Air India Complaints & Reviews

At delhi airport bought refundable flight ticket (Sgp - del) for inr19k & was assured that the ticket can be cancelled within one year and refund to be done after deduction of approx. Sgp 70 (Inr 3500)
Now cancellation is inr 17500 and i'm not eligible for any substantial refund.
Flight : ai 381
E-ticket number :[protected]

Request assistance

AI 051 AIR INDIA flight is connecting flight for British Airways. The right time of AI 051 is 04-Feb-18 22:00 PM but it got delayed 2 hr 30 mins and started 05-Feb-18 0:30 AM .
When I inquired AIR India flight manager at hyderabad, are we go to catch the British Airways flight due to this delay and did they informed about this delay?
He answered, who requested you to book this flight for connecting to British Airways? and they do not have information and suggest us to there and check, see how stupidly answered me.

I was traveling with my wife and son 3 years old.
We have been waited 5 hours in the hyderabad airport and when we reached Mumbai, British airways flight departed and they suggested me to check with AIR INDIA team for next flight. When I contact AIR INDIA manager at Mumbai airport, he said that AIR INDIA and British Airways are not star alliances and they cannot provide accodomation until next flight, simply he has given flight delay certificate and suggested me to go consumer court as he cannot help much. In between my wife and son got sick and they can not able sit and stand and not in condition to travel from there to destination DENVER. I urged him to atleast help us to book the return ticket to hyderbad as my family got sick and they cannot able to travel from there.

They cannot help me much to book the return tickets also and send one assist with me to go out and book the ticket at counter as normal passenger and they created a lot of nuisance on luggage what we carried for international travel as well. Staff is very rude and not showed any humanity also as I urged them my wife is sick and son is crying please help me to get the tickets asap but not much help got.

Once I returned to hyderbad and went to hyderbad airport AIR INDIA counter to show the flight delay certificate and requested them to issue new ticket for next flight .but they did not taken any responsibility and suggested to call British airways for new tickets and they suggested me to take help agent to get the new tickets as I brought the ticket from agent and they may given in promotional offer. My agent also did not respond on time and got an email from my manager if I did not be there on next day HR will take an action on me, so I booked the new ticket with my own expense and traveled to USA.

Due to AIR INDIA AI 051 Flight Manager(04-Feb-18) irresponsibility I faced all these problems and lost so much money and time. If he could have provided the proper information and issued the tickets next day if the connecting flight is going to delayed, then we may not have face these problems.

AIR INDIA should compensate all my problems and expenses for new tickets.

Air india — my experience on services
This is with reference to my flight ai 780 from hyderabad to bhubaneswar schedule at 13.05 on 12th feb 2018. I reached at airport at 11.10 hrs. I had issued a check-in boarding pass at about 11.45 hrs and was told to wait at gate no. 26 to board the flight at 12.45 hrs. We (With my spouse) sat at gate no 26 waiting for boarding upto 12.55 hrs and seen there was no sign of boarding at gate no 26. When we asked there about our boarding, it was told that the flight boarding location is shifted to gate no. 101. As the time was short we rushed to gate no 101. But when we reached there, we saw the gate was allotted to indigo flight scheduled for bhubaneswar. We felt mislead. There was no announcement for the flight of indian airlines 780. From the display board it is known that the ai 780 flight boarding gate was changed to 23 and the gate was closed. While reaching at 13.10 at gate no 23, they denied us boarding. They told that they are helpless to help us. They had all efforts to reach me through phone but failed (As they told). We are totally distressed on missing the flight.
I noticed following shortfall in air india services
1. No adequate announcement for change of boarding gate.
2. No body bothered about non boarding of a passenger due to change of boarding gate. No grace timing was given for this change of boarding gate.
3. If someone missed boarding in time in other private airlines there is announcement frequently whereas air india failed to do so. Reason is well known (Private versus public sector) and that is why air india became less popular among airlines users

Sir,
I booked three air tickets in ai 263 flight for 10 feb 2018 from new delhi to trivandrum (Airline reservationcode h2lky airline reservation
Code z0l26 class economy). Two of the passengers were deaf. We reached the airport terminal 3 at 3.45 am. The cab bill is the proof for this. As the queue was long we waited and reached the counter at 4.10 am. The gate was closed by that time. No proper final call boarding was announced. The ai staff asked me to contact supervisor fast and he didn't help us in any way. I have to run from one counter to another in search of the supervisor and reached him at 4.30. We missed the flight and have to rebook in same flight next day. No empathy was shown towards the deaf passengers. Also all the displays showed that 'the boarding gate will be closed 20 minutes before the flight departure time.'this means that the gate will be closed only after 4.45 am so i kindly request to reimburse the air fare of our cancelled tickets.

