Air India Complaints & Reviews

I had a air india flight ai813 from chandigarh to pune at 9.15 on 01.06.18. I was traveling with my 3 yr old son. I was comming from patiala and due to farmers agitation against goverment and traffic on new opened toll plaza on chandigarh patiala road, i was little late but still after scanning my bags at airport i reported the air india counter at 8.35. I had the web checking boarding pass. But air india employee mr. Sandeep told me that...

Today 30/5/2018 i had air india flight from delhi to kolkata from terminal 3. I was carrying my very old 82 years very sick icu returned mother alone. I had 2 bags of medicines with me and they charged me 12 thousand extra for these medicines bags which i was not in a situation to afford. I requested to give senior citizen concession as it is only medicines which i had shown to manager to help me out. Instead of helping air india manager...

On 30may i missed my flight from delhi to goa ai156 due to heavy traffic because of a truck overturn and a procession. Lots of people were stuck in the traffic.. Other airlines like indigo and vistara had made arrangements for their passengers who were late in the next flight with no extra charge.. But air india official denied any help.. I was traveling with two kids.. I constantly called the customer care and the counter on the airport...

Dear sir / madam,

Greetings from goa.

We had a harrowing time on board the flight ai 975 from chennai to goa on 23rd may 2018. Kindly see the following details.

1. The passengers boarded on time at chennai and the flight took off at 1825 hrs. Prior to approaching dabolim airport at goa the pilot announced that due to the absence / failure of landing lights on the runway at dabolim the flight would...

With reference to the pnr hsb9d, we had booked flight tickets from ahmedabad to mumbai on 5th may 2018.

Unfortunately we are unable to travel as my husband mr. Jayadeep nair has undergone operation on 1st may 2018 and he is unable to travel for next 2 months. Under such unavoidable circumstances, i had requested air india to give me full refund without any cancellation or penalty charges, as this was very much unfortunate...

My sister in law traveled with her twin grans children by ai 144 from newark to mumbai and from there to hyderabad in ai 619 on[protected].
She collected by mistake one bag of crew member in stead of her bag.
The bag of the crew was handed over to that person on[protected].
But the bag belonging to my sister in law was with mumbai air port.
The name of the passenger is mukkamala sudha. Her boarding number was...

Hi,
I travelled to us through air india and this is the biggest mistake i have ever made in my life. I arrived india on 20th may and got to know that one of my red suitcase is missing.

File reference number - delai99535

Here is the glimpse of worst experience:

1. Had to call multiple times air india for continuously 4 days for my baggage

1. The bag was handed over to courier...

Dear Sir/Madam,
my name is Mathumathi Anbalagan. I'm currently living in Stuttgart, Germany.

I booked a flight ticket for my parents from Chennai - Stuttgart on 14, April '18.
Chennai-Dubai (Air India), Dubai-Istanbul (Pegasus), Istanbul-Stuttgart (Pegasus).

At Chennai International Airport when my parents where at the Air India check-in counter, the Air India officials where so rude to my parents...

Hello airindia cargo movers and packers,

My name is anil kara. I booked air india cargo movers and packers on 29th april for household shifting from aya nagar, new delhi to asalpha, mumbai location.

As discussed with bn joshi, delhi branch while packing, he promised to deliver the households on time. The delivery date was 5th may, 2018.

After several followups, bn joshi received the call and said...

I had booked my tickets(self+wife+2 year old child) on AI 429, date of travel 04 June 2018, PNR-YBW8Z. The seats were booked together. However, on receileipt of e-ticket the seats are different and unacceptable. Please help and contact.
Complaint was made to [protected]@airindia.in on 23 Apr 18, 02 May 18 and 17 May 18. But no body has contacted me for my complaint....

I am Vijay Bal, 67 years old, retired Armed Forces Officer . I had booked Air India ticket for 7 Jun by AI 435 for self and wife ( Baljit Bal ) using mobile app and net banking . PNR is HKEJ4 . Amount of Rs 4901.80 has been debitted from my account via net banking. However. My air ticket reservation came as incomplete. I have called customer care [protected] umpteen number of times but they have not been able to resolve the issue . I have...

I left saudi arabia last night at 11:15 pm last night with air india flights. It was my first time in the flight after a long time, but i can without a doubt say it is by far the worse flights in the world. The lavatories got flooded.
This is what happened:
Since i was late to board the plane, the air steward asked me to place my back pack on the carpeted floor of the plane till the plane took off and the seatbelt sign was switched...

I have booked ticket for my parent in flight ix-684 on 9/05/2018 from madurai to singapore, and i have specifically booked the front row seat 1e &1f.

During on boarding in madurai, the ground staff told wrong information to my parents that the seats where booked in different rows for both and they will give the adjacent seats to you and they changed seat to row 20.

This is relay not acceptable as i have paid...

I have booked a seat in air india flight from gorakhpur to delhi vide e-ticket number:[protected] for journey date 07 may 18 and paid rs 7910 through credit card.
Thereafter, i could not perform this journey on 07 may 18 and i had to change date of journey to 08 may 18. I was told to pay date change penalty of rs 2625. This money i was told to pay in cash at gorakhpur air india ticket counter and i was told that the receipt for...

My family (Savithri kannan) and my son shashank kannan traveled on 6th may by ai 907 from chennai. Although i was holding tickets with paid seat numbers 4a and 4b counters denied same seats when boarding passing was issued. Despite my request seats were denied.

Flight delayed over 4 hours and no proper response from ai desk.

Booking reference yh8bd...

Dear sir/madam,

I am srirupa mukherjee, a government employee and i was traveling under ltc 80 ticket on 22/10/2017 from leh airport to igi delhi airport with air india having following flight details:-
Flight no. Ai446
Date of journey:- 22/10/2017
Ticket no:- etk:[protected]c1
Seat no. 9d

I was served with a expired fruit drink (Brand name:-treat mango masti) along with the food...

This is with reference to seat selection for multiple pnrs in air india. Despite selection and payment, the air india website failed to show the modified reservation. Also, my account had been debited with a total sum of inr1725. Live chat with an air india agent directed me to "[protected]@airindia.in" mail id. Also, she mentioned the error in transaction processing and asked me to do the selection again after 12 hrs. I tried booking seat...

This is regarding air india flight ai 9614 (Pnr - ycqvz) from jammu to indira gandhi international airport.
I booked the flight for myself and my husband on priority, on 3rd may 2018, as i had an important meeting in delhi, scheduled at 3.00 pm on 4th may 2018.
The flight was supposed to depart at 12.40 pm from jammu and was to reach igit at 2.25 pm
We even received multiple automated calls and messages from air india,...

I Paresh Marathe had booked my return Air India ticket from Mumbai to aAbu Dhabi and back via Air India app on my mobile. Iwas supposed to board AI945 on 30/04/18 and return back by AI 946 on 07/05/18.My Booking Reference was JVQ5C and my ticket no was[protected].
I reported well in time to CST-T2fro my check in to Air India counter.But to my dismay i was told that I would not be able to board the said flight because my passport...

I am pained to write about the service or lack of it at air india's main hub, mumbai airport. We are a family of 3 booked on ai 679 to mangalore on 02/05/2018 and reached mumbai airport at 8:40 am for the 10:25 am flight, well in advance. But to our shock, a harrowing ordeal started unraveling...

First of all, the self check in kiosk retrieves our booking but doesn't progress to the check-in screen. Instead it displays a message...