Air India Complaints & Reviews

Last week i, along with my wife, was returning to delhi from shillon, my scheduled flights were shillong (14:50) to kolkata (16:25), 16/12/2017 from air india and kolkata (20:20) to delhi (22:55), 16/12/2017 from indigo.
My flight no. Ai 9712 from shillong to kolkata was scheduled to be depart at 14:50 on 16/12/2017 and arrival of said flight at kolkata was 16:25 same day. Due to the arbitrariness of air india and misguidance with false information, i didn’t catch my next flight from kolkata to delhi.
On 16/12/2017 at around 11:30, i received message from air india that my flight will depart late due to operational changes by one hour i. E. At 16:00 and at around 14:30 air india informed me that same flight shall now operate as guwahati-kolkata and will depart at 17:45 hrs from guwahati airport instead of shillong.
Air india has shifted us from shillong to guwahati by road and when we reached guwahati airport at around 17:30 pm, cisf security has refused to allow our entry as our flight was scheduled to be from shillong and air india has not provided any information to cisf/airport security regarding our arrival. We were forced to move from one gate to another and after requesting several air india staff we were allowed to enter. Due to all that mismanagement our flight depart from guwahati at around 18:20 and we finally reached kolkata at 20:05. Not only this when i requested air india official at kolkata airport to deliver my baggage directly to me instead of providing baggage through conveyor, they refused my request. Because of all these mentioned carelessness of air india i didn’t catch my flight from indigo.
Thereafter we had to book a flight from jet airways from kolkata to delhi that cost me 18228/- in between we had booked a hotel (Chinar hotel) for our stay and that cost me 1577/- and we also spent rs. 275/ as conveyance for to and fro from airport to hotel. For all the above air india is responsible and they have to compensate for the mental harassment and monitory loss incurred by me.
My grievances from air india are as given below:
1 sudden change of flight timing due to operational changes.
2 delay in departure of flight by 3:30 hrs.
3 mismanagement at airport after rescheduling of flights.
4 during surface transportation from one airport to another, air india didn’t provide any escort.
5 providing false information regarding departure of flight.
6 forcing passengers to travel distance of 100kms in bus for boarding the flight.
7 changing boarding airport without taking concern of passengers.
8 not providing information to the security officials of rescheduled airport.
9 air india provided me false assurances and i am feeling like cheated and mentally harrassed.
10 negligence of air india has put me into inconvenience and monitory loss.
11 for all the above air india is responsible and they have to compensate for the mental harassment and monitory loss incurred by me.

Ajay kumar
Mobile no. [protected] & [protected]
E mail id - [protected]@yahoo.co.in

Ms aparna pune front desk boarding staff behaviour is rude and ridiculous with passenger. She is continously lying that my number is not updated with pnr no. So msg not received for delayed flight while customer care confirm number is there.

I would like to register my complain against this staff and dissatisfied with air india service.

I will file complaint against bad service of air india in consumer forum

I travelled from bhopal to mumbai by ai632 on 15 dec at 22.30 and reached 1.00am. While getting bag (Make: american tourister) from the belt i found that the handle was not coming out to stroll away the bag. As it was late, and no official around to take my complaint, i brought a cart and took away the bag. However, it was utmost misery afterwards. I had to carry heavy load by hand as the handle knob had been broken and was not working.

I had to travel further on ai669 on 17 dec and i had to face lot of inconvenience with the damaged bag at every point.

Video footage may please be checked. I may please be compensated suitably.

Mamata sarangi

During journey on 16th dec 2017 from gaya to delhi when flight landed varanasi, ticket checker and baggage checker came into the aircraft to do their responsibe duty, in between 2 sweeper also came into. I loss my attention from my phone in these time period. When flight take off from varanasi i felt my mobile lost within this 15-20 min period. I reported the matter to aircraft hostess (Ladies and gents) but their poor response, when craft landed at delhi again i report about it to aircraft staffs, they tried to search near my seat no 19abc and 18 de but could not find. I report it to exit point at delhi airport but they didn't give any complain no only written it in a register. Nothing help anymore. They also told that there was no facility to lodge fir at this airport.
Mobile make is xiaomi redmi 4, colour is black.
Kindly do the needfull.
Etk[protected]c2

Hi team

I travelled from gothenburg to new delhi on saturday (16th dec, 2017)

When i came from delhi to gothenburg on 25th the luggage was of same weight and same size. But i when i was travelling back they did not allowed my weight and asked me to weight my cabin bag and laptop bag separately.