I have booked the ticket from delhi to goa trip on 15 feb price 6435/-, but i received the ticket of 12 march, this is the fault of air india portal, i have called customer care for this and asked him to change the date they asked me now the ticket is of approx. 21000 and also pay the charges of rescheule and the charges are 2650/- when i asked why only i bear this loss if the fault is of your side then he asked me then please talk to my senior for this, he will help you for this and he transfer my call to his senior and to hold for 2 minutes but i hold for 45 minutes, but his senior not come on the phone for solving the issue because he knows that the fault is from their side, if the fault is from their side then why i should bear the loss.

I traveled to to bhopal from chandigarh in flight no.437 on 01.2.2018. I leave my baggage (Only one bag) at check in counter before getting boarding pass. When i received my bag at bhopal airport i found my headphone (Of google mobile) missing from bag zipper pocket. These things are being seen on social media that the bags open in the plane (Baggage section). But it was really strange for me.

This is regarding my flight on 10th feb, 2017 from nagpur - mumbai by ai 630 flight. The actual departure of my flight was at 9:20 but the flight got delayed by 5 hours. This is a very serious concern and if any compensation or rectification of timing in this route is not initiated i shall soon lodge a complaint against the airline regarding the route.

I have attached the details of my ticket with this mail.

Pl look upto this concern asap.

Ai630 nag to bom
Date 10feb
Gate
Gate open 20:50
Depart 21:20
Arrive 22:55
Seat 2f
Cabin business
Seq 0035
Pnr yf274

Ai21, kolkata to delhi
यात्रा तिथि / date of travel. : 21/jan/2018
टिकट संख्या / ticket no. : [protected]
विषय वस्तु / content :
We had flight from kolkata-delhi-london-manchester
Due to delay in this flight ai21, kolkata to delhi, i missed the virgin atlantic flight vs 301 to london from delhi, according to iata rules if we miss the flight due to delay in one part, that airline should provide alternative flights for rest of journey, the air india staff was very rude and just provided me with delay certificate so i was stranded 20 hours at delhi airport for bad behaviour of air india staff and had to book new tickets which should have been provided by air india so i demand a compensation of 10 lakh rupees
Tania garai, email:[protected]@yahoo.com

Hello sir, mohit sarma send me areport job offer laterr, and call me said you are silacted in areport groundstaf job located ahmedabad your siting charg 80000rs, he said you paying m. D. A/c and i pay it. But no job. Mohit mo [protected], [protected], [protected]
A/c deepak kumar s. B. I [protected]
Abhisek sharma s. B. I [protected]
Aman bank of baroda [protected]

Air india jobs in olx.

Dont believe the fraud fake hr mohit sharma.. He is cheating us by saying the salary range
Now he is asking me to pay 1250 in paytm..
Don't believe such fake ads guys.
Tamilzhan da naaye.. Thaa enga irunthu da ipdilaam yosikireenga..
Govt... Police will never take action to these kind of things huh?? Irritating me
His phone number[protected]

Pls be aware of this guys

Air india jobs in olx.

Dont believe the fraud fake hr mohit sharma.. He is cheating us by saying the salary range
Now he is asking me to pay 1250 in paytm..
Don't believe such fake ads guys.
Tamilzhan da naaye.. Thaa enga irunthu da ipdilaam yosikireenga..
Govt... Police will never take action to these kind of things huh?? Irritating me

Pls be aware of this guys

I travelled by dreamliner of airindia from sydney to delhi on 24th january. While boarding at sydney airport there was not jet boat which connects to aircraftfrom airport. So we have to go by bus and then we have to climb up tall stair case. This gives trouble to aged people. I do not understand why we follow old system? Sydney is very good and modern airport. Again same thing happenened at delhi airport. We pay money to airlines and tax to airport authorities still we do not get facilities. Compained to airindia no response.

