Air India Complaints & Reviews

Flight no ai 671, pnr ai - h3kqb. My inlaws and my children (1yr and 8yr) were not allowed to board the flight 28th apr 18 morn even after reaching at 6:45am at airport. The flight timings was at 9:00am. We booked infant ticket by linking with my inlaws tickets at the reservation counter. While taking boarding pass, my inlaws showed both the ticket (Proof: staff has ticked), but he gave only 3 boarding pass of 1st ticket. Even after asking he said since no seat, no boarding pass. They cleared check-in process also. (Proof: stamp is present). Before entering the flight, they were asked to go back bcoz o[censored]navailability of boarding pass even after clearing check in. We contacted customer care, but couldn't get sufficient help. Duty managerv (Kohli) and staff (Sithesh) behaved so badly, i regret to say "very bad service" by air india. They were un educated, so i tried searching his no and contacted him. To me he was said that next day flight tickets will be given without any payment and the issue is sorted but he troubled my whole family along with my infant till 2:00pm at airport by sending here and there without proper guidance and asking to pay rs60000 (3+1 infant) for next day flight. Kindly help on urgent basis.

The miles tkt status confirmation at air india counter t3 delhi on 28.04.18
The head incharge at 8;45 am mr kuldeep never had the courtesy to attend & clarify my query inspite of wasting time of 25 mts at the window. Only the executive at window was doing the job of courier to him for my query but he had his limitation.
Such a casual approach from this head to attend customer issue what coaching he can provide to others & that is why have made mess of air india with their poor attitude.
Hardly afraid of any penalty, what message is he giving to his staff & customers.
Ravinder
[protected]

Nobody was present in checkin and helpdesk 55 mins prior to the flight departure time. I ws notified that flight will departure at 9:35 pm i.e. 15 mins late to the schduled time. After that without any information flight took off at 9:18. Even earlier then schduled time. I was at checkin desk at 8:40 which 55 mins before departing time. There was a person there Harsh mehta who ran off that place without listening us.

Dear Team & Passengers,

Kindly be inform you that i booked ticket ( Ticket Number-NN[protected] from Delhi To Dubai as attached with Air India Airlines which i supposed to not book, I think my luck was bad that why.Anyway I reached before 1 Hours & 30 Minutes in queue. Departure time was 8.30PM dated 20.04.2018 And i was in the queue, i crossed almost two lines & when i reached to near counter i told Air India crew member Ms. Jyoti ( Wearing Glass ) 50 Minutes is left will miss the flight. she told me counter already closed and that time when i showed her time 50 minutes was left & she give me ### excuse, telling just wait i will come back. She came back after 10 Minutes & again she left. When she came back time was left 30 Minutes. She told we announced why you did not hear & we can not allow for checking. And telling when you show me timing its was 20 Minutes. I am not the One, there is 3 passenger also who missed the flight because of this ### management who was taking checking. No one announced front off the counter. I through my iphone6 on floor its badly broken because she was lying & gave me ### excuses. I know flight was over booked that why they did not allowed us because there is no space in the flight for us. there is one passenger claiming for the same, flight was over booked. I am really upset because of this accident, i was whole night on the airport no one response me nicely they were putting on other shoulder. finally i need to CALL TO police, police came i reported against the crew who misbehave with me. I want to see the footage when i reached in queue, Its was G Block, Air India Counter No-10 " Time was 7.15 around.
I talk with manager he did not respond me & other passenger. I booked another flight which is cost me 18000+Rupees & i lost my iphone because of ### crew. One crew is saying i announced from here if you will see the video from where she announced, no one can hear anything, and telling this is AirInida Airlines no one will care, you are wasting your time & its happen true what they told. And They dont have manners how to talk to guests. Only listing and keep quit. No one do anything for me & other passenger. I made complaint still no one contact me still. Really i am very upset.

Please look into the mater very deeply & i need full justification on urgent bases. I am waiting for your response.

I will recover each and everything whatever i lost because of your team.

