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Air India Complaints & Reviews

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Updated: Apr 21, 2025

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Air India reviews & complaints page 109

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Website: Air India complaints

I am a canadian citizen, trying to board from delhi to amritsar (Return travel). Due to the unorganized procedures at the ticket counter everything was delayed and so much ruckus caused my flight to be missed and no empathy, courtesy or help was extended by any agent. I had to buy another airline ticket and that costed me 2 airfares for no reason. It was a very frustrated ordeal and i would like someone to acknowledge it and revert back asap....

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My grandparents were flying to toronto on the 3rd of june, yet due to a storm their flight was diverted to goa. They spent the whole night awake because the air canada crew was unable to get them a flight to mumbai, however once they did manage to get to mumbai, almost 12 hours later, air india took no responsibility of fixing their original missed flight to toronto. I had to call air india and they told me to ask air canada for a flight,...

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I was travelling from Bikaner to Delhi on 31st May 2018.
I have a knee problem and had been advised to keep my leg straight and therefore requested the ground staff (counter at Bikaner) to allocate the seat in the first row as it was unallocated. He said it won't be possible as you're a lady and won't be able to open the exit door! Firstly I wasn't requesting for the entire 1st row and was only requesting because the doctor had adviaed.br...

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Address: New Delhi, Delhi

I am indian female scientist working at bhabha atomic research centre, department of atomic energy, govt of india, mumbai. Me and my family had a flight of air india at 9 pm from delhi airport terminal 3 to mumbai on 26th may 2018. Flight number was ai191. Flight was booked by my husband mr vishal sharma.

We travelled all the way from mussoorie to delhi in car and reached delhi airport. We rushed and reached airindia counter...

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This incident happened on 28-may-2018. Flight no ai933, pnr h0wmq my kids, sreelakshmi and sreelekha were the passengers and were there at 4.20am and stood in line. After dropping them even after 15 mints i didn’t get any call back so i called them, they said they are in que, i advised them to go in front and ask that the flight is at 5.10 and do the formalities asap. At the counter, the guy said the flight is full, now please let me know...

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I was travelling from jeddah-mumbai on[protected]Ai 932) with my mother. It was sehri time around 3.45 am (Time when we start fast). My mother had to take medicine before starting for fast so she asked me to call any crew member for water.

At 3.45 am i pressed the crew assistance button above my seat for help. After waiting for 30 minutes when no one came at my place for help i went back personally to take water. When i...

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Hello, i travelled yesterday from hyderabad to new delhi via air india. Travelling experience was fine but i found my luggage damaged today. My glass photoframe was broken which was a fragile item. Secondly, my bag and its handle was torn from outside. Luggage staff might have pulled it in a very hard way that the bag was damaged. Its ridiculous. At least the staff must be properly trained for this and they must handle the luggage in a good...

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My family is traveling from muscat to ahmedabad via bombay thru air india ai986. Now this flight is getting delay every day by 1-2 hours. I was tracking the flight then i come to know due to delay from bombay to ahmedabad ai91 this flight is getting delayed. Ai 91 bombay to ahmedabad 5:40 pm to 6:30 pm, ai 985 ahmedabad to bombay 7:20 pm to 9 pm, bombay to muscat 10:20 pm ist to 11:20 gmt. If local flight is gets delayed. International passenger...

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Address: Chandigarh, Punjab, 160055

I had a air india flight ai813 from chandigarh to pune at 9.15 on 01.06.18. I was traveling with my 3 yr old son. I was comming from patiala and due to farmers agitation against goverment and traffic on new opened toll plaza on chandigarh patiala road, i was little late but still after scanning my bags at airport i reported the air india counter at 8.35. I had the web checking boarding pass. But air india employee mr. Sandeep told me that...

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Today 30/5/2018 i had air india flight from delhi to kolkata from terminal 3. I was carrying my very old 82 years very sick icu returned mother alone. I had 2 bags of medicines with me and they charged me 12 thousand extra for these medicines bags which i was not in a situation to afford. I requested to give senior citizen concession as it is only medicines which i had shown to manager to help me out. Instead of helping air india manager...