I wish to be polite but the incident encountered by my son compels me to call air india a big impostor and masquerader in their claim of being committed to improving efficiency in quality management services, whereas the duty manager, who is responsible for redressing the passenger complaints and issues, refused to even hear my son and instead started to dominate and indoctrinate him.

My son was booked on a flight bound to dubai from delhi (Air india 995) on 26th january 2018 at 20: 25 hours. He reached the airport at 17:45 hours and went to check in. Due to long queue and some snag in the system his boarding pass was issued at 19 hours. Subsequently he had to clear immigration and security check which took another 70 minutes. By the time he reached the the boarding gate, the boarding officer present then and there told him that the gates are closed and he cannot help him. When my son told him that he did not receive or hear any emergency calls, the officer refused saying that it is not their duty responsibility and air india does not make any announcements. This is highly shocking as even domestic flights do and this being an international flight dismisses it as not part of their duty. I am pretty well informed and aware of the fact that once the boarding pass is issued it is mandatory to make sure that the passenger has boarded the flight and if there is delay or deficit in their own procedures then it is the obligation of the officials to speed up the formalities and help the passenger board the flight on time. Even after my son's pleas and requests, though he was not at fault, the boarding officer was relentless and simply rebuffed saying they do not interfere in other departments and he is not responsible for the delay. He took advantage of my son's innocence and being alone to the point that when he connected me to him, he was not ready to hear anything. This is totally outrageous manner and rude on your part, when my son is not at fault. He simply mentioned on the boarding pass that the delay was from the issuing counter, which later changed by the duty officer present there that it was because of security check. This is highly appalling to easily pass the buck on each other, when everything is inter-related. Every department has an interface to each other in this case and this cannot be denied by your authorities to put the passenger at fault, when he is absolutely innocent. Had the boarding officer shown some sanity, he could have have helped my son board the flight instead of wasting almost 15 minutes in unnecessary arguments he indulged in with my son. I spoke to air india customer service department to mr kartik who suggested to speak to the duty manager. When my son spoke to duty manager mr raj, he was the most unhelpful person, refusing to even hear my son's problem in the first place and instead started shouting back. Is this the duty of your officials to shout on the passengers and make them the scapegoat of the whole thing. How disgraceful and horrifying.

This is sheer indictment of air india who fail to deliver services and assistance to passengers when in distress and trouble. My question is then why you issue the boarding pass when you cannot ensure to help the passenger safe and timely boarding irrespective of your delayed procedures, which again falls in your purview and not holding the passenger responsible for missing the flight due to it.

If air india shows prudence, then kindly reimburse the amount of my ticket. My son had to reach dubai on 27th january by all means, so he was left with no choice then to buy another ticket which costed him more. I request as well as demand my money to be reimbursed for the flight he did not take.in fact the duty manager should have connected him to the next flight without any charge but the lapse of duty on your part has caused to lose trust on your brand.

AirIndia doesn’t help out their customers even in emergency situation. Had a experience of missing my flight because of an unexpected emergency situation, I expected the airlines would help me by providing a reschedule of a new flight or a refund of half of my ticket fare. But no luck, I had lost my ticket fare. No refund was so given for me! Worst in customer support even in emergencies.

Recently, i talked to the customer service on[protected]New york customer care center) for frequent flyer verification and provided information was not even appropriate and the person who was talking to me did not want to understand the problem. He did not provide me any relevant information and intentionally cut my call before i review his call for his service provided to me. I think, people do not expect this type of behaviour for their services. Hope air india could provide better services in future.

Recently, i talked to the customer service on[protected]Which is for new york) for frequent flyer verification and customer service was not appropriate and he did not want to understand the problem. He did not provide me any relevant information and intentionally cut my call before i review his service provided to me. I think, people do not expect this type of behaviour for their services. Hope air could provide better services in future.

I travelled from ai905 for the sector maa-dxb on 24 jan 2018 @ 7.30 pm flight. Upon reaching home in dubai i found out that gold items which i had kept in my checked in baggage have been stolen at the airport. All other items are as it is in the bag, which means thief knew where the gold items were kept in my luggage. Apart from me it's only the airport security team, who is scanning all the baggage items would come to know that there is such item in my baggage. Please advise how can i take up this case with the air india or any other legal authorities.