And i they forced or harrassed me to pay the amount for extra bag, if i want to travel. They denied for giving me boarding pass, asked me to pay or you will leave the flight.

I paid 1490 sek for the extra baggage, which was too much for my cabin bag to pay.

I am very much dissatisfied with the service you have provided me.

The behaviour that you treated with me.
May be your policies are specific about your bag size and weight, but that should be same for everytime.

My ticket number is: s9k3d8

Regards
Anand khurana.

Yesterday i had made a phone call to air india [protected]. My concern was as the chandigarh air port will be closed for flights from 11-2-18 t0 25-2-18, i needed to either reschedule my tickets or get cancelled for full refund. Mr taslim (As the name quoted by the caller) floor manager spoke very bluntly as he told that it was yet two full months left and i should not worry about it and when i asked as to why then air india booking site is showing no fares for pune to chandigarh flights from 11-2-18 t0 25-2-18, he told that the flights are full. On this i asked him that is why i am worried that flights sometimes get full and one needs to plan early and that there is contradiction in his suggestion itself. He brutally told me that come what may they will not refund any amount for my booking as under.
It is requested to listen the conversation recording and take appropriate action against mr taslim for his misbehavior.

Also please look into the issue that as chandigarh airport will be closed as mentioned above and i have the following tickets booked for 12 feb pune to chandigarh ai 814. Please decide the matter at the earliest and if this flight is not operative on 12-2-18. Please cancel my tickets and make full refund or confirm that this flight will be operative on this date.
Sincerely
Bharat bhushan goyal
[protected]

Web reference: aibe36311447

We happened to travel by ai 866 on 5.12.2017 on mum-del sector tckt no y4lwb airline pnr no[protected]/1/1. The said flght no ai866 was to depart at 9.00 am but took off late by 1hrs.40 minutes. We just about managed to catch our connecting train by running all the way fm igi airport to hazrat nizamudding rly station as the flight landed at 12.50 p. M and our train was to depart fm nizamuddin station at a distance of 29 kms fm igi airport. This delay was a great strain and put us under tremendous tension.
.
On our inward journey on 7.12.2017 del mum sector we were confirmed to travel by ai 191 departing at 21.00 hrs fm igi airport. We had web checked for the flight. Due to unusual late running of connecting trains fm agc to nzm (2 hrs 50 minutes) we could reach igi airport only at 8.25 p. M. Despite our best efforts and we were denied boarding not only that the counter staff had just closed and despite our pleas they denied us boarding passes and refused to even listen to us.
Subsequently i had to fly in the next flght no ai 315 departing at 23 hrs fm igi airport.
My confirmed tickets were cancelled and i had to purchase fresh tckts for rs.15000/- approx. Tckt no[protected].
Now how can the so called national airlines have two different attitudes when for a filmsy reason of non arrival of flight it was delayed by 1 hrs 40 minutes on 5, 12, 17 and denial of boarding pass for late arrival of web checked in customer by 10 minutes on 7.12.17.
We now claim compensation of rs.25000/- for the delalyed take off on 5.12.17 of ai 866 by 1hr. 40 minutes due to which we were put into undue pressure, stress and mental tension due to the late arrival of flght no. Ai 866 at igi airport at 12.50 p. M. As we had to catch a connecting train fm nizamuddin station at 2.00 p. M (New delhi - jabalpur super fast express)

Ref:pg mocav/e/2017/02299 jl0j0 tkt[protected]

I am writing to you yet again regarding this ticket referenced above

Dear sir/ma'am i had booked a ticket for my son from mumbai to chandigarh as per the following details. He could not travel in october as scheduled. When i called up the call center to cancel the ticket i was told that i could use the ticket on any other date within one year without any charge.

When i called up to do that, i was conveniently told that it would not be possible. I would have to cancel the ticket and would not even get my frequent flyer points returned. On being asked why i was coolly told because of a rule change. Traveller rohan kaushik tkt no. 098-[protected] web reference aibe33711487 booking reference jl0j0 i would think that it is logical that any change in policy has to be valid on tickets bought only after the new announcement how can you hoodwink us like that? Is anybody bothered?

I received this mail from air india
Greetings from air india.

As per our records the pnr was cancelled on
21 oct 17 with the remark appended below:

Ms. Sushmita kaushik cld to mk this open tkt

We are processing refund of this ticket rs.1364
This amount will be credited to the card account in 5-6
Working days, as required by the banking authorities.

For reversal of miles we are writing to the concerned unit
To check and write to you directly.