Thanks

Kind Regards

Salman Ahamad
Dubai ( United Arab Emirates )
Mob- +[protected]

I have booked two air india flight tickets through airindia website. The tickets are from hyderabad to mumbai. The scheduled departure time is 06:20 a. M on 7th may 2018. However, they have pre-poned it to 05:35 a. M. We will be reaching hyderabad on 7th may from vijayawada, the time of our arrival will suit only the actual schedule departure i. E. 06:20 a. M. I know that schedule changes within one hour are allowed but as the schedule change is in the early hours of the day, it is highly inconvenient for any passenger to adjust with the timings. I spoke with the air india customer care team, they are not at all helpful. Instead they are reading out the cancellation charges. I have asked the customer care team to transfer the call to senior manager for which they put me on hold for more than 30 mins (As usual). Finally, i spoke with mr. Brijesh (Supervisor, air india mumbai). Even he wasn't helpful in making arrangements for convenient flight.
The flight schedule change is highly inconvenient as it is in the early hours of the day, i would require your help in acquiring 100% refund charges for the cancellation.

The ticket no.'s are : 098-[protected], 098-[protected]
Names of the passenger: gadam bharat reddy, niharika kolli

Kindly address the issue. Thanks and best regards

I had booked ai651 from vishakhapatanam to mumbai for 9 april in name of sarita surendra tendulkar and my son and infant baby on 01 april 2018.
But i didnt receive any email or sms confirmation from air india until 02 april morning though my money (7915/-) was deducted from my sbi net banking. On calling customer care executives i was informed on 02 april morning my name isnt on flying list for specific flight and i should book another ticket and apply for refund to air india e commerce by e mail. I did so but didn't receive reply from e commerce. Simultaneously i booked jet airways ticket.
On 04 april morning again i spoke to customer care executive and i was again confirmed my name isnt on flying list and i should send reminder to e comerce for refund. At e commerce lady assured me saying sometimes payment gets stuck in gateway and doesn't reach us. Wait for few days we will refund you.
. Again i called up customer care on 06 april morning and spoke to customer care supervisor directly. He assured me again my name isnt on specific flight and i should convey this to e commerce for full refund.
Accordindly again i wrote to air india ecommerce to refund my complete money back without any cancellation charges at the earliest as my money was stuck with no fault of mine.
Complete refund was assured to me by e commerce helpline at 1015 hrs on 06 april 2018. I have recorder voice calls where i am assured by air india customer care executive, my name is not reflected in specific flight. Hence i should write for full refund without any aditional charges. I am attaching recorded voice calls with air customer care.
Now nearly after 20 days of my money being deducted i am offered a refund of merely 2640/- rs instead of 7890/-. Now why am i losing my hard earned 5275/- rs without slightest fault of mine.
I want to complaint against this fraud carried out by air india. Please look into the matter and help me get my money back.

Hi i travelled wed 18th april /220am del-ord-yyz sector etkt#[protected]
On seat 34f yyz-to chicago
Reached airport 3hrs in advance to my surprise at midnight you dont expect to stand 1hr-40min on counter que when you are sleepy at midnight
On top my entertainemt screen at seat 34f wont work 15hr flight i have taken pics of both above events que and screen error message for prooof to show your cmd
Thanks
[protected]@gmail.com
Rabinder pal chugh

Prem narayanan Mobile number [protected] :this is regarding refund of ticket number :[protected], my Air India flight AI 440 maa-del on February 19th 2018 the estimated departure time was 6:10 am but flight was delayed by 2hrs 54min, recently they have
refunded full fare but refunded only ₹ 854 instead of ₹9800 mailed but they are not responding

Sir,
Good morning.
My name is prasad m ghatikar and i do work as assistant executive engineer (Ele), taqc, hescom, hubli. (A govt of karnataka undertaking).
I was deputed for inspection of safety belts required at ghaziabad, up, delhi ncr vide letter no:497-498, dt:[protected]. This inspection was scheduled on dt:[protected], at national accrediated laboratory in delhi. Hence i had booked the flight ticket from belgaum-bengaluru on dt:[protected], spice jet. Then from bengaluru - delhi, air india.
Also i was deputed as inspecting officer for inspection of pin insulators at bikaner and scheduled inspection dates were[protected] &[protected]. Hence i had booked the tickets to delhi - bikaner on[protected] and return journey on[protected], air india flights.
All these journeys were intended to be performed as hescom, karnataka govt inspection duties.
I had booked the tickets on friday evening,[protected] and next two days were holidays.
However i received an whatsapp message at 23.00 hrs on that very day that i am deputed as magistrate to work on election duty of karnataka assembly elections 2018. The orders were issued by deputy commissioner, dharwad district and these election duties are kind of national emergency services.
Hence i had to obey the orders of deputy commissioner dharwad and cancel inspection works at delhi and bikaner.
I want inform with utmost sincerity and humility that i was going to delhi and bikaner on national services interest and now i am doing election duty of karnataka legislative assembly elections 2018, in the national interest only.
Hence request your esteemed self to kindly credit entire booking flight's amounts as i have cancelled the schedule in national interest.
I am attaching all relevant documents viz inspection call letters of hescom - 2 nos, flight journey approval of hescom which has my name and destination, my identity card of hescom and election duty order of deputy commissioner dharwad, which has my name and designation.
Kindly do the needful by crediting entire flight booking amounts-4nos of flights and heal the aggrieved who is just performing his rightful duties.
Jai hind,
Prasad ghatikar,
Aee, taqc, hescom
Hubli
Mob:[protected], [protected] & [protected] (Office mobile)

