai 982 departing at 06:50, arr at maa 09:10.
Reported at counter to change my seat from 24d to 3d and got the boarding pass re-issued. The sequesnce of my boarding is recorded well in advance.
I was waiting and got in to some urgent office work.
Suddenly i realised...

My both check in bags are delayed by almost 40 hours. Just now i have received one bag. I bag containing clothes is yet not received and as per the feedback it will be dispatched tonight from mumbai. As per the policy delivery of entire checked baggage is delayed beyond 24 hours when a passenger is on a visit to a foreign country and has no access to their own wardrobe, then one time interim expense of gbp 50.00 or equivalent in local currency...

Was traveling from newark to mumbai paid 100 dollars for extra leg space seat but can’t seat properly as ur remote was portuting so much out that a person can’t seat and was poking
Etk[protected]c2
2june. Ai144
27 c and 27 a
Would request to compensate by returning my money
Nimisha bhansali
[protected]. Mobile...

I had booked 4 tickets for 5th june 2018 from trivandrum to delhi. But due to death of my close relative, it was cancelled and a fresh ticket was booked. So i have a query regarding waiver of charges. I tried to contact air india safdarjung office landline[protected] on 09.06.2018 during office hours at least 50 times. The bell went on ringing but no body attended the phone. Also so many landline contact nos. Available on the site of air...