Then i got this mail
With reference to your request for refund of miles against the cancelled ticket[protected].
Effective 1st of nov (Irrespective of the date of issue of the ticket) the miles against award tickets, once revalidated,
Cannot be re-credited. Hence, we regret the miles cannot be re-credited to your account.

I am appealing against the unfairness. I was advised not to cancel the ticket and revert the miles and make it an open ticket for one year. And when i needed to travel it sayscannot be done

Please help

Prof sushmita kaushik
Pgimer, chandigarh

Dear air india team,

I am writing to express my frustrations with a recent experience i had on one of your flights. I got an air india flight from vienna to amritsar (Ai154/114) with a stop at new delhi and return.

At the time of flight booking i made pretty sure to pre-book a wheelchair. Then i was surprised at what happened when i got at amritsar on 11 november. Despite of being picked up with a wheelchair, a staff member asked me to go by foot. Besides me, there were a couple of other impaired travelling guests who have been asked the same.

It was an awful service. They took about two hours to make to the immigration controls.

Well, the same incident happened on my return flight at new delhi (Ai 113/153) airport. Now this time it was even worse as i had to catch my next flight. This issue could have affected my connection flight.

I am also concerned with the lack of professionality i experienced with the assistant staff members who were in charge for the wheelchairs. They seriously had the nerve to ask me for a tip. I would not mind giving a tip for a good service, but it made me feel more annoying.

I hope to hear back from you about this unfortunate experience. Please contact me if possible via email at [protected]@gmail.com.

Sincerely,
Mrs. Harjinder kaur

To
Manager customer service
Air india.

Sub : claim for charges towards excess baggage.
Ref : ticket no : 098-[protected]

Dear sir / madam

Greetings!

This is to bring to your kind notice that on december 04, 2017, i travelled on flight no ai 656 from mumbai to rajkot and while check in my two baggage which was weighed around 25 kgs. Being a heart patient i came to mumbai for medical check up and i requested the front desk officer that it will be difficult for me to carry the hand bag so if it is possible to keep along with my above two baggage. She replied there is no issue and on the spot gave me the tag. Later after the process of check-in and before issuing the boarding pass, she told me to pay rs.4200/- i narrated my whole story and the reason of my travel and even told her that i don’t require to pay but she was insisting me to pay. Alternatively i told that i will carry my hand bag to which she replied that it has already been send to baggage loading counter and hence it cannot be recollected and if i fail to pay the charges then boarding pass wont be issued. Then again i went to front desk officer and by mean time she has left for the day. Later nobody was ready to listen my plea and as having no option i reluctantly paid the charges through my credit card.

Earlier the as per thumb rule, maximum airline can charge 1% of air ticket towards excess baggage charges and now were in the world it is charged more than 1% of fare. We have lodged the complaint in your vigilance department.

With regards

Chandrakant koticha

Dear officer in charge,

Greetings.
On nov 29, 2017 i flew in from sydney and my baggage was booked till nagpur. I was told that i will have to collect my baggage at delhi airport and after going through the customs it will be taken by transfer section. I landed at delhi airport at about 7 pm on nov 29th and my connecting flight for nagpur was at 5.30 am on nov 30, 2017. The transfer baggage section refused to take my baggage and i had to sit with it until 2.30 am when the air india counters opened.in the meantime i was sent and tossed around like a ping pong ball to person to person. I must have talked to at least six different people and it was useless. To add salt to the injury, the staff in the morning shift told me that the baggage section should have taken my baggage since it had the transfer tag on it.

I am not sure you can or will do anything about it now except saying sorry for the inconvenience but i am worried about my mother who will taking the same flight from sydney. She is 85 years old and a wheel chair person. What will be her plight? Will she have to sit with her baggage in the airport like me?

My air india complaint number is 9994 in their book at new delhi airport and dated nov 30, 2017. After registering my complaint. I was told that i will hear from within a week and so far no word from any air india official. Am i supposed to take it for granted that this is common?

I took the above flight at a cost of £880 on saturday 9th december.
I appreciate that the flight was full.
However i was repeatedly asked to move my seat by other passengers in order to accommodate their own needs - despite me specifically asking for that seat.

After setting in my seat (14d) i was then faced with a 9 hour flight with-

1. No in flight entertainment working at all

2. A seat that was broken and would not adjust at all

This is extremely poor and having taken the flight to attend urgent meetings i was faced with no sleep nor entertainment on board the flight!

I am demanding that you compensate me for this inconvenience and stress that you have caused me.

I return to the uk on your flight at 2 am on thursday 14th december and would look for an upgrade at the very least!