Ticket details -
1) belgaum - bengaluru, flight no-sg3463, pnr no - cgyjjr, spicejet flight, dt of departure :[protected],
2) bengaluru - delhi, booking id-[protected], flight no - ai 1501,
Pnr no-z5cg3, dt of travel :[protected], scheduy departure 13=20 hrs.
3) delhi - bikaner, booking id-[protected], flight no-ai 9833, pnr no - yntcd, scheduled departure :dt[protected], time-09.45 hrs.
4) bikaner - delhi, booking id:[protected], flight no-ai 9834, pnr no-jlx2q, scheduled departure - dt:[protected], 14=45 hrs.

Kindly do the needful,

I did not get a seat on 14 apr 18 at 2 pm from delhi to london, due to over booked flight. This means air india is selling tickets which are sold already. This is fraud. I intend to take this to the press.
I requested for earlier flight but i was booked for 1400 hrs on the 15.04.18 instead of 2.45 am on the same day.
I speak to someone at customer service who confirms i am booked for 2.45 am flight. However, when i come to airport to check because i no longer trust ai. To my expected surprise, i am told that i am booked for 1400 hrs flight. On top of that, staff are not helpful and sympathetic as in any other airline. My first flight to india, worst ever experience. I am a victim here and request for an upgrade as compensation. The departments lack communication, customer service
I shall be updating experience on facebook and create awareness and disgraced.

Mr i seeborun

I am traveling from Aizawl to Kolkata on 11/04/18 seat number 4 D name Prabal Rajdeep. One bag of mine was torn and I reached the baggage assistance desk. I request for a complain copy as the resolution was not suitable for me. A person name Sunny Sharma has misbehaved me along with his colleagues joining him. He also assaulted me physically. So I want the decision from you right now. Otherwise I have to go to Court.(Voice Recording of the Conversation is their, if required can mail you the same.)

Hello,
Today i missed my flight because of airlines associates negligence.

The flight ai 127 from hyd via delhi to chicago.
I was there at baggage line at 19.45, my flight scheduled at 20:55, the baggage line was huge and inspite of my several heads up there was response nor announcement of gate closure.

When my turn came up at counter it was 20:20 and gate was closed.
During this waiting time i have been checking with airline associates and expressed my concerns but no body really seems to be cared and instead said an announcement would come if there is any problem.

I finally checked to re-schedule my flight to tomorrow 09/04 and they said an extra charge will be applied, which is totally stupid.

Fyi.. There were 5 others along with me on this concern.

I appreciate your feedback on this, take some action and ignore my penality amount.

My baggage was cut open while on flight from Delhi to Mumbai.
When I complained they depreciated the value of my bag and offered me Rs3000 as compensation.
I can neither get a new bag of same quality nor get my bag fixed at that cost.
They are telling me to give purchase reciept which I don't have now.

They sent someone home to check if the bag can be fixed but it was cut in a bad shame and cannot be repaired.

This is very shameful act and I feel very insecure keeping my valuables or anything for that matter in the bags.

Also air india has no right to depreciate the value of my bags and tell me to accept some compensation.
I could have used my bags for 5 more years if it wasn't damaged.

This isn't the first time with my bad experience with Air India. They have even cancelled my tickets due to their mistake in system once .
Worst airline and very bad customer support

Defence discounts are supposed to be lesser than normal fare.
But whenever i book through air india, they charge me higher than the normal fare in all sectors.