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Address: New Delhi, Delhi, 110012

On 30may i missed my flight from delhi to goa ai156 due to heavy traffic because of a truck overturn and a procession. Lots of people were stuck in the traffic.. Other airlines like indigo and vistara had made arrangements for their passengers who were late in the next flight with no extra charge.. But air india official denied any help.. I was traveling with two kids.. I constantly called the customer care and the counter on the airport...

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Address: 403002

Dear sir / madam,

Greetings from goa.

We had a harrowing time on board the flight ai 975 from chennai to goa on 23rd may 2018. Kindly see the following details.

1. The passengers boarded on time at chennai and the flight took off at 1825 hrs. Prior to approaching dabolim airport at goa the pilot announced that due to the absence / failure of landing lights on the runway at dabolim the flight would...

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Address: Ahmedabad, Gujarat, 380058

With reference to the pnr hsb9d, we had booked flight tickets from ahmedabad to mumbai on 5th may 2018.

Unfortunately we are unable to travel as my husband mr. Jayadeep nair has undergone operation on 1st may 2018 and he is unable to travel for next 2 months. Under such unavoidable circumstances, i had requested air india to give me full refund without any cancellation or penalty charges, as this was very much unfortunate...

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Address: 500082

Website: [email protected]

My sister in law traveled with her twin grans children by ai 144 from newark to mumbai and from there to hyderabad in ai 619 on[protected].
She collected by mistake one bag of crew member in stead of her bag.
The bag of the crew was handed over to that person on[protected].
But the bag belonging to my sister in law was with mumbai air port.
The name of the passenger is mukkamala sudha. Her boarding number was...

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Address: 201308

Hi,
I travelled to us through air india and this is the biggest mistake i have ever made in my life. I arrived india on 20th may and got to know that one of my red suitcase is missing.

File reference number - delai99535

Here is the glimpse of worst experience:

1. Had to call multiple times air india for continuously 4 days for my baggage

1. The bag was handed over to courier...

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Address: Chennai, Tamil Nadu

Website: www.airindia.in

Dear Sir/Madam,
my name is Mathumathi Anbalagan. I'm currently living in Stuttgart, Germany.

I booked a flight ticket for my parents from Chennai - Stuttgart on 14, April '18.
Chennai-Dubai (Air India), Dubai-Istanbul (Pegasus), Istanbul-Stuttgart (Pegasus).

At Chennai International Airport when my parents where at the Air India check-in counter, the Air India officials where so rude to my parents...

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Address: Mumbai City, Maharashtra, 400083

Website: www.airindiamovers.com

Hello airindia cargo movers and packers,

My name is anil kara. I booked air india cargo movers and packers on 29th april for household shifting from aya nagar, new delhi to asalpha, mumbai location.

As discussed with bn joshi, delhi branch while packing, he promised to deliver the households on time. The delivery date was 5th may, 2018.

After several followups, bn joshi received the call and said...

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Address: New Delhi, Delhi

Website: airindia.in

I had booked my tickets(self+wife+2 year old child) on AI 429, date of travel 04 June 2018, PNR-YBW8Z. The seats were booked together. However, on receileipt of e-ticket the seats are different and unacceptable. Please help and contact.
Complaint was made to [protected]@airindia.in on 23 Apr 18, 02 May 18 and 17 May 18. But no body has contacted me for my complaint....

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Address: Panchkula, Haryana, 134116

I am Vijay Bal, 67 years old, retired Armed Forces Officer . I had booked Air India ticket for 7 Jun by AI 435 for self and wife ( Baljit Bal ) using mobile app and net banking . PNR is HKEJ4 . Amount of Rs 4901.80 has been debitted from my account via net banking. However. My air ticket reservation came as incomplete. I have called customer care [protected] umpteen number of times but they have not been able to resolve the issue . I have...

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I left saudi arabia last night at 11:15 pm last night with air india flights. It was my first time in the flight after a long time, but i can without a doubt say it is by far the worse flights in the world. The lavatories got flooded.
This is what happened:
Since i was late to board the plane, the air steward asked me to place my back pack on the carpeted floor of the plane till the plane took off and the seatbelt sign was switched...

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