My name is paul tough and i reside in the uk and my tel no is[protected]

S. Sampath,
Frequent flyer no... (. I am flying every 28 days in air india.)


I had have 1st november 2017 ai908-mut to maa then 2nd november 2017 ai9557 maa to trz. I came muscat air port to air india counter at 21.52pm reported. There i met mr. Sandaran-air india manager, and i requested to him process my ticket at the air india counter in the muscat air port. He refused and misdeed, rude ill - mannered word while on taking. At that time he did open board pass issued for other passenger, for me he refused. At that time i explained to him, i came 875 km to muscat; please help to issued boarding pass for me. He was never attention& he was doing misrepresentation deliberately.
One day i waste my vacation days and stayed hotel in muscat and next day my ticket date changed fare was omr41 i paid. Again 2st november 2017 fly air india.
I am flying every 28 days in air india. He knew me and i am a friend previous manger mr. Prabhkaran he handling smooth in muscat operation. After got mr. Sandaran is in - charge, of air port operation in muscat. Mr. Sandaran is doing me every time rude and disobeys. I am always disappointed with him. (I have seen in the air port his approaching to some other passenger also doing rude behavior.) in this situation his misbehavior continues, and then i decided using air lank also, because of mr. Sandaran. My friends are advice me come to fly air india. Then i change again air india. This time also mr. Sandaran created problem and stop me.
I am requesting to you please stop his misbehavior and advice or giving passenger handing training. Otherwise i need to change other air lines. Kindly refer my tickets.
Thank you,

Dear sir, i mr. Veerendra kumar verma has booked a flight from delhi to shillong via kolkata (Ticket no. 098-[protected]) and date of journey is 10.12.2017. Due to cancellation of flight from kolkata to shillong the ai counter delhi has booked direct flight from delhi to guwahati (Ai-889) without providing transport from guwahati to shillong. Earlier ai were providing the transport facilities on cancellation but now despite repeated request they denied and said to take the refund and go by any other airlines. Sir, being a govt servent it is mandatory for us to travel by ai. Now i have to pay rs.2000 for the journey from guwahati to shillong.in this regard, it is requested to you to kindly look into it.

With regards,

V k verma
Applicant

I have travelled from bangalore to stockholm on 06-dec-2017. On arrival at stockholm, i found that one of my baggage is missing. I have registered a complaint with sas baggage service in arlanda airport, stockholm. File reference number is arnai10052/06dec17/1759gmt.
Sas baggage service told us to check with air india as they have not received any details/updates from air india. Air india says that bag was dispatched on the same flight on which i have travelled. Nobody is taking the responsibility to search the same.
Air india & sas baggage service are not providing any info on the missing bag or compensation.

I booked a ticket for 9th dec with air india for mumbai to india which i wanted to reschedule for 10 feb we called air india on 5 dec at 23:20 hours, their official informed that ticket can be cancelled or rescheduled before 24 hours. My pnr no. Is he7jt
Wen we called again for rescheduling a day prior on 7th dec around 23 hours, another official confirmed.. It cannot be done as 72 hours already gone and he told he will ask concerned team to call back on 8 the morning between 7 to 8 am and no call received from them.
Now we are following up with them but they have a standard reply that they can't do it. They are not taking the responsibility of words of their official even.

It's being second time in a row that baggage is gone missing and to cap it all; the rude manager and # staff at delhi airport refused to entertain the complaint. We've booked 50 flights from aus to del last year and with good-looking further subscriptions for 2018 season, we already would have expected a better service. Even the rubbish supervisor who first put my hold on 15 minutes and then said manager would not come to phone. This was a complete utter non sense.
They still could not find the bag and making lame excuses.
It's most obvious they're the worst thing in the world and bolt on india

I tried to make a booking online today morning for a flight from bangalore to mumbai.in just a matter of minutes the website kept hanging up and i kept retrying to get my booking through. Now i have multiple charges on my ticket which is very exorbitant. I would like someone to look into the issue and help me get a refund.

The pnr number is yc9xf
Last name on the ticket is prakash.

I had chose to fly with air india for the first time in my life. And i guess that was the biggest mistake i committed in my life. Its was 5:23 hr when i got to the counter for my boarding pass and they straight away denied to give me the boarding pass. I told them that i was coming from chandigarh as i went there for official work and prior in the evening i got to know that my grandmother expired, so i booked my ticket at 7:59 pm on 01/12/2017 i. E. Friday and got my ticket booked for 1st flight in the morning to bhopal at 5:55 am on 02/12/2017 i. E. Saturday as everyone one was waiting there for me to arrive to start with the funeral.