This is an unreasonable attempt to fetch money from consumers, which even other pvt airlines don't indulge in.

Please do something about it air india authorities. Try to be less lame in your functioning, its high time.

With reference to above mentioned subject, we booked air tickets for the date 26.04.2018 from Mumbai to Delhi.

PNR is - J4YN3

& PNR IS Y45YL

We have already reserve the seat (web check in) on 01.12.2017. ( Please find attached the details)

But today when I checked, seat numbers are totally changed.

I request you to please give me my reservation only.

Details are as follows :

Traveller Name Seat Which I was Booked Seat No Now Showing showing

1 Aarya Kashikedar 14A 15B
2 Tanvi Kashikedar 14H 14H
3 Pradeep Vesavikar 15J 16H
4 Harsh Vesavikar 14J 16E
5 Shubhangi Kashikedar 14B 14B
6 Sayali Vesavikar 14G 17H
7 Kiran Kashikedar 15A 17E

1 Ramesh Tandalekar 16B 16B
2) Kalpesh Tandalekar 17A 17B
3) Kalpana Tandalekar 16A 16B

I want my all seat - as i booked before.

I am continuously trying in customer care for help. but no body is responding. putting my call on hold & then call is going to cut.

Yesterday one excexutive told me that he will arrange a call . still not received any call from Air India

Really fed up from this service

Regards

Shubhangi

[protected]

Hi, i am mohamed siddiq, i booked a domestic air ticket from chennai (Maa) to trichy (Trz), i was allowed to carry only 15 kg in economy class, but in this link: (http://www.airindia.in/checked-baggage-allowances.htm) you can very clearly look at the baggage allowance for economy class as 25 kg, when i tried contacting the customer support they are giving me some blatant reason that they can provide 25 kg only for international passengers, anyone who tries to book the domestic ticket will check the baggage allowance and come to the conclusion that all the economy class passengers are allowed to carry 25 kg only, so your information on your website gave improper information which mislead me to book the ticket.. I greatly regret booking the ticket through air india which turned out to be a nightmare.

This is to inform you that i was flying from jfk airport newyork to delhi and there was a hover board in my check in baggage as i was not informed by your officials to take it out from baggage even i had paid an amount of 100$ as an excess baggage. Now if that stuff was not permitted they must have informed me as i can bring it in my hand baggage as i spent 260$ for that hover board. What is the procedure to get it return i was board in the name of sachin goyal etk.[protected]c1 boarding no. 267 flight no. Ai 102
Please revert by the means of mail i will be collecting by my relative from jfk airport
Sachin goyal
[protected]

Me and my husband are travelling from hyd to jfk. At connecting flight at delhi my seat has been changed at boarding gate. The reason told was we are of different pnr numbers. We explained to him that we selected specific seats while booking online and we were given boarding pass with same seats in hyd whilr check in. Despite our explanation he changed my seat from 23b to 20b and he was very rude amd kept saying that some family had booked with same pnr so they changed them. My pnr num is[protected] and my husbands is[protected]

I was informed that my flight from hyderabad to coimbatore on 31mar was delayed by 2 hrs from the actual departure time 9:35. When i booked the ticket on 27 mar, the flight departure time was 9:35 but when i took boarding pass on 30 mar, departure time was mentioned as 11:35. So i reached airport at 10 am on 31 mar. But when i completed my security check,
Duty manager ms. Atheeka sultana called me and said that the flight had already started. Upon discussion i came to know that it is because of the system fault i got wrong information. Initially they said that they can give alternate flight in jet airways. Then later they said they don't have any direct flight and they can't give seats kn connecting flight. They are not ready to pay the extra fare which i have to pay for the other airlines as i have to travel on the same day. It is because of their mistake i have to spend 3500 bucks again from my pocket. When i asked about the same, ms. Atheeka sultana told that i can claim that amount with the air india by submitting new ticket, but when i asked for a written confirmation she was not ready to give that too. The way she behaved with me was totally upserd. I need proper justification for the issue which was made by air india.

I had boarded ai 679 from bom to ixe at 0945h on 26 mar 18. I had to further catch trivandrum express from mangalore station at 1420h to reach my unit in payyanur but due to such a long delay in the flight i missed my train and on speaking to officials, nobody seems to be able to do anything or compensate for my financial loss of the train ticket and the inconvenience caused to me.