I was traveling from london to New delhi via Air india flight AI112 on 13th jan 2018, I was traveling on student visa.
While purchasing the ticket I was told that a student is allowed to carry 3 baggage’s and to confirm the same I contacted to one of your managers through the helpline number provided.
When I reached the airport and was checking in my baggage the ground staff at the Heathrow airport refused to allow me to carry more than 2 baggages and asked me to pay 150 pounds for the an extra luggage. On being told by the staff, I requested the duty manager Ms Shashi Adhwani and told her that this is a policy of your airlines and at the last moment they cannot refuse us for the same. She very rudely and bluntly replied that she can only allow it if it was a roundtrip ticket i.e Delhi- London, London- Delhi.

I would like to put it to your notice that if a student is studying abroad and returning home after 1.5 years how can they book a round trip ticket? We being your cutomers expect a satisfactory customer service whereas the Air India staff have no ethics and do not believe in serving their customers with respect and priority.
The duty manager Ms Shashi Adwani’s rude response is an act of carefree attitude and disrespect towards your customers.

In the end, in the fear to miss my flight I forcefully had to pay 150 pounds for the extra baggage. If I had known about any such terms and conditions attached to your illogical policy I would have never booked a ticket with your airlines, I am sorry to say but staff like this is responsible for giving a bad name to the Air India Airlines.

Being a student I did not have this kind of amount to pay for a negligence by the staff itself. Being an Indian your staff at the Heathrow airport was not at all supportive or sympathetic towards a students situation, infact she harrased me. I request you to look into this matter and take an action against it.

Thank you

I had booked a ticket (Hs6vs/aibe[protected] for travel kochi-dubai by air india flight on 9/12/2017 which was cancelled on 6/12/2017. Inspite of having cancelled the ticket well within the time permitted (24 hours prior to departure of flight as per their mail of 6/11/2017), air india took a stand that the ticket was rendered "no show" which is absolutely incorrect and is beyond my comprehension. I have been requesting air india since last more than a month for refunding the excess cancellation charges levied on my ticket and have also forwarded the relevant proof of the time of cancellation, etc. I have been sending mails after mails since then to air india ([protected]@airindia.in) which did not have any response whatsoever nor are they explaining the reasons for denying me the refund.

It is not the question of the money involved but the casual attitude of air india in addressing customer grievances.

I would be grateful if you could please look into my complaint and favour me with its redressal, asap.

Thanking you,

Sudha raj/pn rajan

I flew from delhi to amritsar 5 am ai flight on jan 20 with my wife and 3 month old kid. After landing in amritsar i mistakenly took carry on baggage of flight attendant ahmad nishad and left mine in plane due to both bags being of same color and similar size. Additionally i had 2 more bags to care of due to my wife holding kid. My wife and kid were already sitting in the bus when i joined them after carrying 3 bags off the stairs with no offer of help from your crew. Then suddenly ahmad nishad came in bus and asked me very rudely and loudly “ yeah aapka bag hai". I looked at it and said oh i think i left mine in plane. He became more rude and took his bag while loudly saying other crew members that this guy took my bag and i caught him feeling me embarrassed. I had to get off the bus and it left without me with my wife and kid in it. Then i talked to ground staff member standing there who was equally rude with no manners asking me to go upstairs and get my bag. At that time i was very frustrated and asked him to arrange for my bag to be brought down ; mind you as that was last part of my almost 25 hours journey from canada. Then i complained about rude and arrogant behavior of ahmad and somehow your ground staff member justified it saying other people have stolen luggage before. Well that does not mean you have to treat everybody as thief…do you?. Very poor reasoning. Ahmad should have politely asked me about the bag confusion and i would have laughed it off since it was silly on my part.in fact he should have brought my bag from plane since i was the last passenger to de board or atleast helped me in getting 3 bags off the stairs. I am star alliance member who frequently travel air india but now i have to re consider my options. I sincerely want air india to take action against that rude ahmad but it should not result in termination as i will feel bad. An action which will make him feel responsible for passengers and not treat them as thieves. A good behavior is always needed from your staff as it makes or breaks any company’s reputation. I will wait for your reply on action taken or else i will have to escalate this to social media.