The staff from the air india wear so ruthless they dint even bother to listen to me for once they said you are late and will not allow you to take the flight. I had already explained them the whole scenario. Still they dint consider. I literary begged them to allow me it is important, but they wear so stubborn that they din't even consider the situation i was going through. On top of it they are not even giving back my fare for the ticket that i have spend for the ticket.

I guess this is how government company works for their citizens. I would never prefer to travel by air india in my lifetime again. Indigo, spicejet, etc.. Being private flyways they value the customer more than the government company does. I would rather go with the private flyways company from now on. I am very disappointed with the services of air india being a government company.

My only complaint is to get back my fare for the ticket that i have paid for no reason as they dint allow me to board the flight. I had paid 4771 rupees for the flight and want my money back.

Kindly go through the complaint on an urgent basis. And do the best possible regarding my complaint!

Regards
Triptita ghosh
[protected]

Even though i have run out of my patience to speak in a befitting manner, i still have my dignity left unlike your airlines. Your prestige and false pretence is rather a perfect image of whats wrong in civil aviation sector. I am a government official who despite running into lot of horrible experiences with your proud airlines in the past still hoped for a better hospitality from your airlines because of your position as a government official friendly airlines. But your airlines again mercilessly proved me wrong and made my experience even more horrible than i expected out of your "falsely claimed" prestigious airlines.

On 3rd dec i boarded ai075 for bhubaneshwar at 11pm. I honestly admit my mistake for putting in a power bank in my check in baggage because of which it got detained at delhi airport.

I am writing this grievance on 4th december sitting in bhubaneshwar without my baggage. I was assured by your security staff that i will get my baggage by next flight after they got the authority signed from me. I have also humbly offered if i get down, clear my baggage and come by next flight but i was again assured by your staff that my baggage will definitely arrive at bhubaneshwar by next flight. It did not. I had to stay in bhubaneswar for one whole extra day upsetting my travel itenary which costed not only me but govt of india which is paying the expense of my travel. Its exactly 24 hours after which i am writing this. I have following issues to complaint :-

1. Why was i promised falsely that my baggage will be there in next flight by your airline staff when it was actually in control of airport security? Was there actually a need of being a midwife?

2. Why was i not briefed about the fact that i have to email my boarding pass, pri form and id proof to your email id debag. [protected]@airindia.in as soon as the power bank was found in my luggage?

3. Why even after sending all documents to your office at delhi at 10pm at night, there was no action till 12 noon on 4th dec?

4. Why would the helpline number [protected] call representatives falsely promised that my luggage has been kept in ai 473 on 3rd dec when it was not?

5. Why no answers were made when i incessantly called [protected], [protected], [protected] from 0930am to 11pm on 04th december? They are still not receiving any phone call on these numbers.

6. Why the seriousness of the issue not briefed to me properly so that i could take a conscious decision at the time the matter was reported to me?

7. Lastly, where is my bag and when will it come? I am tired of calling and emailing.

Submission:-

Date of incident : 3rd dec
Complaint number : bbiai 12994
Passenger name : cat nitin thapliyal
Flight no : ai075
Description : power bank found in my check in baggage while onboard flight from delhi to bhubaneshwar. I have apologised for the inconvenience caused to airlines. I offered if i get down and take next flight but was assured that it is not required. Inspite of the assurances, no action taken and the baggage has still not reached bhubaneshwar airport. I have emailed pir copy, id proof, boarding pass copy and authority letter at 10pm 3 dec and 10am 4 dec, but still no action taken.

Desirable solution : your airlines has caused me serious official, financial and personal loss by not keeping up the assurance your staff offered me at delhi airport. There is no solution to this problem because that is not the problem. The problem is that your airlines is not bothered about customers, so why would you take an action on it? If your airlines genuinely wanted to help, you would have. Its not a herculean task to take out a power bank from a baggage after the owner has given full responsibility to the airlines and accepted the mistake on his part. It honestly shouldn't take 24 hours. But, since your staff said minimum 24 hours, i am writing this complaint exactly after the passage of 24 hours.

I honestly can think of only one solution to it. Please handover my baggage to me and i strictly forbid myself to fly with airindia from now on.

Congratulations on losing another customer because of your incapable, incompassionate and heartless dealing with a customer grievance.

Please also brief and educate your staff on how to handle situation like these. They were as clueless as i was. Your staff could have briefed me about the documents to be produced for the clearance of the baggage from security. Please also ask your tele operators to pick up the calls made on the helpline numbers.